Mercure Winchester Wessex Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.9/5 705 comentários

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Mercure Winchester Wessex Hotel - Image 1
Mercure Winchester Wessex Hotel - Image 2
Mercure Winchester Wessex Hotel - Image 3
Mercure Winchester Wessex Hotel - Image 4
Paternoster Row, SO23 9LQ WINCHESTER, Reino Unido

Descrição

Extras do hotel

  • Central location, located right next to the Cathedral.

  • Limited onsite private parking. Subject to availability.

  • Perfect for meetings, private functions & weddings for up to 200 guests.

  • The Wessex restaurant offers a traditional British menu.

  • Pet friendly hotel

Nossas acomodações

Localização do hotel

Mercure Winchester Wessex Hotel

Paternoster Row
SO23 9LQ WINCHESTER
Reino Unido

GPS:51.06123, -1.311941

Telefone
Fax +44 1962 849617

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Estacionamento
  • Restaurante
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
  • Propriedade 100% para não fumantes
  • Serviço de quartos

WESSEX RESTAURANT

O restaurante Wessex está fechado no momento

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.9/5  705 comentários

Classificação no TripAdvisor  3.5/5  2.382 comentários

Excellent work

Classificação TripAdvisor 5.0/5

Geoff D Avaliação certificada TripAdvisor

Had a lovely stay with friends, excellent food and breakfast. Rooms very comfortable. Excellent service from Reed throughout our stay . Would certainly stay again. Great location for the Christmas market and shops. Parking now issues and felt very safe x

Thank you so much for your wonderful feedback! We're delighted to hear that you and your friends had a lovely stay with us. It's fantastic to know that you enjoyed our food and breakfast, and found the rooms comfortable. Reed will be thrilled to hear your kind words about the service provided. We're glad you found our location convenient for the Christmas market and shops, and that you felt safe and had no issues with parking. We can't wait to welcome you back for another great stay. Happy holidays!

Lovely WInchester!

Classificação TripAdvisor 4.0/5

Quiller810 Avaliação certificada TripAdvisor

This hotel has a lovely atmosphere and amazing position in the town, There are lots of pubs and restaurants within a few minutes walk. We came for the Christmas Market and the atmosphere was wonderful. Our room had a Cathedral View and you could see the lights of the market close by. So easy to get everywhere from here, perfect for tourists to see a piece of Historical England. The Breakfast however, lived up to its reputaion, basically that they run out of important items and take an age to refill them. We were expecting it. This morning they ran out of Eggs and a small queue of people formed, clutching the rest of their breakfasts on their plates waiting for the eggs to turn up, we joined them. And lo, the waitress appeared with 5, barely fried eggs. Faces fell, everyone dutifully took one and then guess what, ....there were no eggs! A tray of perhaps, 20 would have been good!

Thank you for sharing your detailed feedback about your stay with us. We're delighted to hear that you enjoyed the atmosphere and prime location of our hotel, especially with the beautiful Cathedral view and the convenience to local pubs, restaurants, and the Christmas Market. However, I am very sorry to hear about your breakfast experience. It's disappointing to learn that we ran out of key items and that the service did not meet your expectations. Your comments about the egg situation are particularly concerning, and this will be addressed with our team to ensure such issues are rectified promptly in the future. We greatly appreciate your patience and understanding, and we will strive to improve our breakfast service to ensure it matches the overall quality of our hotel. Thank you once again for your valuable feedback. We hope to welcome you back to our hotel, where we aim to provide a seamless and enjoyable experience throughout your stay.

Sad old Hotel

Classificação TripAdvisor 1.0/5

Ralph P Avaliação certificada TripAdvisor

Firstly, this not a 4 star hotel. It has a nice frontage, position and reception but that where any similarity ends. When I arrived having walked from the station in the rain I was told that there was no meals for residents as they were catering for Christmas parties and my best bet was to eat somewhere else. I had not been told of this until that moment. My room (described as a "Classic double") bore no resemblance to the website photograph - remember the number - 226 - do not accept this room, it's a small double at best. My first night coincided with storm Darragh, a very windy night, my window was repeatedly blown open by the strength of the wind and the air conditioning control was blank, I assumed that they knew this as an electric heater had been left there. This had little or no effect against the regular breeze coming into the room. In the bathroom the hot tap in the sink spat boiling water at me and ironically the shower was Luke warm at best. The next morning I asked at reception to see if they could arrange for somebody to fix the window so that it could be closed and stay closed. Breakfast was a buffet with a single machine with which you could choose your coffee, dry pastries and various meats and eggs. On returning to my room later that day I found the window open again and when I went to reception they confirmed that someone had managed to close the window, not fix it, but close it! Somebody came up and eventually shut it so that it wouldn't fly open, the receptionist offed me a drink with my bar meal for the problems I'd had. Unknown to me the air conditioning had come to life and woke me in the middle of the night because of the noise. This seemed to happen every couple of hours. I have recorded this on a video attached. With the exception of a couple of members of staff the was no empathy at all at this Hotel, it looks impressive and has a nice view of the cathedral but is nothing like you would expect from a 4 star hotel. If you consider that I paid nearly £400 for 3 nights the service and overall quality was poor to say the least.

Dear Mr Petts, Thank you for contacting us regarding your recent stay at Mercure Winchester. We sincerely apologise for the numerous issues you encountered during your visit, which fell below the standards we strive to provide at our hotel. We understand your frustration with the communication regarding the unavailability of meals for residents due to Christmas parties. We regret that you were not informed of this prior to your arrival, but were happy that we were able to offer you a meal later that evening. We will take steps to improve communication in such situations in the future. We are sorry to learn of the unsatisfactory condition of your room. Our standard double rooms are of different sizes, and the description and photographs online show a variety of room configurations. Unfortunately, not all of our rooms are pictured. We can confirm that room 226 is a double room, though we acknowledge it is on the smaller side. Our compact double rooms have a 4ft bed and is positioned against the wall and the bed in room 226 is not. Regarding the malfunctioning window, we apologise that this impacted your stay, especially during the stormy weather. We understand that this significantly affected your comfort and well-being. We will investigate this matter thoroughly and take appropriate steps to ensure that all guest rooms have properly functioning windows. With regards to the lukewarm shower, I have asked our maintenance team to look into this further. They will investigate the issue as the shower should have reached the correct temperature during your stay. They are dedicated to resolving these issues and ensuring all bathroom fixtures are functioning safely and correctly. The same applies to the noise you experienced with the air conditioning unit. We understand the impact it had on your sleep quality. Our team will thoroughly investigate this as the unit should be silent once switched off. We are taking all necessary steps to prevent its reoccurrence. We appreciate your feedback regarding our breakfast buffet and will consider it as we continuously work to improve its quality and variety. We are disappointed that your overall experience did not meet the expected standard. We value your feedback and acknowledge that the quality of your stay fell short of your expectations. We strive to provide our guests with a comfortable and enjoyable experience and sincerely apologise for failing to do so.

Очень радушный и дружелюбный персонал

Classificação TripAdvisor 5.0/5

Marina Y Avaliação certificada TripAdvisor

Я была на деловой встрече в отеле Mercure Winchester Wessex Hotel. Всё было организовано очень хорошо! С учётом того, что мой английский ещё не очень хороший, хочется отметить помощь, дружелюбие и отличную, быструю работу ребят из бара: Артура, Софии и Марины. Отличное место! Отличный персонал!

I’m so glad that you had an enjoyable time during your stay at The Mercure Hotel Winchester Wessex. I hope we can welcome you back to the property in the near future.

Vale

Classificação TripAdvisor 4.0/5

Fabiano F Família - Avaliação certificada TripAdvisor

O hotel não é barato mas está bem localizado e possui instalacoes condizentes com o padrao Mercure. O atendimento foi muito bom e eficiente. Possui um estacionamento proprio que apesar de pago vale pela comodidade.

Dear Fabiaono F, Thank you for letting us know that you were pleased with our location and that the facilities were consistent with other Mercure hotels you have stayed in. I am also pleased that the service you received from the team was good and efficient. I hope that we will have the opportunity of welcoming you again, the next time you are in Winchester. Kind regards William McWilliam

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.376 comentários 8.8/10 Localização
  • 1.564 comentários 5.3/10 Quarto
  • 1.099 comentários 8.2/10 Serviço
  • 14 comentários 6.9/10 Wifi
  • 551 comentários 3.6/10 Limpeza
  • 506 comentários 6.4/10 Café da manhã
  • 443 comentários 3/10 Atmosfera
  • 432 comentários 2.3/10 Comodidades

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (Alguns impostos podem ser pagos na chegada ao hotel (por exemplo, imposto de turismo) de acordo com as normas locais em vigor.) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.