SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.1/5 859 reviews

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Royal Road, Beau Champs, 61008 Bel Ombre, Mauritius

Description

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

  • Indulge your taste buds in our local culinary experience

  • Experience the Mauritian generosity and art de recevoir

Our accommodation(s)

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Hotel location

SO Sofitel Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Mauritius

GPS:-20.509883, 57.435022

Telephone
Fax +230 615 1049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  859 reviews

Customer review rating 4.5/5

Priscille N. Families - Confirmed reviews ALL

The staff was welcoming and catered to our every need, the food was delicious and high quality, the room was spacious and clean, the bed was comfortable and the stay was, overall, a wonderful experience.

Customer review rating 0.5/5

Avinash E. Families - Confirmed reviews ALL

Very disappointing experience for a hotel claiming to be five-star, especially for families. We booked mainly for the kids’ club, but it was consistently not staffed during advertised hours (08:30–22:30). Every day, we had to go through reception and wait up to an hour for someone to show up. On our first day, our child was taken into the gym and allowed to use equipment, despite this being prohibited for minors — a clear safety concern. We also saw other children in the gym during our stay. Despite raising this with management and being assured it would be fixed, nothing changed. We were even told that we should have hired a babysitter instead, which defeats the purpose of having a kids’ club. More broadly, beyond the disappointment with the kids’ club, the overall level of service throughout the hotel was below expectations for a five-star property. At check-out, we were also asked to pay for a dinner that had been offered by the duty manager on our first night due to the issues encountered. When we explained this, it was denied, despite us not having signed any bill. The situation escalated to the point where staff threatened to call the police. Overall, a very disappointing experience and not what you would expect from a hotel of this standard. I would not recommend this hotel at all.

Dear Mr. E., Thank you for taking the time to share your feedback, twice, in fact. We were naturally surprised to see the same review published online twice, which may have resulted either from a technical issue or perhaps from a particularly strong determination to make your dissatisfaction known as widely as possible. It was also particularly concerning to hear certain comments reportedly made to our team regarding your intention to “close our hotel.” Of course, we fully respect every guest’s right to express dissatisfaction, although this type of statement inevitably creates some discomfort among our staff, who work hard every day to provide the best possible experience for all our guests. Regarding the Kids Club, as previously explained, our operating model may differ from that of some larger establishments. The club is supervised by two team members working in rotation to ensure the proper operation and general supervision of the area, rather than providing one-on-one care for each child. For this specific need, we had also gladly offered to arrange a babysitting service, which you declined. During the team’s lunch breaks, supervisory presence was nevertheless maintained on site. Regarding access to the gym, it is indeed open 24/7, as clearly indicated by the signage on site. Fortunately, this arrangement is generally very well appreciated by the vast majority of our guests and had, until now, never generated remarks of this nature. Finally, although we noticed throughout your stay that the services provided did not seem to meet your expectations, we nevertheless made every effort to extend several commercial gestures, including special attentions amenities, additionally a complimentary lunch at La Plage restaurant, as well as a late check-out which may perhaps have been overlooked in the context of your disappointment. We sincerely regret that your experience did not meet the standards we strive to offer, while also regretting that the various attentions and efforts made to address your concerns were evidently not enough to change your final perception. We naturally remain at your disposal. Sincerely, Sofitel SO Mauritius Team

Customer review rating 2.0/5

Sahil B. Couples - Confirmed reviews ALL

Dear Management Team at SO/ Sofitel Mauritius, ​I am writing to share feedback regarding my recent honeymoon stay at your resort from May 11th to May 16th, 2026. ​While I appreciated the spacious, clean room and the effective air conditioning, and found your staff to be pleasant, I must express that our overall honeymoon experience fell significantly short of expectations. As this was a special trip, we were quite disappointed by several service lapses: ​Honeymoon Recognition: Despite our trip organizer communicating that we were on our honeymoon, the room was not decorated to reflect this occasion. ​Delayed Amenities: The promised welcome amenities—wine, fruits, and sweets—were only provided one day after check-in and arrived well after our dinner. ​Room Maintenance & Hygiene: The outdoor bathtub was non-functional and dirty; despite reporting this and requesting a cleaning, no action was taken. Additionally, the toilet light was not working throughout our stay. ​Pests: We encountered issues with lizards outside our room, and on one occasion, a cat entered our room, which was quite unsettling. ​Dining Communication: During dinner, we were not informed that water was chargeable. Given that we had opted for a full-board package (costing over INR 1L) and were paying an additional daily fee, this lack of transparency regarding extra costs was frustrating. ​Departure Oversight: We were assured by Raj that a packed breakfast would be provided for our checkout, but this was never prepared or delivered. ​We chose your resort for a memorable experience, but these recurring issues made it difficult to enjoy our time as we had hoped. Given the significant investment we made in this trip and the lack of service standards experienced, I would appreciate a partial refund or appropriate compensation. Given our residence in Mumbai, I would also be open to receiving this as a credit or voucher that could be utilized at the Sofitel Mumbai for a future stay. ​I hope you will take this feedback seriously to ensure that future guests do not encounter the same disappointments. I look forward to hearing your proposed resolution to this matter. ​Sincerely, ​Sahil B.

Customer review rating 5.0/5

Nevidita R. Business - Confirmed reviews ALL

Great staff and ambiance

Customer review rating 0.5/5

Amit B. Business - Confirmed reviews ALL

Staff very unresponsive and unprofessional

Dear Mr. B. We’re sorry to hear about your experience. We appreciate your feedback and will address this with our team to improve our service standards. Sincerely, Sofitel SO Mauritius Team

Other web-users rate our hotel

  • 267 reviews 8.8/10 Location
  • 477 reviews 6.2/10 Room
  • 766 reviews 7.4/10 Service
  • 21 reviews 1.7/10 WiFi
  • 403 reviews 6.4/10 Food
  • 243 reviews 7.1/10 Vibe
  • 237 reviews 6.2/10 Amenities
  • 148 reviews 4.5/10 Cleanliness

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