French luxury and local cuisine in the world's most exciting city
Niched along the sheltered west coast of this tropical paradise, Sofitel Mauritius L'Impérial Resort & Spa enchants all who sojourn here. It is a magical place where lush gardens spill onto sugary sand and then the placid sea - a timeless retreat graced by the French Zest and Mauritian vivacity. We invite you to escape and discover. Swim among colourful fish and coral reefs. Relax on a beach bed and watch the setting sun paint the sky. Join us on this unforgettable journey!
Escape to a tropical haven with our beachfront resort where the French Zest meets the local Mauritian culture. Located on the west coast of Mauritius, lush landscapes, crystal-clear waters and sunsets create the perfect backdrop for your dream vacation. Indulge your taste buds at our 5 restaurants and 3 bars with a variety of international and local dishes and beverages. Rejuvenate your body, mind and soul at Sofitel Spa, a sanctuary of tranquillity with our range of body scrubs, facials and massages.
Nestled in the heart of the Indian Ocean, Mauritius is the perfect escape for travelers with its pristine white-sand beaches, crystal-clear lagoon and a melting pot of cultures. An idyllic escape for travel seeking adventures and relaxation.
It is a timeless retreat graced by French Zest and Mauritian vivacity. We invite you to escape and discover. Swim among colorful fish and coral reefs. Relax on a beach bed and watch the setting sun paint the sky. Join us on this Magnifique journey!
Antonio Ferreira de Sousa, Hotel Management
Please note that the Flamboyant Pool is now heated and open to children, provided they are accompanied and supervised by their parents. As Le Flamboyant area remains an Adult Quiet Zone, parents are kindly requested to ensure its peace and tranquillity are respected. Management reserves the right to request the removal of any child whose behaviour is disruptive to the comfort of other guests. Jacaranda Restaurant is temporarily closed until further notice.
Hotel extras
Beachfront resort on the famous west coast with Magnifique sunsets
Award-winning spa offering a variety of beauty, wellness and spa treatments
Kids' Club for children from 4 to 12 years old featuring its own swimming pool
Complimentary WIFI throughout the resort
Close to lots of offsite activities, quad biking and golfing
Our accommodation(s)
Book this hotel
Page 1 out of 1, Room 1 :
LUXURY ROOM, 1 King Size Bed or 2 Twin Beds, sea facing with garden view, balcony or terrace
, Room 2 :
MAGNIFIQUE ROOM, 1 King Size Bed, ocean view, furnished balcony or terrace
Room
LUXURY ROOM, 1 King Size Bed or 2 Twin Beds, sea facing with garden view, balcony or terrace
Photo out of - LUXURY ROOM, 1 King Size Bed or 2 Twin Beds, sea facing with garden view, balcony or terrace
OPERA SUITE, 1 King Size Bed, ocean view, direct beach access, balcony or terrace
Photo out of - OPERA SUITE, 1 King Size Bed, ocean view, direct beach access, balcony or terrace
110 m² / 1184 sq. ft., 1 bedroom, 1 living room, 1 bathroom with double shower, designer bath amenities, 2 flat-screen TVs, Sofitel MyBed, Coffee machine, Mini-bar. For up to 2 adults and 2 children under 12.
Page 1 out of 3, Restaurant 1 :
MING COURT
, Restaurant 2 :
RAVINALA
MING COURT
Photo out of - MING COURT
Overlooking the big, inviting swimming pool in the heart of the hotel, feast on Chinese and Japanese cuisine authentically prepared with Mauritian ingredients fresh from the market. Add excitement to your meal by booking a Teppanyaki show cooking table.
Overlooking the big, inviting swimming pool in the heart of the hotel, feast on Chinese and Japanese cuisine authentically prepared with Mauritian ingredients fresh from the market. Add excitement to your meal by booking a Teppanyaki show cooking table.
RAVINALA
Photo out of - RAVINALA
Every night, a different corner of the world - Mauritius, France, Italy, India - inspires heaped buffets and barbecues in this poolside restaurant. Come for a hearty breakfast and a lavish dinner.
*Venue and service style are subject to change.
Every night, a different corner of the world - Mauritius, France, Italy, India - inspires heaped buffets and barbecues in this poolside restaurant. Come for a hearty breakfast and a lavish dinner.
*Venue and service style are subject to change.
TAMASSA BEACH RESTAURANT
Photo out of - TAMASSA BEACH RESTAURANT
The scent of freshly grilled fish and meat emanates each lunchtime from Tamassa, a relaxed Mauritius restaurant on the beach. Taste Mauritian specialties like palm heart salad and smoked fish: a delicious break in a deliciously relaxing day.
The scent of freshly grilled fish and meat emanates each lunchtime from Tamassa, a relaxed Mauritius restaurant on the beach. Taste Mauritian specialties like palm heart salad and smoked fish: a delicious break in a deliciously relaxing day.
TEPPANYAKI
Photo out of - TEPPANYAKI
High-speed chopping, eggs flying, knives slicing spectacularly through the air... experience the entertainment - and scrumptiousness! - of authentic Teppanyaki show cooking. Our chefs love to show off their culinary skills: get your cameras ready!
High-speed chopping, eggs flying, knives slicing spectacularly through the air... experience the entertainment - and scrumptiousness! - of authentic Teppanyaki show cooking. Our chefs love to show off their culinary skills: get your cameras ready!
JACARANDA
Currently unavailable
Photo out of - JACARANDA
Currently unavailable
Dine on fresh lobster, under the stars, right on the sand, with candles twinkling romantically. Delicate dishes feature the finest local ingredients and the creative culinary skills of our French chef. A seriously special Mauritius restaurant.
Dine on fresh lobster, under the stars, right on the sand, with candles twinkling romantically. Delicate dishes feature the finest local ingredients and the creative culinary skills of our French chef. A seriously special Mauritius restaurant.
Page out of
KESTREL BAR
Photo out of - KESTREL BAR
Located at the heart of the hotel, next to the lobby, Kestrel Bar is the ideal place to enjoy the cool shade while soaking up the view of the lagoon. Signature cocktails, a tinkling piano, the buzz of excited holiday conversation...
Located at the heart of the hotel, next to the lobby, Kestrel Bar is the ideal place to enjoy the cool shade while soaking up the view of the lagoon. Signature cocktails, a tinkling piano, the buzz of excited holiday conversation...
TAMASSA BAR ON THE BEACH
Photo out of - TAMASSA BAR ON THE BEACH
No need to stray far from the pool or the sea for your cocktail! Serving light afternoon snacks and tropical sundowners, this relaxed bar is a nightly hotspot for live music, an impressive array of cool drinks and dancing on the sand.
No need to stray far from the pool or the sea for your cocktail! Serving light afternoon snacks and tropical sundowners, this relaxed bar is a nightly hotspot for live music, an impressive array of cool drinks and dancing on the sand.
Le Flamboyant Pool Bar
Photo out of - Le Flamboyant Pool Bar
Le Flamboyant Pool Bar is an adult-only pool located on the north wing of the resort.The ideal spot to sip in Tropical cocktails as the sun sets on the famous west coast.
Le Flamboyant Pool Bar is an adult-only pool located on the north wing of the resort.The ideal spot to sip in Tropical cocktails as the sun sets on the famous west coast.
Breakfast
Photo out of - Breakfast
Homemade breads and pastries; waffles, crepes and pancakes; freshly prepared eggs and customised omelets; cereals, seasonal fruits; bacon, sausages and other local and international dishes are curated by our team.
Buffet
Because great days always start with a good breakfast. Stock up on treats and vitamins!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Ravinala Restaurant
Homemade breads and pastries; waffles, crepes and pancakes; freshly prepared eggs and customised omelets; cereals, seasonal fruits; bacon, sausages and other local and international dishes are curated by our team.
2 pools
Photo out of - Pool
Enjoy a choice of two pools; one of the largest on the island of Mauritius ideal for families or our newly created "Le Flamboyant" infinity adults-only pool & bar. Children have access only during winter months when "Le Flamboyant" pool is heated
Le Flamboyant pool
Discover our newly created "Le Flamboyant" adults-only pool & bar. Located on the north wing of the resort, this infinity pool has an integrated Whirlpool area and overlooks the Indian Ocean. The pool welcomes children during winter months.
Location
On site
0 m /
0 mi
Pool features
Outdoor pool
Heated Pool
Overflowing pool
Chlorure treatment
At your disposal
Shower
Outdoor swimming pool
Location
On site
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Children Pool
Shower
Lifeguard
Enjoy a choice of two pools; one of the largest on the island of Mauritius ideal for families or our newly created "Le Flamboyant" infinity adults-only pool & bar. Children have access only during winter months when "Le Flamboyant" pool is heated
Fitness center
Photo out of - Fitness center
Reenergize at Sofitel Mauritius L'Imperial; the fully equipped gym, overlooking the mountain, features state-of-the-art fitness equipment
Sofitel Fitness
Reenergize at Sofitel Mauritius L'Imperial; the fully equipped gym, overlooking the mountain, features state-of-the-art fitness equipment
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Personal lessons and special care
Fitness coach
Reenergize at Sofitel Mauritius L'Imperial; the fully equipped gym, overlooking the mountain, features state-of-the-art fitness equipment
Spa
Photo out of - Spa
Additional charge
Feel a Zen vibe envelop you in this award-winning Mauritius spa. Cocooned in a delicate Asian sanctuary, our Sofitel SPA offers a range of massage and beauty rituals.
Feel a Zen vibe envelop you in this award-winning Mauritius spa. Cocooned in a delicate Asian sanctuary, our Sofitel SPA offers a range of massage and beauty rituals.
Our wedding planner is famed for her spectacular Mauritius wedding and honeymoon packages. Celebrate your special day with a wedding on the beach, reception under the stars, romantic dinners, champagne, rose petals...
Our wedding planner is famed for her spectacular Mauritius wedding and honeymoon packages. Celebrate your special day with a wedding on the beach, reception under the stars, romantic dinners, champagne, rose petals...
Dear Mrs A.,
Thank you for your feedback regarding your recent stay. While we are pleased to hear that you appreciated our location and cleanliness, we strive for a more fulfilling experience for all our guests.
Your insights are valuable, and we will take them into consideration.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 3.0/5
Nishank M.
Couples
-
Confirmed reviews ALL
First of all, it’s a LUXURY RESORT, costing 300-400€ per night range. While the location and rooms are really nice, what was missing was the attitude of the staff. Very rigid, very un-accommodative & very very dry.
Service without a smile. As simple as requesting for vanilla/caramel syrup during breakfast with coffee is REJECTED (how big a deal it is?). No empathy towards good restrictions & allergies. Breakfast spread very very sad. Extremely hard hashbrowns, horrible attitude expressed by the chefs behind the hot food live cooking counter.
Lacks abundance. Only Praveen the restuarant manager understood but he too helped only as much as he could. Arrogance & rigidity felt very clearly. Wouldn’t return nor Reccomend anyone
Dear Mr M.,
Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are pleased to hear that you appreciated the location and the quality of our rooms.
However, we are truly sorry to learn that your experience was marred by the attitude of our staff and the service you received. At our luxury resort, we strive to provide exceptional experiences, and it is disheartening to hear that we fell short in this regard. Your comments about the breakfast offerings and staff interactions have been noted, and our investigations reveal that our Chef Raj assisted you with Jain food requests.
We will use your feedback as an opportunity to assess and improve our service standards.
We sincerely appreciate your recognition of Praveen, our restaurant manager, and will ensure that your thoughts are shared with him.
Thank you once again for your insights.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 5.0/5
Lakhbir S. D.
Families
-
Confirmed reviews ALL
One particular receptionist was extremely helpful and made holiday enjoyable was Yeshwaree at the flic flac Mauritius hotel. She welcomed us at arrival and at departure made it possible to have one our room till pick up time .
The location of the hotel is perfect on the beautiful beach is easy access to all water sports . Amazing food . We always struggle with vegetarian food this hotel catered above and beyond for my son .
Will definitely be returning to this hotel again after having an amazing time on holiday at this hotel x
Dear Mr D.,
Thank you for taking the time to share your wonderful experience at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that you found our staff welcoming and that Yeshwaree made a significant impact on your stay with her exceptional service. It is always our goal to ensure that our guests feel valued and comfortable from the moment they arrive until their departure.
We appreciate your positive remarks regarding our beautiful location and the diverse culinary offerings, especially for vegetarian preferences. Our culinary team strives to accommodate various dietary needs, and it is gratifying to know that your son enjoyed the meals prepared for him.
We look forward to welcoming you back for another memorable holiday in the future. Thank you once again for your kind words.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 4.5/5
C. L. N. C. F. L.
Couples
-
Confirmed reviews ALL
Amazing experience at the Sofitel, enjoyed our stay very much. The staff were all very welcoming and nice
Dear Mr and Mrs C. F. L.,
Thank you for your kind words regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa.
We are delighted to hear that you found your experience enjoyable and that our staff made a positive impression. Your feedback is highly appreciated.
We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial.
Best regards,
Paulette Tang
Personal Assistant to General Manager
Customer review rating 5.0/5
Manish S.
Couples
-
Confirmed reviews ALL
We had a wonderful stay at this property and honestly couldn’t have asked for a better experience. From the beautiful location, beach access and surroundings to the quality of the rooms, food, property cleanliness and overall facilities, everything came together to make our stay truly relaxing and memorable.
What really stood out, though, was the hospitality. The entire team was warm, attentive, and welcoming without ever being intrusive. There’s a genuine sense of care here that makes you feel comfortable from the moment you arrive.
A special mention to Ishvari from the Guest Relations team, who went above and beyond to make our stay unforgettable. She has such a warm and welcoming personality, and the conversations we had with her made us feel genuinely valued and looked after. It’s those personal touches and moments that turn a good hotel stay into a truly special one.
Ishvari made us feel like more than just guests, and we really appreciated the warmth and kindness she showed us throughout our stay.
We absolutely loved our time here and would be very happy to come back. Highly recommended!
Dear Mr S.,
Thank you for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that you found our location, facilities, and overall ambiance to be conducive to a relaxing and memorable experience.
We especially appreciate your kind words about our team’s hospitality. It is heartening to know that Ishvari from our Guest Relations team made such a positive impact on your stay. We strive to provide personalized and attentive service, and it is rewarding to hear that our efforts resonated with you. Your acknowledgment of her warm personality is greatly appreciated and will certainly be shared with her and the rest of the team.
Thank you once again for your high recommendation. We look forward to welcoming you back for another unforgettable stay in the future.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Dear Mrs A.,
Thank you for your feedback regarding your recent stay. While we are pleased to hear that you appreciated our location and cleanliness, we strive for a more fulfilling experience for all our guests.
Your insights are valuable, and we will take them into consideration.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 3.0/5
Nishank M.
Couples
-
Confirmed reviews ALL
First of all, it’s a LUXURY RESORT, costing 300-400€ per night range. While the location and rooms are really nice, what was missing was the attitude of the staff. Very rigid, very un-accommodative & very very dry.
Service without a smile. As simple as requesting for vanilla/caramel syrup during breakfast with coffee is REJECTED (how big a deal it is?). No empathy towards good restrictions & allergies. Breakfast spread very very sad. Extremely hard hashbrowns, horrible attitude expressed by the chefs behind the hot food live cooking counter.
Lacks abundance. Only Praveen the restuarant manager understood but he too helped only as much as he could. Arrogance & rigidity felt very clearly. Wouldn’t return nor Reccomend anyone
Dear Mr M.,
Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are pleased to hear that you appreciated the location and the quality of our rooms.
However, we are truly sorry to learn that your experience was marred by the attitude of our staff and the service you received. At our luxury resort, we strive to provide exceptional experiences, and it is disheartening to hear that we fell short in this regard. Your comments about the breakfast offerings and staff interactions have been noted, and our investigations reveal that our Chef Raj assisted you with Jain food requests.
We will use your feedback as an opportunity to assess and improve our service standards.
We sincerely appreciate your recognition of Praveen, our restaurant manager, and will ensure that your thoughts are shared with him.
Thank you once again for your insights.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 5.0/5
Lakhbir S. D.
Families
-
Confirmed reviews ALL
One particular receptionist was extremely helpful and made holiday enjoyable was Yeshwaree at the flic flac Mauritius hotel. She welcomed us at arrival and at departure made it possible to have one our room till pick up time .
The location of the hotel is perfect on the beautiful beach is easy access to all water sports . Amazing food . We always struggle with vegetarian food this hotel catered above and beyond for my son .
Will definitely be returning to this hotel again after having an amazing time on holiday at this hotel x
Dear Mr D.,
Thank you for taking the time to share your wonderful experience at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that you found our staff welcoming and that Yeshwaree made a significant impact on your stay with her exceptional service. It is always our goal to ensure that our guests feel valued and comfortable from the moment they arrive until their departure.
We appreciate your positive remarks regarding our beautiful location and the diverse culinary offerings, especially for vegetarian preferences. Our culinary team strives to accommodate various dietary needs, and it is gratifying to know that your son enjoyed the meals prepared for him.
We look forward to welcoming you back for another memorable holiday in the future. Thank you once again for your kind words.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 4.5/5
C. L. N. C. F. L.
Couples
-
Confirmed reviews ALL
Amazing experience at the Sofitel, enjoyed our stay very much. The staff were all very welcoming and nice
Dear Mr and Mrs C. F. L.,
Thank you for your kind words regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa.
We are delighted to hear that you found your experience enjoyable and that our staff made a positive impression. Your feedback is highly appreciated.
We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial.
Best regards,
Paulette Tang
Personal Assistant to General Manager
Customer review rating 5.0/5
Manish S.
Couples
-
Confirmed reviews ALL
We had a wonderful stay at this property and honestly couldn’t have asked for a better experience. From the beautiful location, beach access and surroundings to the quality of the rooms, food, property cleanliness and overall facilities, everything came together to make our stay truly relaxing and memorable.
What really stood out, though, was the hospitality. The entire team was warm, attentive, and welcoming without ever being intrusive. There’s a genuine sense of care here that makes you feel comfortable from the moment you arrive.
A special mention to Ishvari from the Guest Relations team, who went above and beyond to make our stay unforgettable. She has such a warm and welcoming personality, and the conversations we had with her made us feel genuinely valued and looked after. It’s those personal touches and moments that turn a good hotel stay into a truly special one.
Ishvari made us feel like more than just guests, and we really appreciated the warmth and kindness she showed us throughout our stay.
We absolutely loved our time here and would be very happy to come back. Highly recommended!
Dear Mr S.,
Thank you for taking the time to share your wonderful feedback regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that you found our location, facilities, and overall ambiance to be conducive to a relaxing and memorable experience.
We especially appreciate your kind words about our team’s hospitality. It is heartening to know that Ishvari from our Guest Relations team made such a positive impact on your stay. We strive to provide personalized and attentive service, and it is rewarding to hear that our efforts resonated with you. Your acknowledgment of her warm personality is greatly appreciated and will certainly be shared with her and the rest of the team.
Thank you once again for your high recommendation. We look forward to welcoming you back for another unforgettable stay in the future.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 4.0/5
Matteo R.
Families
-
Confirmed reviews ALL
We had a wonderful stay at Sofitel Mauritius L’Impérial Resort & Spa. The beautiful beachfront setting, and relaxing atmosphere made our holiday truly special. The resort was perfect for a memorable family getaway. The only disappointment was the level of organisation and consistency among some of the staff. While everyone was generally friendly and polite, on several occasions the service seemed to lack rigour, attention to detail and, at times, basic common sense. This sometimes resulted in unnecessary confusion and made certain aspects of our stay less smooth than they should have been for a resort of this standard.
Dear Mr R.,
Thank you for sharing your experience at Sofitel Mauritius L’Impérial Resort & Spa. We are delighted to hear that you enjoyed the beautiful beachfront setting and found our resort perfect for your family getaway.
We appreciate your feedback regarding the level of organization and consistency among our staff. While we pride ourselves on providing a high standard of service, we acknowledge that there can be moments that fall short of our guests’ expectations. Your comments will be taken into consideration as we continually strive to enhance our service quality and ensure a seamless experience for all our guests.
Thank you once again for your valuable insights.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 2.5/5
Zubeel P.
Families
-
Confirmed reviews ALL
It was a brilliant view and location, room cleaning lady Zara was amazing apart from that all went down hill, because service was so rubbish especially when you have breakfast and dinner but no one knowlede you came in or even show us to the table or show the menu! Took them so long to bring a coffee which is made from a machine, we had to remind the customer the coffee is at the desk for us and no one bought us a baby chair had to grab it our self
Dear Mr P.,
Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated the stunning view and the service provided by Zara. However, we regret to learn that your dining experiences did not meet your expectations.
It is our aim to provide attentive service, and we apologize for the delays you encountered and the oversight regarding the baby chair. We fully respect your right to express your disappointment, and we are always open to constructive criticism. At the same time, we kindly ask that feedback be expressed respectfully towards our team members, who work hard to assist our guests and deserve to be treated with the same courtesy and respect that we extend to all our guests.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 4.0/5
Ayman H. F. A.
Couples
-
Confirmed reviews ALL
I love it. Great staff.nice beach
Dear Mr A.,
Thank you for your delightful feedback. We are thrilled to hear that you enjoyed your stay, especially our dedicated staff and beautiful beach. Your satisfaction is our priority, and we appreciate your kind words.
We look forward to welcome you back again to our resort.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 4.0/5
Ibtisam A.
Families
-
Confirmed reviews ALL
Beautiful family-friendly hotel with amazing staff. Breakfast was delicious, though the variety was limited. The hotel drivers felt much safer and more professional, but negotiate the price beforehand. In contrast, the two drivers booked through Almosafer were concerning: the airport pickup driver appeared drunk and drove recklessly, while the return driver tried to sell us weed. Overall, a lovely stay.
Dear Mr A.,
Thank you for your kind words regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are pleased to hear that you enjoyed our beautiful hotel and appreciated our dedicated staff. Your feedback about the breakfast variety is noted, and we will take it into consideration for future enhancements.
Concerning the transportation service, we recommend ensuring all arrangements are made through our hotel for a seamless experience. We appreciate your insights and hope to welcome you back soon.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 4.5/5
Carlton L. B.
Couples
-
Confirmed reviews ALL
Was taken from the airport by minicab(just over an hour’s drive), with helpful & friendly driver. Nice greeting from hotel staff on arrival. Lovely hotel with beautiful sea view. Entertainment wasn’t brilliant but one band was pretty good. Only gripe is that they told us that the soft drinks, mini cans of spirit & bottle of wine that was in the fridge were complimentary, and then we’d be charged if we wanted anything after that, but on settling the bill when checking out, we were charged for the wine.
Dear Mrs B.,
Thank you very much for taking the time to share your lovely feedback with us following your recent stay.
We are delighted to hear that you enjoyed your room and that our team was able to arrange access to your room earlier than the standard check-in time. We understand how much this can be appreciated after a journey, and it is wonderful to know that our colleagues were able to make your arrival more comfortable.
It is equally heartening to hear your kind comments about our staff and your airport transfer experience. We will certainly share your compliments with our teams, as recognition such as this is always greatly appreciated.
We are also very pleased that you enjoyed the hotel and our beautiful surroundings, and that you appreciated our approach to reducing single-use plastic bottles through the water stations located conveniently throughout the resort. Sustainability is important to us, so it is particularly rewarding to know that you noticed and appreciated this initiative.
Thank you as well for your honest feedback regarding the entertainment. We are sorry that the programme did not fully meet your expectations, although we are pleased that you enjoyed one of the bands. Your comments will be shared with the relevant team as we continue to look at ways to improve our entertainment offering.
Regarding the wine in the minibar, please accept our sincere apologies for the confusion and inconvenience caused. We are sorry that this inconsistency occurred and will ensure that your comment is shared with the relevant team so that our minibar inclusions are communicated clearly and consistently to our guests.
Thank you once again for your kind words, your constructive feedback and for choosing to stay with us. We are delighted that you had an enjoyable experience overall, and we sincerely hope to have the pleasure of welcoming you back to our resort in the future.
Best Regards
Paulette Tang
PA to general Manager
Customer review rating 4.5/5
Navnit S.
Couples
-
Confirmed reviews ALL
Excellent property
Excellent location
Very courteous Staff ( special mention “Davina” at front Desk ) she was really helpful in reallocating us a sea facing Room and also very considerate for a late Check out
Dear Mr S.,
Thank you for your generous feedback.
We are delighted to learn that you enjoyed our property, location, and the exceptional service provided by our staff, especially Davina and Chef Dhillon..
Your kind words inspire us to maintain our standards of hospitality and we look forward to welcoming you back to the Sofitel L'Imperial Resort.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 1.5/5
Shaista R. S.
Families
-
Confirmed reviews ALL
Rooms were comfortable, clean and well organised, no minibar. Welcome on arrival could have been better. It was not well coordinated and information given at reception not clear and inconsistent.
Food was not up to standard on most nights and breakfast felt monotonous due to the same choices everyday. We opted for the full board but the dishes at lunch were not always what you would expect from a five star hotel and again same menu everyday therefore limited for choices especially for the children.
Heated pool was a great plus and the view was amazing. The service staffs were polite and respectful, but the service was not always good, cocktails ordered could have been better for the price .
Overall we were expecting a much better experience as this is our second visit , compared to the first stay, this occasion has been a let down!
Dear Mrs S.,
Thank you for taking the time to share your feedback regarding your recent stay with us.
We sincerely regret to hear that your experience did not meet your expectations, especially considering your previous visit.
We appreciate your remarks on service as well as the positive remarks regarding our heated pool and stunning views. However, we understand that the welcome upon arrival fell short of our usual standards and that the information provided was not consistent. We strive to ensure that our guests feel welcomed and well-informed from the moment they arrive.
We take your feedback seriously and aim to provide diverse and high-quality food options, and it seems we did not achieve this during your stay. Your observations will be shared with our culinary team for consideration. Additionally, we will review our cocktail offerings to enhance guest satisfaction.
We value your loyalty and hope to have the opportunity to provide you with the exceptional experience you deserve on your next visit.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 5.0/5
Mari A.
Business
-
Confirmed reviews ALL
I stayed with the Sofitel for a business trip, rooms were excellent as per normal. The service was exceptional as the hotel was very full and my flight home was delayed overnight. The Sofitel staff already knew and had made plans for me to keep my room for another night.
Dear Mrs A.,
Thank you for sharing your positive feedback regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa.
We are delighted to hear that you found our service exceptional, especially during your extended stay. Our team strives to accommodate our guests' needs, and it is rewarding to know that we could assist you seamlessly amid a full house.
We appreciate your sharing your experience, and we look forward to the pleasure of welcoming you back to the L’Imperial.
Sincerely,
Paulette Tang
Personal Assistant to General Manager
Customer review rating 4.5/5
Kevin H. S. F.
Families
-
Confirmed reviews ALL
We were impressed with the service and the pool was heated which was ideal. Would definitely recommend.
Dear Mr Fok Wah,
Thank you for your wonderful feedback regarding your recent stay.
We are delighted to hear that you appreciated the service and enjoyed the heated pool.
We shall also take your suggestions about room cleaning and sustainability into consideration.
Your recommendation means a lot to us, and we look forward to welcoming you back in the future.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 4.0/5
L. N. C. L. K. W.
Couples
-
Confirmed reviews ALL
I have stayed at Sofitel in its early days and now twice since the beginning of the year. I like the large rooms and the peaceful surroundings .
However , I now notice that the service can be somewhat impersonal and there is not much engagement with staff and management.
Dear Mr L. K. W.,
Thank you for your kind feedback regarding your recent stay and for your loyalty to the Sofitel Mauritius L'Impérial Resort & Spa.
We are delighted to hear that you appreciate our spacious accommodations and serene environment.
We acknowledge your observation regarding the level of engagement from our team, and we will continue to strive to enhance our service experience for all our guests.
We look forward to welcome you back in a not too distant future.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 2.0/5
Anna C.
Couples
-
Confirmed reviews ALL
It was a dirty room when we arrived, it has not been deep cleaned, the shower was clocked. The food was not great, only their chines/Japanese Resturant. The waiters at the beachwear forgot half of our order twice.
There was NO gluten-free options available for a celiac, which was so bad. This stay makes me question if I want to book another hotel stay at Sofitel, I have loved it on other locations, but this is propavly the worst hotel we had on our trip to Mauritius.
Dear Ms C.,
We sincerely apologise for the shortcomings you experienced during your stay. We are sorry that your room was not properly cleaned, the shower was blocked, your dining experience fell short, and your orders at the beach bar were repeatedly incomplete.
We are particularly sorry regarding the gluten-free options. Gluten-free options are indeed available, and we regret that this was not communicated or accommodated appropriately, especially for a guest with coeliac disease.
We truly value your previous confidence in Sofitel and are sorry that this stay did not reflect the standards you have come to expect from us. Thank you for sharing your feedback.
Best Regards
Paulette tang
PA to General Manager
Customer review rating 5.0/5
Willie D. W.
Couples
-
Confirmed reviews ALL
Amazing resort with superb location and stunning rooms ! A special thanks to Davina for making our stay even more exceptional!
A world class resort in Mauritius!
Dear Mr W.,
Thank you for your wonderful feedback following your stay at the Sofitel Mauritius L'Imperial Resort.
We are delighted to hear that you enjoyed your experience at our resort and appreciated the stunning location and rooms. We shall ensure that Davina's exemplary service is recognized, as she truly embodies our commitment to guest satisfaction.
We look forward to welcoming you back to our resort in a not too distant future
Warm Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 3.0/5
Devika R.
Families
-
Confirmed reviews ALL
The rooms were superb, and the heated pool was absolutely fantastic. Most of the waiters were very friendly and attentive, which made the stay pleasant.
However, I found the half-board restrictions far too strict. The long gap between breakfast and dinner, with no possibility of having even a simple teatime or light snack, was quite inconvenient. On top of this, having to pay separately for every drink made the experience feel unnecessarily restrictive.
While I can fully appreciate the excellent hotel infrastructure and facilities, I feel that the half-board package could be much more accommodating, particularly for retired guests who may prefer a more relaxed and flexible dining experience throughout the day.
Unfortunately, despite the superb infrastructure, I would not choose to return, especially as a retired person. I hope the hotel will reconsider these restrictions, as the overall quality of the property deserves a much more welcoming and flexible approach to half-board guests.
Dear Mrs R.,
Thank you for taking the time to share your feedback regarding your recent stay at Sofitel Mauritius L'Impérial Resort & Spa. We are delighted to hear that you enjoyed our superb rooms and the fantastic heated pool, as well as the attentive service from our team members.
We appreciate your comments regarding the half-board package. We continuously strive to enhance our dining experiences, and your insights on the timing and flexibility of meal options are valuable. While our half-board policy aims to provide a structured dining experience, we understand that preferences may vary, especially for guests seeking a more relaxed approach.
Your feedback will be shared with our management team as we consider ways to enhance our offerings for future guests.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Customer review rating 2.5/5
Hela J.
Couples
-
Confirmed reviews ALL
The property is very pretty honestly, I just feel like the service was not that good. The people did not look happy to work there. The information that was given to us was not accurate. No warmth at all. Food is really really not up to a 5 stars standard. This was not a relaxing experience, too many kids (even in the adult only pool).
Chère Madame J.,
Nous vous remercions d'avoir pris le temps de partager vos impressions sur votre séjour.
Nous sommes ravis d'apprendre que vous avez apprécié la beauté de notre établissement mais regrettons toutefois que le service et la qualité de la nourriture n'aient pas été à la hauteur de vos attentes.
Nous nous efforçons de fournir une expérience mémorable à tous nos clients. Vos commentaires concernant l'atmosphère de travail et le niveau de bruit sont pris en compte, et nous veillerons à améliorer ces aspects pour garantir un séjour relaxant.
Bien cordialement,
Paulette TANG
Assistante de Direction
Customer review rating 3.5/5
Anand P. G.
Couples
-
Confirmed reviews ALL
Beautiful view, lovely room, size of the room was also good, well balanced services.
Veg food was also available but, no extra services for veg food.
Dear Mr G.,
Thank you for your feedback regarding your recent stay.
We are pleased to hear that you enjoyed the comfort of your room and the beautiful views. We appreciate your comments about the vegetarian food services, and we will take them into consideration to enhance our offerings.
Best Regards,
Paulette TANG
Personal Assistant to General Manager
Web-users rating
Other web-users rate our hotel
470 reviews8.9/10Location
764 reviews7.9/10Room
1,174 reviews7.8/10Service
13 reviews4.5/10WiFi
281 reviews5.3/10Cleanliness
187 reviews7/10Breakfast
5 reviews10/10Sustainability
149 reviews9.1/10Location
240 reviews7.9/10Room
371 reviews8.3/10Service
138 reviews9.1/10Beach
81 reviews5.3/10Cleanliness
51 reviews7.5/10Breakfast
89 reviews9.3/10Location
155 reviews8.5/10Room
271 reviews7.9/10Service
172 reviews7.5/10Food
64 reviews5.7/10Cleanliness
39 reviews6.5/10Breakfast
13 reviews8.9/10Location
24 reviews7/10Room
29 reviews7.7/10Service
9 reviews7.8/10Vibe
5 reviews4.7/10Cleanliness
10 reviews9.1/10Location
21 reviews7.1/10Room
28 reviews8.4/10Service
7 reviews8.3/10Wellness Area
6 reviews5.3/10Cleanliness
5 reviews7.2/10Breakfast
Powered by
Frequently asked questions
Sofitel Mauritius L'Impérial Resort & Spa is located at Wolmar, 90517 Flic En Flac, Mauritius, on the island's sheltered west coast. We are just a 5-minute walk (100 m) from the Flic En Flac bus stop and offer free on-site parking. Our beachfront retreat is ideally situated near Wolmar beach and the local attractions of Flic En Flac.
Sofitel Mauritius L'Impérial Resort & Spa offers a variety of elegant accommodations including:
Luxury Room with 1 King or 2 Twin beds and sea views
Magnifique Room with 1 King bed and ocean views
Prestige Suite, a family suite with garden views
Opera Suite and Imperial Suite with direct beach access
Breakfast buffet for an additional fee, air conditioning, and flat-screen TVs
Wheelchair accessible rooms, two outdoor pools, Sofitel Spa, and Sofitel Fitness
Restaurants like Ravinala and Ming Court, and bars such as Kestrel Bar
Concierge, laundry, shuttle services, business facilities, and wedding venues
Pets are not allowed.
Sofitel Mauritius L'Impérial Resort & Spa features five restaurants including Ravinala for international buffets and Ming Court for Asian cuisine from 07:00 PM to 10:00 PM. You can enjoy lunch at Tamassa Beach Restaurant from 12:00 PM to 05:00 PM or dine at Jacaranda. We offer children's menus and various dietary options such as vegetarian, halal, and gluten-free dishes.
At Sofitel Mauritius L'Impérial Resort & Spa, check-in is from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Sofitel Mauritius L'Impérial Resort & Spa regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Sofitel Mauritius L'Impérial Resort & Spa using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Pets are not allowed at Sofitel Mauritius L'Impérial Resort & Spa.
Sofitel Mauritius L'Impérial Resort & Spa features three meeting rooms and a business center for your professional needs. Our largest room spans 327 square meters and can accommodate up to 160 guests in a theater-style seating arrangement.
You can certainly organize your dream event or wedding at Sofitel Mauritius L'Impérial Resort & Spa. Our dedicated wedding planner can arrange spectacular ceremonies on the beach or receptions under the stars for up to 130 banquet guests.
Sofitel Mauritius L'Impérial Resort & Spa offers four rooms specifically designed for guests with reduced mobility. These accommodations feature accessible bathrooms with 32-inch wide doors. Additionally, our restaurants and award-winning spa are wheelchair accessible to ensure a comfortable stay for all our guests.
Yes, Sofitel Mauritius L'Impérial Resort & Spa allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Sofitel Mauritius L'Impérial Resort & Spa, you can easily walk to these nearby locations:
Wolmar beach - 3 minutes
Flic En Flac bus stop - 5 minutes
Flic En Flac tourist attraction - 10 minutes
Flic En Flac entertainment centre - 10 minutes
Flic En Flac casino - 15 minutes
The award-winning Sofitel Spa at Sofitel Mauritius L'Impérial Resort & Spa is a tranquil Asian sanctuary. We offer a variety of beauty and wellness rituals, including body scrubs, facials, and massages. Our professional team is dedicated to rejuvenating your body, mind, and soul in this serene beachfront setting.
Sofitel Mauritius L'Impérial Resort & Spa provides three meeting rooms and a business center for professional needs. Our rooms feature dedicated business desks and complimentary Wi-Fi is available resort-wide. Breakfast is served from 07:30 AM to help you prepare for your day.
