客户意见评级 4.5/5 6,146 评论
从 14h00 办理登记入住手续
从 12h00 办理退房手续
标准房，配备 1 张双人床
特级房，配备 1 张大床
来自 100% 认证入住过我们酒店客人的评论发现更多
worse ibis ever
karankorn_kh Family - 06/01/2020 经 TripAdvisor 认证的评论
i didn't spect much from ibis. as a platinum member, i knew what i should get from which accor hotel brands. but this ibis Moscow Kievskaya gave mw the worse ibis experience ever, starting from the reservation process throughout the whole stay. the only good point is the location. the hotel is next to metro station where it connects to 3 metro lines and just crossing the street from a shopping mall.
micukatalin Business - 28/10/2019 经 TripAdvisor 认证的评论
The staff was very rude and not flexible. I frequently stay at IBIS so i was hoping in Moscow i will have the same experience like in other parts. They probably had a issue with the POS or with my card from my banks. I was ask to pay at check-in and i try to use my credit card ( the same that i used for booking on the Accor website) and they claimed it didn't work although the Amount was blocked in my account. They refused to give me the room although i showed them on my online Bank app that they reserved the money in my account and i told them i need to check with my bank till check out to see what happened. Still they didn't want to give me the room so i tried to used a credit card from another bank and it was still not working. Then i used the same card on an ATM and pay in cash . It was really a bad experience and very bad behavior from the reception staff. I lost 1 hour from a business meeting because of this situation and i still have around 300 euro blocked in my account that i need to clarify with the bank. This refusal to give me the room without prepayment or a approved credit card is something that i don't understand. Why i am a member if the Accor Hotel if i have no benefits? I was expecting more professionalism in every country from Accor Group.
匿名 单人住宿 - 03/09/2019 所有已确认评论
整體環境很好, 很清潔舒適 雖則不附送牙膏牙刷, 但可到附近或到前枱購買. 職員態度親切友善, 但餐廳職員於早餐自助餐時段, 只要看見桌子沒有人坐, 就把桌上還沒有吃的食物收掉, 其實客人只是再出去拿餐具或再拿食物 每天都有水附令人滿意, 唯如果房間內有熱水壼可燒水就更好
Perfect location, great hospitality, tight security.
StevenT3197 Family - 02/06/2019 经 TripAdvisor 认证的评论
The great value hotel is steps away from Kivesky Railway Station (35 mins from direct from VKO airport on the aeroexpress train) and Kievskaya metro station (line 3,4 and 5) direct to Kremlin, Red Square, Izmailovsky Souvenir market, Old Arbat Street and Komsomolskaya metro station which is next to Leningradsky Railway station (need to walk up a flight of over 20 steps) to take the high speed Sapsan train to St Petersburg. Across the street is the big and modern Evropeisky Shopping Centre. The hotel provides free visa support and all the staff are .very welcoming and helpful. Our room was clean and sound-proofed and has everything we needed except coffee making facilities. Bottled water was provided daily and best of all the air condition was running even though the outside temperature was below 20 degree C. Security was tight and we felt very safe. Each time we stepped into the hotel lobby, we had to walk through the metal detector and our backpacks would be checked. We have to use our room key card to take the elevator to our floor. The basic buffet breakfast was adequate
Robin 商务住宿 - 20/02/2019 所有已确认评论
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