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美居莫斯科阿尔巴特酒店 4 星

客户意见评级 4.7/5 5,440 评论

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美居莫斯科阿尔巴特酒店
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酒店其他优惠

  • Located in the historic center of Moscow, close to 2 metro stations

  • Experience the atmosphere of a luxurious manor of the early 19th century

  • Bar La Promenade 24/7 (south of France, Russian and global cuisines)

  • Intimate conference hall

  • 可轻松抵达莫斯科国际展览中心和克洛库斯国际展览中心

酒店参加 Planet 21 计划,积极推动酒店业可持续发展。

酒店及周边服务

从 14h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 公共室外停车场 (附近) 付费服务
  • 残疾人士的便利设施
  • 全禁烟宾馆
  • 使用空调
  • 酒店使用的语言
  • 接待处全天候开放
  • 洗衣房
  • 行李员
  • 礼宾服务
餐饮
  • 早餐 付费服务
  • 1 餐厅
  • 1 酒吧
  • 客房服务
休闲和活动
  • 健美中心
  • 护理
商务服务
  • 1 会议室
  • 自助商务中心
  • 提供复印/打印服务

酒店位置

美居莫斯科阿尔巴特酒店

斯摩棱斯克 (Smolenskaya) 街 6 号
121099 莫斯科
俄罗斯

电话: +74952250025

传真: (+7)495/2250083

从 14h00 办理登记入住手续

从 12h00 办理退房手续

  • MOSCOW :  ARBATSKO-POKROVS SMOLENSKAYA

  • 乘飞机

    SHEREMETYEVO 达到 38公里 / 23.61 英里

  • 乘火车

    KIEVSKY 达到 2公里 / 1.24 英里

GPS :55.748595, 37.583762

我们的客房

酒店拥有 109 间客房,可以为客人提供各种住宿选择,包括经典房、尊享房、套房、连通房和 3 间轮椅通道房。所有客房都拥有现代风格的装饰,各种现代设施,一应俱全。 所有客房均为无烟房,提供免费无线网络、24 小时客房服务、吹风机、保险箱、熨衣设施、可收看国际频道的液晶电视、免费洗浴用品、茶和咖啡器具以及洗衣服务。

无烟经典房,配备 1 张双人床

  • 最多人数: 2
  • 面积: 从 18 / 194 sq ft
  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 办公桌(...)

高级房,配备 1 张双人床,无烟房

  • 最多人数: 2
  • 面积: 从 19 / 205 sq ft
  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 办公桌(...)

无烟经典房,配备 2 张单人床

  • 最多人数: 2
  • 面积: 从 18 / 194 sq ft
  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 办公桌(...)

尊享无烟房,配备 1 张特大床

  • 最多人数: 2
  • 面积: 从 20 / 215 sq ft
  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 办公桌(...)

尊享无烟房,配备 2 张单人床

  • 最多人数: 2
  • 面积: 从 20 / 215 sq ft
  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 办公桌(...)

标准-无烟房,配备双人床,适合行动不便人士使用的客人

无障碍房间
  • 最多人数: 2
  • 面积: 从 22 / 237 sq ft
  • 客房内的无线网络
  • 高速网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 办公桌(...)
客房

酒店餐厅和酒吧

LA PROMENADE

美食类型: 国际

La Promenade: The restaurant is opened only for Breakfast Buffet 7 days per week from 6:30 till 10:30 on weekdays and from 6:30 till 11:30 on weekends.

  • 周一 -
  • 周二 -
  • 周三 -
  • 周四 -
  • 周五 -
  • 周六 -
  • 周日 -
午餐

BAR LA PROMENADE

舒适的酒吧区提供俄罗斯、法国和国际美食以及各种饮品。

非合约照片

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日
午餐

您的会议和活动

我们的会议室

  • 会议室数量:1

  • 最大面积:40 平方米

  • 最大容量:14 个人

了解更多信息


美居莫斯科阿尔巴特酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.7/5

5,440 评论

tripadvisor

TripAdvisor 评级 4.5/5

1,935 评论

2021 TripAdvisor 卓越认证
卓越奖 2021

Very nice hotel with helpful staff

Tripadvisor 评级 5.0/5

natalia758 Business - 08/03/2020 经 TripAdvisor 认证的评论

Stayed in this hotel twice now, great location and very helpful staff. Rooms are very good too and tasty breakfast in the morning! If you are a bad sleeper, ask for a quiet room as there are rooms overlooking busy road with lots of traffic.

Dear Natalia! Thank you very much for choosing again Mercure Arbat Moscow hotel and sharing you feedback regarding your recent stay with us. We highly appreciate your loyalty! It is a great pleasure for us to read that you were satisfied with friendly service, location and tasty breakfast. Once again, we are very grateful for your feedback and sincerely hope that you will stay with us in the future! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great stay!

Tripadvisor 评级 5.0/5

Michael U Business - 01/02/2020 经 TripAdvisor 认证的评论

Would greatly recommend level of service and welcome amenity from Mercure Arbat in Moscow. Very pleasant service, nice room upgrade and personalized welcome card. Will definitely try chose this one next times. Well done 👏

Dear Michael! I would like to thank you for taking the time to review us on Tripadvisor.com following your recent stay at Mercure Arbat Moscow hotel. We are always very happy to grant all perks to our All Accor Limitless loyalty guests. Moreover, it is a great pleasure to read that you enjoyed your welcome amenities and appreciated room upgrade. The team is equally delighted with your generous comments about our service. Your intention to stay at Mercure Arbat in future is highly appreciated by all of us. We hope to have the pleasure of welcoming you back again on your next visit to Moscow. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Very good hotel!!!

Tripadvisor 评级 5.0/5

ValentinVV Business - 09/12/2019 经 TripAdvisor 认证的评论

Very nice hotel, excellent location next to Garden Ring and pedestrian (Old) Arbat street, in few steps from Smolenskaya metro station. Elegantly decorated public areas and rooms, very comfortable beds, good shower and all facilities. The room for the breakfast is not very big, however, with everything you want to eat - including hot food and healthy products. Tea and coffee- from the bar (and not from the machine).

Dear Valentin, Thank you for writing such a positive review following your stay at Mercure Arbat Moscow hotel and deciding to share your experience with others. We are delighted that you had a great time with us and enjoyed our amazing location, décor, breakfast, bed and magic rainfall shower. Thank you for recommending us, we appreciate it a lot! We are looking forward to welcoming you back at Mercure Arbat Moscow hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Room 412 like submarine

Tripadvisor 评级 2.0/5

TrailBlazer185899 Couples - 21/10/2019 经 TripAdvisor 认证的评论

Don’t take this room, all night light from rooftop windows that can be closed.early morning sunrise. Very very badly room. We couldn’t believe someone will force us to sleep in this room. Location is very good!

Dear Valued Guest, Thank you very much for choosing Mercure Arbat Moscow and for sharing your comments. I am very sorry to know that you were not satisfied with the quality of our hotel and did not have a good night rest. Room 412 is one of our attic rooms. Many guests prefer this kind of room and consider them to be the most romantic. As Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage, our rooms vary in size and layout. But if for any reason you do not like your room, please do not hesitate to contact Reception any time and upon availability we will be glad to offer you another room, so you could feel fully comfortable. We have carefully checked the electric window blinds in room 412 and its efficiency during the night time also. The black out in room is properly provided to ensure quality of night rest in room. It is very pity that you had not informed us that you faced some challenges with using it in the room and we could not improve your experience at our hotel. We sincerely hope to have a chance to welcome you back and will do our best to make your next stay at our hotel a memorable one. Kindest regards, Irina Nacharova General Manager

非常好的住宿體驗

客户意见评级 4.5/5

Charles C. 单人住宿 - 16/10/2019 所有已确认评论

酒店位置非常好,離地鐵站近,且附近有超市、美妝店、麥當勞以及許多餐廳,步行到阿爾巴特也很近。當天因為提早到,櫃台還讓我提前入住,check-in手續快速,櫃台人員英文能力好,整體而言,性價比高,值得推薦。

Dear Mr. C., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our staff and we are very pleased to hear that you were satisfied with our location. Thank you for your exciting feedback once again. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Anton Zachepitskiy Front Office Manager

Very stylish comfortable well located hotel

Tripadvisor 评级 5.0/5

Merribel Couples - 15/10/2019 经 TripAdvisor 认证的评论

We stayed here for a week and were very impressed with the staff who couldn't have been more helpful. I needed to visit a doctor and it was quickly organised and close by. We were given recommendations of places to visit which were exceptional. The room had good storage and was well designed. The bar/restaurant were comfortable and served good food.

Dear Merribel! Thank you for taking the time to post a glowing review of your stay at Mercure Arbat Moscow hotel. We are delighted we were able to exceed your expectations and our team went out of their way to make you feel especially welcome. We very much appreciate your kind compliments regarding rooms and food. All of us hope that one day we will have the pleasure of welcoming you again at our hotel. Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

性價比十分高的一間酒店

客户意见评级 4.5/5

Christine 单人住宿 - 11/10/2019 所有已确认评论

酒店位置極佳,只需步行一分鐘便到達地鐵站口,另外離著名步行街阿爾巴特街非常近,晚上食完晚飯還可到街上散步。酒店十分舒適乾淨,早上早餐亦不錯。總括而言,是性價比十分高的一間酒店。

Dear Mrs. Y. Thank you for your choosing Mercure Arbat Hotel and for taking the time to complete our questionnaire regarding your stay. We are delighted to see how highly you valued the service provided because it’s the greatest reward for all our team. If you have any requests or remarks during your stay at the hotel, please be so kind to contact our Duty Manager by dialing 111 – and we will do our best to make your stay the most memorable one! We would be very grateful if you could provide us with more detailed information on the points you were dissatisfied with. I will appreciate a lot if you send your comments to H7… We will be happy to welcome you at Mercure Arbat Moscow! Warmest regards, Anton Zachepitskiy Front Office Manager

服务很好

客户意见评级 5.0/5

赵. 商务住宿 - 29/09/2019 所有已确认评论

服务一流

Dear Mr. Z., Thank you very much for taking the time to complete our questionnaire. We are delighted to read how highly you valued our service. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Kind regards, Anton Zachepitskiy Front Office Manager

Great location, Nice room

Tripadvisor 评级 5.0/5

Velardy Family - 25/08/2019 经 TripAdvisor 认证的评论

Hotel is conveniently located near Arbat Street, Metro station, food outlets and supermarket. I requested for a room with a view and was guven one which i love. We were allowed to check in warly and this is mych appreciated as we were not able to sleep during our flight. Staff spike english very well. Both check in and out were smooth. Breakfast has many selection and delucious. Will recommend to relatives and friends

Dear Valued Guest! Thank you very much for choosing our property again and for taking the time to place your comment. There is no better reward for us than to know that you have thoroughly enjoyed your stay with us and that you were well taken care of by our team! We are very happy that you valued Mercure Arbat Moscow hotel so high. Your comments on the hotel staff and breakfast are indeed much appreciated by all of us. We look forward to welcoming you back to the Mercure Arbat Moscow. Kind regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Great property and location yet the restaurant can be upgraded to meet the level of the property.

Tripadvisor 评级 4.0/5

Passport236299 Business - 11/08/2019 经 TripAdvisor 认证的评论

Great property and location yet the restaurant (restaurant’s design and food selection stuck in the 90s) can be upgraded to meet the level of the property. The rest is great and the hotel can be recommended.

Dear Valued Guest! Thank you for posting your feedback regarding your recent stay at Mercure Arbat Moscow Hotel. We are happy that you enjoyed your stay with us and your experience was a positive one. We are also glad to know that you enjoyed our central location and service. At Mercure we strive to provide the highest level of service to each of our guests. So your feedback is very important for us. Constructive comments from our guests help us to improve areas where improvement must be brought. We would be very grateful if you sent more detailed comments regarding restaurant at official hotel e-mail. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

The best place to stay in Moscow

Tripadvisor 评级 5.0/5

BazBazz Couples - 05/08/2019 经 TripAdvisor 认证的评论

Spacious, nicely decorated and very comfortable rooms. Very professional staff and high quality breakfast. Located very close to the centre, about 20 minutes walk from the Kremlin. This hotel is a great value for a holiday stay in Moscow.

Dear Valued Guest! We were extremely delighted to have received your feedback on Tripadvisor.com It is so pleasant that you gave a great evaluation to the work of our staff. We are really happy you enjoyed our location and were satisfied with the room finding it comfortable and nicely decorated. Looking forward to seeing you at Mercure Arbat Moscow hotel very soon! Warmest regards and best wishes, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Moscow revisited!

Tripadvisor 评级 5.0/5

Patrick K Friends getaway - 02/08/2019 经 TripAdvisor 认证的评论

We were back on our trip to St Petersburg, so I decided to book a different hotel from my previous visit Found out that this hotel location was walking distance to many food outlets like Shake Shack, white rabbit and others ! Nice comfortable rooms !

Dear Valued Guest! We appreciate a lot your feedback regarding your recent stay with us. We are glad to know that you found the location of the hotel to be convenient and rooms clean and nice. Thank you for recommending us. We will be glad to see you back if you chose our hotel on your next visit to Moscow! Best regards, Elena Gorodinskaya Rooms Division maanager Mercure Arbat Moscow

AN AMAZING HOTEL IN AN AMAZING LOCATION

Tripadvisor 评级 5.0/5

Sigal R Family - 11/07/2019 经 TripAdvisor 认证的评论

We booked this hotel based on the many positive TripAdvisor reviews and we were not disappointed! Location is great, staff was very welcoming and accommodating! Rooms were spacious, nicely decorated and beds very comfortable. We traveled with our adult children and booked two privileged rooms which were GREAT! It was great that we had a Nespresso Machine and water, juice and soft drinks included. Price was very reasonable as well, except for the price of the breakfast buffet which was outrageous in our opinion but since there is a supermarket and other food venues very close to the hotel, this was not an issue...Will definitely recommend to others!

Dear Valued Guest! Thank you for posting an exciting review of your stay at Mercure Arbat Moscow hotel. We are delighted you enjoyed staying in our Privilege room, replete with a whole host of complimentary amenities, and were happy with our hotel fantastic location and welcoming staff. I am pleased that you highlighted the things that made your stay truly enjoyable, and for rating your experience with 5 stars! Our team is equally delighted with your generous comments our service and we all will do our best to provide you another enjoyable stay during your next visit to Moscow. Warmest regards, Elena Gorodinskaya, Rooms Division manager Mercure Arbat Moscow

service pas toujours à la hauteur (surtout au restaurant)

Tripadvisor 评级 3.0/5

Eric M Business - 07/07/2019 经 TripAdvisor 认证的评论

Procedure at the reception not very efficient (espacially at 03.30 in the night!!) it is very complicated to print any document, since the business space does not have any printer. But the worser is the service in the restaurant and the very poor service of the people and the low quality of food (the bread for example is not fresh from the day! It is amazing that nothing is really done to improve (this is not my first staying)

Dear Eric! Thank you very much for posting a feedback of your recent stay at Mercure Arbat Moscow hotel. We have noted your observations about your visit. Please accept our deepest apologies for the poor service during breakfast. I would like to assure you that your feedback has been taken into account and shared with the restaurant and reception managers. The team at Mercure Arbat Moscow will be delighted to welcome you back. Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow
客户意见评级 4.0/5

Joanna 商务住宿 - 27/06/2019 所有已确认评论

酒店挺好的,服务也挺好,但是我的屋顶是倾斜的,虽然很好,但是也有很多不方便,希望下次入住的时候,前台可以提前告知一下。谢谢

Dear Qingfeng Z., We very much appreciate your comments regarding your stay at the Mercure Arbat Moscow. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You mentioned that you didn’t like your room. Mercure Arbat Moscow hotel is located in the historical building of 19th century that is a part of Moscow architectural heritage. So all rooms are different. But if a guest doesn’t like a room we are always ready to offer another one if there is available. It’s a pity that you didn’t inform our reception about that. We do hope to see you again and soon at Mercure Arbat Moscow Hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alexandra Abdulova Front Office Manager Mercure Arbat Moscow

Amazing

Tripadvisor 评级 5.0/5

Discover21017758242 Business - 25/05/2019 经 TripAdvisor 认证的评论

This hotel offers one of the best services to its customers. My room was upgraded and the welcoming food plate is nice. Surprise on my birthday is definitely a plus! I highly recommend this hotel. Just perfect.

Dear Valued Guest! Thank you very much for your warm words about your stay with us. We are delighted to read how highly you valued the service. Positive feedbacks from our guests is the greatest reward for us. We are so happy to hear that you enjoyed our small present on your Birthday! Indeed your recommendations of our hotel are highly appreciated by all of us. Thank you! Our team will be glad to welcome you back at Mercure Arbat Moscow on your next stay in Moscow! Warmest regards, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

感受到不太友好的待遇

客户意见评级 3.0/5

Mei 情侣住宿 - 13/05/2019 所有已确认评论

我们提前了接近二个月订了两间房,入住后发现第一间房就在电梯旁边(我之前预设喜爱要远离电梯的)第二间房没窗户,我和前台打电话说不太满意,居然回答说我订的房价便宜,我当时在官网订的房价比携程等平台还贵的好吗?入住没有送欢迎饮料,虽然我们基本上都不喝酒的,早餐1500卢布一个人,也选择不多,基本上没热的食物。

Dear M. Mei, Thank you for your choosing Mercure Arbat Hotel and for taking the time to complete our questionnaire regarding your stay at our hotel. I would like to bring my deepest apologies that the service performed by our team did not meet your expectations and we failed to provide you with a comfortable stay with us. Regarding your room, kindly let me inform you that Mercure Arbat Moscow hotel is located in a historical building of 19th century that is a part of Moscow architectural heritage. This is why size and layout of our rooms vary a lot. We have added all your preferences about room in our system, so next time, we will do our best to provide you the room, which can meet all your expectations. I would like to assure you that we have provided an additional training for our team to avoid such miscommunication in future. Thank you for your remarks about breakfast. It is so sad that we could not know that while you were staying with us, so we could understand better where the improvement must be brought. At our buffet breakfast we offer a variety of hot and cold dishes, porridge, omelets, scramble and fried eggs, sausages and bacon, hash brown, roasted tomatoes, beans, sliced cold cuts, smoked white fish and salmon, selection of cheese, fresh bread and pastries, cornflakes, muesli and nuts, yogurts and other milk products, fresh fruits and vegetables, variety of juices, mineral water, your favorite type of coffee – Americano, Espresso, Latte or Cappuccino, selection of tea, hot chocolate drink and sparkling wine. There is also continental breakfast in the room or you can choose breakfast a-la-carte menu available at our bar till noon. We highly appreciate your loyalty to Accor and according to Le Club Accor Program Policy points for your Pacific Ocean region card were properly credited for your stay, though all other benefits are valid with your card only in that region. M. Mei please accept additional 2000 bonus points to your loyalty card as a gesture of good will from our side. At Mercure, we strive to provide a superior service for every guest; therefore we have taken your feedback into consideration to work better on relations with our guests. Please next time when you decide to book our hotel contact me directly and your stay will be under my personal control. We sincerely believe that we will have a chance to welcome you back at Mercure Arbat Moscow Hotel. Best regards, Irina Nacharova General Manager Mercure Arbat Moscow

Top stay at Mercure

Tripadvisor 评级 5.0/5

Alexandre K Couples - 10/05/2019 经 TripAdvisor 认证的评论

I was on personal trip with my girlfriend to celebrate our anniversary in Moscow The hotel was so convienient and offer us a special surprise for this event! We were so surprised and happy I really recommand this hotel for all the hospitality provided during our stay!

Dear Valued Guests! Thank you for posting a positive review of your stay at Mercure Arbat Moscow hotel. First may we wish you both a very Happy Anniversary, and thank you for choosing to celebrate with us. We are very pleased you appreciated a surprise from the hotel. The team at Mercure Arat Moscow all looks forward to welcoming you back for many more celebratory stays to come. Sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

Perfect location

Tripadvisor 评级 5.0/5

Adventure29320898819 Solo travel - 07/05/2019 经 TripAdvisor 认证的评论

Mercure Arbat was very nice hotel. My bed was simply amazing, the whole stay was perfect. Arbat street and Smolenskaya metro is literally less than 100 metres away which is why i chose this location. My advise to anyone looking to stay here, always book well in advance to get best price deal. My itinerary was fly into Moscow for 3 days, Sapsan train to St Petersburg for one week, then fast train back to Moscow for one more week. I pre booked Mercure Arbat months ahead and i think i paid $100 per night. Unfortunately, i only looked to book my final week back in Moscow at the Mercure again when i was up in St Petersburg - and the price went up to $220 per night. So i ended up staying at a hostel for $70 a night, shared bathroom / kitchen, disgusting room, and 600 metres away from Smolenskaya / Arbat St.

Dear Valued Guest! Let us thank you for taking your time and posting such a positive review regarding your recent stay at Mercure Arbat Moscow hotel! We are really glad, that everything about the hotel anticipated your expectations! We will be happy to welcome you back at our hotel again! Cordially, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

My base in Moscow is Mercure Arbat

Tripadvisor 评级 5.0/5

donatocardarelli Business - 03/04/2019 经 TripAdvisor 认证的评论

I often go to Moscow and after being in other hotels I choice Mercure Arbat, as my base line. Courtesy, excellent rooms , good service , close to downtown, are some of outstanding points. it is not a big hotel but I really suggest it for business trip as for an holiday trip

Dear Mr. Cardarelli! Thank you for sharing your feedback about your recent stay at Mercure Arbat Moscow hotel. We are very grateful for your loyalty to our hotel and always very happy to see you with us. It’s a great compliment for us to hear that you were completely satisfied with the hotel location, your room and service we provide. Inspired with your positive comments, we assure you that we will continue to deliver great service at all times. We will be happy to welcome you back to the Mercure Arbat Moscow Hotel during you next visit to Moscow. Yours sincerely, Elena Gorodinskaya Rooms Division manager Mercure Arbat Moscow

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