Dear Christophe, thank you for sharing your feedback and for having stayed with us over several weeks. I truly regret that your experience felt disappointing, especially in relation to the noise and the feeling of recognition during a longer stay. Following your comments, we have reviewed the matter internally and can confirm that points have been credited for the most recent stay that was eligible; may I kindly ask you to check your ALL account and, should you notice any discrepancy, contact us directly at h7… so we can assist you further. With warmest regards, Petr Frýdl General Manager

Dear Marc, Thank you for your kind words and for being a valued Accor Gold member. I am delighted that the personal welcome and small touches from our team helped make your stay feel special, and that you enjoyed the breakfast experience as well. At the same time, thank you for mentioning the shower pressure. We appreciate this feedback and will certainly look into it with our technical team to further improve the comfort of our rooms. With warmest regards, Petr Frýdl General Manager

Dear Emmanuel, thank you for your generous feedback and for choosing to stay with us. I’m especially pleased that your visit left such a positive overall impression, reflecting the care and attention our team puts into every detail. It is always encouraging to know when our guests truly enjoy their time with us. With warmest regards, Petr Frýdl General Manager

Dear Jonathan, thank you very much for sharing your kind feedback and for rating your stay so highly. I’m truly pleased that your experience with us felt comfortable and well-balanced, creating a pleasant atmosphere throughout your visit. We hope to have the pleasure of welcoming you again soon. With warmest regards, Petr Frýdl General Manager

Dear Alain, Thank you very much for sharing your kind feedback with us. I am truly pleased to know that your stay was comfortable and that you felt well looked after throughout your time with us. We hope to have the pleasure of welcoming you back to Ostrava again soon. With warmest regards, Markéta Nováková Deputy Manager

Dear François, It’s such a pleasure to hear that you’ve been with us for four months and still feel happy in our care. Knowing that our hotel has become a little home for you is truly rewarding for our team. We’re excited to continue making your stay as comfortable and enjoyable as possible. With warmest regards, Markéta Nováková Deputy Manager

Dear Bertrand, thank you for amazing feedback. We really appreciate it and look forward to welcoming you back very soon. With warmest regards, Jiří Hnolík General Manager

Dear AnneMarie, Thank you so much for your lovely words. I’m delighted that you enjoyed your stay and felt warmly welcomed by our team. It’s always a pleasure to know our guests leave with such a positive impression — that’s exactly what we strive for every day. With warmest regards, Jiří Hnolík General Manager

Dear Mr. Alex, Thank you for sharing your feedback. We are truly sorry that your room had traces of smoke, as this does not reflect the standards we strive to uphold. Your comments will help us improve, and we will ensure that such situations are avoided in the future. We are glad to hear that you enjoyed the sauna and the bar, and we hope to welcome you again under better conditions. With warmest regards, Jiří Hnolík, general manager

Dear Mr. Audelin, Thank you for your beautiful feedback! We’re glad you enjoyed our location and the hotel. We look forward to welcoming you again soon. With warmest regards, Jiří Hnolík, general manager

Dear Mr. Bertrand, Thank you for your kind review. We are delighted to hear that you found our staff to be friendly, pleasant, and helpful, and that you enjoyed the relaxing atmosphere. Your feedback truly means a lot to us, and we strive to provide the best experience for all our guests. We hope to welcome you back soon for another enjoyable stay! Best regards, Jiří Hnolík, general manager

Dear Mr. L., Thank you for reaching out to us regarding your experience during your recent stay at our hotel. We sincerely apologize for the distress you experienced after dining with us, and we take your concerns very seriously. I want to assure you that we have conducted a thorough investigation into this matter. After careful review, we found that no other guests reported any food-related issues on that day. However, this does not diminish the seriousness of your experience, and we are committed to ensuring the highest standards of safety and quality in our restaurant. As part of our response, we conducted a complete inspection of our food supplies and kitchen procedures to prevent any similar incidents in the future. Our staff is trained to maintain strict hygiene protocols, and we continuously monitor our food quality to ensure our guests' safety and satisfaction. We appreciate your feedback and your recommendation of the hotel despite your experience with our restaurant. Your insights are invaluable to us as we strive to improve our services. We are dedicated to making sure that all our guests have a positive experience, and we hope you will give us another chance to serve you better in the future. If you have any further questions or require additional assistance, please do not hesitate to reach out. Sincerely, Jiří Hnolík