Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,680 reviews

Sofitel Mauritius L'Impérial Resort & Spa - Image 1
Sofitel Mauritius L'Impérial Resort & Spa - Image 2
Sofitel Mauritius L'Impérial Resort & Spa - Image 3
Sofitel Mauritius L'Impérial Resort & Spa - Image 4

Description

Hotel extras

  • Beachfront resort on the famous west coast with Magnifique sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, quad biking and golfing

Our accommodation(s)

Book this hotel
Room 1

50 m²/538 sq. ft., 1 Bedroom, Sofitel MyBed, Couch, Rain shower & bathtub, Open bathroom, Complimentary WiFi, 48" TV, Tea and Coffee Making Facilities, Mini-bar, Safe

Max. number of persons
2
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machineAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • 2 pers. max
  • 50 m² / 538 sq ft
  • Bedding 1 x King size bed(s)

Suite

OPERA SUITE, 1 King Size Bed, ocean view, direct beach access, balcony or terrace

110 m² / 1184 sq. ft., 1 bedroom, 1 living room, 1 bathroom with double shower, designer bath amenities, 2 flat-screen TVs, Sofitel MyBed, Coffee machine, Mini-bar. For up to 2 adults and 2 children under 12.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 110 m² / 1184 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Illy coffee machineAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Suite

IMPERIAL SUITE, 1 King Size Bed, ocean view, direct beach access, balcony

125 m²/1,346 sq. ft., 1 bedroom, 1 living room, Butler service, Sofitel MyBed, 1 bathroom with whirlpool bath and Lanvin bath amenities, 2 flat-screen TVs, Espresso machine, Mini-bar, Safe.

  • Views:

    Ocean/Sea view

Max. number of persons
4
Area
From 125 m² / 1345 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Illy coffee machineAdditional charge
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Make-up/magnifying mirror
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • Data port in room
  • RJ 11 Outlet
  • RJ 45 Outlet

Phone Facilities

  • Direct dial telephone
  • Phone with 2 handsets in room
  • Voice mail

Tv Facilities

  • Satellite/cable colour TV
  • TV room service ordering

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Room interior entrance only
  • Safe deposit box in room
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Iron
  • Opening windows
  • Soundproof doors
  • Soundproof room
  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk

Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 189 rooms
  • 4 rooms for people with reduced mobility
  • 42 family rooms
  • 10 connecting rooms
  • 189 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

  • English
  • French

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • WiFi at the hotel
  • High speed transmission line

Air conditioning

  • Air Conditioning

Desk equipment available

  • Plugs and converters available on desks

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

5 Restaurants

3 Bars

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

3 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Children''s Club for 4 to 6 years
  • Childrens Club for 6 to 12 years

Well-being

Le Flamboyant pool

  • Outside
  • On site

Outdoor swimming pool

  • Outside
  • On site

Sofitel Fitness

  • On site

Sports and leisure

Boules/petanque

  • Nearby

Wind surfing facilities

  • Nearby

Scuba diving Additional charge

  • On site

Kayaking

  • Nearby

Kayaking

  • On site

Scuba diving

  • Nearby

Glass bottom boat

  • Nearby

Glass bottom boat

  • On site

Snorkelling/Scuba diving center Additional charge

  • On site

Boat excursions

  • Nearby

Deep sea fishing/Sea fishing Additional charge

  • On site

Pedal boat

  • On site

Volleyball

  • On site

Deep sea fishing/Sea fishing

  • Nearby

Boat excursions Additional charge

  • On site

Table tennis

  • On site

Snorkelling/Scuba diving center

  • Nearby

Pedal boat

  • Nearby

Boules/petanque

  • On site

Volleyball

  • Nearby

Wind surfing facilities

  • On site
  • On site

Every night, a different corner of the world - Mauritius, France, Italy, India - inspires heaped buffets and barbecues in this poolside restaurant. Come for a hearty breakfast and a lavish dinner. *Venue and service style are subject to change.

The scent of freshly grilled fish and meat emanates each lunchtime from Tamassa, a relaxed Mauritius restaurant on the beach. Taste Mauritian specialties like palm heart salad and smoked fish: a delicious break in a deliciously relaxing day.

High-speed chopping, eggs flying, knives slicing spectacularly through the air... experience the entertainment - and scrumptiousness! - of authentic Teppanyaki show cooking. Our chefs love to show off their culinary skills: get your cameras ready!

Dine on fresh lobster, under the stars, right on the sand, with candles twinkling romantically. Delicate dishes feature the finest local ingredients and the creative culinary skills of our French chef. A seriously special Mauritius restaurant.

TAMASSA BAR ON THE BEACH

No need to stray far from the pool or the sea for your cocktail! Serving light afternoon snacks and tropical sundowners, this relaxed bar is a nightly hotspot for live music, an impressive array of cool drinks and dancing on the sand.

Bar Type
BAR
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks

No need to stray far from the pool or the sea for your cocktail! Serving light afternoon snacks and tropical sundowners, this relaxed bar is a nightly hotspot for live music, an impressive array of cool drinks and dancing on the sand.

Le Flamboyant Pool Bar

Le Flamboyant Pool Bar is an adult-only pool located on the north wing of the resort.The ideal spot to sip in Tropical cocktails as the sun sets on the famous west coast.

Bar Type
POOL BAR
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
  • -
Sunday
  • -
  • -
Subsequent opening hours

Other informations

Services

  • Free Wireless internet (WiFi)
  • Bar for hotel customers only

Wine and other drinks information

  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Snacks facilities

  • Cold snacks

Le Flamboyant Pool Bar is an adult-only pool located on the north wing of the resort.The ideal spot to sip in Tropical cocktails as the sun sets on the famous west coast.

Homemade breads and pastries; waffles, crepes and pancakes; freshly prepared eggs and customised omelets; cereals, seasonal fruits; bacon, sausages and other local and international dishes are curated by our team.

Enjoy a choice of two pools; one of the largest on the island of Mauritius ideal for families or our newly created "Le Flamboyant" infinity adults-only pool & bar. Children have access only during winter months when "Le Flamboyant" pool is heated

Reenergize at Sofitel Mauritius L'Imperial; the fully equipped gym, overlooking the mountain, features state-of-the-art fitness equipment

Feel a Zen vibe envelop you in this award-winning Mauritius spa. Cocooned in a delicate Asian sanctuary, our Sofitel SPA offers a range of massage and beauty rituals.

Our wedding planner is famed for her spectacular Mauritius wedding and honeymoon packages. Celebrate your special day with a wedding on the beach, reception under the stars, romantic dinners, champagne, rose petals...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,680 reviews

Customer review rating 3.0/5

Carmine D. N. Business - Confirmed reviews ALL

Dear Mr D. N., Thank you for sharing your thoughts regarding your recent stay. We are pleased to hear that you found our resort beautiful. However, we sincerely apologize if the service and maintenance did not meet your expectations. Your feedback is invaluable in helping us enhance our guest experience. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 4.5/5

Andreas B. Families - Confirmed reviews ALL

Dear Mr B., Thank you for sharing your lovely feedback with us! We are delighted to hear that you and your family had a wonderful holiday and enjoyed the facilities, our varied buffet dinners, and the friendly service throughout your stay. It is especially rewarding to know that Zara took such wonderful care of your room. We will be sure to share your kind words with her. We are also pleased that you appreciated our water refill stations and our efforts to promote more sustainable practices. At the same time, we sincerely apologise that the service you received during check-out did not reflect the warmth and hospitality you experienced throughout the rest of your stay. Your comments are important to us, and we will share them with the relevant team to help us improve the departure experience for our guests. We also appreciate your feedback regarding the speed of service, as we are always looking for ways to enhance our guests’ dining experience. Thank you once again for your valuable feedback and for considering returning to stay with us. We truly look forward to welcoming you and your family back for another memorable holiday, with an even warmer farewell next time! Best regards, Paulette Tang Personal Assistant to General Manager

Customer review rating 5.0/5

Arjun D. J. Families - Confirmed reviews ALL

Dear Mr J., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our welcoming staff, diverse dining options, and beach activities. It is always our goal to create memorable experiences for our guests. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Customer review rating 3.5/5

Seeven A. Couples - Confirmed reviews ALL

Dear Mr A., Thank you for your lovely feedback. We are delighted you enjoyed the hotel, room, and our staff and are truly sorry for the oversights with room amenities and for the lack of atmosphere and entertainment. Your comments are appreciated and will help us improve the guest experience. Best Regards Paulette Tang PA to General Manager

Customer review rating 3.0/5

Jan K. Couples - Confirmed reviews ALL

Sehr geehrter Herr K., vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt in unserem Resort. Es freut uns zu hören, dass Ihnen Ihr Zimmer sowie die Umgebung des Sofitel Mauritius L'Impérial Resort & Spa gefallen haben. Gleichzeitig bedauern wir die Unannehmlichkeiten bezüglich der Sauberkeit und des Service, die Sie erlebt haben. Wir nehmen Ihre Anmerkungen hinsichtlich der Sauberkeit der Liegen und im Frühstücksbereich sehr ernst. Hygiene und Sauberkeit sind für uns von höchster Priorität, und wir werden Ihre Hinweise in unsere internen Besprechungen einfließen lassen, um unsere Standards zu verbessern. Es tut uns leid zu hören, dass die Servicequalität während Ihres Aufenthalts nicht durchgängig Ihren Erwartungen entsprochen hat. Wir schätzen Ihr Feedback, da es uns hilft, unsere Mitarbeiter weiter zu schulen und die Gästezufriedenheit zu erhöhen. Wir danken Ihnen für Ihre konstruktive Kritik und hoffen, dass Sie uns in Zukunft erneut die Gelegenheit geben, Sie von unserem verbesserten Service zu überzeugen. Mit freundlichen Grüßen, Paulette TANG Persönliche Assistentin des General Managers

Dear Mr D. N., Thank you for sharing your thoughts regarding your recent stay. We are pleased to hear that you found our resort beautiful. However, we sincerely apologize if the service and maintenance did not meet your expectations. Your feedback is invaluable in helping us enhance our guest experience. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 4.5/5

Andreas B. Families - Confirmed reviews ALL

We had a wonderful holiday as a family of 4 - two adults two kids - on a full board basis -we felt like everything was very well managed and excellently maintained ! Will definitely return !

Dear Mr B., Thank you for sharing your lovely feedback with us! We are delighted to hear that you and your family had a wonderful holiday and enjoyed the facilities, our varied buffet dinners, and the friendly service throughout your stay. It is especially rewarding to know that Zara took such wonderful care of your room. We will be sure to share your kind words with her. We are also pleased that you appreciated our water refill stations and our efforts to promote more sustainable practices. At the same time, we sincerely apologise that the service you received during check-out did not reflect the warmth and hospitality you experienced throughout the rest of your stay. Your comments are important to us, and we will share them with the relevant team to help us improve the departure experience for our guests. We also appreciate your feedback regarding the speed of service, as we are always looking for ways to enhance our guests’ dining experience. Thank you once again for your valuable feedback and for considering returning to stay with us. We truly look forward to welcoming you and your family back for another memorable holiday, with an even warmer farewell next time! Best regards, Paulette Tang Personal Assistant to General Manager

Customer review rating 5.0/5

Arjun D. J. Families - Confirmed reviews ALL

Overall experience was great, staff was very welcoming and helpful. Good food options overall. Enjoyed a lot of activities on the beach and relaxed while the sun was setting.

Dear Mr J., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our welcoming staff, diverse dining options, and beach activities. It is always our goal to create memorable experiences for our guests. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Customer review rating 3.5/5

Seeven A. Couples - Confirmed reviews ALL

Lovely hotel, lovely room, staff great But lacked vibe very quiet, evening entertainment was not great and very few people stayed to watch and no buzz

Dear Mr A., Thank you for your lovely feedback. We are delighted you enjoyed the hotel, room, and our staff and are truly sorry for the oversights with room amenities and for the lack of atmosphere and entertainment. Your comments are appreciated and will help us improve the guest experience. Best Regards Paulette Tang PA to General Manager

Customer review rating 3.0/5

Jan K. Couples - Confirmed reviews ALL

We had a mixed experience during our stay. On the positive side, we were very happy with our large, modern and beautifully renovated room. The resort itself is a real highlight, with a beautiful, spacious garden and a fantastic beach. The overall setting is very attractive and provides a great environment for a relaxing holiday. Unfortunately, there were also some significant issues with cleanliness and hygiene. This was particularly noticeable with the sun loungers and their cushions around the pool and on the beach. We also noticed cleanliness issues with some of the chairs and, in particular, in the breakfast area. The presence of birds around the breakfast area made this issue even more noticeable. The service was average overall. There were definitely some very good and attentive employees, particularly in the evening, who were friendly, professional and genuinely helpful. However, the level of service was inconsistent. Some requests were handled very well, while other concerns were handled rather negligently or, in some cases, not addressed at all. What was particularly disappointing was that concerns and complaints seemed to receive proper attention only after repeated escalation. We would have expected a more proactive approach to guest concerns, especially at a hotel of this category. Overall, the resort has great potential and several excellent qualities, especially the rooms, gardens and beach. However, more consistent housekeeping, cleanliness standards and, above all, more proactive handling of guest concerns would significantly improve the experience.

Sehr geehrter Herr K., vielen Dank für Ihre Rückmeldung zu Ihrem Aufenthalt in unserem Resort. Es freut uns zu hören, dass Ihnen Ihr Zimmer sowie die Umgebung des Sofitel Mauritius L'Impérial Resort & Spa gefallen haben. Gleichzeitig bedauern wir die Unannehmlichkeiten bezüglich der Sauberkeit und des Service, die Sie erlebt haben. Wir nehmen Ihre Anmerkungen hinsichtlich der Sauberkeit der Liegen und im Frühstücksbereich sehr ernst. Hygiene und Sauberkeit sind für uns von höchster Priorität, und wir werden Ihre Hinweise in unsere internen Besprechungen einfließen lassen, um unsere Standards zu verbessern. Es tut uns leid zu hören, dass die Servicequalität während Ihres Aufenthalts nicht durchgängig Ihren Erwartungen entsprochen hat. Wir schätzen Ihr Feedback, da es uns hilft, unsere Mitarbeiter weiter zu schulen und die Gästezufriedenheit zu erhöhen. Wir danken Ihnen für Ihre konstruktive Kritik und hoffen, dass Sie uns in Zukunft erneut die Gelegenheit geben, Sie von unserem verbesserten Service zu überzeugen. Mit freundlichen Grüßen, Paulette TANG Persönliche Assistentin des General Managers

Customer review rating 4.5/5

Danila S. Couples - Confirmed reviews ALL

The only thing could be improved in my opinion - the food.

Dear Mrs S., Thank you for your positive feedback regarding your stay. We appreciate your suggestion regarding the food, as we continuously strive to enhance our culinary offerings for our guests. Your input is valuable to us. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Customer review rating 4.5/5

Nikhil S. Couples - Confirmed reviews ALL

My honeymoon stay was fantastic with amazing food and service will definitely go back again..

Dear Mr S., Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed our service and dining options. Your positive feedback about Mr Parvesh and his team indeed motivates all our teams to continue delivering exceptional experiences. We look forward to welcoming you back in the future. Wishing you a wonderful married life! Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 4.5/5

Seela S. Families - Confirmed reviews ALL

Our kid has thoroughly enjoyed the stay. Early paid checkin was smooth room readily available and got upgraded to Opera Suite. We loved it and stay was superb and comfortable..

Dear Mr S., Thank you for your kind words regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that your family enjoyed the upgrade and found your experience superb and comfortable. We have shared your praised to Parvesh who is delighted to have been able to assist you to make your stay more comfortable. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Customer review rating 3.0/5

Ashley B. Solo - Confirmed reviews ALL

Outdated property but beach is centrally located, common areas were not clean on arrival

Dear Mr B., Thank you for sharing your feedback regarding your recent stay. We regret to hear that you found our property to be outdated and that the cleanliness of common areas did not meet your expectations upon arrival. Your comments are valued and will be taken into consideration as we strive to enhance our guest experience. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 2.5/5

Jurgen K. Families - Confirmed reviews ALL

Sofitel Mauritius is definitely NOT A 5-STAR Hotel

Customer review rating 4.5/5

Beverley M. O. Couples - Confirmed reviews ALL

Excellent room buffet and admin service.

Dear Mrs O., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our accommodations and buffet offerings. Your satisfaction is our priority, and we look forward to welcoming you back to the Sofitel L'Imperial Resort. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 5.0/5

Rashpal K. D. Families - Confirmed reviews ALL

My family stayed from 20 sep till 27sep. We were met with a pleasant welcome by the front desk staff. Beautiful resort.

Dear Mr D., Thank you so much for your wonderful and heartfelt review! It truly means a lot to our entire team to know that you and your family enjoyed your stay with us. We are delighted that you found the resort beautiful, clean, and family-friendly. Your kind words about Gaitree, Chef Raj Dhillon, and Adrian are deeply appreciated and we shall share your compliments with them personally. Gaitree will be especially happy to know that her care and attention made your family feel so comfortable, while Chef Raj will be delighted that you enjoyed his vegetarian dishes and freshly prepared naan. It is also wonderful to hear that Adrian also made your breakfast experience pleasant. As a travel agent, your appreciation means even more to us, and we are truly grateful that you chose to stay with us and took the time to share such detailed feedback. It was a pleasure having you and your family as our guests. We hope to welcome all of you back for another memorable stay in a not too distant future. Best Regards Paulette Tang PA to General Manager

Customer review rating 4.5/5

Richard M. Couples - Confirmed reviews ALL

Fantastic hotel and staff Fantastic location

Dear Mr M., Thank you for your kind words regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that you found our hotel, staff, and location to be fantastic. Your feedback is greatly appreciated and we look forward to welcoming you back to the L'Imeprial. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 4.0/5

Mihaela M. Friends - Confirmed reviews ALL

A beautiful hotel in a wonderful location. The staff are exceptionally friendly, warm and attentive, making the stay truly enjoyable. I would happily recommend this hotel and would love to return.

Dear Mrs M., Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that our location and staff contributed to your enjoyable experience. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 5.0/5

Bopanna B. P. *. -. #. Families - Confirmed reviews ALL

Beautiful property and a great location. Few extra options with the food would be better. Hospitality was great as well.

Dear Mrs P., Thank you for your kind words regarding our beautiful property and the hospitality you experienced. We appreciate your suggestion for more dining options and will take it into consideration as we strive to enhance our guests' experience. Thank you again for your time and for sharing your experience, and we look forward to welcoming you back to the Sofitel again. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 4.0/5

Rahul S. Couples - Confirmed reviews ALL

It was a good stay overall but found that property looks little old, housekeeping was little slow and breakfast was okey, it could be better

Dear Mr S., Thank you for your feedback regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We appreciate your comments on our location and your overall experience. We will certainly take your observations on housekeeping and breakfast into consideration as we strive to enhance our guest offerings. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 4.5/5

Sumit K. Families - Confirmed reviews ALL

We had a lovely stay at Sofitel Mauritius L’Imperial Resort & Spa and overall had a wonderful experience. The property is absolutely beautiful, with lush surroundings, a relaxing atmosphere, and a gorgeous, pristine white-sand beach. The beach was exceptionally clean and was definitely one of the highlights of our stay. The staff were very helpful, courteous, and welcoming throughout our visit. Their hospitality really added to the overall experience and made our stay comfortable and relaxing. The food was good in terms of quality, although I felt the dining options were more geared towards a Western palate. Some dishes were a little bland, and guests who prefer Indian or spicier food may find the spice levels on the lower side. A little more variety and stronger flavours would make the dining experience even better. Our only real disappointment was the early check-in. We had multiple email confirmations for a paid early check-in, so we were expecting the room to be ready on arrival. Unfortunately, the room was not ready despite the prior confirmations and payment. This was disappointing, particularly because it was something that had been specifically arranged in advance. Apart from this, we thoroughly enjoyed our stay. The beautiful property, pristine beach, excellent location and genuinely helpful staff make Sofitel Mauritius a lovely choice for a relaxing Mauritius holiday. Overall, a memorable stay and a resort I would be happy to consider again.

Dear Mr K., Thank you for taking the time to share your experience at Sofitel Mauritius L’Imperial Resort & Spa. We are delighted to hear that you found our resort beautiful and enjoyed the stunning beach, as well as the warm hospitality provided by our staff. We appreciate your feedback regarding the dining options. Our culinary team strives to cater to a variety of tastes, and your comments on the spice levels and food variety will be taken into consideration as we continue to improve our offerings. We sincerely apologize for the inconvenience caused by the early check-in situation. Although we aim to accommodate all arrangements made in advance, there are times when unforeseen circumstances may affect room availability. Your experience is important to us, and we will ensure that your feedback is shared with the relevant departments. We are grateful for your kind words and hope to welcome you back for another memorable stay in the future. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 5.0/5

Tarun B. Couples - Confirmed reviews ALL

Our stay was amazing overall. Loved every bit of it. Although one suggestion I would like to give if food taste can improve a bit then it would be really really amazing. Thanks!

Dear Mr B., Thank you for your kind words regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that you enjoyed your experience. Your feedback about the food quality is greatly appreciated and will be considered as we strive for continuous improvement. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Customer review rating 5.0/5

Nila P. Families - Confirmed reviews ALL

Good location, extremely friendly staff, dinner buffet had a very wide selection

Dear Mrs P., Thank you for your kind words regarding our location, staff, and dinner buffet selection. We are delighted to hear that you enjoyed your stay and appreciated the hospitality provided by our team. Your feedback is invaluable to us. We look forward to welcome you back in a not too distant future. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 2.0/5

Bipin B. Couples - Confirmed reviews ALL

I booked the sea facing room almost one year in advance but was allocated a room right infront of the tree blocking the view. when i told the reception i was told that it has been noted but after that nothing and i felt it was just dismissed. second worst experience in the restaurant happened when i ordered a coke costing rupees 225 but i forgot my wallet in my room and i said i will go and get it but the waiter said that my wife has to sit and wait in the restaurant until i get the wallet to pay. they made us look like a crook and thought that we will run away with their rupees 225. this made me so angry but i did not create any scene. after spending thousands or rupees to stay in the hotel the waiter or the hotel policy thought that we will go without paying meagre 225 rupees.

Dear Mr B., Thank you for sharing your feedback regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We sincerely apologize for the inconvenience you experienced with your room allocation. It is our goal to provide all guests with the accommodations they desire, and we regret that we fell short in this instance. Your comments have been duly noted. We also understand your frustration regarding the situation in our restaurant. We strive to maintain a welcoming atmosphere for all our guests, and we are sorry to hear that this was not your experience. Your feedback is invaluable in helping us to improve our services. We appreciate your patience and understanding. Best Regards, Paulette TANG Personal Assistant to General Manager

Other web-users rate our hotel

  • 477 reviews 9.1/10 Location
  • 778 reviews 8/10 Room
  • 1,194 reviews 8.1/10 Service
  • 16 reviews 6.3/10 WiFi
  • 293 reviews 5.5/10 Cleanliness
  • 201 reviews 7.2/10 Breakfast
  • 73 reviews 6.8/10 Bar
  • 6 reviews 10/10 Sustainability

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SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.0/5 (995 reviews)

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