Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,552 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Description

Hotel extras

  • Beachfront resort on the famous west coast with Magnifique sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Telephone
Fax +230 453 8320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,552 reviews

TripAdvisor Rating  4.5/5  4,460 reviews

Certificate of excellence 2025

Customer review rating 0.5/5

Xingcheng L. Friends - Confirmed reviews ALL

Firstly, the suite we were assigned had a broken door that could not be locked. As a result, we had to move to another suite at around 11 PM. It is the hotel’s responsibility to ensure that all facilities and amenities in a room are fully functional before assigning it to guests, to avoid wasting their time and energy. Secondly, the suite we were ultimately assigned had a bad AC and strong odor. The staff admitted that the smell was due to recent renovations or new furniture. I do not understand why these rooms were made available to guests, given that they appear to be harmful. Exhausted, we had no choice but to stay there for the night. I woke up twice to get fresh air due to the strong smell, and developed a sore throat. My friend could sleep well because of the poor AC - extremely hot in the room. Such an awlful experience! The next day, I raised the issue with the hotel, requesting a room without any odor. The response was extremely inefficient—we waited in the lobby for two hours, from 7 to 9 PM. Despite this, the hotel was unable to provide a suitable room. Instead, the manager (Souraj Kaunhy) suggested we move to the “Menegaficant” room, which is a downgrade. We refused, as we are two people with many bags and require sufficient space. No alternative solution was offered. We then requested a refund for the next two days so we could relocate to another hotel, which was denied! It is unbelievable that the hotel could not offer a normal room, showed no remorse, and refused to let us seek alternative accommodation! Souraj Kaunhy called his manager several times, yet we were told to speak with the manager only tomorrow. This means we are being forced to remain in a harmful room until then. Souraj Kaunhy was uncommunicative, and the hotel has failed to solve the problem, leaving us with the unacceptable choice of staying in a room with a strong odor or moving to a downgraded room. This situation has caused significant inconvenience, including poor sleep quality, wasted time (waiting from the first day until the situation calmed, and again from 7–9 PM the following day), and unnecessary disruption. The lack of immediate resolution indicates that the management has no intention of addressing the problem promptly. As a result, we are being forced to remain in a suite that may be harmful for another two nights. I am currently experiencing discomfort, including a sore throat and headache. And for oue next two days, the hotel is silent - pretending nothing happened?! Additionally, there were some other incidents: - the delivery of bottled water: The bottles were delivered 30 minutes late, I was asked to sign upon receipt, and later received a call stating that I “have to pay directly.” This is highly unprofessional and demonstrates a clear lack of adherence to proper procedures. - No cash in the reception for money exchange Overall, this has been an extremely unpleasant experience. I expect immediate action to resolve this matter, including full compensation for the inconvenience and harm caused. Based on this experience, I must express that Sofitel has now lost my confidence as a reliable hotel.

Dear Guest, Please accept our sincerest apologies for the distress and inconvenience you have experienced. We fully understand your frustration, and we deeply regret that your stay has not met the standards of comfort, service, and care that we are committed to providing. Your comments have been taken very seriously and are being reviewed by the management team. We truly regret the impact this situation has had on your comfort and well-being and thank you for bringing these matters to our attention. Kind regards, The Sofitel L'Imperial Team

Customer review rating 4.5/5

James P. Couples - Confirmed reviews ALL

Great location Warm welcome excellent service And Jacaranda is open and fantastic

Dear Mr and Mrs P., Thank you for taking the time to share your positive experience at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that you enjoyed our location, welcome, and service. It is wonderful that you had a fantastic experience at Jacaranda. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation is encouragement indeed to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. We take this opportunity to wish you a wonderful Christmas and all the best for 2026! Warm regards, Paulette Tang Personal Assistant to General Manager

Customer review rating 4.0/5

Charalambos T. Couples - Confirmed reviews ALL

Well located but short of services with only one exception Mr Vishal Ladcoo at adults swimming pool Bar !

Dear Mr T., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location and Mr Vishal Ladkoo's service at the adults swimming pool bar. We continually strive to enhance our service offerings and your insights are invaluable to us. We take this opportunity to wish you a wonderful Christmas and all the best for 2026! Sincerely, Paulette Tang Personal Assistant to General Manager

Customer review rating 1.0/5

Michael G. Business - Confirmed reviews ALL

I was double charged for drinks at the beach bar. The server made me tap a Second time saying the transaction did not go through and I knew something wasn’t right but I tapped again. I hate being cheated by hotels that I already spend so much money on.

Dear Mr G., Warm greetings from the Sofitel Mauritius L'Imperial Resort. We have taken note of your comments and thank you for bringing this matter to our attention. We have investigated your claim with our beach bar and Finance Department and have found evidence that a double charge did indeed occur. Please accept our sincere apologies for the inconvenience caused. We shall now instruct our bank to reverse the duplicate transaction to your credit card. Please note that the refund may take some time to be reflected, and we kindly ask for your patience in the meantime; rest assured that the correction will be done our side. Should you have any query, please do not hesitate to contact me at the following email address Pa… We take this opportunity to wish you a wonderful Christmas and all the best for 2026! Sincerely, Paulette Tang Personal Assistant to General Manager

Customer review rating 0.5/5

Bassel A. H. Business - Confirmed reviews ALL

They rejected to give me an invoice for my stay

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Other web-users rate our hotel

  • 416 reviews 8.8/10 Location
  • 740 reviews 7.5/10 Room
  • 1,162 reviews 8.3/10 Service
  • 12 reviews 5/10 WiFi
  • 254 reviews 5.3/10 Cleanliness
  • 171 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.