Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,531 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Description

Hotel extras

  • Beachfront resort on the famous west coast with Magnifique sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Telephone
Fax +230 453 8320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,531 reviews

Customer review rating 2.5/5

Ritish S. Families - Confirmed reviews ALL

#325 *Check in experience was nice; room was ready and next to each other so kudos for the front desk team. *Housekeeping supervisor should do a better job, dust and hair in some place, loose holder, metal lining on one of the boxes on the vanity was coming out....so littles things here and there! Water dispenser inox surfaces needs to be cleaned! F&B & Kitchen: Buffet dinner was nice, food taste and quality were good, person waitering us was great and efficient. Restaurant supervisor should do a better job, no birthday cake for the special occasion! Breakfast was nice and service good, little observation if the staff makes fruit plates for VIP or repeater guests or long stay guests etc. they should not lie and say it's for room service and then come and serve it right on the table. They can speak the TRUTH it always taken better. Lunch taste of food was average; poke bowl was not to the level and the rest average. Have to be careful of birds' droppings on the chairs in Tamassa. Bread is great kudos to the baker :) Hotel and maintenance overall look nice; someone has to walk around and check the maintenance. An example is at the entrance when you are coming from the parking the light pole top is broken! so like this there is some quick fixes around. IT-it would be great to have YouTube on the TV or maybe I did not know how to operate it, especially when you have a kid.

Dear Mr S., Thank you for sharing your constructive feedback regarding your recent stay. We are pleased to know that your check-in experience was smooth and that our front desk team met your expectations. However, we sincerely apologize for the issues you encountered with housekeeping and maintenance. Your observations about cleanliness and the condition of certain amenities are taken seriously, and we will ensure that they are addressed appropriately. We appreciate your kind words about our Food & Beverage offerings, and we will certainly communicate your suggestions Food & Beverage Team Your insights about the service and the quality of certain dishes will be shared with the culinary team for review. Lastly, we acknowledge your feedback on the entertainment options available in the room and will consider this for future improvements. Thank you once again for your valuable comments, as they assist us in enhancing our services. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 4.0/5

Sakina Y. M. Couples - Confirmed reviews ALL

Great room/amenities Feedback:bathroom lock was not working

Dear Mrs M., Thank you for your positive feedback regarding our service and amenities. We do appreciate your note about the bathroom lock, and will ensure that this matter is communicated to our maintenance team for their attention. We look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Customer review rating 2.5/5

Tanya Families - Confirmed reviews ALL

Don’t expect too much when it comes to friendliness or service. Housekeeping details need attention too, and staff seem clueless when it comes to the activity program. It’s a beautiful hotel and location tho, and we appreciated the evening entertainment - a nice way to finish each day. The food was really good too.

Dear MrsTanya, Thank you for sharing your feedback regarding your recent stay at our resort. We are pleased to hear that you appreciated our location, the evening entertainment, and the quality of food. However, we sincerely regret that your experience with our service and housekeeping did not meet your expectations. Please rest assured that your comments regarding staff responsiveness and activity information will be taken into consideration as we continually strive to enhance our guest experience. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 5.0/5

Manisha B. Families - Confirmed reviews ALL

From start to finish, the staff at Sofitel has made our holiday experience and unforgettable one. Your staff accommodated for us from the moment I emailed them. We had a prestige suite room and the space provided were beyond expectations. The breakfast buffet was outstanding, something for everyone. The bar staff, reception staff and all others were so kind and welcoming, nothing was too much trouble for them! We will definitely be back!

Dear Mrs B., Thank you for your wonderful feedback regarding your stay at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that our staff made your holiday experience unforgettable and that you appreciated the spaciousness of your prestige suite. It is also gratifying to know that our breakfast buffet met your expectations and that our team provided attentive service throughout your visit. Your kind words motivate us to continue delivering exceptional hospitality. We look forward to welcoming you back in the future. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 4.0/5

Angela P. B. Families - Confirmed reviews ALL

Overall stay was great. We had a good experience from the stay, the dining, the entertainment. Management and HR unfortunately need to get there acr in gear as a ery unfortunate event happened and there was no follow up.

Dear Mrs B., Thank you for sharing your feedback. We are glad to hear that you had an overall great stay and will gladly pass on your kind words to Pratima. Please accept our sincere apologies regarding the room allocation, cleanliness concerns, and Wi-Fi connectivity. Your comments have been noted and shared with Management team to work on improvemenst. We hope to have the pleasure of welcoming you back for an even better experience. Best regards, Paulette Tang PA to General Manager

Other web-users rate our hotel

  • 437 reviews 9.1/10 Location
  • 724 reviews 7.9/10 Room
  • 1,133 reviews 8.4/10 Service
  • 11 reviews 8.4/10 WiFi
  • 251 reviews 5.3/10 Cleanliness
  • 170 reviews 8/10 Breakfast

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