Novotel Cardiff Centre 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 1,335 أراء

نضمن لكأفضل سعر
Novotel Cardiff Centre - Image 1
Novotel Cardiff Centre - Image 2
Novotel Cardiff Centre - Image 3
Novotel Cardiff Centre - Image 4
Schooner Way, Atlantic Wharf, CF10 4RT CARDIFF, United Kingdom

الوصف

خدمات الفندق الإضافية

  • Leisure facilities including heated pool, jacuzzi, sauna, steam room and gym

  • Central location, located near the major shopping district

  • Ten fully-equipped meeting rooms

  • Cardiff Central station is just 1.5 km away

  • Secure parking available on-site

الإقامات المتوفرة لدينا

Take advantage of our Flight + Hotel offers

Discover
Discover

موقع الفندق

Novotel Cardiff Centre

Schooner Way, Atlantic Wharf
CF10 4RT CARDIFF
United Kingdom

نظام تحديد المواقع العالمي (GPS):51.47643, -3.167866

الهاتف
فاكس +44 29 2048 1491

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

The Customs Shed Cardiff

الصورة غير التعاقدية

Indulge your taste buds at The Customs Shed, located within Novotel. Savour an array of both local and international dishes in a relaxed and casual setting. And don't miss out on fantastic breakfast offerings-the perfect way to kickstart your day.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  1,335 أراء

تقييم TripAdvisor  4.0/5  2,931 أراء

2024 شهادة تميّز

Great place

ملاحظة Tripadvisor 5.0/5

Escape38998744094 تقييم TripAdvisor المعتمد

The stay was brilliant and the hotel was very family friendly. Our 2 year old loved the swimming pool. The customs shed was a great place for food. We were looked after by a server called Lit for our stay. He was very helpful and kept bringing strawberries for our daughter. He definitely went the extra mile to make our experience the best it could be. We would definitely recommend.

Amazing hotel with great facilities

ملاحظة Tripadvisor 5.0/5

R6329LKclairek تقييم TripAdvisor المعتمد

Just got back from a two night stay, and wanted to say what a lovely time we had the facilities are amazing the pool and sauna was a favourite with us and all very clean. The staff were all so friendly especially the bar staff made us feel at home my daughter loved the little extras for children the activity pack and the bedtime story book, and the games area was a nice touch. A big shout out to Lit Barbara who made our mornings everytime we came down for breakfast he would greet us with a massive smile we never needed for anything breakfast was a definite 10/10 we can’t wait to come and stay again.

Great service and facilities

ملاحظة Tripadvisor 5.0/5

GJ91FCB Solo travel - تقييم TripAdvisor المعتمد

It is a shame I only stayed one night, because it was an amazing experience. The room with a balcony was great, definitely worth the upgrade, fantastic view towards Cardiff Bay. I also want to praise the overall guest service, the breakfast and the leisure centre. The highlight was the cheerful and friendly service from Sabina during breakfast. Will definitely return!

Excellent hotel

ملاحظة Tripadvisor 5.0/5

Lucy J تقييم TripAdvisor المعتمد

Hotel was fantastic especially for family's would definitely return The hotel decor is lovely Food and staff great Bar staff very attentive The pool opening hours are great this is a plus The rooms are comfortable and spacious with a fridge with essentials

Dear T8846BLlucyj, Thank you so much for your fantastic review! We are thrilled to hear that you had an excellent stay with us and that you found our hotel to be perfect for families. It's wonderful to know that you enjoyed our lovely decor, delicious food, and the exceptional service provided by our staff. We're delighted that our bar staff were attentive to your needs and that you appreciated the comfort and spaciousness of our rooms, along with the convenience of having essential amenities in the fridge. We're also glad to hear that you found our pool opening hours convenient. Providing a relaxing and enjoyable experience for our guests is important to us, and we're thrilled that you had a positive experience with us. Thank you for choosing to stay with us, and we can't wait to welcome you and your family back for another fantastic stay in the future! Warm regards, Trevor Fernandes Assistant General Manager.

Lovely hotel but let down by customer service.

ملاحظة Tripadvisor 2.0/5

Alisha E تقييم TripAdvisor المعتمد

This is a lovely hotel, and it's great for kids with the pool, etc., but sadly, the staff let me down. I originally booked a family room and paid online. It was not until a few days later that I noticed that I hadn't received a confirmation email for my booking. I had screenshotted the reference number of my original booking, so called and asked if i had a reservation. I was told the reservation had been canceled, but I was only told it may have been a "glitch." I received no cancellation email. I am so glad I queried this when I did. I was then told the room I wanted to book was sold out and the more expensive option was available. So, I booked the hotel and paid the higher price, even though the cancellation wasn't my fault! We arrived at the hotel and were welcomed by staff. The hotel was very friendly and great for what we needed. Our bedroom was a good size, and the beds were comfortable. My daughter played with her toys while I put our bathroom bits away, etc. The next thing I knew, my 3-year-old daughter had half a can of beer in her hand and was calling me to tell me. One of her toys had rolled under the bed, and she had gone to find it and found an open beer instead. I checked under the bed, and the carpet was wet from the beer. I went to reception, as there were no phones in the room. I explained what my child had just found and was told, "Housekeeping are normally good". I was told a manager would come to my room to speak to us. After waiting and hearing nothing, I returned to reception and explained we were still waiting. He called someone and said they should be there now. I went back to the room, and I was met by someone I think was in charge of housekeeping. She moved the bed out of the way and said sorry, but it wasn't her fault, as she hadn't cleaned the room. I said I was more concerned about the fact that a 3-year-old had had access to alcohol. She then told me it wasn't her fault again, Apologized, and left. My eldest daughter had already left to go out, or I think I may have left entirely because no one seemed to care. I booked the hotel mainly because of the pool I had promised my daughter we would go to. The pool was clean and well-equipped, and towels were easy to find. When we left the pool, the same; lady who had vivisted our room asked if we had robes in our room (I presume what I paid extra for in my booking) I said no and she said she would send some up. We waited but needed to get some dinner, so I thought they would be there when we returned to the room, but I couldn't see them. When we packed up to leave the next day and opened the wardrobe, the robes and slippers had been put away in there, and there were only two, and we had four guests in our room, so there wasn't enough anyway, and we had no need for them by then. The breakfast was good, and there was plenty of choice for everyone. When we left, I spoke to Megan at the desk, and she was very apologetic and took some notes. I don't usually leave reviews, but it could have been a different outcome if my daughter hadn't been sensible enough not to drink what she had found, and I don't think the staff cared what had happened.

Dear alishae794, Thank you for taking the time to provide us with your feedback about your recent stay at our hotel. We truly appreciate your detailed review and are grateful for the opportunity to address the concerns you've raised. First and foremost, we sincerely apologize for the issues you encountered during your stay, particularly regarding the booking process, cleanliness of your room, and the incident involving your daughter and the open beverage container. Providing a safe and comfortable environment for our guests, especially families, is of utmost importance to us, and we regret that we fell short of meeting your expectations in these areas. We deeply apologize for any inconvenience or discomfort caused by the handling of the situation by our staff. It's clear that we failed to respond appropriately to your concerns, and for that, we are truly sorry. Rest assured, we have already taken steps to address these issues internally to prevent similar incidents from occurring in the future. We're pleased to hear that Megan at the front desk was able to assist you and address your concerns upon check-out. Your feedback is invaluable to us as it helps us to continually improve our services and provide a better experience for our guests. Once again, we apologize for the shortcomings you experienced during your stay, and we hope that you will give us another opportunity to exceed your expectations in the future. If you would like to discuss your experience further, please don't hesitate to contact us directly. Thank you for choosing to stay with us, and we appreciate your feedback. Warm regards, Trevor Fernandes Assistant General Manager.

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 834 أراء 9.1/10 الموقع
  • 1,640 أراء 5.4/10 الغرفة
  • 1,559 أراء 8.6/10 الخدمة
  • 14 أراء 5.4/10 إنترنت
  • 834 أراء 5.4/10 مستوى الراحة
  • 723 أراء 5/10 مستوى النظافة
  • 630 أراء 8.3/10 حمام سباحة
  • 614 أراء 8.4/10 الإفطار

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

جميع فنادقنا في Cardiff

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.