Dear Ms. B., Being described as by far the best hotel of your trip to Thailand is an incredibly meaningful compliment for all of us. We are delighted that you loved the setting, beautiful pools, and the attentive and professional care from our team. A very special thank you as well for recognizing Sara from Housekeeping. Her little notes and towel creations are such personal touches, and we are so pleased they helped make your stay feel extra special. We will make sure your lovely words reach her. We also smiled at your comment about our colorful local-inspired uniforms — it is wonderful to know that even this detail added to your impression of the resort. Thank you for your perfect score and such generous feedback. We hope the memories from Naithon remain one of the highlights of your Thailand journey, and we would be delighted to welcome you back one day. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Mr. N., What a pleasure to read your generous feedback and to know that your stay at Pullman Phuket Arcadia Naithon Beach was such an exceptional experience. We are delighted that you appreciated the recognition of your ALL membership, the design and upkeep of the resort, the spaciousness and privacy of your room, our breakfast selection, and of course the beautiful views and proximity to Naithon Beach. Your lovely recognition of Albert is especially appreciated, and we will be very happy to share your kind words with him. We also value your constructive comments regarding the access to the beach and the congestion around the lobby during peak arrival and departure periods. While the pathway towards the beach extends beyond the hotel’s property, we fully understand how its condition can still affect the overall guest experience, and your observation has been shared with the relevant team for follow-up. Likewise, your comments regarding the lobby flow will be reviewed as we continue looking for ways to make arrivals, departures, and guest movement more seamless. To be described as one of the most beautiful Accor hotels you have experienced around the world is a wonderful compliment to our entire team. We greatly appreciate your recommendation and look forward to welcoming you back for another memorable stay. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Ms. Eunji L., We are delighted to receive your perfect score and to know that you had an enjoyable experience with us. As a valued ALL Platinum member, your continued loyalty means a great deal to our team. We hope you felt warmly welcomed and well recognised throughout your stay. We look forward to having the pleasure of welcoming you back again in the future. Our Beach House - Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Lionel L. L. Q., What a pleasure to welcome you back to our little corner of paradise and to know that your second stay was just as memorable as your first. We are delighted that you enjoyed the comfort and cleanliness of your room, the breathtaking Andaman Sea views, our restaurants and bars, the peaceful adults-only pool, and the wide variety offered at breakfast. Your generous comments about the kindness, professionalism, and genuine care of our team mean a great deal to us. It is also wonderful to know that you felt well recognized as an ALL member and appreciated the room upgrade and special attentions at breakfast. Your kind recognition of Khun Pong and especially Albert will be shared with them with great pleasure. Thank you for choosing to return to Pullman Phuket Arcadia Naithon Beach. We already look forward to welcoming you back for another relaxing and memorable escape. Our Beach House - Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Francis R., Thank you for sharing such a wonderful review and for giving us a perfect rating. We are truly delighted to know that your experience at Pullman Phuket Arcadia Naithon Beach exceeded your expectations and became an unforgettable one. It is a pleasure to read that you felt warmly welcomed from the moment you arrived, and that our team’s professionalism, kindness, smiles, and attentiveness helped make your stay so enjoyable. We are also pleased that you appreciated the spacious and comfortable room, the high standard of maintenance, our dining venues, facilities, and the elegant yet relaxing atmosphere throughout the resort. Your recognition of our attention to detail and genuine service means a great deal to all of us. Every member of the team will be truly encouraged by your kind words. Thank you also for your loyalty as an ALL Diamond member. It was our pleasure to have you with us, and we look forward to welcoming you back for another memorable stay on your next visit. Our Beach House – Your Holiday Home! Brett Wilson General Manager

Dear Marc G. L., What a pleasure to read your wonderful review and to know that your three-night stay with us was such a memorable one. We are delighted that you enjoyed our seaside location, warm welcome, restaurant experience, service, and especially the breakfast each morning. Your kind words about the variety of choices and the smiles from our team truly mean a lot, as this is exactly the positive start to the day we love to create for our guests. We also sincerely appreciate your loyalty as an ALL – Accor Live Limitless Platinum member. Your recognition of our team is a wonderful encouragement, and we will be very happy to share your compliments with everyone. Thank you once again to you, Val, and Marc for choosing Pullman Phuket Arcadia Naithon Beach. We hope to welcome you back to our beach house again soon for another wonderful stay by the sea. Our Beach House – Your Holiday Home Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear A. M., What a pleasure to read your lovely feedback and to know that you found the hotel incredible. We are truly happy that the food and service left such a strong impression on your stay. Your comment that there was “nothing to say” about them is a beautiful compliment, and it means even more to see that you mentioned everyone as contributors to your satisfaction. I will be very proud to share this with the team, as it will surely make them feel appreciated. I also understand your point regarding the shuttle service to the rooms. As our resort is built along the hillside, buggy transportation is part of the way we help guests move comfortably around the property. At the same time, I fully understand that this can make guests feel more dependent on the hotel for internal movement. Your feedback is very fair, and we will continue looking at how we can make this experience smoother and more convenient. We are very pleased that, despite this point, your overall stay was such a positive one. It would be our pleasure to welcome you back again for another relaxing stay by the sea. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear G., What a joy it is to read your wonderful review! We are truly delighted that you found the perfect balance for a peaceful getaway, tucked away from the crowds yet close to the heart of Naithon’s local charm. It is fantastic to know that our prime location, the variety of our breakfast, and the quality of our dining experiences hit the mark for you. We also take great pride in providing a restful haven, so hearing that you enjoyed the space and comfort of our rooms is truly rewarding. Above all, thank you for your kind words regarding our team. Their absolute kindness and attentiveness are what define the Pullman experience, and I will be sure to share your "big thank you" with every one of them—it will mean the world to them. We look forward to the pleasure of welcoming you back for another memorable escape by the sea. Our Beach House - Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Vincent S. W., Reading your message truly touched us — thank you for sharing such a heartfelt reflection of your stay with us. We are delighted to know that your 10-night stay felt so memorable and idyllic, and that you enjoyed the beauty of the resort, the comfort of your room, and the experience of our breakfast. What means the most to us, however, is knowing that our team made such a lasting impression on your stay. Your kind recognition of Bee, Neung, Pupay, Akron, Egi, Khaw, Tong, and Khun Pong will be shared with them — they will be truly proud and touched by your words. Moments like the one you shared about Khaw and the jackfruit are exactly the kind of heartfelt care we hope to create for every guest. We are also sincerely sorry to hear about your accident, and we hope you are feeling much better now. It means a lot to know that our team could support you with care and attention during that time. At the same time, we truly appreciate your thoughtful feedback regarding sustainability, particularly the beach towel system. You raise a very important point, and your suggestion has been shared with the team as we continue working toward more responsible and meaningful solutions. Thank you once again for your trust and for recognizing both our people and our efforts. It is guests like you who make what we do so meaningful. We look forward to welcoming you back again for another memorable stay. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Philippe R. J. M. B., Your message truly warmed our hearts — thank you for sharing such a wonderful reflection of your stay with us. We are delighted to know that you and your wife had such a memorable holiday, and that everything felt just right throughout your time here. It means a great deal to us. Your kind recognition of our team will be shared with great pride — especially Kan, Pong, Nis, Ta, Angie, Vénus, Tom, and our Spa and restaurant teams. They will be truly touched to know they made such a positive impact on your experience. Moments like these are what we strive for every day, and your words are the greatest encouragement for all of us. We are already looking forward to welcoming you back again next year — it will be a true pleasure to see you both again. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Yann E. L. B., "Comfort Premium"—now that is a title we can get behind! Thank you so much for the 90/100 and the glowing recommendation. We are delighted that you found our cliffside spot to be magnificent and that our team’s "smiling yet discreet" service hit exactly the right note for your getaway. There is nothing we love more than hearing that our rooms provided that excellent level of comfort you were looking for; after all, a vacation is only as good as the sleep you get! We’ve tucked your feedback about the breakfast and Wi-Fi into our pocket to look at how we can make those even more "premium" for your next visit. We can't wait to see you and your partner back on the shores of Naithon for another round of relaxation and stunning views. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear C., Thank you for sharing your feedback with us. We're really pleased to hear that you enjoyed the beautiful setting, the breakfast, and the warm service from our team. It’s great to know that the adults’ pool and the overall atmosphere helped make your stay relaxing. We appreciate you choosing to stay with us and hope to welcome you back to Pullman Phuket Arcadia Naithon Beach again in the near future. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Maud M. C., It was a true pleasure to receive your wonderful feedback today. On behalf of the entire team at Pullman Phuket Arcadia Naithon Beach, thank you for the perfect rating and for your loyalty as an ALL Gold member. We are delighted that your family stay met all your expectations. It is especially rewarding to read that you appreciated the responsiveness of our team during your email booking, as well as the spaciousness of our Ocean rooms and our breakfast selection. Knowing that our staff was "attentive and caring" is the best reward we could receive. Thank you for choosing our hotel for your getaway. We look forward to welcoming you back for another unforgettable stay by the sea. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear B., Thank you very much for taking the time to share your wonderful feedback and for awarding us a perfect score. We are delighted to hear that you had such a pleasant stay and that our friendly team, excellent facilities, and high standards of cleanliness contributed to your experience. Your kind mention of Nana is truly appreciated, and we will be sure to share your compliments with her—she will be thrilled to know her efforts made a positive impression. We also sincerely appreciate your valuable comment regarding accessibility. As our resort is set on a hillside with multiple elevation changes, we agree that it may not be the most suitable option for guests with reduced mobility. Your feedback helps future guests make informed decisions, and we are grateful for your understanding. It was a pleasure having you with us, and we truly hope to welcome you back again in the future should your travels bring you to Phuket. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Virginie R. M., Thank you very much for sharing your exceptional feedback and for awarding us a perfect score. We are truly honored by your kind words. We are delighted to learn that you chose our resort for its photos and that your experience was fully validated by the quality of our services and infrastructure. Knowing that your stay felt like a dream stay is incredibly rewarding for our entire team. We have also noted your rating regarding the breakfast selection. Please be assured that guest feedback is carefully reviewed, and your comments will be shared with our Culinary team as part of our continuous efforts to further enhance the breakfast experience. It was a pleasure having you with us at Pullman Phuket Arcadia Naithon Beach, and we sincerely hope to welcome you back again for another memorable and inspiring stay. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Jean P. L., Thank you very much for taking the time to share your feedback following your recent stay with us, and for your continued loyalty to Pullman Phuket Arcadia Naithon Beach. It is always a pleasure to welcome you back. We are delighted to know that you enjoyed your stay overall and that the complimentary upgrade was appreciated. Your kind words about our team, especially Albert, will certainly be shared with him — recognition like this truly motivates our colleagues. That said, please accept our sincere apologies for the aspects that did not fully meet your expectations. We understand your disappointment regarding the bedding and the configuration of two beds joined together, and your comments have been shared with our Housekeeping and Rooms teams to ensure greater attention to detail in the future. We are also truly sorry for the inconvenience caused by the absence of toilet paper in the WC on your last evening. This is certainly not reflective of our usual standards, and we have addressed this matter with the team concerned to prevent a recurrence. Your comfort and satisfaction are extremely important to us, and we truly value your constructive feedback as it allows us to continuously improve our service. We very much look forward to welcoming you back again soon and providing you with an even more seamless and enjoyable experience. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

Dear Pascal G., Thank you for your exceptional feedback and for awarding us a perfect score! We are truly honored that you chose to stay with us again and that your villa experience met your high expectations. It is especially rewarding to hear that Mme Bee, M. Albert, and Yim made such a positive impact on your stay, and that our team’s attentiveness during the medical assistance and personalized touches left a lasting impression. We will be sure to share your kind words with them—they will be delighted. We also appreciate your constructive suggestions regarding the Echo restaurant menu and the use of electric shuttles. Your insights help us continue improving our guest experience while maintaining our commitment to sustainability. We look forward to welcoming you back next year for another memorable stay in our comfortable and beautifully located resort. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach