The Sebel Twin Waters 4 stelle

Giudizio clienti (Valutazione ALL) 4.3/5 218 recensioni

I plus dell'hotel

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Hotel approvato ALLSAFE

Le nostre sistemazioni

Per chi cerca un alloggio autonomo e moderno sulla Sunshine Coast, la risposta è il Grand Mercure Apartments Twin Waters. Il suggestivo hotel offre agli ospiti una vasta tipologia di alloggi, fra cui appartamenti da una, due e tre camere e ville sulla spiaggia da tre e quattro camere. Tutti gli appartamenti e le ville sono eleganti, moderni e arredati con gusto e dotati di cucina completa, lavanderia, soggiorno con TV e tavoli all'aperto con vista sul giardino o la laguna.

Posizione dell'hotel

The Sebel Twin Waters

80 North Shore Road, Twin Waters

Coordinate GPS:-26.635807, 153.099638

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Navetta
  • Benessere
  • Aria condizionata
  • Wifi


Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.3/5  218 recensioni

Giudizio TripAdvisor  4.0/5  462 recensioni

Easter Break

Punteggio Tripadvisor 5.0/5

noleb2016 In famiglia - Recensione certificata TripAdvisor

Stayed in a two bedroom unit for a few days over Easter. Great stay facilities and location second to none with beach two minutes away and use of Novotel food and beverage offerings a huge plus. Resort pools are clean and more than one to choose from if needed. Unit was a little tired. There were a few broken items, but these were minor, and the overall unit was clean and comfortable for family. Underground parking and BBQ on the balcony were also bonuses. Will be back.


Punteggio Tripadvisor 3.0/5

Brielle B Recensione certificata TripAdvisor

As an Accor member pretty disappointed considering this is the reason I stayed as a platinum member. Don’t expect any benefits no room upgrades or early or late checkout. Service is poor. 2.5 stars. Restaurant and activities are at the Novotel 10min walk.

Dear Brielle B, thank you for your recent review and feedback following a stay. So we are able to connect directly to support please can you email the team at sebeltwinwaters.res@accor with your contacts. We look forward to speaking with you soon. Thank you so much in advance - Taschi Maxwell.

4 Bedroom Beach House

Punteggio Tripadvisor 4.0/5

Deborah A In famiglia - Recensione certificata TripAdvisor

Huge house! Back from the lagoon, very quiet position, lots of stairs to navigate as it’s on 4 levels. Layout perfect for 4 in need of a deep clean and make over, very tired. Outdoor area could benefit from some deck chairs . Lounge/ kitchen was lovely and huge but totally lacked any ambiance! Some throws would have been a nice touch for the lovely big couch. Kitchen had everything we needed and more.

Disappointing and overrated.

Punteggio Tripadvisor 2.0/5

Brett S In famiglia - Recensione certificata TripAdvisor

When you pay almost $2k for six nights accommodation, your expectations are high. Our room was pretty good, except the fridge did not work. They could not fix it so we moved rooms after one night, which too a lot of effort seeing we had a family and had unpacked. Instead of getting a similar room, we were put into a seemingly older room that was a lot smaller. Albeit was still a two bedroom apartment, the amenities and size were considerably different. Normally when there is something obviously wrong with a room, hotels look to compensate you for the inconvenience with either an upgrade or something. We did not expect this, but did expect to get a similar room, so to get what seemed to be a downgrade was not a good experience. The rooms are not soundproofed in any way and you can hear the people beside and above you. There was also a small part in the unit next door on the Friday that we had to call management about. Security came and spoke with them, but of course they only turned their music up after that to make a point. There were two dead cockroaches in the second room and it was pretty dirty and old inside compared to the original room. We even had to vacuum and do a clean ourselves to be happy with it. The outdoor chairs were covered in mould and you sunk in the lounge chairs. We had to put the bed pillows on them as well just to sit comfortably. Upon checkin we had to have our credit card swiped for a $200 pre-authorisation (which is normal). We did not realise until the day after we checked out that they had actually charged our card! When we called to advise them, they acknowledged they new about it on the day of check in and could not refund the card as 'Head Office' does not allow this. We had to provide bank account details for the money to be refunded. Why if they new on the first day did they wait until we called for them to acknowledge this and get the process underway to get the refund? Our first room also came with secured under cover parking, with the second room only having a car port. Normally the saying of "you get what you pay for" applies for cheaper accommodation, however on this occasion we certainly did not get what we paid for. Very disappointed, especially with the dismissive attitude when it came to having to move rooms and their mistake of charging the $200.00.

Easter Family Holiday

Punteggio Tripadvisor 3.0/5

Rebecca G Recensione certificata TripAdvisor

Family of 6 travelling up from Sydney for the Easter Break stayed in 3 bed beach house. Booked directly with hotel. Pros : good location, generous room size, full size kitchen, BBQ, laundry facilities, full kitchen and deck, free wifi, use of Novotel facilities with a short walk and on site free parking. Cons: cleanliness and maintenance of the house for the price ( circa $900+ a night), all furniture and appliances need to be replaced/upgraded and consistent across the property. For the premium charged expected a much higher standard of furniture and amenities, for example, no Foxtel, mis-matched cutlery, appliances under 10 years old.

In collaborazione con TripAdvisor

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