SO/ Sofitel Mauritius Hotel 5 stars

Since arrival until departure we appreciated every moment of our stay.

We stayed in different 5-star hotels all over Mauritius for 4 weeks, and this was the only hotel that we encountered rude, un-service minded staff all over the place. We had booked in total 3 nights but left early. Never greeted with a good morning, good evening but only “room number”, the restaurant La Plage had an attitude that made you feel so unwelcome. There is always exceptions and thank heaven for Mme Roma that was a wonderful person.

You need to reboot your entire guest relations program and how your staff act towards your clients. I had my worst experience ever staying in your hotel. It came to the point we were joking about it, SoRude, SoStroppy, SoAttitude...

It was nice. The hotel need a goof renovation. The quality of food is poor. I hope needful will be done for better quality.

Good service , good food , very friendly and kind staff members . Excellent room , very spacious and up to the level . However , my wife got a very bad and awful experience with your SPA .

Absolutely loved staying here. The location is wonderful, room was very modern, clean and hi-tech. Friendly staff, although a lot of times I noticed they didn't understand English. The only issue I had was the cleaner leaving the outdoor shower door open and when I returned to my room the shower was filled with cockroaches and other red insects. I understand that insects are part of the outdoor environment of the South Coast of Mauritius, but I had to request insect spray numerous times from reception and eventually, after about 2 hours a lady came with a half empty bottle of insecticide. Otherwise, a wonderful hotel - highly recommend.

We had a wonderful stay at your Hotel. The best thing about your Hotel was your staff. Most of them I don't know by name but we thank them all. Raj was charming. Our room maids Videema and the other girl who's name I'm sorry I have forgotten were both lovely. Sangani and Dipika were wonderful always cheerful and such good fun, they made our holiday memorable experience. I would also like to say 'thank you' to your gardeners who worked so hard to keep the whole site looking immaculate. The food was great, so much choice and so well presented by your charming kitchen staff.

Waiting for management follow-up due to the lack of soul, hospitality and experience.

We enjoyed the location of the hotel. Quiet and a very attractive beach with superb lagoon for snorkeling (seldom seen such impressive undersea world). The Staff is very friendly and always there to ensure the customer has a pleasant stay. We celebrated a special birthday and our wedding anniversary. The Staff did a tremendous effort to make us feel a bit special. Much appreciated. The hotel premises and garden are so nice and beautiful. All very clean. Although there is sometimes strong wind at the beach this allowed to enjoy a nice temperature. Coming from Northsea area this is something pretty common. Beach was cleaned daily. We enjoyed the daily changing themes of the evening buffets allowing to taste foods from all over. We also enjoyed the food that La Plage restaurant which brings you into a "dream" atmosphere. Also breakfast showed a nice variety of foods. Congrats to the the 2 Marie´s at the egg and omelet stand (they could be sisters although they are not). Great job and always friendly although there are constantly many persons people asking for special requests without consideration of others. So all in all we can recommend this hotels and the staff. We were very happy and achieved the goal of our vacation. So were there things that could be improved ? Of course but these items did not influence our stay negatively. Example: ensure the room is already cooled down before customer checks-in, the system of drinks or food ordering at the beach was not clear so we did not order anything, only one shower available at beach pool area, the fitness center does not deserve that name (too few machines available) ... I do have on suggestion for the Sofitel management though. Since everyone is talking about plastic in the seawater .. (in Europe certain plastic bags will be forbidden soon) install a guided program at the beach (frequency to be determined) that discloses such development of garbage in the sea. Then encourage guests when they walk on the beach to support the collection of garbage (ensure people can drop the stuff in containers, currently no waste containers available at the beach). If people participate the activity the get a small gift or a free drink at dinner or so ... We collected during our walks lots of plastic bottles and other plastics ... Every bit helps and one gets a good feeling to have done something positive. Please also train your staff to have the same attitude and help to clean the area´s outside the hotel premises. It is your ground and soil... keep it clean.. it is all our responsibility.. Again just a suggestion not a criticism.

I had a very good stay short but very good. Good service and such a nice bed.

Friendly n very helpful staff, good food.

Very disappointing - poorly maintained resort with substandard facilities, unmotivated staff and inadequate resources.

My stay at So Sofitel was very wonderful in the company of my family, where we spent the most beautiful times in a calm and very beautiful nature, all the hotel staff, without exception, are friendly and kind

The stay was very comfortable and enjoyable and I will repeat it at the earliest opportunity

Someone called and made reservations for us. We did payment via juice the night before our arrival. We immediately called hotel to inform them. The next day before arriving, we called hotel again to ask them whether they’ve received payment. They confirmed that indeed they received it. Yet on arriving at hotel at around 10.30 a.m, we were told that due to our late payment the night before they hadn’t set our room yet and we’d get our room in around 30 mins. We in fact got the room at around 11.45. We were on a day package and that ruined our day.