Dear guests, We very much appreciate your comments regarding your stay at the ibis Avignon Centre Gare. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I am sorry to learn of your disappointment with air conditioning in your room during your stay It is true that we had 43 °C outside and our first heats of the season. Unfortunately, even with regular maitenance we discover the first problems. We had a few rooms with airco down. This problem had been fixed by now. Once again thank you for your feedback and I hope you will consider the Ibis Avignon central station on your next visit to Avignon so that we can better deliver upon the guest experience you deserve. Nicolas C. Directeur de l'hôtel Ibis Avignon centre gare

Dear traveler, I am very sorry that you experience went well. I am very surprised on your comments. I would react though. About pictures, please go on our website, there are many photos for every kind of rooms. We are not lying on anything. It is our guest right to complain to local autoritues about cleanliness. It is also nice to speak directly to the hotel manager that I am. I am always in favor of live, simple and efficient exchanges with my customers. We do not open the bath towels sent by our launderer and cannot see the stains that will have remained inside. However, we give back to the supplier any non-conforming linen for exchange. At Ibis there is a very precise procedure that we apply to the best of our ability. Regarding the dirty bathroom, I can only regret this failure. We would have been able to change your room again by simply alerting my teams. Being the worst hotel in Europe does not fit. We would not have the score of 4/5 on more than 500 comments or in 22nd place out of 67 hotels in Avignon. The incidents you experienced are isolated and I really regret it. Hoping to have the chance to win you back. Nicolas General manager