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诺富特莫斯科城市酒店 4 星

客户意见评级 4.5/5 8,862 评论

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诺富特莫斯科城市酒店
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酒店其他优惠

  • 提供免费无线网络、报纸和莫斯科地图。距离展览中心 5 分钟路程。

  • 一分钟即可到达 Afimall 购物中心,在各色商店、咖啡馆和电影院中放松身心

  • 2 分钟即可到达欧洲最高的观景台,享用不限量的美味冰淇淋,

  • 酒店附近有 3 个地铁站

  • 距离克里姆林宫仅 15 分钟车程

酒店及周边服务

从 15h00 办理登记入住手续

从 12h00 办理退房手续

付费服务

服务和实用信息
  • 网上办理入住手续
  • WIFI/互联网连接
  • 泊车
  • 残疾人士的便利设施
  • 可携带宠物付费服务
  • 全禁烟宾馆
  • 使用空调
  • 伏努科沃机场付费服务
  • 酒店使用的语言
  • 接待处全天候开放
  • 提前入住/延迟退房付费服务
  • 洗衣房
  • 行李员
餐饮
  • 早餐付费服务
  • 1 餐厅
  • 1 酒吧
  • 客房服务
休闲和活动
  • 健美中心
  • 护理
商务服务
  • 13 会议室
  • 会议酒店
  • Web Corner on a Mac
  • 商务中心
  • 提供复印/打印服务

酒店位置

诺富特莫斯科城市酒店

Presnenskaya Naberezhnaya, 2
Presnenskaya Naberezhnaya
123317 莫斯科
俄罗斯

电话: +74956648989

传真: (+7)495/6648990

从 15h00 办理登记入住手续

从 12h00 办理退房手续

  • MOSCOW METRO :  KALININSKAYA DELOVOY TSENTR

  • 乘飞机

    SHEREMETYEVO 达到 34.5公里 / 21.44 英里

  • 乘飞机

    伏努科沃机场 达到 30公里 / 18.64 英里 - 班车服务 付费

  • 乘火车

    KIEVSKY STATION 达到 4.9公里 / 3.04 英里

GPS :55.748069, 37.53685

我们的客房

我们宽敞现代的客房拥有一切必要设施,是商务旅行或休闲度假的完美场所。 酒店提供免费无线网络,让您尽享便利。

高级房,配备 1 张大床

无障碍房间
  • 最多人数: 3
  • 面积: 从 25 / 269 sq ft
  • 景色: 位于城市边, 拥有庭院 *

视情况而定

  • 客房内的无线网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电
  • 办公桌(...)

高级房,配备 2 张单人床

无障碍房间
  • 最多人数: 2
  • 面积: 从 25 / 269 sq ft
  • 景色: 拥有庭院, 位于城市边 *

视情况而定

  • 客房内的无线网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电
  • 办公桌(...)

豪华房,配备双人床

  • 最多人数: 3
  • 面积: 从 25 / 269 sq ft
  • 景色: 位于城市边 *

视情况而定

行政房,配备特大床

无障碍房间
  • 最多人数: 4
  • 面积: 从 34 / 366 sq ft
  • 景色: 拥有庭院, 位于城市边 *

视情况而定

  • 客房内的无线网络
  • 免费客房内矿泉水
  • 咖啡/茶器具
  • 卫星/有线彩电
  • 办公桌(...)
客房

酒店餐厅和酒吧

MC TRADERS

美食类型: 国际

现代的 MC Traders 餐厅,供应主厨烹制的国际佳肴(法国、俄罗斯、意大利和美国美食)。餐厅设有包房 - 是举办各类活动的绝佳场所。

菜单 (PDF)

午餐

12:00 - 15:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

17:00 - 23:00

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

MC TRADERS BAR

非合约照片

酒店大堂设有 MC Traders 酒廊吧,是休闲放松的理想之选。这里提供各式饮料和小吃,可以满足各种口味要求。

菜单 (PDF)

午餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

晚餐

  • 周一
  • 周二
  • 周三
  • 周四
  • 周五
  • 周六
  • 周日

您的会议和活动

我们的会议室

  • 会议室数量:13

  • 最大面积:975 平方米

  • 最大容量:450 个人

  • 最大宴会容量:250 个人

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诺富特莫斯科城市酒店 的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级 4.5/5

8,862 评论

tripadvisor

TripAdvisor 评级 4.5/5

1,705 评论

2020 TripAdvisor 卓越认证
卓越奖 2020

Too hot in the rooms

Tripadvisor 评级 3.0/5

philippw0lff Business - 03/02/2020 经 TripAdvisor 认证的评论

I have been in thi shotel so many times. It is just comfortable for us to stay there, as it is in walking distance to the Expo Center. The rooms are since years over heated, but this is a standard problem in Russia. As they have enough gas, the rooms will be heated as much as tehy can. The other topic is that the bedding and the bed linnen are synthetic. This is not nice at all. I decided to sleep without it. This is a reason to change the hotel next year.

Dear Guest, Thank you for such a detailed feedback. I am sorry that your experience did not meet your expectations about service in our hotel; please allow me to express my sincerest apologies. The thermostat of the air temperature in the room can be set under individual parameters. We are always happy to adjust the air temperature according to your wishes. Also we don’t use synthetic bedding in our hotel we use only cotton bedding. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arina Simonyan Guest relations specialist

Stay in Moscow

Tripadvisor 评级 4.0/5

Rajesh S Couples - 15/12/2019 经 TripAdvisor 认证的评论

Very centrally located hotel. Has a metro station very close. The room was clean and food was good, though a bit expensive. The check in process was seamless and simple as they offer online checkin. My room was ready and did not have to wait after a long a flight. Use the online checkin facility.

Dear Rajesh, Thank you for taking the time to share your feedback. We are glad that you appreciated our staff and location of our hotel. We are also happy that you have appreciated our online check in service. We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City & hope to welcome you back to our hotel very soon! Sincerely, Artem Kholomeev Guest relations specialist

Business hotel in a business district

Tripadvisor 评级 4.0/5

Sergei B Business - 11/12/2019 经 TripAdvisor 认证的评论

The hotel is perfect for business travelers.  Located in Moscow City, close to the main transport hubs of Moscow, in the city center. The offices of the main large companies are here, and therefore the guest of this hotel is probably a businessman.Nice rooms with everything you need, including an iron and ironing board. There’s  a large breakfast selection for every taste.  Friendly staff.The disadvantages include air conditioning in the rooms and the high price.  The windows are dull - nothing can be opened - and the system settings are such that the air is constantly dry, it was very difficult to sleep.  The price for a room more than 200 euros per night is high for such a hotel.  Bed linen could also be less synthetic - sometimes I experience static electricity on myself ... unpleasant.

Dear Sergei, Thank you for taking the time to share your feedback. We are glad that you appreciated our staff, breakfast variety and location of our hotel. My sincere apologies for not meeting all of your expectations. I will take notice of your comment regarding air conditioning and forward it to our technical department. We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City & hope to welcome you back to our hotel very soon! Sincerely, Artem Kholomeev Guest relations specialist

櫃檯人員很難溝通

客户意见评级 1.5/5

Lyuda Y. 商务住宿 - 16/11/2019 所有已确认评论

原本訂房11/10-13後來需要多加ㄧ晚,12號早上知會櫃檯結果櫃檯完全誤解導致13號延誤我出門開會的時間。

Dear Meng-Ju Y., Thank you for taking the time to tell us about your experience at the Novotel Moscow City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Artem Kholomeev Guest relation specialist

Great stay for business

Tripadvisor 评级 5.0/5

cornel_crisan Business - 21/10/2019 经 TripAdvisor 认证的评论

Peacefully, close to our meetings, easy to access. Great breakfast and service Fast checkin Upgraded to suite Tried the restaurants twice, was fast service and food was delicious. WiFi quality was excellent for my meetings. 30 minutes in the morning to get to airport Sheremetyevo

Dear Guest, Thank you for taking the time to share your feedback. It is such a pleasure to know that you enjoyed your stay with us! We hope your next visit will be as pleasant as the previous one. Sincerely, Arina Simonyan Guest relations specialist

比较方便

客户意见评级 3.5/5

Johnny 商务住宿 - 17/09/2019 所有已确认评论

整体上比较方便,酒店房间环境稍显不足

Dear Mr. F., Sorry I can not respond in your language.Thank you for your feedback. We appreciate your comments regarding your stay at the NOVOTEL Moscow City. We hope to welcome you back to our hotel very soon! Sincerely, Maria Gogleva Guest relations specialist

Hotel review business trip

Tripadvisor 评级 5.0/5

668sandy Business - 02/09/2019 经 TripAdvisor 认证的评论

Location near to exhibition hall, shopping Staff is friendly Hotel atmosphere is excellent Fast Check in and out Only the Breakfast is boring, 7 days continuously eating the same nothing new Room is clean and tidy

Dear Sandy! Thank you very much for your stay. It is a great pleasure for us to know that you enjoyed your stay at our hotel. We are glad to hear, that you liked the location, our friendly staff and hotel atmosphere. Breakfast at the restaurant is very healthy, tasty and nutritious. We will be happy to see you among our hotel guests again. You are always welcome.

簡單,方便

客户意见评级 3.5/5

C. T. 商务住宿 - 28/08/2019 所有已确认评论

無門的內鎖,感覺很不安全 前一年2018,半夜1-2點有酒店服務員佯裝送水開門進房間,非常不可思義

Dear Tung-Jung C., Thank you very much for your stay. We appreciate the time you spent for answering the questions and sharing your experience about our hotel. Sorry, we do not have Chinese speaking colleagues in our department, so we could not understand your comment clearly. You mentioned something about security. You can feel absolutely safe at our hotel. We have video monitoring system, security and police coming 3-5 minutes after our telephone call. Strangers can not use hotel elevators, because they do not have key cards. Elevators go up only after scanning a guest room key card. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Anton Mirkin Guest relations specialist

Good enough, but the service needs to be improved

Tripadvisor 评级 3.0/5

senya211190 Family - 18/08/2019 经 TripAdvisor 认证的评论

Good and wide rooms, varied breakfast, fair price vs. quality rate but there are things that need to be improved: young personell with lack of supervision, dirty dishes are left by the doors and cleaned by room service only in the morning, no big attention to details and hosts requirements (we requested a baby crib and did not get it till midnight, we also had an early check-out and requested an early breakfast to restraunt personell.... as a result it was not communicated to the reception and we had to wait for the breakfast to be prepared so almost missed our train). Great location (Metro station right in the shopping mall downstairs), but not a hotel for families with children (no microwave oven in the room neither in the dining area, baby seat was offered to us at the end of the location period, no bathroom neither baby baths offered - only shower).

Dear Senya! Thank you very much for your stay! It is a pleasure for us to know that you enjoyed the room & restaurant. You are right, our hotel is more popular among business people because of the location (Downtown area with a lot of offices, Exhibition center and World Trade center neighborhood). But we also pay special attention to our young guests. We have children area for games in the lobby. Please accept our apologies for the inconvenience you had during your stay. We are constantly doing our best to improve our service. We arrange trainings for our staff. We invite you to come to our hotel, if you will happen to be in Moscow again. We hope that we will be able to change your opinion about our hotel and you will enjoy your next stay very much!

9 nights for business reason

Tripadvisor 评级 4.0/5

Dietrich E Business - 29/07/2019 经 TripAdvisor 认证的评论

The Hotel is located well with Metro (underground) station on opposite side of the street, and approximately an 30 minute walk to the beginning of Moscow city center. Good: open air view point 354 heights nearby, good restaurants nearby with many kind of different food, hotel room was very clean with good size, the bed comfortable. Weak points are that no window was able to open and depending on the room location the business people at office inside the building can watch into your room if you don't close the curtain. Additionally the check out was a bit chaotic with wrongly charged costs and has to be corrected afterwards. This should not happened at this kind of hotel. Beside this all stuff was very kind and service orientated.

Dear Dietrich! Thank you very much for your stay. We also appreciate your feedback. It is a pleasure that you enjoyed the room and hotel staff. Windows are locked in most hotels in Moscow. People from the offices will not see you in your room. We checked this by visiting these offices. Please accept our apologies regarding wrong charges. We are sure it will be settled in the nearest future. We will be glad to see you among our guests again! You are always welcome at our hotel.

具有亲和力

客户意见评级 4.0/5

Lee 商务住宿 - 27/06/2019 所有已确认评论

干净整洁 服务具有亲和力 行动快速

Dear Mr. Lee, We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anton Mirkin Guest relations specialist

愉快的体验

客户意见评级 4.5/5

Sontorini 商务住宿 - 29/04/2019 所有已确认评论

酒店位置便利,四周步行2分钟内到达商场、餐厅、超市、地铁站。酒店干净整洁,房间宽敞,服务体贴,唯一的不足是酒店的洗澡水没法自己调温,所以洗澡冷热看运气。早餐丰盛,环境优雅。作为雅高会员,赠送的酒吧饮料非常赞,借机品尝了俄罗斯伏特加。出差住了5天,非常满意。

Dear Jing Jing H., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, С наилучшими пожеланиями, Анна Бакуменко Менеджер по стандартам и качеству

Average

Tripadvisor 评级 3.0/5

andrew777barb Business - 20/04/2019 经 TripAdvisor 认证的评论

The stay was not amazing. The personnel was not friendly and ready to assist. When I need to was my shirt it took to me the considerable efforts to push the personnel to do it. The concierge mislead me with the price of taxi - this brought to me to pay triple price. Disappointed. So watch hot to be deceived

Dear Guest, Thank you for your review. We very much appreciate your comments regarding your stay at the NOVOTEL Moscow City. We are sorry that your experience did not meet your expectations about service in our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria Gogleva Guest relations specialist

Great Hotel Great Location

Tripadvisor 评级 5.0/5

Brian (Rick) C Couples - 19/03/2019 经 TripAdvisor 认证的评论

We had a 9 day stay. The hotel is very well located and clean, the food and the restaurant are very good with plenty of cusine choices. The staff are friendly and plenty of shopping close by. Highly recommend

Dear guest, We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is such a pleasure to know that you enjoyed your stay with us! Thank you again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest Relations Specialist

satisfied

Tripadvisor 评级 5.0/5

Roam51317552200 Business - 02/12/2018 经 TripAdvisor 认证的评论

the only minus is slow room service and non-steam iron.Location, breakfast, fresh and tidy rooms, panoramic city view - everything was good.Till now one of the best hotel in Moscow I have ever stayed

Dear guest! We very much appreciate your comments regarding your stay at the Novotel Moscow City. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest Relations Specialist

太乱了

客户意见评级 0.5/5

Z. 商务住宿 - 27/11/2018 所有已确认评论

11.14号退的房,去了三趟,现在都没把帐单算清,这个应该是酒店的基本能力吧

Dear Mrs Jianyong Z.: My collegues from the Front Office are in contact with you. We hope the issue would be solved till the end of the week. We appologise for the inconvenience. Looking forward to welcoming you back to our hotel very soon! Sincerely, Anastasia Comur Guest relations specialist

舒適乾淨, 交通方便

客户意见评级 4.5/5

Nicholay K. 商务住宿 - 13/11/2018 所有已确认评论

清潔效率高, 服務人員英文流利服務親切. 只是在房間內還有一個不知道有什麼功用的門, 讓人睡覺的時候不太安心害怕有外人從此門闖入.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest relations specialist

感觉不错

客户意见评级 4.5/5

老. 情侣住宿 - 01/11/2018 所有已确认评论

办理入住的前台小哥认真负责,积极协助我们不懂俄语英语的老年人(66岁)。房间每天打扫卫生干净整洁。歺厅服务人员也耐心帮助我们点到可口饭菜。

Dear Mr. X., We very much appreciate your comments regarding your stay at the Novotel Moscow City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreev Anton Guest relations specialist

方便、舒适、贴心

客户意见评级 4.0/5

匿名 商务住宿 - 17/10/2018 所有已确认评论

提供水壶、干净的饮用水和拖鞋很赞,早餐丰盛,如果能再增加一些亚洲食品就更好了~

Dear Mr. Zhang, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Anastasia Comur Guest relations specialist

Great hotel

Tripadvisor 评级 5.0/5

Binyamin_K_I Family - 13/08/2018 经 TripAdvisor 认证的评论

Great hotel in Moscow for families with kids. Restaurant and shopping is nearby. Metro stations found in 2 minutes of walking. Comfortable beds. Orthopedic pillows are available in hotel. First day we had problems with hot water, but it was fixed.Great location . Recommended

Dear Binyamin, Thank you for your feedback. We are glad that you really appreciated the location of our hotel and quality of our rooms. We hope to see you back soon! Sincerely, Yury Savenkov Quality Ambassador

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