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Mercure Hanoi la Gare 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.5/5 3.663 opiniones

Hotel aprobado por ALLSAFE

Mensaje de información

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Habitación 1

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Mercure Hanoi la Gare
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+ 16 Servicios

Extras del hotel

  • Excelente restaurante brasserie francés y vietnamita

  • Centro de negocios y servicio de copias e impresión disponibles

  • WIFI gratuito y servicio de habitaciones 24 horas

  • Ubicado a 20 minutos de la estación de tren

  • Una gama de instalaciones de calidad de 4 estrellas

Este hotel participa en Planet 21 y actúa en favor de la hospitalidad positiva.

Localización del hotel

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street
Hoan Kiem District
100000 hanoi
viet nam

Tel: +842439447766

Fax: (+84)24/39448317

Registro a partir de 14h00

Salida hasta 12h00

  • MERCURE HANOI LA GARE:  Hanoi

  • En avión

    NOI BAI AIRPORT A 35 km /21,75 millas

  • En tren

    HANOI A 0,2 km /0,12 millas

GPS:21.026066, 105.841901

Servicios hoteleros

Registro a partir de - Salida hasta

Resumen
  • Restaurante
  • Hotel accesible en silla de ruedas
  • Bienestar
  • Aire acondicionado
  • Wifi
  • Bar

BRASSERIE LE PAVILLION

Moderno, luminoso y elegante, Brasserie Le Pavillion cuenta con una innovadora carta de vinos y un delicioso menú con numerosas especialidades vietnamitas e internacionales. Su jardín exclusivo ofrece un oasis de tranquilidad en el corazón de la ciudad.

Nuestros alojamientos

Valoraciones de
Mercure Hanoi la Gare de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL 4.5/5

3.663 opiniones

Valoración de TripAdvisor 4.0/5

1.332 opiniones

2021 Certificado de excelencia de TripAdvisor
Certificado de excelencia 2021

Buena experiencia

Nota de clientes de Avis 4.5/5

Dan Negocios - 23/12/2019 Comentarios confirmados ALL

Muy buen servicio

Dear Mr. G., We are very much obliged to you for spending time to give us such a generous feedback in regard to your recent stay at Mercure Hanoi La Gare! We endeavor every moment to offer a positive experience for our guests and it is wonderful to know that you were accommodated by our best service with professional and well-trained staff. Furthermore, we are so grateful for your loyalty and continued support as an ALL Platinum member which surely gives us a countless motivation to provide greater experience to all of our guests in the future. We look forward to hosting you again at our property and thank you for choosing Mercure! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

La excelencia hecha hotel

Nota de clientes de Avis 5.0/5

Javier En solitario - 05/12/2019 Comentarios confirmados ALL

Muy cerca del centro. Desayuno espectacular, muy completo. Habitación muy confortable y muy bien equipado. Recomendable al 100%.

Dear Mr. Javier, Your review was definitely a pleasure to read. It is always fabulous to know that we have met all of your expectations. We do appreciate your kind words about our location, breakfast as well as room condition which beautifully summed up all that is best about Mercure. If any chance brings you back to Hanoi, we are always here to welcome you! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager

Comoda

Nota de clientes de Avis 3.5/5

Jose I. P. S. Parejas - 10/10/2019 Comentarios confirmados ALL

Estancia cómoda sin lujos. Hotel muy limpio y cómodo. No teñimos bañera en la habitación, no hay piscina en el hotel y el gimnasio es muy pobre. Desayuno buenísimo.

Dear Mr. Porter S., Thank you for giving us your honest feedback regarding your recent stay at Mercure Hanoi La Gare! It is absolutely amazing to note that you very much enjoyed your stay with us from our well-maintained and furnished room facilities to extraordinary breakfast. However, we sincerely apologize for any inconvenience caused to you regarding the lack of swimming pool as well as poor gym facilities. Due to our typical location right at central area, we regret to not have enough space to have swimming pool. In addition, we will do our best to improve our products and services to exceed your expectation. We hope this singular issue will not affect your general judgement to our level of service. We hope to welcome you back in the near future! Sincerely, Nguyen Thu Thuy (Ms.) Front Office Manager
Nota de clientes de Avis 4.5/5

Luis En solitario - 08/08/2019 Comentarios confirmados ALL

La experiencia fue muy grata y positiva. Es un hotel sumamente cómodo, con muchas facilidades. Las habitaciones son confortables, los baños son amplios. Tiene una buena ubicación. Los servicios adicionales son adecuados. El personal es cordial y muy profesional

Dear Luis, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to hear you find our hotel location convenience, bathroom was spacious and that our staffs are friendly and professional. Thank you very much for your comment. I definitely will share your comment with all hotel levels, it warms their heart personally to hear of a happy guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Amabilidad

Nota de clientes de Avis 4.0/5

Fernando N. En solitario - 01/07/2019 Comentarios confirmados ALL

El trato y amabilidad fue la característica en el personal hecho que al turista lo complace confort en las habitaciones y excelente menu en el desayuno.

Dear Fernando Antonio N., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager
Nota de clientes de Avis 4.0/5

Anónimo Parejas - 23/06/2019 Comentarios confirmados ALL

El hotel esta muy bien situado, el personal encantador, pero las instalaciones les falta mantenimiento (pequeños detalles)

Dear Marta M., I am delighted to know that you had enjoyed your time in Hanoi with Mercure Hanoi La Gare. I am also glad to know that you find our hotel location convenience. As a culture of Mercure, our associates are passionate and motivated to exceed guest expectations. Your compliments have greatly inspired us to keep up the good job. Thank you very much and we all look forward to welcoming you back in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Mediocre

Nota de clientes de Avis 2.5/5

Anónimo Parejas - 14/06/2019 Comentarios confirmados ALL

Estamos de luna de miel y como detalle nos dejaron un pastel envuelto en fill. El único baño en los 5 hoteles de Vietnam que no tenía la manguera/bidé. Gimnasio ridículo mejor no tener nada y desayuno tenían un cartel que ponía zumo de naranja pero nunca lo era...no cumplió nuestras expectativas...

Dear Mediocre, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nguyen Thu Thuy (Ms.) Assistant Front Office Manager

Cada vez mejor

Nota de Tripadvisor 5.0/5

Marc C De negocios - 18/05/2019 Valoración certificada de TripAdvisor

La verdad es que ya es la 5 vez que me queso en ese hotel u cada vez se mejoran tanto en trato como en servicio, la gente de recepción muy atenta y los demás trabajadores restaurante, servicio, etc se han portado de forma espectacular, me he sentido vomo en casa j me han resuelto cada pregunta que he tenido durante mi estacia

Dear Marc C, Thank you for the review on your recent visit to our Mercure Hanoi La Gare I am very happy to hear that you enjoyed our accommodations as well as the attentive and dedicate of our staff in accommodating your needs! I am also glad to hear that this is already 5th times you have been back to the hotel and that service and everything else has improved every time, this is one of the best compliments we have received. Thank you again so much for sharing your experience and please let me know when is your next trip to Hanoi, I would love to say hello. Warm regards, Thuy Nguyen General Manager thuy.nguyenthanh@accor.com

Todo lo que puedas necesitar

Nota de clientes de Avis 5.0/5

María J. Parejas - 14/05/2019 Comentarios confirmados ALL

Pues tenéis unas instalaciones perfectas, muy céntricas.

Dear Maria Jose C., Thank you for sharing your experience with us at Mercure Hanoi La Gare! It is wonderful to know that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. We look forward to another opportunity to host you at our property, and once again, thank you for choosing Mercure Hanoi La Gare. Sincerely, Hang Bui (Ms.) Front Office Manager

Trato amable, buen desayuno y muy céntrico

Nota de clientes de Avis 5.0/5

Noelia Parejas - 08/12/2018 Comentarios confirmados ALL

Desayuno variado y delicioso. Muy céntrico. Trato muy amable. Muy bien insonorizado. Cama confortable y habitación moderna y bonita

Hotel amable y céntrico

Nota de clientes de Avis 4.0/5

Anónimo Amigos - 22/11/2018 Comentarios confirmados ALL

24 h de estancia en la ciudad y el hotel fue mi espacio de descanso

Dear Guest, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hang Bui (Ms.) Front Office Manager

Hotel excelente

Nota de clientes de Avis 5.0/5

Alba G. Amigos - 19/11/2018 Comentarios confirmados ALL

Muy buen hotel y buena ubicación. El servicio y la limpieza son excelentes. El personal muy atento. Habitaciones y baños muy cómodos. El buffet de desayuno muy rico y completo y en el restaurante uno de los mejores Pho ga que probé en todo Vietnam.

Dear Alba G., We very much appreciate your comments regarding your stay at the Mercure Hanoi La Gare. It is wonderful to know that you enjoyed your visit with us and that our staff was attentive and helpful throughout your stay. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure. Therefore, when we share comments like yours with our staff at all levels, it warms their heart personally to hear of a happy guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Muy agradable

Nota de clientes de Avis 4.0/5

Luís, P. L. U. D. S. I. A. L. V. D. D. Parejas - 08/11/2018 Comentarios confirmados ALL

Muy bien atendidos y trato muy cortés.

Dear valued guest, Thank you very much for your nice comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I am very glad to know you have an enjoyable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Muy agradable

Nota de clientes de Avis 5.0/5

Ana C. R. P. Parejas - 07/11/2018 Comentarios confirmados ALL

Muy buena atención y personal muy amable.

Dear Ana Carmen Royo P., We are truly humbled and could not be happier reading your written review. We really appreciate your great feedback regarding your experience. We make every effort to maintain the high standards of quality service delivery we are renowned for and we are delighted that we have been successful in achieving this during your stay. Thank you and we certainly look forward to the pleasure of welcoming you back for another wonderful stay. Sincerely, Hang Bui (Ms.) Front Office Manager

Genial

Nota de clientes de Avis 5.0/5

Julia Parejas - 18/10/2018 Comentarios confirmados ALL

Todo muy bien la habitación amplia y muy limpia. El desayuno muy bueno y el personal muy amable.

Dear Julia, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

excelente

Nota de clientes de Avis 4.5/5

Mercedes A. Parejas - 06/10/2018 Comentarios confirmados ALL

El personal, muy atento, la ubicación exacta,

Dear Mercedes A., We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hang Bui (Ms.) Front Office Manager

Imposible dormir por el olor a tabaco.

Nota de clientes de Avis 1.5/5

Fernando Parejas - 28/09/2018 Comentarios confirmados ALL

Nos alojamos en una habitación de la planta 6. En ningún momento se nos comunicó que la habitación (o la planta) fuera de fumadores. El pasillo de la planta huele a tabaco pero la habitación estaba lo suficientemente ventilada como para que no se oliera la primera noche cuando llegamos. El problema es que durante la segunda noche en la habitación se formó un olor rancio a tabaco procedente del cuarto de baño (supongo que por el sistema de extracción) que hizo imposible dormir. Al día siguiente abandonábamos el hotel muy pronto por la mañana y no tuve oportunidad de poner la reclamación oportuna. La cama era cómoda y el servicio de restauración bastante correcto. El desayuno bastante correcto también, como se espera para la categoría. Lástima el tema del olor a tabaco porque estropeó toda nuestra experiencia.

Dear Fernando, Thank you for taking the time to tell us about your experience at the Mercure Hanoi la Gare. I am sorry that your experience in regard of room preference did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

Muy buen hotel

Nota de clientes de Avis 5.0/5

María B. Parejas - 19/09/2018 Comentarios confirmados ALL

Nos quedamos dos noches y el hotel es muy bueno, estan muy bien ubicados para recorrer la ciudad. Sus recepcionistas son muy amables y se expresan excelente en inglés. Volvería

Dear Maria B., Fabulous to know that you had lovely stay with us. We continuously strive to provide an exceptional experience for all our guests and we very much enjoyed reading your succinct review that so beautifully summed up all that is best about Mercure Hanoi La Gare. We look forward to host you at our property and thank you for choosing Mercure. Sincerely, Hang Bui (Ms.) Front Office Manager

Bien ubicado, cómodo y muy correcto

Nota de clientes de Avis 4.5/5

Luis Parejas - 14/09/2018 Comentarios confirmados ALL

Muy buena.

Dear LUIS, We very much appreciate your comments regarding your stay at the Mercure Hanoi la Gare. I am very glad to know you enjoyed your stay with us. Thank you again for sharing your experience and we are looking forward to welcome you back in the near future. Sincerely, Hang Bui (Ms.) Front Office Manager

Muy Bueno!

Nota de Tripadvisor 4.0/5

X2561ILsergior En pareja - 20/04/2016 Valoración certificada de TripAdvisor

En general es muy buena elección, tiene muy buen servicio del personal, el hotel esta muy comodo y las habitaciones igualmente, no pongo excelente ya que la ubicación no es la mejor, pero se llega fácilmente a los lugares de interés

Dear X2561ILsergior, We really appreciate your feedback to us! I am happy to know that your stay was comfortable and satisfactory with our services. Thank you for sharing your experience and really look forward to see you again at Mercure Hanoi La Gare. Sincerely, Hieu Tong General Manager

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