巴厘勒吉安海滩铂尔曼酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 2,456 评论

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1 Jalan Melasti, Bali, 80361 勒吉安, 印度尼西亚

描述

酒店其他优惠

  • 屡获殊荣的商务和休闲海滨度假村

  • 迷人的海景房，可欣赏到全景、无尽的海洋和壮丽的日落景色

  • 邻近岛上最时尚的购物中心 Beachwalk 购物中心

  • 距离岛上的主要航空枢纽努拉莱伊国际机场仅 20 分钟车程

  • 10 个多功能空间；室内和室外兼具，满足您的商务会议和休闲需求

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酒店位置

巴厘勒吉安海滩铂尔曼酒店

1 Jalan Melasti, Bali
80361 勒吉安
印度尼西亚

GPS:-8.70957, 115.167585

电话
传真 +62 361 762400

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

MONTAGE, ALL-DAY DINING

Providing cozy relaxing in the holiday atmosphere, offer a cosmopolitan food menu from European to Asian style.

我们的客人评论

我们的客人评论

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ALL 评级  4.5/5  2,456 评论

客户意见评级 5.0/5

Jingdi F. 朋友住宿 - 所有已确认评论

酒店格局挺宽阔，布局合理，餐食种类可在增加。

Dear Mr Jingdi F., Thank you for taking the time to share your feedback with us. We are pleased to hear that you had a good time on your recent stay with us, especially the positive check-in experience and that you enjoyed the facilities and comfortable environment of the hotel. It is also wonderful to know that you appreciated the spacious and well-planned layout of the property. At the same time, we appreciate your suggestion regarding increasing the variety of meals. Your feedback has been shared with our culinary team as we continually look for ways to enhance our dining offerings and overall guest experience. Thank you once again for your valuable comments. We hope to welcome you back for another enjoyable stay in the future. Warm regards, FEBRY Guest Experience

客户意见评级 1.0/5

Yiupui C. 情侣住宿 - 所有已确认评论

这家酒店的外观和大堂确实很有气派，给人第一印象很好。但遗憾的是，客房内部的状况令人大失所望，与五星级定位严重不符 客房设施严重老化：房间看起来很久没有翻新或维护。床架非常老旧，上下床时发出明显的“吱吱”响声，严重影响睡眠质量。浴室有可见的污渍，卫生状况堪忧。花洒支架也是坏的，无法固定，洗澡时非常不便。 服务理念令人费解：作为一家五星级酒店，最基本的服务细节却不到位。需要冰块时，竟然被告知冰桶要额外收费。这在任何档次的酒店都极为罕见，完全颠覆了对五星级服务的认知。

Dear Mr. Yiupui C., Thank you for sharing your feedback. We appreciate your comments and are grateful for the opportunity to review your experience with us. We’re glad you found our exterior and lobby impressive, but we regret that the guest room did not meet your expectations. Your observations regarding the room’s condition, including the bed and bathroom, are important, and we will address these areas with our team to ensure they are maintained to the high standards our guests expect. Regarding the ice service, we understand your disappointment. We are reviewing this with our team to ensure we offer a more seamless experience and consistent service to match the level of comfort and convenience our guests should enjoy. Thank you again for your feedback. We hope to have the chance to welcome you back and provide you with a stay that better aligns with your expectations. Warm regards, Arya Guest Experience

客户意见评级 4.0/5

Wu T. -. 朋友住宿 - 所有已确认评论

spa 非常棒 台球也不错 唯一的缺点就是卧室毛巾有味道 不敢用

Dear Wu T., Thank you for sharing your thoughtful feedback with us. We are delighted to hear that you enjoyed the spa and the billiards during your stay. It is always rewarding to know that our guests are able to relax and have fun with the amenities we offer. We do regret that the towels did not meet the standard you expected. Please know that we are addressing this matter with our housekeeping team to ensure such issues are avoided moving forward. We truly appreciate your understanding and are grateful for your valuable comments. We look forward to welcoming you back to Pullman Bali for another exceptional experience. Warm regards, Arya Guest Experience

客户意见评级 5.0/5

Waifong K. 家庭住宿 - 所有已确认评论

非常喜欢这家酒店，服务态度很好

Dear waifong k., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed our location, comfortable accommodations, and excellent service. We look forward to welcoming you back to Pullman Bali Legian Beach for another memorable stay. Warm regards, Arya Guest Experience Pullman Bali Legian Beach

服務很慢，員工很懶惰

客户意见评级 1.0/5

Wayne L. 家庭住宿 - 所有已确认评论

我們兩大人兩嬰兒到飯店時，沒有人出來拿行李，坐在大廳的停車人員繼續坐在那，也不會幫忙請人來幫忙，最後一個女員工推車來到我面前，但她完全幫不上忙，因為他拿不動行李。 到了入住櫃檯，只有一個窗口，很明顯的員工不足。 入住前我有打電話到pullman說我需要嬰兒澡盆，Pullman電話人員說可以提供但前台說pullman不提供嬰兒澡盆，我請他再次確認才說是有的。我有從其他地方租借床圍，我到了房間後並沒有出現在房間裡，我請推行李的員工去確認，過了30分鐘才拿到房間，這整體就是員工訓練和資訊交流不夠。 入住的第一天我有房內用餐需要一張嬰兒座椅在房間給小孩吃飯用，打電話給前台後等了20分鐘還沒送來，但我的房間離前台才50公尺，我太太再次去前台說我們需要嬰兒座椅，過了10分鐘來一個人員工說要幫我鋪嬰兒床，這是什麼爛服務，完全不是我需要的東西，最後等了50分鐘嬰兒座椅才來到我房間。 這種服務完全不是五星級飯店該有的，員工非常怠慢、服務態度也不好，很多員工聽不懂英文。 我對Pullman感到非常失望，以後絕對不會再去也不推薦給朋友

Dear Wayne L., Warm greetings from Pullman Bali Legian Beach, Thank you for taking the time to share your detailed feedback. I sincerely regret to hear about the experience you had upon arrival and during your stay. Please allow me to express my deepest apologies for the inconvenience and frustration caused. It is very concerning to know that assistance with your luggage was delayed, and that the baby amenities and requests were not promptly or accurately addressed. I truly understand how this would be especially stressful when traveling with young children. Your experience does not reflect the level of service we strive to provide, and I am very sorry we did not meet your expectations on this occasion. Rest assured your comments have been shared with our team for immediate review and corrective actions. We are reinforcing training and improving internal communication to ensure that all special requests, particularly those concerning our youngest guests, are handled with care, efficiency, and clarity. While I understand your decision, I truly hope we might have the opportunity to restore your trust in the future. If your travels ever bring you back to Bali, please do not hesitate to reach out to me directly—I would be more than happy to assist personally. Warm regards, Andinni Guest Experience

其他网络用户评价我们的酒店

  • 1,310 评论 9.7/10 位置
  • 1,941 评论 7/10 房间
  • 3,993 评论 9.2/10 服务
  • 8 评论 9.6/10 上网
  • 1,624 评论 9.1/10 食物
  • 1,202 评论 9.1/10 早餐
  • 785 评论 5.4/10 清洁度
  • 304 评论 6.5/10 性价比

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