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Sofitel Mauritius L'Impérial Resort & Spa Hotel 5 stars

Customer review rating 4.4/5 5,494 reviews

Sofitel Mauritius L'Impérial Resort & Spa
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+ 24 Services
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Hotel extras

  • Beachfront resort on the famous west coast with magnificent sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, including walk with lions, quad biking and golfing

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Services for children
  • Golf course 18 holes (Nearby)
  • Tennis
  • Beach and water sports
  • Other sports activities
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available
Information message

Due to the current situation, we inform you that our hotel is temporarily closed.

Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517
flic en flac
mauritius

Tel: +2304538700

Fax: (+230)4538320

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    SSR AIRPORT At 50km / 31.07 miles

  • By car

    ST JEAN At 25km / 15.54 miles

GPS :-20.31175, 57.36775

Our accommodations

Choose from our range of rooms & suites. Many have a magnificent view of the ocean. For that extra touch, our Opera and Presidential suites are the pinnacle of comfort. Our Family Suites offer privacy and ample space for families.

SUPERIOR ROOM, 1 King Size Bed or 2 Twin beds, partial ocean view, terrace

  • Max. number of persons: 3
  • Area: From 50 m² / 538 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Size Bed or 2 Twin Beds, ocean view, balcony or terrace

  • Max. number of persons: 3
  • Area: From 50 m² / 538 sq ft
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar
Rooms

Our restaurants and bars

JACARANDA

Type of cuisine: Gourmet

Dine on fresh lobster, under the stars, right on the sand, with candles twinkling romantically. Delicate dishes feature the finest local ingredients and the creative culinary skills of our French chef. A seriously special Mauritius restaurant.

Menu (PDF)

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RAVINALA

Type of cuisine: International

Every night, a different corner of the world - Mauritius, France, Italy, India - inspires heaped buffets and barbecues in this poolside restaurant. Come for a hearty breakfast and relaxed family lunch; at dinner, discuss wine with the sommelier.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TEPPANYAKI

Type of cuisine: Japanese

High-speed chopping, eggs flying, knives slicing spectacularly through the air... experience the entertainment - and scrumptiousness! - of authentic Teppanyaki show cooking. Our Asian chefs love to show off their culinary skills: get your cameras ready!

Menu (PDF)

Dinner

19:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MING COURT

Type of cuisine: Thematic cuisine

Overlooking the big, inviting swimming pool in the heart of the hotel, feast on Chinese and Japanese cuisine authentically prepared with Mauritian ingredients fresh from the market. Add excitement to your meal by booking a Teppanyaki show cooking table.

Menu (PDF)

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TAMASSA BEACH RESTAURANT

Type of cuisine: International

The scent of freshly grilled fish and meat emanates each lunchtime from Tamassa, a relaxed Mauritius restaurant on the beach. Taste Mauritian specialties like palm heart salad and smoked fish: a delicious break in a deliciously relaxing day.

Menu (PDF)

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TAMASSA BAR ON THE BEACH

Non contractual photo

No need to stray far from the pool or the sea for your cocktail! Serving light afternoon snacks and tropical sundowners, this relaxed bar is a nightly hotspot for live music, an impressive array of cool drinks and dancing on the sand.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KESTREL BAR

Non contractual photo

Splashes of pink in the trendy décor inspired the name of this poolside lounge and bar. Signature cocktails, a tinkling piano, the buzz of excited holiday conversation... Set between the vast pool and turquoise Indian ocean, this Mauritius bar sparkles.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 227 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel Mauritius L'Impérial Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,494 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,662 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Beautiful Hotel

Customer review rating 4.4/5

Slash Couples - 10/04/2020 Confirmed reviews ALL

Nice hotel, but the place is clearly not well maintained or looked after

Dear Mr C., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are sorry to learn that your experience did not meet your expectations. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and will allow us to address the issues you met with in order to prevent future occurrence. We appreciate your sharing your concerns, and thank you for your comments. Sincerely, Guest Relation Service

Good

Customer review rating 4.4/5

Hajer Couples - 23/03/2020 Confirmed reviews ALL

I didn't like the rooms, it's not cold, the place is not very clean, and the food I didn't like the buffet very much. We do not have item options for breakfast, lunch, and dinner, but there is a good restaurant by the sea.

Dear Mr A., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you mentioned in order to prevent future occurrence. Thank you again for sharing your concerns. We wish you all the best. Sincerely, Guest Relation Service

beautiful hotel with amazing facilities

Customer review rating 4.4/5

Madiha H. Couples - 17/03/2020 Confirmed reviews ALL

loved my stay staff are really friendly and accommodating. facilities are great if you get half board it is annoying as if you want to eat at ming restaurant or the Japanese restaurant you get a maximum allowance of 700 rupees per person and anything over that you have to pay.

Dear Mrs h., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always interesting to receive Guests' feedback which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience to allow us perform at our very best. Sincerely, Guest Relation Service

Well located

Customer review rating 4.4/5

Wendy S. Couples - 17/03/2020 Confirmed reviews ALL

Loved the hotel and the position. The staff were wonderful. Only complaint was the mattress is really run out of life. Any Sofitel we have stayed in have always had the most fantastic mattresses except this one. It was well past it’s use by date by the ridge formed down the middle.

Dear Mrs S., We very much appreciate your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always interesting to receive positive feedback which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. Sincerely, Guest Relation Service

Relaxing vacation

Customer review rating 4.4/5

Wolfgang Families - 11/03/2020 Confirmed reviews ALL

Clean rooms, Furniture ok but traditional style, good food, charming service at the restaurant and the housemaid Gaitree was an angel. Unfortunately we couldn't book the Teppanyaki restaurant as it was prebooked the hole week. Sea was not clear as we booked during the rainy season in march.

Dear Mr F., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will serve as an encouragement to all of our staff (particularly Gaitree) as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Guest Relation Service

Not impressed at all.

Customer review rating 4.4/5

Anonymous Families - 10/03/2020 Confirmed reviews ALL

On arrival our room had not been cleaned properly, Toilet not flushed and luggage not even delivered. My husband had to collect our luggage after waiting one hour for it to be delivered to our room.

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience did not meet your expectations and would like to apologise for all the inconveniences that you encountered at the resort during your stay. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We shall ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Sincerely, Guest Relation Service

Awful WiFi

Customer review rating 4.4/5

Anonymous Business - 10/03/2020 Confirmed reviews ALL

The WiFi was horrenous. For a Business trip, this just was not good enough

Dear Mr W., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The access to our Wifi service may be slower during peak hours when many guests login to our network, nevertheless we will pass on your comments to our techincal department for revision and improvement. We appreciate your sharing your concerns which assist us perform at our very best. Sincerely, Guest Relation Service

Peaceful environment

Customer review rating 4.4/5

Gaitree Business - 06/03/2020 Confirmed reviews ALL

Very helpful staff Prompt services Clean and tidy Good food Enjoyed my stay at the hotel Will definitely come back soon

Dear Mrs O., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Service

The hotel is well located. The staff are very friendly. The rooms are spacious and clean. And the food was great.

Customer review rating 4.4/5

Aimee L. Business - 01/03/2020 Confirmed reviews ALL

It was my 3rd time staying at the Sofitel and it was again a lovely stay. The staff are very friendly and helpful. The rooms are clean and spacious. I would only comment that the mattress and pillows are too soft for me, I would prefer a more firm mattress and pillows. The food was great. I look forward to my next visit.

DearMrs L., Thank you very much indeed for your loyalty to our resort. We very much appreciate your comments following your stay. It is always a pleasure to receive positive feedback as well as remarks that will assist us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back for a 4th visit. Sunny regards from Mauritius, Guest Relation Service

Pleasant stay

Customer review rating 4.4/5

Vanessa L. Couples - 01/03/2020 Confirmed reviews ALL

Very nice staffs offering great service with a smile, clean room and great food and cocktails.

Dear Mrs l., Dear Mr P., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which be shared with our team.. Your nice feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. Sincerely, Guest Relation Service

Great location, terrible service and attitude from staff

Customer review rating 4.4/5

V C. K. -. L. C. P. Business - 25/02/2020 Confirmed reviews ALL

None of the requests I sent by mail were taken care of. Front office didn't even bother to respond to the mail requests. Service was sloppy when present and some staff at the bar counter were down right rude. Requested for a copy of the invoice by mail - still waiting. My worst Accor hotel trip experience till date. Definitely not coming back to this property.

Dear Mr K., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and will assist us in enhancing our service. We appreciate your sharing your concerns, as a gesture of goodwill , we would like to offer you a credit of 1,000 points on your Accor Card, and hope that you will choose to retain some good memories of your stay in Mauritius. Sincerely Yours, Guest Relation Service

Well located

Customer review rating 4.4/5

Amer A. Couples - 23/02/2020 Confirmed reviews ALL

-Unfortunately, the toilet was very small. - We asked for a water jet but it's not available. -We asked for an upper room but we've been informed that it's not available, although during our stay we noticed that there was no one in there. - The ocean view is blocked by alot of bushes and trees and very far from the room. - Room was smilly, old and not well ventilated. - AC is not working properly. - Breakfast buffet was good, but dinner buffet is almost the same every day.

Dear Mr A., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience in some areas did not quite meet with your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and will assist us as we aim to continuously improve our services. We appreciate your sharing your concerns to help us perform at our very best. Sincerely, Guest Relation Service

Amazing holiday

Customer review rating 4.4/5

Miriam Families - 20/02/2020 Confirmed reviews ALL

The welcoming was great and everyone was very pleased to make the stay unforgettable. Again, great service and awesome team. The hotel itself was very beautiful and open, rooms were nice and the outside was just amazing. Big pool and beautiful beach with free water sport activities. Will come back for sure

Dear Mrs S., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon in a not too distant future. Sincerely, Guest Relation Service

Always a pleasure

Customer review rating 4.4/5

Jenny Business - 19/02/2020 Confirmed reviews ALL

Stayed for one week on business. I could stay in the city and have a much shorter journey, but who comes to Mauritius and doesn't stay by the beach!?!

Dear Mrs H., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. We are delighted that you chose our resort rather than a city hotel for your business stay. Your wonderful feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. Sincerely, Guest Relation Service
Customer review rating 4.4/5

Giedrius Couples - 15/02/2020 Confirmed reviews ALL

Rooms need renovation, rooms dark, uncomfortable. Room were not ready on time, we waited another 2 hours. The Food is good, but the fresh vegetables are to small,

Dear Mr B., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and thank you for assisting us to perform at our best. Sincerely, Guest Relation Service

Great stay

Customer review rating 4.4/5

Geoffh Couples - 05/02/2020 Confirmed reviews ALL

Excellent all round

Dear Mr H., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your nice feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the pleasure of welcoming you back again in a not too distant future. Sincerely, Guest Relation Service

Helpfull staff and great food!

Customer review rating 4.4/5

Miha Couples - 05/02/2020 Confirmed reviews ALL

The hotel has a very good location and is well maintained inspite of its need of refurbishment. The staff was very helpful with all information needed. The assisting manager quickly solved the issue with non working AC and offered us a new room. Food was excellent and well balanced international cuisine. We were not happy with very high prices of drinks, especially wine. Simply way too expensive which turned us away of ordering just one bottle in 10 days stay. It's a pity as we would certainly order wine on daily basis if prices were normal.

Dear Mr R., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback as well as comments that will assist us in improving our service. We are sure this your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in the future. Sincerely, Guest Relation Service

A working trip that because of the hotel’s atmosphere became a part holiday

Customer review rating 4.4/5

Janine L. Business - 03/02/2020 Confirmed reviews ALL

It was sublime - from check in to departure

Dear Mrs L., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team.Your nice feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. Sincerely, Guest Relation Service

Chillaxed

TripAdvisor rating 4.5/5

geoff h 02/02/2020 TripAdvisor review

Had a lovely week at this hotel. Beautiful location, wide choice of food, immediate beach access, lucky to be granted an excellent sunset view - though the mauritian flying foxes fascinated me more, rooms maintained twice a day. Nothing was any trouble if asked for and kindly prepared a honeymoon gift.

Dear Guest, We are thrilled by your comments and thank you for taking the time to share. We hope to welcome you back again! Warm regards Guest Relation Service

Service very bad

Customer review rating 4.4/5

Wendy M. Couples - 30/01/2020 Confirmed reviews ALL

Service bad no toilet rolls in bathroom coffee tea supplies not replaced Linen not changed Locked out of my room 128 more than 5 x due to a faulty lock Room not cleaned dust bunnies under bed and couch Food at Japanese restaurant burned Chef confused as to whose order was whose

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