Sofitel Mauritius L'Impérial Resort & Spa Hotel 5 stars

Customer review rating (ALL Rating) 4.4/5 5,722 reviews

ALLSAFE approved hotel

Sofitel Mauritius L'Impérial Resort & Spa
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+ 24 Services

Hotel extras

  • Beachfront resort on the famous west coast with magnificent sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, including walk with lions, quad biking and golfing

Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 flic en flac
mauritius

Fax: (+230)4538320

Check-in from 15h00

Check out up to 12h00

  • By plane

    SSR AIRPORT At 50km / 31.07 miles

  • By car

    ST JEAN At 25km / 15.54 miles

GPS:-20.31175, 57.36775

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Choose from our range of rooms & suites. Many have a magnificent view of the ocean. For that extra touch, our Opera and Presidential suites are the pinnacle of comfort. Our Family Suites offer privacy and ample space for families.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 227

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel Mauritius L'Impérial Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,722 reviews

TripAdvisor Rating 4.5/5

3,698 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Wonderful stay

Customer review rating 5.0/5

Deepak D. Families - 28/11/2021 Confirmed reviews ALL

Every time is a new experience… Sofitel never stops to delighting us with their own charm…. Great team….

Dear Mr D., We are very touched and thrilled by your wonderful comments following your stay again at our resort. We look forward to another opportunity to welcome you back and delight you with our service. Warmest regards The Sofitel L' Imperial Team

Very pleasant and relaxing

Customer review rating 4.0/5

Mayvina Families - 28/11/2021 Confirmed reviews ALL

Very peaceful and pleasant place. Had a good time with my family. Thank you Sofitel for the yummy food you served.

Dear Madam, We very much appreciate your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared to all our Teams. Your satisfaction is motivation indeed for all of us. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. Sincerely, Guest Relation Service

Wonderful atmosphere

Customer review rating 4.5/5

Anonymous Families - 28/11/2021 Confirmed reviews ALL

V-Good in general. Exterior suite & rooms need to be improve. Left side of the hotel below the level of sofitel.

Good Stay and the location of the hotel was good

Customer review rating 4.0/5

Navnit M. Families - 25/11/2021 Confirmed reviews ALL

Happy with the experience of my stay at Sofitel

Dear Mr M., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. We have no doubt that your wonderful feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. Sincerely, Guest Relation Service

Well located with plenty of amenities

Customer review rating 4.0/5

Mehta F. Couples - 23/11/2021 Confirmed reviews ALL

The overall experience was great. Location is brilliant and had one of the cleanest beach areas along the strip. Modern facilities and plenty to do around the hotel including water sports. Staff are generally friendly and On front desk, Nawaz and Kamool were excellent and really accomodating to any requests we had including late checkout. Breakfast service: Pravin and his team were great. Development areas: -Have wider vegetarian food options -Actually take note of guests allergies. You ask during check in but nothing is followed up and it was up to me to ask the chef who changed every few days. -Housekeeping to check bedding carefully. On one occasion our sheets were changed to old blood stained ones which was pretty disgusting. Although it was changed immediately (after I called them) it should not have happened in the first place.

Dear Mr L., Thank you for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always interesting to receive Guests' feedback which will be shared with our teams. We would like to sincerely apologize to you concerning the stained bedsheets that were replaced and as you rightly pointed out, it should not have happened in the first place. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. Kind Regards Guest Relation Service

Very good stay

Customer review rating 5.0/5

S. Families - 20/11/2021 Confirmed reviews ALL

Very nice staff it was everything perfect The personal were very nice and welcoming

Dear Mr S., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. Sincerely, Guest Relation Service

Relaxing stay

Customer review rating 3.5/5

S. Families - 19/11/2021 Confirmed reviews ALL

This is the fourth time coming to Sofitel imperial Mauritius. We love the grounds, staff, rooms and service! We have come back after more than 2 years because of Covid-19. We were welcomed by what I would consider “junior” staff, who seemed a little hesitant in their welcome, which was unfortunate. First impressions are important and we felt uncomfortable upon arrival! The bar staff, was unsmiling which is also too bad. Our two connected rooms were spacious, but we did not get the chance to experience the newly renovated rooms ( even though we regularly come). When you are a gold accor member, you expect the extra goodies and daily attention, which was not at all the case this time!! Many little things unavailable this time. Being a family we were refused access to the beautiful new pool area, which we also didn’t know was categorized as “adult only”. Restaurant staff were darlings, and hardworking!!! Thank you so much for always making us feel at home! The Indian chef is excellent. The spa was lovely, but there was restricted use of facilities, no hammam etc… The choice in spa treatments was extremely limited!!! I had 2 treatments but not much choice. The cleaning staff, we’re always on point, thank you. Like I said in the beginning we love the hotel and it’s staff but we were disappointed that there was so much missing this time as compared to our previous experiences!!! May these comments help you out!

Dear Mrs S., We thank you for your loyalty to the Sofitel L' Imperial Resort and very much appreciate your comments following your stay. It is always a pleasure to receive positive feedback as well as suggestions that will help us to improve our services. Thank you again for sharing your experience and helping us perform at our very best. Sincerely, Guest Relation Service

Short stay

Customer review rating 3.0/5

Ibraahim A. Couples - 17/11/2021 Confirmed reviews ALL

Overall it was just ok.

Dear Mr A., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience did not meet your expectations; please allow us to express our deepest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address all the issues you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Guest Relation Service

Nice Hotel

Customer review rating 4.0/5

Mo Families - 17/11/2021 Confirmed reviews ALL

Good experience. It was only one night, but it was relaxing. The staff was great! I did not bring trousers and for dinner they lent me one! LoL that was some kind of experience! whats more amazing is they thanked me for my cooperation!

Dear Mr S., We very much appreciate your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in a not too distant future. Sincerely, Guest Relation Service

Good breakfast, good location but that’s about it!

Customer review rating 2.0/5

Leisha R. Families - 16/11/2021 Confirmed reviews ALL

1)Mediocre customer service for a 5 star( from the reception to the restaurant staff), if you are mauritian, you are not treated as a paid guest more like a nuisance to attend to and smiling and greeting us mauritians seemed quite hard for the staffs while it would come naturally to foreigners(exceptions of some like kunal, the one who helped us with the luggage and trolley). Most staff seemed confused on what activities are held around the hotel ground such as archery, some would tell us they dnt know the scheduling, some would tell us its better to go to the archery place and wait and then one finally showed us the time slots but by that time it was too late.2)When requested for some glasses in room, i was not aware that i had to stay in the room the entire stay for them to be able to access our room and when called to ask where the glasses were, the guy on the line would reply “B kote ztes ine aller, deux coutes mne vine taper pa ti ena personne” in a very condescending tone. 3)The room we stayed in was next to the main road and we could hear every vehicle passing by while we tried to sleep.4)At the resto, both for dinner and breakfast, though it seemed quite futile having to wear masks while walking to the buffets whereas when you eat, all the tables are less than 1m away and If you know well about the covid variant, it is airborne and anyone could easily catch that. Also the resto host seemed hell bent in telling my family to wear masks everytime we would forget ,hovering around until we do put our masks on whereas would definitely seem to forget to tell those tourists who were wearing their masks on their chin or not wearing them at all. 5) While i know that smoking certain substances are illegal in mauritius, many tourists were smoking those around the pool with a loud boombox and none of the staffs did anything. Since we could not enjoy our time at the pool, we decided to head out.6) Last but not least, since it was my mum’s birthday, i had requested for a cake and i did get that and i am thankful for the cake was yummy.

Dear Mrs R., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa.We are sorry that your experience did not meet your expectations; please allow us to express our apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentioned in order to prevent future occurrence. Sincerely, Guest Relation Service

Luxurious Stay

Customer review rating 4.0/5

Anonymous Friends - 16/11/2021 Confirmed reviews ALL

Sofitel Imperial is an amazing hotel having all the facilities required with a luxury touch. The new built rooms were modern, comfortable and very well designed. The food was amazing. What impressed me is we had venison for the buffet which I encountered for the first time in a hotel buffet and the chocolate fountain was the cherry on the cake. In terms of service, I think the hotel can do better. We felt that the hotel was a bit understaffed and some did not have the right hospitality. For example we were four people in all and when we went to the pool for swimming, we struggled to have towels. We had to compromise with 3 towels for four people and the staff did not bother to find a fourth one. The concept of not offering plastic bottles of water in the rooms is a nice environmental initiative. However, this should be communicated prior to our arrival in hotel as we did not know that we had to bring our own bottle of water to refill in the hotel. Some waiters were late to take our plates and it happened sometimes where our orders for drinks came late. We note however some very good service from some waiters and staff. So overall the service was average. Apart from that, the hotel is an amazing experience and we will definitely come back. Thank you.

Dear Mr B., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback as well as remarks that will assist us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again. Sincerely, Guest Relation Service

Yes well located

Customer review rating 5.0/5

Nasim A. M. Families - 16/11/2021 Confirmed reviews ALL

Service was very good

Dear Mr m., We very much appreciate your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback as well as comments that will assist us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again to our Resort. Sincerely, Guest Relation Service

Great property in a beautiful setting with average service and food focused on big event gatherings

Customer review rating 2.5/5

Anonymous Couples - 13/11/2021 Confirmed reviews ALL

The stay started with a fairly chaotic check in. Noone told us what was going on but out passports were taken. After sitting around for a bit I got impatient and someone escorted us to the Anti Gen Test area which was busy so we were standing around on the hallway. We then while we got the Anti Gen Test, were brought the welcome drinks in the testing room. Once done we got our room which was very nice. First night we wanted to go to the allegedly 20 mins walking distance restaurants which are definitely not walking distance at all. After the hotel cab ripped us off (400 MRU to Flic En Flac restaurants) We continued in a sub par restaurant to have dinner. After a late night - since a Porsche Tour no one told us about was partying until late fairly loudly - we went to a very limited breakfast buffet. Birds were eating away on the waffles and baguette. But the eggs and coffee were good. Lovely pools and so so ocean compared to the surrounding hotels kept us mostly busy. Lunch options are rather european with spaghetti bolognese some fish, tenderloin or cheese burger. Rather boring. Great setting though. Highlight food wise was at Ming Court for dinner - great service and food. No complaints at all on that one. That was more or less the theme of the trip only to close it off with another big event group coming in on my departure day. Again basically everything was catered to them and I wasnt informed on booking that this would be the case. I did not receive any late checkout after the normal 12 pm as per my membership - and was then just hanging around in the hotel until my flight departed at 11 pm. All in all regardless of Covid probably one of the worse experiences I had in a hotel and I won't be back. With me also being an Ambassador member at Marriot I will try that one next as I will be a frequent visitor to Mauritius. If I would sum it up what has to change to make it more appealing to versed travellers. Remove the Standard Buffet for evenings - get a la carte. Get room service. Fill up the Mini Bar. Give your staff training (I dont think its their fault the way some of them were performing their tasks but it felt they had no F&B experience). Improve the Lunch Menu. Local grilled seafood and fish should be THE attraction. I understand the hotel depends on big bookings for conferences etc. but at least inform the hotel guests about it on booking OR make sure they are not disturbed. Great location with a lot of potential but someone needs to implement improvements.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are very sorry to learn that your experience did not meet your expectations; please allow us to express our heartfelt apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are looking into your suggestions at Management level to implement remedial measures. We appreciate your sharing your concerns and suggestions to help us perform at our very best. Sincerely, Guest Relation Service

Awesome stay

Customer review rating 4.5/5

Ashvani Couples - 09/11/2021 Confirmed reviews ALL

Very well taken care of. Staff is amazing and very attentive to our needs

Dear Mrs R., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which are shared with our teams. Your wonderful remarks serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon again. Sincerely, Guest Relation Service

Well located, staff very friendly, plenty of lounge chairs, 2 swimming pools. Rooms neat.

Customer review rating 3.0/5

Elizabeth W. Families - 09/11/2021 Confirmed reviews ALL

Overall good. However, there was no battery in the personal scale and one of the lights in the walking wardrobe was not working. On the first night of my stay, I had an accident at the Halloween buffet at the Hot Station. When I opened the lid of the hot plate containing rice, I noticed that the spring was loose as the lid immediately lowered down on its own. So I lifted the lid completely up and in the process I got burned on my right finger knuckle which touched the hanging bulb which was way too low and when the lid fell on my fingers, I got 2 deep cuts with blood oozing out. I immediately called a waiter to bring some ice cubes and related the accident to the restaurant manager on that night itself after the dinner. I asked the the manager to check if ALL the springs of the lids of the hot plates were working well to avoid any accident in the future. On the day we checked out, our car was parked under the beautiful trees bearing red flowers of your hotel. However back home, we noticed that our car was covered with tiny red spots everywhere (due to the flowers) and we had to do a thorough car wash on that evening. Not at all enjoyable as we wanted to chill and rest after our stay at your hotel.

Dear Mrs W., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience in some areas did not quite meet your expectations; please allow us to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Guest Relation Service

Very pleasant stay

Customer review rating 4.5/5

Abdullah T. Families - 09/11/2021 Confirmed reviews ALL

Very pleasant stay in the family suite. The kids absolutely loved their holidays.

Dear Mr T., Thank you for taking the time to share your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back again to our resort. Sincerely, Guest Relation Service

It was satisfactory

Customer review rating 3.5/5

P K. Couples - 09/11/2021 Confirmed reviews ALL

The welcome was fantastic, warm and interactive. However our departure was cold and heartless. We had a wonderful time but activities were more linked to your boat house and nothing at the hotel.

Dear Mr K., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are sorry that your experience in some areas did not quite meet your expectations; please allow us to extend our apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Service

Awesome getaway

TripAdvisor rating 5.0/5

AAV2321 04/02/2021 TripAdvisor review

Beautiful hotel with all amenities provided... Excellent welcoming staffs.... Awesome and quality foods served.... Magnificent views all over.... 2 marvelous swimming pools at ur disposal to enjoy..... What more for a superb and peaceful relaxing time with the family....👏👏👏💯

Dear Valued Guest, Thanks for your awesome review. We are thrilled to learn that we met your expectations. We very much look forward to welcome you back where "Life is Magnifique!" Sincerely, Guest Relation Service

Chillaxed

TripAdvisor rating 5.0/5

geoff h 02/02/2020 TripAdvisor review

Had a lovely week at this hotel. Beautiful location, wide choice of food, immediate beach access, lucky to be granted an excellent sunset view - though the mauritian flying foxes fascinated me more, rooms maintained twice a day. Nothing was any trouble if asked for and kindly prepared a honeymoon gift.

Dear Guest, We are thrilled by your comments and thank you for taking the time to share. We hope to welcome you back again! Warm regards Guest Relation Service

A great hotel

TripAdvisor rating 5.0/5

lukask414 Family - 13/01/2020 TripAdvisor review

We experienced an outstanding hospitality, excellent and thoughtful staff, great gardens, distinguished food, diverse water sport activities. We enjoyed every day and did not want to go back home. we were very satisfied.

Dear Sir, A very happy new year to you and to your loved ones! We much appreciate your comments and hope to welcome you back in a not too distant future. Warmest Mauritian regards Guest Relation Service

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