Before moving to Novotel, I had to check out early from another 4 star hotel in Avignon due to poor conditions and being too cold that me and my wife got ill. Then we visited another 3 hotels (all of them rated 4 stars) but to be honest unacceptable. Cannot really rely on the star ratings in Avignon. However Novotel offered the expected conditions and a true 4 star hotel. Lack of attention to details made me score it 4 out of 5 but it is a comfy place after all and it has a GO to stay there compared with other 4 star hotels in Avignon that for us were a NO GO. Plus: Everything was according expectations with small remarks To improve: (but not really important) : shower device, sink device, paid parking, small stains on the floor carpet

We recently stayed at this hotel and found it to be very nice. It is only a short stroll to the centre of the old city and close to the station. The room we had was clean with great amenities and the bar was a very pleasant place, to have a drink. We were very happy with our stay. The staff were polite and very helpful.

We thoroughly enjoyed our stay at the Novotel in Avignon. Very convenient for the station and a short walk into town. Friendly helpful staff. Good buffet breakfast. Lovely pool. Our room was spacious and well-equipped. The bed was very comfortable with nice linen.

Impractical & absurd hotel rules that classic room is entitled to only 1 bottled water per day & not more when we have 3 people staying. Moreover, there were only 2 paper cups in the room & 2 flimsy plastic cups in the bathroom. Why is the hotel advocating eco-friendliness when they are using disposable paper & plastic cups? Is it because we were in a classic room that we are getting all these disposable cups? Would it not be better to use porcelain coffee cups & glasses to save the environment? Also, only shower gel & shampoo were provided, no hair conditioner nor body lotion. When queried, we were told that it is because we are in a classic room. Hello, These are basic amenities. We requested for an extra chair in the room but this was removed after house-cleaning even though we have another 3 more nights to go. The so-called innovative partition between the bathroom & the bedroom is ridiculous. It is almost transparent, especially when the lights are on in the bathroom. You can see the whole naked silhouette of the bather. The toilet is also separated from the bathroom & there are no locks for either one.

Nice centrally located hotel, directly across one of the Avignon wall gates that leads to Republic Blvd and further Popes Palace, also a few metres from the train station. Also friendly staff, the bartender (Charles) was welcoming and helped us find a nice Sushi restaurant too! Wished though the Spa stayed open beyond 7pm as missed on this.

Always a pleasant experience at this property. Nicolai at the front desk a very professional and great asset to this property. Nice to meet someone who makes one feel valued at checkout in the early morning.

I stayed at the novotel because of is position and a good base for travelling around the area. room was comfortable and clean and the staff friendly and helpful. the food in the restaurant good and breakfast substantial. I would certainly return

Nice hotel, close to downtown, very clean, car park below the building, restaurant with original recipes and affordable pricing. Personnel helpful to find how to access to interesting points. No upgrade given by the hotel despite being Accor Gold member.

Big Company seminar money is much, much, much more important to this Hotel than individual residents. We stayed in a 4th floor suite, which was not cheap (or clean). Four nights of the five were ruined by Company Seminars, the ‘after parties’ went on until the early hours of the morning. We were told by the Hotel that NO senior staff are on hand at night, this means the Disco/party/meals/shouting/screaming Company staff can Police themselves and carry on going until 3am. Do not stay here for a relaxing Family break.

We stayed in a superior room looking on to a quiet and bright quadrangle. This meant that despite the hotel being located between a fairly busy main road at the front and a railway line at the back our room was very quiet. If you had a room at the front or rear this may not be the case. The location of the hotel just outside the city walls was a bit scruffy but the hotel itself was fine. The rooms were a reasonable size and the facilities in the room were 4 star standard. Two minor gripes. I found the air conditioning rather noisy at night ( my wife did't ) and the cups provided for tea and coffee were paper. Not what I would expect from a 4 star hotel. Nevertheless the room was very clean and well serviced. Breakfast was excellent and having both a swimming pool (quite small) and gym were useful additions.

Our confirmation said our room would be ready at 12.00we arrived at 14.45 and were told we would need to wait 15 minutes. When we then went to our room we received three calls from housekeeping asking why we wer in the room as it was not ready although it appeared to us that is was. We booked and paid for the room about 2 months ago. Despite this the receptionist asked for a card but said it would not be charged. When I checked my account later I found an outstanding authorisation for £109.00 which effectively blocks those funds on my account from use. When I complained I was told it would be reversed. We stayed on Friday it is now Thursday of the next week and the authorisation is still on my account. Not a great start but hopefully things will be better when we stay again prior to our trip home. We alsways in Accor hotels when in France and usually the experience is excellent.

The hotel may look good but the lack of AC and the vacuum that the courtyard creates for noise until 2 am.. not worth an ounce of your time and money. When we called for fans or to make sure the noise was managed, the staff handled it poorly. When we complained upon check out it seemed no one cared. I will never stay at a Novotel again. Terrible service and no empathy.

Booked 2 rooms, both room are too warm, air con was not cold at all. ILocation about 20 minutes walk to attraction. Staff was friendly & helpful The Swimming pool was small and crowded Breakfast is good

There was much fanfare about the opening of the 'Patio' restaurant , and we prepaid for dinner when booking. Unfortunately it was a disappointment and seems to bow to the fad for 'bowl' food. The payment amount was more than the menu price in the restaurant. Fortunately, the staff eventually understood my frustration when I tried to explain to them to rip up the pre-paid voucher and I will pay for what I want, not the fixed menu selection . From memory I think it was a choice of 2 starters and 2 mains.My wife does not eat red meat and so there was no real choice for her. It was all sorted with good grace by the end of the meal, but the restaurant is pretty much uninspiring and is more like a cafe.

Will be better when the road works are completed.The staff are very helpful but do not expect a wide dinner menu choice,It is only a short walk to town (about ten minutes) for a large choice of resturants