Novotel Toronto Vaughan 3 stars

Customer review rating (ALL Rating) 4.2/5 1,397 reviews

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Description

Hotel extras

  • Free WiFi, large work space, 55-inch LCD TV

  • Indoor pool, fitness center, kids' play area

  • Modern and contemporary restaurant and bar with patio

  • Shopping at Vaughan Mills, free parking

  • Wonderland 10 minutes' drive, 35 to Toronto, Subway 8 minute drive.

Our accommodation(s)

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Hotel location

Novotel Toronto Vaughan

200 Bass Pro Mills Drive
L4K 0B9 VAUGHAN
Canada

GPS:43.822082, -79.539375

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

NOVOTEL TRIO

At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,397 reviews

TripAdvisor Rating  4.0/5  631 reviews

Very comfortable

Customer review rating 4.5/5

Noah Business - Confirmed reviews ALL

Everything we very good. Kind staff, good amenities. No tap for the credit card was a smidge annoying.

Dear Noah B., Thank you for your feedback, and we're glad to hear that you found everything to be very good during your stay! We appreciate your kind words about our staff and amenities. Regarding the credit card tap issue, we apologize for any inconvenience this may have caused. As a hotel, it is imperative that we adhere to PCI compliance procedures to ensure the security and protection of credit card holders. We understand how convenient tap payments can be, and we will certainly review our payment options to ensure that we are providing the most convenient and up-to-date methods for our guests. Your comments are valuable to us as we continuously strive to improve our services. If there's anything else you'd like to share or if we can assist you further, please feel free to let us know. We hope to welcome you back to Novotel Vaughan again in the future for another comfortable stay. Thank you for choosing us! Sincerely, Jeffy Mathew

Rude and not accommodating

Customer review rating 0.5/5

Anonymous Friends - Confirmed reviews ALL

went with kids and the lady at the front desk was so rude. Yelled at kids for playing outside. We would ask for things at front desk and everything was no. The service in restaurant wasn’t great. Super slow and during breakfast we went to bring up a yogurt and a banana and we basically got yelled at. Felt very interrogating. The overall stay not great.

Dear Taryn R., I'm sorry to hear about your disappointing experience at our hotel. Your feedback is crucial for us to address these issues and improve our services. It's clear that there were several areas where we fell short of our usual standards, and for that, we sincerely apologize. Firstly, the behavior of our front desk staff and their attitude towards you and your children is completely unacceptable. We strive to provide a welcoming and accommodating environment for all our guests, especially families. We will address this issue with our team to ensure that such incidents do not happen again in the future. Regarding your request for extended checkout, we apologize for the inconvenience caused by the repeated inquiries. This was not handled appropriately, and we will review our procedures to ensure that once a late checkout is approved, it is respected without unnecessary disturbances. Furthermore, your comments about the service in the restaurant and the feeling of being interrogated during breakfast are concerning. We will investigate these matters with our restaurant staff to understand what went wrong and take corrective action to improve our service efficiency and guest interactions. Your feedback regarding the waiver at check-in is also noted. We will review our procedures to ensure that any necessary paperwork is handled in a respectful and courteous manner, without making guests feel uncomfortable. Thank you for bringing these issues to our attention. We are committed to making necessary improvements based on your feedback to ensure that your next stay with us is much more pleasant. If there's anything else you would like to share or discuss further, please feel free to reach out to us directly. We value your input and hope to have the opportunity to regain your trust in the future. Sincerely, Jeffy Mathew

Pleasant surroundings

Customer review rating 5.0/5

John B. Business - Confirmed reviews ALL

I stayed only briefly--greeted at check-in and had a coffee in the bar. Returned in the evening, went to bed, and then left at 5:15 a.m. I did not get to check out your breakfast or avail myself of any of the hotel's amenities, but I rather liked the artwork in the hotel and in my room.

Dear John B., Thank you for sharing your brief experience with us! We're delighted to hear that you found the surroundings pleasant and enjoyed the artwork in both the hotel and your room. At Novotel Vaughan, we strive to create a welcoming and comfortable atmosphere for all our guests, even if their stay is short. We regret that you weren't able to experience our breakfast or other amenities during your visit, but we appreciate your positive feedback regarding your interactions at check-in and in the bar. Should your travels bring you back to Vaughan, we hope you'll have the opportunity to enjoy more of what our hotel has to offer. If there's anything else you'd like to share or if we can assist you with anything in the future, please don't hesitate to reach out. Thank you for choosing Novotel Vaughan, and we look forward to welcoming you back again soon! Sincerely, Jeffy Mathew

Not worth the money

Customer review rating 1.0/5

Tom Business - Confirmed reviews ALL

Not happy with no complimentary breakfast and/or accommodating to parents needs while staying there for a hockey tournament. Parents not able to hang out with each other for 4 days due to strict rules. The cost to stay there was not worth it.

Dear Byron C., We're genuinely sorry to hear that your recent stay with us did not meet your expectations, especially during a hockey tournament where convenience and comfort are paramount. Your feedback is crucial to us, and we truly appreciate you taking the time to share your concerns. We understand the importance of providing value for our guests, and we apologize for any inconvenience caused by the lack of complimentary breakfast options. The inclusion of breakfast for the team typically hinges upon the preferences of the organizer and whether they opt to cover the associated costs. We'll certainly review our offerings to see how we can better accommodate the needs of parents staying with us during events like hockey tournaments. Additionally, we apologize for any inconvenience caused by the strict rules that limited parents' ability to socialize during the tournament. We understand the importance of fostering a sense of community and will evaluate our policies to ensure they strike the right balance between safety and guest satisfaction. Regarding the elevator issue, we apologize for any inconvenience it may have caused during your stay. Your comfort and convenience are important to us, and we'll address this matter promptly to ensure that our facilities are in optimal condition for our guests. As for your suggestion to allow leftover food to be brought back to the room, we appreciate your input and will certainly consider this in our policies review process. Once again, we apologize for the shortcomings you experienced during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future, where we strive to provide an improved and more enjoyable experience. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out. Your satisfaction is our priority. Sincerely, Jeffy Mathew

Not good

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Rotten bacon at the buffet, terrible food for breakfast

Dear Keith T., We're truly sorry to hear about your disappointing experience with the breakfast buffet. Providing high-quality and enjoyable dining experiences for our guests is very important to us, and we apologize for falling short of your expectations on this occasion. Ensuring the quality and freshness of our food is a top priority, and we're disappointed to hear that the bacon did not meet your expectations. We'll certainly investigate this matter further and work with our kitchen team to ensure that our food offerings maintain the highest standards. Please accept our sincere apologies for the inconvenience and disappointment caused by the breakfast buffet. We appreciate you bringing this matter to our attention, as it allows us to address the issue and make necessary improvements. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. Sincerely, Jeffy Mathew

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Other web-users rate our hotel

  • 326 reviews 9.5/10 Location
  • 801 reviews 7.1/10 Room
  • 754 reviews 8.4/10 Service
  • 14 reviews 6.7/10 WiFi
  • 415 reviews 8.3/10 Cleanliness
  • 251 reviews 8.2/10 Food
  • 141 reviews 8.4/10 Vibe
  • 141 reviews 6.1/10 Breakfast

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