Grand Mercure Shanghai Hongqiao

Grand Mercure Shanghai Hongqiao

Customer review rating (ALL Rating) 4.8/5 58 reviews

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Hotel extras

  • Close to National Exhibition and Convention Centre, Hongqiao Airport

  • Sitting in the heart of Hongqiao CBD with easy access to city center

  • Free broadband internet and WIFI throughout the hotel

  • Electronic toilet seats in all rooms

  • New Executive Rooms with extensive benefits, i.e. breakfast, cocktails, etc.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Grand Mercure Shanghai Hongqiao

369 Xian Xia Road
200336 SHANGHAI
China

GPS:31.205961, 121.396887

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

L'ATRIUM RESTAURANT

Located on level two, L'Atrium is a graceful and cozy restaurant providing a fine dining selection including international breakfast fare, themed buffets, and French infusion à la carte services.

Our accommodation(s)

Designed for genuine comfort, all our 364 rooms feature LCD TV, WiFi, private balcony, kitchenette and washing machine. Each room enjoys stunning city view.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  58 reviews

TripAdvisor Rating  4.0/5  920 reviews

Great breakfast service

TripAdvisor rating 5.0/5

MLLeclerc Business - TripAdvisor review

The stay was greatly enhanced by the great service at breakfast. There is a caring lady named “Lovely” who was very proactive in her service, not only with me but with all guests as I observed. This is remarkable; she was genuine and attentive, remembering the previous days beverage preferences, etc. Thank you and well done!

Dear MLLeclerc, Your kind words have been passed on to our team and in particular Ms. Lovely who made your stay a memorable one. This will certainly motivate them and us all to keep up the good work. We hope to have the pleasure to welcome you again. Grand Mercure Shanghai Hongqiao

Excellent hospitality

Customer review rating 4.5/5

S. K. Business - Confirmed reviews ALL

Feel great atmosphere and excellent hospitality All trying to assist with smiling

Dear Sir, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Guest Experience & Loyalty dg…

Amazing Rooms Perfect for Family or Groups

TripAdvisor rating 5.0/5

S7_Poet Friends getaway - TripAdvisor review

Stayed there for a group outing for 3 nights, the most perfect choice for our big group that needs sharing rooms, so some extra space in the room is beneficial. The breakfast selections are wide and the in-room dining team was efficient to cater our late night order. Housekeeping team is a pro, the keep our room clean. The room has pantry and a washing machine, wow! Our twin bed room consists of two queen size beds, which is great size for those who is looking for comfort of a room. The Front Desk team and Bell Desk team were super helpful, they gone out of their way to assist us, although we can be quite demanding, and language barrier can be a challenge but overall they did an excellent work. We would like to thank the General Manager Mr Gilbert for personally welcoming and looking after us, and Mr Duty Manager for smooth check-in and check-out. The quality of service, the rooms, the efforts from all the staff of Grand Mercure Shanghai Hongqiao I would not hesitate to recommend it to anyone visiting Shanghai.

Dear Guest, We are so glad to hear the feedback from you and your recognition which inspire us to strive harder serving our guest. I would like to take this opportunity to thank you and your team again to choose our hotel and we are expecting to welcome all you in the early future. Thank you and regards

Hotel service is fine but facilities are old

TripAdvisor rating 4.0/5

Jacobwong Solo travel - TripAdvisor review

The hotel is located in the city area. The hotel services are fine but the facilities are already old, some wear and tears around. The attitudes of all staff are good with smiles and helpful. It is still worthy to stay.

Thanks for you taking to give us feedback. your comments are very important to us. I wish to welcome you again and i believed that our service is able to recover the facility issues. Thank you.

Spacious rooms

TripAdvisor rating 4.0/5

Colin S Business - TripAdvisor review

Stayed here for business, the location was perfect for my trip. The rooms were surprisingly large and great value for money. What brought the score down was the breakfast buffet. They had "western" options, but they were not great. Might have been better just sticking with the Asian options. The service at breakfast was also slow, lots of staff but they seemed more interested in talking to each other than the customers.

Dear Guest, Thanks for you taking time to give us feedback. The issues you mentioned which make us high attention. we will look into the matters and I am sure you that will get improve in the early future. Thanks again for you stayed in our hotel. I was expecting to welcome you again. Thank you

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Other web-users rate our hotel

  • 735 reviews 8.7/10 Location
  • 889 reviews 7.8/10 Room
  • 954 reviews 8.6/10 Service
  • 486 reviews 5.2/10 Vibe
  • 384 reviews 8.4/10 Breakfast
  • 248 reviews 8.5/10 Cleanliness
  • 6 reviews 2.5/10 Pool

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