Mercure Hanoi la Gare 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 791

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94 Ly Thuong Kiet Street, Hoan Kiem District, 100000 HANOI, Wietnam

Opis

O hotelu

  • Elegancka restauracja serwuje dania francuskie i wietnamskie

  • "Centrum biznesowe i usługa kopiowania/ drukowania są dostępne"

  • Darmowe Wi-Fi i całodobowa obsługa pokoi

  • Hotel zlokalizowany jest w odległości 20 minut od dworca kolejowego

  • "Szereg czterogwiazdkowych udogodnień"

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Lokalizacja hotelu

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 HANOI
Wietnam

Pozycja GPS:21.0262, 105.841778

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 791

Ocena TripAdvisor  4.3/5  Liczba opinii: 1 461

Certyfikat Doskonałości 2025

Great welcome to Hanoi

Ocena na stronie TripAdvisor 5.0/5

Will D Opinia zatwierdzona w TripAdvisor

Delightful stay at one of the nicest Mercures I’ve run across in any country. Whereas the brand tends to feel a bit dated in Europe, this one was fully up to date with fresh bathrooms and comfortable, clean bedding. Staff are excellent The location was unbeatable, easy to access the old town by foot but not mixed within it. Solid breakfast, though main restaurant and bars offering a bit overpriced.

Dear Wiil D, Thank you very much for sharing your kind and detailed feedback following your stay at Mercure Hanoi La Gare. We are delighted to know that you enjoyed the warm welcome, our facilities, comfortable bedding, and the convenient location just outside the Old Town. Your compliments regarding our team truly mean a lot to us, as we take great pride in delivering attentive and genuine service. We also appreciate your constructive comment regarding the pricing of our restaurant and bar offerings. Please rest assured that your feedback has been shared with the management team for consideration as we continuously strive to enhance value and guest satisfaction. It would be our great pleasure to welcome you back on your next visit to Hanoi. Sincerely, Nga Vo (Ms.) Front Office Manager

Great hotel in the heart of Hanoi

Ocena na stronie TripAdvisor 5.0/5

Herbert C Opinia zatwierdzona w TripAdvisor

Great hotel in the heart of Hanoi. Rooms and facilities are modern, clean and comfortable. Easy access to the French quarter, restaurants, shopping, etc. Staff was friendly and helpful during the stay and with luggage storage coming and going and late checkouts to make arrival and departure easy. The front desk and lobby team is exceptional. I would also like to recognize Hung in the office and Linh and Anh in the restaurant area as people who made our stay great.

Nice and Comfortable

Ocena na stronie TripAdvisor 5.0/5

DIA614 Opinia zatwierdzona w TripAdvisor

I had a pleasant stay at the Mercure Hotel La Gare. The staff were welcoming and professional. Check-in and check-out were smooth and efficient. The room was quiet and clean. The proximity to the train station is reflected in the design on the walls, which includes wonderful pictures of trains and rail-related items. Thank you to Mr Evard and Ms Nga for their outstanding support. They kindly helped me to reschedule my stay despite the strict rate rules. I will definitely stay here again and highly recommend Mercure Hotel La Gare to anyone looking for comfort, quality service, and great hospitality.

Dear DIA, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you had a pleasant and comfortable stay at Mercure Hotel La Gare. It is great to hear that you appreciated our welcoming and professional staff, as well as the smooth check-in and check-out experience. We are also pleased that you enjoyed the quiet, clean room and the train-themed design, which reflects our proximity to the railway station. We sincerely appreciate your recommendation and look forward to welcoming you back for another excellent stay in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Professional and charming hotel staff !

Ocena na stronie TripAdvisor 5.0/5

AAAvoyage Opinia zatwierdzona w TripAdvisor

I would like, as a loyalty member, express my gratitude for the excellent service I received during my stay. I enjoyed the finest French architecture style hotel, but above all I was impressed about the warm Vietnamese hospitality especially by receptionist Mimi. She made my stay very pleasant and comfortable. I’m looking forward to visit Mercure La Gare soon again.

Dear AAAvoyage, Thank you very much for taking the time to share your kind and thoughtful feedback. We are truly grateful for your loyalty and delighted to know that you enjoyed the elegant French architectural style of our hotel, as well as the warm Vietnamese hospitality that defines our service. Your special mention of *Mimi* is greatly appreciated, she will be very pleased to know that her care and dedication made your stay pleasant and comfortable. Your encouraging words mean a lot to our entire team, and we sincerely look forward to welcoming you back to Mercure Hanoi La Gare again very soon. Sincerely, Nga Vo (Ms.) Front Office Manager

Loyalty Not Appreciated

Ocena na stronie TripAdvisor 3.0/5

Bluecann Opinia zatwierdzona w TripAdvisor

I had stayed at this hotel exactly 6 years ago and enjoyed my stay given its location, service and recognition of loyalty. My recent stay was disappointing. The rooms not the same, the breakfast limited but what I felt the most was lack of loyalty recognition. I have been a Platinum member for many years and this year Diamond. But for the first time ever, no upgrade, no mention, it was totally ignored. So I went up and asked and I was told the hotel is full. Funny how that has never happened before in my stays across Asia, Europe and North America. I hope this hotel understands upgrade is not a freebie. It’s earned after spending literally tens of thousands of dollars.

Dear Bluecann, Thank you for taking the time to share your feedback, and most importantly, thank you for your long-standing loyalty, we truly appreciate your continued trust in Accor over the years. I am very sorry to learn that your recent experience did not reflect the recognition and appreciation you deserve. Your comments regarding the lack of acknowledgement and the absence of an upgrade are absolutely valid, and I sincerely apologize that we did not meet your expectations on this stay. While upgrade benefits are always offered whenever availability allows, we fully understand how disappointing it must have been—especially given your extensive history with Accor worldwide. Regardless of occupancy, we should have communicated more clearly, acknowledged your loyalty proactively, and ensured you felt valued from the moment you arrived. Your feedback on the room condition and breakfast variety is also well noted, and we will review these areas with our team for improvement. We are grateful for your loyalty, and deeply regret that this stay did not reflect the standards you rightfully expect. We hope to have another opportunity to welcome you back and restore your confidence in us. Sincerely, Nga Vo (Ms.) Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 364 Liczba opinii 9.5/10 Lokalizacja
  • 387 Liczba opinii 7.5/10 Pokój
  • 488 Liczba opinii 9.3/10 Obsługa
  • 15 Liczba opinii 5.8/10 Internet
  • 206 Liczba opinii 6.2/10 Komfort
  • 172 Liczba opinii 8.6/10 Czystość
  • 156 Liczba opinii 8.5/10 Śniadanie
  • 18 Liczba opinii 3.8/10 Strefa wellness

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