이비스 스타일 호텔 베를린 미테 2.5성

직원들이 모두 친절, 위치 좋음, 1층의 간단한 기계들 매우 만족, 모든것이 매우 좋았습니다

Rooms are very quiet, we had two rooms with an interleading door which was great. Aircon worked well, wifi ok. Beds were comfy. Not complimentary water in the room, but free water and coffee/tea at reception. No safe in the rooms, no kettles etc. No bath, only a shower, but that was fine. A little dated, but awesome location.

My train got cancelled, therefore I called the hotel and since I booked directly through their website I was able to change my booking to a day later free of charge. On arrival I was greeted by Tina, who was very welcoming and remembered me from the phonecall a day before. The single room I stayed in was clean and bigger that expected. The only downside was no electrical outlers near the bed and no towel hooks near the shower. Breakfast had a good variety and was constantly refilled and I like the all day complimentary coffee/tea/water in the lobby. The hotel is in a good location, near several tram and metro stops and walkimg distance from a lot of restaurants and shops. Would recommend for a short city trip!

I checked into my room, made a phone call, and then went into the bathroom, which stank of sewage. I reported it to Reception and was told that since the hotel was “fully booked” I couldn’t be moved. I said that they couldn’t expect me to sleep in a room that smelled of sewage, so the receptionist went to my room to see (or smell) the situation for himself. When he returned he spoke to the duty manager, who shook her head; he then came to me and said that they couldn’t put me in another room because I’d sat on the bed and so the room would have to be deep cleaned before it could be allocated to anyone else. The cleaning team didn’t start work until the next day so in the meantime I’d have to sleep with the window open! I repeated that I couldn’t be expected to sleep in a room that smelled of sewage. The receptionist then said that the only thing he could do was move me to another hotel. But when I said that I did indeed want to be moved, he said that it would be difficult to move me because I was on a non-flexible rate. So finally he said that he’d put me in a different room, and that when the person who’d been allocated that room tried to check in at the hotel, he would turn them away! He then took me to my new room and at that point I was offered an apology. It’s incredible that a hotel would expect someone to sleep in a room that smelled of sewage. It could have made me ill. I’ve been fortunate enough to stay in hotels, hostels, and Airbnb places all over the world and I’ve never encountered anything as bad as this.

Good morning dear travellers, This comment is to show my happiness for this magnificient stay that this hotel proposed. The accomodation is wonderful and the team for the front-desk and for the food and beverage are so kind and perfect. I recommand this hotel with pleasure ! :)