Grand Mercure Shanghai Hongqiao

Customer review rating (ALL Rating) 4.7/5 86 reviews

Hotel extras

  • Close to National Exhibition and Convention Centre, Hongqiao Airport

  • Sitting in the heart of Hongqiao CBD with easy access to city center

  • Free broadband internet and WIFI throughout the hotel

  • Electronic toilet seats in all rooms

  • New Executive Rooms with extensive benefits, i.e. breakfast, cocktails, etc.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Our accommodation(s)

Designed for genuine comfort, all our 364 rooms feature LCD TV, WiFi, private balcony, kitchenette and washing machine. Each room enjoys stunning city view.

Hotel location

Grand Mercure Shanghai Hongqiao

369 Xian Xia Road
200336 SHANGHAI
China

GPS:31.205961, 121.396887

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'ATRIUM RESTAURANT

Located on level two, L'Atrium is a graceful and cozy restaurant providing a fine dining selection including international breakfast fare, themed buffets, and French infusion à la carte services.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  86 reviews

TripAdvisor Rating  4.0/5  921 reviews

Well located

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

1/ The room has a sort of Musty and Stale smell in the air. 2/ The control panel of AC was half broken. 3/ The cleaner was doing the good job to keep the room clean. 4/ The location is good, otherwise the overall feeling of room was smell and old. 5/ I will give a serious second thought firstly on returning to this hotel over my next Shanghai trip.

Dear Mr. Liao, Thank you for taking the time to tell us about your experience at the Grand Mercure Shanghai Hongqiao. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lily Li Executive Assistant - On behalf of General Manager ea…

nice stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

nice stay in this hotel

Dear Mr. Feng M., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lily Li Executive Assistant - On behalf of General Manager ea…

A Japanese-orienting hotel

Customer review rating 4.0/5

Speed L. Business - Confirmed reviews ALL

AN old hotel with big rooms, many Japanese guests and Japanese styled facilities.

Dear Mr. L. P., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lily Li Executive Assistant - On behalf of General Manager ea…

Customer review rating 3.5/5

Rachel Families - Confirmed reviews ALL

Very complicated parking

Dear Ms. MAO R., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lily Li Executive Assistant - on behalf of General Manager ea…

A big thank you to your Concierge Staff Billy Bare

TripAdvisor rating 5.0/5

Voyager60897964648 TripAdvisor review

I am writing this review for the greatest services in my overall staying during my trip on March 28 – April 1, 2023. A very big thank you for all your staffs from room cleaning, front desk, executive lounge, and restaurant for breakfast. A very special big thanks for your concierge Staff Billy Bare and his subordinate where they attended on Thursday, March 30., 2023. I was accidentally left my phone in the bus where it was a returned route from the Intertextile tradeshow on that date. I then reported to the concierge and Billy Bare had quickly made his own judgement on what to do next. He asked me to back to my room and wait. About 30mins later, I’ve got a call from him and he told me he managed the courier to deliver me back right after. His quick responses had very impressed me as a guest and it was my pleasure to send him a big thank you for all your help. Also his team from the concierge who had helped me to make all kind of phone calls on that date. I hope that your management team will able to see this and do treasure there is a great and smart concierge staff in your team. I am once again, would like to give him a big credit for this. I was a guest staying in Room 2008 and my other teammate also staying there at Room 2005 and also one at 13th Floor. They both are the member of the Accor hotel group and also having a great experiences in Hongqiao location. Highly recommend business hotel. Hope will come back soon.

Dear Guest, Your kind words have been passed on to our team and in particular Mr. Billy who made your stay a memorable one. This will certainly motivate them and us all to keep up the good work. We hope to have the pleasure to welcome you again. Grand Mercure Shanghai Hongqiao

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Other web-users rate our hotel

  • 642 reviews 9.3/10 Location
  • 973 reviews 8.6/10 Room
  • 1,076 reviews 9.2/10 Service
  • 6 reviews 5.3/10 WiFi
  • 398 reviews 8.3/10 Comfort
  • 391 reviews 9.1/10 Cleanliness
  • 324 reviews 9.3/10 Breakfast
  • 318 reviews 6.6/10 Amenities

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