Sofitel Legend Metropole Hanoi 5 gwiazdki

Ocena klientów (Ocena ALL) 4.9/5 Liczba opinii: 4 483

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15 Ngo Quyen Street, Hoan Kiem District, 100000 HANOI, Wietnam

Opis

O hotelu

  • "Nagradzana kuchnia wietnamska, francuska i europejska"

  • "Piękny ogród, odkryty basen, spa i siłownia"

  • Idealne miejsce na wypoczynek i podróże służbowe

  • "Najlepsza lokalizacja w pobliżu Opery i Starej Dzielnicy"

  • "Mocny charakter, historia, spokój i romantyczna tematyka"

Nasze pokoje

Lokalizacja hotelu

Sofitel Legend Metropole Hanoi

15 Ngo Quyen Street, Hoan Kiem District
100000 HANOI
Wietnam

Pozycja GPS:21.025616, 105.856115

Telefon
Faks +84 24 3826 6920

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.9/5  Liczba opinii: 4 483

Ocena TripAdvisor  4.8/5  Liczba opinii: 8 893

Certyfikat Doskonałości 2025

French restaurant in Sofitel legend Metropol

Ocena na stronie TripAdvisor 5.0/5

Xuyen T Opinia zatwierdzona w TripAdvisor

We stayed in this hotel the 3rd time, we had dinners at the French restaurant Le Beaulieu. EMI Ngoc Nga was our host for the night. She was excellent host for our table the whole night, really professional with a lot of knowledge about the food. Really recommend and definitely will come back.

Fabulous and historic hotel

Ocena na stronie TripAdvisor 5.0/5

karatejoe922 Opinia zatwierdzona w TripAdvisor

We really enjoyed this hotel! Our room was comfortable and the service & amenities were great. The courtyard pool is a nice place to hang out when you need an escape from the bustle of the city outside. The hotel also has a lot of history and offers a tour, which is definitely worth doing. Their breakfast is also great. When you decide to venture out, the surrounding French Quarter is walkable and there are lots of shops and things to see.

Such a let down

Ocena na stronie TripAdvisor 2.0/5

Lesley E Opinia zatwierdzona w TripAdvisor

Third stay — and absolutely the last. The decline of this hotel is staggering. What was once a property we happily returned to has now become a shadow of its former self. The breakfast offering was nothing short of appalling. We tried every option available — buffet, Le Beaulieu, and in-room dining — and all were uniformly poor, badly executed, and completely unworthy of a hotel trading on a luxury reputation. The afternoon tea included in our package was so substandard that we endured it once and refused to repeat the experience. In fact, the food offering across the hotel was so uninspiring and low quality that we chose not to eat there again at all. For a hotel that markets itself as an icon, this level of complacency is frankly embarrassing. Standards have slipped dramatically, and it feels as though management is relying on past reputation rather than present delivery. With several new luxury hotels opening in Hanoi this year, they will need to up their game significantly — because at this level, they will struggle to compete. A real disappointment and a complete waste of what should have been a special stay. We will not be returning. Next time in Hanoi, we’ll be staying at the Fairmont or the Four Seasons instead.

Dear Lesley E, Thank you for taking the time to share your candid feedback. We sincerely apologize that your recent stay did not meet your expectations and that you left feeling disappointed. Please know that your comments about the breakfast, afternoon tea, and overall service have been taken seriously. We are currently reviewing these areas with our management team to ensure improvements are made and that we uphold the standards our guests deserve. Your loyalty over the past stays is truly appreciated, and we regret that we did not reflect the level of service and quality you have come to expect from us. We understand your decision not to return, but should your travels bring you back to Hanoi, we would be grateful for the opportunity to restore your faith in our hotel. Thank you again for your honest feedback. It is only through such insights that we can continue to improve. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Hanoi’s Past and Present Meet in Comfort

Ocena na stronie TripAdvisor 5.0/5

BeachSkiwith2Kids Opinia zatwierdzona w TripAdvisor

Sofitel Legend Metropole Hanoi was the cornerstone of our time in Hanoi and, quite simply, one of the most thoughtfully run hotels we’ve experienced anywhere. The rooms were comfortable, quiet, and beautifully appointed. They were a welcome sanctuary after full days exploring the city. The hotel itself is a stunning oasis, rich with history and atmosphere, yet perfectly situated for walking to major cultural and historical sites. It truly feels like a calm, elegant refuge in the middle of the city. From the weeks of email coordination before arrival through our departure, the service was consistently calm, precise, and genuinely caring. The reservations team, led by Ms. Phuong Vuong, did an excellent job coordinating our rooms in advance, giving us real peace of mind heading into a busy international trip. There was one small hiccup at check-in, and it was handled immediately and expertly by Tracy, the Front Office Manager. She resolved the issue without hesitation and went further to ensure the rest of our stay was seamless. Her leadership and professionalism clearly set the tone for the entire team. I like to think we are fairly low-maintenance travelers and did not heavily rely on butler services, but knowing that support was always there, without ever feeling overbearing, made a real difference. From bell staff to housekeeping, front desk, food and beverage, concierge, and management, the culture of care at the Metropole is unmistakable. You feel seen, heard, and genuinely looked after. On the concierge side, we had wonderful interactions with Ms. Trinh Nguyen, Ms. Mai Tran, Ms. Hien Hoang, and Mr. Viet Dinh. Once on property, Charlie (Mr. Viet), Hazel, Tuan, and Hui were all exceptional. Attentive without being intrusive, deeply knowledgeable about the city, and incredibly helpful in shaping both hotel-organized activities and our own self-guided exploration of Hanoi. The hotel-organized Ninh Binh / Tam Coc excursion was excellent, and when we experienced a medical issue in a remote village during one excursion, the concierge team stayed in continuous contact with us and the tour provider to ensure we were fully supported. The care and follow-through in that situation were extraordinary. Breakfast also deserves special mention. The breadth and quality were remarkable. Outstanding American, French, and Vietnamese options, fresh fruit, pastries, and warm service made each morning a highlight. Although we had Club Lounge access, the main breakfast service was so exceptional that we chose it every morning. Bao, in particular, elevated the experience and was fantastic each and every morning. We also had wonderful meals at the Bamboo Bar, where the food was genuinely international and consistently excellent across cuisines. The value here is exactly what you hope for at this level. The service execution fully matches the cost. More importantly, the hotel allows you to focus on experiencing Hanoi itself rather than thinking about logistics. In short, Sofitel Legend Metropole Hanoi delivers uncompromising service, warmth, and competence. With Tracy’s team at your service and exceptional experience at nearly every turn, it is an ideal base for anyone who wants to experience Hanoi with confidence, comfort, and care. We will return without hesitation.

Dear BeachSkiwith2Kids, Thank you so much for taking the time to share such a comprehensive and heartfelt review of your stay at Sofitel Legend Metropole Hanoi. We are truly delighted to hear that your experience with us was memorable and that we could meet your expectations in providing a comfortable, elegant, and caring environment during your visit. We are especially pleased to learn that you appreciated the thoughtful design of our rooms, the serene atmosphere of the hotel, and our prime location for exploring Hanoi’s rich cultural sites. It's our goal to offer a peaceful sanctuary amidst the vibrant city, and your words affirm that we are achieving that. Your recognition of our team’s efforts, from Ms. Phuong Vuong’s meticulous coordination to Tracy’s exemplary leadership during check-in, is very much appreciated. Tracy and the entire front office team strive to ensure every guest feels welcomed and cared for, and your acknowledgment motivates us all to maintain these high standards. We are glad that our concierge team, including Ms. Trinh Nguyen, Ms. Mai Tran, Ms. Hien Hoang, Mr. Viet Dinh, Charlie, Hazel, Tuan, and Hui, contributed positively to your experience. Their deep local knowledge and attentive service are key to helping our guests explore Hanoi with confidence and ease. We will be sure to pass along your kind words to them. It’s wonderful to hear that our excursions, especially the Ninh Binh / Tam Coc trip, and our handling of your medical situation reflected our commitment to genuine care and support. Safety and well-being are always our top priorities. We also appreciate your praise for our breakfast offerings and the dedication of Bao and our culinary team. We believe that great mornings set the tone for a memorable stay, and it’s fantastic to know that our breakfast exceeded your expectations. Thank you for highlighting the value and seamless experience we aim to deliver. Your trust in us to facilitate your Hanoi adventure means a great deal, and we are honored to be part of your journey. We look forward to welcoming you back in the future and providing another exceptional stay. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Always my first choice whenever going back to Hanoi

Ocena na stronie TripAdvisor 5.0/5

dchok1955 Opinia zatwierdzona w TripAdvisor

During my recent trip back to Hanoi and staying at the Metropole hotel. I have nothing to complain about, simply because it was TOO PERFECT to complain except for one minor issue: The New York Times newspapers. A couple of years back, the hotel had printed newspapers like NYT and WSJ but not anymore after the Covid as I learnt that you've shifted to PressReader but unfortunately it does not carry the NYT. Surprisingly, the neighbouring hotel Capella is also using the PressReader and it has the NYT, a pity that Metropole is missing this.

Dear DC1955, Thank you very much for your kind words and for choosing the Metropole Hanoi as your preferred hotel. We truly appreciate your continued patronage and are delighted to hear that your experience with us has been exceptional. We sincerely apologize for the inconvenience caused by the absence of The New York Times during your recent stay. We understand how important access to reputable newspapers like the NYT is for our guests. We are pleased to inform you that, starting from 2026, we will be reinstating the availability of The New York Times at the hotel. We have been working closely with our partners to ensure that our guests will once again have access to this esteemed publication. Your feedback is invaluable to us, and we are committed to continuously improving our services to meet your expectations. We look forward to welcoming you back to Hanoi and to the Metropole Hanoi in the near future. Thank you once again for your kind review and patience. Sincerely, George Koumendakos General Manager Sofitel Legend Metropole Hanoi

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 2 651 Liczba opinii 9.4/10 Obsługa
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  • 854 Liczba opinii 9.2/10 Klimat
  • 479 Liczba opinii 9.3/10 Śniadanie
  • 243 Liczba opinii 8.7/10 Czystość

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