Mercure Londres Staines upon Thames Hotel 3 estrelas

Classificação clientes Avis (Classificação ALL) 3.3/5 144 comentários

Mercure Londres Staines upon Thames Hotel - Image 1
Mercure Londres Staines upon Thames Hotel - Image 2
Mercure Londres Staines upon Thames Hotel - Image 3
Mercure Londres Staines upon Thames Hotel - Image 4


Hotel ALLSAFE. Aprovado

Extras do hotel

  • Nearby Thorpe Park, Legoland and Chessington

  • Situated by the River Thames with scenic terrace area

  • In-house bar & restaurant serving authentic local dishes

  • Function room capable of holding up to 40 guests

  • Close to the town centre and train station

Nossas acomodações

Localização do hotel

Mercure Londres Staines upon Thames Hotel

Thames Street
Reino Unido

GPS:51.431839, -0.511763

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Restaurante
  • Acessível para cadeiras de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos


Foto não contratual

O restaurante Riverside convida você para uma amostra do que há de melhor em alimentação e bebida. Grande variedade de pratos tradicionais e internacionais, preparados sempre com ingredientes frescos e de alta qualidade.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.3/5  144 comentários

Classificação no TripAdvisor  3.5/5  1.051 comentários

Stay only if you are on a budget. Good for a budget hotel. Nice riverside walks and views.

Classificação TripAdvisor 2.0/5

ShaiVicky Avaliação certificada TripAdvisor

We needed a place to stay 3 nights after arriving from Dublin as we knew we weren't going to be spending much time those 3 days with things to attend to in London. We only chose this hotel based on its location between Windsor and London, and claims that the hotel was being upgraded. There was what appeared to be a reasonable offer for B&B for 'pay now' rates, and photos showed amazing river views. The rooms seemed to have been refurbished, so we decided to give the hotel a go thinking the bad reviews were a thing of the past. Two employees stood out for us; genuinely kind and helpful throughout our 3-day stay, namely Yasser and Anna at reception. What could go wrong, we thought. Reception when called kept giving excuses for not being able to call us a taxi. After 2 harrowing hours attempting to get a taxi from Heathrow, we arrived at about 10pm at this Mercure hotel. Laura at reception was kind and we asked about food places around. We thought we could order from the room another time, but were told that local calls from the room will be charged. All food outlets were soon to close we were told, so we opted for a Turkish food delivery. Food would not be sent up, but we'd have to get it from reception. There are no elevators in the hotel and it is like going around a maze to get to the various rooms. The room had what we needed surprisingly, but was tiny, and had a tiny window. Air-conditioning was non-existent. An hour of waiting for the food and nothing. The guy that had taken over at reception was unhelpful, saying her knew nothing, but to wait. We realised at 3am that nothing was coming. A bad start. Daylight revealed the true state of the hotel. There appeared to be minor attempts at repair work here and there. The carpeting is horrid. Only one corridor among the maze of them had new carpeting. The old building structure is in fact very beautiful but has been allowed to fall into a state of disrepair. Something unsettling we observed was that they had young people seated at the ends of corridors appearing to be plain-clothed security personnel. Breakfast was surprisingly passable/acceptable, but we found that there is a cook rather than a chef. I don't think lunch or dinner is served anymore. The breakfast restaurant was by a beautiful river. We hoped this would redeem the bad experience. Refugee parents and children in school uniforms seemed to be coming in for breakfast in the same room. They are living there long-term we soon found out. We believe some hotel owners would be leveraging on the refugee situation to gain business. Shouldn't guests be notified? Can't believe this is a Mercure hotel. It was priced like a Mercure, but was not good value. Highly doubt we would return.

Avoid - sleep in the car

Classificação TripAdvisor 1.0/5

susanlloyd12 Negócios - Avaliação certificada TripAdvisor

Shower ripped off the wall. Children playing on corridors - limited wi fi due to overloaded due to people in it. Didn’t feel safe at all…. Long term guests housed here - no right for them or hotel Guests . I was next door to the baggage stores for the long term guests which was being visited all night

Great for Thorpe park.

Classificação TripAdvisor 3.0/5

Shaun682 Viagem com amigos - Avaliação certificada TripAdvisor

We chose this hotel as it was close to Thorpe park. We got a good rate. And everything we asked for. We had reception call us to confirm our request to make they was in room before we arrived. It was great. Reception team late and early was great and welcoming. Was nice to see that the carpets are been replaced as they had tradesman in fitting carpets as we arrived and departed. Our room was lovely I think we had a upgrade. Was better than we expected. Two glasses of wine was expensive costing £15. We went into the town which was three minutes walk. We dined out so can’t comment on any meals. But was good for what we paid. And only 2 miles to Thorpe park. Would stay again . Thanks


Classificação TripAdvisor 3.0/5

conceicao53 Família - Avaliação certificada TripAdvisor

O serviço foi bom e o quarto era razoável. Está situado num local muito agradável e sossegado. Embora afastado do centro de Londres é bom para quem tem assuntos a tratar naquela zona.. Também é bom para quem viaja de carro, embora tenha bastantes transportes públicos perto, tanto comboios como autocarros.

Dear Guest, Thank you for your kind words. I hope to welcome you back again. Kind regards, Prateek Chugh Deputy Manager

Funcionários excelentes

Classificação TripAdvisor 3.0/5

Ana Elize S Família - Avaliação certificada TripAdvisor

O hotel necessita de urgente reforma, o prédio é antigo já apresenta problemas, o alarme de incêndio dispara em momentos inoportunos, o hotel permite festas até meia noite o que incomoda os hóspedes que querem descansar. Os funcionários são muito prestativos.

Dear Ana Elize, Thank you for your feedback and kind comment bout our staff. We have indeed an issue with some fire detectors which are too sensitive. This issue has been addressed to our owners and a total new fire alarm system has been ordered and will be installed in the near future. We hope to welcome you back on your next travel to Staines-upon-Thames. Kind regards Marnix Teeken General Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 151 comentários 9/10 Localização
  • 272 comentários 5.7/10 Quarto
  • 206 comentários 8.1/10 Serviço
  • 125 comentários 1.9/10 Comodidades
  • 116 comentários 3.8/10 Limpeza
  • 97 comentários 1.9/10 Atmosfera
  • 76 comentários 7.7/10 Café da manhã
  • 54 comentários 4.4/10 Comida

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