Mercure Hotel Amsterdam West 4 gwiazdki

Ocena klientów (Ocena ALL) 3.7/5 Liczba opinii: 268

Gwarancja
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Mercure Hotel Amsterdam West - Image 1
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Mercure Hotel Amsterdam West - Image 4
Oude Haagseweg 20, 1066 BW AMSTERDAM, Holandia

Opis

O hotelu

  • 200 metrów od małej plaży i jeziora o nazwie "Strand Het Nieuwe Meer''

  • Łatwy dojazd samochodem i transportem publicznym

  • Śniadanie bufetowe, bar i restauracja

  • Oferujemy 14 sal konferencyjnych

  • Recepcja do dyspozycji 24 godziny na dobę

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Holandia

Pozycja GPS:52.337578, 4.817787

Telefon
Faks +31 20 615 9027

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.7/5  Liczba opinii: 268

Ocena TripAdvisor  3.7/5  Liczba opinii: 1 418

Unfair Cancellation Experience

Ocena na stronie TripAdvisor 1.0/5

Andres C Opinia zatwierdzona w TripAdvisor

Horrible experience. Canceling a room through their service via Booking was extremely frustrating. I strongly do not recommend this company—they treated their client unfairly and offered no proper support.

Dear Andres, Thank you for sharing your experience. We are sorry to read that your experience with the cancellation process was frustrating. Please note that cancellations made via Booking.com are handled in accordance with the conditions selected at the time of reservation, and our team is bound by those policies. We regret that you felt unsupported and will take your feedback into account to improve our communication with guests. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

3/5

Ocena na stronie TripAdvisor 3.0/5

ebI9720IQ Opinia zatwierdzona w TripAdvisor

The location was convenient, about a 10-15 minute drive from the city center, but I had a few issues: 1. The room was extremely cold. Even with the thermostat turned all the way up, it was quite uncomfortable. The receptionists kindly provided an extra duvet when I requested one, but it still remained quite chilly. 2. The WiFi was terrible. It didn’t work on any of my devices, which was very inconvenient and a massive nuisance. 3. After a cold afternoon outside, I wanted to make a cup of tea when I got back to my room, but there was no milk and only two small sachets of sugar. When I asked at reception, they said they either didn’t have any milk or they don’t give it (I can’t remember which). I ended up having to go to a nearby petrol station to buy milk. It’s hard to understand how they can’t provide such a basic amenity. Aside from that, the room was okay, and the hotel looked decent, but I wouldn’t choose to stay there again.

Dear ebI9720IQ, Thank you for sharing your feedback with us. We're glad our prime location met your needs and you appreciated our clean, modern facilities. We sincerely apologize for the heating and connectivity challenges during your stay. Please know these have been addressed through system upgrades and staff retraining. We do hope that you will return on another occasion. Best regards, Mercure Hotel Amsterdam West

Can not recommend this one

Ocena na stronie TripAdvisor 1.0/5

Filip M Opinia zatwierdzona w TripAdvisor

My fully paid in advance room, booked for two days was handed over to other customer without any notice from staff. Can not recommend this one.

Dear Filip, Thank you for taking the time to share your experience. We’re sorry for the misunderstanding. The room was automatically released after no arrival on the first night and no notice of delay was received. Please note that if we had been informed, we would have gladly held the room for your arrival the next day. Best regards, Mercure Hotel Amsterdam West

Don't book this hotel. Terrible!

Ocena na stronie TripAdvisor 1.0/5

marcosagois Opinia zatwierdzona w TripAdvisor

My experience at this hotel was disastrous. I chose the hotel because it's an Accor hotel and I bitterly regretted it. I initially made two reservations, one for myself and one for a friend. When my friend arrived, the receptionist (who was quite rude, by the way) informed him that there was no reservation under his name. He had to wait for 6 hours until I arrived. When I arrived, the receptionist (again, quite rude) said there was nothing he could do and that I should make a new reservation. I asked him to do it, and he told me that "it would be too much work for him" and told me to do it online. Since there was nothing else I could do, I did it. They gave me a very cramped, bad room, even though I had reserved a room with a larger bed and even though I am a Gold member with Accor, nothing changed. After all the trouble, they sent me a NO SHOW charge for a reservation that I was told wasn't there, causing me the headache of creating a new one. If you're looking for a quiet place near that location, I recommend the Coredon. I stayed there for one day and regretted choosing the Mercure because it's an Accor hotel. Same price and 10 times better.

Dear Jose Marcos Vinicius, Thank you for taking the time to share your feedback. We sincerely regret to read about your experience and we fully understand how frustrating this must have been, especially after a long journey. We apologize that we missed the mark during your stay and didn't provide the high standard of service you expected. As an Accor Gold member, your loyalty is truly valued, and we are sorry that you did not feel recognised during your stay. Thank you again for your feedback. While we regret that your stay did not meet expectations, we appreciate the opportunity to improve and hope you may give us another chance in the future. Best regards, Mercure Hotel Amsterdam West

Terrible experience

Ocena na stronie TripAdvisor 1.0/5

acirrincione76 Opinia zatwierdzona w TripAdvisor

Very bad experience Check-in super slow Room uncomfortable Ac not working properly All hotels offer a bottle of water complementary not this one Staff not friendly and not able to provide suggestions The bed was kind of broken

Dear Guest, Thank you for your observations about your recent stay. We sincerely apologize that your experience fell short of our usual standards in multiple aspects. Our reception team is available 24/7 to assist with room adjustments, and we regret this opportunity wasn't utilized to address comfort concerns during your stay. Facility maintenance and staff conduct are priorities we continuously monitor through guest feedback. We've shared your comments with relevant departments for immediate review while maintaining our established operational standards. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 386 Liczba opinii 6.8/10 Lokalizacja
  • 509 Liczba opinii 6.3/10 Pokój
  • 382 Liczba opinii 7.3/10 Obsługa
  • 17 Liczba opinii 4.4/10 Internet
  • 235 Liczba opinii 5.7/10 Czystość
  • 154 Liczba opinii 3.7/10 Dobra oferta cenowa
  • 139 Liczba opinii 6.6/10 Śniadanie
  • 112 Liczba opinii 6.1/10 Jedzenie

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