Dear Mr. Yves M. M. M., Thank you very much for choosing to stay with us and for taking the time to share such a wonderful and heartfelt review. We are truly delighted to hear that you enjoyed your beautiful room and experienced exceptional service during your stay. It is especially heartwarming to know that our Heartist team made you feel comfortable, cared for, and well looked after by anticipating your needs. Your kind words about the attention to detail and the care taken in keeping your room comfortable are incredibly meaningful to us. We are very happy to see your positive review, as feedback like yours can help other guests feel confident when choosing Novotel Phuket Kamala Beach. More importantly, it reassures our team that our commitment to thoughtful service and paying attention to every detail is truly appreciated. Thank you once again for your trust and generous compliments. We sincerely hope to have the pleasure of welcoming you back again soon and creating another exceptional experience for you. 🤩 Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Francois G. M., Thank you for taking the time to share your experience with us. We are genuinely sorry to read your review, and we would like to sincerely apologize for the disappointment, discomfort, and frustration you and your family experienced during your stay. We can fully understand how upsetting this situation must have been. You had carefully planned your family trip, booked two separate rooms so that the parents and children could have their own space, and naturally expected to arrive at a clean, comfortable, and properly prepared hotel. Instead, you encountered a mouldy smell and a damp floor, and, even more concerning, you felt that when you brought this to our team’s attention, your concerns were not properly addressed. We truly understand why this would have left you feeling frustrated and let down. Having to share one room when you had specifically reserved two rooms must have been particularly uncomfortable and inconvenient for your family. We sincerely regret that, at a time when you needed our team to listen, understand, and find a suitable solution for you, we did not make you feel adequately supported. You should never have had to feel that your concerns were being overlooked, especially when travelling with your children. Please accept our heartfelt apologies for the condition of the room and, equally importantly, for the way your concerns were handled. Regardless of the circumstances, we believe that every guest deserves to feel heard, cared for, and reassured when raising an issue. In your case, we clearly did not deliver the level of attention and assistance that you deserved. We take your comments regarding the mould smell and dampness particularly seriously, as the condition and comfort of our guests’ rooms are matters we cannot take lightly. Your feedback has been shared with the relevant teams for further investigation and appropriate corrective action. We will also review how your request was handled by our team, as we want to ensure that situations like this are addressed with greater urgency, empathy, and ownership in the future. Mr. M., we are truly sorry that your family’s stay became an experience you were eager to leave behind. We understand that an apology cannot undo the frustration you experienced, nor can it change the disappointment you felt at the time. Nevertheless, we sincerely want you to know that your experience has been heard, understood, and taken seriously. Thank you for bringing these matters to our attention. We respect your decision and your feelings, and we sincerely hope that, should you ever give us another opportunity in the future, we can regain your trust and provide your family with the comfortable, caring, and respectful experience you originally expected from Novotel Phuket Kamala Beach. Warmest regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Zohir M., Thank you very much for choosing to stay with us and for taking the time to share such detailed and valuable feedback following your stay. We are delighted to know that you enjoyed our beautiful beachfront location, complete breakfast, and the warm and friendly service provided by our Heartists. We are especially pleased that our restaurant team made a positive impression on you, and we will certainly share your kind recognition with the team. We are also grateful for your appreciation of our sustainability initiatives and our efforts to reduce unnecessary waste. At the same time, please accept our sincere apologies regarding the housekeeping service during your 12-night stay. We fully understand your disappointment, particularly regarding the condition of the room and the fact that your bed linen was not changed during your stay. This does not reflect the level of cleanliness and attention to detail that we aim to provide. Your comments have been taken seriously and will be shared with our Housekeeping team for immediate review and follow-up. We truly appreciate your honesty, as feedback such as yours helps us identify areas where we need to improve while maintaining the standards our guests deserve. It was a pleasure to welcome you to Novotel Phuket Kamala Beach, and we sincerely hope to have the opportunity to welcome you back and provide you with a more seamless and comfortable experience next time. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Marie C. Y. B., Thank you very much for choosing Novotel Phuket Kamala Beach and for taking the time to share your lovely feedback with us. We are truly delighted to know that you enjoyed our beautiful beach and peaceful surroundings. It is especially heartwarming to hear that you appreciated the cleanliness of the resort and the kindness and attentive care provided by our Heartist team. Your kind words are a wonderful encouragement to our entire team and reinforce our commitment to providing a relaxing, comfortable, and memorable experience for every guest. We sincerely hope to have the pleasure of welcoming you back to Novotel Phuket Kamala Beach for another peaceful and enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Ludovic R. N. T., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your wonderful feedback. We are truly delighted to know that you enjoyed our peaceful beachfront location, the breathtaking views, and the comfort and cleanliness of your room. It is especially rewarding to hear that our Heartists made such a positive impression on your stay. We are particularly grateful for your kind recognition of our restaurant team. Your thoughtful compliments regarding their kindness and efficiency will certainly be shared with them, as they will be delighted to know that their dedication contributed to making your stay a memorable one. Thank you once again for your generous feedback and for placing your trust in us. It was our absolute pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another relaxing and unforgettable stay in the near future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Jerome P. M. L. N., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your thoughtful feedback with us. We are truly delighted to know that you enjoyed our exceptional beachfront setting, the well-maintained beach, and, most importantly, the warm and attentive hospitality provided by our team. Your kind words are sincerely appreciated and will be shared with all of our Heartists as great encouragement. At the same time, we sincerely apologize that certain aspects of your stay did not fully meet your expectations. We truly appreciate your comments regarding the smoking areas. Please rest assured that we will review their locations and facilities carefully as we continuously seek ways to improve our guests' comfort and convenience. We also thank you for sharing your observations regarding our dining offerings. We understand that dining preferences vary among our guests, and your feedback is valuable to us. Please be assured that we will share your comments with our culinary team for thoughtful consideration as we continue to enhance the variety of our menu while striving to accommodate the diverse preferences of our international guests. Thank you once again for your valuable feedback and for giving us the opportunity to improve. We sincerely hope to welcome you back to Novotel Phuket Kamala Beach and provide you with an even more enjoyable experience in the future. Warmest regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Ludovic B., Thank you very much for choosing to stay at Novotel Phuket Kamala Beach and for taking the time to share your feedback with us. We are pleased to know that you appreciated our beachfront location and the infinity pool overlooking the sea. It is always rewarding to learn that these highlights contributed positively to your stay. At the same time, we sincerely apologize that some aspects of your experience did not fully meet your expectations. We appreciate your comments regarding the bathroom lighting and understand how this could have affected your comfort. Please rest assured that your feedback has been shared with our Engineering team for review. We also value your suggestion that there is always room for improvement, and we remain committed to enhancing both our facilities and services to provide a more comfortable experience for all our guests. Thank you once again for your constructive feedback and for giving us the opportunity to improve. We sincerely hope to have the pleasure of welcoming you back to Novotel Phuket Kamala Beach and providing you with an even better stay in the future. Warmest regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Joel M. S., Thank you very much for choosing Novotel Phuket Kamala Beach and for taking the time to share your kind feedback. We are delighted to know that you enjoyed our convenient location and that our Heartist team made your stay a pleasant one. Your generous compliments about our restaurant service are truly appreciated, and we are especially grateful for your recognition of Top. We will be delighted to share your kind words with him, as we know they will serve as great encouragement to continue delivering attentive and professional service. Thank you once again for your valuable feedback. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another enjoyable stay in the near future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Jean C. S., Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are delighted to know that you enjoyed our beachfront location and received a warm welcome from our team upon arrival. Creating a welcoming and comfortable experience for our guests is one of our top priorities, and we are pleased that this contributed positively to your stay. At the same time, we remain committed to continuously improving our services and facilities to ensure an even better experience for all our guests. Your feedback is greatly appreciated and helps us in our ongoing efforts to enhance guest satisfaction. Thank you once again for your kind comments. We sincerely look forward to welcoming you back to Novotel Phuket Kamala for another enjoyable stay in the future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Karine C., Thank you very much for your wonderful review and for choosing to stay with us at Novotel Phuket Kamala. We are truly delighted to hear that you enjoyed the comfort of your room, our restaurant cuisine, and especially the swimming pool overlooking the ocean. Your kind words mean a great deal to our team, and it is always rewarding to know that our guests had a relaxing and enjoyable experience with us. Your compliments will certainly be shared with our culinary and service teams, as they continuously strive to create memorable moments for every guest. Thank you once again for your lovely feedback and support. It was a great pleasure to have you with us, and we sincerely look forward to welcoming you back again for another memorable beachfront stay in the near future. Warm regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Ms. Samera M., On behalf of the management and the entire team at Novotel Phuket Kamala Beach, I would like to extend our sincere gratitude for choosing to stay with us and for taking the time to share your honest feedback. We are glad to learn that you found your overall stay to be satisfactory. However, please accept my sincere apologies for the aspects of your accommodation that fell short of your expectations, specifically regarding the dim lighting and the aging condition of the guest rooms. We completely understand and sympathize with your perspective; a bright, fresh, and modern living space is essential to fully enjoying a relaxing beachfront holiday, and we regret that your room felt a bit too dark and dated. Please rest assured that we take your observations very seriously. Maintaining a high standard of comfort is our utmost priority, and your feedback regarding room brightness and refreshment is incredibly timely. We are actively working with our property development and maintenance teams to plan localized room enhancements and evaluate our lighting fixtures to ensure a more vibrant and welcoming ambiance for our guests. Thank you once again for helping us understand where we can improve. It would be a distinct privilege to welcome you back to our shores in the near future to showcase our ongoing enhancements and provide you with a beautifully refreshed experience. Please feel free to reach out to me directly prior to your next visit so that I may personally look after your room selection. With warm regards and deepest appreciation, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. Christophe R., Thank you very much for choosing to stay with us and for taking the time to share your kind and thoughtful feedback. We are delighted to hear that you enjoyed your villa with the jacuzzi, the tranquility, and the direct access to the beach. It is also wonderful to know that you appreciated our infinity pool, attentive service, and breakfast. Your generous comments are truly encouraging for our team and will be shared with them. We also sincerely note your suggestion regarding refreshing certain areas of the hotel, and please be assured that your feedback will be taken into consideration as we continue to enhance our facilities and guest experience. It would be our pleasure to welcome you back to Novotel Phuket Kamala in the near future for another memorable stay. Yours sincerely, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Mr. Lionel A., Warmest greetings from Novotel Phuket Kamala Beach. Thank you very much for choosing to stay with us and for taking the time to share your wonderful feedback. We are delighted to learn that you had an excellent stay with your partner and that you appreciated the cleanliness, location, and the ease and speed of our services. Your kind words are very encouraging for our team, as we continuously strive to provide our guests with a comfortable and memorable experience. We sincerely look forward to welcoming you back to Novotel Phuket Kamala Beach for another enjoyable stay in the future. Kind regards, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala Beach

Dear Isabelle, Warm greetings from Novotel Phuket Kamala Beach. First and foremost, we would like to sincerely thank you for choosing to stay with us and for taking the time to share such detailed feedback regarding your recent stay. We truly value your loyalty to the ACCOR group, and it is very important to us that every guest enjoys a seamless and comfortable experience. We would like to extend our heartfelt apologies for the inconvenience you experienced with your reservation. Kindly allow us to clarify that ACCOR membership benefits, including member rates and points, are applicable only when the member personally occupies the room. This policy ensures consistency across all ACCOR properties. We fully understand that this may have differed from your previous experiences at other ACCOR hotels, and we are truly sorry if this caused any misunderstanding or disappointment. We also sincerely apologize for the limitations you encountered in the rooftop villa, including the availability of lounge chairs, pool towels, and toiletries. Your thoughtful observations are extremely valuable, and we will carefully review them with our team to enhance the comfort and convenience of our rooftop villas for all our guests in the future. At the same time, we are grateful that you found other aspects of your stay in line with ACCOR standards. Your feedback will help us continue to improve our service, and we sincerely hope to have the pleasure of welcoming you and your family back to Novotel Phuket Kamala Beach, where we will strive to provide an even more seamless and enjoyable experience. With our warmest regards and sincere appreciation, Krittayoch Ao-lueknuea (Oakwood) Front Office Manager Novotel Phuket Kamala

Dear Ms. Delphine H., Thank you very much for staying with us and for sharing such a wonderful and detailed review. We are truly delighted to hear that you found your room comfortable, enjoyed the quality of our bedding, and appreciated the variety and excellence of our meals, especially the breakfast. Your kind words about our friendly team mean a great deal to us. Knowing that your stay was excellent and that everything met your expectations is truly rewarding for all of us. We are also very grateful for your positive feedback regarding our sustainable development initiatives. Your acknowledgment of the information and efforts displayed around the resort encourages us to continue improving and acting responsibly for our environment and community. Thank you sincerely for recommending our hotel. We would be honored to welcome you back again for another impeccable and memorable stay. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. S., Thank you very much for choosing to stay with us and for sharing such a wonderful review. We are truly delighted to know that you had a great stay and enjoyed our location, comfortable room, restaurant, and the infinity pool with its beautiful ocean view. It’s also a real pleasure to hear your kind words about Mr. Top, our restaurant manager — your compliment will surely make him and the entire team very proud. We sincerely appreciate your recommendation and hope to have the pleasure of welcoming you back to Novotel Phuket Kamala Beach in the near future for another memorable experience. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach

Dear Mr. C., Thank you very much for choosing Novotel Phuket Kamala and for taking the time to share your kind feedback. We are delighted to know that you enjoyed our convenient location and the beautiful view from your room. It was truly our pleasure to have you with us, and we sincerely hope to welcome you back for another memorable stay in the near future. Warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Mr. Salah-Edine S., Thank you very much for choosing to stay with us and for sharing your wonderful feedback. We are delighted to hear that you enjoyed our location, cleanliness, and the friendliness of our staff. Your kind words are greatly appreciated and will encourage our team to continue providing the best service possible. We sincerely look forward to welcoming you back for another memorable stay in the near future. With warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala

Dear Ms. Zeineb G., Thank you very much for choosing to stay with us and for taking the time to share your kind words. We are truly delighted to read that you had a relaxing experience and that our reception team, especially Jerry and his manager, made such a positive impression on your stay. Your warm recognition will certainly be shared with them, as it will serve as a wonderful motivation to continue delivering heartfelt service to all our valued guests. We sincerely appreciate your support and look forward to welcoming you back to Novotel Phuket Kamala Beach for another memorable and relaxing stay. Please do not hesitate to reach out to us directly if we may assist you with any future arrangements. With warm regards, Krittayoch Ao-lueknuea (Oak) Front Office Manager Novotel Phuket Kamala Beach