Dear Paul, Thank you very much for taking the time to share such wonderful feedback following your stay with us. We are delighted to hear that you consider us one of the best hotels in Christchurch and that you found us to offer excellent value for money. It is especially pleasing to know that you enjoyed your spacious room, the welcome amenities, and the beautiful city views. We are also glad that our breakfast and fitness facilities contributed to a comfortable and enjoyable stay. Your perfect scores across your stay, along with your 10/10 recommendation, are a wonderful recognition of our team's efforts. We truly appreciate your support as an ALL Accor member and look forward to welcoming you back to Christchurch on your next visit. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Kia Ora Stewart, Thank you for choosing Novotel Christchurch Cathedral Square and for your wonderful 100/100 rating. We are delighted to know that you enjoyed such a positive stay with us and that our team, accommodation, cleanliness, arrival experience, departure, and WiFi all contributed to your overall satisfaction. It is especially rewarding to know that you would confidently recommend both our hotel and the ALL – Accor Live Limitless loyalty programme to others. As an ALL Silver member and Accor Vacation Club member, we truly appreciate your continued loyalty and are grateful that you chose to stay with us during your family visit to Christchurch. Thank you also for sharing your thoughts regarding sustainability. We appreciate your honest perspective and value all guest feedback. We look forward to welcoming you and your family back to Novotel Christchurch Cathedral Square for another enjoyable stay. Warm regards, Shriya Chimbaikar Food & Beverage Manager Novotel Christchurch Cathedral Square

Dear Emmanuelle, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our convenient location and found your room comfortable. It is also wonderful to hear that your arrival and departure experiences were seamless, making your stay even more enjoyable. We truly appreciate your valuable feedback and your loyalty as an ALL Gold member. Your comments encourage our team to continue delivering memorable experiences, and we also take note of the areas where we can continue to improve. It was a pleasure to welcome you, and we sincerely hope to have the opportunity to host you again on your next visit. Warm regards, Jenny Guest Service Agent Novotel Cathedral Square

Dear Denis, Thank you so much for taking the time to share your wonderful review! We’re delighted to hear that your second stay with us was just as enjoyable as the first. It’s truly rewarding to know that you appreciated the warm welcome from our team, the spacious and spotless room, and our delicious breakfast. Your kind words will be shared with our reception team — they will be thrilled to know they helped make your stay memorable. Your loyalty and satisfaction mean a great deal to us, and we look forward to welcoming you back soon for another excellent stay with us. With warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Dear Patricia, Thank you so much for taking the time to share your wonderful feedback. We are truly delighted to hear that you enjoyed your stay with us and that our team made such a positive impression. Knowing that you found your room comfortable and our staff attentive brings us great joy! We also appreciate your thoughtful suggestions regarding simple accompaniments for meals. Your input is invaluable and will help us continue to enhance our dining experience for all our guests. It’s fantastic to hear that your experience as an ALL member was so rewarding and that our sustainable initiatives met your expectations. We strive to make every aspect of your stay memorable, and your kind words affirm that we are on the right path. We would be absolutely thrilled to welcome you back soon for another comfortable and enjoyable stay. Thank you once again for your trust, support, and for choosing us for your trip. With warm regards, Joshua Guest Services Manager Novotel Cathedral Square

Kia Ora Martine, Thank you for your wonderful review! We are thrilled to hear that you had an excellent stay and enjoyed discovering our beautiful city. It's fantastic to know that you were pleased with the service, cleanliness, and the overall experience. We especially appreciate your feedback on the dinner, and we’ll make sure our team in the restaurant is aware of your comments regarding the consistency of the risotto. We strive for excellence, and your insights help us ensure every meal meets our guests' expectations. It’s also lovely to hear that you enjoyed your room upgrade and the welcome amenities, as well as the sustainable initiatives we’ve been working on. Thank you again for sharing your experience, and we hope to welcome you back to Novotel next time you're in town! Warm regards, Joshua Guest Services Manager

Kia Ora Le G., Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you enjoyed your stay, and that you found our location and team to be welcoming and courteous. Your Platinum status is greatly appreciated, and we're happy that we were able to meet your expectations for the welcome drink and amenities. We also appreciate your feedback on the cleanliness and sustainability efforts—it's great to know we’re hitting the mark in those areas! We’re so glad you enjoyed your room upgrade and the alternative benefits offered as part of your status. It's wonderful to see that the thoughtful touches and attention to detail helped make your stay more enjoyable. We’re grateful for your continued loyalty, and we hope to welcome you back soon for another exceptional experience. If there's anything we can do to make your next visit even more memorable, please don’t hesitate to let us know. Warm regards, Joshua Guest Services Manager

Kia Ora Guggiari, Thank you so much for your feedback! We’re glad to hear that you appreciated our great location and found our team to be extremely helpful and pleasant. We will be sure to share your kind words with the breakfast staff – they’ll be thrilled to know they made a positive impact on your stay! We do apologize for the issues you experienced with the noise from the plumbing and the cleanliness of the shower. Please rest assured, we will address these matters with our housekeeping team to ensure they’re promptly resolved. Regarding your parking request, we want to clarify that unfortunately, complimentary parking is not included in our ALL Accor soft benefits. We truly appreciate your understanding, and we always strive to provide the best possible experience for our loyalty members. Thank you again for your valuable feedback, and we hope to welcome you back in the future for an even more enjoyable stay! Best regards, Joshua Guest Services Manager

Kia Ora K., Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed our prime location and found the bedding to be comfortable, contributing to a restful stay. We also appreciate your kind words about the quietness of the hotel. However, we sincerely apologize for the issues you encountered with the room. We understand your concerns regarding the stained carpet, worn furniture, and bathroom, and we deeply regret that these aspects of your room did not meet your expectations. Please rest assured that we take cleanliness and maintenance very seriously, and we will address these matters promptly with our housekeeping and maintenance teams to ensure that improvements are made. We also understand your concerns about the layout of the sink, and we will take your feedback into consideration as we continue to enhance our guest experience. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and comfortable stay. Best regards, The Novotel Team

Kia Ora C., Thank you so much for sharing your feedback! We're delighted to hear that you were pleased with our reception and enjoyed our breakfast. We always aim to provide exceptional service and a welcoming atmosphere from the moment you arrive, and it’s wonderful to know that we succeeded in making a positive impression. We’re also glad you had a great start to your day with our breakfast offerings. Your comments are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future for another fantastic stay! Warm regards, Joshua Guest Services Manager

Kia Ora, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you had a good stay overall and enjoyed our convenient location, comfortable room, and the quality of both the food and WiFi. It’s also wonderful to know that you appreciated our team and the hotel’s sustainable initiatives. We sincerely apologize for the minor issue you encountered with the reservation modification and the communication between booking and reception. Please rest assured that we are looking into this matter to prevent similar issues in the future and to ensure a smoother experience for our guests. Your comments are very valuable to us, and we truly appreciate your constructive feedback. We look forward to welcoming you back for another enjoyable stay, and we hope to provide you with a flawless experience next time. Best regards, Joshua Guest Services Manager

Kia Ora Joel, Thank you for sharing your feedback! We're glad to hear that you enjoyed our convenient location, friendly staff, and clean rooms. We apologize for the inconvenience with the ventilation and will certainly look into improving its adjustability to ensure a more comfortable experience for our guests. We hope to welcome you back soon! Best regards, Joshua Wade Guest Services Manager