Pullman Phuket Arcadia Naithon Beach 5 estrelas

I have always said, it is always the service of the hotel staffs that makes the guest experience perfect. Pullman Arcadia is a perfect example. The hotel is located high above the cliff overlooking the Naithon Beach. When I stepped into the lobby of the hotel, a scenic picture greeted me and immediately I fell in love with the hotel. If I were to use words to describe the beauty of the place, I don't think I could do justice to it. The staff made me felt welcome and at home. I was greeted by the hotel manager, Mr. Albert. As a loyalty member, I was given an upgrade to the Ocean room with an un-obstructed view of the beach and the sea. There is a big balcony with sofa and chairs for you to just relax and admire the view the whole day. The balcony was designed to give maximum privacy to the guest using it. The room has a huge King size bed that could easily sleep 3 people. It has a small walk-in closet. Separate bathtub and shower facility. The only design flaw I saw in the whole room is the location of the tap is too far from the basin. So, when you use it, water split outside of the basin and made the vanity top wet. To prevent this, you need to increase the flow of the water, thereby wasting precious water. I was given cocktail mix as welcome amenities. There was even a cocktail mixer so that you can pretend to be a bartender. There are 2 swimming pools in the hotel. One right in front of the hotel, facing the beach. As it is overlooking a cliff, it has that infinity feeling. This pool is for relaxing and suntanning, you cannot do serious swimming there. The other pool is higher up on the hill and very private. It is 25 meters in length and perfect for me to do my laps. The main restaurant is call Elements and they have an Italian fine dinner restaurant call Vero. I had dinner at Elements and the Thai cuisine is delicious. I strongly recommend the Red Curry Shrimp and the Crab Rice Noodle. The food and beverage manager, Mr. Urs, was serving and mingling with the guest. The key thing I noticed about the hotel is the staffs are very motivated. Their service is prompt, and they take pride in their work. This is reflected in the way they serve the guest throughout the stay in the hotel. This point was further enhanced when I had breakfast the next morning. All the frontline managers of the hotel, including the General Manager, was at the restaurant serving the guest. They are not there just to mingle; they are there to serve like the rest of the staffs. Management by action, IMPRESSIVE! As a loyalty guest, I was given champagne and a special food tower to start off the morning. Unfortunately, I do not drink alcohol and had the champagne replaced with fresh orange juice. This special treatment was repeated for every breakfast. The hotel's treatment for loyalty guest is one level above all other Accor hotels that I have stayed in. The seafood buffet on Saturday was fantastic. I had so much seafood that I felt like exploding. The seafood is very fresh, and the cooked food is delicious. It is worth every cent you paid. Overall, I had a fantastic stay in the hotel, and I will definitely be back to stay. Thank you very much for making my stay so memorable.

This place was amazing right down from the greeting at reception to the care taken by all staff led by a passionate general manager Brett Wilson. They all made our stay there magic and it was topped off by the passionate team at Vero restaurant lead by head chef and Randy who made the dinner one of the outstanding dinners we had on holiday

So if you want isolated in a small village this is the place Stunning beach and village has sone nice restaurants Stayed in a villa very nice Minibar bit surprising at £700 a night a beer or coffee isn't free Service amazing Had bbq with staff cooking on patio for about £180 which was very nice albeit other half was unwell after it Would I stay again yes absolutely

The Pullman Phuket Arcadia is in a perfect location for those who want a peaceful beachside holiday in a luxurious resort with magnificent ocean views and excellent quality restaurants and facilities. The resort is on the clifftop overlooking the beautiful Naithon Beach which has clear relatively calm water excellent for swimming. There are 2 pools at the resort – an infinity pool cliffside near the restaurant and bar and another further up the hill near the gym. The pool staff were friendly and efficient making sure that guests were assisted with pool towels and extra sun shades etc when required. I was particularly impressed with the enforcement of the ban on guests reserving lounges whilst they go off to breakfast or other places for hours. This is constantly a problem at other resorts where I have stayed and I congratulate the staff here as they really took care to enforce the rule and advise guests quickly when they see guests about to do this. I also was impressed by the extra hygiene measures that were in place with the pool staff constantly spraying chairs and wiping down poolside tables etc. Our breakfast was sensational with the buffet having everything you could ever want including freshly cooked eggs and soups. We received an extra tower of little specialties and champagne due to my Accor All status which was lovely. We found all the restaurants and bars very well organised and this can only be attributed to the managers constantly monitoring operations, checking with guests to ensure everything was satisfactory and also pitching in when it was busy. We really appreciated them taking the time to chat, ensuring you had no issues and were enjoying your stay. The Italian restaurant was sensational with the meatball special being the best I think I have ever had. Chef Nico popped out of the kitchen to chat with guests also. Our room was an ocean view room and it definitely had the most spectacular ocean views and magnificent sunsets. At night you could listen to the waves on the rocks below – very relaxing. The room set up was well thought out with Bathroom with bath and shower and a separate enclosed toilet. There was ample closet space, a comfy seat and table and a desk area. There was also a good sized TV, minibar and tea and coffee provided. Out on the balcony there was a day bed for relaxing. The entry had an area before your entered the room where you could leave shoes and other items securely which I thought was a great idea. The location on the cliff above Naithon beach was great for us as we like to swim in the ocean – there were stairs that took you directly to the beach. The beach was clean with plenty of shady tree and the water was crystal clear. Unlike Patong Beach there was not the chaos/noise from of multiple water sports operators jostling for position in the water – only a few local long tail boats used by fishermen. There were shops, restaurants, markets, Taxi services and massages available on the street running along Naithon beach however making it easy to grab a drink, a driver or a reasonable priced foot/body massage. Our visit to the Spa was also excellent - the massage was very relaxing and the staff very professional. This resort is exceptional in every way and I can understand why there were so many awards hung on the reception wall. I will definitely be returning for a longer stay next time.

Wow. What a wonderful hotel! From Bella picking us up from the airport, to Popper and his team in the bar, every single member of staff is an absolute joy to deal with. The people really make this place and you feel special and it’s the best service I’ve ever received, no question. The breakfast was outstanding. It was the widest range of quality food I’ve seen with daily changing specials. The wide window of time in case you want a lie in was most welcome. The rooms are spacious, beautifully decorated and clean. We ate at both the Italian and normal restaurant on site and whilst they aren’t cheap, the food was excellent across the board. The beach access is brilliant and I don’t agree with other reviews saying the sea is choppy as it was practically still the entire week we were there. The strip a short walk away has tonnes of little eateries, bars and massage parlours. We went to Ayodiawan for a massage three times and it’s a fraction of the price of the hotel service, but no less good. Despite it being quite a remote area, the grab taxi app made getting around easy. Patong was an hour away and other nearby beaches and busy areas only 15 mins. The other reviews are correct, it is hilly and steep but the app to arrange for buggy’s to drive you around the complex to your destination are quick and prompt. If you want an adults only holiday, then I’d maybe reconsider this hotel as there a lot of kids around, but it was no problem for us.