SO/ Mauritius

SO/ Mauritius 5 stars

Customer review rating (ALL Rating) 4.4/5 241 reviews

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Description

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

SO/ Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Mauritius

  • By plane

    SSR INTL AIRPORT At 30km / 18.64 miles

GPS:-20.509883, 57.435022

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The pure lines of 84 luxury rooms, six beach suites and two beach villas are gracefully integrated into nature. Private gardens invite you to slow down and take it easy. This is a captivating mix of fine French living and acclaimed Mauritian service

Our guest reviews

Our guest reviews for
SO/ Mauritius

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  241 reviews

TripAdvisor Rating  4.5/5  2,399 reviews

Certificate of excellence 2022

Customer review rating 5.0/5

Kabir H. Families - Confirmed reviews ALL

The best hotel with an amazing service and great food. Warm n friendly welcome at the entrance from Mr Pradeep, Mr Raj at the reception who was always friendly, Mr Rajiv at the restaurant who would always check up on us, Anastasia who was very sweet and not the forget the Chef, my wife still can't get enough of that moelleux aux chocolat. My daughter loved the kids club, she can't stop talking about the ladies there Aroomaye and Prudence. Overall everyone was very helpful and friendly. Highly recommended.

Dear Kabir H., We very much appreciate your comments regarding your stay at the SO/ Mauritius. It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO Team

Needs renovation

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Staff were great but to be honest the hotel should be de branded until renovated. It clearly needs money spent on it. Outdoor baths have disintegrated. Interiors dated, floors cracked, buildings needs painting or pressure cleaning.

Dear Mr. B., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel soon! Sincerely, SO Team

Had a nice time. Good stay

Customer review rating 4.0/5

Fay-yaadhah Couples - Confirmed reviews ALL

we enjoyed a lot. The food was yummy. The staffs are very friendly and nice people. very quiet and calm place. Good atmosphere. thank you SO/Mauritius

Dear Mohammad Dawood H., Thank you for your high praises and recommendations! We will share your review with all the ambassadors and we hope your next visit will be as pleasant as the previous one. Sincerely, SO Team

Good Location

Customer review rating 3.0/5

Setu S. Families - Confirmed reviews ALL

Location - good - nice beach Rooms - spacious, exhibit luxury and functional Swimming pool - disappointment - closes by 6pm and is not illuminated to even sit around at night Restaurants - very minimal option Chefs and staff - very helpful, warm and hospitable Room service - poor Room care - poor Bathroom outside room - poorly maintained

Dear Setu Deepak S., Thank you for taking the time to tell us about your experience at SO/ Mauritius. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, SO Team

Nice stay

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The room was nice and well maintained though the outdoor bathtub looks old. The food was delicious. Thank you for the birthday cake. The location of the hotel is ideal and we really like the concept of individual rooms with access to garden, hence our third visits to the hotel. However, the restaurant, hall and area around the pool have to be revamped. The beach club/water sports facilities looks neglected. The staff were friendly and helpful.

Dear Guest, Thank you for sharing your experience further to your stay at SO/ Mauritius! We are glad that you enjoyed your time with us and hope to see you again very soon. Sincerely, SO Team

Friendly staff, lush gardens

Customer review rating 4.5/5

Tanvi Friends - Confirmed reviews ALL

We stayed at the hotel for 9 days. The reception staff were very attentive as we were greeted every time we walked through. In fact, all staff greeted us as we passed them. Raj was very helpful with planning our trips on the island and restaurant bookings. Grish made delicious cocktails in the bar. Kimi was helpful with the hotel induction and highlighting the facilities available. The hotel grounds are immaculately maintained. We enjoyed our snorkel along the bay. The only point of feedback was the water and coffee replenishment was sporadic. Sometimes we got water bottles in evening sometimes we didn’t. Coffee pods weren’t replenished until we asked. The buffet breakfast was amazing, the papaya jam was a hit with us! Dinners were tasty and delicious! Excellent choices available in the buffet. Dietary labelling could be clearer ie what is suitable for vegetarians. The chef was very accommodating. We liked the location of the hotel, felt very spacious and not crammed with other hotels right next door. For us, this location was perfect to switch off and totally relax.

Dear Tanvi s., We very much appreciate your comments regarding your stay at the SO/ Mauritius. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO Team

Good stay

Customer review rating 5.0/5

Andrew M. Couples - Confirmed reviews ALL

We were well received, great service and excellent facilities

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, SO Team

Good stay

Customer review rating 4.5/5

L. M. A. Families - Confirmed reviews ALL

Was a pleasure for me and my family having great and quality time in this hotel

Dear Mrs. L. Marie A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, SO Team

Well located

Customer review rating 4.0/5

Manonmanie K. Families - Confirmed reviews ALL

Enjoyed the pleasurable natural location, good service and nice and good mannered staff

Dear Mrs. K., We very much appreciate your comments regarding your stay at the SO/ Mauritius. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, SO Team

Fabulous

Customer review rating 5.0/5

Ashveen Families - Confirmed reviews ALL

Great experience with family

Dear Ashveen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and hope to see you again very soon. Sincerely, SO Team

Good services and well located

Customer review rating 4.0/5

Dheera M. Families - Confirmed reviews ALL

We had enjoyed our stay, the service, the people and the food was great Very nice and clean environment Everyone was very welcoming and courteous

Dear Dheera M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, SO Team

Paradise!

Customer review rating 4.5/5

A. B. Couples - Confirmed reviews ALL

It’s been a fabulous experience start to finish! The reception and the welcome drinks, the cleanliness of the rooms, the wonderful beaches and the tranquility of the location, allowing anyone to fully relax. The beds are very comfortable, and the quality of the food is, despite it being in daily changing theme, buffet style, simply extraordinary! But above all, it’s the friendliness and very high service level provided by the full staff that completes this vacation. Although our flight was around 11 PM, and checkout time at 11 AM, we were allowed to use the room the entire day for free and even received a free drink coupon. All in all “paradise”!!

Dear A. B., We very much appreciate your comments regarding your stay at the SO/ Mauritius. It is always a pleasure to receive positive feedback. and we will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO Team

Facilities were not the star rating given

Customer review rating 2.0/5

Jo Families - Confirmed reviews ALL

Most staff were pleasant / facilities were a big let down. Tiles missing from pool. Air conditioning in the rooms were not working properly. Outside baths were an eyesore.

Dear Joanne P., Thank you for taking the time to tell us about your experience at the SO/ Mauritius. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At SO/ Mauritius, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing and your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, SO Team

Absolutely loved every minute of my stay.

Customer review rating 4.5/5

Kenisha Couples - Confirmed reviews ALL

From the staff to the food to the location of the hotel, everything was perfect!

Dear Kenisha S., What a great pleasure it has been to read your fantastic feedback! We will not fail to share your review with all the ambassadors who are dedicated in making each day count for our guests. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO Team

Well located with average service

Customer review rating 3.0/5

Sawon C. Families - Confirmed reviews ALL

The property location is excellent with good views all around and private access to the beach. Rooms are well built but require renovation especially of the tubs. The disappointing part was the service and seemed like the staff wasn’t capable of handling full load. Restaurants had specific timings and no round the clock service. If you go for lunch after 2:30, restaurant is closed and all you get is sandwiches or snack menu. If you arrive late after 10 in the hotel, you can only get room service with cold food. For the amount of money charged, I definitely expect better hospitality. The only reason to recommend or stay at this place is the serene location away from the crowded beaches and thats all it is.

Dear Sawon C., Thank you for taking the time to tell us about your experience at the SO/ Mauritius. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues encountered and prevent future occurrence. We appreciate your sharing and your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, SO Team

well located, far away from the noisy and busy life.

Customer review rating 5.0/5

Vishnoorow L. Couples - Confirmed reviews ALL

Received a warm welcome from the security guard at the gate up to all staff at the reception without forgetting the nursing staff. We did not make any mention regarding the purpose of our stay on that particular date. However during a conversation with Tina, I told her that it was our 41st wedding anniversary. To our surprise the JSS team offered us a gift. We were extremely delighted by the gesture. Thanks once more to the whole team.

Dear Vishnoorow L., Thank you for letting us know how much you enjoyed your recent stay at SO/ Mauritius. We are delighted to hear that you appreciated the service provided by our ambassadors who were eager to help and fulfil any wishes and requests you had during your stay. We hope to have the pleasure of hosting you again in the near future Kind Regards, SO Team

Fantastic holiday

Customer review rating 5.0/5

Verena S. Families - Confirmed reviews ALL

We had the best time during stay and would love to come back. The hotel ist fantastic, but really outstanding is the service. The staff is really the heart of this hotel. Thank you so much.

Dear Verena S., Thank you for choosing SO/ Mauritius for your holidays and taking the time to share your experience with us! We are glad you enjoyed the well-kept hotel and our friendly and impeccably trained ambassadors. We hope to have the pleasure of hosting you again in the near future. Kind Regards, SO Team

Perfect

Customer review rating 5.0/5

Ro Couples - Confirmed reviews ALL

Everything was perfect from the moment of arrival until departure. Staff was extremely nice and professional and all services as well.

Dear Ro, Thank you for your high praises. It is great to know that you had a good stay at SO/ Mauritius. We're looking forward to welcoming you back for your next holiday! We will also share your review with all the ambassadors. Best Regards, SO Team

It was relaxing, joyful and peaceful stay.

Customer review rating 5.0/5

Ayesha Families - Confirmed reviews ALL

A very warm welcome and approach by all staffs. Succulent food and cozy restaurants. Just the right destination for couples who looks forward to a more luxurious and relaxed stay.

Dear Ayesha, Thank you for taking your time to write such a lovely review. We are happy to hear that you have enjoyed your stay at SO/ Mauritius and that you found the location perfect for you and the hotel quiet. Our ambassadors work hard to fulfil the expectations of all our guests and it is always nice to hear that they have succeeded. We hope to welcome you back really soon. With our best wishes, SO Team

Awesome Experience

Customer review rating 5.0/5

Karan K. Couples - Confirmed reviews ALL

A Wonderful Property with Amazing Staff and Beautiful Views all around !

Dear Karan K., We very much appreciate your comments regarding your stay at SO/ Mauritius! It is always a pleasure to receive positive feedback. We will share your comments with our team and we are sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO Team

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