SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.2/5 791 reviews

Best price
guarantee
SO Sofitel Mauritius - Image 1
SO Sofitel Mauritius - Image 2
SO Sofitel Mauritius - Image 3
SO Sofitel Mauritius - Image 4
Royal Road, Beau Champs, 61008 Bel Ombre, Mauritius

Description

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

  • Indulge your taste buds in our local culinary experience

  • Experience the Mauritian generosity and art de recevoir

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

SO Sofitel Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Mauritius

GPS:-20.509883, 57.435022

Telephone
Fax +230 615 1049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  791 reviews

TripAdvisor Rating  4.7/5  4,890 reviews

Certificate of excellence 2025

Friendly staff who always want to help. Rooms are very clean and people are generally kind.

TripAdvisor rating 5.0/5

Flyer11539956667 TripAdvisor review

Food is delicious and the staff is friendly. We were served like royalty!! Rooms are clean and superb. We were treated like royalty!

Booked the hotel at the last minute to surprise my husband for a relaxing weekend but got only dissatisfaction!!

TripAdvisor rating 2.0/5

dya k TripAdvisor review

We checked in on Friday with a planned stay of two nights. Upon arrival, the reception team welcomed us in a professional and pleasant manner, which we truly appreciated. Unfortunately, the positive first impression was not maintained throughout our stay. We encountered multiple issues in our room, including a non-operational telephone and a defective outdoor bathtub. Additionally, a glass was accidentally cracked, and during the minibar replenishment, small pieces of broken glass were left on the floor. Concerned about safety, I requested to speak with the housekeeping manager; however, after waiting approximately 20 minutes, only a supervisor attended to the matter. Our experience at the spa was also disappointing. When we inquired about massage availability, the therapist responded rudely and appeared unwilling to communicate, as she was occupied with her mobile phone. Furthermore, at the main restaurant, our table was not set upon arrival, and we were required to wait while holding our plates. Although an officer later apologized and offered three complimentary cocktails, this gesture did not fully compensate for the inconvenience experienced. Given the reputation of the hotel, these service lapses were unexpected and affected the overall quality of our stay. I hope this feedback will be taken seriously and used to improve service standards for future guests.

An incredible and special experience

TripAdvisor rating 5.0/5

Sabbir I TripAdvisor review

The hotel is located in the most wonderful part of the south, it’s very peaceful and so scenic! The room and facilities are very clean and the staff could not be more friendly, kind and accommodating - right from the domestic staff to the management!

Customer review rating 2.5/5

Yavin R. B. Families - Confirmed reviews ALL

The hotel has reduced staff and this impacts on quality of service, food and overall experience of guests. For eg the Kids Club remained unattented during my stay. The personal responsible for the fitness club is busy helping his colleagues at the reception. So it is time the top management stop squeezing the staffing and help to improve guests' experiences.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent experience at our hotel. We regret to learn that our service levels did not meet your expectations, particularly concerning the Kids Club and fitness facilities. Your comments about staffing will be duly noted as we continuously strive to enhance our guest experience. We appreciate your insights as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and restore your faith in our brand. Sincerely, Sofitel SO Mauritius Team

Good times

TripAdvisor rating 5.0/5

Umm H TripAdvisor review

A truly calm and serene hotel with a beautiful plant-filled atmosphere. Honestly, one of the best hotels for relaxation and privacy. My son absolutely loved the pool, and we felt very comfortable throughout our stay. The staff were extremely friendly and welcoming, especially Mr. Raj and Mr. Andriano, who made our experience even better. Highly recommended for anyone looking for peace, comfort, and excellent hospitality.

Dear Valued Guest, Thank you for sharing your memorable experience with us, by discovering the authentic vibe at Sofitel SO Mauritius, an exclusive collection of eco-friendly suites, architecture by Lek Bunnag and interior design by Kenzo Takada. We are delighted to know that you found our hotel to be a serene retreat, and that your son enjoyed the pool. It is wonderful to hear that our team, particularly Mr. Raj and Mr. Andriano, contributed positively to your stay. Your recommendation means a lot to us, and we look forward to welcoming you back for another relaxing getaway in the future. Sincerely, Sofitel SO Mauritius Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 268 reviews 8.6/10 Location
  • 447 reviews 5.9/10 Room
  • 752 reviews 7.7/10 Service
  • 17 reviews 1.6/10 WiFi
  • 391 reviews 6.3/10 Food
  • 212 reviews 6.6/10 Amenities
  • 133 reviews 3.7/10 Cleanliness
  • 102 reviews 5.8/10 Pool

Powered by Trustyou

Our other establishments nearby

Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 (1555 reviews)

At 23.146 km

See the hotel

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.