SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.4/5 838 reviews

Best price
guarantee
SO Sofitel Mauritius - Image 1
SO Sofitel Mauritius - Image 2
SO Sofitel Mauritius - Image 3
SO Sofitel Mauritius - Image 4
Royal Road, Beau Champs, 61008 Bel Ombre, Mauritius

Description

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

SO Sofitel Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Mauritius

GPS:-20.509883, 57.435022

Telephone
Fax +230 615 1049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  838 reviews

TripAdvisor Rating  4.5/5  3,836 reviews

Certificate of excellence 2024

Family Stay

TripAdvisor rating 5.0/5

Nedisht D TripAdvisor review

Excellent Food, Great Service from Raj. Overoll Insfracture Great and Good Food and large variety. Go See Raj, Best service provided. Boat house has a lot of activitie. The Seafood waa great specially the Fish Rooms were in very Good condition and you get also a private swiming pool. Spa infrastructure was great and Sauna and Hamam

Family stay at So Sofitel

TripAdvisor rating 5.0/5

kowshi c TripAdvisor review

This is my third stay there.Had a wonderful stay with family. All the staffs were nice. Love the structure and design of the room and spa. Kids loved Priya at the kids club. Mr Raj was always really nice to us. There was a lady at the egg station, she was nice. Food was amazing. Amazing sea view at the pool Everybody enjoyed their stay at So Sofitel. Thank you So Sofitel Kowshiki BH

Poor service but great location.

TripAdvisor rating 2.0/5

Karun T TripAdvisor review

Great location but very poor service. We stayed there for 10 nights, our bedding was never changed! We stripped the bed twice but they just used the dirty sheets and remade it. Rooms were cleaned between 4-6pm, no teas, towels or water was replaced we had to ask every time. After 4 days stay they gave us 4 additional teabags. In the end we just bought some water & tea from shops. The service was really poor at breakfast, bar & restaurants. Only one person was excellent, Marie Michelle, she worked at the egg station during breakfast time but ran the whole area. They should use her to train the staff team. Most of them just said they were overworked, even when we were the only people in the bar we had to go and ask for drinks & food. We were not told about the free daily boat ride or 30 mins free use of hamam for guests. The shower area was a bit mouldy & dated but our villa was huge. In the end we just gave up on the hotel and ate out. Location is perfect with sting rays coming right up to the beach. Beach is really stunning with good swimming pool.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at So Sofitel. We appreciate your comments, as they provide us with valuable insights into our guests' experiences. I’m glad to hear that you enjoyed our stunning location and the beautiful beach, as well as the spaciousness of your villa. However, I am truly sorry to learn about the issues you faced during your stay, particularly regarding service and housekeeping. This is not the level of service we aim to provide, and I sincerely apologize for the inconvenience you experienced. It is concerning to hear that your bedding was not changed during your stay and that essential items like tea, towels, and water were not replenished without request. I will ensure that this feedback is addressed with our housekeeping team to reinforce our standards for cleanliness and guest service. I appreciate your recognition of Marie Michelle's exceptional service at the egg station during breakfast. We will certainly consider your suggestion to utilize her skills in training our staff to enhance overall service quality. Regarding the lack of communication about our complimentary amenities, such as the daily boat ride and free use of the hamam, I apologize for any oversight in informing you about these offerings. We strive to ensure that all guests are aware of the services available to them. Your comments about the shower area have also been noted, and we will look into addressing any maintenance issues to improve our facilities. Thank you once again for your feedback. We take all guest comments seriously as we work towards enhancing our services and ensuring a better experience for future guests. Warm regards, So/ Sofitel Team

Poor customer service n food concerns

TripAdvisor rating 2.0/5

M M TripAdvisor review

Bedding & room & bathroom nice n clean comfy but buffet not great customer service very poor for such an expensive place. My son had gastro after our first meal there so I'm guessing food hygiene and preservation is questionable. I wouldn't go again

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at So Sofitel. We genuinely appreciate all guest comments, as they help us to improve our services and offerings. I am pleased to hear that you found the bedding, room, and bathroom comfortable and clean. However, I am truly sorry to learn about your experience with our buffet and the concerns you raised regarding customer service. This is certainly not the standard we strive to uphold. We take food hygiene and safety very seriously, and I want to assure you that we adhere to strict protocols to ensure the highest standards in food preparation and preservation. I regret that your son experienced discomfort after dining with us, and I hope he is feeling better now. If you could provide us with more details about your experience, it would greatly assist us in addressing this matter with our culinary team. Regarding customer service, I apologize if our team did not meet your expectations. We are committed to providing exceptional service to all our guests, and I will be sure to share your feedback with our management team for further training and improvement. Thank you once again for your feedback. We take all comments seriously as we strive to enhance our guest experience. Warm regards, So/ Sofitel Team

Mauritian hospitality

TripAdvisor rating 5.0/5

alano849 TripAdvisor review

A most friendly and helpful staff. Little touches like daily tidbits make the stay seem that you truely are a valued guest. Which is such a clichè in so many restaurants and hotels. We were fortunate to stay next to the beach. But it can be quite a hike to Villas at the top of the site but there are frequent buggies.

Dear Valued Guest, Thank you for your thoughtful comment on your stay! We're delighted to hear that you experienced the friendly and helpful service that exemplifies Mauritian hospitality. The little touches, like daily tidbits, are designed to make our guests feel truly valued, so it’s wonderful to know you appreciated them. It’s great that you enjoyed your proximity to the beach, and we understand that the distance to the villas can be a bit of a hike. We're glad to hear that our frequent buggies helped make your stay more convenient. Thank you for sharing your experience, and we hope to welcome you back for another memorable visit soon! Warm regards, So/ Sofitel Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 289 reviews 8.8/10 Location
  • 425 reviews 7/10 Room
  • 775 reviews 8.6/10 Service
  • 12 reviews 5.3/10 WiFi
  • 130 reviews 4.8/10 Cleanliness
  • 94 reviews 7.7/10 Wellness Area
  • 77 reviews 7.4/10 Breakfast
  • 76 reviews 5.1/10 Value

Powered by Trustyou

Our other establishments nearby

Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 (1962 reviews)

At 23.12 km

See the hotel
All our hotels in Bel Ombre

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.