I was disappointed that I had booked a junior suite and the welcome package was not in the room upon arrival. The fact that I had booked in advance and they did not contact me to say they had supply issues was very disappointing. When I went to reception they did offer a substitute but I did feel that if I had not questioned this it would not have been addressed. It also meant that by this point the birthday surprise for my daughter had passed. I also feel that what they are advertising on the website for a junior suite is not being delivered.

Lovely hotel and room, our room was a long way from the car park and reception. Because of the distance, I would have expected some help with our luggage. The grounds were delightful but the paving was loose and dangerous in parts, lots of wobbly flag stones and unevenness, trip hazards.i suggest some money is spent on externals.we had dinner at the hotel which was excellent, breakfast was a little disappointing especially if you only wanted a continental style breakfast. Toast was ether brown or white, no croissants or pastries.

We booked the hotel as it was our 40th wedding anniversary, and selected a quiet place out of the town centre. Unfortunately on the Saturday night there was a party going on in the functions room, which was one room and a corridor away from us. The music was very loud and there was a lot of door banging, children screaming and running down the corridor. I reported this to reception and the duty manager although he apologised he did not seem sympathetic. I did ask why the party people could not have been put in the rooms next to the function room, but did not get a proper response. He said the music had been turned down and would be finished in 10 minutes ie 11.45pm whereas it was midnight before it stopped. As I left reception the duty manager said " have a good evening " - it was a bit late for that. At the breakfast next morning there were numerous comments made by other guests about the music and screaming children. Generally we were disappointed with the hotel, from mould on the bathroom ceiling, stained sheets, stewed cups of tea at breakfast, even the paving slabs outside were loose and dangerous with one waitress tripping and spilling her tray of drinks and food. What should have been a lovely weekend away became a very disappointing hotel stay

Grubby red carpet on arrival steps and a very unhelpful receptionist weren’t a good start!- when I asked about park and ride into Shrewsbury she replied ‘I’m not from round here’! Also very unhelpful when we asked about upgrading to a dinner, bed and breakfast rate. The spa was great the staff were lovely, bar and waiting on staff were also really nice even though some seemed a little inexperienced it didn’t matter. The room was clean and comfortable - bar meal (burger) was excellent

Very noisy room - rm 18 - people allowed to sit outside well after midnight Complaint about rowdy behaviour outside our room ignored Room not fit for guests in hot weather as no aircon. Shower defective - either very hot or cold Complained after first night but couldn't change rooms as we were out all day at a wedding. Very mediocre in all respects - nowhere near what I would expect from a 4 star hotel. Would not recommend and was very over priced

Went for a spa break the spa and pool facilities were brilliant. We had drinks in the bar and dinner in the restaurant. The staff were all lovely. There was a large tour group of elderly people in the restaurant for dinner at the same time who were horrible to the poor staff who were trying so hard & honestly did an amazing job!

Helpful staff, great building lovely grounds. Had sales meeting which took place in the state room off reception area. Team provided excellent service throughout the day. Due to covid lunch was delivered to the meeting room sandwiches only.

We stayed for 3 days booked a double bed which turned out to be twin beds zipped together so the bedside tables were about 2ft away from the sides of the bed nearly fell out when you leant over to turn the lights off no room cleaning during stay so no 4 star service due to cv but no reduction in price. Full English breakfast not very full informed they don’t do poached eggs only fried or scrambled a full portion of scrambled egg would fit on a teaspoon1 small sausage one bacon 1 hash brown & a tomato & baked beans 1 slice of toast asked for more toast but only got 1 pre packed butter between 2 of us no consistency in service you just waited for the waiter serving what ever you wanted mentioned it at the end of stay Told I should have complained at the time I said they were basic things that shouldn’t require complaint in a 4 star hotel. Was going to use this hotel as a base for future 2-3 Visits annualY to family but decided not Good value for money.

Too many guests to enable staff to offer a 4star service especially in restaurant. Good quality food but menu didn’t change during our 3 day stay. The regime appears to be changing frequently as staff are still on a Covid learning curve. Rooms are not serviced during your stay to comply with Covid rules.

Arrived and booked into room with ease. Bedroom was upgraded which was nice. Used the swimming pool. Was monitored only 6 personsxallowed per 30 mins slot. Evening meal and service was faultless. Breakfast small with no choice apart from scrambled or fried egg. I prefer poached but went for scrambled. What we did have tho was very tasty. Only criticism I would say is that the outdoor planters should have plants in. They were just filled with soil with the odd cigarette butt thrown in.

Beautiful grounds, lovely reception + restaurant staff. Sadly the food was dull, lacked imagination, dire in parts (ordered a strawberry sundae described as ice-cream, meringue and strawberries, and an odd whipped cream-strawberry jam combo turned up). Not child friendly, no kids menu. Lovely pool area.

11 years ago we got married here and go back occasionally to stay, they always make use feel looked after and do special little things for our anniversary celebration. this year it was scattered petal's and hearts on our dining table. This place is fantastic for both weddings and stays

At reception, I asked if we could be given a Privilege Room upgrade as I was an Accor member, but was told there was none available. Our room was, however, very pleasant although I later discovered thatt he cold water tap in the bathroom was stuck fast. At breakfast the following day, there were only two staff members on duty. I had ordered an English breakfast and was surprised that this was served with scrambled, not fried, eggs. Wanting another cup of tea, I tried unsuccessfully to 'catch the eye of one of the staff, but was ignored. When I asked for a second cup, I was told that since this was after 9.00am, breakfast was over and I couldn't therefore have a second cup. I protested and said I was going to make a complaint to to the manager - this prompted her to provide the requested cup. On returning that afternoon, I checked to see whether the bathroomtap had been dealt with, but it still could not be operated. As I couldn't get anyone in reception to answer my phone, I went to rec eption to complain about this. The mainenance man was summoned and came to our room, teling me that there was a problem with shower, not the tap which simply confirmed that the receptionist hadn't even taken the trouble to report the fault correctly, and clearly had failed to follow-uo my complaint. When he inspected the tap, he realised that this was a major repair job which would necessitate the removal of the bath panel and would take several hours, which clearlly required us to move to another room a short notice. We were provided with a Privilege Room which as it was only our second night's stay was almost certainly available when we had checked in the day before. Having experienced these problems, I was disappointed (but not entirely surprised) that I did not receive a call from the hotel manager. Altogether, taking the above problems into account, I can only say that the management of this hotel was sadly deficient. I hope this report will be read by senior Accor exectuives as well as potential guests. I make the point that in my opinion, none of the above issues was caused by Covid-19, but simply bad and ineffective management.

Enjoyable. Rooms comfortable, nice bathroom with walk in shower that operated very well. One dislikeable point in our stay was our room on the ground floor was accessed via the conference centre & when it is occupied we had to be routed outside to get to the restaurant, I dislike walking in the rain!!!!

staff were very nice, room comfortable and clean, only shower pressure was very slow, food very delicious, outside environment very clean, relaxing and quite. spa was okish, hot tub water wasn't clean