Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 2,191 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 4

Description

Hotel extras

  • Beachfront resort on the famous west coast with magnificent sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, including walk with lions, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,191 reviews

TripAdvisor Rating  4.5/5  4,267 reviews

Certificate of excellence 2024

Perfect and Memorable Stay

TripAdvisor rating 5.0/5

Daydream773248 TripAdvisor review

We had a perfect Stay just amazing. The room with seaview was wow, Davina greeted us with a Big smile upon our arrival & everything was perfect for us for the duration of our stay. We celebrated our anniversary and Davina arranged Breakfast on the beach and little touches like a bottle of bubbly and heart cakes to our room. Beautiul beach with clear water. Food was amazing lots of choice - my Dinner prefence was Indian food delicious,shout out to Raj Dhillon. The staff are so friendly. Thank you for a lovely stay and making it a memorable one. Lacky & Anita

Dear Lacky & Anita, Thank you for your lovely review! We're delighted to hear that you had a perfect and memorable stay with us. Davina and Raj are thrilled to receive your compliments. We are glad you enjoyed the seaview room, the special touches for your anniversary, and the food. We hope to welcome you back soon! Best regards, Paulette Tang Personal Assistant to General Manager

Great hospitality

Customer review rating 5.0/5

Sean Business - Confirmed reviews ALL

Great staff, friendly and efficient.

Dear Mr O'Reilly, Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation is encouragement indeed to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Lovely,friendly,helpful staff

Customer review rating 4.0/5

Zairine H. Families - Confirmed reviews ALL

During our stay we experienced Excellent service,ambience,hospitality food quality.. Especially thanks to the receptionist,i dnt remember her name..Keshinee i thnk Thanks dear,indeed u r very Kind And thnkss to all the team.. Will surely come back soon.

Dear Mrs H., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team specially to Keshinee. Your wonderful appreciation is encouragement indeed to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Good Sea facing rooms

Customer review rating 3.5/5

Dn Families - Confirmed reviews ALL

Overall the stay was good. The restaurants are average and the food served at breakfast was mostly cold despite it being on hot plates. When I asked the manager if the croissants could be warmed up for my child as she doesn't like cold croissants, the manager replied NO! The taste too is not great for most of the dishes. Staff at the reception aren't fully aware of facility opening times of for instance the kids villa or the boathouse. The flamboyant pool I was advised was only for adults but it shouldn't be the case as it's a heated pool and only up to 1.2m - all the more that should be the kids pool and the main pool outside the concierge should be for adults. Room service-not everything was topped up daily like cotton buds, shower cap, soap, tea bags. Also evening service staff attended to the room to do the turn down, we were in the room and my daughter in the shower when the housekeeping just opened the room when we didn't response in time as we were in the bathroom-very inappropriate. However overall, it was a good hotel and location.

Dear Mrs N., Thank you for sharing your feedback with us. We are pleased to learn that you enjoyed our sea-facing rooms and that overall your stay was good. We wish to sincerely apologize for the issues you faced in the restaurants with the cold food at breakfast and the refusal you face following your request to warm up the croissants. At the Sofitel Mauritius L'Impérial Resort & Spa, we strive to provide exceptional service, and we will address this with our team. We appreciate your feedback on our services in room as well and we will work on improving in these areas. Your comments are valuable to us as we aim to enhance the overall guest experience. We look forward to welcome you back to our resort for an even better stay. Kind regards, Paulette Tang PA to General Manager Sofitel Mauritius L'Impérial Resort & Spa

Impressive as always

TripAdvisor rating 5.0/5

plexplore TripAdvisor review

Have been here couple of times previously. Nothing changed. Its still impressive with rooms and service. One of the hotels which can be booked without much thought. Only area of improvement might be the boat house. I tried booking the glass bottom included in package, they said fully booked for next 2 days. When asked for the thrid day, they told they dont book that now! it looked they were not interested to take people. This was the same story last time as well.

Dear Valued Guest, Thank you for your continued patronage and kind words about our hotel and service. We are re delighted to learn of your satisfaction. We apologize for the inconvenience with the boat house bookings. Rest assured we shall address this issue to ensure a better experience in the future. Looking forward to welcoming you back again to the Sofitel L'Imperial Resort Best regards, Paulette Tang PA to General Manager

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Other web-users rate our hotel

  • 534 reviews 9.1/10 Location
  • 979 reviews 7.5/10 Room
  • 1,526 reviews 8.7/10 Service
  • 15 reviews 6.5/10 WiFi
  • 342 reviews 5.5/10 Cleanliness
  • 274 reviews 5/10 Value
  • 242 reviews 9.1/10 Breakfast
  • 91 reviews 5.7/10 Bar

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