Pesan informasi

Hotel SO/ Vienna

Catatan tamu Avis 4.6/5 8.869 ulasan

Hotel yang disetujui ALLSAFE

Pesan hotel ini

Kamar 1

Jumlah orang
Usia anak

Jaminan Harga Terbaik

Bagaimana itu bekerja?
SO/ Vienna
Melihat pada peta
+ 16 Layanan

Keistimewaan hotel

  • An LCAH SAFE certified hotel

  • Extravagant, luxurious Lifestyle hotel

  • Ideal location in the heart of the city

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Layanan di hotel dan sekitarnya

Check-in dari 15h00

Check out sampai 12h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • Check-in online
  • WIFI/Akses Internet
  • Tempat Parkir Layanan berbayar
  • Akses bagi tamu disabilitas
  • Hewan peliharaan diperbolehkan Layanan berbayar
  • Permintaan titip anak Layanan berbayar
  • 100% hotel bebas rokok
  • Memiliki penyejuk ruangan
  • Bahasa yang digunakan di hotel
  • Resepsionis buka 24 jam
  • Check-in lebih awal/Check-out lebih sore Layanan berbayar
  • Cuci kering / Setrika Layanan berbayar
  • Salon kcantikn
  • Portir
  • Concierge
Katering
  • Sarapan Layanan berbayar
  • 1 Restoran
  • 2 Bar
  • Layanan kamar
Rekreasi dan aktivitas
  • Pusat kebugaran
  • Kesehatan
  • Permintaan titip anak Layanan berbayar
  • Aktivitas olahraga lainnya
Layanan bisnis
  • 8 Ruang pertemuan
  • Pusat bisnis swalayan
  • Sedia layanan fotokopi/cetak

Lokasi hotel

SO/ Vienna

Praterstrasse 1
1020 vienna
austria

Tel: +431906160

Faks: (+43)1/906162000

Check-in dari 15h00

Check out sampai 12h00

  • Flughafenbus :  2A Flughafenbus Schwedenplatz

  • Subway :  U1, U4 Schwedenplatz

  • Tram :  1, 2 Schwedenplatz

  • Dengan pesawat

    FLUGHAFEN VIENNA Pada 18,6km / 11,56 mil

  • Dengan mobil

    A23 Südosttangente Pada 1,7km / 1,06 mil

  • Dengan kereta

    RAILWAY STATION Pada 7km / 4,35 mil

  • Dengan kereta

    Westbahnhof Pada 6,2km / 3,85 mil

GPS :48.212654, 16.379287

Akomodasi kami

The 156 rooms and 26 suites at this luxury Vienna hotel are elegant and monochromatic. The modern hotel rooms and suites all offer a view of Vienna city center.

SO COSY, 1 Queen Bed, Ferris Wheel view

Kamar disabilitas
  • Maks. jumlah orang: 2
  • Area: Dari 29 / 312 sq ft
  • Pemandangan: Pemandangan panorama *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SO COMFY, 1 King Size Bed, view of St. Stephen's Cathedral

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 37 / 398 sq ft
  • Pemandangan: Pemandangan panorama *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SO URBAN, 2 Double Size Beds, view of the Ferris wheel

Kamar disabilitas
  • Maks. jumlah orang: 3
  • Area: Dari 43 / 463 sq ft
  • Pemandangan: Pemandangan panorama *

Tergantung ketersediaan

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

Restoran dan bar kami

DAS LOFT

Jenis hidangan: Internasional

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu

DAS LOFT BAR & LOUNGE

Take in the beautiful views across Vienna while relaxing in Das LOFT bar and lounge. Choose your favorite drink from the wide range of colorful cocktails on offer and a large selection of wines from around the world.

Foto non-kontrak

  • Senin
  • Selasa
  • Rabu
  • Kamis
  • Jumat
  • Sabtu
  • Minggu

BAR/terre

THERE ARE MOMENTS.. Vibrant. Relaxed. Happy. Moments you want to enjoy. For these, there is a place BAR/terre on the ground floor of the SO/ Vienna. But once you're here, you will be reluctant to go home.

Foto non-kontrak

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 8

  • Ukuran maksimal: 248

  • Kapasitas maksimal: 150 orang

  • Kapasitas perjamuan maksimal: 120 orang

Cari tahu lebih lanjut

Ulasan pelanggan kami untuk
SO/ Vienna

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.6/5

8.869 ulasan

tripadvisor

Peringkat TripAdvisor 4.5/5

2.665 ulasan

2021 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2021

SO/ cool in Vienna

Catatan Tripadvisor 5.0/5

gst0101ATS Business - 10/02/2021 Ulasan TripAdvisor tersertifikasi

Arriving in an empty hotel is very unusual, but it is the difficult reality now. I was greeted warmly and friendly, the room was prepared and check in was very smooth. I had a beautiful room overlooking the city with a welcome greeting from management. For my business meeting everything was perfectly arranged and catered for. Unfortunately I could not enjoy the highlight of the hotel - the loft restaurant on the top floor which boasts stunning views over the city, and normally exquisite food and great drinks and music. Breakfast through roomservice was equally good, as expected and check out and departure friendly and efficient as always. I hope business will be better for this and all other hotels and restaurants. Until then stay safe, SO/ Vienna. Thank you

Dear gst0101ATS, Thank you very much for sharing your positive feedback! I am delighted that you spent a wonderful stay with us enjoying our meeting facilities and the beautiful city view. Your nice nice words about our friendly and welcoming service are very much appreciated. We are looking forward to seeing you soon again at SO/ Vienna, stay safe! Kind regards, Christian Klaus General Manager SO/ Vienna

High standard services

Catatan Tripadvisor 5.0/5

DanBucharest2012 21/02/2020 Ulasan TripAdvisor tersertifikasi

Extraordinary room (view, furniture, amenities, coffee); exception - led tv with broken screen Amaizing breakfast Nice bar athmosphere and view Friendly staff but some hygene problems for one of the breakfast waiters;

Dear DanBucharest2012, Thank you for sharing your positive feedback! We are delighted that you had an excellent stay at SO/ Vienna enjoying the modern room design and the breakfast offer. However, I am sorry for the broken screen and the negligent appearance of one of our breakfast waiters. I will address these matters to the managers concerned. Please accept my apologies for the inconveniences caused. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

The most beautiful panoramic view of Vienna

Catatan Tripadvisor 5.0/5

SERGE K Family - 11/01/2020 Ulasan TripAdvisor tersertifikasi

The most beautiful panoramic view of Vienna only in this hotel! I have stayed at this hotel many times, the hotel is perfectly located within walking distance to all the places of interest, an excellent breakfast in a restaurant with panoramic views of Vienna, stylish, laconic rooms with comfortable beds and a spacious bathroom. Pleasant and attentive staff, but the hotel management began to more formally treat regular guests, as for the Platinum member, if you had always done a double upgrade before, if it was possible, now everything is done clearly according to the rules, only one category more, maybe this is due to more stringent rules! .. It is unusual to encounter such a formal attitude in French Accor hotels , the impression is that they have become German and everything is done clearly according to the rules and a step to the side! .. So everything is fine, thank you very much to the entire hotel team, we will come again!

Dear SERGE K, Thank you for visiting us again and for sharing your experience! We are delighted that you had an enjoyable stay at SO/ Vienna. Your nice words about our breakfast, the rooms and our staff are very much appreciated. Of course, we want to upgrade our Accor members guests in the next room category. But depending on availability, we aren't able to do arrange this for all the stays. I am sorry if the check-in was too formal and you didn't feel welcome. Our Welcome Manager has been informed about your feedback and he will review our welcome experience with his team, especially for recognizing more our loyal Accor guests. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Great.

Catatan Tripadvisor 5.0/5

bs282019 Couples - 20/11/2019 Ulasan TripAdvisor tersertifikasi

If you dont have problem to pay 250e per night ,for sure this is your choice . Rooms are very nice and clean,with grek view. But i think best thing in hotel were people from stuff... reception,bar,restaurant . They are very kind and pleasant . Also cocktails in bar are great!

Dear bs282019, Thank you for sharing your positive experience! We are delighted that you had an excellent stay at SO/ Vienna enjoying the room and the great view over the city. Your nice words about our staff are also very much appreciated. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Service and bed

Catatan Tripadvisor 1.0/5

Ambassador680635 Couples - 18/11/2019 Ulasan TripAdvisor tersertifikasi

Despite being promised a kingsize bed we had two single bed that drove apart during night leaving us falling in between. Service were we complained the next morning did not offer any help but told us we should have informed them during night, and mails we’re not being answered.

Dear Ambassador680635, Thank you for sharing your feedback about your stay at SO/ Vienna! We are truly sorry that you experienced this unpleasant situation. The single beds should be prepared accordingly in order to avoid both beds from falling apart. I apologize for the missing carefulness of our SO Neat & Tidy team. This should certainly not be allowed to happen and please be assured that I have reminded the team to be more attentive regarding those kind of details. I regret that our Welcome Team wasn't helpful and didn't inform you properly about this mistake. Please do not hesitate to communicate us such an annoying incident. We always strive to correct our error or to offer an alternative to our guests. Again, we are sorry for the inconveniences caused and we hope to welcome you back soon with us in order to prepare you an enjoyable experience. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Disappointed

Catatan Tripadvisor 3.0/5

iveta426 Family - 05/11/2019 Ulasan TripAdvisor tersertifikasi

We stayed in SO/ Viena several times and the last stay was disappointment for us. Room was not ready 2 hour after time of check in, queue at waiting at the breakfast, bathrobe in room not for alll of us, dirty cup in SPA, no desinfection in fitness. All this things during one night stay

Hello from SO/ Vienna, Thank you for taking the time to tell us about your recent experience with us. Your valuable feedback will help us improve to reach every guest’s satisfaction. I am very sorry to read that this time your stay at SO/ Vienna did not meet your expectations and caused you with inconveniences and frustration. This is truly unacceptable, yet far from our typical and usual high standards and service that we are known for and that you have experienced already during your prior visits to our hotel. Please allow me to express my sincerest apologies. I do hope this matter has not detracted too much from your overall enjoyment of the SO/ Vienna, and I hope you will not be deterred from returning in the near future at which point I hope to restore your faith in our services and give you the magnifique hotel experience that you and our guests are used to. We look forward to seeing you back soon with us. Best regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

4.30pm to have my Suite

Catatan Tripadvisor 3.0/5

mkchan1012 Family - 04/11/2019 Ulasan TripAdvisor tersertifikasi

unbelievably late to get my Suite (4.30pm ) even I have checked in online to stated my arrival time and as a Platinum member, hardly believe it happened !!! Breakfast was good but not the attitude from the reception. House keeping was worse , cannot get what we want for 3 times.... ( not coming back again )

Dear mkchan1012, Thank you for sharing your experience! We are truly sorry that your suite wasn't ready at your arrival. Of course, this should not happen and I kindly apologize for the waiting time. I have addressed your comment to our SO Neat & Tidy Manager who will review the incident with her team. Besides, she will look into the lack of attentiveness regarding your requests. I am delighted that you enjoyed our breakfast offer. Please be assured that we will take the necessary measures to improve the staff's attitude at the welcome desk. Apologizing for the inconveniences caused, I hope to welcome you back in order to prepare you an enjoyable SO/ Vienna experience. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

SO Excellent Saty

Catatan Tripadvisor 5.0/5

AlexanderS741 Family - 23/10/2019 Ulasan TripAdvisor tersertifikasi

Excellent stay in SO Vienna Hotel. High standard hotel in convenient location close to main city attractions. Excellent sound proof level in rooms, as noise cannot be heard neither from outside of hotel, nor from neighboring rooms or corridor.

Dear AlexanderS741, Thank you for sharing your experience about your stay at SO/ Vienna! We are delighted to read that you spent a pleasant moment with us enjoying the room and the hotel's location close to the main attractions. We are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

An outstanding experience in Vienna

Catatan Tripadvisor 5.0/5

WaltEP Solo travel - 15/09/2019 Ulasan TripAdvisor tersertifikasi

This was my first stay at this Sofitel/SO property in Wien. I was quite favorably impressed. The hotel is beautiful - there's a lot of "curb appeal", as the expression goes. More importantly to me as a visitor, the guest experience is wonderful. For instance, when I checked in I asked a few questions. The helpful lady who checked me in said she'd just show me instead of describe the answers. She went up to the room with me and spend a couple minutes doing exactly that. A small example perhaps, but the kind of service I encountered throughout my week-long stay. The room itself was gorgeous. I booked a suite overlooking St Stephansdom, and it was an amazing place to spend the week - very spacious, immaculately maintained, and luxurious. The bed was wonderful; I slept better than in any other hotel I've stayed (and I spend 60+ nights per year in hotels). The pillow menu was indulgent, giving plenty of options for different-style sleepers. I booked breakfast-inclusive, and I loved dining in the restaurant every morning. As with reception, the staff up there was outstanding as well - warm, welcoming, helpful, and attentive. The food was great, with a no-extra-cost menu for hot items and a good buffet of cold items. Location is excellent too, as it was within a comfortable walk of all the major sites. It's also just far enough outside the tourist center to be quieter, and to allow me to walk *around* the super-busy core on the way to destinations that were also on the periphery (like MuseumsQuartier). All in all, this is an outstanding property, and I highly recommend it.

Dear WaltEP, Thank you very much for your positive and detailed feedback! It is a real pleasure to read your comments. We are delighted that you had a great stay at SO/ Vienna enjoying our services and the facilities of the hotel. Of course, I have shared your nice words with the team. We appreciate your rating and we are looking forward to welcoming you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Excellent Hotel

Catatan Tripadvisor 5.0/5

Experience272086 Friends getaway - 15/08/2019 Ulasan TripAdvisor tersertifikasi

Great rooms with exceptional views. Service was top notch. Food was excellent...especially the breakfast buffet. The hotel was walking distance to all the main attractions of Vienna. Their staff learned your name and called you by name every time they saw you making the experience even more personal. The laundry was done beautifully and delivered earlier than promised. I would highly recommend this hotel!!

So Servus, Thank you very much for her great review and your comments. We are pleased that our staff made you feel very special and created a memorable stay for you. Besides, we appreciate that you liked the breakfast offer and the splendid location in Vienna. Of course, I have shared your feedback with the team and we are all looking forward to welcoming you back soon at SO/ Vienna. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Family Break

Catatan Tripadvisor 4.0/5

Stefania S Family - 13/07/2019 Ulasan TripAdvisor tersertifikasi

Had a lovely time with my teenage children . Even though we arrived early on ,we were immediately shown to our room which was extremely spacious, bright and comfortable . My daughter loved the bath right by the window looking out over the city . The bed was a dream . Visiting the centre proved to be extremely easy since it was only a few minutes walk away .Breakfast was a treat ! Absolutely recommend it !

Dear Guide94570, Thank you for sharing your experience about your stay with us! We are glad that you spent an enjoyable moment with your family at SO/ Vienna. Indeed, the room design allows a great view over the city and I am happy that your daughter appreciated the room layout. It is a pleasure to read your nice words and of course, I forward them to the team. We hope you will visit us again soon. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Excellent hotel, excellent service

Catatan Tripadvisor 4.0/5

Nomad57950231795 Business - 29/06/2019 Ulasan TripAdvisor tersertifikasi

Excellent hotel at a very good location. Superb service, very friendly staff. The only disappointment was that the room had only a shower and no tub. I would expect that a five star hotel will provide a bath tub in the room, especially as the room's price was not cheap. Moreover when I read the room's description on the hotel website It was stated that it has a tub

Dear Nomad57950231795, Thank for sharing your feedback regarding your stay at SO/ Vienna. We are delighted that you spent a pleasant moment with us enjoying our excellent service and the hotel's location within the city center. I am sorry that you were disappointed with the missing tub. Indeed no tub has been installed in 4 rooms as they are handicapped friendly designed. All other rooms offer a tub regardless their category. I truly apologize for the inconvenience caused and nevertheless we hope to welcome you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Deception

Catatan Tripadvisor 3.0/5

Crewvoyager Family - 21/05/2019 Ulasan TripAdvisor tersertifikasi

A SO hotel like So Vienna has to be high level quality everywhere specially room cleaness not durty furnitures and sleep confort not 2 twin beds together for a King size bed sailing. A white room is so beautiful but must be clean.

Dear Adventure01298907328, Thank you for sharing your experience regarding your stay at SO/ Vienna. We regret that the room maintenance wasn't up to the mark. Our SO Neat & Tidy manager will do a follow up with our Chief Engineer to repair the furniture . We are aware that the design of the rooms (rooms in monochrome colour scheme white, grey and black) is very sensitive and we strive every day to clean very accurate all equipment and to keep up the high quality of our furniture. I am sorry that we didn't succeed in your room. Besides, I regret that you didn't sleep well. In the room category SO COMFY, we offer the possibility to have a king size or twin beds depending on our guests' preferences. A topper is placed for the king size bed, together with the convenience of our MyBed bedding concept of course. We apologize for the unpleasantness caused and nevertheless, we hope to welcome you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Very good stay

Catatan Tripadvisor 4.0/5

Wander24600193977 Family - 19/05/2019 Ulasan TripAdvisor tersertifikasi

We had a very good stay, excellent room service (with compliment to mr.Tirandeep of the roomservicedepartment). Surprising good lunch in the restaurant on the 18th Floor). However, we did not sleep well. The topper was not Comfortabel and very lumpy.

Dear Wander24600193977, Thank you very much for sharing our experience about your stay at SO/ Vienna. We are delighted that you spent a pleasant moment with us enjoying our room service and our lunch at the restaurant Das LOFT Of course, I have already shared your nice words with the team. Thanks again! I am sorry if you didn't sleep well. Our SO Neat & Tidy Manager has been informed about your comment and she will address this to her team. The topper needs to be placed correctly in order to to ensure a good night’s rest. We regret the inconvenience caused, nevertheless we hope to welcome you back soon with us. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Convenient location

Catatan Tripadvisor 4.0/5

Companion23676201951 Family - 12/05/2019 Ulasan TripAdvisor tersertifikasi

This is a great hotel to stay. Convenient location. I would however, preferred rooms to be more attractive. The room was every average and very grey. Not my preference. Staff were very nice and location is excellent.

Dear Companion23676201951, Thank you very much for sharing your experience regarding your stay at SO/ Vienna. We are glad to read that you spent a pleasant moment with us enjoying our service and the hotel's facilities. However I regret that the room design didn't match your personal taste. The French star architect Jean Nouvel wanted to forgo colorful elements and unnecessary ornaments which would distract from the spectacular view of Vienna. Therefore, our hotel is designed in a threefold color scheme namely black, white and grey (inspired from the roof of St. Stephen's cathedral). We have renovated the rooms and suites last year to soften them up with some colorful elements and other materials in order to create a more comfortable and inviting atmosphere for our guests We hope to welcome you back with us and it would be our pleasure to show you the other room designs at your next visit. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Excellent trendy and design hotel with wonderful views

Catatan Tripadvisor 5.0/5

MKay20 Solo travel - 06/05/2019 Ulasan TripAdvisor tersertifikasi

Excellent hotel and location. Nice welcoming and helpful staff. Great rooms with wonderful views (I had a room with Cathedral view in the 14th floor). The restaurant and bar in the 18th floor are a must. So is the Spa in 5th floor. Very smooth check-in/check-out. Thank you So/ Vienna Team for making my stay so pleasant !

Dear MKay20, Thank you very much for your great feedback and for sharing your experience! We are delighted that you had a wonderful stay with us and that you spent a relaxing moment in our Spa. And I appreciate your nice words regarding our helpful staff and the service they provided during your visit. Of course, I will forward your comments to the team. We are looking forward to welcoming you back soon at SO/ Vienna. Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Nice hotel

Catatan Tripadvisor 5.0/5

Passport25136854577 Couples - 21/04/2019 Ulasan TripAdvisor tersertifikasi

Nice hotel. and location is excellent to visitors . Near to old city, staff was very friendly and helpful to support any requirements. Only the lights is low (not so good for black suite The black color everywhere

Dear Passport25136854577, Thank you very much for sharing your experience about your stay at SO/ Vienna. We are glad to read that you spent a pleasant moment at our hotel and that you were satisfied by the helpful and friendly service of our staff. Of course, I will forward your comments to the team. Thank you also for your feedback about the lightning conditions in our black suite. Our Chief Engineer will look into this matter in order to improve the welcoming atmosphere. We are looking forward to welcoming you back soon with us! Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Best Vienna view

Catatan Tripadvisor 5.0/5

SERGE K Family - 18/02/2019 Ulasan TripAdvisor tersertifikasi

The best hotel in Vienna, the most beautiful view of the city! I have stayed in this beautiful hotel many times, after a recent renovation it has become even better and more beautiful! Stylish beautiful rooms, comfortable beds, spacious and luxurious bathroom. Great French restaurant and bar, luxurious breakfast. Pleasant and very professional staff and hotel management! Thank you all, come again!

Dear SERGE K, Thank you very much for your positive rating and your comments! We are pleased to read that you experienced again a wonderful stay with us. I truly appreciate your feedback regarding the beautiful look of our rooms after the soft renovation and I will forward your comment regarding our staff and the restaurant on the 18th floor to the team. We are looking forward to your next visit! Kind regards, Peter Katusak-Huzsvar General Manager SO/ Vienna

Great vacation, wonderful hotel!

Catatan Tripadvisor 5.0/5

Wander11512323790 Couples - 22/01/2019 Ulasan TripAdvisor tersertifikasi

We had a wonderful time at this hotel. We looked for hotel which will be also centrally located and with nice modern rooms and this was a perfect choice. We upgraded our room (to the grey rooms) and got a big, specious, comfortable clean and modern room with a cool and young vibe which made our stay in Vienna so much better!! The hotel is a short walking distance from all major sites. Indeed there are hotels which are more centrally located (and are usually very old ones) but for us the SO was close enough and except for Schenborn palace (which has a direct metro line just across the street of the hotel) we walked everywhere by foot. Breakfast is very nice and the view is amazing!! Staff was nice and friendly. We will definitely come back to this hotel in any future trip to Vienna.

Dear Wander11512323790, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope this will be the first of many visits at SO/ VIENNA. Kind regards Peter Katusak-Huzsvar General Manager SO/ Vienna

Chique modern hotel but challenges in service

Catatan Tripadvisor 4.0/5

Discover20934053537 Solo travel - 08/01/2019 Ulasan TripAdvisor tersertifikasi

If you like a nice location and modern basic design without flowers and colors, this is your choice. I enjoyed my stay very much, although also in this very nice property there are planning mistakes for example with the rain shower that spreads water allover in the bathroom. The top floor restauarnt offers excellent food, wine and service and an unbelievable 360 view over the city. Although this is a five star hotel with 24/7 room service, it could not deliver room service breakfast at 5 am - very dissappointing. Internet connection was avaialbe only after answering questions about service - not nice.

Dear Discover20934053537, Thank you for taking the time to write us about your stay with us. I'm sorry to read that you had an unsatisfactory experience with the roomservice. I have already forwarded your comments to our Food & Beverage Manager. I can assure you that we will address this as soon as possible. Our internet connection is available whithout giving us your feedback. You can just close the window or click on the link to answer later. KInd regards Peter Katusak-Huzsvar General Manager SO/ Vienna

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