Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,561 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Description

Hotel extras

  • Beachfront resort on the famous west coast with Magnifique sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Telephone
Fax +230 453 8320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,561 reviews

TripAdvisor Rating  4.5/5  4,463 reviews

Certificate of excellence 2025

Bad experience

TripAdvisor rating 2.0/5

Shayna D TripAdvisor review

I guess I got the worst room in the whole hotel. On arrival I waited for someone from the hotel come take our luggage, after 10 minutes of wait I carried all my luggages as well as those of my son inside. Now the hotel room, no toiletries. I had to ask for soap, slippers. They clean the room at 3, towels were removed but not replaced. I asked for towels they said someone will deliver, but it never came. No more tea or coffee on the second day, On second night I wanted to watch a movie on the TV, to my surprise TV not working 😢.

Dear Valued Guest, Thank you for sharing your experience. We are truly sorry that your stay did not meet expectations and for the inconveniences you encountered, from the arrival to the room service issues. This is not the level of service we strive to provide, and your feedback has been shared with the team for immediate improvement. Please accept our apologies for the mishaps. Kindest regards Paulette Tang PA to General Manager

Customer review rating 0.5/5

Soyoung P. Couples - Confirmed reviews ALL

I would like to share a very uncomfortable experience I had during my honeymoon stay in Mauritius. At check-in, the staff member who escorted us to our room repeatedly said “xie xie” (Chinese for “thank you”) to us. We are not Chinese, and no one had confirmed our nationality or language beforehand. While I do not expect staff to know personal details about guests, it is widely understood in the hospitality and travel industry that assuming an Asian guest is Chinese and addressing them in Chinese without confirmation is inappropriate and discriminatory. This is basic cultural awareness that hotel staff should have. I do not remember his name, but he was a bald male staff member. The experience left a very negative first impression. A second, far more serious incident occurred later during the stay. After returning from our daytime activities, we briefly spoke with a staff member who asked whether we enjoyed the champagne that had been given as a welcome gift on the first day. We replied that it was good and went into our room. About 30 minutes later, the doorbell rang. Because the suite was large and it was very hot, I was in the process of changing clothes. We verbally responded “wait, wait” while getting dressed and moving toward the door. Despite this, the staff unlocked the door and entered the room without our consent before we could open it. The staff then placed champagne and fruit inside the room. The fruit was not in good condition, and the champagne was already poured into two glasses and wrapped, which was unhygienic and unprofessional. I have never experienced any hotel entering a guest room simply because there was no immediate physical response at the door. The staff were aware that we were on our honeymoon from previous conversations. Regardless of this, and regardless of what a guest may be doing or wearing in their private room, entering a room without explicit permission is unacceptable under any circumstances. This was a serious violation of privacy and left me feeling unsafe and deeply disrespected. Overall, these experiences felt intentional rather than accidental. They significantly damaged what should have been a special honeymoon experience. I would not return to this property, nor would I recommend it to others.

Customer review rating 4.5/5

Tomasz D. Couples - Confirmed reviews ALL

Fantastic experience from the moment, we have arrived to the moment we have checked out! Friendly and very hands-on staff, choice of restaurants and bars to dine and unwind in, great facilities - well maintained. A place where you can switch off and relax!

Dear Mr D., Thank you for your kind words regarding your stay with us. We are thrilled to hear that you are enjoying our facilities and the attentive service provided by our staff, particularly Davina. Your appreciation motivates us to maintain the high standards expected at our resort. Wishing you a continued lovely stay! Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 4.5/5

Jayamanee A. Families - Confirmed reviews ALL

Great customer service from reception to waiting staff. Service with a smile and made us feel welcome. Good selection of food at dinner, although a bit lacking in fresh fruits at breakfast (you had to ask as not readily available at the buffet). But we had a very enjoyable stay and would definitely come back.

Dear Mrs A., Thank you for your positive feedback regarding the service provided by our team. We are delighted to hear that you felt welcomed during your stay. Your observation about the breakfast selection has been duly noted, and we appreciate your input. We strive to enhance our culinary offerings continually. Allow us to wish you all the best for a wonderful 2026 ! We look forward to welcoming you back for another enjoyable experience in the future. Best Regards, Paulette TANG Personal Assistant to General Manager Sofitel Mauritius L'Imperial

Customer review rating 4.0/5

Haniya M. Families - Confirmed reviews ALL

Very nice experience

Dear Mrs M., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you had a very nice experience and appreciate your positive feedback. We wish you all the best for this year and look forward to welcoming you back in the future. Best Regards, Paulette TANG Personal Assistant to General Manager

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Other web-users rate our hotel

  • 414 reviews 8.8/10 Location
  • 741 reviews 7.4/10 Room
  • 1,161 reviews 8.2/10 Service
  • 8 reviews 6.2/10 WiFi
  • 263 reviews 5.2/10 Cleanliness
  • 173 reviews 7.8/10 Breakfast
  • 71 reviews 6.9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.