Grand Mercure Shanghai Hongqiao

Grand Mercure Shanghai Hongqiao

Customer review rating (ALL Rating) 4.7/5 73 reviews

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Description

Hotel extras

  • Close to National Exhibition and Convention Centre, Hongqiao Airport

  • Sitting in the heart of Hongqiao CBD with easy access to city center

  • Free broadband internet and WIFI throughout the hotel

  • Electronic toilet seats in all rooms

  • New Executive Rooms with extensive benefits, i.e. breakfast, cocktails, etc.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Grand Mercure Shanghai Hongqiao

369 Xian Xia Road
200336 SHANGHAI
China

  • Subway Line 10:  Line 10 Shuicheng Road

  • Subway Line 2:  Line 2 LouShanGuan Road

GPS:31.205961, 121.396887

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'ATRIUM RESTAURANT

Located on level two, L'Atrium is a graceful and cozy restaurant providing a fine dining selection including international breakfast fare, themed buffets, and French infusion à la carte services.

Our accommodation(s)

Designed for genuine comfort, all our 364 rooms feature LCD TV, WiFi, private balcony, kitchenette and washing machine. Each room enjoys stunning city view.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  73 reviews

TripAdvisor Rating  4.0/5  919 reviews

Excellent hospitality

Customer review rating 4.5/5

S. K. Business - Confirmed reviews ALL

Feel great atmosphere and excellent hospitality All trying to assist with smiling

Dear Sir, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Guest Experience & Loyalty dg…

Good stay

Customer review rating 5.0/5

Janero Business - Confirmed reviews ALL

Good as always

Dear Jin Ning Z., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Satisfactory Stay

Customer review rating 4.5/5

Fred J. J. Business - Confirmed reviews ALL

Clean room and bed, warm welcome, I haven't stayed in the hotel for more than a year, and the breakfast environment has been greatly improved.

Dear Jun Jie J., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

It's convenient for dinner.

Customer review rating 3.5/5

Hiro Business - Confirmed reviews ALL

I paid the deposit of 1100 RMB and the actual charge was 748.57 RMB. However the balance was not refunded after I checked out on 7 Sep. I don't know why such famous hotel cheated. It is so disappointed.

Dear Hirokazu S., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. As investigation, The payment through wechat and the rest of balance has been return to your account. please kindly check you wechat message and let us know if any future assistance. Thank you again for sharing your experience, and we hope your next visit will be pleasant Sincerely, Anson Wang Director of Rooms do…

Hotel service is fine but facilities are old

TripAdvisor rating 4.0/5

Jacobwong Solo travel - TripAdvisor review

The hotel is located in the city area. The hotel services are fine but the facilities are already old, some wear and tears around. The attitudes of all staff are good with smiles and helpful. It is still worthy to stay.

Thanks for you taking to give us feedback. your comments are very important to us. I wish to welcome you again and i believed that our service is able to recover the facility issues. Thank you.

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