Pullman New Delhi Aerocity

Customer review rating (ALL Rating) 4.3/5 2,784 reviews

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Asset No 2, GMR Hospitality District, IGI Airport New Delhi, 110037 NEW DELHI, India

Description

Hotel extras

  • Located in Aerocity, the business and hospitality district, within 3 km radius of IGI Airport

  • In close vicinity to shopping malls including DLF Promenade, Emporio, and Aerocity Central.

  • Offers four dining options. Access to 24*7 bar and all day dining restaurant at Novotel

  • Pet-friendly Hotel* nominal charge applicable

  • Temperature controlled outdoor swimming pool

Our accommodation(s)

Hotel location

Pullman New Delhi Aerocity

Asset No 2, GMR Hospitality District, IGI Airport New Delhi
110037 NEW DELHI
India

GPS:28.554481, 77.123321

Telephone
Fax +91 11 4608 0809

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,784 reviews

TripAdvisor Rating  5.0/5  5,988 reviews

Certificate of excellence 2024

Good prestations

Customer review rating 5.0/5

D. Business - Confirmed reviews ALL

Always as expected

Dear Mr. D., Thank you for your kind words and positive feedback regarding your recent stay with us. We are delighted to hear that our services met your expectations consistently. Our team strives to provide the best experience for our guests, and your acknowledgment means a lot to us. We look forward to welcoming you back on your next visit. Best regards, Ishita Makhija Guest Experience Manager Pullman and Novotel New Delhi Aerocity

Convenient, Clean, Food is good

Customer review rating 4.5/5

Y N. Business - Confirmed reviews ALL

Good stay, the staff is friendly.

Dear Mr. N., Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you found our location convenient, enjoyed the cleanliness of our facilities, and appreciated the quality of our food. It is also wonderful to know that our staff made your experience even more enjoyable with their friendliness. We look forward to welcoming you back soon. Best regards, Ishita Makhija Guest Experience Manager Pullman and Novotel New Delhi Aerocity

Decent Stay

Customer review rating 3.5/5

Ranali Friends - Confirmed reviews ALL

Overall the stay was decent, few things worth mentioning - We had a few technical issues with our room, such as a power outage that was solely in our room and our commode flush stopped working at times- both of this was dealt quickly - My friends considered the staff at the executive lounge sometimes unhelpful and rude. An example was during breakfast my friend asked what additional options were available given that we had seen others order eggs and dosas. The response she received was "It's limited" Later on, one of the chefs came out and my friend spoke to him to get a proper debrief of what's possible. Highly recommend the staff, especially at the executive lounge, to be more accommodating than providing curt responses.

Dear Ms. Ranali, Thank you for sharing your feedback regarding your recent stay with us at Pullman New Delhi Aerocity. We appreciate your comments, as they help us enhance our services and ensure a better experience for our valued guests. I am glad to hear that the technical issues you encountered in your room were addressed promptly. Our team strives to resolve such matters swiftly, as ensuring your comfort and satisfaction is our top priority. We will continue to monitor and improve our maintenance protocols to prevent similar occurrences in the future. I sincerely apologize for the experience your friends had with the staff at our executive lounge during breakfast. It is our goal to provide a welcoming and accommodating atmosphere for all our guests, and I regret that this was not reflected in your interactions. I will certainly address this concern with the lounge team and emphasize the importance of courteous and helpful communication. Our culinary team is dedicated to offering a diverse selection of dishes, and we are committed to ensuring that all guests feel informed and valued during their dining experiences. Your feedback is invaluable, and we will take your suggestions into consideration as we continue to improve our guest services. Thank you once again for your insights, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best regards, Ishita Makhija Guest Experience Manager Pullman and Novotel New Delhi Aerocity

Excellent hotel

Customer review rating 4.5/5

Isobel S. Families - Confirmed reviews ALL

We only had one night and one day here but we thought this was the best hotel on our 2 week trip. Room was very clean and spacious, food was delicious and the staff were wonderful. Special thanks to sahi on reception and to the wonderful staff in charge of luggage and front of house.

Dear Ms. Isobel S., Thank you for your kind words and for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay, and we greatly appreciate your compliments regarding our clean and spacious rooms, delicious food, and attentive staff. Your praises for Sahi and the front-of-house team will certainly be shared with them. We hope to welcome you back for another memorable stay in the future. Best regards, Ishita Makhija Guest Experience Manager Pullman and Novotel New Delhi Aerocity

Transactional staff

Customer review rating 3.0/5

Guido A. Business - Confirmed reviews ALL

Good location , nice design, rooms ok. Staff from reception to restaurant is polite at best and purely transactional, no interest for customers. A lot can be improved.

Dear Mr. Guido A., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location and design. However, we regret to learn that your experience with our staff did not meet your expectations. Please be assured that we value all guest feedback, and we will continue to work on enhancing our service to ensure a more personalized experience for all our visitors. Best regards, Ishita Makhija Guest Experience Manager Pullman and Novotel New Delhi Aerocity

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Other web-users rate our hotel

  • 1,068 reviews 9.6/10 Location
  • 2,257 reviews 8.9/10 Room
  • 5,125 reviews 9.3/10 Service
  • 91 reviews 8.9/10 WiFi
  • 1,987 reviews 9.4/10 Food
  • 1,225 reviews 9.6/10 Vibe
  • 976 reviews 9.1/10 Amenities
  • 916 reviews 9.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.