SO/ Vienna

Catatan tamu Avis (Peringkat ALL) 4.6/5 3.217 ulasan

Jaminan Harga
Terbaik
SO/ Vienna - Image 1
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Praterstrasse 1, 1020 VIENNA, Austria

Deskripsi

Keistimewaan hotel

  • All hotel rooms and suites offer an impressive view over the rooftops of Vienna.

  • Ideal location in the heart of the city

  • Luxury spa with sauna, steam bath, whirlpool, relaxation area and fitness studio

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

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Lokasi hotel

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Austria

GPS:48.212654, 16.379287

Telepon
Fax +43 1 906162000

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

DAS LOFT

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

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Peringkat ALL  4.6/5  3.217 ulasan

Peringkat TripAdvisor  4.5/5  2.885 ulasan

Sertifikat keunggulan 2024

Great Location - Not Great Hotel

Catatan Tripadvisor 3.0/5

PhilDoh Ulasan TripAdvisor tersertifikasi

Good location - our room was massive! if a little grey. Standard big chain trying to be trendy type hotel. Cathedral view room on 13th floor was very spacious and comfortable with built in furniture and fairly well appointed - if you are staying more than a few days you may struggle with storage space. The 'bathroom' has a folding divider from the the bedroom - in our room it didn't work very well and complaints to the front desk didn't get it resolved. TV and sound system were infuriating to try to use and we could not get the hotel menus from the TV to order room service as the signal kept cutting out. We did call room service and the did deliver a great bottle of wine (although it was a tad expensive) I liked the space of the room, but the technology in the room was a let down (we were woken up by the lights flashing in the middle of the night - complaint was not actioned on) Coffee bar in the lobby had inconsistent service - the male server made the coffee better than the female - the guy did art on the top and provided a chocolate, she just pushed a button on the machine and didn't give any treats. Roof top restaurant - terrible service. You felt really unwelcome as staff would walk past you and around you, and ignore you when you arrive and it takes a while to get service. We went for a drink one night but the music was so loud it was impossible to sit and enjoy the night time view of Vienna - Lost in Translation it was not. Great for a business hotel but no real soul.

Dear PhilDoh, Thank you for taking the time to share your detailed feedback about your recent stay at SO/ Vienna. We appreciate your comments regarding our great location and the spaciousness of your Cathedral view room. We’re glad to hear that you found the room comfortable, but we sincerely apologize for the issues you experienced with the bathroom divider and the technology in your room. It’s disappointing to hear that your complaints were not resolved, and we will address this with our team to ensure we provide better support in the future. Your feedback about the coffee bar and rooftop restaurant is also valuable to us. We strive for consistency in service, and we’re sorry to hear that your experience did not meet our usual standards. The ambiance and experience of Das LOFT should enhance your time with us, and we will review the concerns you raised regarding the staff interactions and noise levels. We appreciate your insights, as they help us identify areas for improvement. Thank you for sharing your thoughts, and we hope you might consider staying with us again to experience the enhancements we aim to make. Warm regards, Christian E. Klaus, General Manager

Impossible to sleep

Catatan Tripadvisor 1.0/5

Mariya A Couples - Ulasan TripAdvisor tersertifikasi

Despite our late arrival after a long journey, we were unable to rest due to a hotel event in the restaurant that continued until 2 AM. The reception failed to inform us of this beforehand. The loud music made it impossible to sleep. Additionally, the restaurant was closed due to the event, and room service was unavailable as there was no table suitable for two people in our room. While one could eat at the work desk, the other person had no option. Furthermore, the room lacked a sofa.

1 star hostel level of service

Catatan Tripadvisor 1.0/5

JorgeL Ulasan TripAdvisor tersertifikasi

There is no information whatsoever to the guest or waters in the rooms. By the way, the white suites look like and feel like an hospital room. During breakfast, you need to cover more than 50 meters across the area to find the different items, but no coffee. You need to ask for one and to make their life easier the waitresses do not even explain the different options you have. The same with the fact that you can order something from the kitchen (in fact almost everything since very little is displayed in the room). After10 min waiting and already late for my meeting I finally get a black coffee. Then I need to circle around the room again to find the milk. No lactose free option. Nice! Great view, nice music, but 1 star hostel level of service. I am definitely not staying in Sofitel again.

Dear JorgeL, Thank you for taking the time to share your feedback. We sincerely apologize for the experience you described during your stay at SO/ Vienna. Your comments regarding the lack of information in the rooms and the challenges you faced during breakfast are concerning, and we appreciate you bringing them to our attention. We strive to provide excellent service and a welcoming atmosphere for all our guests. Your feedback about the breakfast setup, coffee service, and dietary options is invaluable. I would like to clarify that we do offer lactose-free options, and we will ensure our team will communicate these offerings better to our guests in the future. We’re glad to hear you enjoyed the view and music, but we regret that the service did not meet your expectations. Please know that your experience is important to us, and we would welcome the opportunity to discuss this further if you are open to it. Thank you once again for your feedback, and we hope you will consider giving us another chance in the future. Warm regards, Christian E. Klaus, General Manager

Perfect

Catatan Tripadvisor 5.0/5

Bojanka032 Ulasan TripAdvisor tersertifikasi

The skyline of town is stunning and atmosfere itself is perfect it was week day so they have let us in dough we didn't have a reservation. We have had the table near bar and enjoed the botle of wine. Perfect for couples perfect scenary for fotoes. The service and atmosfere were perfect.

Dear Guest, Thank you for your lovely review! We’re delighted to hear that you enjoyed the stunning skyline and atmosphere at our bar. It’s great to know that we could accommodate you on a weekday, and we’re thrilled you had a wonderful time. We appreciate your kind words about our service and setting, and we agree—it's a perfect spot for couples and memorable photos. We look forward to welcoming you back for another delightful experience! Warm regards, Christian E. Klaus, General Manager

Excellent hotel in Vienna

Catatan Tripadvisor 5.0/5

avipiti Ulasan TripAdvisor tersertifikasi

The hotel is located around a 10-min walk from St. Stephen's Cathedral. We stayed at a SO comfy king room on the 15th floor (free upgrade). The room was very large with a large bathtub, a nice view, and a comfortable bed. breakfast (on 18th floor with amazing views) was excellent. The staff were very nice and helpful. The jacuzzi was on the 5th floor (not very hot). We were there during a storm, and crossing the bridge into the old city was challenging in the wind & rain. If you have a car you can park in the underground parking at level -3 (bring the parking card to the from desk).

Dear avipiti, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your stay at SO/ Vienna and appreciated the complimentary upgrade to our SO Comfy King room. It’s great to know that you found the room spacious and comfortable, along with the excellent breakfast and amazing views from the 18th floor. We appreciate your kind words about our staff and are glad they could assist you during your stay. We’re sorry to hear that the weather made your journey into the old city a bit challenging, but we hope it didn’t detract too much from your overall experience. Thank you for mentioning the parking information, as it’s helpful for future guests. We look forward to welcoming you back to SO/ Vienna on your next visit! Warm regards, Christian E. Klaus, General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.321 ulasan 9.7/10 Lokasi
  • 2.229 ulasan 8.4/10 Kamar
  • 1.866 ulasan 8.4/10 Pelayanan
  • 11 ulasan 8.1/10 Internet
  • 862 ulasan 8.2/10 Sarapan
  • 770 ulasan 7.8/10 Kenyamanan
  • 731 ulasan 9/10 Suasana
  • 533 ulasan 8.1/10 Fasilitas

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