Novotel Bali Nusa Dua - Hotel & Residences 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 1.255 görüş

En iyi fiyat
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Jl Pantai Mengiat, ITDC Complex Po Box 116, 80363 BALI, Endonezya

Açıklama

Otel ekstraları

  • The Square open-air restaurant

  • Range of beach activities and water sports

  • Relaxing spa and leisure facilities

  • Family-friendly suites with kitchenettes

  • Dedicated kids' club and daily activities

Konaklama olanaklarımız

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Otelin konumu

Novotel Bali Nusa Dua - Hotel & Residences

Jl Pantai Mengiat, ITDC Complex Po Box 116
80363 BALI
Endonezya

GPS:-8.808674, 115.225371

Telefon
Faks +62 361 8480556

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • Oda servisi

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  1.255 görüş

TripAdvisor Derecesi  4.2/5  4.583 görüş

2024 mükemmeliyet sertifikası

A wonderful time in paradise

Tripadvisor puanı 5.0/5

landsen TripAdvisor onaylı yorum

We hadn't been back to this resort since February 2025 and noticed many new improvements including the restaurant, new bar at the lower pool and a total rebuild of the beach club which was amazing. The best thing was the welcome given to us by the staff including Grace and Fenny at reception, the lovely ladies at the restaurant as well as Purna and the friendly bar staff including old friends like Restaduda, Riamini, Yuda and Yuka. With a special mention to new staff member, Ryan. Another special mention to Made in the dress shop. We had our grandchildren with us and took the opportunity to have a family photo in the lovely gardens and around the pools. The album was a great present for our son and daughter in law. Another mention to Kevin on the night shift who was very helpful when one of our grandchildren had an earache. Looking forward to coming back to what feels like our second home.

Dear landsen, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share such a warm and detailed review following your recent stay with us. We are truly delighted to welcome you back and to know that your return visit felt just as special — like coming home. It is wonderful to hear that you noticed and enjoyed the many improvements since February 2025, including our restaurant, the new bar at the lower pool, and the fully rebuilt Beach Club. Your kind words are a great encouragement to our entire team. We are especially grateful for your recognition of our colleagues. Your compliments for Grace and Fenny at reception, the lovely ladies at the restaurant, Purna, and the bar team — including Restaduda, Riamini, Yuda, Yuka, and our new team member Ryan — will be proudly shared with them. A special thank you as well for mentioning Made at the dress shop and Kevin from the night shift; your appreciation truly means a lot to them. It truly warms our hearts to know that you enjoyed such precious family moments with your grandchildren, including the family photo session in our gardens and around the pools. We are honored that the photo album became a meaningful gift for your son and daughter-in-law. Thank you once again for your continued trust and loyalty. We very much look forward to welcoming you and your family back to what you so kindly describe as your second home. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Average

Tripadvisor puanı 3.0/5

Discover66600728516 TripAdvisor onaylı yorum

Average, very tired, needs a refurbishment. No hot water, toilet not flushing. Aircon in lounge stuck on 24. Phone not working, internet very poor and keeps dropping out and then reception want to charge me to print some documents (as an ALL Diamond member) I should be the one charging them for not have the basic essentials in a Hotel room !!

Dear Discover66600728516, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your feedback. We sincerely regret to learn that your stay did not meet your expectations, especially regarding the room condition and essential facilities. Please accept our sincere apologies for the inconvenience caused by the hot water issue, toilet malfunction, air-conditioning setting, in-room phone, and unstable internet connection. This is certainly not the level of comfort or service we aim to provide, particularly to our valued ALL Diamond member. We are also very sorry to hear about your experience regarding document printing. Your feedback has been shared with the relevant teams, as we take such matters seriously and are committed to reviewing our procedures to ensure better consistency and recognition of our loyal members. To allow us to investigate these matters thoroughly and take the necessary corrective actions, we would greatly appreciate it if you could kindly share your room number or reservation details with us. This will help us follow up accurately with our technical and service teams. Once again, we truly regret the disappointment caused and appreciate your honest feedback, which helps us improve. We do hope to have the opportunity to restore your confidence and provide you with a much more positive experience in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences If you want a firmer, shorter, or more compensatory tone, I can adjust it right away.

Away from work !

Tripadvisor puanı 5.0/5

DanFen69 TripAdvisor onaylı yorum

Decided to take a day off from work and stay for a short getaway. The check-in experience was smooth, and the room was awesome—clean, comfortable, and well maintained. The only minor issue was a broken water tap at the bathtub. Breakfast offered a good variety and the taste was satisfactory, though it was missing a bit of the warm hospitality touch during service. The beach area was very clean and enjoyable; however, it would have been nice if staff had approached guests at the sun loungers to offer towels. Overall, a pleasant stay with a few small details that could be improved to enhance the guest experience.

Dear DanFen69, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for choosing our resort for your short getaway and for taking the time to share your detailed feedback. We are delighted to hear that your check-in experience was smooth and that you found your room clean, comfortable, and well maintained. We sincerely appreciate you bringing to our attention the broken water tap at the bathtub. Please accept our apologies for this inconvenience. Your comment has been shared with our Engineering team to ensure this is addressed promptly. It is also valuable for us to receive your feedback regarding the breakfast service. While we are pleased that you enjoyed the variety and quality, we regret that the warm hospitality touch was not fully felt during your visit. Additionally, your suggestion about proactive service at the beach loungers, including towel offerings, is well noted and will be shared with our team to enhance the guest experience. Thank you once again for your constructive comments. They are truly helpful as we continuously strive to improve our services. We hope to have the pleasure of welcoming you back for an even more seamless and memorable stay in the near future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Very unprofessional and making extra money from the customers

Tripadvisor puanı 1.0/5

Mamta N TripAdvisor onaylı yorum

I have booked the package through Luxury Escape for 6 Nights. Luxury Escape took one week to confirm my booking with my desired dates after I contacted with the hotel directly few times. Hotel reservation manager Ade confirmed the dates of my booking over the phone. Now I contacted to Luxury Escape to book my holidays, they are asking to pay $85 Per night extra which was not confirmed by hotel and luxury Escape staff earlier. This practice is totally unprofessional and making money from the customers, I have lost my trust & faith with the Luxury Escape. Be careful other customers who has booking with Luxury Escape to not pay extra. Mamta Nigam

Dear Mr/s. Mamta, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you for taking the time to share your concerns with us. We are truly sorry to learn about the frustration you experienced regarding your booking process, and we understand how disappointing this situation must have been. Please allow us to clarify that Luxury Escapes is a third-party partner, and all package pricing, payment requests, and amendments are managed directly by them based on the terms and conditions of the purchased offer. While our team may assist by confirming general availability over the phone, any additional charges or changes are determined solely by Luxury Escapes, particularly if there are date changes, blackout dates, or availability constraints outside the original package conditions. We regret if there was any misunderstanding during the communication process and apologize if this caused confusion or inconvenience. This was certainly not our intention. We have shared your feedback internally and will also liaise with our Luxury Escapes partner to ensure clearer communication moving forward. We sincerely appreciate you bringing this matter to our attention and hope that you will allow us the opportunity to restore your confidence in the future. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

Dinner at Nusa Dua Novatel

Tripadvisor puanı 5.0/5

Teresa M TripAdvisor onaylı yorum

Yoga was amazing looking after our needs. He was attentive and ensure we had food drink throughout the night. .... .....

Dear teresamC4270KM, Warmest greetings from Novotel Bali Nusa Dua Hotel & Residences. Thank you very much for taking the time to share your lovely feedback about your dining experience with us. We are delighted to hear that you enjoyed your dinner and that Yoga took such great care of you throughout the evening. His attentiveness and dedication to ensuring you were well looked after truly reflect the level of service we strive to provide. Your kind words will certainly be shared with Yoga and the team as encouragement to continue delivering memorable dining experiences. We sincerely appreciate your support and look forward to welcoming you back again soon. Warm regards, Guest Experience Team Novotel Bali Nusa Dua Hotel & Residences

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