I have stayed in many of the groups hotels and I found the reception welcome and room excellent. However , my experience at breakfast was the worst I have ever experienced , particularly with the covid 19 pandemic. There wasn't one table that had been cleaned and I eventually had to sit at a table which was dirty and use a small corner of it. There was one youing man on duty and he was busy trying to fix the juice dispenser which was jammed and also trying to replace empty trays with food. . He was not to blame as he was unable to do much more. However , in my opinion , there should have been someone to help him .If a health inspector have visited, he would have been shocked . Not the standard I have come to expect in the Accor Group

The room tariff was reasonable but I expected more from the Mercure brand. The hotel needs an upgrade in some areas such as the flooring. Breakfast was reasonably good and the twin room had sufficient space and was quiet.

An excellent hotel, right in the centre of Avignon. Parking handy. A good route centre. The Papal Palace was disappointing as it was over run with tour parties, but the city and famous bridge was excellent.

The hotel was outstanding. The breakfast was a bit expensive so we ate out during our stay. We had a great room overlooking the opera center and palace of the popes. Our room was very spacious and loved the comfortable bed.

After cutting myself getting off the TGV, the staff at the Mercure helped located medical help. They continued to find a nicer room, offered help on restaurants and shopping and, overall, helped make my stay in Avignon absolutely wonderful.

Spent 4 nights at this great and very friendly centrally located hotel. The lovely staff made our stay perfect; nothing was too much trouble for them - from the lady who checked us in and did everything she could to help me with my WiFi access, to Floriant, whose welcoming smile and friendly greeting at breakfast started every day for us so nicely. Highly recommended.

Mercure Avignon is located beside the main church. In front of Horloge Place where there are lots of restaurants. The small charming city is ideal for a walking, shopping perfumes nd creams ns recuerdos.There is a halfbridge that worths to see.

Great location. Close to the train, shopping and many restaurants. The rooms are clean a spacious for Europe and the bathrooms also a good size. The restaurant at the hotel was wonderful and I would give it a try if you stay here or any other hotel in Avignon.

Hotel was located in the best spot. Rain Shower in bath room was a luxury. Breakfast had all the food you could imagine. Water could have been kept in a container so it was served cold. The only problem we had was our room was booked as 2 twin beds with shower; when we arrived we were told that they only have a double bed with shower or 2 twin beds with bath only. We were also told shampoo and conditioner were available in an email. This also was not available. Bed was very soft and not the same height all around, looked as if legs had been replaced

nice and clean hotel in the city center of Avignon, superb breakfast, very friendly people, all information about what to do in Avignon, pleasant stay for one night, enough restaurants nearby, certainly something for a day trip

We booked two nights at this hotel expecting a Mercure standard of hotel. What a disappointment. Despite the staff being really excellent and the location being superb you cannot hide from a tired hotel that needs to be pulled up by the scruff of its neck. Our room was clean and the bed linen was fine. The towels were thin to the point they should have been discarded. Fittings generally worked but were more suited to a downmarket Ibis. The impression gained was that costs were being cut wherever possible to maximise return. This hotel lets down the name of Accor hotels at this level.

Very pleasant stay in this modern hotel right in the heart of Avignon. Just a very short walk to all major historic sights. Very helpful and pleasant staff. Clean and well kept public areas, although these are limited. Breakfast excellent, room rather small, but everything one needs, including good bathroom. Will be happy to return.

Ideally situated for an overnight stay or few days in this wonderful old town. Near to some great restaurants and casual bars in the square. Good shopping is close bye. Hotel reception staff were helpful. Our good size room overlooked the square and countryside.

We spent 3 days in this hotel. We really enjoyed our stay here. On the first night we had a standard room and we could not fault it. On the next two nights we had a Privilege room. This was a very large room and the room that we got had a terrace overlooking the papal Palace. The reception and breakfast staff were very pleasant at all times. Will be back.

Perfect for us. We wanted to be in the center of the old city. Room 218 is the best. Tub should have anti slip floor and grab rail otherwise perfect. The front desk staff were very attentive. We recommend it highly.