SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.1/5 836 reviews

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Royal Road, Beau Champs, 61008 Bel Ombre, Mauritius

Description

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

  • Indulge your taste buds in our local culinary experience

  • Experience the Mauritian generosity and art de recevoir

Our accommodation(s)

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Hotel location

SO Sofitel Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Mauritius

GPS:-20.509883, 57.435022

Telephone
Fax +230 615 1049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  836 reviews

Customer review rating 5.0/5

Ajay A. Families - Confirmed reviews ALL

The whole staff at the Resort was very co-operative and the hospitality was marvelous.I have just to make a suggestion: The management should provide a leaflet or brochure in respect of facilities available at the resort to the visiting guests once they check-in such as Boat House, Spa, Gym, Swimming Pool to name a few to enable them to enjoy their stay at the Resort. The cost of water bottles charged while the guests are having their break-fast, lunch or dinner was not taken in a good taste. All said & done, we enjoyed our stay to the maximum and would love to visit the resort again as and when we visit Mauritius again.

Dear Valued Guest, Thank you very much for sharing your kind feedback about your recent stay with us. We are delighted to hear that you found our team cooperative and that you enjoyed the hospitality at the resort. Your appreciation means a lot to all of us. Thank you as well for your valuable suggestion regarding providing a leaflet or brochure with information about the resort’s facilities such as the Boathouse, Spa, Gym, and Swimming Pool at the time of check-in. This is a very helpful recommendation, and we will certainly share it with our management team to improve the overall guest experience. We also appreciate your comment regarding the cost of water bottles during meals. Your feedback is important to us, and we will take it into consideration as we continually review our services and offerings. We are very pleased to know that, overall, you enjoyed your stay to the fullest. It would be our great pleasure to welcome you back whenever you visit Mauritius again. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.0/5

Saveena H. Families - Confirmed reviews ALL

it was a superb one night stay with the outdoor bathtub which we enjoyed a lot.the room was cosy and comfortable,all staffs from concierge to restaurant were very friendly and helpful in every way.we will come back again definitely.

Dear Valued Guest, Thank you so much for your wonderful review. We are thrilled to hear that you had a superb stay with us and that you especially enjoyed the outdoor bathtub, it’s always a pleasure to know our guests were able to fully relax and make the most of their experience. We’re also delighted that you found your room cosy and comfortable. Your kind words about our team, from concierge to restaurant staff, truly mean a lot. Providing friendly and helpful service is something we take great pride in, and your feedback will certainly be shared with everyone. We very much look forward to welcoming you back again for another memorable stay. Sincerely, Sofitel SO Mauritius Team

Customer review rating 1.5/5

Axelle L. Families - Confirmed reviews ALL

Hotel staff was very nice, food was "correct" but not up to a 5 star standard. But the swimmimg pool was VERY DIRTY, it had floating particles and honestly we did not feel safe in the water healthwise. Main building of hotel quite disappointing. We asked for water bottles (that are normally due in the room) TWICE in the morning and never received them. Overall I would not recommend this hotel.

Dear Valued Guest, Thank you for taking the time to share your feedback While we are pleased to read that you found our staff to be very nice, we are truly sorry that several aspects of your stay did not meet your expectations. Please accept our sincere apologies for the condition of the swimming pool during your visit. Cleanliness and guest safety are among our highest priorities, and what you described is certainly not reflective of our standards. Your comments have been shared with our maintenance and housekeeping teams for urgent review and corrective action. We also regret the inconvenience you experienced regarding the water bottles not being delivered despite your requests. This is not the level of service we strive to provide, and we understand how frustrating this must have been. Additionally, we are sorry that the food and the condition of the main building did not reflect the 5-star experience you were expecting. Your feedback is extremely valuable, as it helps us identify areas where we must improve. We genuinely appreciate your honest comments and would welcome the opportunity to restore your confidence in us in the future. We look forward to welcoming you back in another circonstances. Sincerely, Sofitel SO Mauritius Team

Customer review rating 4.5/5

Shardha C. Couples - Confirmed reviews ALL

I had a nice time for a well deserved break at a calm environment surrounded by greeneries and a magnificent view on the sea.

Dear Valued Guest, Thank you for your kind words. We are delighted to hear that you enjoyed a well-deserved break in a calm environment, surrounded by lush greenery and a magnificent sea view. It’s wonderful to know that our setting contributed to a relaxing and memorable stay. We look forward to welcoming you back for another peaceful getaway soon. Sincerely, Sofitel SO Mauritius Team

Customer review rating 2.0/5

Argyrios K. Families - Confirmed reviews ALL

Not as advertised and a lot of faults due to out of season timing. Main poll out of service for the whole stay (4 Days), complimentary activities not given due to lack of staff and the excuse was always the state of the whether. Maintenance was done poorly just to avoid the complains. Amenities where outdated (connectivity with BOSE sound system was not possible as advertised and power sockets for TV were unavailable at both rooms)

Dear Valued Guest, Thank you for sharing your feedback. We are truly sorry that your experience did not meet your expectations. We regret the inconvenience caused by the pool being out of service, the limited availability of complimentary activities, and the issues with room amenities, including the sound system and power sockets. Your comments have been shared with our management and maintenance teams to ensure that these matters are addressed and that our services better match the expectations set in our communications. We sincerely hope to have the opportunity to welcome you back in the future and provide an experience more aligned with the standards you anticipate. Sincerely, Sofitel SO Mauritius Team

Other web-users rate our hotel

  • 276 reviews 8.4/10 Location
  • 475 reviews 5.9/10 Room
  • 781 reviews 7.2/10 Service
  • 20 reviews 1.4/10 WiFi
  • 409 reviews 6/10 Food
  • 247 reviews 6.8/10 Vibe
  • 237 reviews 6.4/10 Amenities
  • 139 reviews 4.1/10 Cleanliness

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