Very nice staff it was everything perfect The personal were very nice and welcoming

This is the fourth time coming to Sofitel imperial Mauritius. We love the grounds, staff, rooms and service! We have come back after more than 2 years because of Covid-19. We were welcomed by what I would consider “junior” staff, who seemed a little hesitant in their welcome, which was unfortunate. First impressions are important and we felt uncomfortable upon arrival! The bar staff, was unsmiling which is also too bad. Our two connected rooms were spacious, but we did not get the chance to experience the newly renovated rooms ( even though we regularly come). When you are a gold accor member, you expect the extra goodies and daily attention, which was not at all the case this time!! Many little things unavailable this time. Being a family we were refused access to the beautiful new pool area, which we also didn’t know was categorized as “adult only”. Restaurant staff were darlings, and hardworking!!! Thank you so much for always making us feel at home! The Indian chef is excellent. The spa was lovely, but there was restricted use of facilities, no hammam etc… The choice in spa treatments was extremely limited!!! I had 2 treatments but not much choice. The cleaning staff, we’re always on point, thank you. Like I said in the beginning we love the hotel and it’s staff but we were disappointed that there was so much missing this time as compared to our previous experiences!!! May these comments help you out!

Overall it was just ok.

Good experience. It was only one night, but it was relaxing. The staff was great! I did not bring trousers and for dinner they lent me one! LoL that was some kind of experience! whats more amazing is they thanked me for my cooperation!

1)Mediocre customer service for a 5 star( from the reception to the restaurant staff), if you are mauritian, you are not treated as a paid guest more like a nuisance to attend to and smiling and greeting us mauritians seemed quite hard for the staffs while it would come naturally to foreigners(exceptions of some like kunal, the one who helped us with the luggage and trolley). Most staff seemed confused on what activities are held around the hotel ground such as archery, some would tell us they dnt know the scheduling, some would tell us its better to go to the archery place and wait and then one finally showed us the time slots but by that time it was too late.2)When requested for some glasses in room, i was not aware that i had to stay in the room the entire stay for them to be able to access our room and when called to ask where the glasses were, the guy on the line would reply “B kote ztes ine aller, deux coutes mne vine taper pa ti ena personne” in a very condescending tone. 3)The room we stayed in was next to the main road and we could hear every vehicle passing by while we tried to sleep.4)At the resto, both for dinner and breakfast, though it seemed quite futile having to wear masks while walking to the buffets whereas when you eat, all the tables are less than 1m away and If you know well about the covid variant, it is airborne and anyone could easily catch that. Also the resto host seemed hell bent in telling my family to wear masks everytime we would forget ,hovering around until we do put our masks on whereas would definitely seem to forget to tell those tourists who were wearing their masks on their chin or not wearing them at all. 5) While i know that smoking certain substances are illegal in mauritius, many tourists were smoking those around the pool with a loud boombox and none of the staffs did anything. Since we could not enjoy our time at the pool, we decided to head out.6) Last but not least, since it was my mum’s birthday, i had requested for a cake and i did get that and i am thankful for the cake was yummy.

Sofitel Imperial is an amazing hotel having all the facilities required with a luxury touch. The new built rooms were modern, comfortable and very well designed. The food was amazing. What impressed me is we had venison for the buffet which I encountered for the first time in a hotel buffet and the chocolate fountain was the cherry on the cake. In terms of service, I think the hotel can do better. We felt that the hotel was a bit understaffed and some did not have the right hospitality. For example we were four people in all and when we went to the pool for swimming, we struggled to have towels. We had to compromise with 3 towels for four people and the staff did not bother to find a fourth one. The concept of not offering plastic bottles of water in the rooms is a nice environmental initiative. However, this should be communicated prior to our arrival in hotel as we did not know that we had to bring our own bottle of water to refill in the hotel. Some waiters were late to take our plates and it happened sometimes where our orders for drinks came late. We note however some very good service from some waiters and staff. So overall the service was average. Apart from that, the hotel is an amazing experience and we will definitely come back. Thank you.

Service was very good

The stay started with a fairly chaotic check in. Noone told us what was going on but out passports were taken. After sitting around for a bit I got impatient and someone escorted us to the Anti Gen Test area which was busy so we were standing around on the hallway. We then while we got the Anti Gen Test, were brought the welcome drinks in the testing room. Once done we got our room which was very nice. First night we wanted to go to the allegedly 20 mins walking distance restaurants which are definitely not walking distance at all. After the hotel cab ripped us off (400 MRU to Flic En Flac restaurants) We continued in a sub par restaurant to have dinner. After a late night - since a Porsche Tour no one told us about was partying until late fairly loudly - we went to a very limited breakfast buffet. Birds were eating away on the waffles and baguette. But the eggs and coffee were good. Lovely pools and so so ocean compared to the surrounding hotels kept us mostly busy. Lunch options are rather european with spaghetti bolognese some fish, tenderloin or cheese burger. Rather boring. Great setting though. Highlight food wise was at Ming Court for dinner - great service and food. No complaints at all on that one. That was more or less the theme of the trip only to close it off with another big event group coming in on my departure day. Again basically everything was catered to them and I wasnt informed on booking that this would be the case. I did not receive any late checkout after the normal 12 pm as per my membership - and was then just hanging around in the hotel until my flight departed at 11 pm. All in all regardless of Covid probably one of the worse experiences I had in a hotel and I won't be back. With me also being an Ambassador member at Marriot I will try that one next as I will be a frequent visitor to Mauritius. If I would sum it up what has to change to make it more appealing to versed travellers. Remove the Standard Buffet for evenings - get a la carte. Get room service. Fill up the Mini Bar. Give your staff training (I dont think its their fault the way some of them were performing their tasks but it felt they had no F&B experience). Improve the Lunch Menu. Local grilled seafood and fish should be THE attraction. I understand the hotel depends on big bookings for conferences etc. but at least inform the hotel guests about it on booking OR make sure they are not disturbed. Great location with a lot of potential but someone needs to implement improvements.

Very well taken care of. Staff is amazing and very attentive to our needs

Overall good. However, there was no battery in the personal scale and one of the lights in the walking wardrobe was not working. On the first night of my stay, I had an accident at the Halloween buffet at the Hot Station. When I opened the lid of the hot plate containing rice, I noticed that the spring was loose as the lid immediately lowered down on its own. So I lifted the lid completely up and in the process I got burned on my right finger knuckle which touched the hanging bulb which was way too low and when the lid fell on my fingers, I got 2 deep cuts with blood oozing out. I immediately called a waiter to bring some ice cubes and related the accident to the restaurant manager on that night itself after the dinner. I asked the the manager to check if ALL the springs of the lids of the hot plates were working well to avoid any accident in the future. On the day we checked out, our car was parked under the beautiful trees bearing red flowers of your hotel. However back home, we noticed that our car was covered with tiny red spots everywhere (due to the flowers) and we had to do a thorough car wash on that evening. Not at all enjoyable as we wanted to chill and rest after our stay at your hotel.

Very pleasant stay in the family suite. The kids absolutely loved their holidays.

The welcome was fantastic, warm and interactive. However our departure was cold and heartless. We had a wonderful time but activities were more linked to your boat house and nothing at the hotel.

Beautiful hotel with all amenities provided... Excellent welcoming staffs.... Awesome and quality foods served.... Magnificent views all over.... 2 marvelous swimming pools at ur disposal to enjoy..... What more for a superb and peaceful relaxing time with the family....👏👏👏💯

Had a lovely week at this hotel. Beautiful location, wide choice of food, immediate beach access, lucky to be granted an excellent sunset view - though the mauritian flying foxes fascinated me more, rooms maintained twice a day. Nothing was any trouble if asked for and kindly prepared a honeymoon gift.

We experienced an outstanding hospitality, excellent and thoughtful staff, great gardens, distinguished food, diverse water sport activities. We enjoyed every day and did not want to go back home. we were very satisfied.