SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.0/5 962 reviews

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Royal Road, Beau Champs, 61008 Bel Ombre, Mauritius

Description

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

  • Indulge your taste buds in our local culinary experience

  • Experience the Mauritian generosity and art de recevoir

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Suite

SO Suite, 1 King Bed or Twin Beds, Private garden, Terrace, Garden view Sea facing

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV with VCR
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 70 m² / 753 sq ft
  • Bedding 2 x Single bed(s) and 1 x Double bed(s)
See availabilities

70 SQM / 753 SQFT, Terrace with external bathtub, Private outdoor shower, Ensuite bathroom with shower, Sofitel MyBedTM, Espresso Coffee Machine, For up to 2 adults and 2 children under 12 years with trundle bed

  • Views:

    Garden View

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV with VCR
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Villa

SO Family Beach Villa, 1 King Bed, Private Garden with heated Plunge pool, Beach Front

Photo out of - SO Family Beach Villa, 1 King Bed, Private Garden with heated Plunge pool, Beach Front

120SQM / 1290 SQFT, Private garden with Plunge pool, Direct access to the beach, Private outdoor shower, Bathroom with bathtub and shower, Sofitel MyBedTM, Espresso Machine, For up to 2 adults and 3 children under 12 years

  • Views:

    Ocean/Sea view

Max. number of persons
5
Area
From 120 m² / 1291 sq ft

Bedding

Single bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV with VCR
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Villa

SO VIP Beach Villa, 2 Bedrooms, 1 Living Room, Private Garden with Heated Pool, Beach Front

Photo out of - SO VIP Beach Villa, 2 Bedrooms, 1 Living Room, Private Garden with Heated Pool, Beach Front

315 SQM/ 3390 SQFT, 2 Bedroom Villa, Dining room, private garden, swimming pool and Hamman, 2 private outdoor showers, Private Spa cabin, Sofitel MyBedTM, Kitchenette, Espresso Machine, up to 4 adults and 2 children under 12 years

  • Views:

    Ocean/Sea view

Max. number of persons
6
Area
From 315 m² / 3390 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Illy coffee machine
  • Kettle
  • Microwave
  • Mini Bar
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV with VCR
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

SO Sofitel Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Mauritius

GPS:-20.509883, 57.435022

Telephone
Fax +230 615 1049
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
  • 92 rooms
  • One room for people with reduced mobility
  • 8 connecting rooms

Languages spoken at the hotel

  • English
  • French

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s library
  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area

Well-being

SO Sofitel Pool

  • Outside
  • On site

SO FIT

  • On site
  • Hammam

Sports and leisure

Deep sea fishing/Sea fishing

  • Nearby

Gym

  • On site

Volleyball

  • On site

Boules/petanque

  • On site

Pedal boat

  • On site

Table tennis

  • Nearby

Golf

  • Nearby
  • Golf course 18 holes
  • Golf course 9 holes

Kayaking

  • Nearby

Bike rack facilities

  • Nearby

Kayaking

  • On site

Tennis

  • Nearby

Table tennis

  • On site

Parasailing

  • Nearby

Scuba diving

  • Nearby

Volleyball

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Pedal boat

  • Nearby

Wind surfing facilities

  • Nearby

Boules/petanque

  • Nearby

Gym

  • Nearby

Boat excursions

  • Nearby

Tennis

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 25 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 5 m / 5 ft
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

LA PLAGE

Currently unavailable

Photo out of - LA PLAGE

Currently unavailable

Peek into the open kitchen of this chic Mauritian beachfront restaurant: where the tantalizing smells of the catch of the day and Mauritian spices fill the air for a unique culinary experience.

Cooking style
Gourmet
Capacity
60
Royal Road, Beau Champs, 61008 Bel Ombre, Mauritius
Telephone +230 605 5800

Exceptional closings

  • From to

Other informations

Services

  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Musical Entertainment
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Peek into the open kitchen of this chic Mauritian beachfront restaurant: where the tantalizing smells of the catch of the day and Mauritian spices fill the air for a unique culinary experience.

A watery theme predominates in Takamaka Bar, with its deep blue infinity pool and soaring thatched roof adding a trendy, laid-back atmosphere with delicious canapés and a choice of signature cocktails, premium beverages and wines.

We invite you to dive into our unique beachfront swimming pool, shaped like a panga knife, used by locals to cut sugar cane. The pool is heated during winter months.

Relax with a vigorous workout in our intimate, nature-hugged Mauritius gym: a So FIT fitness studio. Equipped with the latest cardio machines and weights, you can book a session with a personal trainer or play tennis in the open air.

Nourish body and soul in this Mauritius So SPA's hammams and open-air cold and warm pools. Beauty treatments blend French cosmetology with organic products by Thémaé; acupuncture is with golden needles; massages span the world's ancient traditions

Marry in Mauritius: an idyllic spot to pledge vows. We ensure your wedding in Mauritius is perfect, from flowers to photos to a celebration meal on the beach. Book a wedding or lune de miel package in this romantic Mauritius honeymoon hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  962 reviews

Customer review rating 4.0/5

Brijmohun S. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Natasha G. Friends - Confirmed reviews ALL

Customer review rating 3.5/5

Kalpana B. Couples - Confirmed reviews ALL

Customer review rating 0.5/5

Nilesh K. Families - Confirmed reviews ALL

Customer review rating 3.5/5

Vijendra B. Families - Confirmed reviews ALL

Customer review rating 4.5/5

Natasha G. Friends - Confirmed reviews ALL

The staff are so friendly & informative from the minute we arrived we were greeted by a lovely gentleman Pradeep who gave us a welcome drink & buggy ride to reception. The ladies in the spa were magnificent. Raj was exceptional in customer service & treated everyone with care & passion. The staff in the restaurant were also friendly & tentative.

Customer review rating 3.5/5

Kalpana B. Couples - Confirmed reviews ALL

We had 5 night stay there and house boat activities were shut down by giving excuses and glass boat ride under maintenance from last 1 year, options for vegetarian are very limited and if available on request and tasteless, beach is beautiful and hotel have direct beach access and all rooms are sea facing, rooms are spacious and bigger but there is a lack of cleanliness, area is very secluded nothing is nearby to explore

Customer review rating 0.5/5

Nilesh K. Families - Confirmed reviews ALL

Disappointing Experience – Significant Issues During Our Entire Stay Our experience at this resort was extremely disappointing, especially considering the standard and expectations associated with the property. One of the biggest issues was the complete lack of Indian food options for breakfast and dinner throughout our stay. We were informed that there was no Indian chef available. For a resort that welcomes international guests, this is a significant shortcoming, particularly for Indian travellers who may expect at least a few basic Indian meal options. The electricity failures were an even more serious concern. We experienced power interruptions during the evening on all four days of our stay, and there were also interruptions at night. What was particularly frustrating was that the underlying problem was never properly identified or permanently resolved. Instead, only temporary solutions were provided, meaning we had to repeatedly face the same issue throughout our stay. Basic amenities such as reliable electricity and reasonable food choices should not be areas of concern at a resort of this category. Overall, these issues significantly affected our comfort and enjoyment of the stay. The management needs to seriously review its infrastructure, guest-service arrangements and, importantly, its ability to cater to travellers from different countries and cultures. Based on our experience, I would not recommend this resort to Indian travellers at present. I sincerely hope the management takes this feedback seriously and makes the necessary improvements rather than treating these issues as isolated incidents.

Customer review rating 3.5/5

Vijendra B. Families - Confirmed reviews ALL

Room size was averagish.... though, the property was nice and wonderfully located. Beach facing

Customer review rating 4.5/5

Atul B. Business - Confirmed reviews ALL

The property is beautiful, great location, great people, The rooms are airy and cheerful and the dodos in the entry alcove are a nice touch!

Customer review rating 3.5/5

Vishal A. Families - Confirmed reviews ALL

Good experience, rooms are well made. We travelled with our toddler of 1.5 years and the room allocated was Room No 103 which made it difficult for us to travel to kids hub, Restaurant, Spa and other facilities as the room was very far off. The Golf cart was not available even during rough weather / rains and was provided only on "exception basis" which made it difficult to request the second time. It may be worked upon and room allocation with guests travelling with toddlers or special needs may be allocated rooms nearer to facilities. Also, there is only a single cart which operates between the reception and main gain which may be challenging as the wait time can be upto 10 mins. Boathouse facility is not operational on Sunday and this can be listed out for guests to plan accordingly.

Customer review rating 2.0/5

Lalit A. Families - Confirmed reviews ALL

1. Buggy service is poor. Lot of wait time. Not available for internal transfer. Only available for reception /room to parking transfer. 2. Coffee machine has been provided but only two coffee capsules in a family suite which accommodates 4 people. We were three people stayed for 5 nights and only two coffee capsules for the entire stay. This is not 5 star hotel treatment. 3. Receptionist made me sit for an hour a day before check out to do their reconciliation of payment made by burning points. That's highly inefficient. The same lady does not smile and keep giving me scary looks as if I have done error. This is not what we expect from a 5 star Sofitel. She had to agree goof up in her understanding. I had to check out next day at 5:15 am hence I cleared payment stuff a night before. The surprising part was next day at 5:15 am the guy asked me to clear the pending amount instead of transferring me to the parking. I had to spend another 30 mins there explaining that it has been cleared already previously and then that fellow kept trying talking to other people and then they finally agreed that everything was already settled and the receptionist created confusion again. 4. The buggy driver didn't assist us with luggage transfer during check out. He should have assisted us. He is the same guy who asked us to clear payment during check out. He kept sitting in buggy and we had to load /unload our 6 bags.

Dear Mr. A., Thank you for sharing your detailed feedback. We sincerely regret that several aspects of your stay, particularly the buggy service, coffee amenities, and payment and departure arrangements, did not meet the level of service you expected. We are especially sorry for the inconvenience caused during your early departure and for the lack of assistance with your luggage. Your comments have been shared with the respective teams for review and follow-up. We hope to have the opportunity to welcome you again and provide a smoother experience. Sincerely, Sofitel SO Mauritius Team

Customer review rating 2.5/5

Shrestha G. Couples - Confirmed reviews ALL

My stay was okay. The reception staff felt warm but the bell boys and the people operating golf carts felt like where in a hurry to just get the job done. Would probably skip Sofitel for Mauritius when visiting next.

Dear Mrs. G., Thank you for sharing your feedback. We are pleased to hear that you found our reception team warm and welcoming. We are sorry that the service from our Buggy teams. We hope you may reconsider SO/ Mauritius for a future visit and allow us the opportunity to provide a better experience. Sincerely, Sofitel SO Mauritius Team

Customer review rating 3.5/5

Vikas S. Couples - Confirmed reviews ALL

We loved our stay and like living slow life in this beautiful product. Only thing which slightly disappointed us is lack of recognition for Accor Loyal customers holding platinum. I agree it is not entitlement but could not get late check out even though hotel was half empty. This will not take away great experience we had

Dear Mr. S., Thank you for your lovely feedback. We are delighted that you enjoyed the peaceful atmosphere and embraced the slow-life experience at SO/ Mauritius. We also appreciate your comments regarding Accor loyalty recognition and late check-out, and regret that we could not accommodate your request on this occasion. It is wonderful to know that this did not take away from your overall experience. We look forward to welcoming you back soon. Sincerely, Sofitel SO Mauritius Team

Customer review rating 1.0/5

Deva R. S. S. J. Families - Confirmed reviews ALL

I rarely leave negative reviews, but our stay at SO/ Mauritius was deeply disappointing. Beyond the scenic location and decent restaurant food, the hospitality was practically nonexistent. The staff felt superficial, robotic, and completely indifferent to guest satisfaction. Despite holding Platinum status, we were not granted early check-in. In fact, our room wasn’t even ready by the standard 3:00 PM check-in time; we were finally handed the keys at 3:10 PM. The buggy service was an absolute mess. We were made to wait 20 minutes at the restaurant and another 10 minutes in the lobby—30 minutes in total—only to be told that buggies only run between reception and the main gate. The staff acted like they were doing us a massive favor by driving us, instead of just communicating their policy upfront so we could walk instead of wasting time. The outdoor bathtub failed to produce warm water. It took three separate calls and several hours just to get a maintenance technician to show up. The Verdict The only bright spots were the lady at the bar and the gentleman at reception, who were the sole team members attempting any genuine human connection. Everyone else felt totally checked out. For the premium price point, this property falls flat. If you want genuine luxury and warmth, look elsewhere—Sofitel Flic-en-Flac handles hospitality infinitely better, with a team that actually goes out of their way to make you feel welcome. Definitely skipping SO/ Mauritius on future visits and advocating people to avoid.

Dear Mrs. Deva R. S. S. J., Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, particularly regarding the room readiness, buggy service, and maintenance response. We are pleased that you appreciated our bar and reception team members, and your comments have been shared internally for follow-up and improvement. We hope to have the opportunity to provide you with a more seamless experience in the future. Sincerely, Sofitel SO Mauritius Team

Customer review rating 5.0/5

Valenteena P. Couples - Confirmed reviews ALL

Enjoyed my stay to the fullest, the food the location, the overall service was too grear

Dear Mrs. P., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed the food, location, and overall service. It was a pleasure having you with us, and we look forward to welcoming you back soon. Sincerely, Sofitel SO Mauritius Team

Customer review rating 1.5/5

Priya A. Families - Confirmed reviews ALL

Our stay at SO/ Sofitel was an extremely disappointing experience and, frankly, a complete letdown considering the reputation and price point of the property. We stayed in a SO Suite, which unfortunately did not feel like a suite at all. The room felt dated, with old furnishings and dull, stained curtains. For a property carrying the Sofitel name, the overall upkeep and presentation were simply not at the standard one would expect. The housekeeping service was particularly poor. On multiple occasions, basic essentials such as bath towels, hand towels, water bottles, cutlery, coffee and other amenities were not replenished. Having to repeatedly follow up for basic housekeeping requirements is unacceptable for a hotel of this category. The buffet was extremely average, and the experience for vegetarians was especially disappointing. We were told that vegetarian food could be prepared separately upon request, but this was completely inconsistent and dependent on the individual server. Over three days, we had three entirely different experiences. One server was courteous and arranged vegetarian food for us. Another was dismissive and simply told us that whatever was available in the buffet was all we could have. Yet another bizarrely informed us that vegetarian food needed to be requested 24 hours in advance. This level of inconsistency is simply not acceptable. Guests should not have to negotiate with individual servers to receive basic dietary requirements, nor should the quality of service depend on who happens to be attending to them that day. Overall, the property does not justify its price, its positioning, or the Sofitel name. From the dated rooms and poor housekeeping to the disappointing food and inconsistent service, there were very few aspects of our stay that met the expectations one would reasonably have from a luxury property. This was a complete waste of money, and I would strongly advise others to think twice before choosing this property. Based on our experience, I would not recommend SO/ Sofitel and would certainly not stay here again.

Dear Mrs. A., Thank you for sharing your detailed feedback. We sincerely regret that your stay did not meet your expectations, particularly regarding housekeeping, room upkeep, dining, and the consistency of our service. Your comments have been shared with the respective teams for immediate follow-up and improvement. We are truly sorry that we did not provide the experience you expected. Sincerely, Sofitel SO Mauritius Team

Customer review rating 5.0/5

Agilen P. Couples - Confirmed reviews ALL

The staff are well trained be it for Mauritians or Tourists, one thing which I really appreciated during my stay.

Customer review rating 0.5/5

Musheerah A. W. Families - Confirmed reviews ALL

It was our first time to the hotel but we are extremely dissatisfied in terms of accomodation, food and entertainment compared to the price we paid and compared to other neibouring hotels package. I think emphasis should be on firstly staff training, secondly, before clients arrival, staff should already verify rooms if water is available in sink, dustbin in toilet, spoons for coffee in place, also orgazining the extra bed for children staying along upon client request. We asked to put the bed next to our bed but no one was there to do it. We have had to manage. Also, dinner time, there were not a great choices of foods, very limited. Breakfast also the same. I guess for on a half board basis the dinner should have been incredible to maintain the standard of the hotel. Otherwise, to attract more clients, the hotel should revised their package. All inclusive package would attract more clients and emphasis should be given on food and entertainment as well. More live entertainment should be encouraged. Otherwise, some staffs were very kind and welcoming. Thank you and all the best!

Dear Mr. W., Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations, particularly regarding room readiness, dining variety, and entertainment. Your comments have been noted and shared with the relevant teams for improvement. We are pleased that some of our colleagues made you feel welcome, and we truly appreciate your constructive suggestions. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Sincerely, Sofitel SO Mauritius Team

Customer review rating 5.0/5

Ramduth Families - Confirmed reviews ALL

I was there to celebrate the birthday of my wife and it was just WOW. The room is very big, the food was DELICIOUS, buffet very well filled and above all, the STAFFS !!! They have been excellent, warm and very attentive. Definitely coming back in DECember , school holidays for my son. A special for Miss Mahimah DOORBEEJAH of the RESERVATION dept for her assistance during my booking process.

Dear Mr. Ramduth, Thank you so much for your wonderful feedback. We are delighted that you enjoyed celebrating your wife’s birthday with us and appreciated our rooms, food, and especially the warmth of our team. We will be sure to share your special mention with Mahimah. We look forward to welcoming you and your family back in December. Sincerely, Sofitel SO Mauritius Team

Customer review rating 5.0/5

Kushagra S. Business - Confirmed reviews ALL

Great stay. Peaceful and serene environment. Friendly and helpful staff.

Dear Mrs. S., Thank you for your wonderful feedback. We are delighted that you enjoyed our peaceful surroundings and found our team friendly and helpful. We look forward to welcoming you back soon. Sincerely, Sofitel SO Mauritius Team

Customer review rating 5.0/5

Noushkant R. Families - Confirmed reviews ALL

It was a very enjoyable stay. Much recommended. All the staff were very friendly.

Dear Mrs. Noushkant R., Thank you for your lovely feedback. We are delighted you had an enjoyable stay and appreciated the friendliness of our team. We look forward to welcoming you back soon. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.5/5

Laurent L. R. Couples - Confirmed reviews ALL

The set-up is quite unusual, which gives the place a real sense of escape and makes the stay feel quite different from the usual hotel experience. The room was comfortable, and the staff were genuinely friendly, welcoming and helpful. Overall, a pleasant and distinctive stay.

Dear Mr. Laurent L. R., Thank you for your lovely feedback. We are delighted you enjoyed our unique setting, comfortable room, and the warm hospitality of our team. We hope to welcome you back soon. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.0/5

Agileswari P. Friends - Confirmed reviews ALL

Felt like a retreat and an escape in the greeneries of Bel ombre. Love how the staff were welcoming. Special mention to Mr Raj and Tia who welcomed us warmly .I would however suggest the hotel invest on maintenance of the outdoor bathtub with clean water.

Dear Mrs. Agileswari P., Thank you for your lovely feedback. We are delighted you enjoyed the peaceful surroundings and warm hospitality, especially from Raj and Tia. We also appreciate your comment regarding the outdoor bathtub and will certainly share it with our team for improvement. Sincerely, Sofitel SO Mauritius Team

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  • 23 reviews 0/10 WiFi
  • 275 reviews 7/10 Comfort
  • 264 reviews 6.4/10 Amenities
  • 262 reviews 7.5/10 Vibe
  • 160 reviews 7.3/10 Beach

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Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 (1653 reviews)

At 23.146 km

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