Peppers The Hills Lodge 4,5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 1.647 beoordelingen

Beste prijs
garantie
Peppers The Hills Lodge - Image 1
Peppers The Hills Lodge - Image 2
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Peppers The Hills Lodge - Image 4
1 Salisbury Rd, hoek Windsor Rd, 2154 CASTLE HILL, Australië

Omschrijving

Extras van het hotel

  • Stylish and elegant boutique hotel, located in Sydney's north west

  • 97 fully refurbished hotel rooms and suites

  • Conferences and events for up to 200 guests

  • Superb facilities including day spa and outdoor swimming pool

  • Home to Nobles Restaurant, TripAdvisor's Number 1 restaurant in Norwest

Onze accommodaties

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Hotel locatie

Peppers The Hills Lodge

1 Salisbury Rd, hoek Windsor Rd
2154 CASTLE HILL
Australië

Gps:-33.730104, 150.973204

Telefoon
Fax +61 2 9899 1182

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

NOBLES RESTAURANT

Chef-kok Ryan Goetzke heeft een menu ontworpen met voor elk wat wils, zoals een verfijnd à la carte diner en een menu voor gasten die veel reizen en liever relaxed eten.

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  1.647 beoordelingen

TripAdvisor score  4.3/5  673 beoordelingen

Business stay

Tripadvisor-waardering 5.0/5

Andrew B Zaken - Gecertificeerde beoordeling door TripAdvisor

Very clean and comfortable rooms and facilities. Will definitely be back when next in the area. Very good staff and service. Restaurant was very popular and busy each night though I didn’t eat in so can’t comment on the quality of the food. Service for breakfast was good

Different - in a good way

Tripadvisor-waardering 5.0/5

PeterG873 Stellen - Gecertificeerde beoordeling door TripAdvisor

Peppers The Hills Lodge Castle Hill as Accor Diamond member. Uber has this listed as a Grand Mercure and I’d say the level here is a bit higher than most Mercure properties I’ve stayed in. It’s on a busy road but our room was almost absolutely silent. Plenty of underground and open air parking. There’s not much around - it’s a long walk to the metro, there’s a half decent Lebanese restaurant about 500m away otherwise there’s a number of buses close by. The in-house restaurant is closed on a Sunday night but there is a room service menu (no Plus discount with that). Checkin was basic, no mention of status. I asked about breakfast and was informed it’s 50% off for Plus members. I said I was diamond and she said it’s free then. Received a room upgrade (thank you), cookies and a small bottle of water in the room with a note. Welcome drinks in the bar. Room was very spacious, bedside power points were at floor level, wifi not that great (our room was at the very end of the corridor) and couldn’t get casting to work. Aircon good, pay tv channels available. Breakfast basic but sufficient. Barista coffee. Nice bar area. There was a laundry room along the corridor. We had almost zero road noise, some rooms do face the road so seek out a pool or garden facing room. Checkout much more friendly with a really engaging lady. I’d stay here again. — at Peppers The Hills Lodge.

Friendly and helpfull staff

Tripadvisor-waardering 5.0/5

HenrySpurling7 Zaken - Gecertificeerde beoordeling door TripAdvisor

I work away from home, and I really enjoyed staying at The Hills Lodge. The staff is very friendly and will go out of their way to help you. The facilities are very good and clean. I cannot fault Peppers The Hills Lodge and I have decided to stay here for all my business trips.

Thank you for sharing your excellent review of your Peppers The Hills Lodge stay. We're thrilled that you enjoyed your experience with us and that our staff's friendly service was appreciated. We look forward to seeing you again soon.

Front of House Superstar Darlene

Tripadvisor-waardering 5.0/5

Kerry M Gecertificeerde beoordeling door TripAdvisor

Was so lovely to be greeted by Darlene at Front of House. She is a ray of sunshine So warm and friendly. Exceptional service. Very genuine person and you can see that she loves what she does with a full heart. Will be back for sure. Lovely surrounds to unwind.

Thank you so much for taking the time to share your wonderful review about your recent stay with us. We're thrilled to hear that Darlene at provided you with exceptional service and made your experience so special. We're delighted that you enjoyed your stay and appreciated the lovely surroundings. We can't wait to welcome you back and look forward to serving you again in the future.

Lovely accommodation with a negative for me

Tripadvisor-waardering 4.0/5

daniellesL6959PI Gecertificeerde beoordeling door TripAdvisor

I had mixed feelings about leaving a review as even though this hotel is lovely and has many positive aspects I had a negative experience. I’d specifically booked an accessible room (plus left a note about this in my booking) but when it came to checking in I was told they didn’t have an accessible rooms. I was pointed to some stairs and told that’s where my room was. It was only that I said I’d probably fall down the stairs (as I have balance issues) that an accessible room was then sourced. I had to wait however for quite some time for it to be ready. I had had a long drive to get there, had to be at a function in less than two hours and this delay meant I felt flustered and rushed and was late. I’d recommend if booking an accessible room to double check that there is one available. I’d also recommend the room service breakfast booking form be left on the desk with the other hotel information. It was on a low shelf with the tea and coffee facilities so I didn’t see it. The hotel is however very pleasant and the rooms are nicely furnished and very clean. The buffet breakfast is good too with “barista” coffee available. For most people without accessibility requirements I would recommend.

Thank you for sharing your mixed experience at our hotel. We apologize sincerely for the mistake with your accessible room booking and the subsequent delay. We understand how frustrating and stressful this must have been, especially given your time constraints. We appreciate your feedback on how we can improve our processes, including double-checking accessible room availability and making our room service breakfast booking form more easily accessible. On a positive note, we're glad you enjoyed our hotel's ambiance, rooms, and buffet breakfast. We appreciate your recommendation for guests without accessibility requirements. Once again, we apologize for the issues you faced and appreciate your constructive feedback.

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 227 beoordelingen 9/10 Locatie
  • 796 beoordelingen 8.3/10 Kamer
  • 808 beoordelingen 8.8/10 Service
  • 28 beoordelingen 2.8/10 Wifi
  • 387 beoordelingen 8.5/10 Comfort
  • 343 beoordelingen 7.5/10 Eten
  • 313 beoordelingen 8.5/10 Netheid
  • 222 beoordelingen 8/10 Voorzieningen

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