Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,583 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Description

Hotel extras

  • Beachfront resort on the famous west coast with Magnifique sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Telephone
Fax +230 453 8320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,583 reviews

Customer review rating 5.0/5

Aileen G. N. Couples - Confirmed reviews ALL

The stay at Sofitel L'Imperial was planned as a complete rest and recuperation stay after a month of traveling in Africa. We booked the Opera Suite as a treat, and we were not disappointed. Amazing view of the ocean with a glorious sunset every evening. The entire staff were welcoming, professional and helpful at every interaction - Front Desk Staff/Bar and Restaurant Staff/House Keeping/ Grounds Keepers. The entire facility was very clean with discreet daily maintenance. We were on the half board program for food. Our only disappointment was with the buffets. We found that no matter what time we went (early or mid) the food looked a little tired. And wasn't quite as flavorful as we would have expected. Just a personal observation. However, when we went to 2 of the 3 onsite restaurants, we were not disappointed at all. Both the Jacaranda and Chinese restaurants delivered excellent meals. The Jacaranda put on a special Farewell dinner for us at the request of our tour operator, and it was a beautiful experience. The whole team worked together to make a truly magical evening.

Dear Mrs N., Thank you for taking the time to share your experience at Sofitel L'Imperial Resort & Spa. We are delighted to hear that you found your stay to be a restful retreat and that the views from the Opera Suite enhanced your experience. It is heartening to know that our team members across various departments contributed positively to your visit, showcasing their professionalism and dedication. We appreciate your feedback regarding the buffet offerings. Your observations about the presentation and flavor of the food will be taken into consideration as we continually strive to improve our culinary experiences. We are pleased that you enjoyed your meals at the Jacaranda and the Chinese restaurant, and that the farewell dinner was a memorable highlight of your stay. We hope to welcome you back in the future for another relaxing getaway. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 5.0/5

Gert T. Solo - Confirmed reviews ALL

I come to the Sofitel Imperial for more than 25 years. Still a favourite place for me to relax and calm down from everyday busy life. The team give me the feeling of a second home.

Dear Mr T., Thank you so much for your wonderful message. Your loyalty truly means a lot to all of us. We are especially delighted to hear that our team makes you feel at home. Your kind words about Parvesh and the Front Office team will certainly be shared with them — they will be very happy to know that their care and attention contributed to making your stay enjoyable. It is also very rewarding for us to know that you notice and appreciate the improvements we have made over the years, particularly our efforts to reduce plastic and unnecessary packaging. Your encouragement motivates us to continue moving forward in this direction. Thank you once again for your loyalty and trust throughout the years. It is always a pleasure to welcome you back, and we look forward to many more relaxing stays with us. Warmest regards, Paulette Tang PA to General Manager

Customer review rating 5.0/5

Robert J. C. H. Couples - Confirmed reviews ALL

Totally taken care of in every way

Dear Mr H., Thank you so much for your kind words regarding your stay at the Sofitel L'Imperial. It truly means the world to us to hear that you felt totally taken care of and exceptionally treated throughout your stay. Knowing that you felt so well looked after is the greatest reward we could receive. If there is anything we can assist you with, please do not hesitate to let us know. It would be our pleasure. Wishing you a continued relaxing and memorable stay Warm Regards, Paulette PA to General Manager

Customer review rating 3.5/5

Malay B. T. Couples - Confirmed reviews ALL

The staff and location is excellent but very few options for vegetarians. Only one Indian chef and that too in buffet restaurant. Little expensive in terms of activities and taxi. Concierge was there or not is all same, some outsider is allowed to book activities and that too charging in cash with almost triple the market rates. I don't know who would be responsible if there would be any mishap. Accor or Sofitel should be cautious for this.

Dear Mr T., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you appreciated our excellent location and staff. However, we regret to learn that the vegetarian dining options did not meet your expectations. Your concerns regarding the pricing of activities and the concierge service have been noted as well. We strive to provide our guests with a seamless experience and take such matters seriously. Your observations will be taken into account as we continually seek to improve our services. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 5.0/5

Jukka S. T. Couples - Confirmed reviews ALL

We had a lovely and big room with a nice balcony. The surroundings were beautiful and peaceful. The food was excellent. The entire hotel staff was very friendly and helpful.

Dear Mr T., Thank you for your positive feedback. We are delighted to hear that you enjoyed your luxurious stay, the beautiful surroundings, and the excellent food. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Other web-users rate our hotel

  • 428 reviews 9/10 Location
  • 748 reviews 7.7/10 Room
  • 1,157 reviews 8.2/10 Service
  • 9 reviews 7.4/10 WiFi
  • 257 reviews 5/10 Cleanliness
  • 171 reviews 8/10 Breakfast

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