Novotel Wien City bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 1.035 ulasan

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Novotel Wien City - Image 1
Novotel Wien City - Image 2
Novotel Wien City - Image 3
Novotel Wien City - Image 4
Aspernbrueckengasse 1, 1020 VIENNA, Austria

Deskripsi

Keistimewaan hotel

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

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Lokasi hotel

Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

GPS:48.213099, 16.382962

Telepon
Fax +43 1 90303555

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

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Peringkat ALL  4.4/5  1.035 ulasan

Peringkat TripAdvisor  4.0/5  1.980 ulasan

“Good Location, Average Service”

Catatan Tripadvisor 4.0/5

759negarh Ulasan TripAdvisor tersertifikasi

I stayed at this hotel for three nights in September 2025. The location is excellent — very convenient for the metro and easy access to the city center. Breakfast was average for a 4-star hotel. My room was on the first floor facing the street. Although I placed the “Please clean my room” sign, housekeeping didn’t come until I asked. The cleaning was quite superficial, and tea and coffee were not refilled. The next day, housekeeping came around 6 p.m., which was rather late, and only refilled the tea. I was surprised to see that the glasses were washed in the bathroom sink without detergent — not very hygienic in my opinion. I requested new glasses the following day, and they replaced them. A jug was provided for filling water from the bathroom tap, which I didn’t find hygienic either. Overall, the location was great, but housekeeping quality and hygiene standards should be improved.

Dear Guest, Thank you for taking the time to share this review of your stay with us. We appreciate your positive overall rating and are glad you recognized our team's efforts. However, we sincerely regret that certain service aspects during your stay fell short of expectations. Our housekeeping team is available daily until 6:00 PM and would have been happy to address any immediate needs upon request. Cleanliness standards are paramount, and we've reinforced proper glass-cleaning protocols with our staff. Nonetheless, we're delighted our central location served you well for exploring Vienna. The Nestroyplatz metro station's proximity makes city access particularly convenient for guests. We do hope that we will have the chance to see you again in the future. Best wishes, Markus Koller, General Manager

AVOID, AVOID!! If I wanted cold showers I would go camping!!

Catatan Tripadvisor 1.0/5

Vacation08814344560 Bisnis - Ulasan TripAdvisor tersertifikasi

Yet again this morning no hot water, despite taking it at 5am. This goes beyond an inconvenience, this is not acceptable, simple basics for a hotel to offer paying guest. A refund for my stay I think should be offered!! I was not told this shortage of hot water during my booking, if I had I would not have booked it. Trying to Glam it up, calling it a ‘DIVA Alert’, no it’s basic hygiene!! I will not stay here again. AVOID, AVOID!!

Dear Guest, Thank you for sharing a review. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the difficulties you experienced with the hot water supply. This issue arose due to a scheduled maintenance intervention, which was communicated within the hotel, as well as an unexpected technical pump failure that occurred during your visit. Our team worked promptly to restore the full service, and we can confirm that hot water was reinstated in the guestrooms by the late morning hours of September 11th. We fully understand how essential this amenity is during a stay and sincerely apologize for the inconvenience experienced. We value feedback from our guests and would welcome the opportunity to discuss this matter further with you directly. We hope you will reconsider and give us another opportunity to provide the experience you expected. Best regards, Markus Koller, Cluster General Manager

Night Club across the street

Catatan Tripadvisor 2.0/5

aroundtheworld57 Bisnis - Ulasan TripAdvisor tersertifikasi

I booked the Novotel based on the reviews here and the fact it’s a chain where you know what you’re getting. Standard rooms, standard service, convenient location - what can go wrong for a four days business trip to Vienna? While the hotel provides soundproof windows, they can’t cancel out the remarkable sound system from the nightclub across the street. I asked for a quiet room at check-in and they handed me a key for room 306. the room - as most rooms in this hotel - are facing the nightclub Praterstrasse. First night and I hardly slept due to the noise from the club and the party crowd outside on the street. I raised this with reception, they were very understanding and I was told that I’m not the only one who complained about the noise that night. The next day I was promised a quieter room and was moved to room 411. different floor - same problem. When I called the reception I was assured there’s nothing that can be done as the club has a concession until 6am. There are no other rooms available. Two nights in a row with hardly any sleep is annoying to say the least. While the staff can’t help the situation I am really surprised that this is not mentioned here more often. The staff knows about this problem and guests frequently complain. While there might be nothing that can be done about the night club and its party guests outside, I would have appreciated if it was mention here in the reviews. I would have booked an alternative.

Dear Guest, Thank you for taking the time to provide this feedback. We appreciate your confidence in choosing our hotel based on positive reviews and brand reputation. Our team always strives to maintain consistent standards across our locations. However, we sincerely apologize that your experience fell short in some areas. While our soundproof windows and upper-floor rooms typically help manage urban noise, we understand these measures proved insufficient during your visit. Our front desk team remains available around the clock to assist guests with any concerns. We're particularly grateful you acknowledged our staff's efforts to address the situation. Our location near Vienna's vibrant districts remains popular with guests seeking convenient access to the city center, accessible via our nearby public transport links. We hope you will return for an improved experience in the future. Kind regards, Markus Koller, Cluster General Manager

Below Par

Catatan Tripadvisor 1.0/5

Sara M Ulasan TripAdvisor tersertifikasi

Review for Novotel Wien City This was my second (and definitely last) stay at this hotel. The first time was already a disaster, but I thought I’d give it another chance since it’s close to my office. Big mistake. First of all, don’t be fooled by the glossy photos online – the rooms are tiny. Housekeeping is a joke: for 4 days straight they didn’t bother removing used coffee cups or water glasses, and there were zero toiletries provided. One year later, the bathroom sink drain in the exact same room number is still clogged. Clearly maintenance is non-existent. The staff? Unfriendly, unaccommodating, and absolutely indifferent. This was consistent across both visits. One evening the hallway had no lights – I reported it, and nothing was done even after 5 hours. But here’s the absolute dealbreaker: housekeeping left my room door completely open from 9 AM until 6 PM. Yes, you read that right – my room was unlocked and exposed for nine hours. Anyone could have just walked in. When I told the manager, he showed care initially but totally ignored me afterwards and nothing has been done. That level of negligence is beyond unacceptable. This hotel is unsafe, poorly run, and shows zero respect for guests. I would never recommend it to anyone. There are plenty of other options in the area – even another Accor hotel just a 2-minute walk away that offers the same price with infinitely better service. Avoid Novotel Wien City at all costs.

Dear Guest, Thank you for this review about your recent stay. We sincerely apologize that your experience fell short of our standards in multiple aspects. While we always aim to provide seamless stays, we recognize we missed opportunities to address your concerns during your visit. Our 24-hour reception team is trained to promptly resolve maintenance issues and security matters, and we regret this wasn't your experience. We've reinforced our room inspection protocols to prevent oversights in future preparations. Your feedback about service interactions has been shared with our leadership team for coaching purposes. We take security seriously and have reviewed door closure verification procedures with housekeeping. We hope we can welcome you back in the future. Kind regards, Markus Koller, Cluster General Manager

Alina

Catatan Tripadvisor 5.0/5

alina a Ulasan TripAdvisor tersertifikasi

Very cosy atmosphere all around and waiter Vlad was really nice! Definitely recommend visiting this place❤️❤️❤️❤️❤️

Dear Alina, Many thanks for sharing your review. It’s wonderful to hear about your positive experience at Novotel Wien City. We’re delighted you appreciated our inviting ambiance and the attentive service from our team members. Your kind recommendation motivates us to maintain our high standards every day. We all look forward to welcoming you back in the future. Kind regards, Markus Koller, Cluster General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.181 ulasan 9.1/10 Lokasi
  • 1.131 ulasan 6.7/10 Kamar
  • 972 ulasan 7.7/10 Pelayanan
  • 15 ulasan 8.1/10 Internet
  • 626 ulasan 6.9/10 Sarapan
  • 530 ulasan 7.3/10 Kebersihan
  • 223 ulasan 4.5/10 Kesepadanan nilai

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