ibis Warszawa Reduta 3 estrelas

Small, nice and clean rooms. Friendly receptionists. The Restaurant and Bar Area looked nice, but due to expieriencing polish food in the city, I don't know how good they cook. Good stay if you want to go with public transport to different places.

Agradável

Have stayed here several times over the last couple of years. The breakfast buffet is good with lots of choice. I highly recommend the Ibis Burger. I find the location excellent especially for the train and bus station.also the centre of warsaw is not too far a walk in nice weather. The area is also excellent with shops bars and restaurants nearby. A very comfortable and enjoyable place to stay.

Getting hold of this hotel is nothing short of a nightmare. They outright ignore emails, ignore social media and couldn't be bothered to answer their phones either. It's 3 weeks after the review below was posted on Google. I have now found unexplained credit card charges on my account. I sent 3 emails a week ago asking for clarification - and you guessed it, no response. Phoning results in the same issue, no answers. How do you run a hotel where your phones have not been working for almost 2 months - and cannot be bothered to respond to customers in a timely manner? Seems the only way to resolve this is by having to issue a chargeback with my bank. "Probably the worst service from a hotel I have ever experienced, and being an "Ibis" brand they should be ashamed of themselves. For more than a week we tried to get into contact with this hotel to no avail. They ignore emails, don't answer their telephones and don't respond to social media. To make matters worse, even the main Ibis call center could not get through despite multiple attempts to contact their own hotel. I eventually did come right by hunting down an alternative telephone number - only for the person who answered to put the phone down on me as they could not speak English. Julia Białobrzewska who supposedly manages the hotel will comment on Facebook, but is quick to block you if you send her a message asking for assistance. Ibis need to be ashamed - good luck if you have an emergency/get lost/need to confirm something with the hotel as you will not be able to get through to anyone leaving you completely stranded...."

Camas e travesseiros muito ruim, não consegui dormi. Fora que o quarto estava cheio de poeira.