Sofitel Legend Metropole Hanoi 5 gwiazdki

Ocena klientów (Ocena ALL) 4.9/5 Liczba opinii: 4 454

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15 Ngo Quyen Street, Hoan Kiem District, 100000 HANOI, Wietnam

Opis

O hotelu

  • "Nagradzana kuchnia wietnamska, francuska i europejska"

  • "Piękny ogród, odkryty basen, spa i siłownia"

  • Idealne miejsce na wypoczynek i podróże służbowe

  • "Najlepsza lokalizacja w pobliżu Opery i Starej Dzielnicy"

  • "Mocny charakter, historia, spokój i romantyczna tematyka"

Nasze pokoje

Lokalizacja hotelu

Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 HANOI
Wietnam

Pozycja GPS:21.025616, 105.856115

Telefon
Faks +84 24 3826 6920

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.9/5  Liczba opinii: 4 454

Ocena TripAdvisor  4.8/5  Liczba opinii: 8 889

Certyfikat Doskonałości 2025

Such a let down

Ocena na stronie TripAdvisor 2.0/5

Lesley E Opinia zatwierdzona w TripAdvisor

Third stay — and absolutely the last. The decline of this hotel is staggering. What was once a property we happily returned to has now become a shadow of its former self. The breakfast offering was nothing short of appalling. We tried every option available — buffet, Le Beaulieu, and in-room dining — and all were uniformly poor, badly executed, and completely unworthy of a hotel trading on a luxury reputation. The afternoon tea included in our package was so substandard that we endured it once and refused to repeat the experience. In fact, the food offering across the hotel was so uninspiring and low quality that we chose not to eat there again at all. For a hotel that markets itself as an icon, this level of complacency is frankly embarrassing. Standards have slipped dramatically, and it feels as though management is relying on past reputation rather than present delivery. With several new luxury hotels opening in Hanoi this year, they will need to up their game significantly — because at this level, they will struggle to compete. A real disappointment and a complete waste of what should have been a special stay. We will not be returning. Next time in Hanoi, we’ll be staying at the Fairmont or the Four Seasons instead.

Hanoi’s Past and Present Meet in Comfort

Ocena na stronie TripAdvisor 5.0/5

BeachSkiwith2Kids Opinia zatwierdzona w TripAdvisor

Sofitel Legend Metropole Hanoi was the cornerstone of our time in Hanoi and, quite simply, one of the most thoughtfully run hotels we’ve experienced anywhere. The rooms were comfortable, quiet, and beautifully appointed. They were a welcome sanctuary after full days exploring the city. The hotel itself is a stunning oasis, rich with history and atmosphere, yet perfectly situated for walking to major cultural and historical sites. It truly feels like a calm, elegant refuge in the middle of the city. From the weeks of email coordination before arrival through our departure, the service was consistently calm, precise, and genuinely caring. The reservations team, led by Ms. Phuong Vuong, did an excellent job coordinating our rooms in advance, giving us real peace of mind heading into a busy international trip. There was one small hiccup at check-in, and it was handled immediately and expertly by Tracy, the Front Office Manager. She resolved the issue without hesitation and went further to ensure the rest of our stay was seamless. Her leadership and professionalism clearly set the tone for the entire team. I like to think we are fairly low-maintenance travelers and did not heavily rely on butler services, but knowing that support was always there, without ever feeling overbearing, made a real difference. From bell staff to housekeeping, front desk, food and beverage, concierge, and management, the culture of care at the Metropole is unmistakable. You feel seen, heard, and genuinely looked after. On the concierge side, we had wonderful interactions with Ms. Trinh Nguyen, Ms. Mai Tran, Ms. Hien Hoang, and Mr. Viet Dinh. Once on property, Charlie (Mr. Viet), Hazel, Tuan, and Hui were all exceptional. Attentive without being intrusive, deeply knowledgeable about the city, and incredibly helpful in shaping both hotel-organized activities and our own self-guided exploration of Hanoi. The hotel-organized Ninh Binh / Tam Coc excursion was excellent, and when we experienced a medical issue in a remote village during one excursion, the concierge team stayed in continuous contact with us and the tour provider to ensure we were fully supported. The care and follow-through in that situation were extraordinary. Breakfast also deserves special mention. The breadth and quality were remarkable. Outstanding American, French, and Vietnamese options, fresh fruit, pastries, and warm service made each morning a highlight. Although we had Club Lounge access, the main breakfast service was so exceptional that we chose it every morning. Bao, in particular, elevated the experience and was fantastic each and every morning. We also had wonderful meals at the Bamboo Bar, where the food was genuinely international and consistently excellent across cuisines. The value here is exactly what you hope for at this level. The service execution fully matches the cost. More importantly, the hotel allows you to focus on experiencing Hanoi itself rather than thinking about logistics. In short, Sofitel Legend Metropole Hanoi delivers uncompromising service, warmth, and competence. With Tracy’s team at your service and exceptional experience at nearly every turn, it is an ideal base for anyone who wants to experience Hanoi with confidence, comfort, and care. We will return without hesitation.

Always my first choice whenever going back to Hanoi

Ocena na stronie TripAdvisor 5.0/5

dchok1955 Opinia zatwierdzona w TripAdvisor

During my recent trip back to Hanoi and staying at the Metropole hotel. I have nothing to complain about, simply because it was TOO PERFECT to complain except for one minor issue: The New York Times newspapers. A couple of years back, the hotel had printed newspapers like NYT and WSJ but not anymore after the Covid as I learnt that you've shifted to PressReader but unfortunately it does not carry the NYT. Surprisingly, the neighbouring hotel Capella is also using the PressReader and it has the NYT, a pity that Metropole is missing this.

Great for a historical experience

Ocena na stronie TripAdvisor 4.0/5

Karen B Opinia zatwierdzona w TripAdvisor

I didn't really enjoy my stay at the Sofitel. The " my bed " mattress they have as a point of difference. Was shockingly such a poor and hard bed that, i had to complain. Hard beds was the norm across almost every hotel we stayed in in Vietnam. I must admit the duty manager was brilliant and after the toppers didn't work. He actually got a new mattress. We found besides the fancy French resturant the hotel only had the breakfast room area to dine in that wasn't outdoors. This was a big problem for us as the Pollution level reached dangerous or a reading of 300. So we could not enjoy the outdoor lounge or pool. The staff again were brilliant and got me an air purification unit for our room. As I developed Pollution Flu and a sore throat. The staircases and public areas are very beautiful and the hallways wide and glamorous. At Christmas the courtyard was so pretty at night..unfortunately if you wish to sun-baked in winter the sun is too low and a neighbouring building blocks it. Apparently in summer this isn't a problem. The bathroom was nice, no bath but a very large walk in shower. The first room they showed us was very dark as the windows looked out at a wall. The one we accepted was very nice with double windows onto the courtyard spiral staircases. I'm not a fan of breakfast buffets. But the service was superb and they will bring you things if you ask. Their special coffee is included and is a great experience. They had live music at happy hour. I had a spa treatment and it was ok. The spa is in the new addition to the original building and it has a lot of stairs. The hotel has a lot of charm and it reminds me of my recent stay in Raffles Singapore which Accor run. This hotel was better run and had better service than Raffles. It is definitely worth a stay especially for the bunker and free tour or the war stories. Dont forget the Capella is across the road and I have a road and I have written a review of that hotel also. So you can pop across there and eat.

Dear Mrs. Worldly, Thank you for sharing your experience regarding your recent stay with us. I am pleased to hear that you appreciated the historical charm of the Sofitel Legend Metropole Hanoi and the service provided by our staff. I regret to learn that the comfort of the mattress did not meet your expectations. While we strive to offer a diverse range of bedding options, I appreciate your feedback and will ensure it is considered moving forward. I am glad to hear that our duty manager was able to assist you in finding a solution. Regarding dining options, I understand your concerns about the limited indoor venues, especially given the pollution levels during your visit. We aim to provide a comfortable environment, and I am pleased that our staff could offer an air purification unit for your room. Your comments on the ambiance of our public areas and the breakfast service are much appreciated. We are committed to maintaining high standards, and I am delighted that you enjoyed the live music and special coffee. Thank you once again for your insights. We hope to welcome you back in the future. Happy New Year!!! Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Great food and service.

Ocena na stronie TripAdvisor 5.0/5

880madelinp Opinia zatwierdzona w TripAdvisor

We had a wonderful breakfast experience at this hotel in Hanoi. The food was fresh, flavorful, and beautifully presented — exactly what you hope for to start the day. What truly made the visit special, though, was the incredible service. One of the staff members, Gia Bao, went above and beyond to make us feel welcome, remembered our preferences, and was genuinely kind and attentive throughout our visit. That level of care makes all the difference. Highly recommend this spot for both the delicious breakfast and the amazing people who work there.

Dear 880madeinp, Thank you very much for taking the time to share your wonderful feedback regarding your recent breakfast experience at Sofitel Legend Metropole Hanoi. I am delighted to hear that you enjoyed our fresh, flavorful, and beautifully presented cuisine. Our culinary team strives to provide a memorable start to our guests' day, and it is truly gratifying to know we succeeded in exceeding your expectations. Most notably, I am pleased to learn that Gia Bao’s exceptional service made a significant impression on you. We are proud to have team members like Gia Bao, whose dedication to genuine hospitality and personalized care embodies the standards we uphold at our hotel. Your kind words and high recommendation are greatly appreciated. We look forward to welcoming you back soon for another exceptional experience. Warm regards, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 2 634 Liczba opinii 9.4/10 Obsługa
  • 5 Liczba opinii 6/10 Internet
  • 839 Liczba opinii 9.2/10 Klimat
  • 477 Liczba opinii 9.2/10 Śniadanie
  • 241 Liczba opinii 8.9/10 Czystość

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