Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,590 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Description

Hotel extras

  • Beachfront resort on the famous west coast with Magnifique sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Telephone
Fax +230 453 8320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,590 reviews

Customer review rating 3.5/5

Tim B. Business - Confirmed reviews ALL

Enjoyed a very relaxed stay with friendly helpful staff and a very comfortable room. The meals in the Chinese restaurant and the main restaurant were good quality. Unfortunately, the stay was marred by something I’ve never before experienced in any luxury hotel I’ve stayed at over many years. I asked reception when could I go to the tepanyaki restaurant with two guests and I was told the following Monday at 9pm. I happened to be at reception on Monday afternoon and checked the reservation. I was told that it had been cancelled and the table had been fully booked by the GM. It was embarrassing enough to tell my guests we would have to find an alternative. It was very poor service not to inform me…. if I had turned up at 9pm to be turned away it would have been much worse.

Dear Mr B., Thank you for taking the time to share your experience with us. We are truly pleased that you enjoyed your stay, the comfort of your room, and the quality of the dining in our restaurants. However, please accept our most sincere apologies regarding the cancellation of your Teppanyaki reservation. We would like to clarify that this situation should not have happened. The GM had indeed reserved the first seating of the evening from 19:00 up till 20:45, and unfortunately this led to your booking being cancelled in error. Regardless of the circumstances, your confirmed reservation should have been properly managed and, most importantly, you should have been informed immediately. We sincerely apologise for this oversight and for the embarrassment and inconvenience it caused. This does not reflect the level of organisation and respect we aim to show our guests. Please be assured that we are reviewing our internal procedures to ensure this does not happen again. Your feedback has been shared with the relevant team to ensure better communication and care in the future. We genuinely hope to have the opportunity to restore your confidence in us during a future stay. Best Regards Paulette Tang Guest Relations Manager

Customer review rating 0.5/5

Jeremy J. G. Couples - Confirmed reviews ALL

Unsatisfactory all-round - poor quality over priced offering, bad service experiences every day

Dear Mr G., Thank you for sharing your feedback regarding your recent stay. We are truly sorry to read that your experience with us did not meet your expectations. This is certainly not the level of quality or service we strive to deliver. It is a pity that we were not informed of the mishaps during your stay, as we would have welcomed the opportunity to address your concerns immediately and make things right for you. Your comments will be shared with our team for their reflection and consideration. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 2.5/5

Ahmed H. Couples - Confirmed reviews ALL

I would like to begin by expressing my appreciation for the courtesy and friendliness of your staff. Most of the team members I encountered was welcoming, helpful, and professional, which I truly valued during my stay especially ( Manisha ) However, I would like to share some concerns regarding the restaurant experience. I had anticipated a higher standard of food and service, particularly given the reputation of Sofitel. It appeared that the restaurant was operating with a significant shortage of staff, with only three team members attending to a large number of guests in a luxurious hotel. This understandably impacted the overall service quality and our experience. Over the course of our 10-night stay, we found that we truly enjoyed dinner on approximately three occasions—particularly when Indian, French & Mauritius cuisine was offered. Unfortunately, the overall variety was limited, which affected our dining experience. In hindsight, it may have been preferable to avoid the half-board option and instead explore nearby dining alternatives, such as the restaurants at Flic en Flac, where we found a wider selection and more satisfying culinary experiences. Additionally, I would like to highlight that two waiters in the main restaurant left a particularly negative impression. Their demeanor made us feel unwelcome, as though our presence was an inconvenience. This was disappointing and inconsistent with the otherwise warm and professional attitude demonstrated by the rest of the team. One of my primary concerns relates to the water policy. Guests were required to carry their bottles throughout the property, which was explained as part of an environmentally friendly initiative. While I fully support sustainability efforts, the implementation raised hygiene concerns. The water dispenser located in the outdoor area was exposed to environmental elements and insects, particularly given the island setting. I believe this aspect requires reconsideration to ensure both sustainability and guest safety standards are maintained. Breakfast quality was generally good; however, consistency—particularly at the omelette station—seemed to vary. Overall, my main concern is not with the dedication of the staff, who were excellent, but rather with the apparent staffing levels and operational management. I trust this feedback will be taken constructively and assist in further enhancing the guest experience.

Dear Mr H., Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are truly pleased to read your kind comments about the friendliness and professionalism of our team, especially Manisha, and that you appreciated the cleanliness of your room. Your compliments will certainly be shared with the team. At the same time, we sincerely regret that certain aspects of your experience, particularly in the restaurant, did not fully meet your expectations. Please be assured that your comments regarding staffing levels, food variety, service consistency, and the attitude of specific team members are being taken very seriously and will be addressed with the relevant managers. We also appreciate your constructive observations concerning our water sustainability initiative and breakfast consistency. Your feedback is valuable as we continuously strive to balance environmental responsibility with the highest standards of comfort, hygiene, and service. Thank you once again for your thoughtful and balanced comments. We truly hope to have the opportunity to welcome you back and provide you with the seamless experience you rightfully expect. Kind regards, Paulette Tang PA to General Manager

Customer review rating 5.0/5

Alex Z. Business - Confirmed reviews ALL

The hotel is always exceptional, and staff are amazing. Critiques, if I have to, would be A) that the flamboyant pool bar is rarely, if ever, staffed, and it tends to feel like you're asking staff to do more than their job description to staff it and make drinks etc. Other small thing is that, when checking in (which I have done with you I think 6 times now), it takes a very long time for the process to finish. Even when the lobby is quiet, the process tends to last 30+ minutes which is crazy. I arrived later in the evening this trip, after landing in Mauritius and heading straight to an all-day work meeting, arriving at the hotel around 6:30pm. I wasn't in my room until about 45 minutes later.

Dear Mr Z., Thank you for your kind words about our hotel and staff. We appreciate your continued patronage and are delighted to hear that you find our service exceptional. However, we would like to address your concerns regarding the pool bar and check-in process and would like to apologize for the length of time it took for your check-in. We continually review our procedures to enhance the efficiency of this process. Your experience is important to us, and we will take your feedback into consideration as we seek to improve. Thank you once again for your valuable insights, and we look forward to welcoming you back in the future. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 5.0/5

Marko K. Families - Confirmed reviews ALL

Everything OK, nothing to complain

Dear Mr K., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful appreciation is encouragement indeed to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Other web-users rate our hotel

  • 434 reviews 9/10 Location
  • 757 reviews 7.6/10 Room
  • 1,170 reviews 8.2/10 Service
  • 9 reviews 7.4/10 WiFi
  • 260 reviews 4.9/10 Cleanliness
  • 169 reviews 7.9/10 Breakfast

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