Mercure Hanoi la Gare 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 761

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94 Ly Thuong Kiet Street, Hoan Kiem District, 100000 HANOI, Wietnam

Opis

O hotelu

  • Elegancka restauracja serwuje dania francuskie i wietnamskie

  • "Centrum biznesowe i usługa kopiowania/ drukowania są dostępne"

  • Darmowe Wi-Fi i całodobowa obsługa pokoi

  • Hotel zlokalizowany jest w odległości 20 minut od dworca kolejowego

  • "Szereg czterogwiazdkowych udogodnień"

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Lokalizacja hotelu

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 HANOI
Wietnam

Pozycja GPS:21.0262, 105.841778

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.6/5  Liczba opinii: 761

Ocena TripAdvisor  4.3/5  Liczba opinii: 1 459

Certyfikat Doskonałości 2025

Nice and Comfortable

Ocena na stronie TripAdvisor 5.0/5

DIA614 Opinia zatwierdzona w TripAdvisor

I had a pleasant stay at the Mercure Hotel La Gare. The staff were welcoming and professional. Check-in and check-out were smooth and efficient. The room was quiet and clean. The proximity to the train station is reflected in the design on the walls, which includes wonderful pictures of trains and rail-related items. Thank you to Mr Evard and Ms Nga for their outstanding support. They kindly helped me to reschedule my stay despite the strict rate rules. I will definitely stay here again and highly recommend Mercure Hotel La Gare to anyone looking for comfort, quality service, and great hospitality.

Professional and charming hotel staff !

Ocena na stronie TripAdvisor 5.0/5

AAAvoyage Opinia zatwierdzona w TripAdvisor

I would like, as a loyalty member, express my gratitude for the excellent service I received during my stay. I enjoyed the finest French architecture style hotel, but above all I was impressed about the warm Vietnamese hospitality especially by receptionist Mimi. She made my stay very pleasant and comfortable. I’m looking forward to visit Mercure La Gare soon again.

Loyalty Not Appreciated

Ocena na stronie TripAdvisor 3.0/5

Bluecann Opinia zatwierdzona w TripAdvisor

I had stayed at this hotel exactly 6 years ago and enjoyed my stay given its location, service and recognition of loyalty. My recent stay was disappointing. The rooms not the same, the breakfast limited but what I felt the most was lack of loyalty recognition. I have been a Platinum member for many years and this year Diamond. But for the first time ever, no upgrade, no mention, it was totally ignored. So I went up and asked and I was told the hotel is full. Funny how that has never happened before in my stays across Asia, Europe and North America. I hope this hotel understands upgrade is not a freebie. It’s earned after spending literally tens of thousands of dollars.

Dear Bluecann, Thank you for taking the time to share your feedback, and most importantly, thank you for your long-standing loyalty, we truly appreciate your continued trust in Accor over the years. I am very sorry to learn that your recent experience did not reflect the recognition and appreciation you deserve. Your comments regarding the lack of acknowledgement and the absence of an upgrade are absolutely valid, and I sincerely apologize that we did not meet your expectations on this stay. While upgrade benefits are always offered whenever availability allows, we fully understand how disappointing it must have been—especially given your extensive history with Accor worldwide. Regardless of occupancy, we should have communicated more clearly, acknowledged your loyalty proactively, and ensured you felt valued from the moment you arrived. Your feedback on the room condition and breakfast variety is also well noted, and we will review these areas with our team for improvement. We are grateful for your loyalty, and deeply regret that this stay did not reflect the standards you rightfully expect. We hope to have another opportunity to welcome you back and restore your confidence in us. Sincerely, Nga Vo (Ms.) Front Office Manager

Very welcoming to Hanoi Vietnam

Ocena na stronie TripAdvisor 5.0/5

perry p Opinia zatwierdzona w TripAdvisor

I arrived in Hanoi late Nov 29th and the hotel across the street overbooked my reservation. I came to the Mercure Hotel and asked the girls for some help.. They found another hotel for me and much more. Linh and Tah really made me feel at home. Thank-you so much beautiful girls.

Dear Perry P, Thank you very much for your wonderful feedback and for sharing your experience with us. We are truly delighted to hear that Linh and Thao were able to assist you during an unexpected situation and help you feel at home right from the moment you arrived. Your kind words mean a lot to our team, and we will make sure to pass along your compliments to them. We are glad that we could support you and provide a warm welcome to Hanoi after the inconvenience with your original booking. It was our pleasure to help. We look forward to welcoming you back for a full stay with us in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Quiet spot in the busy center

Ocena na stronie TripAdvisor 4.0/5

BrewsMom Opinia zatwierdzona w TripAdvisor

The Mercure is in a great location for walking to museums. The staff are welcoming and accommodating. Our room was quiet, beds comfortable though a little squeaky on exit. The shower was very, very slippery when wet. The breakfast buffet was lovely and included international and local choices.

Dear BrewsMom, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our central location, the warm hospitality of our team, and the variety offered at our breakfast buffet. It is also wonderful to know that you found your room quiet and the beds comfortable. We appreciate your comments regarding the squeaky bed and the slippery shower. Your feedback is extremely valuable, and we will review these points with our team to ensure improvements are made for a safer and more comfortable stay. We hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 354 Liczba opinii 9.5/10 Lokalizacja
  • 375 Liczba opinii 7.6/10 Pokój
  • 470 Liczba opinii 9.3/10 Obsługa
  • 14 Liczba opinii 5.4/10 Internet
  • 201 Liczba opinii 6.2/10 Komfort
  • 165 Liczba opinii 8.6/10 Czystość
  • 154 Liczba opinii 8.3/10 Śniadanie
  • 63 Liczba opinii 5.6/10 Udogodnienia

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