머큐어 호텔 & 레지덴츠 베를린 체크포인트 찰리 4성

고객 평점 (ALL 평가) 4.6/5 2,009 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
머큐어 호텔 & 레지덴츠 베를린 체크포인트 찰리 - Image 1
머큐어 호텔 & 레지덴츠 베를린 체크포인트 찰리 - Image 2
머큐어 호텔 & 레지덴츠 베를린 체크포인트 찰리 - Image 3
머큐어 호텔 & 레지덴츠 베를린 체크포인트 찰리 - Image 4
Schuetzenstrasse 11, 10117 베를린, 독일

호텔설명

호텔 추가 정보

  • 30~80m² 규모의 스위트와 객실, 발코니 또는 테라스 다수

  • 체크 포인트 찰리, 프리드리히 스트라세, 겐다르멘 마르크트 광장 지척 거리

  • 전 구역 금연 호텔(일부 발코니/테라스 포함)

  • 음식, 음료 그리고 휴식을 즐기세요. 와인, 콜드 컷 및 스낵

숙박

호텔 위치

머큐어 호텔 & 레지덴츠 베를린 체크포인트 찰리

Schuetzenstrasse 11
10117 베를린
독일

GPS:52.508738, 13.393399

전화
팩스 +49 30 20632111

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 주차장
  • 애완 동물 동반
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 100% 금연 호텔
  • 룸 서비스

RELAX - FOOD, DRINKS & YOU

RELAX - Food, Drinks & You. 이 이름 안에 모든 것이 다 들어있습니다. 자리에 앉아 자유롭게 음료와 음식을 즐기고 업무도 처리할 수 있습니다. 멋진 아이디어, 결정 및 대화는 결국 휴식을 통해 얻을 수 있는 훌륭한 결과물입니다.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.6/5  2,009 리뷰

TripAdvisor 평가  4.5/5  3,910 리뷰

2024으뜸 시설

No Air Conditioning - Do not book this hotel unless you like sleeping in a sauna

트립어드바이저 평점 1.0/5

barry d TripAdvisor 인증 리뷰

We checked in late last night after a full day of travelling. It is so warm we could not sleep without constantly waking up from the heat. AC set to max. This morning reception came up and agreed we need to move. Fine we pack up and take us to a smaller room by mistake so we go back and wait for them to find a similar room. Eventually they call to tell us that the AC has been turned off in the entire hotel (because it is winter-its October and it is currently 20c/71f degrees today) No point in moving so we unpack again and by this time we have missed breakfast and morning shot. So now we have a fan and can open window with no screen but still hot. Unfortunately we booked and paid in advance so not going to ruin the rest of our trip trying to call Expedia and move to another hotel . This is our first time in Berlin and we would never book this hotel again.

Dear BCanada1, Thank you for your feedback & for your critique and suggestions on improvement. We sincerely regret that your experience with the room, the AC and our service did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Jessica Matschke, General Manager

Management fixed unfortunate incident speedily and correctly

트립어드바이저 평점 4.0/5

Coeliac-Dane Solo travel - TripAdvisor 인증 리뷰

When things go slightly wrong, you will see the quality of management and senior staff. I booked this hotel late due to unexpected circumstances, but found reception staff super helpful, the rooms large and practical and the location ok. One staff member clearly overstepped the mark with me - and I believe a few other customers - but it was dealt with speedily and courteously to the credit of management and other staff members.

Dear Coeliac-Dane, Thank you for your visit, the positive remarks on the management, and also for your critique regarding the behaviour of an employee. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Jessica Matschke, General Manager

AVOID and book elsewhere

트립어드바이저 평점 1.0/5

Cameron P TripAdvisor 인증 리뷰

AVOID and Book elsewhere On arrival at 3pm (check-in time) we were informed that the room was not ready yet (very sorry here is a drink voucher) and that it would be 20 minutes. with this information we decided to wait the short 20 minutes so we could freshen up before heading out to explore Berlin. at 3.20pm I approached the front desk again to be informed that the room was not yet ready but would be ready in 20 minutes!!! This was not acceptable given my Accor Gold status, prior registration informing the hotel we would arrive at 3pm and the continued delays. If we were just informed at the start that the room would take 40+ minutes we would not have waited and just headed out to enjoy our holiday. Things got worse from here.... After asking to speak to the General Manager a gentleman informed us that our room was not ready but they could offer us a different room that was "exactly the same, including the same size however didn't have a kitchen" This was perfectly acceptable to us given we were not planning on using the kitchen during our 3 night stay, however had booked the room for the space it offered. after a further 15 minutes of tapping away at the computer room keys were provided and we left for our room. on walking into the newly assigned room it was immediately obvious to me that this room could not have possibly been what we had book. it was just a standard hotel room without any of the pictured amenities of the room we had booked and paid for and about 1/3 the size. The lie about the newly assigned room was worse than just being honest that we would have to wait for what we had booked. it felt like they were just trying to pull one over us. on returning to reception to inform them our displeasure of the assigned room, we were informed that our original room was now ready. after a further 15 minutes of tapping away at the computer room new keys were provided. we took the lift to the top floor to discover the lift didn't go to our floor and we would have to drag our bags up the stairs to reach our room with no offer of assistance from the staff. If some rooms can only be accessed by stairs this should be informed at time of booking. Staff were most unhelpful and we would never plan to return to this hotel

Dear Cameron_James_88, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our reservations department including the check-in procedures. Sorry to also learn that our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again. Best regards, Jessica Matschke, General Manager

Fabulous triple room for a trip with friends

트립어드바이저 평점 5.0/5

KimT704 TripAdvisor 인증 리뷰

Girls city break and we booked this hotel without really knowing the city. Excellent choice, helped by positive reviews on triple bedded rooms. Huge room (101) with bags of room and a separate toilet from the bathroom. Cute little balcony. Loads of storage for three women who’ve brought too many clothes! Nice location in easy walking distance of checkpoint Charlie and a peaceful spot away from traffic noise. Lovely staff, very welcoming and friendly. Loved the outside courtyard and had evening drinks here, which we found quite reasonably priced. Didn’t have breakfast so can’t comment on that. Highly recommend for a city break.

Dear KimT704, We are very happy that you felt so comfortable with us! We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff, we are very pleased that you gave us the highest rating. I will gladly pass along the great remarks on my team. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Jessica Matschke, General Manager

위치좋음

고객 평점 3.0/5

Joy 커플 - 전체(All) 통지 확인

방이 크나 오래된 연식. 잔벌레많음

Dear Ms. J., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Berlin Checkpoint Charlie. We regret that your experience with your room did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Jessica Matschke General Manager Mercure Hotel & Residenz Berlin Checkpoint Charlie ________________________________________ Schützenstr. 11 D-10117 Berlin Deutschland ________________________________________ T +49 (0) 30 206 32 0 F +49 (0) 30 206 32 111 www.mercure.com www.all.com

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 1,449 리뷰 9.5/10 위치
  • 1,815 리뷰 8.3/10 객실
  • 1,356 리뷰 8.7/10 서비스
  • 43 리뷰 4.6/10 인터넷 가격
  • 1,272 리뷰 8.5/10 안락함
  • 861 리뷰 8.5/10 조식
  • 538 리뷰 6.7/10 청결도
  • 139 리뷰 8.4/10 음료

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주변에 있는 다른 시설

베를린 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.