SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.1/5 851 reviews

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Royal Road, Beau Champs, 61008 Bel Ombre, Mauritius

Description

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

  • Indulge your taste buds in our local culinary experience

  • Experience the Mauritian generosity and art de recevoir

Our accommodation(s)

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Hotel location

SO Sofitel Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Mauritius

GPS:-20.509883, 57.435022

Telephone
Fax +230 615 1049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  851 reviews

Customer review rating 4.0/5

Vinod R. N. Business - Confirmed reviews ALL

Been staying here for long. Location is a bit far from party places but very nice and laid back, right on the beach. Rooms are very good, so is the landscaping. Breakfast quality and variety can improve. Food options at the bar were limited this time. The check-in staff told me the beach restaurant was closed. I discovered later that it was indeed open. That was a disappointing misinformation.

Dear Vinod R. N., Thank you for your continued loyalty and for taking the time to share your detailed feedback with us. We are delighted to know that you continue to enjoy the peaceful beachfront location, the comfort of our rooms, and the beauty of our landscaping. It is always a pleasure to welcome returning guests such as yourself. We also appreciate your constructive comments regarding the breakfast variety and the limited food options at the bar. Your observations are valuable and will certainly be shared with our culinary team as we continuously work to enhance our guest experience. Please accept our sincere apologies for the incorrect information provided at check-in regarding the beach restaurant. We understand how disappointing and frustrating this must have been, and we will address this internally to ensure better communication and service accuracy moving forward. Thank you once again for your honest feedback, and we truly hope to have the opportunity to welcome you back for an even better experience in the future. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.5/5

Survesh E. Families - Confirmed reviews ALL

We had a nice time at SO Sofitel Mauritius. My wife and I were left amazed on how the whole hotel was calm and peaceful. Staff were friendly and helpful as well. Highly recommended this hotel.

Dear Survesh E., Thank you for sharing your wonderful experience at SO Sofitel Mauritius. We are delighted to hear that you and your wife enjoyed such a calm and peaceful atmosphere, and that our team contributed to making your stay pleasant with their friendliness and helpfulness. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay in the future. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.5/5

Veemal C. Families - Confirmed reviews ALL

Our stay at the hotel was outstanding and perfectly suited for a peaceful family getaway. From arrival, the atmosphere felt calm and welcoming, ideal for traveling with a baby. The room was spacious, spotless, and well laid out, giving us plenty of comfort and ease throughout the stay. The staff were exceptionally kind and attentive, always ready to help with baby-friendly needs and small details that made us feel genuinely cared for. Everything ran smoothly and without stress. The hotel’s quiet surroundings, elegant simplicity, and relaxed pace allowed my wife and me to truly unwind while our baby slept comfortably. Breakfasts were serene and unhurried, and the overall environment encouraged quality family time. It was a stay defined by comfort, tranquility, and thoughtful service—exactly what we hoped for as a family. We left feeling refreshed, relaxed, and grateful for such a peaceful experience together.

Dear Veemal C., Thank you very much for sharing such a thoughtful and detailed review of your stay with us. We are truly delighted to hear that your experience was so peaceful and well suited for your family getaway. It is especially rewarding to know that the calm atmosphere, comfort of your room, and attentive service from our team helped you and your family feel relaxed and well cared for throughout your stay, particularly with your baby. Your kind words mean a great deal to us, and we are grateful that you chose our hotel for this special time together. We look forward to welcoming you back in the future for another equally restful and memorable stay. Sincerely, Sofitel SO Mauritius Team

Customer review rating 3.0/5

Maissa J. Couples - Confirmed reviews ALL

Gorgeous location, felt a nice hospitality touch from Nilesh and Raj. The rest wasn’t that great, the pool area was quite bad, no one to assist, towels had to be taken from the room and brought to the pool. No staff available to order a drink or ask assistance. Had to walk all the way to the bar every 30 minutes to order a drink. This is a big miss in a holiday hotel. Was really disappointed by the spa service, at the check in we were told that we could walk in for the hammam and sauna service so we did. Once there the lady at the reception treated us badly and insisted we reserved before going. We referred to her what we’ve been told and only after that we could access the ‘SPA’. Again no towels provided or anything else. We should’ve brought the towels from the room to the pool and to the sauna, which I find unacceptable to walk around the whole day with wet towels. Again, no one in the spa area, hammam pools are tiny and only two people fit at once, stayed inside for few minutes and got out because other couples were queuing for it. Tried the steam room and it was really really dirty, pieces of the wall on the floor and a bad smell. So we left the spa after 10 minutes and never went back for the whole holiday. Restaurants and taxi service are great. Different buffets every night and we could arrange taxis from the hotel to the destinations at reasonable prices even last minute. Coffee pods in the room were free on the first day but chargeable on the other days.

Customer review rating 5.0/5

Mandeep S. Couples - Confirmed reviews ALL

Special thanks to each and every staff member for making our honeymoon so special and so comfortable. More than services, they gave us their love and blessings and sent us off with a promise to return soon!

Dear Mandeep S. Thank you for sharing such a heartfelt message. It was truly an honor to be part of such a special time in your lives. Your kind words mean the world to our entire team, and we’re so glad we could make your honeymoon memorable and comfortable. We’re especially touched that you felt the warmth and care from our staff—it’s exactly what we strive to offer every guest. Wishing you both a lifetime filled with love, happiness, and beautiful memories. We look forward to welcoming you back again soon! Sincerely, Sofitel SO Mauritius Team

Other web-users rate our hotel

  • 269 reviews 8.8/10 Location
  • 481 reviews 6.1/10 Room
  • 771 reviews 7.3/10 Service
  • 20 reviews 1.9/10 WiFi
  • 410 reviews 6.3/10 Food
  • 243 reviews 7.1/10 Vibe
  • 241 reviews 6.4/10 Amenities
  • 174 reviews 7.6/10 Beach

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