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Grand Mercure Shanghai Hongqiao

Customer review rating (ALL Rating) 4.2/5 3,427 reviews

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Grand Mercure Shanghai Hongqiao
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+ 18 Services

Hotel extras

  • Close to National Exhibition and Convention Centre, Hongqiao Airport

  • Sitting in the heart of Hongqiao CBD with easy access to city center

  • Free broadband internet and WIFI throughout the hotel

  • Electronic toilet seats in all rooms

  • New Executive Rooms with extensive benefits, i.e. breakfast, cocktails, etc.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Shanghai Hongqiao

369 Xian Xia Road
200336 shanghai
china

Tel: +862151533300

Fax: (+86)21/51533555

Check-in from 14h00

Check out up to 12h00

  • Subway Line 10:  Line 10 Shuicheng Road

  • Subway Line 2:  Line 2 LouShanGuan Road

GPS:31.205961, 121.396887

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LATRIUM RESTAURANT

Located on the 2nd floor, L'Atrium is a graceful and cozy restaurant providing a fine selection of innovative gastronomy including international breakfast fairs, themed buffet, French infused a la carte services.

Our accommodation(s)

Designed for genuine comfort, all our 364 rooms feature LCD TV, WiFi, private balcony, kitchenette and washing machine. Each room enjoys stunning city view.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 450 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Grand Mercure Shanghai Hongqiao

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,427 reviews

TripAdvisor Rating 4.0/5

919 reviews

Excellent hospitality

Customer review rating 4.5/5

S. K. Business - 13/11/2020 Confirmed reviews ALL

Feel great atmosphere and excellent hospitality All trying to assist with smiling

Dear Sir, We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivien He Director of Guest Experience & Loyalty dg…

Good stay

Customer review rating 5.0/5

Janero Business - 02/10/2020 Confirmed reviews ALL

Good as always

Dear Jin Ning Z., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Satisfactory Stay

Customer review rating 4.5/5

Fred J. J. Business - 23/09/2020 Confirmed reviews ALL

Clean room and bed, warm welcome, I haven't stayed in the hotel for more than a year, and the breakfast environment has been greatly improved.

Dear Jun Jie J., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

It's convenient for dinner.

Customer review rating 3.5/5

Hiro Business - 09/09/2020 Confirmed reviews ALL

I paid the deposit of 1100 RMB and the actual charge was 748.57 RMB. However the balance was not refunded after I checked out on 7 Sep. I don't know why such famous hotel cheated. It is so disappointed.

Dear Hirokazu S., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. As investigation, The payment through wechat and the rest of balance has been return to your account. please kindly check you wechat message and let us know if any future assistance. Thank you again for sharing your experience, and we hope your next visit will be pleasant Sincerely, Anson Wang Director of Rooms do…

Ideal for line2 on metro into centre

Customer review rating 4.5/5

Andy Business - 26/01/2020 Confirmed reviews ALL

All good

Dear Andrew B., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Good

Customer review rating 4.0/5

Stanley Business - 16/01/2020 Confirmed reviews ALL

Good for staying, spacious room, big bed Wifi bad connection Breakfast foods too cold to eat.

Dear Chee Ho Stanley W., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again. Sincerely, Anson Wang Director of Rooms do…

Hotel service is fine but facilities are old

TripAdvisor rating 4.0/5

Jacobwong Solo travel - 27/12/2019 TripAdvisor review

The hotel is located in the city area. The hotel services are fine but the facilities are already old, some wear and tears around. The attitudes of all staff are good with smiles and helpful. It is still worthy to stay.

Thanks for you taking to give us feedback. your comments are very important to us. I wish to welcome you again and i believed that our service is able to recover the facility issues. Thank you.
Customer review rating 5.0/5

Anonymous Solo - 26/12/2019 Confirmed reviews ALL

good

尊敬的 You Fen Y.： 感谢惠赐有关下榻 Grand Mercure Shanghai Hongqiao 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Anson Wang Director of Rooms do…

Priority Desk at lobby

TripAdvisor rating 3.0/5

ronaldfung2019 Business - 15/12/2019 TripAdvisor review

Over the last few visits to Grand Mercure Shanghai Hongqiao, I found that the Priority Desk at lobby was unattended. Besides, the quality of breakfast went down since the foreign chef left (12 years ago ?). And we are asked to use straws (not spoons) to take yoghurt.

Dear Guest, Thanks for you taking time to give us feedback. The issues you raised up which make us highly attention. We will look into this matter and to make improvement in the early future. Thank you again for stayed with us. we are expecting to welcome you again. Thank you

Not so great

TripAdvisor rating 3.0/5

Alice_Lye Business - 08/12/2019 TripAdvisor review

Service is bad. No bellboy to help on luggage. Receptionist is not friendly. Never greet and smile. The room is good and spacious. However, personally, I don't like the door to the toilet beside my bed. They should make the door opening at the entrance rather than directly beside the bed. The buffet breakfast and lunch is terrible. Food is cold and presentation is bad. Lack of varieties and serves same food daily. I don't feel like having my breakfast and lunch after having same cold food 2 consecutive days. I just took the soup noodles. Sometime, even the soup is not hot for the noodles.

Dear Guest, Thanks for you taking time to give us feedback. I am sorry that your stay experience not met your expectation. We will look into the issues as you raised up. I am sure you that we will get improve on those matters. I am apology again for the un-pleasant stay experience. Regards

Pleasant stay, as usual.

Customer review rating 3.5/5

Paul S. P. Business - 11/11/2019 Confirmed reviews ALL

I have been staying at this hotel several times a year since around 2009 and have always been pretty satisfied with my experience. This time was no different, the hotel was unusually busy because of the import/export expo but the hotel staff seemed to have no issues handling everything. I did have one issue at checkout, it seems that another guest charged some drinks at the bar to my room unbeknownst to me so this caused some issues at checkout but I was ultimately just charged for the room and asked to provide my email and phone number so the hotel could investigate and get back to me, it seems that the issue was resolved and there was just a mistake with the room number used at the bar. Anyway, it might not be a bad idea to have a better system for charging drinks to your room, perhaps the person charging to the room should just provide their room card to be scanned? Anyway, I'm satisfied overall.

Dear Paul Steven P., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. I would like to take this opportunity to express my apology for your check out experience and i am appreciate your suggestion on it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant. Sincerely, Anson Wang Director of Rooms do…

Great upgrade for Platinum

Customer review rating 5.0/5

Anonymous Business - 21/10/2019 Confirmed reviews ALL

Nice room with club floor priviledges.

Dear John Leonard C., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Up to Standard

TripAdvisor rating 4.0/5

wingcheungc2017 Business - 21/10/2019 TripAdvisor review

The location was quiet while traffic can be manageable. Breakfast was up to standard but the coffee machine needed some more cups which disappeared during peak time at around 7:00-8:00 in the morning.

Thanks for you taking time to give us feedback. Your comments are very important to us. We will look into the matter as you mentioned and I am sure you that we will make it improve when you next visit. Thank you again for rate us. I was expecting to welcome you again in the early future.
Customer review rating 5.0/5

Anonymous Business - 25/09/2019 Confirmed reviews ALL

all goods

尊敬的 Kai L.： 感谢惠赐有关下榻 Grand Mercure Shanghai Hongqiao 的宝贵意见。听到您对我们工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Anson Wang Director of Rooms do…
Customer review rating 5.0/5

Sullvan Couples - 17/09/2019 Confirmed reviews ALL

Very enjoyable and very helpful

Dear Roger S., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Good location, poor check in experience

Customer review rating 3.5/5

Louise Friends - 02/09/2019 Confirmed reviews ALL

This reservation was made via Accor Hotels official website. However, when I arrived in the hotel and provided all info to the front desk, the staff was unable to locate my reservation - even though I have shown her my confirmation email and SMS from Accor. A kind advise, if you are not familiar with the check-in procedure, please check with your manager or other seniors instead of question your guests. Or, at least let the guest know that you are trying to help instead of making the guest feel like I was cheating. Thanks for duty manager - Calvin Xue for helping me to locate my reservation and check-in (at that point I have stood at the front for a while and the situation embarrassed me and my friend). Last but not least, please check the guest's profile carefully as you guys logged my last name and email address wrong in your system, and you told me to double check but did not apologise for your mistake - which doesn't make any sense, since I MADE THE RESERVATION ON OFFICIAL WEBSITE AND I FILLED MY INFO CORRECTLY. Other than the check in experience, its worth for the price. Thanks.

Dear Si L., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is with sincere regret that we note your dissatisfaction with our service。 We’ve evaluated our staffing procedures at the front desk, and have taken steps to ensure a speedier check in process。I have introduced extra training for the staff over this matter. Thank you again for sharing your experience, and we hope your next visit will be pleasant。 Sincerely, Anson Wang Director of Rooms do…

Very good experience

Customer review rating 5.0/5

Guo R. Couples - 07/08/2019 Confirmed reviews ALL

First of all ,the location of the hotel is good.20-3mins to Hongqiao airport.10mins to the nearest subway station by foot. They has a variety of breakfast which I found it really nice. Especially thanks to manager Kyle. He was really patient and friendly. He answered all the questions. If I got a chance to go back there ,i would definitely choose the hotel again.

Dear Hao Q., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

My choice

Customer review rating 4.0/5

Ming X. Business - 20/07/2019 Confirmed reviews ALL

This has always been my number 1 choice when travel to or though Shanghai. I like the relatively quiet neighborhood and the guests. The recent changes are visible though, there is no more personal attention (in the past I always receive a personal welcome notes and some nice treats) and the remodeling gave a colder tone to the entire setting.

Dear Ming X., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

great experience

Customer review rating 5.0/5

Jie C. Families - 04/07/2019 Confirmed reviews ALL

The Front Desk staffs are warmly and helpful. This is the great stay which is over my expectation. Hope to have a chance to come back. really appreciate .

Dear Jie c., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anson Wang Director of Rooms do…

Business Trip

Customer review rating 4.5/5

William F. Business - 12/06/2019 Confirmed reviews ALL

As usual the hotel was very good, very comfortable room. A little disappointed with what was on offer in executive lounge for breakfast

Dear William George F., We very much appreciate your comments regarding your stay at the Grand Mercure Shanghai Hongqiao. Further on your concerned in regards the breakfast on the Executive Lounge, please be noted that we have different rate range with or without Executive Access. I am seeking your understanding for our sales strategy. Thank you again for sharing your experience Sincerely, Anson Wang Director of Rooms do…

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