Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 1,968 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 1
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Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Description

Hotel extras

  • Beachfront resort on the famous west coast with magnificent sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, including walk with lions, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Telephone
Fax +230 453 8320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,968 reviews

TripAdvisor Rating  4.5/5  4,343 reviews

Certificate of excellence 2024

clothing policies??? for breakfast bathing shorts are ok at he same restaurant

TripAdvisor rating 1.0/5

henry b TripAdvisor review

Dear Management, I hope this message finds you well. My partner and I are currently staying at the Sofitel Flic en Flac for the third time, and we would like to provide feedback regarding our experience so far. We arrived today after a long journey and were the only guests at check-in, yet the process took over an hour. Given that we’ve stayed at the hotel before, there were no new details to provide, so it was surprising that we were still required to fill out the registration form. Aswell no Information regarding clothing was given. After check-in, we were happy to find that our room was beautiful and newly renovated – the "Manifique" room is a definite improvement compared to our last stay, where we experienced issues with a leaking air conditioner and a mouldy smell. We are pleased to see the hotel’s renovations have addressed these problems. However, we encountered an issue tonight at dinner when we were refused entry to the main restaurant. I was informed that I could not dine there because I was wearing shorts down to the knees. Despite the fact that the travel agency’s description of the restaurant only mentioned "appropriate clothing" without further clarification. On our last visit in 2019, we were able to dine in the same restaurant while wearing shorts, so I did not anticipate any issue this time. I understand that restaurants may have dress codes, but this is an open-air venue with temperatures close to 30°C, and I was surprised by the strict enforcement of this policy. We also recently stayed at another well-known five-star property in Mauritius, which did not impose such a dress code. If the Sofitel has a more stringent policy in place, I believe it would be helpful to clearly communicate this to guests in advance, especially those returning to the property who may not be aware of any changes. While we appreciate that appropriate attire should be required in fine dining settings, we also believe that the hotel management should balance this with the desire for guests to enjoy a relaxed and comfortable holiday. Given the overall experience, we feel that there needs to be a clearer distinction between "relaxed" dress code standards and those for more formal venues, as well as better communication of these standards. We’ve enjoyed staying at Sofitel Flic en Flac in the past, and we love the location. However, we would appreciate it if the management could take into account the importance of communication and guest comfort when implementing hotel policies. Thank you for taking the time to read our feedback. We look forward to hearing from you and hope that our concerns can be addressed.

Dear Sir, Thank you for your valuable remarks which help us improve our service. Our Rooms Division Manager has already addressed the matter, met with you, and provided explanations. We are glad the issue was resolved amicably and thank you for your kind understanding. We wish you a continued pleasant stay. Best Regards The L'Imperial Team

Good stay

Customer review rating 2.5/5

Poul-erik B. Couples - Confirmed reviews ALL

We miss our points: Arrived 19.11.2024 and depart 3.12.2024, our suite: 836 Poul-Erik B., A-club no. 30…4758 7 Karen Merete B., A-club no. 30…95 A6 Therefore we are dissatisfied, the stay was satisfied - but miss the points are very bad!

Dear Mr B., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience fell short of your expectations; however, we would like to clarify regarding the points you missed that unfortunately, you are not eligible for Accor loyalty points because your stay reservation was made through Luxe Voyages.. Your Loyalty Card conditions clearly stipulates that booking a stay at an Accor hotel through a travel agency does not allow you to earn credit for your nights stayed and/or consumption. We appreciate your sharing your concerns, and we take this opportunity to wish you a wonderful festive season and all the very best for 2025! Sincerely, Paulette Tang Personal Assistant to General Manager

Great Location, uninspiring food

Customer review rating 4.0/5

Sergey M. Couples - Confirmed reviews ALL

Pro: comfortable room, great view, quiet corner of the island. Good breakfast. Friendly staff. Con: if you're a swimmer/snorkeler, reaching deep water is a 300 m walk and 200 m swim. Otherwise it's very shallow. Uninspiring dinner: food reaches your table cold; good quality but rather bland food.

Dear Mr M., Thank you for your thoughtful feedback regarding your recent stay. We are pleased to hear that you enjoyed the accommodations and our friendly service. However, we sincerely apologize for your dining experience not meeting expectations. Your insights regarding the temperature and flavor of the meals will be noted for future improvements. We appreciate your understanding regarding the swimming conditions and hope to welcome you back for a more enjoyable experience. We take this opportunity to wish you a wonderful festive season and all the very best for 2025! Sincerely, Paulette Tang Personal Assistant to General Manager

Superb beach and facilities, rooms are outdated

Customer review rating 3.5/5

Martin Couples - Confirmed reviews ALL

We really enjoyed our stay: the beach, the service, the food were all very very good. The staff is friendly. We particularly likes the Chinese restaurant. Breakfast was superb, with gluten-free bread available. The rooms on the other hand are outdated and not very comfortable. For the price, we expected something better.

Dear Mr K., Thank you for your feedback regarding your recent stay. We are delighted to hear that you enjoyed our beach, service, and dining options, particularly at our Chinese restaurant. However, we regret to learn that the condition of your room did not meet your expectations. Your comments are valuable as we continually strive to enhance our offerings. We look forward to welcome you back for an improved experience. Best regards, Paulette Tang PA to General Manager Sofitel Mauritius L'Impérial Resort & Spa

Good location with beautiful sunset

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Big improvement is required at welcome desk We had to take our luggage ourself after waiting for 20 mins - When we arrived there was no one available to help with our luggage and we had to move our luggage’s from the car ourselves and park the car we asked 2 rooms on ground floor because of my mother a senior - it was not possible while we found out in the evening there were rooms unoccupied The luxury rooms we booked for our family smell a lot -they were outdated - water was leaking from the air co Our magnifique room the curtains are broken / slide door did not work - we had to call and asked them to fix it The main restaurant needs quite some improvement - hygiene / birds Nevertheless a big thank you to Salman from reception who did his best A big thank you to all F& B team for their great service - a special thanks to Sadna , Pratima, Pravesh , Lekraz. Mariella , Guylène, Chef Raj Who helped to make our stay enjoyable

Dear Mrs B., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to learn that you appreciated our location and the beautiful sunsets. However, we sincerely apologize for the inconveniences you experienced during your arrival and throughout your stay. We take your comments regarding the welcome desk service and luggage assistance seriously and will ensure that our team is reminded of our commitment to offering a seamless arrival experience. Regarding the room conditions, we will address the maintenance issues you encountered with our housekeeping team to ensure that our standards are upheld. We are grateful for your acknowledgment of our staff members, particularly Salman and the F&B team, who strive to provide excellent service. Your feedback is invaluable as we continuously work to improve our guest experience. Thank you once again for your insights, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, Paulette Tang PA to General Manager Sofitel Mauritius L'Impérial Resort & Spa

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Other web-users rate our hotel

  • 499 reviews 8.9/10 Location
  • 949 reviews 7.2/10 Room
  • 1,425 reviews 8.5/10 Service
  • 15 reviews 6/10 WiFi
  • 372 reviews 7.2/10 Comfort
  • 352 reviews 5.4/10 Cleanliness
  • 241 reviews 4.8/10 Value
  • 227 reviews 8.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.