Mercure Manchester Norton Grange Hotel & Spa 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 413

Mercure Manchester Norton Grange Hotel & Spa - Image 1
Mercure Manchester Norton Grange Hotel & Spa - Image 2
Mercure Manchester Norton Grange Hotel & Spa - Image 3
Mercure Manchester Norton Grange Hotel & Spa - Image 4
Manchester Road, Castleton, OL11 2XZ ROCHDALE, United Kingdom

Opis

O hotelu

  • An ALLSAFE Certified Hotel.

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 220 guests

  • On-site swimming pool, jacuzzi, sauna and gym facilities

  • Situated eight miles from Manchester city centre

Nasze pokoje

Lokalizacja hotelu

Mercure Manchester Norton Grange Hotel & Spa

Manchester Road, Castleton
OL11 2XZ ROCHDALE
United Kingdom

Pozycja GPS:53.581386, -2.175206

Telefon
Faks +44 1706 516781

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Obsługa hotelowa

PICKWICK RESTAURANT & BAR

Discover flavors at the Pickwick Restaurant & Bar servings fresh, local dishes, fine wines, and a cozy ambiance. We proudly serve Starbucks.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 413

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 224

Certyfikat Doskonałości 2024

Amazing

Ocena na stronie TripAdvisor 5.0/5

Gerald R Opinia zatwierdzona w TripAdvisor

The experience was wonderful. The conference facilities are very good, the food was amazing and the staff were friendly and helpful. The surroundings are breathtaking and the place is not difficult to locate. The rooms are spacious and neat

A Good Option

Ocena na stronie TripAdvisor 4.0/5

Q S Solo travel - Opinia zatwierdzona w TripAdvisor

I had an overnight stay at the Mercure Norton Grange Hotel & Spa during a recent business trip. With plenty of parking available, registering my car was straightforward and quick, using a tablet at reception. The check-in experience was great—welcoming and informative. I was provided with all the essential details about restaurant hours, last orders, gym and spa timings, and breakfast options. Entering my room, I was pleased with the overall offer. The room was clean but certainly not spotless. The layout was well thought out, with all the basic amenities you’d expect. The bed was comfortable, and I had a good night's sleep. The air-conditioning worked well, allowing me to keep the room at a comfortable temperature. The bathroom, however, was a bit of a letdown, particularly the shower. It had a short glass shower door with a poor seal, which meant that the bathroom floor ended up as a large puddle every time I used it. Had I stayed more than one night, I would definitely have needed extra towels to keep things dry. The hairdryer in the room was on a fixed, rather short cord—not ideal. I’m not especially tall, but even I had to adjust my stance to use it. In addition, the WiFi in my room (212) was practically non-existent, which was disappointing, especially given the poor mobile reception in the area (both 4G/5G on EE and O2). I also skipped watching the news, as the remote control looked rather filthy. The gym was a highlight, and I was very pleased with my experience. The team at the gym reception were welcoming and accommodating, and although the reception area itself is small, it’s well-kept and pleasant. There’s a fridge where you can buy water, chocolate, and protein bars. The gym itself is excellent for a hotel facility, with a good selection of machines, free weights, and cardio options. The air-conditioning kept it at a comfortable temperature, and a water fountain was available. A towel station would have been a nice touch. The gym hours are 06:30 to 22:00, which is a bit restrictive, but I managed to make it work. Breakfast was a traditional buffet, and I was warmly greeted, seated, and shown around. The selection included local food options, breads, cereals, fruits, and hot food. I was surprised to see only fried eggs rather than scrambled, though I imagine you could request other options. My only suggestion would be for the team to monitor the food more frequently, as some of the fried eggs had become overcooked from sitting on the heat too long. All in all, when I'm back in Manchester on business, I'll certainly consider the Mercure as a solid option.

Professional and approachable employees

Ocena na stronie TripAdvisor 5.0/5

Demi-kay W Opinia zatwierdzona w TripAdvisor

Fantastic service really professional, Bradley was brilliant! and so were his other team members, can’t fault it relaxed professional atmosphere not rushed at all. Had such a lovely night really really enjoyed the experience dining at the hotel restaurant as a whole.

Dear Demi, Thank you soo much for your kind words. We truly appreciate you taking time to share this review. I am always delighted to receive positive feedback, especially for the team when their hard work and efforts are appreciated. Bradley will be trilled to learn your kind words. We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

Just WOW !!!!!

Ocena na stronie TripAdvisor 5.0/5

amanda j Opinia zatwierdzona w TripAdvisor

I genuinely don't know where to start to review our amazing stay. We pre-booked an overnight Spa package and included the Freddie Mercury tribute party night. We arrived at the spa around 11.30 to be greeted with the friendliest of welcomes on reception, filled out the necessary health forms and lunch menu and was given a brief but ample tour of the facilities. We then went to change and spent a few minutes in the stunning relax room before getting called for our 12 noon treatments. I booked a drift away massage followed by an eyes of the soul facial. I have to give a shout out to my therapist Diane who was skillful and knowledgeable and simply outstanding, I literally could visibly see the results of the facial and my skin as never felt so good, the massage left me feeling invigorated. After our treatments we had our pre-booked bento box lunch which was really nice and then spent time in the pool and using the amazing facilities and just didn't want to leave, but it was time to check in. Once again we were welcomed with a smile and friendly service which was quick and efficient and directed to our room after being given information about breakfast etc. On arrival to our room 224 we were blown away with the size, quality, furnishings, amenities everything was exceptional. The bed was the comfiest we've ever slept in ! We spent sometime in the pick wick bar in the afternoon where the staff were friendly and chatty and nothing was too much trouble. The evening event was the pinnacle, the meal was delicious, plentiful and hot the staff worked tirelessly to get everyone served quickly and it was so good to see management getting stuck in helping the waiters and waitresses and leading by example, this didn't go unnoticed. The tribute to Freddie was brilliant really got into character and had everyone rocking, singing and dancing. We retired to our room quite late and had the best nights sleep, no noise from any other parties that were being held and the room temp was so easily controlled. Breakfast was as good as our evening meal and nice to see locally sourced products, hot, fresh and constantly being topped up. It was time to leave and we checked out already planning our next visit. If I had to dig deep and find anything constructive just to give the review some balance, we had a nespresso coffee machine in our room but only had decaf capsules so would have been nice to have a selection and I think the air con in the public areas was just a tad too cold, but to stress neither impacted our stay in the slightest. I genuinely think this is the best hotel we have ever stayed in in the UK and will definitely be back. One last thing, whoever said men can't multi task haven't met Mohammed !! Thank you Norton Grange we'll see you soon !!

Dear Amanda, How lovely of you to take the time to write such a fantastic review of your stay in such detail. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will personally share your kind words with Mohammed, sure he will be trilled to learn your comments. We look forward to welcoming you back in near future. Best Regards, Rama Arimilly. General Manager

Great customer service

Ocena na stronie TripAdvisor 5.0/5

Patience U Opinia zatwierdzona w TripAdvisor

Our family and friends had a surprise birthday party for one our sisters. Mohamed Duty Manager and his team were exceptionally kind and helpful. We will definitely come back again. It's been a brilliant day. The preparations were made easier by responsive staff in the hotel sales team.

Dear Patience We very much appreciate your comments regarding your stay at the Mercure Manchester Norton Grange Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Arimilly General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 150 Liczba opinii 9.1/10 Lokalizacja
  • 568 Liczba opinii 7/10 Pokój
  • 541 Liczba opinii 8/10 Obsługa
  • 11 Liczba opinii 4.3/10 Internet
  • 293 Liczba opinii 8.4/10 Strefa wellness
  • 217 Liczba opinii 6.6/10 Czystość
  • 188 Liczba opinii 7.2/10 Śniadanie
  • 132 Liczba opinii 5.4/10 Klimat

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