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Sofitel Mauritius L'Impérial Resort & Spa Hotel 5 stars

TripAdvisor rating 4.5/5 3,559 reviews
Sofitel Mauritius L'Impérial Resort & Spa
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Hotel extras

  • Beachfront resort on the famous west coast with magnificent sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, including walk with lions, quad biking and golfing

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Services for children
  • Golf course 18 holes (Nearby)
  • Tennis
  • Beach and water sports
  • Other sports activities
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517
flic en flac
mauritius

Tel: +2304538700

Fax: (+230)4538320

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    SSR AIRPORT At 50km / 31.07 miles

  • By car

    ST JEAN At 25km / 15.54 miles

GPS :-20.31175, 57.36775

Our accommodations

Choose from our range of rooms & suites. Many have a magnificent view of the ocean. For that extra touch, our Opera and Presidential suites are the pinnacle of comfort. Our Family Suites offer privacy and ample space for families.

SUPERIOR ROOM, 1 King Size Bed or 2 Twin beds, partial ocean view, terrace

  • Max. number of persons: 3
  • Area: From 50m²
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Size Bed or 2 Twin Beds, ocean view, balcony or terrace

  • Max. number of persons: 3
  • Area: From 50m²
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PRESTIGE SUITE, 1 King Size or 2 Twin Beds, Family Suite with Garden view, balcony or terrace

  • Max. number of persons: 4
  • Area: From 75m²
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

OPERA SUITE, 1 King Size Bed, ocean view, direct beach access, balcony or terrace

  • Max. number of persons: 4
  • Area: From 110m²
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

IMPERIAL SUITE, 1 King Size Bed, ocean view, direct beach access, balcony

  • Max. number of persons: 4
  • Area: From 125m²
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

JACARANDA

Type of cuisine: Gourmet

Dine on fresh lobster, under the stars, right on the sand, with candles twinkling romantically. Delicate dishes feature the finest local ingredients and the creative culinary skills of our French chef. A seriously special Mauritius restaurant.

Dinner

19:00 - 22:00

  • Mon
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  • Sat
  • Sun

RAVINALA

Type of cuisine: International

Every night, a different corner of the world - Mauritius, France, Italy, India - inspires heaped buffets and barbecues in this poolside restaurant. Come for a hearty breakfast and relaxed family lunch; at dinner, discuss wine with the sommelier.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TEPPANYAKI

Type of cuisine: Japanese

High-speed chopping, eggs flying, knives slicing spectacularly through the air... experience the entertainment - and scrumptiousness! - of authentic Teppanyaki show cooking. Our Asian chefs love to show off their culinary skills: get your cameras ready!

Dinner

19:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MING COURT

Type of cuisine: Thematic cuisine

Overlooking the big, inviting swimming pool in the heart of the hotel, feast on Chinese and Japanese cuisine authentically prepared with Mauritian ingredients fresh from the market. Add excitement to your meal by booking a Teppanyaki show cooking table.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TAMASSA BEACH RESTAURANT

Type of cuisine: International

The scent of freshly grilled fish and meat emanates each lunchtime from Tamassa, a relaxed Mauritius restaurant on the beach. Taste Mauritian specialties like palm heart salad and smoked fish: a delicious break in a deliciously relaxing day.

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TAMASSA BAR ON THE BEACH

Photo non contractuelle / Strictly non binding

No need to stray far from the pool or the sea for your cocktail! Serving light afternoon snacks and tropical sundowners, this relaxed bar is a nightly hotspot for live music, an impressive array of cool drinks and dancing on the sand.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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  • Sun

KESTREL BAR

Photo non contractuelle / Strictly non binding

Splashes of pink in the trendy décor inspired the name of this poolside lounge and bar. Signature cocktails, a tinkling piano, the buzz of excited holiday conversation... Set between the vast pool and turquoise Indian ocean, this Mauritius bar sparkles.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
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  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 227 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel Mauritius L'Impérial Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,202 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,559 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Perfect place to be

TripAdvisor rating 4.5/5

kainat2504 Couples - 08/12/2019 TripAdvisor review

I spent a whole weekend there and it was a memorable one with my husband. The atmosphere was so nice. The room was speechless so clean and neat. Food was excellent. We would like to thank the team as well. And looking forward to visit again .

Dear Guest, Thanks for taking the time to share your experience. We would love to welcome you back for another perfect break. Please accept our heartfelt wishes for a wonderful festive season and a very successful 2020! Sunny regards Guest Relation Service

Loads of potential but service is a bit of a let down

Customer review rating 4.4/5

Bb Friends - 04/12/2019 Confirmed reviews ALL

The hotel has so much potential. The restaurant by the beach is nice and the beach is nice, but the hotel needs to be refurbished. The rooms are very dated. We came for a wedding and the hotel did a great job at that event, but otherwise service was lacking. It took forever to check in and even longer for my luggage to arrive in my room. This is ok when you are not in a rush to attend an event. A friends room smelt and reception did not even change their room. The bar was closed by 11pm on Saturday despite having guest that wanted to use it. For me that is a total loss of revenue.

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience in some areas did not quite meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you encountered in order to prevent future occurrence. We take this opportunity to wish you and your loved ones all the best for the festive season and a wonderful 2020 ! Sincerely, Guest Relation Servicec

The Resort is beautiful

Customer review rating 4.4/5

Amanda B. Couples - 03/12/2019 Confirmed reviews ALL

From our Booking everything was quick and the staff was very helpful until we arrived, we were told to wait, i did the on-line booking and being a Platinum member i didn't expect to sit and wait for assistance and when i asked for some water i was told they will give us something to drink later... we left our home in SA that Sunday Morning, we only arraved at the Hotel/Resort after 20h00, i really think they need to be more helpful when clients arrive.

Dear Mrs B., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience in some areas did not quite meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you encountered in order to prevent future occurrence. We appreciate your sharing your concerns, and we take this opportunity to wish you and your loved ones all the best for the festive season and a wonderful 2020 ! Sincerely, Guest Relation Service

Excellent infrastructure and food - service friendliness in main restaurant about average

Customer review rating 4.4/5

Kurt Couples - 03/12/2019 Confirmed reviews ALL

We used the Sofitel Imperial as base to discover the southern part of Mauritius. Perfectly located in Flic en Flac. Very good infrastructure, nice room with sea view. Overall a relaxing and convenient stay, even though the service staff in the main restaurant seems to show a selective appreciation towards guests, what might depend on the tip given in advance. We have not felt that they were eager to clean up used tables in a timely manor for all guests or to make a special effort to seat us as desired. It did not correspond to the 5* level.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience in some areas did not quite meet your expectations; please allow us to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you encountered in order to prevent future occurrence. We appreciate your sharing your concerns, and we take this opportunity to wish you and your loved ones all the best for the festive season and a wonderful 2020 ! Sincerely, Guest Relation Service

The stay was beautiful, highly recommend and will definitely be back

Customer review rating 4.4/5

Monica Families - 02/12/2019 Confirmed reviews ALL

The Sofitel is a beautiful resort and our stay was very memorable. The staff were all lovely, the food amazing and the room and grounds were stunning. I can't wait to come back next time and will definitely be recommending the resort.

Dear Mrs R., We very much appreciate your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your comments are very motivating for us all as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we take this opportunity to wish you all the best for the festive season and a wonderful 2020 ! Warmest Mauritian regards, Guest Relation Service

Most recent stay

Customer review rating 4.4/5

Bh Business - 02/12/2019 Confirmed reviews ALL

I have stayed at this hotel many times over the years. After being away for nearly 5 years, I retuned to find the hotel services are not as they used to be. certainly the main lobby area had a face lift but not all that impressive. Rooms are certainly very tired now, the air conditioner in my room noisy and barely cooling.

Dear Mrs H., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience in some areas did not quite meet your expectations; please allow us to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and we take this opportunity to wish you all the best for the festive season and a wonderful 2020 ! Sincerely, Guest Relation Office

Great, except for the room

Customer review rating 4.4/5

Dylan K. Business - 02/12/2019 Confirmed reviews ALL

Staff - amazing Facilities - amazing Food - amazing Room - not great Cleaning - forgot toilet paper, drain was blocked and I had no slippers or soap in my room

Dear Mrs K., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience in some areas did not quite meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Guest Relation Service

A very balanced experience, relaxing and in the same time thrilling, in a splendid location.

Customer review rating 4.4/5

Marian T. Couples - 02/12/2019 Confirmed reviews ALL

There were fulfilled most of the expectations from the a big and prestigious hotel. The location is excellent, protected from the coral reef you can hardly notice waves. The sand is white with some small pieces of corals, the water is clear. The service in the hotel is good, I would have expected a little bit more. The buffet was very good, breakfast and dinner, the atmosphere in the restaurant was very good. The entertainment during our stay was in the same time pleasant, discreet and classy. My reserve is related to accommodation, the fact that the maid has forgotten to give us two towels in 2 days from 11, we never had hair conditioning in a seaside location. I might add that we had 2 days a small lizard as a guest but still was a tropical island. Anyway the room was cleaned everyday and was a pleasant stay.

Dear Mr T., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which be shared with our team. We are sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take this opportunity to wish you all the best for the festive season and a wonderful 2020 ! Sincerely, Guest Relation Service

Indian Ocean Paradise

Customer review rating 4.4/5

Doris Business - 01/12/2019 Confirmed reviews ALL

Calm, clean, efficient and welcoming. Beautiful property, superb beach and pool, helpful and friendly staff. Lovely breakfast and spacious room. I was on a business trip so had hardly any time to use the facilities but did manage to enjoy the free sea kayaking. Would definitely choose this hotel again.

Dear Mrs B., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback. We shall share your comments with our team and are sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. We take this opportunity to wish you all the best for the festive season and the coming year ! Sincerely, Guest Relation Service

Was very good

Customer review rating 4.4/5

Akshay Couples - 28/11/2019 Confirmed reviews ALL

The personal was nice and helpful to us.

Dear Mr R., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back to our resort. Sincerely, Guest Relation Service

wonderful one night stay

Customer review rating 4.4/5

Mooraja Z. M. M. Couples - 28/11/2019 Confirmed reviews ALL

had a really couple time together for our first wedding anniversary. wish we could stay longer but due to work leave we could not. but we will be back soon by next year for a longer stay.

Dear Mr Z., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Service

A wonderful stay

Customer review rating 4.4/5

Linda Couples - 28/11/2019 Confirmed reviews ALL

I loved our recent stay here. Our room was amazing (Luxury Room), the staff were friendly and the general ambiance of the resort was great and made you feel like you were on relaxing tropical holiday. The small little touches were noticed eg. turndown service with chocolates, gift when we checked out, escorted to our room at check in etc...

Dear Mrs P., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again to our Resort. Sincerely, Guest Relation Service

Nice hotel but needs renovation

Customer review rating 4.4/5

Sina Couples - 27/11/2019 Confirmed reviews ALL

We had a good stay but unfortunately the staff (especially at breakfast) is so annoyed and more then once we had to take fork, knife and serviettes on our own. Coffee arrives only when you have nearly finished. The hotel is quite old and needs a refresher, couches near the pool are full of dirt and spots. In the end we had to argue for our bill because the spa had "forgotten" the 15 % discount. Unprofessional. For the rest nice, quite and good stay!

Dear Mrs C., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience in some areas did not quite meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the several issues you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Guest Relation Service

Beautiful

Customer review rating 4.4/5

Jenny Business - 26/11/2019 Confirmed reviews ALL

Stayed for one week in November 2019 whilst on a business trip.

Dear Mrs H., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience in a few areas did not quite meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that we will welcome you back in a not too distant future. Sincerely, Guest Relation Service

All were very good

Customer review rating 4.4/5

Nadeem O. Families - 24/11/2019 Confirmed reviews ALL

It was very good n excellent.

Dear Mr o., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relation Service

Beautiful tranquil Resort

Customer review rating 4.4/5

Nalini S. Families - 17/11/2019 Confirmed reviews ALL

Had a wonderful experience. The resort is spacious, well maintained and very tranquil environment. Service was satisfactory except for the great service received from Vikash, Lovisha and the Restaurant Supervisor. Cuisine was excellent. The room was very spacious and comfortable. Perhaps new towels need to be provided as they were quite dated.

Dear Mrs S., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback as well as comments that will assist us in improving our service. We shall share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. Sincerely, Guest Relation Service

Mrs

Customer review rating 4.4/5

Mrs L. W. Families - 15/11/2019 Confirmed reviews ALL

From arriving to leaving everything was just perfect, I’ve stayed in some beautiful hotels including the Maldives but the Sofitel comes top for me, the gardens are stunning, I would very highly recommend staying here

Dear Mrs W., We are thrilled to read your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. We have no doubt that your wonderful comments will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. Sincerely, Guest Relation Service

A very nice place to stay in Mauritius

Customer review rating 4.4/5

Saulius S. Solo - 13/11/2019 Confirmed reviews ALL

Everything was very good, staff was very polite and helpful, really very nice choice of food for breakfast and nice choice of drinks at the bar in the evening. Beautiful property. Location is also very good, town is in a walking distance.

Dear Mr S., Thank you very much indeed for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback. We shall share your comments with our team and are sure that your nice feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again to our resort. Sincerely, Guest Relation Service

Nice stay in overall

Customer review rating 4.4/5

P. Friends - 12/11/2019 Confirmed reviews ALL

Nice stay - Good food and good service except 1 employee (lobby manager?) not having best behaviour when talking to guests like ourselves being customers - Hotel needs to do however little spending to replace furniture in lobby not fitting with overall decoration and moreover quite DIRTY..Also beach matresses need to be replaced.

Dear Mr P., Thank you very much for taking the time to share your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. We would like to apologize to you for the inconvenience you met with the miscommunication and our Lobby Manager's attitude. We really appreciate your feedback which will be useful to us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the honor of welcoming you back again. Sincerely, Guest Relation Service

OK but the food did not live up to expectations

Customer review rating 4.4/5

Anonymous Couples - 11/11/2019 Confirmed reviews ALL

The food was not up to the standard of a 5-star hotel. Very little fresh fish or meat, no live cooking stations, no creativity in the presentation of the food. The hotel also shows its age and needs some modernization. The garden was beautiful and well-kept, rooms were large

Dear Mr G., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your culinary experience did not quite meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking up this issue with our Executive Chef in order to improve our culinary offers for our valued Guests. We appreciate your sharing your concerns and thank you for assisting us to perform at our very best. Sincerely, Guest Relation Service
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