Novotel Sunshine Coast Resort 4 stelle

Giudizio clienti (Valutazione ALL) 3.9/5 4.117 recensioni

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Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4
Ocean Drive, Sunshine Coast, 4564 TWIN WATERS, Australia

Descrizione

I plus dell'hotel

  • Caffetteria, bar e ristorante a buffet in loco

  • Laguna privata di acqua salata

  • A breve distanza a piedi dalla spiaggia per il surf sorvegliata da bagnini

  • I membri Le Club AccorHotels risparmiano sulle bevande del resort con MyGlass

  • Viziate i bambini con pasti e attività tutto compreso con MyKids by Le Club AccorHotels

Le nostre sistemazioni

Take advantage of our Flight + Hotel offers

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Posizione dell'hotel

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Australia

Coordinate GPS:-26.631233, 153.097443

Telefono
Fax +61 7 5448 8001

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.9/5  4.117 recensioni

Giudizio TripAdvisor  3.2/5  422 recensioni

What a shambles

Punteggio Tripadvisor 1.0/5

Daniel_M_Bird Recensione certificata TripAdvisor

This was a work event so I wasn’t expecting to be on holidays although the location did look idyllic on some social media platforms I had looked at prior to my arrival. Straight off the bat, the place had a strange vibe, odd odour and looked run down. Little did I know the longer I stayed the worse it got, see images for reference. The site is a proper shambles, gutters full of growth, leaking gutters, leaking roofs, water damaged ceilings and the outdoor areas are borderline unsafe. Slippery stairs, poor lighting…. I could go on. My room had a horrible odour, aircon ran warm, fridge was noisy, no bottled water and overall fairly miserable. It’s an embarrassment to the All / Accor group.

Awful hotel experience

Punteggio Tripadvisor 1.0/5

B M Recensione certificata TripAdvisor

An absolute shambles of a hotel, don’t waste your time or money staying here. Checked in to room 189 and tv and lights didn’t worked. Moved rooms at 930pm and the bathroom tap wouldn’t turn off. Called reception for 15 mins and no one answered. Walk into reception to find four hotel staff talking with each other. They suggest calling maintenance at 10pm to sort plumbing and I wasn’t entertaining it. 3rd room I’m moved to and the bathroom tap was faulty and ran all night, wasting so much precious tap water. Night manager casually tells me that the week prior plumbing had problems with the whole side of the building that they placed me in. Hotel is the worst run Accor property I have ever stayed in. Save your money and time and stay elsewhere

Excellent activities such as Kayaking, terrible room decoration and unprofessional reception

Punteggio Tripadvisor 1.0/5

KevinJZJ Recensione certificata TripAdvisor

I stayed at Novotel Sunshine Coast Resort as an Accor Live Limitless Platinum member and was very disappointed with the reception service. My status was not acknowledged at check-in, no benefits were explained, and I was incorrectly told that complimentary breakfast was not available due to Australia Day. No follow-up was provided despite being told it would be checked. My room was also located next to the laundry, with significant noise overnight, and no alternative room or upgrade was offered. That said, the resort facilities, activities, and restaurant staff were excellent and good value. Unfortunately, the unprofessional and inconsistent front desk experience significantly detracted from what should have been a relaxing holiday.

Dear Jiazhouj, Your overall guest experience has been taken very seriously and as we have discussed previously the Front Office team are improving and training in regards to member recognition and the status benefits. The operational laundry is on the other side of the resort and currently investigating the source of the noise you have experienced. Thank you for your positive review on the resort facilities, activities and restaurant staff. We would like the opportunity to welcome you back and provide you with a much improved stay and as discussed please reach out and will ensure an upgraded offer. Thank you! Kindest, Falynne Hills Front Office Manager

Bel hotel dans un superbe environement

Punteggio Tripadvisor 4.0/5

HENRI29260 Recensione certificata TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

Bela surpresa ! Vale a pena

Punteggio Tripadvisor 5.0/5

AlbertoValenca In coppia - Recensione certificata TripAdvisor

Hotel em volta de um lago é perto da praia . Lugar muito tranquilo e com comida muito boa . Café da manhã completo , tudo de ótima qualidade . Ótimo lugares para correr e fazer caminhada . No hotel vc pode fazer caiaque e vela no lago. Recomendo muito

Prezado Hóspede, Agradecemos por compartilhar sua experiência tão positiva! Fico feliz em saber que você desfrutou da tranquilidade do nosso hotel, da qualidade do café da manhã e das atividades disponíveis, como caiaque e vela. É ótimo saber que você encontrou boas opções para caminhadas e corridas ao redor do lago e da praia. Esperamos recebê-lo novamente em sua próxima visita! Atenciosamente, Guest Service Agent

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 1.063 recensioni 8.4/10 Posizione
  • 2.895 recensioni 4.6/10 Camera
  • 2.323 recensioni 6.6/10 Servizio
  • 33 recensioni 0.7/10 Internet
  • 1.353 recensioni 4.6/10 Cibo
  • 1.046 recensioni 3.2/10 Pulizia
  • 993 recensioni 5.3/10 Atmosfera
  • 939 recensioni 4.2/10 Comfort

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