SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.0/5 999 reviews

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Description

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

  • Indulge your taste buds in our local culinary experience

  • Experience the Mauritian generosity and art de recevoir

Our accommodation(s)

Book this hotel
Room 1

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV with VCR
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 70 m² / 753 sq ft
  • Bedding 2 x Single bed(s) and 1 x Double bed(s)

70 SQM / 753 SQFT, Terrace with external bathtub, Private outdoor shower, Ensuite bathroom with shower, Sofitel MyBedTM, Espresso Coffee Machine, For up to 2 adults and 2 children under 12 years with trundle bed

  • Views:

    Garden View

Max. number of persons
4
Area
From 70 m² / 753 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Bathroom products
  • Hair dryer in bathroom
  • Make-up/magnifying mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV with VCR
  • Web TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Villa

SO Family Beach Villa, 1 King Bed, Private Garden with heated Plunge pool, Beach Front

120SQM / 1290 SQFT, Private garden with Plunge pool, Direct access to the beach, Private outdoor shower, Bathroom with bathtub and shower, Sofitel MyBedTM, Espresso Machine, For up to 2 adults and 3 children under 12 years

  • Views:

    Ocean/Sea view

Max. number of persons
5
Area
From 120 m² / 1291 sq ft

Bedding

Single bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Free in Room Mineral Water
  • Espresso machine
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Radio in bathroom
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV with VCR
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Pulse Air

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Villa

SO VIP Beach Villa, 2 Bedrooms, 1 Living Room, Private Garden with Heated Pool, Beach Front

315 SQM/ 3390 SQFT, 2 Bedroom Villa, Dining room, private garden, swimming pool and Hamman, 2 private outdoor showers, Private Spa cabin, Sofitel MyBedTM, Kitchenette, Espresso Machine, up to 4 adults and 2 children under 12 years

  • Views:

    Ocean/Sea view

Max. number of persons
6
Area
From 315 m² / 3390 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Electric stove
  • Fridge
  • Illy coffee machine
  • Kettle
  • Microwave
  • Mini Bar
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Bathroom products
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Mirror
  • Open bathroom
  • Slippers
  • Towel rack

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Voice mail

Tv Facilities

  • Music TV channels
  • Satellite/cable colour TV
  • TV with VCR
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Newspaper in room
  • Pillow Menu

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Hair dryer
  • Opening windows
  • Slippers
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Breakfast in bed
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop

Hotel location

SO Sofitel Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Mauritius

GPS:-20.509883, 57.435022

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service
  • 92 rooms
  • One room for people with reduced mobility
  • 8 connecting rooms

Languages spoken at the hotel

  • English
  • French

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Late Checkout

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet

Family

Babysitting on request

  • Babysitting on request

Services for children

  • Children''s library
  • Children''s Club for 3 to 6 years
  • Children''s Club for 4 to 6 years
  • Board games available
  • Outdoor playground for children
  • Indoor playground for children
  • Play area
  • Green area

Well-being

SO Sofitel Pool

  • Outside
  • On site

SO FIT

  • On site
  • Hammam

Sports and leisure

Deep sea fishing/Sea fishing

  • Nearby

Gym

  • On site

Volleyball

  • On site

Boules/petanque

  • On site

Pedal boat

  • On site

Table tennis

  • Nearby

Golf

  • Nearby
  • Golf course 18 holes
  • Golf course 9 holes

Kayaking

  • Nearby

Bike rack facilities

  • Nearby

Kayaking

  • On site

Tennis

  • Nearby

Table tennis

  • On site

Parasailing

  • Nearby

Scuba diving

  • Nearby

Volleyball

  • Nearby

Snorkelling/Scuba diving center

  • Nearby

Pedal boat

  • Nearby

Wind surfing facilities

  • Nearby

Boules/petanque

  • Nearby

Gym

  • Nearby

Boat excursions

  • Nearby

Tennis

  • On site
  • On site
  • Enclosed outdoor parking
  • Private
  • 25 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 5 m / 5 ft
  • Parking for a month
  • Parking for a week

Vehicles

  • Motorcycle places
  • Bus parking

Security

  • Well-lit parking
  • Parking with security service
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking

Accessibility

  • Accessible parking

Peek into the open kitchen of this chic Mauritian beachfront restaurant: where the tantalizing smells of the catch of the day and Mauritian spices fill the air for a unique culinary experience.

A watery theme predominates in Takamaka Bar, with its deep blue infinity pool and soaring thatched roof adding a trendy, laid-back atmosphere with delicious canapés and a choice of signature cocktails, premium beverages and wines.

We invite you to dive into our unique beachfront swimming pool, shaped like a panga knife, used by locals to cut sugar cane. The pool is heated during winter months.

Relax with a vigorous workout in our intimate, nature-hugged Mauritius gym: a So FIT fitness studio. Equipped with the latest cardio machines and weights, you can book a session with a personal trainer or play tennis in the open air.

Nourish body and soul in this Mauritius So SPA's hammams and open-air cold and warm pools. Beauty treatments blend French cosmetology with organic products by Thémaé; acupuncture is with golden needles; massages span the world's ancient traditions

Marry in Mauritius: an idyllic spot to pledge vows. We ensure your wedding in Mauritius is perfect, from flowers to photos to a celebration meal on the beach. Book a wedding or lune de miel package in this romantic Mauritius honeymoon hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  999 reviews

Customer review rating 5.0/5

Neha S. U. Business - Confirmed reviews ALL

Dear Mrs. U., Thank you for your wonderful feedback. We are delighted you enjoyed your stay and look forward to welcoming you back home again and again. Sincerely, Sofitel SO Mauritius Team

Customer review rating 3.5/5

Susan G. Couples - Confirmed reviews ALL

Dear Mrs. G., Thank you for sharing your feedback. We regret that the dining experience and room comfort did not meet your expectations. Your comments are valuable, and we will share them with the relevant teams as we continue to improve our guest experience. Sincerely, Sofitel SO Mauritius Team

Customer review rating 5.0/5

Vikram S. R. Couples - Confirmed reviews ALL

Dear Mr. Vikram S. R., Thank you for your lovely feedback. We are delighted that you and your wife felt so warmly welcomed by our team. We look forward to welcoming you both back for another memorable stay. Sincerely, Sofitel SO Mauritius Team

Customer review rating 3.5/5

Ataul M. T. Families - Confirmed reviews ALL

Dear Mr. Ataul M. T., Thank you for your feedback. We are delighted you enjoyed our peaceful surroundings and the warm service of our team. We appreciate your comments regarding the refurbishment and look forward to welcoming you back. Sincerely, Sofitel SO Mauritius Team

Customer review rating 1.5/5

Ganesh K. Couples - Confirmed reviews ALL

Dear Mr. K., Thank you for sharing your feedback. We sincerely apologize for the shortcomings in service you experienced. On behalf of Aarthi, who was new to the team at the time, we regret that your arrival experience did not meet expectations. We also take note of your comments regarding the Boat House team and assure you that your feedback will be shared with the relevant departments for improvement. Sincerely, Sofitel SO Mauritius Team

Dear Mrs. U., Thank you for your wonderful feedback. We are delighted you enjoyed your stay and look forward to welcoming you back home again and again. Sincerely, Sofitel SO Mauritius Team

Customer review rating 3.5/5

Susan G. Couples - Confirmed reviews ALL

We found the buffet to be far too expensive for what it served. We attended the seafood buffet night and they had mussels and fish, so we turned to the ala-cart menu. The rooms also need some attention. No soundproofing between rooms !

Dear Mrs. G., Thank you for sharing your feedback. We regret that the dining experience and room comfort did not meet your expectations. Your comments are valuable, and we will share them with the relevant teams as we continue to improve our guest experience. Sincerely, Sofitel SO Mauritius Team

Customer review rating 5.0/5

Vikram S. R. Couples - Confirmed reviews ALL

Work trip for which my wife joined, the hotel made us feel warm and loved. It’s a beautiful property with warm staff!

Dear Mr. Vikram S. R., Thank you for your lovely feedback. We are delighted that you and your wife felt so warmly welcomed by our team. We look forward to welcoming you both back for another memorable stay. Sincerely, Sofitel SO Mauritius Team

Customer review rating 3.5/5

Ataul M. T. Families - Confirmed reviews ALL

Although some areas of the hotel can do with a refurb, the hotel staff are good and the hotel grounds are peaceful

Dear Mr. Ataul M. T., Thank you for your feedback. We are delighted you enjoyed our peaceful surroundings and the warm service of our team. We appreciate your comments regarding the refurbishment and look forward to welcoming you back. Sincerely, Sofitel SO Mauritius Team

Customer review rating 1.5/5

Ganesh K. Couples - Confirmed reviews ALL

Barring a couple of the staff, most people were cold and rude. Possibly because we were not French or White. Immediately on arrival, we were given a welcome drink and made to wait for 20 minutes before a buggy came to get us. At check-in, the lady who guided us (Aarthi) did not know anything about the activities - she could not answer any questions about the options. She then led us to our room (114) but lost her way twice - she said she was new and did not know the location very well. We visited the boat house 3 times - each time the local staff there were playing games on their phone and were disinterested in guiding us. They simply said, come back later as the conditions are not good. There was no interest in informing us over a 4 day stay when the conditions are better and we could come.

Dear Mr. K., Thank you for sharing your feedback. We sincerely apologize for the shortcomings in service you experienced. On behalf of Aarthi, who was new to the team at the time, we regret that your arrival experience did not meet expectations. We also take note of your comments regarding the Boat House team and assure you that your feedback will be shared with the relevant departments for improvement. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.5/5

Subramaniam R. Families - Confirmed reviews ALL

We stayed at So Sofitel from 2-Oct till 11-Oct. We had a memorable stay with the team looking after us very well. My family is vegan and whilst we struggled initially, Rajiv, Anastajia and the team ensured that the family food needs are looked after.

Dear Mr. Subramaniam R., Thank you for your lovely feedback. We are delighted that your family enjoyed a memorable stay. We will be sure to share your kind words with Rajiv, Anastajia, and the team. We look forward to welcoming you all back to SO/ Mauritius. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.0/5

Stuart A. Couples - Confirmed reviews ALL

We stayed as a couple ant this hotel and it was fantastic. The gardens were beautiful and rooms private. Food gorgeous too.

Dear Mr. Stuart A., Thank you for your wonderful feedback. We are delighted you enjoyed our beautiful gardens, private rooms, and delicious cuisine. We look forward to welcoming you both back for another memorable stay at SO/ Mauritius. Sincerely, Sofitel SO Mauritius Team

Customer review rating 0.5/5

Abhinav K. Families - Confirmed reviews ALL

property is old and not well maintained. staff is super supportive.

Dear Mr. Abhinav K., Thank you for your feedback. We appreciate your comments regarding our facilities and are delighted that our team made a positive impression through their supportive service. We hope to have the opportunity to welcome you back. Sincerely, Sofitel SO Mauritius Team

Customer review rating 3.0/5

Kerlyna P. Families - Confirmed reviews ALL

Our stay at Sofitel was a wonderful and relaxing experience. The location was excellent, and the peaceful atmosphere, beautiful greenery, and lush surroundings made us feel like we were in paradise. 🌿✨ It was the perfect place to unwind, enjoy nature, and spend quality time together as a family. We truly enjoyed our stay and left feeling refreshed. A lovely experience that we would happily recommend! Although we had a wonderful and relaxing stay at Sofitel, the food selection did not fully meet our expectations. In particular, the Indian curries were quite spicy and not suitable for young children, and there were limited alternative options for little ones. For a hotel of this standard, we would have expected a wider variety of food choices, including Indian dishes as well as milder, child-friendly options and more familiar international meals. Improving the food selection would make the experience even more enjoyable for families travelling with young children. The breakfast was amazing, with a great selection of food. We especially appreciated the 11 a.m. breakfast timing, which allowed us to sleep in and enjoy a relaxed morning without rushing. It was such a lovely touch that made our stay even more enjoyable! 🥐☕✨ Overall, we had a lovely and relaxing stay at Sofitel. The beautiful surroundings, peaceful atmosphere, excellent location, and amazing breakfast made our experience feel like a little paradise. We particularly appreciated the late breakfast timing, which allowed us to enjoy a slow and relaxing morning as a family. However, the food variety, especially the options for young children, could be improved to meet the expectations of a hotel of this standard. With a few improvements in this area, the overall experience would be even better. We left with beautiful memories and would love to return! 🌿✨

Dear Mrs. P., Thank you for your lovely and detailed feedback. We are delighted that you enjoyed our peaceful surroundings, beautiful gardens, and breakfast experience. We also appreciate your comments regarding the variety of food options for children, which we will share with our culinary team. We look forward to welcoming your family back for another memorable stay at SO/ Mauritius. Sincerely, Sofitel SO Mauritius Team

Customer review rating 3.5/5

Naseeruddin S. M. A. Couples - Confirmed reviews ALL

The location is really nice. The Indian buffet dinner was delicious. But being an Accor member I was disappointed with the room. Got a room which was a bit old. It's bath tub is defective, the water doesn't remains. After nearly one hour of letting the water to fill, it was only ⅓ full. And there's no privacy due to the neighbours can see us. The hotel was nearly half full, and we requested late check out since the booking date, but 2 hours before they informed us the room is already taken so we need to move at noon.

Dear Mr. Naseeruddin S. M. A., Thank you for sharing your feedback. We are pleased you enjoyed our location and Indian buffet dinner, but sincerely regret the disappointment regarding your room and late check-out arrangements. Your comments are valuable and will be shared with the relevant teams as we continue to improve our guest experience. We hope to have another opportunity to welcome you back and provide a more satisfying stay. Sincerely, Sofitel SO Mauritius Team

Customer review rating 1.0/5

Michael N. Couples - Confirmed reviews ALL

Overall, I enjoyed my stay at Sofitel SO Mauritius and appreciated the hospitality. However, one evening I fell on a poorly lit pathway within the resort, sustaining injuries and visible marks. Although the hotel initially apologised and offered 3,000 ALL Reward points, I emailed the management on Friday, 10 October, to raise my concerns about guest safety, request appropriate compensation, and ask for specific measures to improve the pathway lighting and prevent similar incidents. I would appreciate a response addressing these concerns, including details of the compensation being offered and the steps the hotel will take to ensure that all pathways are adequately lit, clearly marked and safe for guests

Dear Mr. N., Once again we sincerely regret the incident and the injuries you sustained. Guest safety remains our priority, and your concerns regarding pathway lighting and appropriate follow-up have been shared with our management team for further review. Sincerely, Sofitel SO Mauritius Team

Customer review rating 3.5/5

Paul M. Couples - Confirmed reviews ALL

wedding anniversary celebration, friendly staff but need better training

Dear Mr. M., Thank you for celebrating your wedding anniversary with us. We are delighted you appreciated our team’s friendliness and appreciate your feedback regarding training, which will help us further improve our service. We look forward to welcoming you back for another special occasion. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.0/5

Hushna H. Families - Confirmed reviews ALL

Had a nice time Great staff And amazing food

Dear Mrs. H., Thank you for your lovely feedback. We are delighted you enjoyed your stay, our team’s hospitality, and the food. We look forward to welcoming you back to SO/ Mauritius. Sincerely, Sofitel SO Mauritius Team

Customer review rating 2.0/5

Dhvani R. Families - Confirmed reviews ALL

Pool wasn't heated, very less option in veg, no entertainment included, very quiet, out of 3 buggies only 2 were working,

Dear Mrs. Dhvani R., Thank you for sharing your feedback. We regret that some aspects of your stay did not meet your expectations, particularly regarding the pool, vegetarian options, entertainment, and buggy service. Your comments are valuable and will be shared with the relevant teams for improvement. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.0/5

Lesley P. Couples - Confirmed reviews ALL

Overall good, had to change rooms due to ant invasion and disappointed when changing rooms to find dirty towels and thread bare dressing gowns. Raj, Amil, Eric and Jammy were exceptional, very friendly and helpful.

Dear Lesley P., Thank you for your feedback. We sincerely apologize for the room inconveniences and the condition of the amenities. We are delighted that Raj, Amil, Eric, and Jammy made a positive impression through their exceptional service. Your comments will be shared with our teams, and we hope to welcome you back for a better experience. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.5/5

Shane P. Couples - Confirmed reviews ALL

The entire experience was what I was looking for. Relaxation was a priority, nice quiet and chilled atmosphere. Maybe a little more night time entertainment wouldn’t be a bad thing for this resort, I think the bar area would benefit from this, also maybe some traditional Mauritian entertainment and song to show off this beautiful island and it’s wonderful people

Dear Mr. P., Thank you for your lovely feedback. We are delighted you enjoyed our peaceful atmosphere and relaxing surroundings. We also appreciate your suggestions regarding evening entertainment and traditional Mauritian culture, which we will share with our team. We look forward to welcoming you back to SO/ Mauritius. Sincerely, Sofitel SO Mauritius Team

Customer review rating 5.0/5

Mihir S. Couples - Confirmed reviews ALL

Very peaceful and serene property alongwith a verg good location

Dear Mr. Mihir S., Thank you for your kind feedback. We are delighted you enjoyed our peaceful surroundings and beautiful location. We look forward to welcoming you back to SO/ Mauritius. Sincerely, Sofitel SO Mauritius Team

Customer review rating 3.0/5

Farheen A. Families - Confirmed reviews ALL

Buffet was limited in term of choices and lack of entertainment.

Dear Farheen A., Thank you for your feedback. We regret that the buffet variety and entertainment did not meet your expectations. Your comments are valuable and will be shared with our team as we continue to improve our guest experience. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.0/5

Mary M. Families - Confirmed reviews ALL

Welcoming and helpful staff. Was pleasant.

Dear Mary M., Thank you for your kind feedback. We are delighted our team made your stay pleasant with their warm welcome and helpful service. We look forward to welcoming you back to SO/ Mauritius. Sincerely, Sofitel SO Mauritius Team

Customer review rating 2.0/5

Sashank P. Business - Confirmed reviews ALL

Hotel rooms and hotel is located in an isolated part of the island. Staff is not friendly. They only give 3 bottles of water In the room and charge you for more.

Dear Mr. Sashank P., Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding our service and the water policy. Your comments are taken seriously and will be shared with our teams for improvement. Sincerely, Sofitel SO Mauritius Team

Other web-users rate our hotel

  • 279 reviews 8.5/10 Location
  • 513 reviews 5.5/10 Room
  • 823 reviews 7/10 Service
  • 23 reviews 0/10 WiFi
  • 436 reviews 6/10 Food
  • 280 reviews 6.6/10 Amenities
  • 279 reviews 6.9/10 Comfort
  • 270 reviews 7.3/10 Vibe

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