Mercure Box Hill Burford Bridge Hotel 4 estrelas
Classificação clientes Avis (Classificação ALL) 3.6/5 476 comentários
Hotel ALLSAFE. Aprovado
Emlyn's Restaurant features hearty local dishes
Outdoor heated swimming pool available to guests
Overlooking the tranquil River Mole and National Trust walks
Golf lessons available to guests at nearby golf course
Five dedicated meeting rooms capable of hosting up to 180 people
At the Foot of Box Hill
RH5 6BX DORKING
LONDON GATWICK A 38,5 km / 23,92 milhas
LONDON HEATHROW A 42,6 km / 26,47 milhas
LONDON STANSTED A 123,8 km / 76,93 milhas
DORKING A 2,9 km / 1,8 milhas
Check-in a partir das - Check out até as
O Emlyn Restaurant está aberto para residentes e não residentes. Com vista para os jardins, experimente o melhor da culinária contemporânea britânica em um ambiente requintado. Jantar ao ar livre está disponível em nossos lindos jardins paisagísticos.
Com um visual novo, todos os nossos 57 quartos são suíte e oferecem comodidades e conforto moderno. Você encontrará ar condicionado, TVs de tela plana, WIFI grátis, equip. para chá e café, secador de cabelo, ferro e tábua de passar e prensa para calças.
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
A nice little break
Classificação TripAdvisor 4.0/5
kyskulia Avaliação certificada TripAdvisor
I read the reviews before booking and I must say I was surprised with the recent negative comments but decided to go anyway as I wanted a nice outdoor pool near London. My stay was so pleasant and I have nothing but good things to say - from the receptionist who greated us upon arrival and kindly informed that hotel does not operate dinner restaurant, however suggested local pubs instead. Ground floor rooms now also allow pets! So we actually had a little puppy with us, which was so nice - the breakfast buffet was generous and they sat us in the outside area (I asked) in the nice weather so that we can also have the dog with us while eating; the pool to enjoy was amazing too. Area itself is really nice, you can do plenty of walks in Box Hill. I would definitely stay at this hotel again, especially during the next heat wave!
Dear Kyskukia, How kind of you to leave a review after your recent stay, and we were especially pleased to read your feedback regarding the pool and breakfast as it is so rewarding when one's efforts are appreciated. Thank you and we hope we will have the pleasure of welcoming you back another time. Best regards Diane McTague General Manager
Another very good experience at this hotel with sensational pool!
Classificação TripAdvisor 4.0/5
J7605CSmarks Negócios - Avaliação certificada TripAdvisor
This was my second visit to the Hotel and, once again, a very positive one. The reception staff are friendly and efficient and Jack does an excllent job on the bar and taking food orders. The room was adequate for what we wanted. Breakfast very good - I asked for fired eggs rather than the scarmbled which they did for me. Although we didn't get a chance to use it, this hotel has a fantastic heated, outdoor pool.
Hello Mark, Thank you so much for taking the time to give us your feedback after your recent stay which is invaluable, especially as a regular guest. Hope to see you again soon, Best regards Diane McTague General Manager
Classificação TripAdvisor 3.0/5
Surveyor47 Avaliação certificada TripAdvisor
Rooms not as expected, no mention of paying for parking, supplement to eat breakfast in restaurant, not told about different menus on different days, coffee pods left in machine. Staff tried, room was OK, nice bed and TV, but overall experience fell far short of expectations
Dear Surveyor47, Thank you for your comments following your recent visit to the hotel. We are pleased that you found the bed to be comfortable but we sorry that you felt that experience fell short of your expectations. Obviously, things are a little different at the moment due to the current pandemic but we do trust that when things return to normal, we will have the pleasure of welcoming you back to the hotel so that you may see it in all it's glory. Please, when you wish to return, please do contact us so that we may make the necessary arrangements in order to ensure that everything will be as we all would wish it to be. Yours sincerely,
Classificação TripAdvisor 4.0/5
ncameron52 Avaliação certificada TripAdvisor
We enjoyed our stay but were very disappointed with the breakfast which consisted on two yoghurts,2 packaged croissants , a jam portion, 2 apples and 2 small packaged juices for which we paid around £15 which was grossly overpriced . There was no hot tea or coffee - we were supposed to brew our own in the room .
Dear ncameron52, We very much appreciate your comments regarding your stay at the Mercure Box Hill Burford Bridge Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Jonathon and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We thank you for your comments about breakfast and please rest assured that we have now taken corrective action and a cooked breakfast is available in our restaurant (tables must be booked in advance to ensure social distancing) and this is available every morning from Tuesday to Saturday inclusive. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Classificação TripAdvisor 2.0/5
Shyam Rohit B Avaliação certificada TripAdvisor
I have stayed at mercure before...this was no way a 4 star...and did not meet expectations in any way...pool was not available..no room service....no english breakfast ...no restaurant...unbelievable wouldn't have booked if had known also hotel looked old and worn out...
Dear LoveTravel675450, Thank you for your feedback following your recent visit to the hotel. In terms of the pool, sadly, we suffered at the hands of Storm Dennis which when coupled with the lockdown of the country has meant that we were only able to have the engineers attend the property to start to make the repairs to the pool in the middle of July. We have now had the repairs carried out and we are in the process of filling the pool. Room service is available from 3.00pm every day of the week so I am unsure where the idea of room service not being available has come from. We are sorry if confusion has occurred somewhere along the line. The restaurant and thus cooked breakfast are currently not being offered during the pandemic and as such we have made alternate breakfast offerings and indeed meals can be consumed either in our lounge/bar area, outside if weather permits or in your bedroom if you would prefer to sit there. Of course, we do trust that we will have the pleasure of welcoming you back to the hotel when, hopefully, normality resumes and thus everything will be operating in it's normal fashion. Yours sincerely, Andrew J M Oxley General Manager
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