Pullman Kuching 5 stars

Customer review rating (ALL Rating) 4.2/5 2,152 reviews

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Pullman Kuching - Image 1
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Interhill Place, No. 1A, Jalan Mathies, 93100 KUCHING, Sarawak, Malaysia

Description

Hotel extras

  • Every room comes with either Kuching City or Sarawak River view

  • 3 Restaurant and Bars with 1 cigar lounge

  • Free WiFi in rooms and Public area

  • Covered Parking with 24/7 security

Our accommodation(s)

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Hotel location

Pullman Kuching

Interhill Place, No. 1A, Jalan Mathies
93100 KUCHING, Sarawak
Malaysia

GPS:1.555939, 110.351122

Telephone
Fax +60 82-222 999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,152 reviews

Customer review rating 4.5/5

Nurfaqiha Y. Families - Confirmed reviews ALL

Modern style and look fresh. Nice combination color too. The breakfast its free for child 12 below compare to other hotel. Staf very friendly and helpful.

Dear Ms. Nurfaqiha Y., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us. We are delighted to hear that you appreciated the modern interior design and the color combinations throughout the hotel. It is also wonderful to know that you found our breakfast offering beneficial for families with children. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Guest Experience Manager Pullman Kuching

Customer review rating 3.5/5

Chun H. C. Families - Confirmed reviews ALL

Always great to be back. Rooms have been upgraded and now look properly modern. Our stay at room 926 did come with some weird quirks. Firstly the tap wouldn't turn off properly and had to be twisted a certain way. The toilet door was also difficult to close and had to be pulled/pushed hard for it to click shut. Another notable thing was when we arrived. It began to rain really heavily and I proceeded to usher my family down along with our luggage. Suddenly there was an entourage of a VIP coming in with probably 6 Alphards (?) and it seems your security didn't really cared much and began rushing us off while I was trying to check with him on where to park. I understand some VIPs may be demanding, but at that moment it really felt we weren't that valued as guests. Our luggage was placed at the entrance getting mildly wet from the rain while my wife and kids were inside waiting. So much so my wife had to step out to try and pull it in, and only then did your security noticed and told her it would be brought in.

Customer review rating 4.5/5

Jian W. L. Couples - Confirmed reviews ALL

Got a free upgrade upon signing up for an Accor membership, staff were very helpful in guiding us. Great service throughout the stay too

Dear Mr. L. Jian W., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us at Pullman Kuching. We are delighted to hear that you enjoyed the room upgrade and found our staff to be helpful and attentive. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Guest Experience Manager Pullman Kuching

Customer review rating 4.0/5

Hong S. C. Business - Confirmed reviews ALL

Returned to the Pullman Kuching after a few years and a well deserved refurbishment has since taken place (and ongoing). The room has a fresh look and feel with a nicely appointed toilet. Only concern was that the water pressure to the shower was a bit on the low side. Room was otherwise spotless and could not fault.

Dear Mr. C. Hong S., Warmest greetings from Pullman Kuching! Thank you for choosing to return to Pullman Kuching and for taking the time to share such detailed feedback regarding your recent stay. We are delighted to hear that you noticed and appreciated the ongoing refurbishment of the hotel. It is particularly rewarding to know that you enjoyed the refreshed look and feel of the room, the newly appointed bathroom, and the overall cleanliness of your accommodation. At the same time, we sincerely appreciate your constructive feedback regarding several aspects of your stay. We regret that the shower water pressure did not meet your expectations and that you encountered issues with the shower gel dispenser. We have shared your comments with our Engineering team for review and corrective action. We also value your observations regarding the placement of the hand soap dispenser. Guest feedback such as yours is invaluable as we continue to refine our renovated room experience and ensure both comfort and practicality are thoughtfully considered. Furthermore, please accept our sincere apologies for the shortcomings surrounding your welcome amenities and welcome drink experience. We understand your disappointment in not receiving the amenities as expected and regret any confusion regarding the redemption process. Your comments regarding the beverage selection and wine offering have also been noted and will be reviewed with the relevant teams as we continually seek to enhance our guest experience. Nevertheless, we are grateful for your recognition of the improvements made to the hotel and are pleased that the cleanliness and overall comfort of your room left a positive impression. Thank you once again for your valuable feedback and continued support. We hope to have the pleasure of welcoming you back again in the future and providing you with a more seamless and elevated experience. Yours sincerely, Saw I-Rene Guest Experience Manager Pullman Kuching

Customer review rating 5.0/5

Ju L. T. Solo - Confirmed reviews ALL

Good

Dear Mrs. T. Ju L., Warmest greetings from Pullman Kuching! Thank you for taking the time to share your positive experience with us at Pullman Kuching. We are delighted to hear that you enjoyed your stay and that our team was able to make your visit memorable. However, we have noticed that your ratings for our teams were lower and less satisfactory compared to the other aspects of your stay. We would very much appreciate if you could further elaborate on the experiences which did not quite meet your expectation. Providing exceptional hospitality is at the heart of what we do, and feedback like yours inspires us to continue delivering the highest standards of service. It was a pleasure hosting you, and we truly appreciate your kind words. Once again, thank you for staying with us. We look forward to having the pleasure of welcoming you back in the future. Warm regards, Saw I-Rene Guest Experience Manager Pullman Kuching

Other web-users rate our hotel

  • 765 reviews 8.5/10 Location
  • 1,484 reviews 7.6/10 Room
  • 1,314 reviews 8.4/10 Service
  • 65 reviews 4.3/10 WiFi
  • 566 reviews 6.2/10 Cleanliness
  • 363 reviews 7.6/10 Breakfast
  • 240 reviews 6.1/10 Value
  • 222 reviews 3.9/10 Pool

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