Mercure Blackburn Dunkenhalgh Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.2/5 1,357 reviews

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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 1
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Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 3
Mercure Blackburn Dunkenhalgh Hotel & Spa - Image 4
Blackburn Road, Clayton Le Moors Lancashire, BB5 5JP BLACKBURN, United Kingdom

Description

Hotel extras

  • 700 year-old country manor retaining its original features

  • 13 meeting rooms holding up to 400 guests

  • Indoor heated pool and gym facilities (Chargeable at £10pp)

  • Popular wedding reception destination for up to 300 guests

  • Beauty rooms offering a range of treatments

Our accommodation(s)

Hotel location

Mercure Blackburn Dunkenhalgh Hotel & Spa

Blackburn Road, Clayton Le Moors Lancashire
BB5 5JP BLACKBURN
United Kingdom

GPS:53.768386, -2.39473

Telephone
Fax +44 1254 872230

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CAMEO RESTAURANT

The well-renowned restaurant of the Mercure Dunkenhalgh also has a fresh flavour thanks to the refurbishment project. The Cameo Restaurant has been elegantly redecorated to enhance its charm and offer an even more inviting environment.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,357 reviews

TripAdvisor Rating  4.0/5  697 reviews

2 nights Spa weekend

TripAdvisor rating 3.0/5

Sharon B TripAdvisor review

The staff were very friendly, especially Sarah who worked in the main restaurant. The treatments in the spa were lovely and the staff made sure you relaxed. The hotel was tired in places, and all the extras were expensive. A bottle of Prosecco was £39. We had booked an afternoon tea which was nice, but the scones were shop bought. My mum and sister in-law got a pot of tea, I drink coffee and got a small cup of coffee, when I asked for another I had to pay £4.60 for the pleasure, just little things like that kind of spoiled the experience. I suggest that they provide a pot of coffee with afternoon tea. We had booked a room with 2 double beds and my mum had her own room, they told us they had upgraded us….the room was nice but we ended up with 2 very thin single beds, so not as wide as a normal single. The bathroom was ok but needed a bit of care. Overall we had a nice stay and had a lovely time spending time with family. I couldn’t put it at a 4 star.

Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed spending quality time with your family and appreciated the friendliness of our team, particularly Sarah in the main restaurant. I’ll be sure to pass along your kind words to her. It’s wonderful to know you found the spa treatments relaxing and the staff attentive. However, I’m sorry to hear that certain aspects of your stay fell short of your expectations. Your feedback regarding the pricing of extras, the afternoon tea experience, and the accommodations is invaluable to us. I appreciate your suggestion about offering a pot of coffee with afternoon tea. I regret that the room configuration and bathroom condition didn’t meet your expectations, especially after the upgrade. We are continuously working to improve our facilities, and your insights will help us focus on areas needing attention. Once again, thank you for sharing your thoughts. I hope you’ll consider giving us another opportunity in the future to provide you with a stay that reflects the high standards we strive for. Kind regards Nick Parry. General Manager

Welcoming

TripAdvisor rating 5.0/5

H9214CNjanetr TripAdvisor review

We love staying at this hotel. The Staff are so welcoming, friendly & helpful. The bedrooms are large, the beds comfy & a good shower. The breakfast is delicious. Easy access from motorway, but surrounded by farmland. We look forward to staying there again.

Thank you so much for your wonderful feedback. We’re thrilled to hear that you love staying with us and that our welcoming and friendly staff made such a positive impression. It’s great to know you enjoyed our spacious bedrooms, comfortable beds, and refreshing showers, as well as our delicious breakfast offerings. We’re also glad you found our location convenient yet peaceful with the surrounding farmland. Your kind words truly mean a lot to us, and we can’t wait to welcome you back for another memorable stay. Kind regards Nick Parry. General Manager

Very good room, comfy and spacious.

Customer review rating 4.5/5

Kevin H. Friends - Confirmed reviews ALL

Excellent

It was really nice but not sure it’s 4 star worthy!

TripAdvisor rating 4.0/5

Louise T TripAdvisor review

We really enjoyed our stay this weekend for my birthday night away. We had a lovely relaxing time, had a spa treatment and the members of staff were so friendly! I will be honest it was slightly run down in places throughout the hotel. It’s obviously an old building and has that historic feel which is nice, but I could smell mildew, some cracks around the room etc. I would definitely return but not sure I would pay that much for one night again, only if there was an offer available. I also didn’t enjoy walking through a bar full of drunk people for an event to get to my room. I think I expected it to be a bit more up market for it being a 4 star.

Thank you for taking the time to share your feedback with us, and happy belated birthday! We’re delighted to hear that you enjoyed your stay, especially the spa treatments and the warm, friendly service from our team. It’s wonderful to know that your birthday getaway was relaxing and memorable. We appreciate your honesty regarding the areas where we fell short of expectations. While the historic charm of our building is something many guests appreciate, we understand that upkeep is essential, and your comments about the condition of the room and the smell of mildew have been noted. We’ll ensure these concerns are reviewed by our maintenance and housekeeping teams to make improvements. We’re also sorry to hear about your experience walking through the bar area. We’ll look into ways to improve this aspect for future guests, as we want everyone to feel comfortable and enjoy a seamless experience throughout their stay. Thank you for your candid feedback—it helps us grow and improve. We’re so glad you would consider returning, and we hope to welcome you back in the future with a stay that exceeds your expectations. Kind regards Nick Parry. General Manager

Don’t waste your money

TripAdvisor rating 1.0/5

moosmoo1988 Families - TripAdvisor review

Very underwhelmed for the price. When you arrive it looks amazing but you soon realise that when you walk to your room the rest of it is very run down and feels like a pretend castle. The room was spacious but needed some tlc, the bathroom was dated but everything worked fine. The bed was very comfortable. Now for the rest… Unfortunately I have nothing else good to say, we wanted food as we had been travelling all day and had our 2 youngest children with us (3 + 1) we didn’t want to traipse all the way back to the bar for food so rang and asked if we could have room service, which didn’t open til 6pm. This would be too late so we decided to walk down to the bar, there were many large groups who had stolen all the chairs and even a waiter said I don’t know how you are going to manage sorry! We didn’t manage so had to walk back to the room and wait for 6pm with two very grotty hungry children! When we finally did get food around 6.35pm (we ordered at 6pm on the dot when the room service ‘opened’) the food was absolutely mediocre but we were so hungry we didn’t care. For the £174 we paid for the room and £108 we paid for the rubbish food, I would say do not waste your money.

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Other web-users rate our hotel

  • 252 reviews 9.2/10 Location
  • 1,242 reviews 7/10 Room
  • 1,117 reviews 8.2/10 Service
  • 21 reviews 4.1/10 WiFi
  • 840 reviews 5.9/10 Food
  • 443 reviews 7.5/10 Wellness Area
  • 412 reviews 6/10 Cleanliness
  • 389 reviews 7.2/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.