Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,536 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Description

Hotel extras

  • Beachfront resort on the famous west coast with Magnifique sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Telephone
Fax +230 453 8320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,536 reviews

Customer review rating 5.0/5

Ian R. G. Couples - Confirmed reviews ALL

We stayed in a Magnifique room for nearly 3 weeks and had an excellent time. All of the staff were very helpful, polite and friendly which helped give the hotel a relaxed luxury feel. The beach swimming area inside the reef is extensive and good for snorkelling. Loungers are plentiful. Highlights for us were: the Jacaranda for dinner (easy to book in April/May); the Tamassa bar; and the egg station at breakfast! The concession system for personal taxi based trips around the island and boat trips off the beach worked very well as you agree directly with the operator what you want to do. We will return.

Dear Mr G., Thank you for taking the time to share your delightful feedback regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are thrilled to learn that you enjoyed your Magnifique room and found our staff to be helpful and friendly, contributing to the relaxed luxury atmosphere we strive to provide. It is wonderful to hear that you appreciated the extensive beach swimming area and the variety of dining options available, particularly at Jacaranda. We take great pride in offering a seamless experience with our concession system for excursions, and we are glad that it met your expectations. Your intention to return is the highest compliment we could receive, and we look forward to welcoming you back for another memorable stay. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 4.5/5

Lonishka V. Families - Confirmed reviews ALL

very nice hotel with friendly and helpful staff.

Dear Mrs V., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to receive positive feedback which will be shared with our team. Your wonderful appreciation is encouragement indeed to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Customer review rating 4.0/5

Kevin M. Families - Confirmed reviews ALL

The location is absolutely amazing being situated on the west coast. You will practically see the best sunset of Mauritius every evening. They have a very good activity area for small kids to keep them engaged. Lot of water activities are included in the package that you can try on the beach. Good clean rooms. The only negative I would say is food if you are a vegetarian. You will find limited options for breakfast as well as in-house restaurants. Since this is slightly away from main flic-en-flac area, there aren't many restaurants nearby

Dear Mr M., Thank you for taking the time to share your thoughts regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to learn that you enjoyed our prime location, especially the breathtaking sunsets and the engaging activities designed for children. It is always our aim to create memorable experiences for families. We appreciate your feedback regarding the vegetarian options available in our dining establishments. While we strive to cater to a variety of dietary preferences, we understand that there may be room for improvement in this area. Your insights will certainly be considered as we continually seek to enhance our culinary offerings. Thank you once again for your valuable feedback. We look forward to welcoming you back to our resort in the future. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 1.5/5

Nathan R. Families - Confirmed reviews ALL

Overall we were disappointed. We booked knowing the hotel had been renovated recently and the room was nice but the hotel was tired. We recently stayed in Fiji at the hotel and this does not compare at all. The buffet was very small with limited offerings, grumpy chefs and birds everywhere it was dirty and in desperate need of maintenance. Seating was very cramped. The pool and beach are nice. The room is nice but the doors constantly can be heard slamming. Service was atrocious. Asking for anything was difficult and inconsistent throughout. Would not recommend.

Dear Mr R., Thank you for sharing your feedback regarding your recent stay with us. We regret that your overall experience did not meet your expectations. It is concerning to learn about the challenges you faced during your stay. Your observations regarding the buffet and service have been noted, and I will ensure that the relevant departments are informed for future review. Maintaining a clean and welcoming environment is a priority for us, and I apologize for any inconvenience you encountered. We appreciate your comments as they help us identify areas for improvement. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 4.5/5

Stefan K. Couples - Confirmed reviews ALL

The resort is amazing, we loved how much green areas it has with plenty of different flowers and trees, as well as ponds and artificial waterfalls and so on. On the beach they offer many different sun chairs and beds, which are all very comfortable. The quality and variety of the food is unbelievably good and the staff is extremely friendly.

Dear Mr K., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation is encouragement indeed to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Other web-users rate our hotel

  • 433 reviews 9.1/10 Location
  • 733 reviews 7.6/10 Room
  • 1,126 reviews 8.4/10 Service
  • 11 reviews 8.2/10 WiFi
  • 258 reviews 5.1/10 Cleanliness
  • 169 reviews 7.8/10 Breakfast
  • 142 reviews 5.6/10 Value

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