SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.0/5 1,010 reviews

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SO Sofitel Mauritius - Image 4
Royal Road, Beau Champs, 61008 Bel Ombre, Mauritius

Description

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

  • Indulge your taste buds in our local culinary experience

  • Experience the Mauritian generosity and art de recevoir

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Suite

SO Suite, 1 King Bed or Twin Beds, Private garden, Terrace, Garden view Sea facing

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Illy coffee machine
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV with VCR
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 70 m² / 753 sq ft
  • Bedding 2 x Single bed(s) and 1 x Double bed(s)
See availabilities

70 SQM / 753 SQFT, Terrace with external bathtub, Private outdoor shower, Ensuite bathroom with shower, Sofitel MyBedTM, Espresso Coffee Machine, For up to 2 adults and 2 children under 12 years with trundle bed

  • Views:

    Garden View

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV with VCR
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Villa

SO Family Beach Villa, 1 King Bed, Private Garden with heated Plunge pool, Beach Front

Photo out of - SO Family Beach Villa, 1 King Bed, Private Garden with heated Plunge pool, Beach Front

120SQM / 1290 SQFT, Private garden with Plunge pool, Direct access to the beach, Private outdoor shower, Bathroom with bathtub and shower, Sofitel MyBedTM, Espresso Machine, For up to 2 adults and 3 children under 12 years

  • Views:

    Ocean/Sea view

Max. number of persons
5
Area
From 120 m² / 1291 sq ft

Bedding

Single bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV with VCR
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Villa

SO VIP Beach Villa, 2 Bedrooms, 1 Living Room, Private Garden with Heated Pool, Beach Front

Photo out of - SO VIP Beach Villa, 2 Bedrooms, 1 Living Room, Private Garden with Heated Pool, Beach Front

315 SQM/ 3390 SQFT, 2 Bedroom Villa, Dining room, private garden, swimming pool and Hamman, 2 private outdoor showers, Private Spa cabin, Sofitel MyBedTM, Kitchenette, Espresso Machine, up to 4 adults and 2 children under 12 years

  • Views:

    Ocean/Sea view

Max. number of persons
6
Area
From 315 m² / 3390 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Illy coffee machine
  • Kettle
  • Microwave
  • Mini Bar
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV with VCR
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

SO Sofitel Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Mauritius

GPS:-20.509883, 57.435022

Telephone
Fax +230 615 1049
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
  • 92 rooms
  • One room for people with reduced mobility
  • 8 connecting rooms

Languages spoken at the hotel

  • English
  • French

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s library
  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area

Well-being

SO Sofitel Pool

  • Outside
  • On site

SO FIT

  • On site
  • Hammam

Sports and leisure

Deep sea fishing/Sea fishing

  • Nearby

Gym

  • On site

Volleyball

  • On site

Boules/petanque

  • On site

Pedal boat

  • On site

Table tennis

  • Nearby

Golf

  • Nearby
  • Golf course 18 holes
  • Golf course 9 holes

Kayaking

  • Nearby

Bike rack facilities

  • Nearby

Kayaking

  • On site

Tennis

  • Nearby

Table tennis

  • On site

Parasailing

  • Nearby

Scuba diving

  • Nearby

Volleyball

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Pedal boat

  • Nearby

Wind surfing facilities

  • Nearby

Boules/petanque

  • Nearby

Gym

  • Nearby

Boat excursions

  • Nearby

Tennis

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 25 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 5 m / 5 ft
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

LA PLAGE

Currently unavailable

Photo out of - LA PLAGE

Currently unavailable

Peek into the open kitchen of this chic Mauritian beachfront restaurant: where the tantalizing smells of the catch of the day and Mauritian spices fill the air for a unique culinary experience.

Cooking style
Gourmet
Capacity
60
Royal Road, Beau Champs, 61008 Bel Ombre, Mauritius
Telephone +230 605 5800

Exceptional closings

  • From to

Other informations

Services

  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Musical Entertainment
  • Musical Atmosphère

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Peek into the open kitchen of this chic Mauritian beachfront restaurant: where the tantalizing smells of the catch of the day and Mauritian spices fill the air for a unique culinary experience.

A watery theme predominates in Takamaka Bar, with its deep blue infinity pool and soaring thatched roof adding a trendy, laid-back atmosphere with delicious canapés and a choice of signature cocktails, premium beverages and wines.

We invite you to dive into our unique beachfront swimming pool, shaped like a panga knife, used by locals to cut sugar cane. The pool is heated during winter months.

Relax with a vigorous workout in our intimate, nature-hugged Mauritius gym: a So FIT fitness studio. Equipped with the latest cardio machines and weights, you can book a session with a personal trainer or play tennis in the open air.

Nourish body and soul in this Mauritius So SPA's hammams and open-air cold and warm pools. Beauty treatments blend French cosmetology with organic products by Thémaé; acupuncture is with golden needles; massages span the world's ancient traditions

Marry in Mauritius: an idyllic spot to pledge vows. We ensure your wedding in Mauritius is perfect, from flowers to photos to a celebration meal on the beach. Book a wedding or lune de miel package in this romantic Mauritius honeymoon hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,010 reviews

Customer review rating 5.0/5

Ajeet P. Families - Confirmed reviews ALL

Dear Mr. P., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our team made you feel well cared for. It is lovely to know that you were able to explore and discover the beauty of Mauritius with our assistance. We look forward to welcoming you back to SO/ Mauritius for another memorable experience. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.5/5

Emily J. F. W. Families - Confirmed reviews ALL

Dear Guest, Thank you so much for taking the time to share such a wonderful and detailed review of your stay with us! We are thrilled to read that you found our hotel to be a "quiet piece of paradise" and that our stunning beach and amazing wildlife completely lived up to your expectations. We are also delighted to hear that you enjoyed the excellent food and that our team made you feel so welcome. A very special thank you from us - and from them - for for highlighting Olive at the bar, Eric in the restaurant, Raj at the concierge, and Mireille, our wonderful egg chef! We will proudly pass along your kind words to them. At the same time, we truly appreciate your constructive feedback regarding the room decor and the Wi-Fi connection speed. Please rest assured that we are taking note of this; our upcoming refurbishment plans will help us refresh the guest rooms, and we are actively looking into ways to improve our internet speed for an even more seamless experience next time. As a valued ALL - Accor Live Limitless Classic member, we hope to have the pleasure of welcoming you and your family back very soon for another 10/10 stay! Warm regards, Mehdi Hotel Manager

Customer review rating 1.5/5

Alvin D. M. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent family stay at SO/ Sofitel Mauritius. While we are glad to know that the friendliness of our teams at Flamboyant and Takamaka restaurants and the cleanliness of your accommodation made a positive impression, we are deeply concerned to read about your overall experience. Your observations regarding your arrival, communication surrounding room requests, poolside setup, and restaurant operations have been taken very seriously. Please rest assured that your feedback has been shared directly with our management teams for internal review, allowing us to ensure our team delivers the level of service you expect. We appreciate your feedback, as it helps us continuously focus on maintaining our resort standards. We hope to have the opportunity to regain your trust and welcome you back for a significantly improved experience in the future. Warm regards, Mehdi Hotel Manager SO/ Sofitel Mauritius

Customer review rating 5.0/5

Tait A. M. M. Couples - Confirmed reviews ALL

Dear Mr. M., Thank you for your lovely feedback. We are delighted to hear that you appreciated the warm hospitality of our team, our beautiful surroundings and the views our property has to offer. Your kind words are truly appreciated and will be shared with our Heartists. We look forward to welcoming you back to SO/ Mauritius for another memorable stay. Sincerely, Sofitel SO Mauritius Team

Customer review rating 2.0/5

Hymanand T. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback following your recent stay, and for your loyalty as an ALL Gold member. While we are pleased to know that you enjoyed our location and serene ambiance, we have taken note of your comments regarding room maintenance, team interactions, and Wi-Fi connection. Maintaining appropriate operational standards across all areas is important to us, and your feedback has been shared with our heads of department for internal review. Thank you again for bringing your experience to our attention. We hope to have the opportunity to welcome you back for a better stay in the future. Warm regards, Mehdi Hotel Manager SO/ Sofitel Mauritius

Dear Mr. P., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and that our team made you feel well cared for. It is lovely to know that you were able to explore and discover the beauty of Mauritius with our assistance. We look forward to welcoming you back to SO/ Mauritius for another memorable experience. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.5/5

Emily J. F. W. Families - Confirmed reviews ALL

Hotel is a small hotel in the first with stunning beach. I chose hotel for the beach photos and was stunned. Food excellent, staff are friendly, helpful, nothing too much trouble. The decor is a little tired but I understand that a refurbish plan is due soon. Wildlife amazing. I would like to mention a few members of staff in particular who were amazing , olive in the bar, Eric in the restaurant, raj in concierge and the best egg chef mireille! Thank you for making this holiday amazing!!!

Dear Guest, Thank you so much for taking the time to share such a wonderful and detailed review of your stay with us! We are thrilled to read that you found our hotel to be a "quiet piece of paradise" and that our stunning beach and amazing wildlife completely lived up to your expectations. We are also delighted to hear that you enjoyed the excellent food and that our team made you feel so welcome. A very special thank you from us - and from them - for for highlighting Olive at the bar, Eric in the restaurant, Raj at the concierge, and Mireille, our wonderful egg chef! We will proudly pass along your kind words to them. At the same time, we truly appreciate your constructive feedback regarding the room decor and the Wi-Fi connection speed. Please rest assured that we are taking note of this; our upcoming refurbishment plans will help us refresh the guest rooms, and we are actively looking into ways to improve our internet speed for an even more seamless experience next time. As a valued ALL - Accor Live Limitless Classic member, we hope to have the pleasure of welcoming you and your family back very soon for another 10/10 stay! Warm regards, Mehdi Hotel Manager

Customer review rating 1.5/5

Alvin D. M. Families - Confirmed reviews ALL

1) luggages for room 126 & 127 were put in room 127 and guests in room 126 had to take their own luggage to their rooms 2) i did not appreciate service from the lady (short hair) who brought us to our room (126 - 127) - not welcoming at all - requested her to check if we could fill our mini bar and have an iron - while i understand that maybe it was not possible, i would have appreciated a feedback but we waited for 2 days and nothing 3) sent a message via whatsapp for iron - i was told that it would be delivered in 20 min - it never came - requested same again at the reception still nothing - had to call on whatsapp and then we were told that there were no irons left 4) at the swimming pool there were only around 15 deck chairs - we did not have any place to put our things ( not a major issue but you can consider same as an improvement) 5) dinner - we were given a table where there was no light and my mum ate chillipaste without realising since she could not see what she was eating - my brother highlighted this to the staff and they acknowledge that there was an issue with the light and made sure that on next day we were given another table. While we appreciate their service, according to me, there is a maintenance issue at the hotel 6) Improvement - there were flies around the sushi maybe set up should be different and at times there were no cooks near the buffet area Based on my previous experience (8 years ago) i would say that so sofitel does not provide a 5 star hotel anymore - more maintenance required and training of staff

Dear Guest, Thank you for taking the time to share your feedback following your recent family stay at SO/ Sofitel Mauritius. While we are glad to know that the friendliness of our teams at Flamboyant and Takamaka restaurants and the cleanliness of your accommodation made a positive impression, we are deeply concerned to read about your overall experience. Your observations regarding your arrival, communication surrounding room requests, poolside setup, and restaurant operations have been taken very seriously. Please rest assured that your feedback has been shared directly with our management teams for internal review, allowing us to ensure our team delivers the level of service you expect. We appreciate your feedback, as it helps us continuously focus on maintaining our resort standards. We hope to have the opportunity to regain your trust and welcome you back for a significantly improved experience in the future. Warm regards, Mehdi Hotel Manager SO/ Sofitel Mauritius

Customer review rating 5.0/5

Tait A. M. M. Couples - Confirmed reviews ALL

Staff were lovely and the hotel is well located and has beautiful views

Dear Mr. M., Thank you for your lovely feedback. We are delighted to hear that you appreciated the warm hospitality of our team, our beautiful surroundings and the views our property has to offer. Your kind words are truly appreciated and will be shared with our Heartists. We look forward to welcoming you back to SO/ Mauritius for another memorable stay. Sincerely, Sofitel SO Mauritius Team

Customer review rating 2.0/5

Hymanand T. Business - Confirmed reviews ALL

Location and ambiance are excellent…..rooms upkeep, attitude of the staff and services have been very bad as always

Dear Guest, Thank you for taking the time to share your feedback following your recent stay, and for your loyalty as an ALL Gold member. While we are pleased to know that you enjoyed our location and serene ambiance, we have taken note of your comments regarding room maintenance, team interactions, and Wi-Fi connection. Maintaining appropriate operational standards across all areas is important to us, and your feedback has been shared with our heads of department for internal review. Thank you again for bringing your experience to our attention. We hope to have the opportunity to welcome you back for a better stay in the future. Warm regards, Mehdi Hotel Manager SO/ Sofitel Mauritius

Customer review rating 4.5/5

Ourvashi B. Couples - Confirmed reviews ALL

The food was very tasty. The staff also treated us very well and they were very friendly & respectful. Only small problem was the jacuzzi in the terrace as we were not able to use it and it was a bit dirty and the terrace also. But overall the room was fine and we had a very good stay. It is a very quiet and peaceful place. Cannot wait fo come back again.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mehdi Hotel Manager So/Sofitel Bel Ombre

Customer review rating 5.0/5

Abdul L. A. Families - Confirmed reviews ALL

Good friendly staff, qwll looked after

Dear Mrs. A., Thank you so much for sharing such a wonderful review following your recent family stay at SO/ Sofitel Mauritius, and for your loyalty as an ALL Accor member. We are truly delighted to read that you had a comfortable stay and felt so well looked after. A special thank you for highlighting Christell at reception. I will personally pass along your kind recognition to her. She will be thrilled to know that her hospitality made such a positive impression on your stay. Thank you once again for your perfect score and your recommendation. We look forward to welcoming you and your family back for another memorable getaway in the near future. Warm regards, Mehdi Hotel Manager SO/ Sofitel Mauritius

Customer review rating 5.0/5

Joardar S. Business - Confirmed reviews ALL

I Love the calmness of the place. Mauritius is one of fev destinations just because of this hotel🫰🏻

Dear Guest, Thank you so much for sharing such a wonderful review following your stay at SO/ Sofitel Mauritius. We are deeply honored by your comment that our resort makes Mauritius one of your favorite destinations. Knowing that you enjoyed the breath-taking beach views and found total serenity and calmness during your stay is immensely rewarding for our entire team. Providing an inspiring, tranquil setting—whether for business or relaxation—is at the very heart of what we aim to deliver. Thank you once again for your perfect score and high recommendation. We truly look forward to welcoming you back for another memorable experience in the near future. Warm regards, Mehdi Hotel Manager SO/ Sofitel Mauritius

Customer review rating 4.5/5

Veena A. P. Families - Confirmed reviews ALL

Had amazing stay for 6 days. Be it food, hospitality, view, location, maintenance, staffs everything perfect.

Cher Monsieur, Nous vous remercions d'avoir pris le temps de partager vos impressions suite à votre séjour parmi nous. Nous sommes très heureux de lire que vous avez globalement apprécié votre expérience et que vous gardez un excellent souvenir de vos vacances. Nous prenons également bonne note de votre remarque concernant l'attente lors de votre arrivée et nous vous prions de nous en excuser. Soyez assuré que nos équipes mettent tout en œuvre au quotidien pour préparer et attribuer les chambres dans les meilleurs délais, tout en maintenant nos standards de qualité lors des périodes de forte affluence, afin de garantir une installation la plus fluide possible à nos hôtes. Nous vous remercions pour votre compréhension et espérons avoir le grand plaisir de vous accueillir à nouveau très prochainement à l'île Maurice. Cordialement, Mehdi So | Sofitel Mauritius Hotel Manager

Customer review rating 1.0/5

Madhuri S. M. Families - Confirmed reviews ALL

Extremely Disappointing Experience – Not Worthy of a 5-Star Hotel As a business travel consultant who works with hotels abroad and travels around the world, I have experienced many hotels, and unfortunately, this stay was extremely disappointing. The staff were incredibly inefficient. I requested a simple doormat, and even after 24 hours, it had still not been provided. Room cleaning was equally unacceptable: the dirty duvet was not changed, cups were left unwashed, tea and coffee were not replenished, and a dirty cloth was left on the bed despite the staff knowing we were staying with our 6-month-old baby. The housekeeping system makes absolutely no sense. One person comes to clean, another to refill supplies, and another to sweep the floor, yet the room is still not properly maintained. We had reserved a restaurant table specifically because we needed suitable access with our baby, only to discover that the table had not actually been reserved. The bedroom floor was dangerously slippery with the slippers provided!! The evening entertainment was extremely disappointing, and the fact that the bar at a supposed 5-star hotel closes at 10 pm is ridiculous. Guests are left with virtually nothing to do. Overall, this did not feel like a relaxing weekend break. Instead, it felt as though we were stuck in a room from 10 pm onwards with no entertainment and a constant stream of service failures. A 5-star hotel should deliver comfort, attention to detail, efficient service, and a relaxing experience, especially for families travelling with young babies. Unfortunately, this hotel fell far short of those expectations. As someone who travels extensively and works professionally with hotels, I expected much better. I will unfortunately not be recommending this hotel based on my experience.

Dear Guest, Thank you for taking the time to share your detailed feedback following your recent family stay with us. We sincerely regret that your experience did not meet your expectations. We have taken careful note of your observations regarding our housekeeping services, dining coordination, and our evening entertainment and bar schedules. Please rest assured that your comments have been shared with our management team. Warm regards, Mehdi So | Sofitel Mauritius Hotel Manager

Customer review rating 3.5/5

Bruce H. Couples - Confirmed reviews ALL

The room we were allocated (307) was near the main facilities, but had no view, and was so enclosed that the terrace at the back rarely caught the sun. My wife asked if we could change for a sea-view room and we were told that this would be arranged, however despite four separate follow-ups including speaking with the Asst manager nothing was done. Staff were generally very friendly, however the restaurant service was a bit haphazard with no-one in the waiting staff taking ownership of any requests. i.e. If cutlery or crockery was missing from the table we would ask for it to be provided, and sometimes it was and on other occasions nothing happened, we also had duplicates provided. On one occasion having had a starter from the buffet we returned with our main course to find that our table had been completely cleared! The buffet itself was very good, and plenty variety was offered.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to read that you enjoyed the quality and wide variety of our buffet, and that you found our staff to be generally very friendly. It is always a pleasure to receive positive feedback on our culinary offerings. We take careful note of your comments regarding your room allocation. Please accept our sincere apologies for any miscommunication regarding your request for a room change. We always do our utmost to accommodate such preferences; however, the hotel was unfortunately fully booked during your stay, which severely limited our availability to offer you an alternative room. We also greatly appreciate your constructive feedback regarding the service in our restaurant. Your observations about the table coordination have been shared with our Food and Beverage management team. This will help us refine our service standards and ensure a seamless and attentive dining experience for all our guests. Thank you once again for your valuable review. We hope to have the opportunity to welcome you back in the future for an even more seamless and relaxing stay. Warm regards, Mehdi So | Sofitel Mauritius Hotel Manager

Customer review rating 5.0/5

Tejashree S. Business - Confirmed reviews ALL

It was my 3rd time in the hotel for a stay and everytime its been a wonderful stay, ive enjoyed my stay each and every time here, The staff are so welcoming and friendly.

Dear Guest, Thank you so much for choosing to stay with us for the third time and for taking the time to share such a wonderful review. We also greatly appreciate your loyalty to our ALL Accor program. I am absolutely delighted to read that you had yet another very comfortable and enjoyable stay with us. Receiving a perfect score across all aspects of your business trip is incredibly rewarding for our entire team. I will certainly share your kind words with our staff; they take great pride in providing a welcoming and friendly atmosphere, and knowing that their efforts have consistently made your visits special is the best motivation they could ask for. It is always a pleasure to host you, and we eagerly look forward to welcoming you back for your fourth stay at our resort in the near future. Warm regards, Mehdi So | Sofitel Mauritius Hotel Manager

Customer review rating 3.5/5

Vidhi R. Couples - Confirmed reviews ALL

Loved the room, did an extra effort and everything was clean. They delayed in bringing us an iron and gave us sweets and fruit in the room to make up for that which was sweet of them. Staff awesome. Limited in food options tho but was good food.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. I am delighted to read that you had a comfortable stay and that you loved your room. It is wonderful to know that you found our staff to be awesome and that our team’s small gesture to make up for the delay with your iron added a sweet touch to your experience. I will certainly share your kind words with them, as they take great pride in caring for our guests. We also highly appreciate your constructive comments. We have taken good note of your feedback regarding the variety of our food options, particularly at breakfast, and I have shared this with our culinary team as we continuously look for ways to enhance our dining experiences. Furthermore, please accept our apologies for the delay you experienced in getting a buggy during your check-out. We understand how stressful this can be when you are on a schedule, and we have addressed this with our team to ensure smoother coordination and prompt service for our departing guests. Thank you again for your valuable review. We hope to have the pleasure of welcoming you back to Mauritius in the future for an even more seamless and memorable stay. Warm regards, Mehdi So | Sofitel Mauritius Hotel Manager

Customer review rating 5.0/5

Neha S. U. Business - Confirmed reviews ALL

Everything about the stay is amazing... I would love be there again and again

Dear Mrs. U., Thank you for your wonderful feedback. We are delighted you enjoyed your stay and look forward to welcoming you back home again and again. Sincerely, Sofitel SO Mauritius Team

Customer review rating 3.0/5

Hari M. Couples - Confirmed reviews ALL

Staff is very good no problem

Dear Sir, Thank you for taking the time to share your review following your recent stay with us, and for your loyalty as an ALL Accor Classic member. I am absolutely thrilled to see that you appreciated the efforts of our team! I will make sure to share your kind words with our staff, who will be delighted to know their service made a positive impact on your stay. It is also a pleasure to see that you thoroughly enjoyed our breakfast selection and our high standards of cleanliness. But we also understand your observations about your room. Please accept our apologies if your room was not entirely ready upon your arrival. We always aim to provide a seamless check-in experience, and I have shared your remark with our Front Office and Housekeeping teams to ensure better coordination moving forward. About the room and the building's condition, please rest assured that I have personally passed these details on to our Maintenance and Engineering department. We are continuously working on the upkeep and enhancement of our property, and feedback like yours is essential to help us target the areas that require additional attention and care. Thank you again for your valuable insights. We hope to have the pleasure of welcoming you back in the near future to provide you with an even better experience. Warm regards, Mehdi Hotel Manager

Customer review rating 3.5/5

Susan G. Couples - Confirmed reviews ALL

We found the buffet to be far too expensive for what it served. We attended the seafood buffet night and they had mussels and fish, so we turned to the ala-cart menu. The rooms also need some attention. No soundproofing between rooms !

Dear Mrs. G., Thank you for sharing your feedback. We regret that the dining experience and room comfort did not meet your expectations. Your comments are valuable, and we will share them with the relevant teams as we continue to improve our guest experience. Sincerely, Sofitel SO Mauritius Team

Customer review rating 5.0/5

Vikram S. R. Couples - Confirmed reviews ALL

Work trip for which my wife joined, the hotel made us feel warm and loved. It’s a beautiful property with warm staff!

Dear Mr. Vikram S. R., Thank you for your lovely feedback. We are delighted that you and your wife felt so warmly welcomed by our team. We look forward to welcoming you both back for another memorable stay. Sincerely, Sofitel SO Mauritius Team

Customer review rating 3.5/5

Ataul M. T. Families - Confirmed reviews ALL

Although some areas of the hotel can do with a refurb, the hotel staff are good and the hotel grounds are peaceful

Dear Mr. Ataul M. T., Thank you for your feedback. We are delighted you enjoyed our peaceful surroundings and the warm service of our team. We appreciate your comments regarding the refurbishment and look forward to welcoming you back. Sincerely, Sofitel SO Mauritius Team

Customer review rating 1.5/5

Ganesh K. Couples - Confirmed reviews ALL

Barring a couple of the staff, most people were cold and rude. Possibly because we were not French or White. Immediately on arrival, we were given a welcome drink and made to wait for 20 minutes before a buggy came to get us. At check-in, the lady who guided us (Aarthi) did not know anything about the activities - she could not answer any questions about the options. She then led us to our room (114) but lost her way twice - she said she was new and did not know the location very well. We visited the boat house 3 times - each time the local staff there were playing games on their phone and were disinterested in guiding us. They simply said, come back later as the conditions are not good. There was no interest in informing us over a 4 day stay when the conditions are better and we could come.

Dear Mr. K., Thank you for sharing your feedback. We sincerely apologize for the shortcomings in service you experienced. On behalf of Aarthi, who was new to the team at the time, we regret that your arrival experience did not meet expectations. We also take note of your comments regarding the Boat House team and assure you that your feedback will be shared with the relevant departments for improvement. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.5/5

Subramaniam R. Families - Confirmed reviews ALL

We stayed at So Sofitel from 2-Oct till 11-Oct. We had a memorable stay with the team looking after us very well. My family is vegan and whilst we struggled initially, Rajiv, Anastajia and the team ensured that the family food needs are looked after.

Dear Mr. Subramaniam R., Thank you for your lovely feedback. We are delighted that your family enjoyed a memorable stay. We will be sure to share your kind words with Rajiv, Anastajia, and the team. We look forward to welcoming you all back to SO/ Mauritius. Sincerely, Sofitel SO Mauritius Team

Other web-users rate our hotel

  • 281 reviews 8.5/10 Location
  • 524 reviews 5.7/10 Room
  • 831 reviews 6.8/10 Service
  • 23 reviews 0/10 WiFi
  • 444 reviews 6/10 Food
  • 293 reviews 6.3/10 Amenities
  • 282 reviews 6.8/10 Comfort
  • 274 reviews 7.4/10 Vibe

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