Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 1,678 reviews

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Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,678 reviews

TripAdvisor Rating  3.5/5  617 reviews

Not worth the price

TripAdvisor rating 1.0/5

Charlotte H TripAdvisor review

The hotel is all right but it could be way better. They locked us out of our room everyday for no reason so we had to walk all the way to reception to get them to fix the keys. This wouldn’t have been a big deal but they put us on the furthest room possible. Breakfast was extremely expensive and not worth the price. Food wasn’t hot when it was meant to be. Had to wait ages for them to refill anything there was none left off. Staff were trying to take away our dishes when we were still eating from them. The staff were just standing around doing nothing much. The gym was a reasonable size for hotel, but £10 per person for the pool is ridiculous. I would not pay that for what the pool looked like. It was so small. There was not many car parks either so we struggled to find a park when all the weddings were happening. The weddings are ridiculously loud and big and they spilled out into the walkway which is for the guests and made us feel very unwelcome. Overall I wouldn’t recommend. There are so many nicer places in the area so go there instead. I won’t be going back.

Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. Firstly, I would like to apologise that we did not meet your expectations in all aspects during your stay. I will be sharing this feedback with the team as to improve our service and product. Thank you again for your feedback and I do hope to welcome you back in the near future. Kind regards Nick Parry, General Manager

Would not recommend at all.

TripAdvisor rating 1.0/5

Nicole N TripAdvisor review

Appalling stay. Our room was covered in mould, hairs, dirt and stains None of our reservations were booked as prepaid. No nut allergen information on coffees. Could've killed my partner with a severe allergy. All to be offered a £40. Refund.

Again we apologise for the issues you experienced during your stay and a full refund has already been processed by one of our management team who addressed your issues with you directly.

In need of some TLC in some areas.

TripAdvisor rating 3.0/5

17Dolly22 Couples - TripAdvisor review

Average hotel- in need of some TLC! Not like I have heard it was units former life. It’s like a warren to get to your room! Some parts of the hotel seem run down and almost derelict. Not much staff once you’re past the reception and the breakfast was the worst I’ve come across. Very little options. The spa was lovely though. I won’t stay again I’m sad to say.

Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. Firstly, I would like to apologise that we did not meet your expectations in all aspects during your stay. I will be sharing this feedback with the team as to improve our service and product. Thank you again for your feedback and I do hope to welcome you back in the near future. Kind regards Nick Parry, General Manager

Prom

TripAdvisor rating 5.0/5

Navigator26722295760 TripAdvisor review

Thank you to Emily & Edwina for making our Prom last night such an amazing experience. There were 261 of us and everybody had a fantastic night. I would definitely recommend the Dunkenhalgh as a venue . The food was lovely and the staff were very professional . A good night was had by all.

Thank you for taking the time to review your experience with us. We are glad to hear you enjoyed your event with us and we hope to see you again soon. We will pass on your comments to Emily and Edwena, I am sure they will be glad to hear. Kind regards Nick Parry. General Manager

Poor staff

TripAdvisor rating 3.0/5

Erin A TripAdvisor review

Came for the spa facilities on my birthday, the spa itself had some good facilities but the staff seemed like they didn’t know what they were doing. We didn’t get a tour of the spa so we had no idea where the sauna was and no staff around to ask, waited 20 minutes at the bar for someone to serve us as nobody was around again. Food was nice but just seriously let down by their staff and was upset as it was my birthday.

Thank you for your feedback on your recent visit to Mercure Dunkenhalgh. Firstly, I would like to apologise that we did not meet your expectations in all aspects during your stay. I will be sharing this feedback with the team as to improve our service and product. Thank you again for your feedback and I do hope to welcome you back in the near future. Kind regards Nick Parry, General Manager

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Other web-users rate our hotel

  • 268 reviews 8.8/10 Location
  • 1,413 reviews 6.9/10 Room
  • 1,290 reviews 7.9/10 Service
  • 16 reviews 5.2/10 WiFi
  • 944 reviews 5.9/10 Food
  • 502 reviews 7.4/10 Wellness Area
  • 478 reviews 6.3/10 Cleanliness
  • 431 reviews 7.5/10 Breakfast

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