Novotel Sunshine Coast Resort 4 stelle

Giudizio clienti (Valutazione ALL) 4.0/5 4.237 recensioni

Novotel Sunshine Coast Resort - Image 1
Novotel Sunshine Coast Resort - Image 2
Novotel Sunshine Coast Resort - Image 3
Novotel Sunshine Coast Resort - Image 4

Descrizione

I plus dell'hotel

  • Caffetteria, bar e ristorante a buffet in loco

  • Laguna privata di acqua salata

  • A breve distanza a piedi dalla spiaggia per il surf sorvegliata da bagnini

  • I membri Le Club AccorHotels risparmiano sulle bevande del resort con MyGlass

  • Viziate i bambini con pasti e attività tutto compreso con MyKids by Le Club AccorHotels

Le nostre sistemazioni

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Posizione dell'hotel

Novotel Sunshine Coast Resort

Ocean Drive, Sunshine Coast
4564 TWIN WATERS
Australia

Coordinate GPS:-26.631233, 153.097443

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.0/5  4.237 recensioni

Giudizio TripAdvisor  3.5/5  374 recensioni

Great with 1 flaw

Punteggio Tripadvisor 4.0/5

Adam L Recensione certificata TripAdvisor

With golf, Games, Arcade, Trivia And literally anything you can imagine the Novotel is not replaceable. I hired a bike and went out for 30 mins and even got access to feed a fish just to get back to a cupcake decoration stall (One time activity) and then went to a great room (247). The only thing I found unenjoyable is the wait time for reception given I was told to wait 45 mins to check in, This part wasn’t great but overall I would recommend the Novotel Twin Waters!

Average stay with good views and decent food

Punteggio Tripadvisor 3.0/5

Ash K Recensione certificata TripAdvisor

A decent hotel but we saw a snake twice outside our overwater bungalow room 285. Don’t stay in this room as the snake loves to keep visiting the place over and over and the reception staff does nothing to help when i rang them twice. Paid a bomb for 9 days, the food service was good at the restaurant but when you ring reception they don’t answer the phone most days. No accessibility to room service either. Takes 3 calls to get something sorted. They have free kayaking and sailing which is great on the lake. Swimming pool on Australia day weekend was super crowded and my son, wife and I all contracted upper respiratory infections due to untreated and overchlorinated water which was a dissapointing end to our holiday considering we came all the way from Tasmania and i had to see a doctor for my son. Cost cutting by unclean water in pool won’t help. They should ideally have 2 pools for a better service. The lake is full of fish but they don’t allow fishing in it ? Strange as most people would just catch and release? Very hot day when we arrived 37 but then other days were like 32 . No accessibility to beach from this resort. Need to take car to get to beach. Also no conceirge service to even carry our bags to the rooms which was dissapointment and need to carry it up the stairs ourselves from the car park which was a pain being very heavy ! Also long walking distance from car park to the rooms. I don’t know if i will stay in this hotel again .Despite everything i believe a 3 star is ok for what they offer

Dear Valued Guest, Thank you for sharing your experience with us. We are truly sorry to hear that your stay did not meet your expectations and that you encountered several challenges during your time at our resort. Please accept our sincerest apologies for the issues with the snake sightings and the lack of response from our reception team. We understand how unsettling that must have been, and we are addressing this promptly. We also want to clarify that beach access is available via a short 2-minute walkway on the east side of the resort, marked on the map provided at check-in. Regarding room service, a convenient barcode is available in each room to facilitate ordering. Your feedback about the pool and accessibility is incredibly important to us, and we will review these areas closely to make improvements. We genuinely hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regard, Guest Service Agent Bailey

4th & final visit-gone to the dogs-don’t bother!

Punteggio Tripadvisor 2.0/5

Lyn D In famiglia - Recensione certificata TripAdvisor

My 4th & last stay! The two stars are only for the lovely breakfast & the activities lady Suzanne who tried her very best to make a lame trivia game interesting. Paid over $4k for three rooms for 4 days. First night one room had water leaking thru ceiling, light fittings etc-took over 4hrs & several calls to move my daughter’s family with her two under 5 children-no apology-not good enough. Today I reported our bathroom ceiling is leaking & bathroom tap dripping. Was told someone will come straight away. Have been out for the morning-doesn’t look like it has been attended to-bathroom floor very slippery. Facilities & rooms are now very run down-not what is expected for a Novotel & not at that price. Activity staff, with the exception of Suzanne, just going through the motions-no enthusiasm at all. Sadly, will not be coming back or recommending to anyone

Dear Valued Guest, Thank you for taking the time to provide us with your detailed feedback. We are genuinely sorry to hear about the challenges you experienced during your stay, especially the issues with maintenance and the lack of timely responses. Please accept our sincere apologies for the inconvenience caused by the water leaks and bathroom concerns. We understand how frustrating this must have been, and this is certainly not the level of service we aim to deliver. Your comments regarding our activities staff will also be reviewed with the team, as we strive to provide engaging and enthusiastic experiences for all of our guests. We appreciate your recognition of Suzanne’s efforts and our breakfast offerings. We value your input, and we will be addressing these matters to ensure future improvements. Warm regard, Guest Service Agent, Bailey

Bel hotel dans un superbe environement

Punteggio Tripadvisor 4.0/5

HENRI29260 Recensione certificata TripAdvisor

Superbe hotel bien situé , beau lobby , grande et agréable chambre vue mer , la literie pourrait être améliorée. Végétation magnifique . Un paradis tropical sur la sunshine coast. Nous y avons diné , la nouriture est correcte et le service excellent. Petit déjeuner buffet impressionnant mais malheureusement de piètre qualité . Le café n'est pas bon . Les plats sensés être chaud sont froids ....

Dear HENRI29260, Merci pour votre retour sur votre séjour. Il est réjouissant de savoir que vous avez apprécié l'emplacement de l'hôtel, le lobby et la vue depuis votre chambre. Cependant, il est regrettable d'apprendre que la literie n'était pas à la hauteur et que la qualité du petit déjeuner ne correspondait pas à vos attentes, notamment concernant le café et les plats chauds. Vos commentaires seront transmis à notre équipe pour améliorer ces aspects. Nous apprécions vos remarques et espérons que vous nous donnerez une autre chance lors de votre prochain séjour. Sincerely, Guest Service Agent

Bela surpresa ! Vale a pena

Punteggio Tripadvisor 5.0/5

AlbertoValenca In coppia - Recensione certificata TripAdvisor

Hotel em volta de um lago é perto da praia . Lugar muito tranquilo e com comida muito boa . Café da manhã completo , tudo de ótima qualidade . Ótimo lugares para correr e fazer caminhada . No hotel vc pode fazer caiaque e vela no lago. Recomendo muito

Prezado Hóspede, Agradecemos por compartilhar sua experiência tão positiva! Fico feliz em saber que você desfrutou da tranquilidade do nosso hotel, da qualidade do café da manhã e das atividades disponíveis, como caiaque e vela. É ótimo saber que você encontrou boas opções para caminhadas e corridas ao redor do lago e da praia. Esperamos recebê-lo novamente em sua próxima visita! Atenciosamente, Guest Service Agent

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 1.017 recensioni 8.3/10 Posizione
  • 2.744 recensioni 5.1/10 Camera
  • 2.280 recensioni 6.6/10 Servizio
  • 17 recensioni 6.1/10 Internet
  • 1.469 recensioni 4.5/10 Cibo
  • 909 recensioni 5.4/10 Atmosfera
  • 890 recensioni 3.5/10 Pulizia
  • 862 recensioni 4.5/10 Comfort

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