Mantra Parramatta 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 3.7/5 1.406 opiniones

Mantra Parramatta - Image 1
Mantra Parramatta - Image 2
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Cnr Parkes St and Valentine Ave, 2150 Parramatta, Australia

Descripción

Extras del hotel

  • Para hablar con un asesor de reservas, llame al 1300 987 610

  • Junto a las estaciones de tren y autobuses

  • Westfield Parramatta

  • Próximo al distrito de restaurantes

  • A 600 metros de un cine

Nuestros alojamientos

Localización del hotel

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 Parramatta
Australia

GPS:-33.819519, 151.006438

Teléfono
Fax +61 2 9635 3388

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Mascotas no permitidas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Aire acondicionado
  • Desayuno
  • Salas de reunión
  • Instalaciones libres de humos

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

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Más información

Clasificación de ALL  3.7/5  1.406 opiniones

Valoración de TripAdvisor  4.0/5  2.160 opiniones

Nice comfortable stay....location is great

Nota de Tripadvisor 5.0/5

Sathya B Valoración certificada de TripAdvisor

Loved the overall experience at Mantra. Staff is very courteous and helpful. The rooms are well kept, and the overall hotel is well maintained. Located at a very convenient place - it is close to the train station, malls and restaurants. I loved it and would recommend the hotel.

Avoid this hotel

Nota de Tripadvisor 1.0/5

Liz H Valoración certificada de TripAdvisor

The room smelt musty and old. The air conditioner did not cool the room so you had to open the windows to get air. Unfortunately this made the road noise very loud! The fine print in the booking meant that rooms were only made up weekly - not much help for a two night stay. The beds had very little padding left and were uncomfortable, particularly as they moved apart in the night. Pillows were also ancient and not fresh. This experience was shared by colleagues in 3 other rooms so seems to be the going experience. Meals at the restaurant were edible but nothings special.

Dear lizgR8762GN, Thank you for taking the time to share your feedback about your recent stay at Mantra Parramatta. I’m sorry to hear that your experience did not meet your expectations. Our “Stay Longer and Save” rates offer great value but do include a weekly service only. For daily housekeeping needs, such as fresh towels and amenities, please feel free to request these from our reception team at any time. Rates are available that include daily housekeeping service also. Our team is also available to help if there are any maintenance issues in your room. I’ve shared your concerns with our Executive Housekeeper to ensure that any issues you encountered are addressed promptly. Regarding your feedback on the meals in our restaurant, I’m surprised to hear of your dissatisfaction as we generally receive positive comments about our food and beverage offerings. Could you provide more details on what you didn’t like? This will help us understand and improve our service. Thank you once again for your valuable feedback. We hope to have the chance to welcome you back and provide a better experience in the future. Warm regards, Riki Bourolias General Manager

Shocking stay !!!

Nota de Tripadvisor 1.0/5

Alexandra W Valoración certificada de TripAdvisor

A totally rubbish stay, i will never recommend this place to anyone not my family or work friends! Upon reporting maintenance issues multiple times in 2 different rooms, we came back every day for 4 days with no acknowledgement from staff and kept being told that the direct front office manager would be in touch with us. We even had to pay for extra housekeeping service because apparently we don’t receive it everyday now, can you believe that! The hotel is poor, the housekeeping need to perform thorough room checks to ensure it is cleaned well as i came back many times with one thing or the other not done. A select few were kind on the front desk, but in general the service was unbearable. I won’t be staying here ever again

Good Location.

Nota de Tripadvisor 3.0/5

Steve K Valoración certificada de TripAdvisor

Pre-booked & Stayed here one night as a long standing Accor member. Arrived around 4.30pm. Checked in and found out that the hotel carpark was already full & reception staff advised me that the overflow carpark (parramatta carpark) was a short drive away. When I asked if I was able to come & go without additional payments, staff were uncertain & then advised that I would have to pay for each exit & entry - when I pointed out that if I was able to stay in the hotel carpark, I would only have to pay once, they shrugged their shoulders & said nothing they can do, that's the policy. Disappointed to say the least - I paid the same as every other customer but as I was unable to get my car in the carpark, I had to pay extra. Surely a deal should be done with the overflow carpark ensuring hotel gusts get a similar rate to the hotel carpark. Additionally, the directions given by reception to find my room were totally inadequate. After being given my room number & key, I proceeded to the lifts only to find that my floor was not accessible by the lifts i had been shown. When I went back to reception, they then informed my that i had to use another lift located in the opposite direction, in order to access my room. When I finally made it to my actual floor, I came across another lady who had experienced the same issue - being pointed in the wrong direction. All in all, pretty woeful customer service. Fortunately, despite these issues, the room was quite good. Not sure if I'd stay again - If I'm going to pay a premium price for a hotel in western sydney, the least I can expect is basic customer service.

Mantra

Nota de Tripadvisor 4.0/5

wattleandfloyd Valoración certificada de TripAdvisor

The hotel itself is presented well. It is clean and tidy. The staff were friendly and the facilities were as mentioned. There were troubles with the elevators during our stay, which caused them to be out of order for a period of time. The beds in our room were not overly comfortable and the shower over the bath was on the smaller side. I feel as though the price was a little high for what was offered, but I would stay again if required.

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 655 opiniones 9/10 Ubicación
  • 1.060 opiniones 4.7/10 Habitación
  • 801 opiniones 6.5/10 Servicio
  • 48 opiniones 3.6/10 Internet
  • 478 opiniones 4.2/10 Comodidad
  • 442 opiniones 5.1/10 Limpieza
  • 260 opiniones 2.5/10 Instalaciones
  • 210 opiniones 5/10 Relación Calidad/Precio

Ofrecido por Trustyou

Nuestros establecimientos cercanos

Todos nuestros hoteles en Parramatta

Precio base por 1 noche para 1 persona en la categoría de habitación en cuestión de proximidad al precio. Servicios adicionales y desayuno no incluidos. Corresponde al precio público más bajo con todos los impuestos incluidos (IVA e impuesto turístico) para el alojamiento en cuestión que se encuentra hoy en el sitio web https://all.accor.com/ para una estancia de una noche para los siguientes 20 días. Varía en función del periodo y la disponibilidad. El precio solo se garantiza a la hora de la reserva. Todas las reservas (en el extranjero) se abonarán en la divisa del país en el que se encuentra el hotel. Solo se garantiza el importe confirmado al realizar la reserva en la divisa del país donde se encuentra el hotel. Es posible que se indique una conversión estimada, pero no es una opción vinculante. En el momento del pago, el banco puede verse obligado a cobrar gastos bancarios o por cambio de divisas.