Sofitel Mauritius L'Impérial Resort & Spa Hotel 5 stars

We had a great time. Our room was large with a terrific view. Half board was worth it because we had great food for breakfast and dinner. The staff were excellent and the beach wasn't too noisy or busy even though it was just prior to Christmas.

We stayed as a family of two young children in Sofitel Mauritius L'Imperial Spa for Christmas week. It's a beautiful hotel with great beach and location, and staff was in general helpful. Food was amazing all over, even the buffet being of great variety and taste. We had a problem with our room's mini bar fridge. We really needed it for my sons special yogurts (he has dairy allergy). The problem with the fridge was that it wasn't cooling down, so obviously we couldn't store anything in it. It took several phone calls and three days (!) for the hotel to fix this, which we found frustrating and disappointing. Another disappointment were the restaurant policies in hotel. We had a half board, so we had breakfast and dinner included in our stay. For dinner one can eat at the buffet or in one of hotel's special themed restaurants. I was really waiting to dine in the Japanese restaurant (Japanese is my favourite kitchen) but it was already fully booked when we got to the hotel. We stayed for 8 nights so I find it very weird that this restaurant was already fully booked. Are guests supposed to book restaurant already from home? This has never happened to us before. Staff was not really helpful with this, we asked if there would be a cancellation list or any change to eat at the restaurant, the answer was just no. Another thing was that at the breakfast/buffet restaurant you couldn't book a table, it was first come first serve type of place. Or so would one think, but in reality best tables were booked several night and mornings "for our loyal guests who return here every year" (exact quote from a waiter). We were always early for dinner and breakfast as we have small children, and there were all this empty tables that we couldn't sit in because they were booked for these loyal guests... This made me feel like a second class guest, especially as we don't speak French and these loyal guests were all French speakers. This was our first time in the hotel but being made to feel like other guest were more important than us really left a bad after taste in my mouth. Hotel made good job at the kids Christmas party, I think it was very well organised and my kids loved the presents they got from Santa. In general we enjoyed out stay but it could had been a great week without these issues I addressed above.

The service was very poor. During the breakfast buffet which ends at 10:30 am, coffee took way too long to be delivered, as we finished our breakfast the coffee finally arrived which took over 20 mins. Also, at around 10 am when breakfast is still going on, there was no refill of plates or certain dishes even though it is the hotels risk to keep everything going wether guests eat or not. The towels for the beach or pool were very dirty, there was brown/red spots on the towels. Last time we had to wait an hour to get a towel because they didn’t care ahead of time to organize more towels. However, I could keep on going and I would (if I would get payed for it) but this is not my job! Therefore you should invite a hotel inspector to rate and comment on the hotel. Overall Sofitel In Mauritius does not even reach the 5 star rating. Very disappointed and afraid to book Sofitel again.

I stayed for only 1 night, the AC was not working in my room, I needed to go 3 times at the front desk as the phone didnt answer. The relation customer suggest to change the room, the other room AC was nice but a impossible mold smell. I was tired and just give up to complain. Was 3 hour lost in my trip. Your hotel is not 5 star , anywhere in the world.

We had an amazing experience staying at the Sofitel Imperial. The staff and service is outstanding. The hotel itself is quite outdated and needs refurbishing though.

Spacious and clean rooms. Outstanding buffet breakfast and desert; main course is average. Very polite and helpful staff. Would have given 5 stars if not for unstable/low bandwidth Internet connection.

we were not impressed with two stray dogs who were obviously being fed by residents lying on the lawn and attacking people who were walking either way .although residents reported this to the hotel nothing was done to have the dogs removed.

Very pleasant stay. Great food. Relaxed atmosphere. The staff were so incredibly friendly & really good people.

My stay was comfortable. I missed some service at the check in. We had to wait very long before our suitcases were brought to our rooms. Eventually we went to the reception and got them ourselves. Furniture in the room is a bit outdated. When I arrived there lay a dark hair in the bathtub Also the rain shower was not working well. It was either really cold or way to hot. I was in room 137.

Nice staff, wonderful premises and very good food. The rooms are great. Maybe the bathroom would need a bit of rénovation. It was really great.

Experience was pretty good but if you classify yourselves as a 5 start hotel, you should provide better 5 star service. For example, almost ALL your staff was super helpful and would be willing to drop everything to provide excellent service! However, there were like 1 or 2 that would not.

We were treated like royalty. Every bit of detail was perfect. Already on arrival we were warmly welcomed. Checking in was a breeze, and within minutes we were taken to our suite. Wow!! Too beautiful and spacious for words. The staff really took time to make us feel at home: Paulette welcomed us on arrival; Michael and Kumar at our special breakfast on the beach; Kirtee at Reception is the most remarkable person I've met - she worked night shirt and when she came back the next morning she was as fresh as a daisy with her warm smile and undivided attention to our needs. Wow, Sofitel, You have the most wonderful staff!!!

Very nice atmosphere. Food was excellent. Only rooms were not clean and the toillet was having very bad smell. Overall we had a very nice time and hope to be back soon. The waiters are so nice talking quick service. Even the man who brought our luggage was very nice. Good people. Thank you for all.

I was very happy with facilities and surroundings. Staff was friendly and professional. Some of the rooms definitely require upgrades / refurbishment though.

I spent a whole weekend there and it was a memorable one with my husband. The atmosphere was so nice. The room was speechless so clean and neat. Food was excellent. We would like to thank the team as well. And looking forward to visit again .