Novotel Sunshine Coast Resort 4 stelle

Giudizio clienti (Valutazione ALL) 3.9/5 4.085 recensioni

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Australia

Descrizione

I plus dell'hotel

  • Caffetteria, bar e ristorante a buffet in loco

  • Laguna privata di acqua salata

  • A breve distanza a piedi dalla spiaggia per il surf sorvegliata da bagnini

  • I membri Le Club AccorHotels risparmiano sulle bevande del resort con MyGlass

  • Viziate i bambini con pasti e attività tutto compreso con MyKids by Le Club AccorHotels

Le nostre sistemazioni

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Posizione dell'hotel

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Australia

Coordinate GPS:-26.631233, 153.097443

Telefono
Fax +61 7 5448 8001

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.9/5  4.085 recensioni

Giudizio TripAdvisor  3.2/5  420 recensioni

Not Accor loyalty friendly anymore

Punteggio Tripadvisor 1.0/5

StacyC1503 Recensione certificata TripAdvisor

Unfortunately I need to avoid this Accor property. As an Accor Plus Explorer Diamond member, this stay was disappointing, with no apparent loyalty recognition due to the busy season. The resort feels tired, with dated rooms, worn fixtures, and a standard that does not reflect the price. Water leaks during rain have led to foyer closures, damaged paintwork, and visible mould. Food and drinks are expensive, café hours are limited after breakfast, and laundry facilities are inadequate. Room cleanliness and food quality were below expectations. Not recommended, particularly for loyal Accor members.

Not really a fancy 5-star, more of a good family resort.

Punteggio Tripadvisor 2.0/5

Russell T Recensione certificata TripAdvisor

I agree with most other comments in this section - dated rooms, general minimal maintenance and a bit over priced. Some suggestions for management if they read this..... 1. Hire a roof plumber to fix the water leaks. Large sections of the foyer closed off when it rains, bubbling of paint in the rooms, some signs of mold and external fittings perishing. Its tropical QLD so the rain shouldn't be a surprise!! 2. Enforce the pool rules. So many people ignoring the posted rules, letting kids jump off decking, glassware everywhere. 3. Open the on-site Cafe longer. Maybe delay the opening until after breakfast service and stay open all afternoon. Some people need supplies and caffeine hits in the afternoon. 4. Buy a couple of modern and functioning washing machines. 1 machine ($10) and 2 $6 dryers that couldn't dry half a load. Ironic that a proudly cashless hotel needs 8 x $2 coins to use the laundry. 5. A bit of work poolside - a couple of extra umbrellas for shade, and maybe a bit of music would be good too. I reckon open up the room opposite the restaurant a bit more. 6. Attention to detail - cobwebs in hard to reach areas, bins in the room had used tissues and ear buds under the rubbish bag, premade desserts in the casual dining area were soggy and a bit tasteless. In positive news, breakfast and brekky staff were great, the foyer is a feature and the vibe on the deck on a Saturday night was pretty good too! Nice to see the kangaroos roaming and grounds are well kept. I think it's a good hotel for families and family groups. There are enough activities that fhe kids can keep themselves amused for eternity. It just wasn't the right vibe for a middle aged couple getaway. A bit isolated so we found a good local car hire to get us around, which was awesome. Overall, the resort should be accurately marketed as a family resort rather than say it's a 5 star facility.

⭐☆☆☆☆ Extremely disappointing stay – not what we paid for or were promised

Punteggio Tripadvisor 1.0/5

Morris G Recensione certificata TripAdvisor

We’ve just completed our stay at Novotel Resort Sunshine Coast and, unfortunately, it was a very poor experience from start to finish. Had no choice but to ride it out as it was non-refundable. I originally booked two Executive King Rooms under an Accor family promotion and called a month prior to arrival to ensure the rooms would be close together, as we were travelling with a young child and a teenager. I spoke with a reservations team member who advised this couldn’t be guaranteed and recommended that I pay extra to upgrade to a two-bedroom suite, assuring me it would meet our needs and be comparable in quality. Based on that advice, I cancelled my original booking and upgraded. On arrival (11 January), we were allocated Suite 113/114, which was shocking. The room was damp, mouldy, old and dirty, with a strong unpleasant odour. Two rollaway beds (which we did not request) were crammed into the lounge, making it feel more like a storage room than a resort suite. There were visible insect droppings and the overall condition was unacceptable. I raised this immediately with reception. While staff were apologetic, they did not appear surprised and acknowledged this suite was one of the few not yet renovated. We were told we could move to a renovated two-bedroom suite the following day, but for the first night we had to stay in two separate rooms on different floors. As a family holiday, this was far from ideal and completely undermined the “family-friendly” experience being marketed. The renovated suite we moved into the next day was an improvement visually, however it still smelled of mould, felt damp, had poor ventilation, and we continued to experience pest issues. We even suffered what appeared to be bed-related insect bites, which were reported to reception. The response was limited to changing the sheets. Despite multiple complaints, the resort was fully booked and no meaningful resolution was offered. We spent most of our stay wanting to be anywhere but the resort, which is incredibly disappointing given the cost, effort, and expectations attached to this holiday. We were genuinely relieved to leave. This stay fell well below Novotel standards and was not remotely worth the premium price we paid for an upgrade. Based on our experience, I would not recommend this property, particularly for families.

Bel hotel dans un superbe environement

Punteggio Tripadvisor 4.0/5

HENRI29260 Recensione certificata TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

Bela surpresa ! Vale a pena

Punteggio Tripadvisor 5.0/5

AlbertoValenca In coppia - Recensione certificata TripAdvisor

Hotel em volta de um lago é perto da praia . Lugar muito tranquilo e com comida muito boa . Café da manhã completo , tudo de ótima qualidade . Ótimo lugares para correr e fazer caminhada . No hotel vc pode fazer caiaque e vela no lago. Recomendo muito

Prezado Hóspede, Agradecemos por compartilhar sua experiência tão positiva! Fico feliz em saber que você desfrutou da tranquilidade do nosso hotel, da qualidade do café da manhã e das atividades disponíveis, como caiaque e vela. É ótimo saber que você encontrou boas opções para caminhadas e corridas ao redor do lago e da praia. Esperamos recebê-lo novamente em sua próxima visita! Atenciosamente, Guest Service Agent

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 1.056 recensioni 8.4/10 Posizione
  • 2.889 recensioni 4.6/10 Camera
  • 2.319 recensioni 6.6/10 Servizio
  • 34 recensioni 0.7/10 Internet
  • 1.351 recensioni 4.6/10 Cibo
  • 1.039 recensioni 3.1/10 Pulizia
  • 985 recensioni 5.3/10 Atmosfera
  • 932 recensioni 4.1/10 Comfort

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