Pullman Lijiang Resort and Spa

The location of the property is perfect. The rooms are big and spacious. Great mountain view too. The staff is very friendly and accommodating. The front desk manager Ms. Nicole is the sweetest. We were there to celebrate a special occasion and she made sure everything was perfect. She even offered a room upgrade. She was available 24x7 to help us. The breakfast is great too.

Rough go… Couldn’t find reservation at check-in. Then room not ready until after check-in time. No extra blanket available for our son. Broken outdoor furniture and water stains inside. Two hours to get ice. Breakfast ok. Location not really walkable to either Shuhe or Lijiang. Though the setting is lovely with Mountain View’s, the bed was comfortable, and our son enjoyed feeding the ducks and rabbits, the overall experience was underwhelming. It seems like the staff is overstretched and maintenance required. This will likely be our one and only visit.

This hotel did have good points: the setting is nice (see picture of the (zoomed in) view from our balcony), our room was clean and a decent size, and the staff were friendly, helpful, and efficient. It was not a dreadful place to stay. However, Pullman is supposed to be an upper-end international hotel group, and it lacked the polish that we had anticipated on that basis. On our first evening, we went down looking forward to a cocktail before dinner and then a nice meal in the Western restaurant. We found the bar unstaffed; on trying to order cocktails in the restaurant instead, we found that they had run out of gin! (The following evening, we had excellent gin cocktails in Baisha, a nearby village so small it had cows walking down the main street, so it doesn't seem like there's a general gin drought in the area of Lijiang.) On trying to order sparkling wine instead of cocktails, we found they did not serve it by the glass; and having given up on a preprandial drink and opened the Western food menu, we found something that looked like the menu of a cheap British hotel chain. At that point, we left to eat outside the hotel, and did the same on subsequent evenings too.

Great resort ! Good location near Suhe old town, Hotel room facility it is good, Restaurant provide traditional local food. Staff friendly and helpfully. If hotel can provide free shuttle bus to Suhe old town will be better.

Staying in the hotel is very comfortable. The surroundings are very nice and beautiful. You can find lots of guests take pictures from the balcony in the room. I suggest to staying in the villa because you can relax yourself here. You can see a private garden in the villa. The room is very clean and quiet. You can have good sleep here. The bathroom is big too and there is a huge bath tube. The foods in the restaurant are very yummy. Especially the service in the hotel is very nice. Esch staff would say hello to you upon meeting in the hotel. You can see smiles on their face. I will choose my accommodations here again next time.