Mercure Cardiff Holland House Hotel & Spa 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.9/5 783 أراء

نضمن لكأفضل سعر
Mercure Cardiff Holland House Hotel & Spa - Image 1
Mercure Cardiff Holland House Hotel & Spa - Image 2
Mercure Cardiff Holland House Hotel & Spa - Image 3
Mercure Cardiff Holland House Hotel & Spa - Image 4
24 26 Newport Road, CF24 0DD CARDIFF, United Kingdom

الوصف

خدمات الفندق الإضافية

  • On-site leisure facilities including an 18-metre pool

  • Complimentary fitness suite during your stay. Pool, sauna & steam room chargeable 10GBP

  • Guests enjoy 20% discount on spa treatments

  • Conference and meeting rooms seating 700 guests

  • Within walking distance to the iconic Millennium Stadium

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Cardiff Holland House Hotel & Spa

24 26 Newport Road
CF24 0DD CARDIFF
United Kingdom

نظام تحديد المواقع العالمي (GPS):51.483986, -3.167448

الهاتف
فاكس +44 29 2048 8894

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين

URBAN BAR & KITCHEN

The First Floor Restaurant at Mercure Holland House has developed an enviable reputation for style, ambience and culinary excellence since it opened. The menu provides a varied and irresistible range of modern cuisine, all served with style.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.9/5  783 أراء

تقييم TripAdvisor  4.0/5  3,823 أراء

2023 شهادة تميّز

Poor Service and Unacceptable Mistakes at Mercure Cardiff

ملاحظة Tripadvisor 2.0/5

Ploy S تقييم TripAdvisor المعتمد

I recently visited the Mercure Holland House Hotel & Spa in Cardiff for what I had hoped would be a relaxing spa day, but unfortunately, the experience fell far below expectations. My partner and I paid over £350 for a spa package, which included an upgraded 50-minute treatment for an extra £20 per person. From the start, there were several issues: The afternoon tea served to my partner was not vegan, despite this being specified in advance. If I hadn’t queried this, my partner would have consumed non-vegan food, which could have made him seriously unwell. This oversight was unacceptable, and it made us question the professionalism of the staff. We did speak to someone about this, and they corrected the order, but it shouldn’t have happened in the first place. I was looking forward to my 50-minute massage, but the experience was disappointing. The therapist was unwell and spent much of the time chatting during the session, which affected my ability to relax and enjoy the treatment. After I raised this concern with the staff, they did switch therapists for my second treatment. However, this doesn’t change the fact that my first 50-minute treatment was poor and unsatisfactory. After our treatments, we went to the reception to discuss our concerns further, but there was no one available at 5:30 PM, which left us feeling dissatisfied and unable to address the issues in full at the time. Despite raising these concerns with the venue, the response we received was inadequate. We were offered complimentary guest passes, which does not reflect the overall cost of the package or the distress caused by the lack of care and quality throughout our visit. It’s a real shame because we’ve stayed at Mercure hotels in the past and always had good experiences, but this visit has completely put us off the chain altogether. We expected much higher standards, especially from a well-known hotel and spa chain. Based on this experience, I wouldn’t recommend this spa to others and will be looking elsewhere for future bookings.

Shame

ملاحظة Tripadvisor 3.0/5

Oatsie68 تقييم TripAdvisor المعتمد

The entrance and welcome was lovely. The room was clean and tidy. However the bed wasn't nice at all. One side was comfortable but the other was like a bowl and uncomfortable. The air-conditioning couldn't be adjusted so turned it off. There were two oil fired radiators in the room so would suggest it gets cold due to the malfunctioning air-conditioning. The bar was supposed to be open til 23.00hrs but closed at 22.30hrs. They said that if you want breakfast in you room then leave the completed leaflet on your door handle outside the room and they will collect. This didn't happen. We had based our timings on the breakfast so we had a rushed breakfast in the restaurant. It was very bland and the sausages tasted of cardboard. The distance to the center was good walking distance just such a shame they didn't deliver on the other issues. They charge you for the breakfast in your room which they lost!!! Shame we didn't enjoy the stay and we will not return. We visit Cardiff regularly and thought to try a different hotel due to our plans on the Sunday.

Dear Oatsie68, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the warm welcome and found your room clean and tidy. However, we sincerely apologize for the issues you experienced with the bed comfort, air-conditioning, and breakfast service. Your comments are invaluable, and we will address these matters with our team to ensure better experiences for future guests. We appreciate your feedback and hope you might consider giving us another chance in the future.

Top Class

ملاحظة Tripadvisor 5.0/5

753otraveller تقييم TripAdvisor المعتمد

Stayed overnight at this hotel. Hotel is an easy walk to the city centre. Check in was straightforward. Room was superb - my room had a great view of the city and was very spacious. Tea/Coffee facilities was noce to have. Didnt go to bar but was busy on the night i was there.

Dear 753otraveller, Thank you for your fantastic 5/5 rating! We're thrilled to hear you had a great stay and enjoyed the convenient location, smooth check-in, and the superb, spacious room with a view. It's also nice to know you appreciated the tea and coffee facilities. We hope to welcome you back for another enjoyable visit soon!

NICE HOTEL

ملاحظة Tripadvisor 5.0/5

99priteshr تقييم TripAdvisor المعتمد

I WAS UPGRADED TO A EXECUTIVE SUITE WHICH WAS A CLEAN, BIG ROOM. THE HOTEL WAS PRETTY BUSY WITH A GREAT SPA AND GYM AREA. SPECIAL THANKS TO MOLLIE THE MANAGER AND MATT THE PT AT THE SPA. GREAT SPEAKING TO MATT AND WISH EVERYONE WELL. DEFINATELY BE BACK SOON.

Dear 99priteshr, Thank you for your fantastic 5/5 review! We're delighted to hear that you enjoyed your upgraded Executive Suite and found it clean and spacious. It's great to know you appreciated our busy spa and gym areas, and we'll be sure to pass along your kind words to Mollie and Matt. We're thrilled you had such a positive experience and look forward to welcoming you back soon!

Mercure Spa & Leisure

ملاحظة Tripadvisor 5.0/5

Elara B تقييم TripAdvisor المعتمد

I recently had the pleasure of visiting the Mercure Spa, and i had the most amazing time ever also I was absolutely blown away by the cleanliness and overall ambiance. shoutout to Simona, the incredible cleaner, whose attention to detail truly makes a difference. She not only ensures everything is pristine but also adds a personal touch with her warm smile.If you’re looking for a rejuvenating experience in a spotless environment, Mercure Spa is the place to be! Highly recommend!

Dear 559elarab, Thank you for your wonderful 5/5 review! We're delighted to hear that you had such an amazing time at the Mercure Spa and were impressed by the cleanliness and ambiance. Your kind words about Simona’s attention to detail and warm smile will be shared with her—she will be thrilled to hear it made a difference to your experience. We truly appreciate your recommendation and look forward to welcoming you back for another rejuvenating visit!

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 1,210 أراء 7.7/10 الموقع
  • 2,556 أراء 7/10 الغرفة
  • 1,904 أراء 7.5/10 الخدمة
  • 33 أراء 7.4/10 إنترنت
  • 1,035 أراء 6.3/10 مستوى النظافة
  • 905 أراء 5.3/10 وسائل الراحة
  • 733 أراء 6.6/10 الإفطار
  • 704 أراء 6.6/10 مرافق رياضية / صحية

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جميع فنادقنا في Cardiff

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.