Novotel Amsterdam Schiphol Airport 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 3 087

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Novotel Amsterdam Schiphol Airport - Image 1
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Novotel Amsterdam Schiphol Airport - Image 4
Taurusavenue 12, 2132 LS HOOFDDORP, Holandia

Opis

O hotelu

  • Tylko 4 minuty (pociągiem) z lotniska!

  • Nr 1 w regionie według portalu Tripadvisor.

  • Tylko 20 minut (pociągiem) do centrum Amsterdamu!

  • 17 nowoczesnych sal konferencyjnych z naturalnym oświetleniem.

Nasze pokoje

Lokalizacja hotelu

Novotel Amsterdam Schiphol Airport

Taurusavenue 12
2132 LS HOOFDDORP
Holandia

Pozycja GPS:52.291615, 4.701503

Telefon
Faks +31 23 747 0399

Dojazd i transport

Usługi hotelowe

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Na miejscu
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

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Ocena ALL  4.3/5  Liczba opinii: 3 087

Ocena TripAdvisor  4.5/5  Liczba opinii: 1 569

Certyfikat Doskonałości 2024

Don't waste your money...

Ocena na stronie TripAdvisor 2.0/5

tjtravels2024 Opinia zatwierdzona w TripAdvisor

This hotel SHOULD be a winner: good price, next to a train station, lots of amenities (room service, restaurant, snack shop, ice machine on every floor, etc.) But it isn't. I probably wouldn't have bothered to write this review but the staff have been so consistently unhelpful and miserable that I wanted to warn others off staying. From the moment I walked in the lobby, I was left unacknowledged by the lone staff member working. No problem with waiting if he's trying to sort something out, but he could have at least cracked a smile or said as much. An older female employee came over a minute later and after leaving me standing there, grumbled that they were severely understaffed. Not something the customer wants to hear. Not a single smile from the pair of them the entire interaction. Later, I requested some toiletry items via the app. Three hours later I had to chase. A cleaner turned up at my door with the wrong items. The fire alarm went off during our stay. I trudged down several flights with elderly people struggling to descend. When we got to the bottom a laughing maintenance man said it was just a test. Why on Earth weren't guests notified? Absolutely no care or consideration. I was repeatedly sent an offer for late check out (which I wanted). I tried to book it twice, but both times it was rejected with no comment or message. Why keep sending it then? Every single interaction, staff have been so unpleasant it genuinely made me regret my booking. The frustrating thing is, Dutch people are nothing like this. It's a horrible representation of a such a great country. I hope Novotel Management read this and take it seriously.

Very good but...

Ocena na stronie TripAdvisor 4.0/5

pascalpierre Opinia zatwierdzona w TripAdvisor

I booked that hotel because it's an excellent hotel by reputation and because of its proximity to the airport. Check ✔️ in and out was fast and staff friendly. Hotel is 10 minutes with bags away from hoofdoorp station on foot. You can't miss it. Room 808 was big, modern and came with coffee and fridge. There is a safe too. Carpet though was smelly...I guess that is due to lack of vacuuming. Reeked of smelly feet smell....haha. Since I always take my sheets and pillows off to help the room ladies, I was surprised in the bad way to discover old blood stains on both the mattress and duvet....ughh, Despite that not very pleasant disvovery, the hotel is perfect when in Amsterdam and willing to get quickly to schiphol. The train is the cheapest option for € 3.60 one-way and €5 with the n97 nightbus. Breakfast is served far too late for an airport hotel....

Dear Pascal, Thank you for taking the time to share your detailed feedback about your stay at Novotel Amsterdam Schiphol Airport. We are delighted that you found our hotel to be an excellent choice. It's wonderful to hear that you appreciated our efficient check-in and check-out process, as well as the friendliness of our staff. We're also pleased that you enjoyed the spaciousness and modern design of your room, along with the provided amenities such as coffee facilities, a fridge, and a safe. However, we sincerely apologize for the issues you encountered with the cleanliness of the carpet and bedding in your room. This is certainly not up to our usual high standards of cleanliness and hygiene. We take these matters very seriously and will be reviewing our housekeeping procedures to ensure such oversights do not occur in the future. Nonetheless, we're glad you found our location convenient for your travel needs. As you mentioned, our hotel is indeed just a short 10-minute walk from Hoofddorp station, making it easy for guests to access both Schiphol Airport and Amsterdam city center. We appreciate your feedback about the breakfast timing, and we'll consider adjusting our schedule to better accommodate early departures, given our proximity to the airport. We hope to have the opportunity to welcome you back for an improved experience in the future. Best regards, Mark Mosselman, General Manager

Dam Disappointment

Ocena na stronie TripAdvisor 1.0/5

Padstar78 Opinia zatwierdzona w TripAdvisor

This is the first time I've ever felt compelled to take the time to write a negative review about anything, so it says a lot about how poor this experience was. Arrived at the hotel given a Junior Suite. It never registered with me immediately, but the room didn't look the same as the one I had booked in the photo. Went down in the evening to query, and was told this was the correct room. It wasn't, I should have been given a superior suite, which is much larger. Other issues, I forgot my travel adapter (my fault), but though, it will be OK as most modern hotels have USB connectors anyway. Not this one. Went down to reception to see if I could borrow one, only to be told "no, because people keep stealing them". Then I was directed to an empty shelf in the small shop in the hotel, opposite the reception where they had sold out of travel adapters. As the hotel is located in a business area, there was no shops near, there was so no way to plug in any electronics. We ate in the hotel restaurant that evening. Despite it being well staffed in terms of numbers, we waited 20 minutes before someone took our order. This hotel seems to have an issue with giving out tap water to drink, even though we had also bought drinks with the meal. I've never had this issue anywhere else in the world. We were told that we could get tap water, but it's not normally provided, then when we got the bill, found we had been charged for it! That night it was moderately windy, but the room we had was very noisy due to the cladding that surrounds the hotel and the fact it was on the end. Mentioned this in the morning to the receptionist in the morning to see if we could change room, and she just laughed! Went to breakfast, only to be greeted by someone that clearly didn't want to be there! When I got home I emailed the Accor Customer service team. The next day, they just gave a fairly non-interested response saying it would be passed to the hotel and they would contact me directly. A few days passed, no response, contacted Accor customer service again, to be told pretty much the same thing again. Exactly one week has passed at the writing of this review and nobody at Accor, Novotel, or the hotel has replied to my complaint.

A great hotel for longer stays in the Amsterdam and Randstad areas, not just Schipol.

Ocena na stronie TripAdvisor 5.0/5

969albertl Solo travel - Opinia zatwierdzona w TripAdvisor

The Novotel in Hoofddorp is a good airport hotel, in particular for frequent travelers to Amsterdam and/or if you are looking to stay at a decent hotel for a longer period of time (more than 4 days). While it is not in the airport grounds (like the Sheraton or Hilton), it is just a 5 minute train ride away from Schipol. In addition, if you want to get to downtown Amsterdam, it is only about a 20 min train ride away. If you are an American traveling from the East Coast like Washington, ATL, NYC, etc.), you are usually arriving at Schipol at 7 am or so local time after a red eye. If you need to nap a little, it is imperative that you get to an airport hotel that’s close by. Also, it needs to be big enough so you don’t have to be a zombie until 3 or 4 pm local time (or 9-10 am Eastern) My room was in the top levels of the hotel thanks to my Gold status with Accor (which shouldn’t be too hard to get as an American if you stay in Fairmonts/Sofitels semi regularly stateside AND have the Voyageur card). The room was quiet and the sleep was comfortable. I even extended my stay one day toward the end because I had my sleep interrupted one day due to a convention, but that isn’t the hotel’s fault. Breakfast was decent each morning, but make sure that you get it before closing time. The staff will start to close shop at 10 or 11 depending on the day of week. If you are American and aren’t familiar with Novotel as a brand, it’s like the Hilton or Marriott in the USA. Hiltons and Marriotts in Europe are often a bit more upscale than stateside. Finally, given that I stayed during peak summer vacation time (the Paris Olympics didn’t help either), staying at the Novotel in Hoofddorp instead of downtown Amsterdam saved me a lot of money (I also spent time in Brussels but went to another hotel then). Train tickets aren’t that expensive to downtown. Even if your hotel is in the middle of everything, it’s still going to take you 20 min to get to places. Again, this is a good hotel to stay at, especially for longer vacations and for frequent travelers.

Dear Albert, Thank you for taking the time to share your review. We are thrilled to know your stay at Novotel Amsterdam Schiphol Airport was a memorable one. We are delighted that you appreciated the convenience of our location for both short trips to Schiphol and longer stays in the Amsterdam area. Our proximity to the train station certainly makes for easy access to the city center and surrounding regions. It's great to hear that your room on the upper levels provided a peaceful environment and that your loyalty status with Accor was recognized, ensuring a comfortable sleep. The satisfaction of our guests is our top priority, and we're pleased that the variety offered at our breakfast buffet met your expectations. Additionally, we're glad that you found value in choosing our hotel during a busy period and that we could contribute to a cost-effective trip without compromising on quality. For your next visit, we invite you to explore the nearby walking and cycling tracks or perhaps even rent a bike from us to fully immerse in the Dutch experience. We hope we will have the opportunity to see you again in the future. Best regards, Mark Mosselman, General Manager

Great hotel- and great price!

Ocena na stronie TripAdvisor 5.0/5

Claire M Opinia zatwierdzona w TripAdvisor

Loved this hotel ! Great food in the restaurant and super friendly staff - room was very comfortable and the soundproofing g was excellent. Loved that they have bees on the roof too. Would most definitely recommend! A 2 minute walk from Hoopddorf station - tip is to scan your bank card for a single trip to the centre of Amsterdam for a 6Euro ticket rather than buy a travel pass. 15/20 min train ride.

Dear Clairemn, Thank you very much for your kind review. We are truly thrilled that you had such a positive experience during your stay with us. We are delighted that you enjoyed the comfort of our rooms, the gastronomic delights at our Gourmet Bar Restaurant, and the warm service provided by our team. Our commitment to sustainability is also something we are proud of, and it's wonderful to hear that our bee-keeping initiative has made a positive impression on you. Additionally, your appreciation for our hotel's prime location and helpful travel tip for future guests are much valued. It would be a pleasure to welcome you back. Best wishes, Mark Mosselman, General Manager

Partner: TripAdvisor

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Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.