Sofitel Mauritius L'Impérial Resort & Spa

Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 774 reviews

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Description

Hotel extras

  • Beachfront resort on the famous west coast with magnificent sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, including walk with lions, quad biking and golfing

ALLSAFE approved hotel

Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

Telephone +230 453 8700

Fax +230 453 8320
  • By plane

    SSR AIRPORT At 50km / 31.07 miles

  • By car

    ST JEAN At 25km / 15.54 miles

GPS:-20.31175, 57.36775

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Choose from our range of rooms & suites. Many have a magnificent view of the ocean. For that extra touch, our Opera and Presidential suites are the pinnacle of comfort. Our Family Suites offer privacy and ample space for families.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  774 reviews

TripAdvisor Rating  4.5/5  3,844 reviews

Extremely satisfied.

Customer review rating 5.0/5

J S. Families - Confirmed reviews ALL

Great Service, Well mannered Staff & a World Class Hospitality. The best part is personal touch by all the service people.

Dear Mr S., Thank you for rating your stay at the Sofitel Mauritius L'Impérial Resort & Spa. We appreciate your positive feedback as well as areas of concerns which you highlighted which provides us with the opportunity to constantly improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you back in a not too distant future. Sincerely, Paulette Tang PA to General Manager

Memorable stay

Customer review rating 4.5/5

Cedric C. Families - Confirmed reviews ALL

Everything was just perfect and all staffs were very caring

Dear Mr C., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to have the pleasure of welcoming you back again to our resort. Sincerely, Paulette Tang Personal Assistant to General Manager

Customer review rating 4.5/5

Ashi Couples - Confirmed reviews ALL

had an awesome weekend, very pleasant & relaxing stay

Dear Mrs L., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to have the pleasure of welcoming you back again to our resort. Sincerely, Paulette Tang Personal Assistant to General Manager

Great gardens and territory

Customer review rating 2.5/5

Danil D. Couples - Confirmed reviews ALL

We were on honeymoon and I appreciate those gifts given to us by hotel team. Things that need attention. 1. No bottled water in a 5-star hotel "due to COVID restrictions". We have been to 3 other hotels on Mauritius (Preskill, Mauricia Beachcomber, Lux Le Morne), and Sofitel was the only one that had no water in room. 2. No mini bar. 3. No Campari in the beach bar? I wanted to get a Negroni cocktail. 4. Couldn't get beach towels at 6.30 PM while swimming in the heated pool. 5. Wobbly tables at the restaurant. 6. Dirty sofas in reception area. Hope that would help to improve your service. Best regards, Danil D.

Dear Mr D., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are sorry that your experience in some areas did not quite meet your expectations. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns to allow us perform at our very best. Sincerely, Paulette Tang PA to General Manager

Pleasant Stay

Customer review rating 4.0/5

Rajit M. D. Business - Confirmed reviews ALL

I was on business and the stay has been pleasant with extremely helpful, courteous and jolly staff. The check in and check out was very smooth, awesome view from the hotel, great beach and food. Room is quite big with ample space + amenities. The GM, Kamal was also very courteous. Swimming pool is great and quite big to accommodate all the guests. Flic En Flac is a nice beach and they have a private beach as well. However, there were limited options for Lunch and dinner. For Dinner, there was only the all day cafe + japanese/chinese restaurant whilst for lunch there was only the restaurant at the beach. Ofcourse there is always room service. However since the food, service is excellent, no complains... The staff was cautious about Covid protocol and were even insisting guests to be with the masks properly worn which is a good thing on behalf of the hotel staff. Had a really great stay and I look forward to coming back without any doubt.

Dear Mr D., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to have the pleasure of welcoming you back again to our resort. Sincerely, Paulette Tang Personal Assistant to General Manager

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