Novotel Sunshine Coast Resort 4 stelle

Amazing Service as always, the staff are fantastic. Lucas at the reception was great as well as Anh in the restaurant. Will be back love this hotel. Great rooms and beds are so comfortable as a Accor Diamond Member was upgraded to the Bungalows.

Great place great people and lots of things to occupy you during your stay. I have been many times on business. A new management team at the hotel who understood guest needs and the staff place just so welcoming. I will be back.

Review Novotel Twin Waters is close to being good. However each time we thought it was nice, something else would let it down. The food is over priced but good, until you ask to swap the salad for vegetables when you order a Parma. Apparently this is a step too far when paying $36. As a paid up Accor Plus member 50% off dining was nice, except for when you wanted to move 2.5 meters and eat by the pool instead of on the deck. Apparently it’s full price to eat the exact same pizza on a lounge instead of at a table. The drinks at the bar are good; not cheap but not expensive. Just make sure your bartender knows the difference between a Sparkling and Rosè. Some staff are best used waiting tables rather than guessing drinks behind a bar. The room is nice enough. Clean, spacious and comfortable. What you’d expect of a four star resort. Until you ask for your room to be serviced, you’ll have to argue with staff who’ll try telling you it’s already been serviced despite staring at your unmade bed and wet towels on the floor. If they do service your room, they will probably do an almost good job but might forget to put the pillows on the bed and leave them on the floor. The pool is great. Spacious and plenty of chairs and lounges. The water is almost warm and the spa almost hot. A pool more suited to children than adults climate wise. All in all it is a good resort. Whether or not it’s worth the price is a very different question. If you expect an almost four star resort then you will walk away almost satisfied with your experience at Novotel Twin Waters.

The over water bungalow was lovely. The lagoon and water activities are great, beautiful pool and plenty of sun lounges. But that is as good as it gets. Once the sun goes down don’t expect to be wowed. The resort looks magnificent but unfortunately looks aren’t everything. The lack of in-room dining was surprising. You can choose from calamari or 4 different pizzas and that is it! Otherwise you can walk to the restaurant and order whatever you want to take away. I don’t understand. If they’ll deliver a pizza why can’t they deliver a burger??? I ate in the restaurant the first night and my meal was average, undercooked pasta with tasteless ingredients. Breakfast wasn’t much better - the usual buffet suspects that were barely warm. Don’t come for the dining experience.

I had researched this getaway for about a year and should have listened to my gut with the prior reviews. My trip was solo, for two nights so I could visit the Australia Zoo and see some of Queensland. When I arrived, I knew there was a convention happening as there were tons of folks with badges at the bar - no worries. My check in was fine. Was given a lagoon view room at the very edge of the property. Long dark walk. Hard to navigate as part of the pathway had collapsed, there were hazard signs and it was dangerous. The directions to the room were not clear and the passageway to my area reminded me of a NYC subway tunnel. It smelled and was filled with debris. My room was very damp, mildew/moldy smelling. Carpet was a disgrace with stains. The air conditioning was loud and did not alleviate the dampness. The bed was old school, but not uncomfortable. My biggest concern was the next morning when I went to shower. The bathtub/shower was VERY slippery. No grab bars, nothing. I was literally scared to shower as I was afraid to fall. It is hazardous. I was not in a refurbished room, so I hope this has been addressed in the new rooms. The resort, pool, bar, and common areas are very nice, but the bar and restaurant staff were indifferent and cold. No friendly smiles or banter with this crew. For conventions and families, this is a great hotel as long as given refurbished rooms. As for myself, I would not return to this property.