SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.1/5 834 reviews

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Description

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

  • Indulge your taste buds in our local culinary experience

  • Experience the Mauritian generosity and art de recevoir

Our accommodation(s)

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Hotel location

SO Sofitel Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Mauritius

GPS:-20.509883, 57.435022

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  834 reviews

Customer review rating 0.5/5

David M. Couples - Confirmed reviews ALL

The restaurant and bar staff are excellent but understaffed and there us no support from any management structure.The rooms are out dated and need updating and a thorough clean.La Plage is permanently closed so limited offer of Buffet and only a la carte lunch menu ,no changes for evenings.No beach service or water sports of any note .Music throughout hotel on permanent loop changed only every 2 months. Restaurant and bar staff have to train up often non speaking trainees which delays service and stretches the number if tasks they have with No assistance from any real on the ground daily management structure. All in all very disappointing for what one expects from a supposed 5 star complex

Customer review rating 5.0/5

Pereira P. Business - Confirmed reviews ALL

Perfect stay

Customer review rating 3.5/5

Ebrahim M. R. Couples - Confirmed reviews ALL

Food availability at night was a big issue. Staff should be told to knock before entering any room even if for room service. Service should be faster when checking in, it took too long when we were already so tired and had to wait 3 hrs to check in. For a 8 day stay also the coffee pods are not restored daily even 2 per day would be good but we were charged, it doesn’tmatter to the customer but to pay but it doesn’t feel premium when people ask you money for everything even when staying for 8 days

Customer review rating 5.0/5

Vakil D. G. Couples - Confirmed reviews ALL

You can publish my reviews 😊 you are all professional in your duty and you are very dedicated to your work and you have made our stay marvelous ❤️

Customer review rating 0.5/5

Kesav L. Couples - Confirmed reviews ALL

Really bad staff and hospitality, didn't feel like a 5 star experience at all. Extremely ignorant management

Other web-users rate our hotel

  • 280 reviews 8.4/10 Location
  • 473 reviews 5.9/10 Room
  • 780 reviews 7.3/10 Service
  • 20 reviews 1.4/10 WiFi
  • 404 reviews 6.2/10 Food
  • 246 reviews 7/10 Vibe
  • 230 reviews 6.3/10 Amenities
  • 142 reviews 4.1/10 Cleanliness

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Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 (1587 reviews)

At 23.146 km

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