Customer review rating (ALL Rating) 4.2/5 1,192 reviews
Novotel Toronto Vaughan
200 Bass Pro Mills Drive
L4K 0B9 VAUGHAN
Telephone +1 905-660-0212
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Access: 32 km / 19.89 mi 35 min drive
Check-in from - Check out up to
At Trio we are reinventing the concept of dining by offering you an inventive selection of tasting-sized plates featuring cuisine from around the world-each paired with world-class wines.All in a comfortable and relaxed atmosphere
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Our guest reviews
100% genuine reviews from our guestsFind out more
Customer review rating 3.0/5
Melissa Families - Confirmed reviews ALL
Family overnight trip. Good location. Shower didn't drain properly and carpet is in rough shape makes hotel feel dated. And room smelt musty and not clean. We got a federal discount which I am glad we did because the room is not worth the 189 plus tax it is listed for.
Dear CHRIS M., Thank you so much for sharing your review with us, and I regret to learn that the quality of the experience fell short of your expectations. I will make sure to share your comments on the experience with the maintenance department leader. I am so sorry for the service, this is definitely not the standard we strive for and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Yasser Front Office Manager
Customer review rating 4.5/5
Patrick J. Business - Confirmed reviews ALL
They looked after me from reservation to check out.... excellent job!
Dear Patrick J., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. We are thrilled to hear you enjoyed your full experience with us at Novotel Vaughan Centre. We hope to have the pleasure of welcoming you back in the near future. Sincerely, Yasser Front Office Manager
Great all round experience
Customer review rating 5.0/5
Katie Business - Confirmed reviews ALL
The hotel is in a good location and easy to find. Fast check in (and check out). Staff were approachable, friendly and helpful. We were there for an event and the facilities were perfect. The room was kept to a high standard and very clean. Overall, absolutely no complaints and would recommend this hotel to anyone.
Dear Katie H., Thank you so much for choosing Novotel Vaughan Centre for your recent stay. We are thrilled to hear you enjoyed your full experience with us at Novotel Vaughan Centre. We hope to have the pleasure of welcoming you back in the near future. Have a great day, Sincerely, Yasser
Customer review rating 4.5/5
Gustogusto Couples - Confirmed reviews ALL
Stayed a night here for shopping at Vaughan mill. Many restaurants near by. Clean room, easy check in and out. Will stay here again in the future.
Dear john l., We very much appreciate your comments regarding your stay at the Novotel Toronto Vaughan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Yasser Front Office Manager
Overall the room and stay were fine, however the service and follow-up were very poor.
Customer review rating 2.0/5
Anonymous Couples - Confirmed reviews ALL
A few hours after we checked out of room 423, we realized we had left a hearing aid charger in the room. We called and spoke to someone who transferred us to the housekeeping manager...no one picked up. We called back and connected with the same person...who wrote down the issue and said someone would call you back. After 6 hours of waiting we called back and someone went and looked came back and said we have nothing but call back tomorrow and try housekeeping. Just terrible service and follow-up. It's unfortunate because before this I would have rated the overall experience much higher and would have recommended Novotel to others.
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price