Mercure Hotel Amsterdam West 4 gwiazdki

Ocena klientów (Ocena ALL) 3.8/5 Liczba opinii: 338

Gwarancja
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Mercure Hotel Amsterdam West - Image 1
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Mercure Hotel Amsterdam West - Image 4
Oude Haagseweg 20, 1066 BW AMSTERDAM, Holandia

Opis

O hotelu

  • 200 metrów od małej plaży i jeziora o nazwie "Strand Het Nieuwe Meer''

  • Łatwy dojazd samochodem i transportem publicznym

  • Śniadanie bufetowe, bar i restauracja

  • Oferujemy 14 sal konferencyjnych

  • Recepcja do dyspozycji 24 godziny na dobę

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Holandia

Pozycja GPS:52.337578, 4.817787

Telefon
Faks +31 20 615 9027

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.8/5  Liczba opinii: 338

Ocena TripAdvisor  3.5/5  Liczba opinii: 1 401

Bad service

Ocena na stronie TripAdvisor 1.0/5

Resort50366721797 Opinia zatwierdzona w TripAdvisor

I was here on the weekend. I waited at the reception for 40 minutes and called a few times for a reception employee but no one came. I then left and returned later in the afternoon. After waiting and calling, this time a woman named Noura came. After I indicated that I had been waiting for a very long time, she indicated that she was on a break. she could not have helped me and her behavior and attitude were unprofessional. the hotel is not 4 stars. and am very disappointed with the service

Dear Guest, Thank you for taking the time to provide this feedback. We understand that waiting can be frustrating, and it is never our intention to inconvenience our guests. We aim to provide prompt and courteous service at all times. Moreover, we are also deeply apologetic for the impression you received. Regarding the hotel's rating, our commitment to offering quality accommodation and service is unwavering, and we take your observations seriously. We regret that your overall service experience did not reflect the level of excellence we endeavor to uphold. We value your input and will use it as an opportunity to improve our guest experience. We hope to welcome you back on future occasions. Best regards, Mercure Hotel Amsterdam West

Avoid this hotel

Ocena na stronie TripAdvisor 2.0/5

Nadine_egan23 Opinia zatwierdzona w TripAdvisor

We booked this hotel because it was reasonably priced but we soon learned it wasn't worth the money. This hotel isn't deserving of 4 stars. When we arrived the staff were rude. Our room was located right beside rooms that were being renovated, we didn't meet a single soul on that floor. Drilling, banging, lugging of equipment, hoovering etc. from 9am every morning of our stay. So if you want to relax and sleep in it isn't possible. Nowhere on their website or in the hotel was it made aware to us that they were renovating parts of the hotel, if it was brought to out attention we wouldn't have stayed here. There was lots of electric wires and cable lose at all hours of the day and night, emergency lights were hanging from the ceiling also. When we arrived we noticed our bin bags weren't changed, there were coffee stiring sticks in the bedroom bag and toilet paper in the bin bag in the bathrooms. Our heating wasn't working in the room and the room was like ice, extremely hard to sleep when the room is freezing. When brought tbis to the receptionist attention we were told it was working and nothing more came of our issue. Sadly I wouldn't recommend this hotel to anyone, and I wish we hadn't have wasted our money. It is far out you have to get the bus and a tram into the city you can expect to allocate at least 30 mins travel time there and back every time. There is a petrol station beside it, I'd recommend buying your food and drink there as a bottle of water was nearly 4€. Avoid this place at all costs.

Dear Nadine, Thank you for taking the time to share your experience. We are truly saddened by the aspects of your stay that did not meet your expectations. We apologize for any discomfort you experienced due to the noise. Our hotel strives to ensure a peaceful environment and we regret any disturbance that occurred. Additionally, it is our standard practice to keep our guests informed of any ongoing renovations and we are sorry if this communication did not reach you effectively. Concerning the cleanliness of your room, we have noted your comments and we are looking into ensuring a more comfortable environment for our guests. Our location, while a bit removed from the city centre, is selected to offer a balance between the tranquility of the surrounding nature and accessibility to Amsterdam's vibrant heart. We provide details about public transportation options to facilitate travel into the city and we are continuously looking for ways to enhance our guests' experience in this regard. Please accept our apologies that the level of service was not that expected and we will be sure to review this with our team as we strive to ensure all our guests leave us satisfied. We hope to be able to welcome you back for an improved stay. Kind regards, Mercure Hotel Amsterdam West

Bardzo udany pobyt

Ocena klientów 5.0/5

Michal Pary - Opinie potwierdzone ALL

Bardzo dobre śniadania, produkty dobrej jakości (kawa, świeży sok pomarańczowy). Byłem zadowolony, że w hotelu można wypożyczyć rowery i parasole.

Drogi Michal, Dziękujemy za poświęcenie czasu na napisanie tej recenzji. Cieszymy się, że informacje na naszej stronie internetowej były dla Ciebie jasne i pomocne. Jesteśmy równie zadowoleni, że nasze śniadania spełniły Twoje oczekiwania, a jakość produktów, w tym świeżego soku pomarańczowego i kawy, przypadła Ci do gustu. To dla nas ważne, aby nasi Goście rozpoczynali dzień od smacznych i świeżych posiłków. Doceniamy również Twoją pozytywną wzmiankę o możliwości wypożyczenia rowerów i parasoli. Mamy nadzieję, że korzystanie z tej usługi przyczyniło się do jeszcze przyjemniejszego pobytu w naszym hotelu i odkrywania uroków Amsterdamu. Dziękujemy za Twoje odwiedziny i mamy nadzieję, że wkrótce będziesz znowu naszym gościem. Pozdrawiamy, Mercure Hotel Amsterdam West

Good hotel for airport but not visiting centre

Ocena na stronie TripAdvisor 3.0/5

Paradise48794399803 Couples - Opinia zatwierdzona w TripAdvisor

Just back from staying at this hotel. Very easy to get to and from the airport either by bus or taxi (10 minutes). The hotel was clean and had good facilities, the mini shop at reception was perfect for snacks at night. This hotel isn’t the best if you’re going into the city everyday. We did get Ubers/bolt some nights which is around a 20/25 minute drive and price dependent. Public transport is cheap and efficient however be prepared that this will take around 40-50 minutes and is a bus then a tram. The bus stop is also around a 10minute walk from the hotel.

Dear Anna, Thank you for reviewing your recent experience. It is gratifying to hear that you found our proximity to the airport convenient and our hotel's cleanliness and facilities up to your satisfaction. We are also pleased that the mini shop at our reception served as a convenient amenity during your stay. We regret to hear that the distance to the city center did not meet your expectations. We understand that while public transportation is efficient and economical, the travel time may not be ideal for all our guests. However, this is a temporary situation. We hope to have the opportunity of welcoming you again in the future. Best wishes, Mercure Hotel Amsterdam West

Good standard, far from the center

Ocena na stronie TripAdvisor 3.0/5

Saulius A Friends getaway - Opinia zatwierdzona w TripAdvisor

Standard hotel, everything is fine, comfy beds, kettle, instant coffee and tea, small fridge in the room. One side is noisy, another is quiet . Far from the center, breakfast is 25 euro. One free welcome drink if you register in the loyalty program

Dear Saulius, Thank you for your review. It's great to hear that you found our beds comfortable and appreciated the in-room amenities such as the kettle, coffee, tea, and fridge. We're also pleased that you noticed the quietness offered by our lakeside rooms. We acknowledge that our location, while not in the city center, provides a tranquil retreat near natural attractions. The price of our breakfast reflects the quality and range of the products offered, and we provide an express option for those seeking a lighter start to their day. We understand the distance from the center might not be ideal for everyone, and we hope the bus access helped to make your journeys to the city more convenient. We hope to welcome you back in the future. Kind regards, Mercure Hotel Amsterdam West

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 517 Liczba opinii 6.6/10 Lokalizacja
  • 671 Liczba opinii 6.5/10 Pokój
  • 512 Liczba opinii 6.8/10 Obsługa
  • 18 Liczba opinii 6.7/10 Internet
  • 312 Liczba opinii 6.1/10 Czystość
  • 224 Liczba opinii 3.3/10 Dobra oferta cenowa
  • 204 Liczba opinii 6.4/10 Śniadanie
  • 145 Liczba opinii 6/10 Jedzenie

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