Mercure Hanoi la Gare 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 735

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94 Ly Thuong Kiet Street, Hoan Kiem District, 100000 HANOI, Wietnam

Opis

O hotelu

  • Elegancka restauracja serwuje dania francuskie i wietnamskie

  • "Centrum biznesowe i usługa kopiowania/ drukowania są dostępne"

  • Darmowe Wi-Fi i całodobowa obsługa pokoi

  • Hotel zlokalizowany jest w odległości 20 minut od dworca kolejowego

  • "Szereg czterogwiazdkowych udogodnień"

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Lokalizacja hotelu

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 HANOI
Wietnam

Pozycja GPS:21.0262, 105.841778

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 735

Ocena TripAdvisor  4.3/5  Liczba opinii: 1 457

Certyfikat Doskonałości 2025

Loyalty Not Appreciated

Ocena na stronie TripAdvisor 3.0/5

Bluecann Opinia zatwierdzona w TripAdvisor

I had stayed at this hotel exactly 6 years ago and enjoyed my stay given its location, service and recognition of loyalty. My recent stay was disappointing. The rooms not the same, the breakfast limited but what I felt the most was lack of loyalty recognition. I have been a Platinum member for many years and this year Diamond. But for the first time ever, no upgrade, no mention, it was totally ignored. So I went up and asked and I was told the hotel is full. Funny how that has never happened before in my stays across Asia, Europe and North America. I hope this hotel understands upgrade is not a freebie. It’s earned after spending literally tens of thousands of dollars.

Dear Bluecann, Thank you for taking the time to share your feedback, and most importantly, thank you for your long-standing loyalty, we truly appreciate your continued trust in Accor over the years. I am very sorry to learn that your recent experience did not reflect the recognition and appreciation you deserve. Your comments regarding the lack of acknowledgement and the absence of an upgrade are absolutely valid, and I sincerely apologize that we did not meet your expectations on this stay. While upgrade benefits are always offered whenever availability allows, we fully understand how disappointing it must have been—especially given your extensive history with Accor worldwide. Regardless of occupancy, we should have communicated more clearly, acknowledged your loyalty proactively, and ensured you felt valued from the moment you arrived. Your feedback on the room condition and breakfast variety is also well noted, and we will review these areas with our team for improvement. We are grateful for your loyalty, and deeply regret that this stay did not reflect the standards you rightfully expect. We hope to have another opportunity to welcome you back and restore your confidence in us. Sincerely, Nga Vo (Ms.) Front Office Manager

Very welcoming to Hanoi Vietnam

Ocena na stronie TripAdvisor 5.0/5

perry p Opinia zatwierdzona w TripAdvisor

I arrived in Hanoi late Nov 29th and the hotel across the street overbooked my reservation. I came to the Mercure Hotel and asked the girls for some help.. They found another hotel for me and much more. Linh and Tah really made me feel at home. Thank-you so much beautiful girls.

Dear Perry P, Thank you very much for your wonderful feedback and for sharing your experience with us. We are truly delighted to hear that Linh and Thao were able to assist you during an unexpected situation and help you feel at home right from the moment you arrived. Your kind words mean a lot to our team, and we will make sure to pass along your compliments to them. We are glad that we could support you and provide a warm welcome to Hanoi after the inconvenience with your original booking. It was our pleasure to help. We look forward to welcoming you back for a full stay with us in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Quiet spot in the busy center

Ocena na stronie TripAdvisor 4.0/5

BrewsMom Opinia zatwierdzona w TripAdvisor

The Mercure is in a great location for walking to museums. The staff are welcoming and accommodating. Our room was quiet, beds comfortable though a little squeaky on exit. The shower was very, very slippery when wet. The breakfast buffet was lovely and included international and local choices.

Dear BrewsMom, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our central location, the warm hospitality of our team, and the variety offered at our breakfast buffet. It is also wonderful to know that you found your room quiet and the beds comfortable. We appreciate your comments regarding the squeaky bed and the slippery shower. Your feedback is extremely valuable, and we will review these points with our team to ensure improvements are made for a safer and more comfortable stay. We hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

A Truly Wonderful Stay at Mercure Hanoi La Gare – Thanks to the Amazing Team!

Ocena na stronie TripAdvisor 5.0/5

Daydream59055393168 Opinia zatwierdzona w TripAdvisor

I recently stayed at Mercure Hanoi La Gare, and from the moment I arrived, I was impressed by the warmth and professionalism of everyone there. At the reception, Viet Anh, Tram Anh, and Thao were fantastic! They were always friendly, patient, and ready to help with anything; from giving great local tips to making sure every little detail of my stay was comfortable. Their genuine smiles and care made me feel so welcome after a long journey. The coffee house team also deserves a big shout – out! Minh and Quynh served with such warmth and attention, and their cheerful attitude really brightened my mornings. A special thank you to Ms. Han, their manager, who clearly leads by example; her presence adds calm professionalism to the team that guests truly feel. And finally, Ms. Mi, the Sales Manager, went out of her way to make sure everything during my stay was perfect. Her kindness and personal touch made all the difference. What stood out most to me was the sense of genuine hospitality that every staff member showed, not just service, but sincere care for guests. It’s the kind of experience that makes you look forward to coming back. Thank you to everyone at Mercure Hanoi La Gare for making my stay so memorable. I’ll be returning on my next visit to Hanoi!

Dear Mr. Christopher, Thank you very much for your perfect rating and for taking the time to share such a thoughtful and detailed review. We are truly delighted to know that you had a memorable stay and that our team members — Viet Anh, Tram Anh, Thao, Minh, Quynh, Ms. Han, and Ms. Mi — made such a positive impression through their warmth, professionalism, and genuine care. Your kind recognition means a great deal to all of us at Mercure Hanoi La Gare. We will be sure to share your words with the entire team, as it will surely inspire them to continue delivering exceptional service to every guest. It was our absolute pleasure to host you, and we look forward to welcoming you back for another wonderful stay very soon. Sincerely, Nga Vo (Ms.) Front Office Manager

Friendly staff

Ocena na stronie TripAdvisor 5.0/5

hong anh v Opinia zatwierdzona w TripAdvisor

I had a wonderful stay at this hotel! The facilities were clean and comfortable, but what really made my experience special was the staff — especially the front desk team. They were always friendly, attentive, and genuinely helpful from the moment I arrived until check-out. Every time I passed by the lobby, they greeted me with warm smiles and made sure I had everything I needed. Their professionalism and kindness truly exceeded my expectations. Thank you to all the staff for making my stay so pleasant — I’ll definitely come back and recommend this hotel to my friends!

Dear hong anh v, Thank you so much for your perfect rating and for sharing such a wonderful review. We’re truly delighted to know that you had a memorable stay and that our front desk team made such a positive impression with their friendliness and attentiveness. Your kind words are a great source of encouragement for all of us at Mercure Hanoi La Gare. We sincerely appreciate your recommendation and look forward to welcoming you back for another pleasant stay soon. Sincerely, Nga Võ Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 338 Liczba opinii 9.5/10 Lokalizacja
  • 369 Liczba opinii 7.7/10 Pokój
  • 468 Liczba opinii 9.3/10 Obsługa
  • 14 Liczba opinii 5.4/10 Internet
  • 201 Liczba opinii 6.3/10 Komfort
  • 163 Liczba opinii 8.6/10 Czystość
  • 151 Liczba opinii 8/10 Śniadanie
  • 16 Liczba opinii 4/10 Strefa wellness

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