Grand Mercure Shanghai Hongqiao

We can’t remember how many times we have stayed at Grand Mercure Shanghai Hongqiao since our first visit in February, 2023, the time when China just re-opened the society from its 0-COVID practice. Over a span of our stays, I am aware of the dedication of the hotel to offer more qualified product to its guests. As an Accor Platinum member, we were offered room category upgrade and generous access to the Executive Lounge as usual. The Executive Lounge is now all-day opening and offering alternative breakfast option for the premium guests of the hotel with a separate a-la-carte breakfast menu, in which Udom noodle & Bennedict Eggs are exclusive to the executive lounge guests only. Iced coffee and iced milk now are also available in the Executive Lounge, which soon becomes my favorites during the scorching summer days in Shanghai, and the Grand Mercure Shanghai Hongqiao is the few hotels that are that thoughtful in providing iced coffee and milk in the executive lounge among all the upscale hotels that Accor runs in Shanghai. Upon arrival, welcome amenities are waiting for every check-in guest at the guest room. On the desk, a welcoming letter addressing the name of the guest is a new addition to the home-like intimacy that any guest may feel like returning home after a long while. I always believe that the successful establishment of such personal attachment is key to any business if it wants to make success. Hotel is not only a matter of hard product, it’s more about the aura that every people in it make together. After all, a hotel is a business of people – for the people and by the people, and our pleasant stay with Grand Mercure Shanghai Hongqiao isn’t an exception. It is the collective efforts contributed by the staffs of the hotel that makes our experience this time be as memorable as every time before. Special thanks should be given to the Executive Lounge attendants: Holly (郭鴻玲), Luna (閆治民) and Gracie (田宇), Front Office staff HUANG Ping (黃萍), Front Desk Managers Jess (or Jessie?) and ZHOU Ping (周平), Assistant Restaurant Manager Kim LIU (劉帥), Room Service attendant Annie ZHOU (周倩), as well as the 3 chefs-in-charge: 金師傅, 馬磊and 嚴松. We look forward to staying with the hotel again and seeing all of them soon in the near future! Sincerely, Steven XU

I am writing this review for the greatest services in my overall staying during my trip on March 28 – April 1, 2023. A very big thank you for all your staffs from room cleaning, front desk, executive lounge, and restaurant for breakfast. A very special big thanks for your concierge Staff Billy Bare and his subordinate where they attended on Thursday, March 30., 2023. I was accidentally left my phone in the bus where it was a returned route from the Intertextile tradeshow on that date. I then reported to the concierge and Billy Bare had quickly made his own judgement on what to do next. He asked me to back to my room and wait. About 30mins later, I’ve got a call from him and he told me he managed the courier to deliver me back right after. His quick responses had very impressed me as a guest and it was my pleasure to send him a big thank you for all your help. Also his team from the concierge who had helped me to make all kind of phone calls on that date. I hope that your management team will able to see this and do treasure there is a great and smart concierge staff in your team. I am once again, would like to give him a big credit for this. I was a guest staying in Room 2008 and my other teammate also staying there at Room 2005 and also one at 13th Floor. They both are the member of the Accor hotel group and also having a great experiences in Hongqiao location. Highly recommend business hotel. Hope will come back soon.

The stay was greatly enhanced by the great service at breakfast. There is a caring lady named “Lovely” who was very proactive in her service, not only with me but with all guests as I observed. This is remarkable; she was genuine and attentive, remembering the previous days beverage preferences, etc. Thank you and well done!

Stayed there for a group outing for 3 nights, the most perfect choice for our big group that needs sharing rooms, so some extra space in the room is beneficial. The breakfast selections are wide and the in-room dining team was efficient to cater our late night order. Housekeeping team is a pro, the keep our room clean. The room has pantry and a washing machine, wow! Our twin bed room consists of two queen size beds, which is great size for those who is looking for comfort of a room. The Front Desk team and Bell Desk team were super helpful, they gone out of their way to assist us, although we can be quite demanding, and language barrier can be a challenge but overall they did an excellent work. We would like to thank the General Manager Mr Gilbert for personally welcoming and looking after us, and Mr Duty Manager for smooth check-in and check-out. The quality of service, the rooms, the efforts from all the staff of Grand Mercure Shanghai Hongqiao I would not hesitate to recommend it to anyone visiting Shanghai.

The hotel is located in the city area. The hotel services are fine but the facilities are already old, some wear and tears around. The attitudes of all staff are good with smiles and helpful. It is still worthy to stay.