SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.4/5 856 reviews

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Royal Road, Beau Champs, 61008 Bel Ombre, Mauritius

Description

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

Our accommodation(s)

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Hotel location

SO Sofitel Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Mauritius

GPS:-20.509883, 57.435022

Telephone
Fax +230 615 1049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  856 reviews

TripAdvisor Rating  4.5/5  3,734 reviews

Certificate of excellence 2024

Go to a Beachcomber, DO NOT come here

TripAdvisor rating 1.0/5

Matthew B TripAdvisor review

What an absolute disaster and complete “ess ach 1 tee” hole! Save your money and go to a Beachcomber hotel on the island, you’ll experience a 5 star hotel as it should be done. Dirty linen, blood stains in the bathroom, stank of sewage, shower door was covered in god knows what, main restaurant was closed and were not told about this till we got there, and there was a note to Mrs Banks in the room when we got there - i’m not Mrs Banks. Had booked on for a week half board, all guests were stuffed into the la plage restaurant and we were asked to leave once we had just finished as other guests were waiting. Not good service. Swimming pool leaks, is not heated. Room on initial sight was lovely, but when you take a closer look they are incredibly dated, and in need of gutting and re-doing. We were there for 5 hours. Tried charging for a 1 night stay, to which I politely declined and continued with a full refund. Got a full refund and then went north to Trou-Aux-Biches Beachcomber. The staff were friendly enough, but is no substitute for the disaster that is this place. I feel sorry for them, they are advertising and working in an establishment that isn't a true 5 star hotel. The poor guy in the golf buggy is having to wrestle it because it’s so knackered and old. There has been a clear lack of investment in this place over the years and it shows. Manager had the cheek to ask we don't out anything on social media. A lot of people will have saved for a long time to come and experience a holiday in paradise and have paid a lot money to do so and will be sadly disappointed when they arrive. Complained when I got home and was offered 3000 reward Accor points - not good enough. Emailed head directors of Accor, no response - poor. Wont be recommending any Accor hotels in future as my confidence in their brand has been completely eroded. Heed my warning and go elsewhere.

RELAXING AND MOST BEAUTIFUL

TripAdvisor rating 5.0/5

peter s TripAdvisor review

Wonderful and the most friendly staff all round. Sylvia, Raj and the kitchen lady were the best. Taught me native language easily which made my stay wonderful. Really clean place all the time. Wonderful facilities and the most beautiful rooms. I will recommend it to anyone. Will be back….

Dear Valued Guest, Thank you for your fantastic review! We're delighted to hear that you enjoyed your stay and found our staff, especially Sylvia, Raj, and the kitchen lady, to be friendly and helpful. It's great that you appreciated the cleanliness and beautiful facilities. We look forward to welcoming you back soon for another wonderful experience! Warm regards So/ Sofitel Team

Great staff and service

Customer review rating 4.5/5

Ismail Couples - Confirmed reviews ALL

The head chef and the resort Nurse stand out as making our service experience exceptional. The chef met us at breakfast in the morning and asked what they could make for us for dinner. The Nurse was brilliant when my wife was stung on the beach - in arranging with the hospital and following up after

Dear Ismail S., We very much appreciate your comments regarding your stay at the SO Sofitel Mauritius. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, So/ Sofitel Team

Amazing holiday

Customer review rating 5.0/5

Krisha &. D. Couples - Confirmed reviews ALL

We had a really good time and i would liked to thanks Levi, Rajiv, Vishan, Phenella, Aman, Sylvio, Vimisha for their hospitality and they are the best. Thank you to all your team for making our holiday a special one. From Krisha &. D.

Good experience

Customer review rating 3.5/5

Ashwin A. Families - Confirmed reviews ALL

I liked the very welcoming attitude of all the employees but the buffet for vegetarian food was not really what I expected both Dinner and breakfast. There was not much on offer. I did not understand the idea of charging room service. I have been to all the hotel of Sun group and attitude group of hotel but never been charged for room service.

Dear Ashwin A., We very much appreciate your comments regarding your stay at the SO Sofitel Mauritius. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The So/ Sofitel Team

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Other web-users rate our hotel

  • 296 reviews 8.7/10 Location
  • 445 reviews 7.2/10 Room
  • 797 reviews 8.7/10 Service
  • 13 reviews 5.3/10 WiFi
  • 136 reviews 4.9/10 Cleanliness
  • 81 reviews 5.1/10 Value
  • 79 reviews 7.6/10 Breakfast

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Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 (1983 reviews)

At 23.12 km

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All our hotels in Bel Ombre

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.