Classificação clientes Avis (Classificação ALL) 3.8/5 777 comentários
Mercure Box Hill Burford Bridge Hotel
At the Foot of Box Hill
RH5 6BX DORKING
Acesso: 2.9 km / 1.8 mi 3 min drive
Check-in a partir das - Check out até as
O Emlyn Restaurant está aberto para residentes e não residentes. Com vista para os jardins, experimente o melhor da culinária contemporânea britânica em um ambiente requintado. Jantar ao ar livre está disponível em nossos lindos jardins paisagísticos.
Com um visual novo, todos os nossos 57 quartos são suíte e oferecem comodidades e conforto moderno. Você encontrará ar condicionado, TVs de tela plana, WIFI grátis, equip. para chá e café, secador de cabelo, ferro e tábua de passar e prensa para calças.
Avaliações dos nossos hóspedes
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
Amazing Hotel. Amazing staff.
Classificação TripAdvisor 5.0/5
Ziggy1990 Solo travel - Avaliação certificada TripAdvisor
I absolutely love this hotel. The staff are so friendly and welcoming, I feel at home when I arrive. Clean, spacious rooms, private, balcony, amazing bar, late check out, staff are so accommodating, amazing pool. I enjoy my stay and am a regular customer. Amazing hotel.
Dear Ziggy, Thank you for taking the time to leave such a lovely review, the hotel team will be delighted. We look forward to welcoming you time and time again. Best wishes William
Classificação TripAdvisor 2.0/5
158famh Negócios - Avaliação certificada TripAdvisor
Housekeeping needs some working on. Stayed for 1 night while attending a nearby social event. Checked in and went to drop bag. Temperature control had been set by housekeeping to warm up the room which is fine but set at 30 degrees so was like entering a sauna. Took an hour with windows open to get to a comfortable temperature. Returned late from event to realise that bed had only been made up with a base sheet but nothing on top (duvet etc). Not particularly fun chasing night manager at 1.30am for 45 mins to get one delivered.
Please accept our sincere apologies for the inconveniences you experienced during your stay. We have implemented additional measures to prevent this type of issue recurring. Please contact me directly the next time you are visiting our hotel H6635firstname.lastname@example.org Best wishes William
Is there anybody there??
Classificação TripAdvisor 1.0/5
GMCAD Família - Avaliação certificada TripAdvisor
Tried and tried to get through by phone. One recorded message after another. Had to give up in the end. This used to be a well run, unique hotel. Now part of a corporate blob. The absolute opposite of a "personal' experience. Ideal for a Franz Kafka weekend.
Thank you for your feedback, we have listened and made some changes to our switchboard and auto attendant solutions that will make it easier for guests to get through to the right person. If you need to contact the hotel regarding a reservation this can also be managed via email H6635-RE@accor.com.
Classificação TripAdvisor 2.0/5
s a Avaliação certificada TripAdvisor
Staying at this Hotel at the bottom of Boxhill December the 11th 2022 We were attending a Charity Christmas event nearby and it was a convenient location for us to stay. Up to 20 of our friends also staying in the hotel. We allp agreed this Hotel needs updating and some TLC very tired and a bit rundown. Our main issue was the Heating our rooms were Freezing so cold we couldn’t shower due to the temperature in the room. We couldn’t wait to leave. A very bad experience. If I could I would ask for a full refund. All our friends had the same experience. The good points are the location and the breakfast was very good. Watch out for car parking restrictions and payment. Think this is a new system you must register your number plate to avoid any fines. Bar staff seem to need some training making coffee and serving drinks. Steve Uk
We are sincerely sorry for the issues you encountered during your stay, I am delighted to read you enjoyed our location and your breakfast at the hotel. We have an rolling program of maintenance to ensure hotel is maintained to a high standard, we do believe the hotel décor is fitting with the location and period of the hotel. The owners of the hotel continue to invest in the property, at this time we are in the midst replacing our heating and hot water systems to resolve the issues you expereinced. Once again please accept our sincere apologies and thank you for your kind words regarding our location and breakfast experience.
Shocking they don't answer or reply
Classificação TripAdvisor 1.0/5
jodiekennedyk Avaliação certificada TripAdvisor
Not able to call the hotel as they don't answer. Not able to email hotel as they don't respond. I have booked a Christmas package for dinner on the 25th at 12.30pm but I can't check inn my room until 2pm with my doggy. So I have booked for a chrstmas dinner which I can't even attend. As they did not tell us when we booked that we couldn't check in until after christmas lunch. This has been a total waste of my time and money. Its been a nightmare having to drive twice already to the hotel to talk to someone as they don't pick up phones. I'm not able to book my Christmas lunch options. Although without them checking my room inn early, I won't be able to attend this with my dog. This a joke the way the Christmas lunch stuff has been organised. The previous reviews are awful. I want my money back and not to attend this disgrace show.
Please accept our sincere apologies for the problems you faced during your attempts to communicate with our hotel. Having recently joined the business I am reviewing all feedback received so that I may share the many positive comments with the hotel team and identify opportunities for for our development. Our check-in time is 2pm, however there is generally scope to accommodate requests for early check-in subject to rooms being available. I am sincerely sorry that the check-in time was not clear on your booking confirmation, I shall take measures to ensure it is verbally highlighted on occasions such as this. Please contact me directly should you wish to discuss this matter or any other further H6635-GM@ACCOR.COM
Em parceria com o TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price