SO/ Sofitel Mauritius Hotel 5 stars

We enjoyed the location of the hotel. Quiet and a very attractive beach with superb lagoon for snorkeling (seldom seen such impressive undersea world). The Staff is very friendly and always there to ensure the customer has a pleasant stay. We celebrated a special birthday and our wedding anniversary. The Staff did a tremendous effort to make us feel a bit special. Much appreciated. The hotel premises and garden are so nice and beautiful. All very clean. Although there is sometimes strong wind at the beach this allowed to enjoy a nice temperature. Coming from Northsea area this is something pretty common. Beach was cleaned daily. We enjoyed the daily changing themes of the evening buffets allowing to taste foods from all over. We also enjoyed the food that La Plage restaurant which brings you into a "dream" atmosphere. Also breakfast showed a nice variety of foods. Congrats to the the 2 Marie´s at the egg and omelet stand (they could be sisters although they are not). Great job and always friendly although there are constantly many persons people asking for special requests without consideration of others. So all in all we can recommend this hotels and the staff. We were very happy and achieved the goal of our vacation. So were there things that could be improved ? Of course but these items did not influence our stay negatively. Example: ensure the room is already cooled down before customer checks-in, the system of drinks or food ordering at the beach was not clear so we did not order anything, only one shower available at beach pool area, the fitness center does not deserve that name (too few machines available) ... I do have on suggestion for the Sofitel management though. Since everyone is talking about plastic in the seawater .. (in Europe certain plastic bags will be forbidden soon) install a guided program at the beach (frequency to be determined) that discloses such development of garbage in the sea. Then encourage guests when they walk on the beach to support the collection of garbage (ensure people can drop the stuff in containers, currently no waste containers available at the beach). If people participate the activity the get a small gift or a free drink at dinner or so ... We collected during our walks lots of plastic bottles and other plastics ... Every bit helps and one gets a good feeling to have done something positive. Please also train your staff to have the same attitude and help to clean the area´s outside the hotel premises. It is your ground and soil... keep it clean.. it is all our responsibility.. Again just a suggestion not a criticism.

I had a very good stay short but very good. Good service and such a nice bed.

Friendly n very helpful staff, good food.

Very disappointing - poorly maintained resort with substandard facilities, unmotivated staff and inadequate resources.

My stay at So Sofitel was very wonderful in the company of my family, where we spent the most beautiful times in a calm and very beautiful nature, all the hotel staff, without exception, are friendly and kind

The stay was very comfortable and enjoyable and I will repeat it at the earliest opportunity

Someone called and made reservations for us. We did payment via juice the night before our arrival. We immediately called hotel to inform them. The next day before arriving, we called hotel again to ask them whether they’ve received payment. They confirmed that indeed they received it. Yet on arriving at hotel at around 10.30 a.m, we were told that due to our late payment the night before they hadn’t set our room yet and we’d get our room in around 30 mins. We in fact got the room at around 11.45. We were on a day package and that ruined our day.

I had an excellent time however My wife didn’t like the stay due to the fact of insects inside the room and lizards. I called and emailed the hotel but slow reaction.

very good restaurant, but poor service quality in the other areas. simple requests reiterated several times before getting any action (basic things, like missing bathrobe and towels after room cleaning, room service without cutlery, ...etc.)

For a five star, the infrastructure was nice. Can be better. It was my birthday and I was promised a cake which never came. So why promise someone the cake when you cannot deliver something you promised. There was no pizza for lunch as the pizza oven was broken. The dinner buffet was nice.

Good things: Location, staff, atmosfera, territory, sea, beach. Bad things: Rooms to old, need renovation, minibar (only coke ans sprite in 5* hotel?), staff start clean territory around us on the morning while we seating outside. Still not finished case with 1 night refund with Agoda, but administrator told me already have been done.

Overall was a very good experience. Was impressed by the high quality service especially at the very beginning of our stay i.e at the entrance where we had a very warm welcome . Children were very excited with the rooms, swimming pool, food and various activities. Thank you very much for letting us remained in the room after check out time.

Dears, I would like to thank you for your warm hospitality and taking care of my son during out stay. All staff are amazing and friendly. Defiantly if I will back your going to be my first option. Regards, Abdullah

The hotel overall is very beautiful, quiet place away from noisy town/ village. Tidy as well. Food was nice. The only problem was the room I got lock was not good and everytime they changed the key but was not good. I wasted so much time in calling someone from reception to come and opened the door, had to wait as well Even few times security had to come and opened the door. The day I was checking out I asked if I can like check out a bit late, reception denied despite they knew the room had a problem and we wasted so much time

Large room with a very comfortable bed and large bathroom. Maybe some maintenance in the villa would make it an amazing experience and some things have deteriorated over time. We had a lovely Christmas Eve dinner, thanks to staff.