Sofitel Mauritius L'Impérial Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.5/5 1,542 reviews

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Sofitel Mauritius L'Impérial Resort & Spa - Image 4
Wolmar, 90517 FLIC EN FLAC, Mauritius

Description

Hotel extras

  • Beachfront resort on the famous west coast with Magnifique sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, quad biking and golfing

Our accommodation(s)

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Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517 FLIC EN FLAC
Mauritius

GPS:-20.31175, 57.36775

Telephone
Fax +230 453 8320

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,542 reviews

Customer review rating 4.5/5

Carmen M. C. Couples - Confirmed reviews ALL

Very nice setting and great service. I would like to specially commend the front desk team and porters and concierge. Particularly Vani and also Davina and Oceana… fantastic team!

Dear Mrs M. C., Thank you very much for your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. It is rewarding to know that Vani, Davina, and Oceane made a positive impact on your stay. Your wonderful appreciation is encouragement indeed to all of our staff as we strive to continuously improve the quality of our services. We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial. Sincerely, Paulette Tang Personal Assistant to General Manager

Customer review rating 4.5/5

Mashael A. Friends - Confirmed reviews ALL

All good experience was good, but I felt the room service a little bit late. The room needed to be cleaned. There was an everywhere and I think the cleaner needs to actually take good care of the room when they clean it and they clean it perfectly.

Dear Mr A., Thank you for your feedback regarding your recent stay. We appreciate your understanding regarding the check-in confusion and apologize for the delay in room servicing and the cleaning standards you experienced. Your comments regarding the cleanliness of your room are noted, and we shall ensure they are shared with our housekeeping team to enhance our services. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 4.5/5

Asmit A. Families - Confirmed reviews ALL

It was one of our best holidays and we enjoyed a lot at Sofitel owing to its private beach access and loads of activities within the property. I deducted 1 star only because of an arrogant waiter in the restaurant by the name of Pratima and deficiency in coffee service during breakfast. I requested coffee on multiple days and was not served even after being at the table for 30 mins and reminding the service staff multiple times.

Dear Mr A., Thank you for your comments following your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that you enjoyed our private beach access and the various activities offered on the property. However, I sincerely apologize for the experience you had with the service at our restaurant. Your feedback regarding the wait staff and coffee service during breakfast has been noted, and we appreciate your patience in addressing this matter. We strive to provide excellent service and your comments will be used for staff training. Best Regards, Paulette TANG Personal Assistant to General Manager

Customer review rating 2.0/5

Youssef A. Families - Confirmed reviews ALL

Old hotel, low service quality in all areas, I had luxurious experience in Sofitel in different countries, however, this one is not Sofitel.

Dear Mr A., Thank you for taking the time to share your detailed feedback following your stay with us. We are sincerely sorry to learn that your experience did not meet your expectations nor the standards you associate with the Sofitel brand. Please accept our apologies for the shortcomings you encountered during your stay. We appreciate your suggestions concerning service improvements required and shall share them with our teams as we continuously seek to enhance our guests' satisfaction. Feedback such as yours helps us identify opportunities for improvement and we wish to reiterate our thanks to you for assisting us to perform at our very best. Kind regards, Paulette Personal Assistant to General Manager

Customer review rating 5.0/5

Sarah A. Couples - Confirmed reviews ALL

Honestly I don’t have enough words to describe the amazing stay, beautiful experience and not only because it was honeymoon, but also the outstanding staff that gone out of their way to make us comfortable and happy or just with their smiles and kindness. Our room was beautiful and cozy. The beach and adult pool area were so nice and relaxing. The cleaning staff were nice and helpful. We used room service too and the food was super delicious we ended up ordering multiple times. Breakfast was delicious too but we started going there early to avoid kids and families, not that it was a problem but also nice. Can’t thank enough all the staff at reception, didn’t want to mention names because they were alll super kind: Ishvan (super sweet), Kiran, Parvin and the manager who took care of us and even gave us a late checkout till late. Absolutely beautiful hotel and wholesome atmosphere. Love it and can’t wait to make more memories there again. Sarah & Alex.

Dear Mrs A., Thank you for your wonderful feedback regarding your recent honeymoon stay with us at Sofitel Mauritius L'Impérial Resort & Spa. We are truly delighted to learn that you found your experience to be incredible and that our dedicated staff contributed positively to your memorable visit. Your kind words about our team members, room quality, and dining options are greatly appreciated. We are pleased to know that you enjoyed the serenity of our beach and adult pool area, as well as the delicious offerings from our room service and breakfast. We look forward to welcoming you back for more beautiful memories in the near future. Best Regards, Paulette TANG Personal Assistant to General Manager

Other web-users rate our hotel

  • 438 reviews 9.1/10 Location
  • 737 reviews 7.6/10 Room
  • 1,130 reviews 8.3/10 Service
  • 11 reviews 8.2/10 WiFi
  • 264 reviews 5.1/10 Cleanliness
  • 215 reviews 9.2/10 Pool
  • 171 reviews 7.8/10 Breakfast
  • 134 reviews 5.5/10 Value

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