Sofitel Mauritius L'Impérial Resort & Spa

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Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 678 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Beachfront resort on the famous west coast with magnificent sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, including walk with lions, quad biking and golfing

Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

Telephone +230 453 8700

Fax +230 453 8320

Contact email

  • By plane

    SSR AIRPORT At 50km / 31.07 miles

  • By car

    ST JEAN At 25km / 15.54 miles

GPS:-20.31175, 57.36775

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Choose from our range of rooms & suites. Many have a magnificent view of the ocean. For that extra touch, our Opera and Presidential suites are the pinnacle of comfort. Our Family Suites offer privacy and ample space for families.

Our guest reviews

Our guest reviews for
Sofitel Mauritius L'Impérial Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  678 reviews

TripAdvisor Rating  4.5/5  3,821 reviews

Luxuriously relaxing

Customer review rating 5.0/5

Mike W. Families - Confirmed reviews ALL

The perfect hotel for a relaxing holiday. Luxuriously appointed with beautiful grounds and views, excellent food, and staff for whom nothing is too much trouble.

Dear Mr W., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back again to our resort. Sincerely, Paulette Tang Personal Assistant to General Manager

Good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

First exprience at Sofitel and probably won't be the last. Felt so much at ease and felt like family members all around with your staffs. Friendly and very helpful. Big thanx to The FNB team: Mr Pravesh, Mr Gaspar, Mr Wesley, Miss Zarina, Mr Narjeet, chef Ajay , Chef Rekha and chef Vellen The housekeeping team: Mrs Swatee, Mrs Gaytree,Mr Anitesh ,Mr Avi The front office: Mr parvesh and Mr Ashley

Dear Mrr A., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back again to our resort. Sincerely, Paulette Tang Personal Assistant to General Manager

Lovely

Customer review rating 5.0/5

Mourad B. Solo - Confirmed reviews ALL

Evening was great from stuff and room service from food was very nice

Dear Mr b., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back again to our resort. Sincerely, Paulette Tang Personal Assistant to General Manager

Amazing stay

Customer review rating 5.0/5

Kasia &. G. Couples - Confirmed reviews ALL

We had an amazing time visiting Sofitel L'imperial Mauritius. The staff members were very helpful. We loved our massage at the Hotel SPA, it was truly one of the best massages we ever had! The property looks beautiful and we had time to relax and recharge. The Reception Manager helped us set up a dolphin trip. We lobed the preparation of a beautiful breakfast on the beach, teppanyaki, and Italian food at the buffet! It was wonderful :)

Dear Mrs L., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back again to our resort. Sincerely, Paulette Tang Personal Assistant to General Manager

Memorable stay

Customer review rating 4.0/5

S. P. Families - Confirmed reviews ALL

This property is at a serene location . There is a private beach which is calm and beautiful. We reached the hotel early , however we were given the room , so we were really happy. Rooms are all very well maintained and the ambiance is also very calm and soothing - perfect for a holiday . Th only drawback for us was - breakfast had very limited vegetarian options . Also very few veg desserts in the dinner menu as well. Rest everything was amazing and memorable.

Dear Mrs S., Thank you for rating your stay at the Sofitel Mauritius L'Impérial Resort & Spa. We appreciate your positive feedback as well as areas of concerns which you highlighted which provides us with the opportunity to constantly improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. Sincerely, Paulette Tang PA to General Manager

Great Location, extended beach, Culinary Experiences, Magnifique Room and Bedding relaxation.

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

We had a warm welcome,the team really goes the extra mile. Perfect hotel for holidays, they have it all , special mention to the Chef, and great experience at the Spa.

Dear Mrs D., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With our kind regards, Paulette Tang Personal Assistant to General Manager

Very nice vacation

Customer review rating 4.5/5

Johan L. Business - Confirmed reviews ALL

Some challenges with the room initially and electric outlets not working, but overall very nice location and service! Good food in the resort restaurants.

Dear Mr L., Thank you for your comments and for rating your stay at the Sofitel Mauritius L'Impérial Resort & Spa. We appreciate your positive feedback as well as areas of concerns which you highlighted which provides us with the opportunity to constantly improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. Sincerely, Paulette Tang PA to General Manager

Great holiday

Customer review rating 4.5/5

Lene, D. Families - Confirmed reviews ALL

All staff doing their outmost to welcome our family and to accommodate all our needs. Always with a positive attitude and a smile. Made us feel very valued. If we needed something - or something was wrong in the room, immediate action was taken. Loved all the activities available - we tried all except the sailing boat and wind surfing. Never a problem getting to use any of the water sports equipment . Thoroughly enjoyed the glass boat trip and the snorkling. A bit puzzled that our daughter of 14 was allowed to have treatments in the spa, but was not allowed to stay in the spa area. For that we decided not to use the spa altogether. Only one thing puzzled us and was quite annoying: In the evening there was music entertainment both in the beach bar and in the bar close to the reception, They competed to be the loudest which resulted in the music being mixed - and you could not destinguish between the two if you were sitting in the restaurant having dinner. Addressing this in the bar close to the reception was responded with a shrug. We opted not to sit in the bar which was a shame. But - this did not overshadow our general impression of a great place to stay. Loved the extended breakfast buffet. The evening buffet was also good. On the day with the seafood theme my husband even got a specially prepared steak! We tried the japanese restaurant one evening. That was a great experience with delicious food - will highly recommend. Thank you very much for a wonderful stay.

Dear Mrs B., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback as well as comments (regarding music) which will assist us as we strive to continuously improve the quality of our services. We would like to apologise for the fact that the Spa did not allow your daughter in. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back again to our resort. Sincerely, Paulette Tang Personal Assistant to General Manager

Relaxing

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Perfect place for calm and relaxing vacation

Dear Mr L., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your appreciation is an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back again to our resort. Sincerely, Paulette Tang Personal Assistant to General Manager

Good stay

Customer review rating 4.5/5

Stanley Couples - Confirmed reviews ALL

We stayed in the MAGNIFIQUE ROOM, newly renovated, for 3 nights. The room is spacious and nicely designed.

Dear Mr F., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back again to our resort. Sincerely, Paulette Tang Personal Assistant to General Manager

Very nice see-view with sunset, nice people, good service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very nice stay with good food and good service from nice people

Dear Mr E., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back again to our resort. Sincerely, Paulette Tang Personal Assistant to General Manager

Nice hotel

Customer review rating 4.0/5

Sam Couples - Confirmed reviews ALL

Resort itself is excellent. Two pools with one being a ‘quiet’ pool - just perfect for us. Didn’t use any of the water sports available as the snorkelling trips were fully booked Maybe some consideration should be given to those guests only staying a few nights so they get to go snorkelling too?! Room was lovely with pool/sea view although no upgrade for an Accor Gold member. Nice touch in the hotel with drinking water dispensers Struggled with the dining options as we’re not keen on buffets which only left the Chinese and Japanese for dinner. Visited the Chinese on the first night and all okay. Booked the Japanese for the next night only to find it is within the same restaurant & they had just booked us the Chinese again. Ended up at the buffet that might which was doable but not our first choice. Our complimentary Accor welcome drink in the bar was served by the most miserable waitress on earth! Accounting music was good though but we did go down to the beach bar where there was a wedding and sat on the sidelines! All in all we enjoyed our stay and would return if back in Mauritius

Dear Mrs H., Thank you for rating your stay and for sharing your experience following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. We appreciate your positive feedback as well as areas of concerns which you highlighted which provides us with the opportunity to constantly improve the quality of our services. Thank you once again for making us your choice hotel and for your constructive remarks, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Sincerely, Paulette Tang PA to General Manager

Outdated and renovates rooms not better but fantastic staff

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

We booked as part of a wedding, Sofitel has a great reputation and though prices wise was more expensive than my usual Hilton stays but bc it was part of the wedding, we stayed at Sofitel. I found the rooms were outdated. I did see the renovated rooms which looked ugly (glass shower and wc with a shower curtain for privacy???). The staff was super nice and helpful.

Dear Mrs H., Thank you for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. We are pleased to learn that our Staff services met with your expectations. We can understand the design of our Magnifique Rooms does not meet your approval despite raving reviews we receive from all our Guests. Thank you again for taking the time to share your experience. Sincerely, Paulette Tang PA to General Manager

Good Property, Great Views and Ambience

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

We stayed at Sofitel (My wife and I) for 5 days. The property has amazing views, a great infinity pool, some amazing ambience and a fantastic access to the water. Strong Points 1. Awesome Property 2. Neat, Clean and Great Room service/Maintenance 3. New Property and Good Water Sports support 4. Lawns and walking areas are very well maintained Areas to Improve 1. Vegetarians and Vegans - Impossible to find something good to eat during Lunch/Dinner which is to your palate - Its either too bland or too raw or too mixed with Fish/Tuna etc 2. Support from Front Desk - Needs lot of improvement- especially logistics. You may want to upskill your lady on the Taxi counter to support groups with some empathy (Dont want to name and shame on public forum)

Dear Mr R., Thank you for taking the time to share your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. We appreciate your positive feedback as well as areas of concerns particularly regarding food which you highlighted which provides us with the opportunity to constantly improve the quality of our services. Being part of the Sogeti Champions, you booked 1 additional night at your own cost and for this night, you were entitled to 20% discount only at the Spa but not on F&B. Thank you again for sharing your experience, and we hope to have the opportunity of better serving you. Sincerely, Paulette Tang PA to General Manager

Right on the beach, clean, friendly staff, excellent facilities

Customer review rating 4.5/5

David Couples - Confirmed reviews ALL

5 day stay as a couple. Room was modern and clean, views looking over the beach. Food was great and overall facilities were very good.

Dear Mr F., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to have the opportunity of welcoming you back again to our resort. Sincerely, Paulette Tang Personal Assistant to General Manager

OK overall after many hiccups

Customer review rating 3.5/5

Jmg Friends - Confirmed reviews ALL

Started in an old room...very aged...world of difference when changed to the renovated ones...those feel 5 stars..the other more 3 and below. The beach is muddy you need to find a way to channel the water of the river, or change your website pictures to reflect reality. Taxi services is not on par with expectations, nor is the hotel taxi booking system with the external agency. Staff is friendly and buffet was really nice. Overall i would say that this is not a 5 star hotel, no attention to details compared to a St REgis for example.

Dear Mr G., We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. We are however very pleased to learn that you appreciated the friendliness of our staff and our Buffets. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that your concerns will be addressed. We hope to have the opportunity of better serving you in the future. Kind Regards, Paulette Tang Personal Assistant to General Manager

Wonderful

TripAdvisor rating 5.0/5

bumtsibum TripAdvisor review

Wonderful hotel. Very warm reception with ice cold welcome drink. Rooms are clean and spacious, the staff are friendly and helpful. Breakfast very tasty and service good. The beach bar- had very tasty lunch during the day ( service great as well :)). There is nice live music in the evenings, in the bar, on the beach... Then there is the pool bar - the pool is nice, the bar is even nicer. Special thanks and 12 points are going to "Le Flamboyant" bartender Vikash - probably the best bartender in all of Mauritius. Cocktails very tasty, great service. Thanks again to all the staff who made our stay enjoyable.

Dear Mr/s Bumtsibum, Thank you for your wonderful review. The Team, and particularly Vikash, are thrilled by your appreciations and delighted to learn that our services met with your expectations. We do hope to have the opportunity to be of service to you again. Warm regards, Paulette Tang PA to General Manager

Awesome getaway

TripAdvisor rating 5.0/5

AAV2321 TripAdvisor review

Beautiful hotel with all amenities provided... Excellent welcoming staffs.... Awesome and quality foods served.... Magnificent views all over.... 2 marvelous swimming pools at ur disposal to enjoy..... What more for a superb and peaceful relaxing time with the family....👏👏👏💯

Dear Valued Guest, Thanks for your awesome review. We are thrilled to learn that we met your expectations. We very much look forward to welcome you back where "Life is Magnifique!" Sincerely, Guest Relation Service

Chillaxed

TripAdvisor rating 5.0/5

geoff h TripAdvisor review

Had a lovely week at this hotel. Beautiful location, wide choice of food, immediate beach access, lucky to be granted an excellent sunset view - though the mauritian flying foxes fascinated me more, rooms maintained twice a day. Nothing was any trouble if asked for and kindly prepared a honeymoon gift.

Dear Guest, We are thrilled by your comments and thank you for taking the time to share. We hope to welcome you back again! Warm regards Guest Relation Service

A great hotel

TripAdvisor rating 5.0/5

lukask414 Families - TripAdvisor review

We experienced an outstanding hospitality, excellent and thoughtful staff, great gardens, distinguished food, diverse water sport activities. We enjoyed every day and did not want to go back home. we were very satisfied.

Dear Sir, A very happy new year to you and to your loved ones! We much appreciate your comments and hope to welcome you back in a not too distant future. Warmest Mauritian regards Guest Relation Service

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