Sofitel Mauritius L'Impérial Resort & Spa Hotel 5 stars

TripAdvisor rating 4.5/5 3,603 reviews
Sofitel Mauritius L'Impérial Resort & Spa
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Hotel extras

  • Beachfront resort on the famous west coast with magnificent sunsets

  • Award-winning spa offering a variety of beauty, wellness and spa treatments

  • Kids' Club for children from 4 to 12 years old featuring its own swimming pool

  • Complimentary WIFI throughout the resort

  • Close to lots of offsite activities, including walk with lions, quad biking and golfing

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 5 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Services for children
  • Golf course 18 holes (Nearby)
  • Tennis
  • Beach and water sports
  • Other sports activities
Business services
  • 3 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Mauritius L'Impérial Resort & Spa

Wolmar
90517
flic en flac
mauritius

Tel: +2304538700

Fax: (+230)4538320

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    SSR AIRPORT At 50km / 31.07 miles

  • By car

    ST JEAN At 25km / 15.54 miles

GPS :-20.31175, 57.36775

Our accommodations

Choose from our range of rooms & suites. Many have a magnificent view of the ocean. For that extra touch, our Opera and Presidential suites are the pinnacle of comfort. Our Family Suites offer privacy and ample space for families.

SUPERIOR ROOM, 1 King Size Bed or 2 Twin beds, partial ocean view, terrace

  • Max. number of persons: 3
  • Area: From 50
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

LUXURY ROOM, 1 King Size Bed or 2 Twin Beds, ocean view, balcony or terrace

  • Max. number of persons: 3
  • Area: From 50
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

PRESTIGE SUITE, 1 King Size or 2 Twin Beds, Family Suite with Garden view, balcony or terrace

  • Max. number of persons: 4
  • Area: From 75
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

OPERA SUITE, 1 King Size Bed, ocean view, direct beach access, balcony or terrace

  • Max. number of persons: 4
  • Area: From 110
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

IMPERIAL SUITE, 1 King Size Bed, ocean view, direct beach access, balcony

  • Max. number of persons: 4
  • Area: From 125
  • Views: Ocean/Sea view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Our restaurants and bars

JACARANDA

Type of cuisine: Gourmet

Dine on fresh lobster, under the stars, right on the sand, with candles twinkling romantically. Delicate dishes feature the finest local ingredients and the creative culinary skills of our French chef. A seriously special Mauritius restaurant.

Dinner

19:00 - 22:00

  • Mon
  • Tue
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  • Fri
  • Sat
  • Sun

RAVINALA

Type of cuisine: International

Every night, a different corner of the world - Mauritius, France, Italy, India - inspires heaped buffets and barbecues in this poolside restaurant. Come for a hearty breakfast and relaxed family lunch; at dinner, discuss wine with the sommelier.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TEPPANYAKI

Type of cuisine: Japanese

High-speed chopping, eggs flying, knives slicing spectacularly through the air... experience the entertainment - and scrumptiousness! - of authentic Teppanyaki show cooking. Our Asian chefs love to show off their culinary skills: get your cameras ready!

Dinner

19:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MING COURT

Type of cuisine: Thematic cuisine

Overlooking the big, inviting swimming pool in the heart of the hotel, feast on Chinese and Japanese cuisine authentically prepared with Mauritian ingredients fresh from the market. Add excitement to your meal by booking a Teppanyaki show cooking table.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TAMASSA BEACH RESTAURANT

Type of cuisine: International

The scent of freshly grilled fish and meat emanates each lunchtime from Tamassa, a relaxed Mauritius restaurant on the beach. Taste Mauritian specialties like palm heart salad and smoked fish: a delicious break in a deliciously relaxing day.

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

TAMASSA BAR ON THE BEACH

Photo non contractuelle / Strictly non binding

No need to stray far from the pool or the sea for your cocktail! Serving light afternoon snacks and tropical sundowners, this relaxed bar is a nightly hotspot for live music, an impressive array of cool drinks and dancing on the sand.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KESTREL BAR

Photo non contractuelle / Strictly non binding

Splashes of pink in the trendy décor inspired the name of this poolside lounge and bar. Signature cocktails, a tinkling piano, the buzz of excited holiday conversation... Set between the vast pool and turquoise Indian ocean, this Mauritius bar sparkles.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 227

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Sofitel Mauritius L'Impérial Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,310 reviews

tripadvisor

TripAdvisor Rating 4.5/5

3,603 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A great hotel

TripAdvisor rating 4.5/5

Lukas K Family - 13/01/2020 TripAdvisor review

We experienced an outstanding hospitality, excellent and thoughtful staff, great gardens, distinguished food, diverse water sport activities. We enjoyed every day and did not want to go back home. we were very satisfied.

Dear Sir, A very happy new year to you and to your loved ones! We much appreciate your comments and hope to welcome you back in a not too distant future. Warmest Mauritian regards Guest Relation Service

An excellent holiday

Customer review rating 4.4/5

Lukas K. Families - 12/01/2020 Confirmed reviews ALL

Dedicated staff team, beautiful garden, spacious Rooms, very good food, fresh fruit

Dear Mr Kellner, We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. We have no doubt that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back and take this opportunity to wish you a wonderful 2020 ! Sincerely, Guest Relation Service

5 stars hotel who forgot to evolve from the 90s standards with big quality challenges.

Customer review rating 4.4/5

Luken Couples - 07/01/2020 Confirmed reviews ALL

I was sad. Sad because I decided to invest 1200 Eur a night for 2 nights to access a 5 stars hotel quality and I end up in a room (212) with humidity issues, terrible smell problems, only able to checkin 2 hours after the official checkin in time. It was a surprise for my wife who was disappointed so very very sad... I felt trapped

Amazing

Customer review rating 4.4/5

Mandy Families - 03/01/2020 Confirmed reviews ALL

Efficient check in with Ms Sneha & a room upgrade with birthday cake Room was neat&spacious Staff arranged breakfast on the beach Staff were all professional & courteous throughout the stay Would definitely recommend this hotel, breakfast was amazing with a large variety of choices Value for money

Dear Mrs N., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back and take this opportunity to wish you and your loved ones all the best for a wonderful 2020 ! Sincerely, Guest Relation Service

Wonderful experience

TripAdvisor rating 4.5/5

bhaveshnaik2020 Family - 03/01/2020 TripAdvisor review

Simply awesome as usual . Very courteous staff. Great location. Wonderful beach . Great food , even the buffet is fantastic . Great variety of choices for breakfast ( the best ). Only thing is that this resort does not have the executive lounge Sofitel offers in most of its hotels worldwide . Hope soon

Dear Sir, A very happy 2020 to you and to your loved ones! Thanks for your awesome review, your satisfaction is our greatest reward. We hope to welcome you back in a not too distant future. Warm regards Guest Relation Service

Excellent

Customer review rating 4.4/5

Elena Couples - 02/01/2020 Confirmed reviews ALL

We had a great time. Our room was large with a terrific view. Half board was worth it because we had great food for breakfast and dinner. The staff were excellent and the beach wasn't too noisy or busy even though it was just prior to Christmas.

Dear Mrs F., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. We are sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back and take this opportunity to wish you and your loved ones all the best for a wonderful 2020 ! Sincerely, Guest Relation Service

Good with missed change of being great

Customer review rating 4.4/5

Saija Families - 29/12/2019 Confirmed reviews ALL

We stayed as a family of two young children in Sofitel Mauritius L'Imperial Spa for Christmas week. It's a beautiful hotel with great beach and location, and staff was in general helpful. Food was amazing all over, even the buffet being of great variety and taste. We had a problem with our room's mini bar fridge. We really needed it for my sons special yogurts (he has dairy allergy). The problem with the fridge was that it wasn't cooling down, so obviously we couldn't store anything in it. It took several phone calls and three days (!) for the hotel to fix this, which we found frustrating and disappointing. Another disappointment were the restaurant policies in hotel. We had a half board, so we had breakfast and dinner included in our stay. For dinner one can eat at the buffet or in one of hotel's special themed restaurants. I was really waiting to dine in the Japanese restaurant (Japanese is my favourite kitchen) but it was already fully booked when we got to the hotel. We stayed for 8 nights so I find it very weird that this restaurant was already fully booked. Are guests supposed to book restaurant already from home? This has never happened to us before. Staff was not really helpful with this, we asked if there would be a cancellation list or any change to eat at the restaurant, the answer was just no. Another thing was that at the breakfast/buffet restaurant you couldn't book a table, it was first come first serve type of place. Or so would one think, but in reality best tables were booked several night and mornings "for our loyal guests who return here every year" (exact quote from a waiter). We were always early for dinner and breakfast as we have small children, and there were all this empty tables that we couldn't sit in because they were booked for these loyal guests... This made me feel like a second class guest, especially as we don't speak French and these loyal guests were all French speakers. This was our first time in the hotel but being made to feel like other guest were more important than us really left a bad after taste in my mouth. Hotel made good job at the kids Christmas party, I think it was very well organised and my kids loved the presents they got from Santa. In general we enjoyed out stay but it could had been a great week without these issues I addressed above.

Dear Mrs K., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and take this opportunity to wish you all the best for 2020 ! Sincerely, Guest Relation Service

Disappointing

Customer review rating 4.4/5

Donika V. Families - 29/12/2019 Confirmed reviews ALL

The service was very poor. During the breakfast buffet which ends at 10:30 am, coffee took way too long to be delivered, as we finished our breakfast the coffee finally arrived which took over 20 mins. Also, at around 10 am when breakfast is still going on, there was no refill of plates or certain dishes even though it is the hotels risk to keep everything going wether guests eat or not. The towels for the beach or pool were very dirty, there was brown/red spots on the towels. Last time we had to wait an hour to get a towel because they didn’t care ahead of time to organize more towels. However, I could keep on going and I would (if I would get payed for it) but this is not my job! Therefore you should invite a hotel inspector to rate and comment on the hotel. Overall Sofitel In Mauritius does not even reach the 5 star rating. Very disappointed and afraid to book Sofitel again.

Dear Mrs V., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and take this opportunity to wish you all the best for 2020 ! Sincerely, Guest Relation Service

Perfect pool, horrible service and rooms

Customer review rating 4.4/5

Gabriel B. Couples - 28/12/2019 Confirmed reviews ALL

I stayed for only 1 night, the AC was not working in my room, I needed to go 3 times at the front desk as the phone didnt answer. The relation customer suggest to change the room, the other room AC was nice but a impossible mold smell. I was tired and just give up to complain. Was 3 hour lost in my trip. Your hotel is not 5 star , anywhere in the world.

Dear Mr B., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience did not meet your expectations; please allow us to express my sincerest apologies. As a gesture of our goodwill, please be informed that we shall be crediting your Silver Card with 500 points. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you mentioned in order to prevent future occurrence. We appreciate your sharing your concerns, and take this opportunity to wish you a very successful 2020 ! Sincerely, Guest Relation Service

Great experience at Sofitel Imperial in Mauritius

Customer review rating 4.4/5

Vivek Families - 26/12/2019 Confirmed reviews ALL

We had an amazing experience staying at the Sofitel Imperial. The staff and service is outstanding. The hotel itself is quite outdated and needs refurbishing though.

Dear Mr S., Thank you very much indeed for sharing your comments following your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback as well as constructive remarks which will be shared with our team. We are sure that you feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services (kindly note that we shall be renovating our rooms next year). Thank you again for sharing your experience, and we wish you all good things for 2020 ! Sincerely Guest Relation Service

Beautiful setting

TripAdvisor rating 4.5/5

LionKngSmb Business - 24/12/2019 TripAdvisor review

Spacious and clean rooms. Outstanding buffet breakfast and desert; main course is average. Very polite and helpful staff. Would have given 5 stars if not for unstable/low bandwidth Internet connection.

Dear Guest, Thanks for sharing your experience. We have noted the issue with connection and are working on enhancing this service. Our very best wishes for a beautiful festive season and all good things for 2020 ! Kind Regards Guest Relation Service

not as good as in june 2019

Customer review rating 4.4/5

Keith M. D. H. Friends - 23/12/2019 Confirmed reviews ALL

we were not impressed with two stray dogs who were obviously being fed by residents lying on the lawn and attacking people who were walking either way .although residents reported this to the hotel nothing was done to have the dogs removed.

Dear Mr and Mrs H., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience this time did not meet your expectations; please allow me to express my sincerest apologies. Please be informed that we did needful to have the dogs removed by competent authorities. As you know, we have also Guests who are animal lovers who were encouraging the dogs by feeding them. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to welcome you back and take this opportunity to wish you and your loved ones all the best for the festive season and a wonderful 2020 ! Sincerely, Guest Relation Service

Relaxed experience where the friendly staff made all the difference

Customer review rating 4.4/5

Dan Families - 22/12/2019 Confirmed reviews ALL

Very pleasant stay. Great food. Relaxed atmosphere. The staff were so incredibly friendly & really good people.

Dear Mr K., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back and take this opportunity to wish you and your loved ones all the best for the festive season and a wonderful 2020 ! Sincerely, Guest Relation Service

Comfortable, missed some basic service

Customer review rating 4.4/5

P. Business - 20/12/2019 Confirmed reviews ALL

My stay was comfortable. I missed some service at the check in. We had to wait very long before our suitcases were brought to our rooms. Eventually we went to the reception and got them ourselves. Furniture in the room is a bit outdated. When I arrived there lay a dark hair in the bathtub Also the rain shower was not working well. It was either really cold or way to hot. I was in room 137.

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience in a few areas did not quite meet your expectations; please allow us to express our sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you mentioned in order to prevent future occurrence. We hope to welcome you back and take this opportunity to wish you and your loved ones all the best for the festive season and a wonderful 2020 ! Sincerely, Guest Relation Service

Amazing hotel

Customer review rating 4.4/5

Laurence M. Business - 19/12/2019 Confirmed reviews ALL

Nice staff, wonderful premises and very good food. The rooms are great. Maybe the bathroom would need a bit of rénovation. It was really great.

Chère Madame M. Sanchez, Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Mauritius L'Impérial Resort & Spa. C’est avec grand plaisir que nous recevons vos compliments ainsi que vos remarques que nous ne manquerons pas de partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous espérons avoir le grand plaisir de vous accueillir à nouveau et profitons de cette opportunité pour vous adresser nos voeux les meilleurs pour de belles fêtes et une magnifique année 2020! Bien à vous, Le Service Relation Client
Customer review rating 4.4/5

Anonymous Couples - 16/12/2019 Confirmed reviews ALL

Experience was pretty good but if you classify yourselves as a 5 start hotel, you should provide better 5 star service. For example, almost ALL your staff was super helpful and would be willing to drop everything to provide excellent service! However, there were like 1 or 2 that would not.

Dear Mr K., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback as well as comments that will assist us as we strive to continuously improve the quality of our services. We hope to welcome you back and take this opportunity to wish you and your loved ones all the best for the festive season and a wonderful 2020 ! Sincerely, Guest Relation Service

Our stay at Sofitel Mauritius was awesome!

Customer review rating 4.4/5

Rodney F. Couples - 15/12/2019 Confirmed reviews ALL

We were treated like royalty. Every bit of detail was perfect. Already on arrival we were warmly welcomed. Checking in was a breeze, and within minutes we were taken to our suite. Wow!! Too beautiful and spacious for words. The staff really took time to make us feel at home: Paulette welcomed us on arrival; Michael and Kumar at our special breakfast on the beach; Kirtee at Reception is the most remarkable person I've met - she worked night shirt and when she came back the next morning she was as fresh as a daisy with her warm smile and undivided attention to our needs. Wow, Sofitel, You have the most wonderful staff!!!

Dear Mr and Mrs F., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always a pleasure to receive positive feedback which will be shared with our team. Your wonderful feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back and take this opportunity to wish you and your loved ones all the best for the festive season and a wonderful 2020 ! Sincerely, Guest Relation Service
Customer review rating 4.4/5

Reena R. Families - 12/12/2019 Confirmed reviews ALL

Very nice atmosphere. Food was excellent. Only rooms were not clean and the toillet was having very bad smell. Overall we had a very nice time and hope to be back soon. The waiters are so nice talking quick service. Even the man who brought our luggage was very nice. Good people. Thank you for all.

Dear Mrs r., Thank you for taking the time to tell us about your experience at the Sofitel Mauritius L'Impérial Resort & Spa. We are truly sorry that your experience in a few areas did not quite meet your expectations; please allow us to express our apologies. Nevertheless, we are pleased to learn that your stay has been enjoyable and that you intend to return. We appreciate your sharing your concerns, and take this opportunity to wish you and your loved ones all the best for the festive season and a wonderful 2020 ! Sincerely, Guest Relation Service

Pleasant place with nice beach and very good facilities

Customer review rating 4.4/5

Janusz Friends - 09/12/2019 Confirmed reviews ALL

I was very happy with facilities and surroundings. Staff was friendly and professional. Some of the rooms definitely require upgrades / refurbishment though.

Dear Mr O., We very much appreciate your comments regarding your stay at the Sofitel Mauritius L'Impérial Resort & Spa. It is always interesting to receive Guests' feedback which will be shared with our team. We are sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to welcome you back and take this opportunity to wish you and your loved ones all the best for the festive season and a wonderful 2020 ! Sincerely, Guest Relation Service

Perfect place to be

TripAdvisor rating 4.5/5

kainat2504 Couples - 08/12/2019 TripAdvisor review

I spent a whole weekend there and it was a memorable one with my husband. The atmosphere was so nice. The room was speechless so clean and neat. Food was excellent. We would like to thank the team as well. And looking forward to visit again .

Dear Guest, Thanks for taking the time to share your experience. We would love to welcome you back for another perfect break. Please accept our heartfelt wishes for a wonderful festive season and a very successful 2020! Sunny regards Guest Relation Service
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