SO/ Sofitel Mauritius Hotel 5 stars

Customer review rating 4.5/5 2,967 reviews
SO/ Sofitel Mauritius
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Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquility in our sublime spa

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • Copy/print service available

Hotel location

SO/ Sofitel Mauritius

Royal Road
Beau Champs
61008
bel ombre
mauritius

Tel: +2306055800

Fax: (+230)615/1049

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    SSR INTL AIRPORT At 30km / 18.64 miles

GPS :-20.509883, 57.435022

Our accommodations

The pure lines of 84 luxury rooms, six beach suites and two beach villas are gracefully integrated into nature. Private gardens invite you to slow down and take it easy. This is a captivating mix of fine French living and acclaimed Mauritian service

SO Suite , 1 King Bed, Private garden with bathtub, Terrace and Patio, Garden view

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities
  • Breakfast in bed(...)

SO Suite, 1 King Bed or 2 Single Size Beds, Private garden, Terrace and Patio, Garden view

  • Max. number of persons: 3
  • Area: From 60
  • Wireless internet in your room
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities
  • Breakfast in bed(...)

SO Family Suite, 1 King Bed, Private Garden, Terrace and Patio, Garden view

  • Max. number of persons: 4
  • Area: From 60
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Pillow Menu
  • Breakfast in bed
  • Automatic wake up call
  • Direct dial telephone

SO Beach Villa, 1 King Bed, Private Garden with Plunge pool, Beach Front

  • Max. number of persons: 3
  • Area: From 100
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

SO Family Beach Villa, 1 King Bed, Private Garden with Plunge pool, Beach Front

  • Max. number of persons: 5
  • Area: From 110
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

SO VIP Beach Villa, 2 Bedrooms, 1 Living Room, Private Garden, Private Pool, Beach Front

  • Max. number of persons: 6
  • Area: From 200
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Pillow Menu
  • Coffee/tea making facilities(...)

Our restaurants and bars

LE FLAMBOYANT

Type of cuisine: Thematic cuisine

Savor an international cuisine with rich local flavors in this sophisticated themed buffet restaurant set by the hotel's infinity pool. Served beautifully on Kenzo Takada tableware, our executive chef's culinary treats depict creativity and savoir-faire.

Lunch

06:30 - 10:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA PLAGE

Type of cuisine: Gourmet

Peek into the open kitchen of chic Mauritian restaurant, set right on the beach: the tantalizing smells of the pêche du jour and Mauritian spices fill the air. Teppanyaki grill, Lobster nights, Tapas & DJ events... and dancing under the stars on the sand.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR DE LA PLAGE

Photo non contractuelle / Strictly non binding

A sophisticated Mauritian bar ideal for a fresh fruit smoothie, pre-dinner drink, all day desserts, afternoon local snacks and Groovy DJ nights.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE TAKAMAKA

Photo non contractuelle / Strictly non binding

A watery theme predominates in Takamaka Bar, with its deep blue infinity pool and soaring thatched roof adding a trendy, laid-back atmosphere with delicious canapés and a choice of signature cocktails, premium beverages and wines.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
SO/ Sofitel Mauritius

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,967 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,261 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice but not as expected

Customer review rating 4.5/5

Anonymous Couples - 10/02/2020 Confirmed reviews ALL

It was nice. The hotel need a goof renovation. The quality of food is poor. I hope needful will be done for better quality.

An ideal place for rest

Customer review rating 4.5/5

S. P. K. Families - 10/02/2020 Confirmed reviews ALL

Good service , good food , very friendly and kind staff members . Excellent room , very spacious and up to the level . However , my wife got a very bad and awful experience with your SPA .

Beautiful Setting

Customer review rating 4.5/5

Dimi Business - 10/02/2020 Confirmed reviews ALL

Absolutely loved staying here. The location is wonderful, room was very modern, clean and hi-tech. Friendly staff, although a lot of times I noticed they didn't understand English. The only issue I had was the cleaner leaving the outdoor shower door open and when I returned to my room the shower was filled with cockroaches and other red insects. I understand that insects are part of the outdoor environment of the South Coast of Mauritius, but I had to request insect spray numerous times from reception and eventually, after about 2 hours a lady came with a half empty bottle of insecticide. Otherwise, a wonderful hotel - highly recommend.

Everything was just perfect

Customer review rating 4.5/5

Alexander G. Couples - 06/02/2020 Confirmed reviews ALL

We had a wonderful stay at your Hotel. The best thing about your Hotel was your staff. Most of them I don't know by name but we thank them all. Raj was charming. Our room maids Videema and the other girl who's name I'm sorry I have forgotten were both lovely. Sangani and Dipika were wonderful always cheerful and such good fun, they made our holiday memorable experience. I would also like to say 'thank you' to your gardeners who worked so hard to keep the whole site looking immaculate. The food was great, so much choice and so well presented by your charming kitchen staff.

Dear Mr G., It is a real pleasure to receive your comments regarding your stay at the SO/ Mauritius. Please rest assured your thanks will be shared with the remarkable Ambassadors who made your stay SO Memorable; this will make them very proud of their performance and feel very valued. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F. Pinault General Manager

Awful

Customer review rating 4.5/5

Vmch Couples - 31/01/2020 Confirmed reviews ALL

Waiting for management follow-up due to the lack of soul, hospitality and experience.

Dear Mr M., Thank you for taking the time to tell us about your experience at the SO/Mauritius. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At So Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, F.Pinault General Manager

Well Located and beautiful beach and lagoon.

Customer review rating 4.5/5

Alex T. Couples - 29/01/2020 Confirmed reviews ALL

We enjoyed the location of the hotel. Quiet and a very attractive beach with superb lagoon for snorkeling (seldom seen such impressive undersea world). The Staff is very friendly and always there to ensure the customer has a pleasant stay. We celebrated a special birthday and our wedding anniversary. The Staff did a tremendous effort to make us feel a bit special. Much appreciated. The hotel premises and garden are so nice and beautiful. All very clean. Although there is sometimes strong wind at the beach this allowed to enjoy a nice temperature. Coming from Northsea area this is something pretty common. Beach was cleaned daily. We enjoyed the daily changing themes of the evening buffets allowing to taste foods from all over. We also enjoyed the food that La Plage restaurant which brings you into a "dream" atmosphere. Also breakfast showed a nice variety of foods. Congrats to the the 2 Marie´s at the egg and omelet stand (they could be sisters although they are not). Great job and always friendly although there are constantly many persons people asking for special requests without consideration of others. So all in all we can recommend this hotels and the staff. We were very happy and achieved the goal of our vacation. So were there things that could be improved ? Of course but these items did not influence our stay negatively. Example: ensure the room is already cooled down before customer checks-in, the system of drinks or food ordering at the beach was not clear so we did not order anything, only one shower available at beach pool area, the fitness center does not deserve that name (too few machines available) ... I do have on suggestion for the Sofitel management though. Since everyone is talking about plastic in the seawater .. (in Europe certain plastic bags will be forbidden soon) install a guided program at the beach (frequency to be determined) that discloses such development of garbage in the sea. Then encourage guests when they walk on the beach to support the collection of garbage (ensure people can drop the stuff in containers, currently no waste containers available at the beach). If people participate the activity the get a small gift or a free drink at dinner or so ... We collected during our walks lots of plastic bottles and other plastics ... Every bit helps and one gets a good feeling to have done something positive. Please also train your staff to have the same attitude and help to clean the area´s outside the hotel premises. It is your ground and soil... keep it clean.. it is all our responsibility.. Again just a suggestion not a criticism.

Dear Mr T., We very much appreciate your comments regarding your stay at the SO/Mauritius. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our collaborators as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F. Pinault General Manager
Customer review rating 4.5/5

Giovanie L. Business - 28/01/2020 Confirmed reviews ALL

I had a very good stay short but very good. Good service and such a nice bed.

Dear Mrs L., We very much appreciate your comments regarding your stay at the SO/ Mauritius. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with nice Lady who contributed to a first good impression of the hotel. Our aim is to provide the best level of services and going beyond your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, F.Pinault General Manager

Inspiring location

Customer review rating 4.5/5

Dass S. J. Families - 27/01/2020 Confirmed reviews ALL

Friendly n very helpful staff, good food.

Dear Mr J., On behalf of the So Ambassadors, we thank you for your good comments and for taking the time to share your good experience of your stay among us. It is a great pleasure to hear that you have enjoyed your overall experience and the whole SO team will take your feedback into due considerations. At So Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, F.Pinault General Manager

Remarkably poor

Customer review rating 4.5/5

Richard B. Business - 23/01/2020 Confirmed reviews ALL

Very disappointing - poorly maintained resort with substandard facilities, unmotivated staff and inadequate resources.

Dear Mr B., Thank you for taking the time to share feedback about your recent stay with us. I read with concern that your experience did not meet your expectations and I would like to assure you that the management team will take appropriate measurements to prevent recurrence and improve our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards from SO, F.Pinault General Manager

Amer alhabwan

TripAdvisor rating 4.5/5

amerhbwan Family - 14/01/2020 TripAdvisor review

My stay at So Sofitel was very wonderful in the company of my family, where we spent the most beautiful times in a calm and very beautiful nature, all the hotel staff, without exception, are friendly and kind

Good morning Amerhbwan, The So/Mauritius Team thank you for your positive feedback! We are very happy you enjoyed your time with us. We are also thrilled to read that you enjoyed a memorable experience while enjoying the 'beautiful nature'. It is with great pride that we will share your wonderful feedback with the team. We look forward to welcoming you soon! Kind Regards, F. Pinault General Manager

A.

Customer review rating 4.5/5

A. Families - 13/01/2020 Confirmed reviews ALL

The stay was very comfortable and enjoyable and I will repeat it at the earliest opportunity

Dear Mr A., On behalf of the SO Mauritius Team, I am grateful for your comments regarding your stay at the SO/ Mauritius. It is always a pleasure to receive positive feedback which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With hope, we will be delighted to welcome you for your next holidays in the south of the island. Sincerely, F. Pinault, General Manager
Customer review rating 4.5/5

N G. Couples - 12/01/2020 Confirmed reviews ALL

Someone called and made reservations for us. We did payment via juice the night before our arrival. We immediately called hotel to inform them. The next day before arriving, we called hotel again to ask them whether they’ve received payment. They confirmed that indeed they received it. Yet on arriving at hotel at around 10.30 a.m, we were told that due to our late payment the night before they hadn’t set our room yet and we’d get our room in around 30 mins. We in fact got the room at around 11.45. We were on a day package and that ruined our day.

Dear Mrs G., Thank you for taking the time to tell us about your experience at the SO/ Mauritius. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At SO/ Mauritius, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, F. Pinault

Nice & awful

Customer review rating 4.5/5

Saleh Families - 10/01/2020 Confirmed reviews ALL

I had an excellent time however My wife didn’t like the stay due to the fact of insects inside the room and lizards. I called and emailed the hotel but slow reaction.

Dear Mr. A., Thank you for choosing SO/Mauritius and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments. Kind Regards, F.Pinault General Manager

Service below a 5 star resort standard

Customer review rating 4.5/5

Fabrizio Families - 07/01/2020 Confirmed reviews ALL

very good restaurant, but poor service quality in the other areas. simple requests reiterated several times before getting any action (basic things, like missing bathrobe and towels after room cleaning, room service without cutlery, ...etc.)

Dear Fabrizio G., We are very sorry to read your comment and to find out your disappointed. Our main aim is to always fully satisfy our guests and we sincerely feel very touched that you did not appreciate your stay at SO/ Mauritius. Please accept our apologies again. We however look forward to have the opportunity to welcome you back for another stay and have another chance to show you that guest satisfaction and experience is our main aim at SO/ Mauritius. Kind Regards, The Management

It was just okay.

Customer review rating 4.5/5

Ashley Families - 07/01/2020 Confirmed reviews ALL

For a five star, the infrastructure was nice. Can be better. It was my birthday and I was promised a cake which never came. So why promise someone the cake when you cannot deliver something you promised. There was no pizza for lunch as the pizza oven was broken. The dinner buffet was nice.

Dear Thakurdial S., Thank you for taking the time to share your feedback with us following your stay. We were disappointed to learn that your experience with us did not meet your expectations, and that you had such challenges at the restaurants. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward. We hope you allow us the chance to share a more positive experience with you soon. Kind Regards, The Management

Good but can be better

Customer review rating 4.5/5

Andrii T. Couples - 04/01/2020 Confirmed reviews ALL

Good things: Location, staff, atmosfera, territory, sea, beach. Bad things: Rooms to old, need renovation, minibar (only coke ans sprite in 5* hotel?), staff start clean territory around us on the morning while we seating outside. Still not finished case with 1 night refund with Agoda, but administrator told me already have been done.

Dear Andrii T., Thank you for taking the time to tell us about your experience at SO/ Mauritius. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, The Management

Memorable, peaceful atmosphere, high quality service and good food.

Customer review rating 4.5/5

Mrs K. Families - 03/01/2020 Confirmed reviews ALL

Overall was a very good experience. Was impressed by the high quality service especially at the very beginning of our stay i.e at the entrance where we had a very warm welcome . Children were very excited with the rooms, swimming pool, food and various activities. Thank you very much for letting us remained in the room after check out time.

Dear Kaushar N., Thank you for this fantastic review! We're happy you enjoyed your time with us so much at SO/ Mauritius! We care deeply about the happiness and satisfaction of our guests so it's excellent you appreciated the dedication of the ambassadors to making your stay an awesome experience. We really appreciate your recommendation! We look forward to hosting you again soon! Have an amazing day! Kind Regards, The Management

Amazing!

Customer review rating 4.5/5

Abdullah A. Families - 31/12/2019 Confirmed reviews ALL

Dears, I would like to thank you for your warm hospitality and taking care of my son during out stay. All staff are amazing and friendly. Defiantly if I will back your going to be my first option. Regards, Abdullah

Dear Abdullah A., We very much appreciate your comments regarding your stay at SO/ Mauritius. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, The Management

Mrs

Customer review rating 4.5/5

Anonymous Families - 29/12/2019 Confirmed reviews ALL

The hotel overall is very beautiful, quiet place away from noisy town/ village. Tidy as well. Food was nice. The only problem was the room I got lock was not good and everytime they changed the key but was not good. I wasted so much time in calling someone from reception to come and opened the door, had to wait as well Even few times security had to come and opened the door. The day I was checking out I asked if I can like check out a bit late, reception denied despite they knew the room had a problem and we wasted so much time

Dear Deepa Yogeshwaree S., Thank you for taking the time to tell us about your experience at SO/ Mauritius. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, The Management

Good location

Customer review rating 4.5/5

Veronica Couples - 27/12/2019 Confirmed reviews ALL

Large room with a very comfortable bed and large bathroom. Maybe some maintenance in the villa would make it an amazing experience and some things have deteriorated over time. We had a lovely Christmas Eve dinner, thanks to staff.

Dear Veronica S., We very much appreciate your comments regarding your stay at the SO/ Mauritius. It is always a pleasure to receive positive feedback. We will share your comments with the SO/ team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, The Management.
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