Mercure Winchester Wessex Hotel

Mercure Winchester Wessex Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.7/5 914 comentários

Hotel ALLSAFE. Aprovado

Mercure Winchester Wessex Hotel
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Descrição

Extras do hotel

  • Five fully-equipped meeting rooms for up to 200 guests

  • Wedding facilities capable of accommodating 200 guests

  • Nearby attractions include Winchester Cathedral

  • Enjoy traditional British cuisine at the Wessex restaurant

  • Pet friendly hotel

Nossas acomodações

O hotel oferece quartos Executive e Classic, alguns disponíveis conjugados. Todos os quartos são para não fumantes, oferecem acesso WIFI e serviço de quarto 24h por dia. Todos os quartos são para não fumantes, com acesso WIFI, serviço de quarto 24 horas, secador de cabelo, ferro e tábua de passar, TV tela plana com canais internacionais, artigos de higiene gratuitos e máquinas de chá/café.

Quarto de casal compacto

  • Número máximo de pessoas: 2
  • Superfície: A partir de 10 / 107 sq ft
  • Internet sem fio no seu quarto
  • área de trabalho
  • Produtos para banheiro
  • Ferro
  • Telefone de ligação direta

Localização do hotel

Mercure Winchester Wessex Hotel

Paternoster Row
SO23 9LQ WINCHESTER
Reino Unido

Fax: +44 1962 849617

  • De avião

    BOURNEMOUTH INTERNAT A 59,4 km / 36,91 milhas

  • De avião

    LONDON HEATHROW A 86,7 km / 53,88 milhas

  • De avião

    SOUTHAMPTON A 19 km / 11,81 milhas

  • De trem

    WINCHESTER A 1,6 km / 0,99 milhas

GPS:51.06123, -1.311941

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

WESSEX RESTAURANT

O restaurante Wessex está fechado no momento

Avaliações dos nossos hóspedes para
Mercure Winchester Wessex Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.7/5  914 comentários

Classificação no TripAdvisor  3.5/5  2.126 comentários

Mercure Winchester wessex stay

Classificação TripAdvisor 3.0/5

Paulwrigley765 Avaliação certificada TripAdvisor

Hotel and staff very good but room was very poor cobwebs from celling toilet cracked floor tiles chipped, bath panel all broken and cracked and mold in and around the tiles , the carpets worn and for the price not worth the money. But breakfast was good and the chef was brilliant cooked me fresh omelette even though it wasn't there.

Thanks for leaving your thoughts here and we’ve taken note of your comments and I will discuss this with my team. I will forward your complements about the breakfast and the Chef to the team. The team and I hope we can welcome you back to the property in the near future.

a great stay

Classificação TripAdvisor 5.0/5

Penelope S Avaliação certificada TripAdvisor

our first vacation (albeit only a few days) for 2 years. this hotel ticked all the boxes. The staff were efficient, friendly and helpful (well done Rebekah in the bar) the breakfast was hot and fresh with the chef popping out occasionally to ask if anyone wanted a different cooked egg (scrambled/poached etc)The hotel is well situated for all sights local and in the county. Staff wearing masks and adhering to covid recommendations.

Thank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to Mercure Hotel Winchester Wessex very soon.

Friendly welcoming hotel

Classificação TripAdvisor 4.0/5

Julia Y Avaliação certificada TripAdvisor

Excellent location next to Cathedral & near shops/restaurants. Welcoming, including to our dog, and friendly. Great breakfast, nice spacious double room. Ample parking. Will definitely stay here again & recommend to others.

We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Comfortable with good staff, but tired appearance

Classificação TripAdvisor 3.0/5

hinesal Avaliação certificada TripAdvisor

This hotel lies in Winchester and has many guests. It is odd then that Accor doesn't invest more in refreshing the place. Tired decoration and rickety stairs, old TVs and wing back chairs in the rooms. The service from staff was great! The comfort of the bed was also high standard. Ultimately it felt like for the location of the hotel and how attentive the staff are, they deserve a better, fresher hotel to be working in.

Thanks for leaving your thoughts here and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future.

Great location in Winchester

Classificação TripAdvisor 3.0/5

1001lottie2015 Negócios - Avaliação certificada TripAdvisor

This is a great location if you want to explore Winchester. Car parking is good all be it they charge. Breakfast service was friendly and of good quality. The coffee is poor from the pump storage cans. Chef was good and asked how you would like the eggs. Platinum card holder. Was not offered a welcome drink or have received my points yet.

Thanks for leaving your thoughts here and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future.

Great atmosphere

Classificação TripAdvisor 5.0/5

Wanderingsmiles Avaliação certificada TripAdvisor

We stayed here for four lovely nights over Christmas. A great room overlooking the cathedral. A friendly and personable staff who worked really hard to make our stay safe and enjoyable. Service was above and beyond. All of this - as well as the perfect location right in the heart of Winchester.

Many thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Mercure Hotel Winchester Wessex. again very soon.

Stay at mercur e winchester

Classificação TripAdvisor 3.0/5

lornalackie Avaliação certificada TripAdvisor

Having stayed at this hotel 4 years ago i was disappointed to see that the rooms looked very tired and in need of TIC all over. It was a bit disconcerting that there was paint flaking off ceiling and on bath side. The room was very cold that was after turning heat up high. After a bit of investigating i found a heater which worked and left our room nice and cosy . Whilst staying each time we passed through the hotel lobby there was always someone complaining . I didn't want to add to the list of complaints but i really didn't think we had value for money considering the room was over £150 be night but it's location is what made it a good place to stay being next door to the cathedral and easy access for the town maybe now having a Travelodge next door the hotel will start being looked after properly.

Many thanks for taking the time to comment. I’m sorry that you were disappointed by your experience staying with us at The Mercure Winchester Wessex Hotel. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms

Overcharged

Classificação TripAdvisor 2.0/5

stephen944 Avaliação certificada TripAdvisor

We were charged £188 for a one night stay because it was a busy Saturday night. That was our choice, but the 4-star rating was not our decision. Rooms were cold and messy (dust and a discarded fingernail). The whole place needed a refurb, and clearly did not get one during lockdown. I get the impression Winchester is booming, so why bother to invest? The restaurant was shut. The young staff were all fab and get my full support for their efforts. Their bosses? No thanks.

Many thanks for taking the time to comment. I’m sorry that you were disappointed by your experience staying with us at The Mercure Winchester Wessex Hotel. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms

Great Winchester Welcome

Classificação TripAdvisor 5.0/5

Helg1940 Negócios - Avaliação certificada TripAdvisor

We had a good stay and all the staff were excellent and really friendly. A stunning view of the cathedral and welcoming bar, breakfast and restaurant area. The food was tasty and the service was excellent. Thank you.

I’m so glad that you had an enjoyable time during your stay at The Mercure Hotel Winchester Wessex. I hope we can welcome you back to the property in the near future.

Superb location

Classificação TripAdvisor 4.0/5

davidchrissythai Avaliação certificada TripAdvisor

As a value type hotel, this is top draw. Great location, by the cathedral, in the city centre. Rick Stein’s Restuarant five minute walk. The hotel is a little tired but represents good value for money.

Thank you for your kind review, we hope to welcome you back soon.

Not to Accor standard

Classificação TripAdvisor 2.0/5

FlyingSeagull Avaliação certificada TripAdvisor

Complete indifference from the young man at reception upon arrival. Breakfast room staff left a lot to be desired. The man responsible for our room on the second floor and numerous others was really hardworking and helpful. Corridor carpet had some absolutely disgusting stains - I shudder to think what they were. Room furnishings have seen better days. The bed was comfortable.

I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms.

Leisure

Classificação TripAdvisor 4.0/5

Mjohnhall Avaliação certificada TripAdvisor

Hi my partner and myself stayed at the Wessex Hotel and found it very comfortable the location superb the criticism could breakfast wasn't very hot on the first morning but absolutely excellent on the second morning. Will be staying again thanks

I’m so glad that you had an enjoyable time during your stay at The Mercure Hotel Winchester Wessex. We hope we can welcome you back to the property soon.

Staff very personable and supportive but hotel tired and over rated

Classificação TripAdvisor 1.0/5

leighjm29 Avaliação certificada TripAdvisor

Staff very personable and supportive but hotel tired and over rated. Central reservation system challenging to navigate, hotel building, rooms and soft furnishings all in desperate need of refurbishment. Menu limited and basic. Staff were over worked with need for additional staff on duty

Thank you for your review and I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. I hope we can welcome you back to the property in the near future. Those of us within the hospitality industry are well aware that we face a staff crisis; there is no disputing that we are experiencing rising worker shortages, with job vacancies at higher-than-ever levels. Kind regards, Eric-Enno Snel, General Manager.

Dissatisfied

Classificação TripAdvisor 2.0/5

linadenkova Avaliação certificada TripAdvisor

Really bad condition in the room . The noise from outside was horrible especially 6-7o’clock in the morning .We booked our reservation upfront and had to check-in 2 pm , but the room wasn’t ready and we had to wait 3 hours . There was a problem with the card-key and I had to visit the reception 2 times to open the room door .Was just for one night ,but I wouldn’t recommend the hotel to nobody.Very expensive for this poor room condition.

Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

rundown hotel

Classificação TripAdvisor 2.0/5

charlesgilmartin Avaliação certificada TripAdvisor

needs refurbishment. worn out . hotel needs modernisation. the decor was yellow with age. the fabrics were threadbare. really felt ripped off by companies overcharging customers. avoid this hotel if you want high quality

Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Desperatly needs update

Classificação TripAdvisor 2.0/5

carnethichouse Avaliação certificada TripAdvisor

very poor reception, general air of neglect throughout property, I would certainly not consider staying again until considerable referbishment has been undertaken. Having said that, cleanliness was good and hotel position with central parking good.

I’m sorry that you were disappointed by your experience saying with us at The Mercure Winchester Wessex Hotel

Ideal location for Cathedral and shops

Classificação TripAdvisor 4.0/5

Mark B Avaliação certificada TripAdvisor

Check-in was easy and the staff were friendly throughout our stay. Our room was spacious with tea & coffee supplies and a fridge. The bathroom was adequate and hot water was plentiful although an update was overdue. Breakfasts served in the main restaurant area and evening meals served in the bar area were all fine. Overall a pleasant and relaxing stay as returning guests.

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Mercure Hotel Winchester Wessex. I hope we can be part of your future travel plans.

It’s the location

Classificação TripAdvisor 4.0/5

L4448HEadrianp Avaliação certificada TripAdvisor

We stay every year, and we do love it. Obviously this year has been affected by Covid so we could not expect everything to be as we would have liked, but the hotel were working hard to make things normal. Sadly the decor is now quite tired - and even though we were in a Privilege room, when we arrived a table was missing, one cup was chipped and a lampshade was cracked. The staff sorted the table and cup. Due to Covid, the room was cleaned on request rather than daily, but we’d like to make a special mention of the housekeeping team who were so helpful. It would have been good to have had fruit salad available at breakfast, and perhaps more bread choice.

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Mercure Hotel Winchester Wessex. I hope we can be part of your future travel plans.

Great Service

Classificação TripAdvisor 4.0/5

ColinHRoberts Avaliação certificada TripAdvisor

Great location in centre of town next to the Cathedral. Excellent service. Arrived early and called in to the hotel around 12:00 to see when we could access the room; I was expecting to be told a time. Instead the receptionist upgraded us, gave us a cup of coffee and got us into the room in 15 minutes. Couldn't ask for more.

Many thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Mercure Hotel Winchester Wessex. I hope we can be part of your future travel plans.

Earnest staff but standards fall short

Classificação TripAdvisor 3.0/5

LingliBoon Avaliação certificada TripAdvisor

Bathroom had little hairs on the floor; which was bad form especially as the hotel was trying to be COVID safe. A tray stacked with dirty, smelly dishes - with a loo brush on TOP of the pile - sat in the corridor for two days. Breakfast offering of a packaged baguette was unsealed when it should have been sealed.

Dear lingliboon Many thanks for letting us know your thoughts, and rest assured we will look into this matter. Contact me at any time on 01962 861 611 or email me at H6619-gm@accor.com if you’d like to discuss things further. With kind regards, Eric-Enno Snel General Manager

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