ibis Styles Tamworth 4 étoiles

We stayed for one night here, arrived late in the evening past 10:00pm. Thankfully they have a 24 hour reception. Check-in was smooth, we got a late checkout at 11:00 am. As Platinum members, we got a nice gift or chocolates in the room (many thanks!), and the complementary drink vouchers. We also got the free breakfast, although the very friendly person at check-in had not added our room number to the 'allowed' list, and we had to show our card to the staff at breakfast time. Breakfast was the standard fare, and very average. The room was fine, although we did find the bed very soft, and not firm enough. Convenient car parking was just outside the room too. The only complaint was that the key card did not work when we went to the room, which resulted in a walk back to reception. And neither did it work after 10:00 am (which is the official check-out time); which resulted in more than one walk to reception to resolve. Why is it that when check-in staff provide a late checkout, they cannot configure the key card to the correct check-out time !! So frustrating.

Good location for what I needed. Rooms were ok. However I did not get the room I booked and paid for. No one cared. I agreed to stay in the room I was given with the understanding I'd be refunded the difference. This did not happen. I have tried to resolve this many different ways with no success. No one replies let alone tries to help. Staff do not care, blame everything on old computer system or on "other staff". As a gold member of the Accor group I do not suggest anyone stays here, waste if my time and money. Have never been so angry at a hotel before.

We booked in on New Years Eve, after travelling from Brisbane, so were weary, and wanting a nice room service dinner..... only to be informed after checking in, that the restaurant was closed. We made other arrangements for dinner, returned to our room to discover there were no wine glasses and only one chair. Upon checking in I had noticed a sign on the counter saying free continental breakfast...... did not read the fine print.... my fault.... at breakfast, typical continental breakfast, cereals, fruit, toast etc., we were asked if we wanted breakfast charged to our room...... oh, free breakfast is only for those who sign up for some IBIS promotion....so $25 each, with a $5.60 surcharge for using a credit card. The shower had mould in the wall. Not happy IBIS you will not see us again.

We booked this hotel after viewing online and it looked lovely with a great description of newly refurbished room however on arrival the room was very average with a very run down awful old tired bathroom with black mould in the shower. This was not shown in photos on the website. We were given a room with a dirty cage storage directly in front of the door. As an Accor Gold member I expected better service. We wouldn't stay here again.

This hotel is great Ibis Styles located in the heart of Tamworth only 4 minutes walk to Peel Street. The rooms are wonderful Clean and quiet along with fabulous staff who are very accomodating. The restaurant is well priced and food and service excellent. even better if your an Accor Plus member. We will be back