Mercure Londres Staines upon Thames Hotel 3 estrelas
Classificação clientes Avis (Classificação ALL) 3.4/5 276 comentários
Hotel ALLSAFE. Aprovado
Nearby Thorpe Park, Legoland and Chessington
Situated by the River Thames with scenic terrace area
In-house bar & restaurant serving authentic local dishes
Function room capable of holding up to 40 guests
Close to the town centre and train station
Thames Street
TW18 4SJ STAINES
Reino Unido
Staines: STAINES
LONDON CITY A 71,8 km / 44,62 milhas
LONDON GATWICK A 60,7 km / 37,72 milhas
LONDON HEATHROW A 7,2 km / 4,47 milhas
STAINES A 0,5 km / 0,31 milhas
GPS:51.431839, -0.511763
Check-in a partir das - Check out até as
O restaurante Riverside convida você para uma amostra do que há de melhor em alimentação e bebida. Grande variedade de pratos tradicionais e internacionais, preparados sempre com ingredientes frescos e de alta qualidade.
O Bar Riverside possui localização ideal próximo ao Rio Tâmisa e serve uma grande variedade de pratos e bebidas quentes e frios. Por que não desfrutar de um Latte no terraço em um dia ensolarado?
Com muito orgulho, o hotel oferece aos hóspedes uma ampla seleção de itens frios e quentes para o café da manhã. Opções diárias incluem o tradicional café da manhã inglês, frutas frescas, cereal e ampla variedade de compotas e geleias.
Com uma vista incrível do rio Tâmisa, o hotel fornece o cenário perfeito para seu casamento e recebe de 10 a 90 convidados, além de oferecer uma variedade de pacotes de casamento flexíveis.
O Mercure London Staines tem 88 quartos bem decorados e vários deles possuem vista para o rio Tâmisa. Todos os nossos quartos possuem banheiro e minibar, TV de tela plana de 32 polegadas, telefone e máquina de chá e café. Todos os quartos possuem banheiro, minibar, TV de tela plana de 32 polegadas, telefone e máquinas de chá e café.
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco
Saiba maisClassificação TripAdvisor 3.0/5
Ray F Avaliação certificada TripAdvisor
We booked this stay in order to visit close family in Laleham. We booked one dinner with wine prior to the stay and received a call from Ana who advised that we would have to eat in the bar as their was an event on at the weekend which meant the restaurant was unavailable. On arrival we were advised that breakfast would be taken in the restaurant. At this stage we noticed a couple of guys dressed very smartly who obviously were performing a role at the hotel.On walking through to the bar and restaurant we were asked where we were going. It became apparent the guys were carrying out security work for a large number of refugees, mainly women and children who were staying at the hotel. We were unable to eat in the bar later as it was very small and full of men who seem connected in some way to the refugees. We found the whole experience very intimidating. The next morning we took breakfast in the restaurant and fount it a bit of a scrum, very uncomfortable, each table laden with food , lots of which was left uneaten.. At this stage we advised Reception we would be checking out. The response from Ana was that we had booked a non refundable rate and therefore she would speak to the General Manager on the following Monday( this was Saturday AM). This gave us little alternative to actually spending the remainder of the break at the hotel. We advised that we would stay under those conditions but requested that breakfasts costs were taken off the bill. Again this was refused as we had booked a B&B rate. In general the condition of the hotel was barely acceptable. We could go into further detail if necessary. What we were disappointed with was the lack of information from the hotel when we booked. I firmly believe the hotel should be closed to the general public and set aside for the refugees, it was not a small number by the way.
Dear Ray F, Thank you for your review. I am sorry to read that you had a disappointing stay recently due to the guests we had in house at the time that made you uncomfortable and intimidating. Whilst our restaurant remain closed for short period, we offer guests alternative such as room service or food served in the bar. In addition to this, we also offered all our guests who booked a dinner inclusive package the option to refund the dinner cost that they prepaid should they wish not to dine in. I am sorry if this was not explained to you at check in. I also noted your comment about your disappointment at breakfast and i am sorry that front desk team failed to take appropriate action immediately when you brought this to their attention. I sincerely hope this will not deter you for staying with us and you will give us the opportunity to better serve you in the future. Kind regards, Vijay Pampana (General Manager)
Classificação TripAdvisor 2.0/5
R105 L Avaliação certificada TripAdvisor
It's not actually called the "Mercure London Staines-upon-Thames Hotel" if that is what you were expecting to look for. When you eventually manage to find the hotel, you discover it's named "The Thames Lodge". Very helpfully, none of the signs outside are illuminated in any case, so be prepared to waste a lot of time trying to find the place in the dark.
Dear R105 L, Thank you for taking the time to write a review following your recent stay with us. I am sorry that you had difficulty finding the hotel. I have shared your comments with head office to consider more signage and lighting when they start refurbishing the hotel, which we hope it will happen sooner than later. Kind regards, Vijay Pampana General Manager
Classificação TripAdvisor 2.0/5
Dunkirk_DunesTourist Avaliação certificada TripAdvisor
As a previous Gold Card holder, before COVID-19, I have stayed at many Accor hotels across Europe and have always been very happy with the service and accommodation provided. I therefore booked three nights at the Mercure Hotel at Staines. (And a further five nights at another Mercure hotel.) As anticipated, the welcome at Reception was both friendly and professional. Our room was on the second floor with a private roof terrace overlooking the Thames. Yes, the decor was a bit shabby (peeling paint, tatty curtains, etc) but it reminded us of some romantic stays we had had in some private French hotels years ago. Opportunities for improvement: 1) Frustratingly, there was a constant vibrating noise in our room during the three nights. This noise was caused by one or more of five large pipes leading from an adjacent building into the wall under the floor of our room. (Later investigations suggested that the noise within the room opposite ours was even louder. Also, the noise was travelling down the stairwell area and vibrating in the ceilings of some of the rooms on the floor below.) 2) More seriously, on the first morning we found a lacewing (a large flying insect with wings about 3/4 inch long) in the mushrooms of my breakfast. As expected, the waiting staff were very apologetic. However, when returning to the hotel that afternoon, it appears that Management and Reception had not been informed. We suggested that, as a goodwill gesture, as has been offered before at an Accor hotel abroad (Krakow or Kiev?) when an issue had arisen, the hotel supplied us with two free dinners that evening; excluding wine. However, initially, Reception offered not to charge me for the breakfast with the insect in it. "No!" Reception then offered to supply one dinner for me only. But my usual steak & chips would have a surcharge that would need to be paid for by me. No! At this point I advised Reception that I would be making a formal complaint and see what happens. 3) we were surprised by how many security staff are employed at the Mercure Staines. Typically, there were four security staff. I mention this because I felt very uneasy, perhaps intimidated, by their being three of the security staff standing not far from me when I checked out. Therefore, rather than raising the lacewing in the mushrooms issue at that time, I asked for an itemised invoice so that I could see whether I had been charged for the two steaks & chips. I had been! There is more.
Classificação TripAdvisor 4.0/5
bernadetteastridge Avaliação certificada TripAdvisor
We really enjoyed our stay at this Hotel, the staff were really helpful and very friendly.We had a problem with our room on arrival but was sorted out within 5 mins .It's in a very good location, with a lovely view of the river .
Dear bernadetteastridge, Thank you for taking the time to write a review. I am delighted that you had an enjoyable stay and the staff were helpful and friendly. We look forward to welcoming you back soon. Kind regards, Vijay Pampana
Classificação TripAdvisor 2.0/5
paulsvaughan Avaliação certificada TripAdvisor
As per previous reviews, the property is dilapidated and in need of total refurbishment. We stayed three nights and our room was never cleaned. We had to ask for clean towels and tea\coffee everyday. The only plus point to our room was the air conditioning. At breakfast the bread was covered in mould, not just a small odd spot but large dark green areas. The bread was removed and replaced after it was pointed out to the staff member. The fruit salad was past it's best and tasted 'zingy'. The staff were friendly but we're dealing with a premises which is not fit for purpose.
Dear paulsvaughan, Thank you for taking the time to tell us about your experience at the Mercure London Staines upon Thames Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our new owners have earmarked us for a refurbishment and I hope this will happen sooner than later. It is our company policy due to Covid 19, that guest bedrooms are cleaned once every 5 days of their stay and this information is available in all our bedrooms. However, our reception team are always available to provide additional towel and any other amenities during your stay. I noted your comment about the mouldy bread at breakfast. For which i would like to offer my apologies. I expressed my disappointment with my Food and Beverage Manager for the lack of attentiveness from him team and asked to him to take action immediately so such incidents do not recur in future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Vijay Pampana
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