Mercure Shrewsbury Albrighton Hall Hotel & Spa

Stayed here as part of a coach party 8th to 12th August: Pros: The rooms were clean and comfortable although more consideration could have been given to the allocation of rooms with regard to peoples ages and requests, eg; one of the senior members of the tour group was allocated a room on the third floor in the eaves of the hotel where there was no lift available. People were allocated walk in showers when they hadn’t requested them and those who had requested them didn’t get one. Reception dealt efficiently with our request for a bath mat which hadn’t been provided, although at the same time (9th August) we did report the trouser press was hanging from the wall and this was still the case when we left on Friday. The hotel is in a beautiful location and the setting is stunning. Cons: Mealtimes: We were treated like second class citizens, moved from room to room dinner in one room and breakfast in another with no allocation of a seating plan which meant on a few occasions parties of 3 and even a couple were told to sit separately. (The instruction was there are enough seats just sit on one of them) We had to pre order our evening meal for the following day before we had even been served that days evening meal, and they were unable at that stage to tell us what the soup of the day might be? We have had to pre order on previous trips at other hotels but this has always been either the following morning or after dinner has been served. Unable to order any drinks with our evening meal as we were informed that we were not A-la-Carte. If we wanted drinks we were told go to the bar and bring it in. Unfortunately, there wasn’t time to do this as we got back to the hotel around 5ish dinner was 6.30 and there was only one member of staff on the bar and service was extremely slow. We realise he was new and training but he should have had someone with him until fully trained. The majority of staff that waited on us in the evening appeared untrained, with unused cutlery being collected from tables for use the following day without being washed. On one occasion we had to ask for cups and saucers for the tea and coffee serving and the waitress brought these but handled the spoons by the bowl not the handle. This is unacceptable with Covid still being around. Cold desserts were served on hot plates melting chocolate and sorbet. Evening meals were taking between 2 and 2hours 30 mins which is not acceptable for a pre ordered 3 course meal. Bar in the evening: Again slow service with preference being given to other guests, the barman’s knowledge of drinks was non existent, (didn't know what a bitter lemon was, and had to be told that Martell was Brandy!). And there was a lack of appropriate glassware. We have to say we have never known coach parties to be treated differently by hotel staff in the way we were at this hotel. We appreciate that arrangements such as pre ordering meals etc. have to be made and that sometimes separate areas are needed for guests but the sarcasm and communication from the person who seemed to be in charge at mealtimes was really not acceptable. It reminded us of Faulty Towers and Basil. We were not the only people from our group who were unhappy and I see from a previous review that someone the week before on a coach tour felt the same way. Second Class Citizens in the restaurants with service like school dinners. And to top it all the pool is still not open.

Schöne ruhige Lage, gemütliche Zimmer, sehr guter Schlaf Komfort, freundliches Personal an Rezeption, Bar und im Restaurant,, aufgepasst bei Veranstaltungen am Wochenende, da kann es auch mal lauter werden. Sauna Bereich im Spa in enttäuschend schlechten Zustand, Kaltdusche praktisch außer Funktion gemischte Sauna, es besteht Zwang zum Tragen von Badekleidung, andere Gäste beschweren sich beim Management bei Nichtbeachtung (!), Pool mit seinem trüben Wasser macht keinen sehr einladenden Eindruck. Unter Berücksichtigung dieser Episode und dass der Standard in britischen Hotels im allgemeinen unter dem derjenigen in kontinentalen Europa liegt (obwohl sie im Durchschnitt mehr kosten), gibt es hier vier Punkte für die Leistung. Empfehlenswert.

Im Nebengebäude gab es kein WLAN und das konnte auch nicht behoben werden. Ausserdem war es eisig kalt, was durch einen Heizlüfter im Zimmer behoben wurde, aber im Badezimmer eben nicht. Allgemein ist es in diesem Hotel ziemlich kalt. Service war gut, Essen auch. Die neue Bar macht einen guten Eindruck.

Insgesamt OK, benötigt in den Zimmern schon mal wieder etwas Renovierung . Spa Bereich großzügig, Frühstück reichhaltig und gut, Essen sonst zu teuer. Man merkt der Anlage die Zugehörigkeit zu einer großen Kette an, andere Häuser dieses Tyos sind individueller.

Service war sehr gut, aber man musste persönlich zum Rezeption gehen, weil am Telefon war sehr selten jemand zu erreichen. Es ist einstöckiges Hotel in alten zusammengebundenen Gebäuden( von alten Schloss ) ohne Aufzug, was bei Gepäcktragen sehr einstrengen ist . Die Zimmer sind grundsätzlich klein aber gemütlich. Im Zimmer steht kleiner Kühlschrank ,Bügeleisen,Wasserkocher zu Verfügung, verschiedene Teesorten, Nescafe. Die Betten sind bequem.Zimmern sauber. Das Frühstück ist included, volles Buffet. Fast jede Wochenende ist ein Bankett oder Hochzeit ,so dass in einigen Zimmern bis 24 Uhr hört man lautes Musik. Die Lage ist sehr ruhig .Mit Bauerfeldern in der Nähe. Dieses Hotel kann man nur mit einem Auto erreichen. In der Nähe ist nichts. Keine Einkaufsmöglichkeiten. Perfekt fürs Hochzeitfeier.