Pullman Hanoi 5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 926

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40 Cat Linh Str, Entrance 61 Giang Vo Str., 10000 HANOI, Wietnam

Opis

O hotelu

  • Wyjdź na zewnątrz i zanurz się w tętniącej życiem dzielnicy biznesowej Hanoi.

  • Zadbaj o formę w Fit Lounge, oferującej nowoczesny sprzęt, oraz podczas gry w pickleball.

  • Bezproblemowe połączenie! Pozostań w kontakcie dzięki bezpłatnej sieci WIFI w całym hotelu.

  • Bezpłatna kawa "na przebudzenie” czeka na Gości wymeldowujących się przed 6:00.

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Lokalizacja hotelu

Pullman Hanoi

40 Cat Linh Str, Entrance 61 Giang Vo Str.
10000 HANOI
Wietnam

Pozycja GPS:21.029786, 105.828575

Telefon
Faks +84 24 3733 0888

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

LA CHEMINÉE

The restaurant serves cuisine inspired by local culinary tradition and international classics, revisited with an eye to contemporary trends

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 926

Ocena TripAdvisor  4.1/5  Liczba opinii: 1 160

Certyfikat Doskonałości 2025

Holiday with best friend and worth to stay! The hotel staffs are good & polite!

Ocena na stronie TripAdvisor 5.0/5

Alvin T Opinia zatwierdzona w TripAdvisor

The hotel is beautiful and great. The staffs are good and polite! The staff of the club lounge are Ms Huong, Ms Nhi, Anh, Mr Hieu, Chau and Ms Ngoc. They helped with the drinks in the club lounge and others too! I also would like to thank the Engineering, Mr Nam who do our aircon room to be cooler even the Hanoi weather is cold. Lastly I also will like to thank the housekeeping, Ms Thoa who clean our room everyday as to make the room clean and neat! Thank you so much to them!

Holiday with best friend. The hotel is beautiful and the staffs are helpful.

Ocena na stronie TripAdvisor 5.0/5

Curiosity30290703902 Opinia zatwierdzona w TripAdvisor

The restaurant at 1st floor the food are hot and fresh. The staffs are very polite and helpful in the restaurant are Ms Ha - (Assistant Manager), Ms Ngoan -(Supervisor), Ms Hang -(Supervisor), Ms Quynh, kitchen team: Ms Cia and Mr Hang. They done the hard boiled eggs and the carrots juice. Very good. The food are hot and fresh. The hotel room is big and spacious. The concierge staff is super helpful when I need help urgently as his name Viet. This hotel is worth to stay!

Disappointing !

Ocena na stronie TripAdvisor 3.0/5

Porlyf59 Opinia zatwierdzona w TripAdvisor

I am sorry to report that this Hotel was a huge disappointment First unless you are coming here for business it is not in the tourist part of town but is close to all the embassies. Grab cars are easily available and I preferred them to Grab Bikes mainly because it felt safer, the traffic here in Hanoi is insane. The staff try hard, but frequently don;t listen to requests of instructions. Case in point I had to check out at 12 today so booked what should have been an hours foot massage in the hotel spa. I am a vocal coach so consider my spoken English to be clear and understandable. After 30 mins the therapist stopped and when I asked why, I understood I had paid reception for an hours service, there was huge confusion which destroyed the relaxing atmosphere I had hoped for. Reception apologised but it was the final straw for me. Likewise in the restaurant, there were mistakes made in orders placed, not by everybody but more than not. At dinner Menus were offered, and I was asked if I would like to order before I had even looked. Many items were n/a, though the food when it arrived was very good and had been freshly cooked. The room was OK though a little tired, and the IT guy had to come and spent 45 minutes trying to get the TV & Internet to work. This should not be the case in what claims to be a 5* hotel. If there is an HDMI socket on the desk it should simply be plug and go. I will however praise the young receptionist who checked me in, I cannot remember her name, but I asked for a quiet room away from the construction which is going on on one side of the hotel. She kindly gave me a top floor room as far away from the noise as it was possible to get. I have stayed at Pullman Hotels before and always been very impressed and enjoyed them, this one unfortunately does not make the grade.

Dear Mr. Farrington, My name is Nguyen Huong Ly, and I am the Guest Experience Executive at Pullman Hanoi. Please accept my sincere apology for the disappointing experience you encountered during your stay at Pullman Hanoi. We are truly sorry that your visit did not meet the high standards you have come to expect from Pullman Hotels. Regarding the spa service, we regret that the therapist misunderstood your request and ended the treatment prematurely. This mistake originated from a miscommunication at reception, and we sincerely apologize for the confusion that disrupted what should have been a relaxing experience. We also apologize for the dining service issues, including mistakes in orders and the lack of attentiveness. Your feedback is invaluable, and we will be conducting further training with our team to ensure they work more carefully and with greater emotional intelligence to provide a smoother and more thoughtful service. Concerning the room facilities, we acknowledge that the condition and technical issues were not up to standard. We are addressing this with our engineering team to prevent recurrence. Finally, we apologize for the checkout experience. This was handled by a newly joined trainee, and we hope to seek for your forgiveness in this shortcoming service situation. We recognize the inconvenience this caused and will ensure better supervision and training so that future departures are seamless. On a positive note, we are glad that our receptionist was able to provide you with a quiet room away from the construction, and we appreciate your recognition of her effort. Thank you for sharing such detailed feedback. It helps us identify where we fell short and take corrective action. We sincerely hope you had a good weekend and that your future travels will be smoother and more enjoyable. If you have any further concern for sharing regarding your stay, please let me know. Warm regards, Nguyễn Hương Ly Guest Experience Executive Pullman Hanoi

Good experience...

Ocena na stronie TripAdvisor 5.0/5

Ufuk H Opinia zatwierdzona w TripAdvisor

It was a excellent experience to stay Pullman Hanoi with my family. Specially thanks to nice guy Cuong at concierge. Thanks...

Dear guest, Thank you for sharing your feedback. We are delighted to know that you had an excellent experience staying with your family at Pullman Hanoi. We are especially pleased that Cuong at the concierge provided such helpful service and left a positive impression during your stay. Your kind recognition will be shared with him and the team as a wonderful encouragement. Thank you once again for your kind words, and we look forward to welcoming you and your family back to Pullman Hanoi for another memorable visit. Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi

Ocena klientów 5.0/5

Agnieszka K. Pary - Opinie potwierdzone ALL

Fajna dzielnica, mnie turystyczna, ale wszędzie można dojść, pieszo. Pyszne śniadania, posiłki w lounge wysokiej jakości. Obsługa na bardzo wysokim poziomie

Dear Agnieszka K., Please accept my sincere apologies for the late response to your feedback. We are delighted to know that you had a very enjoyable stay with us at Pullman Hanoi Hotel. It is wonderful to hear that you appreciated our location in a pleasant district, the delicious breakfasts, and the high-quality meals in the lounge. We are also glad that our team across reception, restaurants, and housekeeping provided impeccable service, and that our cleanliness and waste separation efforts met your expectations. As an Accor ALL Platinum Elite member, your loyalty and satisfaction are especially important to us. Thank you once again for sharing your experience, and we look forward to welcoming you back soon for another memorable stay. Warm regards, Nguyen Huong Ly Guest Experience Executive Pullman Hanoi

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 225 Liczba opinii 6.9/10 Udogodnienia
  • 183 Liczba opinii 7.9/10 Czystość

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