SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.2/5 788 reviews

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SO Sofitel Mauritius - Image 1
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Royal Road, Beau Champs, 61008 Bel Ombre, Mauritius

Description

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

  • Indulge your taste buds in our local culinary experience

  • Experience the Mauritian generosity and art de recevoir

Our accommodation(s)

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Hotel location

SO Sofitel Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Mauritius

GPS:-20.509883, 57.435022

Telephone
Fax +230 615 1049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  788 reviews

TripAdvisor Rating  4.7/5  4,877 reviews

Certificate of excellence 2025

Holiday

TripAdvisor rating 5.0/5

Climber45098139578 TripAdvisor review

Hotel super beautiful, food good, staffs friendly, beach beautiful, garden nice and green. We will come back again. Thank you

Honeymoon

TripAdvisor rating 4.0/5

Srujana A TripAdvisor review

Great property, good location, friendly staff! Sunset at the beach was wonderful! The property is big and quiet, peaceful. ♥️♥️

Dear Valued Guest, Thank you for sharing your memorable experience with us, by discovering the authentic vibe at Sofitel SO Mauritius, an exclusive collection of eco-friendly suites, architecture by Lek Bunnag and interior design by Kenzo Takada. We appreciate your kind words about our property and the experiences you enjoyed during your honeymoon. We strive to make all guests feel valued and our goal is to offer convenience and comfort to all our guests to discover peace, intimacy in flora and fauna. We are delighted to hear that you found our property beautiful and enjoyed the hospitality provided by our team. We can't wait to welcome you back for more incredible memories. Sincerely, Sofitel SO Mauritius Team

Very Good

TripAdvisor rating 5.0/5

Relax16585156332 TripAdvisor review

SO Sofitel gave us the true mauritian experience, without even stepping out of the property we were able to experience great leisure here. Kuddos to the amazing staff, good vegetarian Indian food (which is very hard to find here in Mauritius) etc.

Dear Valued Guest, Thank you for sharing your memorable experience with us, by discovering the authentic vibe at Sofitel SO Mauritius, an exclusive collection of eco-friendly suites, architecture by Lek Bunnag and interior design by Kenzo Takada. We strive to make all guests feel valued and our goal is to offer convenience and comfort to all our guests to discover peace, intimacy in flora and fauna. Relish French know-how and Mauritian charm with refined gastronomy. We are delighted that you enjoyed the authentic Mauritian experience and appreciated our dedicated staff and vegetarian Indian cuisine. Your kind words motivate us to continue providing memorable moments for our guests. We are delighted to hear that you found our resort relaxing, enjoyed the beautiful location, your recommendation means a lot to us. It was a pleasure hosting you among us, and we can't wait to welcome you back for more incredible memories. Sincerely, Sofitel SO Mauritius Team

Not 5-star: serious safety issues and no promised refund

TripAdvisor rating 1.0/5

Manal S TripAdvisor review

We booked expecting a 5-star family stay. Instead we experienced serious safety and service failures: Electrical hazard: exposed wire in a socket. I was shocked, reported it immediately; maintenance never fixed it. Two days later my wife was shocked too. Broken glass left near children: a glass broke in the restaurant; staff did not clean it for ~20 minutes despite repeated warnings, until a staff member got injured. Buggy transport delays: the property layout forces you to wait for a buggy; we often waited ~20 minutes at the entrance with small children. Car rental arranged via hotel: vehicle supplied had a broken headlight, discovered at night while driving. Refund not honored: we left early after 4 days; the hotel agreed to refund the unused nights within 2 weeks. It has been 4 weeks and nothing has been refunded.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at SO Sofitel Mauritius. We are sincerely sorry to learn about the concerns you encountered during your visit, particularly regarding the safety issues and service delays. Your experience with the exposed wiring and the broken glass is unacceptable, and we will review our maintenance and cleaning protocols with concern department to ensure that such incidents are addressed more effectively in the future. We understand the inconvenience caused by the buggy transport delays and appreciate your patience in this matter. Additionally, we regret to hear about the condition of the vehicle arranged through our services. Your comments regarding the car rental will be relayed to our team to ensure better quality control. Regarding your refund inquiry, we take such matters seriously and will investigate this further to ensure proper follow-up. Thank you for your understanding as we look into these issues, and we hope for the opportunity to welcome you back for a more enjoyable experience in the future. Sincerely, Sofitel SO Mauritius Team

Wonderful and memorable stay with my family. Calm atmosphere, good food and great hospitality

TripAdvisor rating 5.0/5

Nushrat S TripAdvisor review

An emotional thank you to Mr Raj, of So Sofitel Bel Ombre, due to your very great hospitality. Your generosity, professionalism, and consideration, in particular, to our son, made our stay an unforgettable one. Your kind advice and true courtesy were valued greatly. You are an asset of the hotel. Merci infiniment! Thank you with all my heart to Mr Rajiv at So Sofitel Bel Ombre on your exceptional hospitality. Your hospitality, listening skills, and sincere kindness, in particular, to our son, made each visit to the restaurant and bar a pleasure. You are a service and human being of the best. We highly appreciate your graceful presence. Merci beaucoup! Dear Mr. Didier Zuel, I would like to thank you very much on your kind welcome and considerate service at So Sofitel during our visit. We really enjoyed your gracious manner, informative guidance and modest professionalism. It was a pleasure meeting you. Last but not least, I would like to thank all the staff at So Sofitel Hotel..

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Other web-users rate our hotel

  • 269 reviews 8.5/10 Location
  • 446 reviews 5.9/10 Room
  • 765 reviews 7.8/10 Service
  • 17 reviews 1.6/10 WiFi
  • 402 reviews 6.3/10 Food
  • 211 reviews 6.7/10 Amenities
  • 135 reviews 3.7/10 Cleanliness
  • 99 reviews 5.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.