French luxury and local cuisine in the world's most exciting city
Niched along the sheltered west coast of this tropical paradise, Sofitel Mauritius L'Impérial Resort & Spa enchants all who sojourn here. It is a magical place where lush gardens spill onto sugary sand and then the placid sea - a timeless retreat graced by the French Zest and Mauritian vivacity. We invite you to escape and discover. Swim among colourful fish and coral reefs. Relax on a beach bed and watch the setting sun paint the sky. Join us on this unforgettable journey!
Escape to a tropical haven with our beachfront resort where the French Zest meets the local Mauritian culture. Located on the west coast of Mauritius, lush landscapes, crystal-clear waters and sunsets create the perfect backdrop for your dream vacation. Indulge your taste buds at our 5 restaurants and 3 bars with a variety of international and local dishes and beverages. Rejuvenate your body, mind and soul at Sofitel Spa, a sanctuary of tranquillity with our range of body scrubs, facials and massages.
Nestled in the heart of the Indian Ocean, Mauritius is the perfect escape for travelers with its pristine white-sand beaches, crystal-clear lagoon and a melting pot of cultures. An idyllic escape for travel seeking adventures and relaxation.
It is a timeless retreat graced by French Zest and Mauritian vivacity. We invite you to escape and discover. Swim among colorful fish and coral reefs. Relax on a beach bed and watch the setting sun paint the sky. Join us on this Magnifique journey!
Antonio Ferreira de Sousa, Hotel Management
Hotel extras
Beachfront resort on the famous west coast with Magnifique sunsets
Award-winning spa offering a variety of beauty, wellness and spa treatments
Kids' Club for children from 4 to 12 years old featuring its own swimming pool
Complimentary WIFI throughout the resort
Close to lots of offsite activities, quad biking and golfing
Our accommodation(s)
Book this hotel
Page 1 out of 1, Room 1 :
LUXURY ROOM, 1 King Size Bed or 2 Twin Beds, sea facing with garden view, balcony or terrace
, Room 2 :
MAGNIFIQUE ROOM, 1 King Size Bed, ocean view, furnished balcony or terrace
Room
LUXURY ROOM, 1 King Size Bed or 2 Twin Beds, sea facing with garden view, balcony or terrace
Photo out of - LUXURY ROOM, 1 King Size Bed or 2 Twin Beds, sea facing with garden view, balcony or terrace
OPERA SUITE, 1 King Size Bed, ocean view, direct beach access, balcony or terrace
Photo out of - OPERA SUITE, 1 King Size Bed, ocean view, direct beach access, balcony or terrace
110 m² / 1184 sq. ft., 1 bedroom, 1 living room, 1 bathroom with double shower, designer bath amenities, 2 flat-screen TVs, Sofitel MyBed, Coffee machine, Mini-bar. For up to 2 adults and 2 children under 12.
Page 1 out of 3, Restaurant 1 :
MING COURT
, Restaurant 2 :
RAVINALA
MING COURT
Photo out of - MING COURT
Overlooking the big, inviting swimming pool in the heart of the hotel, feast on Chinese and Japanese cuisine authentically prepared with Mauritian ingredients fresh from the market. Add excitement to your meal by booking a Teppanyaki show cooking table.
Overlooking the big, inviting swimming pool in the heart of the hotel, feast on Chinese and Japanese cuisine authentically prepared with Mauritian ingredients fresh from the market. Add excitement to your meal by booking a Teppanyaki show cooking table.
RAVINALA
Photo out of - RAVINALA
Every night, a different corner of the world - Mauritius, France, Italy, India - inspires heaped buffets and barbecues in this poolside restaurant. Come for a hearty breakfast and a lavish dinner.
*Venue and service style are subject to change.
Every night, a different corner of the world - Mauritius, France, Italy, India - inspires heaped buffets and barbecues in this poolside restaurant. Come for a hearty breakfast and a lavish dinner.
*Venue and service style are subject to change.
TAMASSA BEACH RESTAURANT
Photo out of - TAMASSA BEACH RESTAURANT
The scent of freshly grilled fish and meat emanates each lunchtime from Tamassa, a relaxed Mauritius restaurant on the beach. Taste Mauritian specialties like palm heart salad and smoked fish: a delicious break in a deliciously relaxing day.
The scent of freshly grilled fish and meat emanates each lunchtime from Tamassa, a relaxed Mauritius restaurant on the beach. Taste Mauritian specialties like palm heart salad and smoked fish: a delicious break in a deliciously relaxing day.
TEPPANYAKI
Photo out of - TEPPANYAKI
High-speed chopping, eggs flying, knives slicing spectacularly through the air... experience the entertainment - and scrumptiousness! - of authentic Teppanyaki show cooking. Our chefs love to show off their culinary skills: get your cameras ready!
High-speed chopping, eggs flying, knives slicing spectacularly through the air... experience the entertainment - and scrumptiousness! - of authentic Teppanyaki show cooking. Our chefs love to show off their culinary skills: get your cameras ready!
JACARANDA
Photo out of - JACARANDA
Dine on fresh lobster, under the stars, right on the sand, with candles twinkling romantically. Delicate dishes feature the finest local ingredients and the creative culinary skills of our French chef. A seriously special Mauritius restaurant.
Dine on fresh lobster, under the stars, right on the sand, with candles twinkling romantically. Delicate dishes feature the finest local ingredients and the creative culinary skills of our French chef. A seriously special Mauritius restaurant.
Page out of
KESTREL BAR
Photo out of - KESTREL BAR
Located at the heart of the hotel, next to the lobby, Kestrel Bar is the ideal place to enjoy the cool shade while soaking up the view of the lagoon. Signature cocktails, a tinkling piano, the buzz of excited holiday conversation...
Located at the heart of the hotel, next to the lobby, Kestrel Bar is the ideal place to enjoy the cool shade while soaking up the view of the lagoon. Signature cocktails, a tinkling piano, the buzz of excited holiday conversation...
TAMASSA BAR ON THE BEACH
Photo out of - TAMASSA BAR ON THE BEACH
No need to stray far from the pool or the sea for your cocktail! Serving light afternoon snacks and tropical sundowners, this relaxed bar is a nightly hotspot for live music, an impressive array of cool drinks and dancing on the sand.
No need to stray far from the pool or the sea for your cocktail! Serving light afternoon snacks and tropical sundowners, this relaxed bar is a nightly hotspot for live music, an impressive array of cool drinks and dancing on the sand.
Le Flamboyant Pool Bar
Photo out of - Le Flamboyant Pool Bar
Le Flamboyant Pool Bar is an adult-only pool located on the north wing of the resort.The ideal spot to sip in Tropical cocktails as the sun sets on the famous west coast.
Le Flamboyant Pool Bar is an adult-only pool located on the north wing of the resort.The ideal spot to sip in Tropical cocktails as the sun sets on the famous west coast.
Breakfast
Photo out of - Breakfast
Homemade breads and pastries; waffles, crepes and pancakes; freshly prepared eggs and customised omelets; cereals, seasonal fruits; bacon, sausages and other local and international dishes are curated by our team.
Buffet
Because great days always start with a good breakfast. Stock up on treats and vitamins!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Ravinala Restaurant
Homemade breads and pastries; waffles, crepes and pancakes; freshly prepared eggs and customised omelets; cereals, seasonal fruits; bacon, sausages and other local and international dishes are curated by our team.
2 pools
Photo out of - Pool
Enjoy a choice of two pools; one of the largest on the island of Mauritius ideal for families or our newly created "Le Flamboyant" infinity adults-only pool & bar. Children have access only during winter months when "Le Flamboyant" pool is heated
Le Flamboyant pool
Discover our newly created "Le Flamboyant" adults-only pool & bar. Located on the north wing of the resort, this infinity pool has an integrated Whirlpool area and overlooks the Indian Ocean. The pool welcomes children during winter months.
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Heated Pool
Overflowing pool
Chlorure treatment
At your disposal
Shower
Outdoor swimming pool
Location
On site
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Children Pool
Shower
Lifeguard
Enjoy a choice of two pools; one of the largest on the island of Mauritius ideal for families or our newly created "Le Flamboyant" infinity adults-only pool & bar. Children have access only during winter months when "Le Flamboyant" pool is heated
Fitness center
Photo out of - Fitness center
Reenergize at Sofitel Mauritius L'Imperial; the fully equipped gym, overlooking the mountain, features state-of-the-art fitness equipment
Sofitel Fitness
Reenergize at Sofitel Mauritius L'Imperial; the fully equipped gym, overlooking the mountain, features state-of-the-art fitness equipment
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Personal lessons and special care
Fitness coach
Reenergize at Sofitel Mauritius L'Imperial; the fully equipped gym, overlooking the mountain, features state-of-the-art fitness equipment
Spa
Photo out of - Spa
Additional charge
Feel a Zen vibe envelop you in this award-winning Mauritius spa. Cocooned in a delicate Asian sanctuary, our Sofitel SPA offers a range of massage and beauty rituals.
Feel a Zen vibe envelop you in this award-winning Mauritius spa. Cocooned in a delicate Asian sanctuary, our Sofitel SPA offers a range of massage and beauty rituals.
Our wedding planner is famed for her spectacular Mauritius wedding and honeymoon packages. Celebrate your special day with a wedding on the beach, reception under the stars, romantic dinners, champagne, rose petals...
Our wedding planner is famed for her spectacular Mauritius wedding and honeymoon packages. Celebrate your special day with a wedding on the beach, reception under the stars, romantic dinners, champagne, rose petals...
We were very happy with our stay. What could have been better (and these are small things compared to the wonderful experience we had): The check-out was VERY slow. Our arrival was not that great either....but considering we arrived very early and the room was (understandably) not ready yet...it is understand-able.
We would love to have the opportunity to go back
Dear Mr N.,
Thank you for your positive feedback regarding your recent stay with us.
We are delighted to hear that you enjoyed your room and found our staff to be exceptional. We acknowledge your concerns regarding the check-out process and appreciate your understanding regarding your early arrival.
Your comments will be taken into consideration as we continually strive to enhance our guest experience.
We look forward to welcoming you back for another wonderful stay in the future.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 3.0/5
Liliya K.
Families
-
Confirmed reviews ALL
The hotel had very poor housekeeping. They would leave trash behind, forget to bring fresh towels, and fail to provide toiletry kits. I have never experienced worse service.
Dear Mrs K.,
Thank you for sharing your feedback regarding your recent stay.
We sincerely apologize for the shortcomings you experienced with our housekeeping services. Please rest assured that your comments will be reviewed with our team to enhance our service quality moving forward.
Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 5.0/5
Vivienne I. M.
Families
-
Confirmed reviews ALL
The staff were incredibly helpful and couldn’t do enough to make our stay truly wonderful. Food, room, hotel facilities and Spa were all excellent.
Dear Mrs M.,
Thank you for your kind words regarding your recent stay.
We are delighted to hear that our staff contributed positively to your experience and that you enjoyed our facilities, services as well as our green initiatives.
We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial.
Sincerely,
Paulette Tang
Personal Assistant to General Manager
Customer review rating 5.0/5
Polona N.
Families
-
Confirmed reviews ALL
Nice hotel, friendly stuff, exelent foot, great room service.....almost every evening some suprise (live music, party...)
Dear Mr N.,
Thank you for your kind words regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa.
We are delighted to hear that you enjoyed our location, friendly staff, and the dining experiences we offer. It is always our aim to create memorable moments for our guests and we are so glad you enjoyed our 35th Anniversary Party.
We look forward to welcoming you back to our resort.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 5.0/5
John R. S.
Couples
-
Confirmed reviews ALL
We chose the Sofitel Hotel for our honeymoon, so we had high expectations, and we are pleased to say that those expectations were met and exceeded. This is one of the older five star hotels established on the island but it still maintains five-star luxury and we experienced that in many aspects.
Firstly the location on the west coast near Flic en Flac is stunning - a beautiful beachfront with a wide stretch of beach.The rooms have been all recently renovated and are spacious and modern but still have character, with a lovely terrace balcony giving us a partial sea view and sunset view in the evenings. We loved the massive bed, the walk in shower and dual sink, bathtub and a separate area for storage. Cleaning and room service was excellent and largely well attended.
Secondly, the facilities and beachfront service was exceptional as well as the attentive staff on hand throughout the day. The loungers and beds and seating areas were plentiful as well as the pool areas which was a nice addition. Additional activities like snorkelling, boat trips and paddle boarding are all included and free of charge and well worth doing. The spa too was amazing and we enjoyed complimentary treatments and it was super relaxing.
The standout feature has to be said, for us, was the incredible food and buffet service that we enjoyed throughout our stay. The breakfast was exceptional - a wide array of fruits, juices, hot and cold food and dinner was largely the same - so much choice and variety and of very high quality. We were truly spoilt! The staff are always helpful, friendly and present and a special thanks to Nawaz, who as a Sofitel veteran made us feel very welcome!
If I could bring up a few very minor negatives it would be the following:
- The drinks can be expensive on top, as these are not included with your meals (half or full board)
- This is a personal preference, but we were a little surprised that the smart tv did not have streaming services of any kind. It would have been nice to have the option to watch a movie at least for one of the evenings. For a five star property this was a tad disappointing.
- There was a fridge, which was useful, but nothing inside, so no mini bar technically speaking
Overall, we had an incredible time here on our honeymoon and will look back on it with very fond memories.
Dear Mr S.,
Thank you for taking the time to share your experience at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that your honeymoon was memorable and that our stunning location and exceptional services exceeded your expectations. Your kind words Nawaz will be shared to him and your praises of our recently renovated rooms, attentive staff, and extensive dining options are greatly appreciated.
We acknowledge your feedback regarding the pricing of drinks and the absence of streaming services on the smart TV. While our beverage offerings are separate from meal plans, this allows guests to select from a wide variety of options tailored to their preferences. We also appreciate your suggestion regarding the mini bar, as we strive to provide the best possible guest experience. Your comments are invaluable and will be taken into consideration as we continue to enhance our services.
We hope to welcome you back for another wonderful stay in the future.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Dear Mr N.,
Thank you for your positive feedback regarding your recent stay with us.
We are delighted to hear that you enjoyed your room and found our staff to be exceptional. We acknowledge your concerns regarding the check-out process and appreciate your understanding regarding your early arrival.
Your comments will be taken into consideration as we continually strive to enhance our guest experience.
We look forward to welcoming you back for another wonderful stay in the future.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 3.0/5
Liliya K.
Families
-
Confirmed reviews ALL
The hotel had very poor housekeeping. They would leave trash behind, forget to bring fresh towels, and fail to provide toiletry kits. I have never experienced worse service.
Dear Mrs K.,
Thank you for sharing your feedback regarding your recent stay.
We sincerely apologize for the shortcomings you experienced with our housekeeping services. Please rest assured that your comments will be reviewed with our team to enhance our service quality moving forward.
Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 5.0/5
Vivienne I. M.
Families
-
Confirmed reviews ALL
The staff were incredibly helpful and couldn’t do enough to make our stay truly wonderful. Food, room, hotel facilities and Spa were all excellent.
Dear Mrs M.,
Thank you for your kind words regarding your recent stay.
We are delighted to hear that our staff contributed positively to your experience and that you enjoyed our facilities, services as well as our green initiatives.
We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial.
Sincerely,
Paulette Tang
Personal Assistant to General Manager
Customer review rating 5.0/5
Polona N.
Families
-
Confirmed reviews ALL
Nice hotel, friendly stuff, exelent foot, great room service.....almost every evening some suprise (live music, party...)
Dear Mr N.,
Thank you for your kind words regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa.
We are delighted to hear that you enjoyed our location, friendly staff, and the dining experiences we offer. It is always our aim to create memorable moments for our guests and we are so glad you enjoyed our 35th Anniversary Party.
We look forward to welcoming you back to our resort.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 5.0/5
John R. S.
Couples
-
Confirmed reviews ALL
We chose the Sofitel Hotel for our honeymoon, so we had high expectations, and we are pleased to say that those expectations were met and exceeded. This is one of the older five star hotels established on the island but it still maintains five-star luxury and we experienced that in many aspects.
Firstly the location on the west coast near Flic en Flac is stunning - a beautiful beachfront with a wide stretch of beach.The rooms have been all recently renovated and are spacious and modern but still have character, with a lovely terrace balcony giving us a partial sea view and sunset view in the evenings. We loved the massive bed, the walk in shower and dual sink, bathtub and a separate area for storage. Cleaning and room service was excellent and largely well attended.
Secondly, the facilities and beachfront service was exceptional as well as the attentive staff on hand throughout the day. The loungers and beds and seating areas were plentiful as well as the pool areas which was a nice addition. Additional activities like snorkelling, boat trips and paddle boarding are all included and free of charge and well worth doing. The spa too was amazing and we enjoyed complimentary treatments and it was super relaxing.
The standout feature has to be said, for us, was the incredible food and buffet service that we enjoyed throughout our stay. The breakfast was exceptional - a wide array of fruits, juices, hot and cold food and dinner was largely the same - so much choice and variety and of very high quality. We were truly spoilt! The staff are always helpful, friendly and present and a special thanks to Nawaz, who as a Sofitel veteran made us feel very welcome!
If I could bring up a few very minor negatives it would be the following:
- The drinks can be expensive on top, as these are not included with your meals (half or full board)
- This is a personal preference, but we were a little surprised that the smart tv did not have streaming services of any kind. It would have been nice to have the option to watch a movie at least for one of the evenings. For a five star property this was a tad disappointing.
- There was a fridge, which was useful, but nothing inside, so no mini bar technically speaking
Overall, we had an incredible time here on our honeymoon and will look back on it with very fond memories.
Dear Mr S.,
Thank you for taking the time to share your experience at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that your honeymoon was memorable and that our stunning location and exceptional services exceeded your expectations. Your kind words Nawaz will be shared to him and your praises of our recently renovated rooms, attentive staff, and extensive dining options are greatly appreciated.
We acknowledge your feedback regarding the pricing of drinks and the absence of streaming services on the smart TV. While our beverage offerings are separate from meal plans, this allows guests to select from a wide variety of options tailored to their preferences. We also appreciate your suggestion regarding the mini bar, as we strive to provide the best possible guest experience. Your comments are invaluable and will be taken into consideration as we continue to enhance our services.
We hope to welcome you back for another wonderful stay in the future.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 4.5/5
Phillip J. L. B.
Families
-
Confirmed reviews ALL
Amazing hotel that created many happy family memories.
Dear Mr B.,
Thank you for your kind words regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa.
We are delighted to hear that our staff, dining options, and overall experience contributed to creating joyful family memories.
We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial.
Sincerely,
Paulette Tang
Personal Assistant to General Manager
Customer review rating 4.5/5
Matjaz K.
Couples
-
Confirmed reviews ALL
It was unforgettable
Dear Mr K.,
Thank you for sharing your positive experience at Sofitel Mauritius L'Impérial Resort & Spa.
We are delighted to hear that you enjoyed our beautiful garden view and direct access to the beach. Your satisfaction is our priority, and we look forward to welcoming you back for another unforgettable stay.
We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial.
Sincerely,
Paulette Tang
Personal Assistant to General Manager
Customer review rating 5.0/5
Rishi A.
Families
-
Confirmed reviews ALL
Amazing team especially Restaurant manager - Pravind, Veen, Mike, Irfan (always ready to help), special mention for Davina (guest relations), Ishvari, Parvesh and Mr. Ferreira who really took special care of our requests at all times.
Dear Mr A.,
Thank you for your positive feedback regarding your recent stay.
We are delighted to hear that our team, including Pravind, Veen, Mike, Irfan, Davina, Ishvari, Parvesh, and Mr. Ferreira, made your experience memorable by attending to your requests with care.
We look forward to welcoming you back to the Sofitel L'Imperial Resort.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 3.0/5
Carmine D. N.
Business
-
Confirmed reviews ALL
Beautiful resort but service and Maintenance not at Sofitel level
Dear Mr D. N.,
Thank you for sharing your thoughts regarding your recent stay.
We are pleased to hear that you found our resort beautiful. However, we sincerely apologize if the service and maintenance did not meet your expectations. Your feedback is invaluable in helping us enhance our guest experience.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 4.5/5
Andreas B.
Families
-
Confirmed reviews ALL
We had a wonderful holiday as a family of 4 - two adults two kids - on a full board basis -we felt like everything was very well managed and excellently maintained ! Will definitely return !
Dear Mr B.,
Thank you for sharing your lovely feedback with us! We are delighted to hear that you and your family had a wonderful holiday and enjoyed the facilities, our varied buffet dinners, and the friendly service throughout your stay.
It is especially rewarding to know that Zara took such wonderful care of your room. We will be sure to share your kind words with her. We are also pleased that you appreciated our water refill stations and our efforts to promote more sustainable practices.
At the same time, we sincerely apologise that the service you received during check-out did not reflect the warmth and hospitality you experienced throughout the rest of your stay. Your comments are important to us, and we will share them with the relevant team to help us improve the departure experience for our guests. We also appreciate your feedback regarding the speed of service, as we are always looking for ways to enhance our guests’ dining experience.
Thank you once again for your valuable feedback and for considering returning to stay with us. We truly look forward to welcoming you and your family back for another memorable holiday, with an even warmer farewell next time!
Best regards,
Paulette Tang
Personal Assistant to General Manager
Customer review rating 5.0/5
Arjun D. J.
Families
-
Confirmed reviews ALL
Overall experience was great, staff was very welcoming and helpful. Good food options overall. Enjoyed a lot of activities on the beach and relaxed while the sun was setting.
Dear Mr J.,
Thank you for your kind words regarding your recent stay.
We are delighted to hear that you enjoyed our welcoming staff, diverse dining options, and beach activities. It is always our goal to create memorable experiences for our guests.
We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial.
Sincerely,
Paulette Tang
Personal Assistant to General Manager
Customer review rating 3.5/5
Seeven A.
Couples
-
Confirmed reviews ALL
Lovely hotel, lovely room, staff great
But lacked vibe very quiet, evening entertainment was not great and very few people stayed to watch and no buzz
Dear Mr A.,
Thank you for your lovely feedback.
We are delighted you enjoyed the hotel, room, and our staff and are truly sorry for the oversights with room amenities and for the lack of atmosphere and entertainment.
Your comments are appreciated and will help us improve the guest experience.
Best Regards
Paulette Tang
PA to General Manager
Customer review rating 3.0/5
Jan K.
Couples
-
Confirmed reviews ALL
We had a mixed experience during our stay.
On the positive side, we were very happy with our large, modern and beautifully renovated room. The resort itself is a real highlight, with a beautiful, spacious garden and a fantastic beach. The overall setting is very attractive and provides a great environment for a relaxing holiday.
Unfortunately, there were also some significant issues with cleanliness and hygiene. This was particularly noticeable with the sun loungers and their cushions around the pool and on the beach. We also noticed cleanliness issues with some of the chairs and, in particular, in the breakfast area. The presence of birds around the breakfast area made this issue even more noticeable.
The service was average overall. There were definitely some very good and attentive employees, particularly in the evening, who were friendly, professional and genuinely helpful. However, the level of service was inconsistent. Some requests were handled very well, while other concerns were handled rather negligently or, in some cases, not addressed at all.
What was particularly disappointing was that concerns and complaints seemed to receive proper attention only after repeated escalation. We would have expected a more proactive approach to guest concerns, especially at a hotel of this category.
Overall, the resort has great potential and several excellent qualities, especially the rooms, gardens and beach. However, more consistent housekeeping, cleanliness standards and, above all, more proactive handling of guest concerns would significantly improve the experience.
Sehr geehrter Herr K.,
vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt in unserem Resort. Es freut uns zu hören, dass Ihnen Ihr Zimmer sowie die Umgebung des Sofitel Mauritius L'Impérial Resort & Spa gefallen haben.
Gleichzeitig bedauern wir die Unannehmlichkeiten bezüglich der Sauberkeit und des Service, die Sie erlebt haben. Wir nehmen Ihre Anmerkungen hinsichtlich der Sauberkeit der Liegen und im Frühstücksbereich sehr ernst. Hygiene und Sauberkeit sind für uns von höchster Priorität, und wir werden Ihre Hinweise in unsere internen Besprechungen einfließen lassen, um unsere Standards zu verbessern.
Es tut uns leid zu hören, dass die Servicequalität während Ihres Aufenthalts nicht durchgängig Ihren Erwartungen entsprochen hat. Wir schätzen Ihr Feedback, da es uns hilft, unsere Mitarbeiter weiter zu schulen und die Gästezufriedenheit zu erhöhen.
Wir danken Ihnen für Ihre konstruktive Kritik und hoffen, dass Sie uns in Zukunft erneut die Gelegenheit geben, Sie von unserem verbesserten Service zu überzeugen.
Mit freundlichen Grüßen,
Paulette TANG
Persönliche Assistentin des General Managers
Customer review rating 4.5/5
Danila S.
Couples
-
Confirmed reviews ALL
The only thing could be improved in my opinion - the food.
Dear Mrs S.,
Thank you for your positive feedback regarding your stay.
We appreciate your suggestion regarding the food, as we continuously strive to enhance our culinary offerings for our guests. Your input is valuable to us.
We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial.
Sincerely,
Paulette Tang
Personal Assistant to General Manager
Customer review rating 4.5/5
Nikhil S.
Couples
-
Confirmed reviews ALL
My honeymoon stay was fantastic with amazing food and service will definitely go back again..
Dear Mr S.,
Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed our service and dining options.
Your positive feedback about Mr Parvesh and his team indeed motivates all our teams to continue delivering exceptional experiences.
We look forward to welcoming you back in the future.
Wishing you a wonderful married life!
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 4.5/5
Seela S.
Families
-
Confirmed reviews ALL
Our kid has thoroughly enjoyed the stay. Early paid checkin was smooth room readily available and got upgraded to Opera Suite. We loved it and stay was superb and comfortable..
Dear Mr S.,
Thank you for your kind words regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that your family enjoyed the upgrade and found your experience superb and comfortable. We have shared your praised to Parvesh who is delighted to have been able to assist you to make your stay more comfortable.
We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial.
Sincerely,
Paulette Tang
Personal Assistant to General Manager
Customer review rating 3.0/5
Ashley B.
Solo
-
Confirmed reviews ALL
Outdated property but beach is centrally located, common areas were not clean on arrival
Dear Mr B.,
Thank you for sharing your feedback regarding your recent stay.
We regret to hear that you found our property to be outdated and that the cleanliness of common areas did not meet your expectations upon arrival.
Your comments are valued and will be taken into consideration as we strive to enhance our guest experience.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 2.5/5
Jurgen K.
Families
-
Confirmed reviews ALL
Sofitel Mauritius is definitely NOT A 5-STAR Hotel
Dear Mr K.,
Thank you for sharing your feedback regarding your recent experience.
We regret to hear that our services did not meet your expectations. We uphold high standards and continuously strive to enhance our guests' experiences. Your comments will be taken into consideration as we seek to improve.
Best Regards,
The Sofitel L'Imperial Team
Customer review rating 4.5/5
Beverley M. O.
Couples
-
Confirmed reviews ALL
Excellent room buffet and admin service.
Dear Mrs O.,
Thank you for your positive feedback regarding your recent stay.
We are delighted to hear that you enjoyed our accommodations and buffet offerings.
Your satisfaction is our priority, and we look forward to welcoming you back to the Sofitel L'Imperial Resort.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 5.0/5
Rashpal K. D.
Families
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Confirmed reviews ALL
My family stayed from 20 sep till 27sep. We were met with a pleasant welcome by the front desk staff. Beautiful resort.
Dear Mr D.,
Thank you so much for your wonderful and heartfelt review!
It truly means a lot to our entire team to know that you and your family enjoyed your stay with us. We are delighted that you found the resort beautiful, clean, and family-friendly.
Your kind words about Gaitree, Chef Raj Dhillon, and Adrian are deeply appreciated and we shall share your compliments with them personally. Gaitree will be especially happy to know that her care and attention made your family feel so comfortable, while Chef Raj will be delighted that you enjoyed his vegetarian dishes and freshly prepared naan. It is also wonderful to hear that Adrian also made your breakfast experience pleasant.
As a travel agent, your appreciation means even more to us, and we are truly grateful that you chose to stay with us and took the time to share such detailed feedback.
It was a pleasure having you and your family as our guests. We hope to welcome all of you back for another memorable stay in a not too distant future.
Best Regards
Paulette Tang
PA to General Manager
Web-users rating
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Frequently asked questions
Sofitel Mauritius L'Impérial Resort & Spa is located at Wolmar, 90517 Flic En Flac, Mauritius, on the island's sheltered west coast. We are just a 5-minute walk (100 m) from the Flic En Flac bus stop and offer free on-site parking. Our beachfront retreat is ideally situated near Wolmar beach and the local attractions of Flic En Flac.
Sofitel Mauritius L'Impérial Resort & Spa offers a variety of elegant accommodations including:
Luxury Room with 1 King or 2 Twin beds and sea views
Magnifique Room with 1 King bed and ocean views
Prestige Suite, a family suite with garden views
Opera Suite and Imperial Suite with direct beach access
Breakfast buffet for an additional fee, air conditioning, and flat-screen TVs
Wheelchair-accessible rooms, two outdoor pools, Sofitel Spa, and Sofitel Fitness
Restaurants like Ravinala and Ming Court, and bars such as Kestrel Bar
Concierge, laundry, shuttle services, business facilities, and wedding venues
Pets are not allowed.
Sofitel Mauritius L'Impérial Resort & Spa features five restaurants including Ravinala for international buffets and Ming Court for Asian cuisine from 07:00 PM to 10:00 PM. You can enjoy lunch at Tamassa Beach Restaurant from 12:00 PM to 05:00 PM or dine at Jacaranda. We offer children's menus and various dietary options such as vegetarian, halal, and gluten-free dishes.
At Sofitel Mauritius L'Impérial Resort & Spa, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Sofitel Mauritius L'Impérial Resort & Spa regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Sofitel Mauritius L'Impérial Resort & Spa using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are not allowed at Sofitel Mauritius L'Impérial Resort & Spa.
Sofitel Mauritius L'Impérial Resort & Spa features three meeting rooms and a business center for your professional needs. Our largest room spans 327 square meters and can accommodate up to 160 guests in a theater-style seating arrangement.
You can certainly organize your dream event or wedding at Sofitel Mauritius L'Impérial Resort & Spa. Our dedicated wedding planner can arrange spectacular ceremonies on the beach or receptions under the stars for up to 130 banquet guests.
Sofitel Mauritius L'Impérial Resort & Spa offers four rooms specifically designed for guests with reduced mobility. These accommodations feature accessible bathrooms with 32-inch wide doors. Additionally, our restaurants and award-winning spa are wheelchair-accessible to ensure a comfortable stay for all our guests.
Yes, Sofitel Mauritius L'Impérial Resort & Spa allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Sofitel Mauritius L'Impérial Resort & Spa, you can easily walk to these nearby locations:
Wolmar beach - 3 minutes
Flic En Flac bus stop - 5 minutes
Flic En Flac tourist attraction - 10 minutes
Flic En Flac entertainment centre - 10 minutes
Flic En Flac casino - 15 minutes
The award-winning Sofitel Spa at Sofitel Mauritius L'Impérial Resort & Spa is a tranquil Asian sanctuary. We offer a variety of beauty and wellness rituals, including body scrubs, facials, and massages. Our professional team is dedicated to rejuvenating your body, mind, and soul in this serene beachfront setting.
Sofitel Mauritius L'Impérial Resort & Spa provides three meeting rooms and a business center for professional needs. Our rooms feature dedicated business desks and complimentary Wi-Fi is available resort-wide. Breakfast is served from 07:30 AM to help you prepare for your day.
