I am the hotel club member but I did not feel the hotel would treat their members well. The hotel gave me a room at the lowest floor and the air conditioner was not adjustable. I felt sleeping in a cooler room for 2 whole night. The room also has smoking smelt.

My family occupied two connecting rooms, the rooms were located on high floor, so the views was very good. However, the room were small and the decorations were old. The furnitures were old style, i.e.: TV (LCD), no USB plugs

Every member of staff I met in the hotel provide very good services for us. Rooms are tidy and clean. The quality of food is good in Olea Restaurant but there is room for improvement in Essence Restaurant as the variety of choices is preferable to extend. The prices of staycation packages are competitive with a good cost performance ratio.

We were upgraded thanks to the very nice hotel staff room. The room is amazing, spacious, bright with a beautiful view on montano and sea. Loved watching plane take off with a glass of Prosecco and some chocolate! The bathroom is full of amenities, like sauna steam shower or jacuzzi bathtub. Really enjoyed the lounge. A big thanks to the staff, they are nicest!

Excellent location of this hotel. Restaurants and shops are all around you. Gym opens round the clock. Wonderful service. Shuttle is provided. Lady who is responsible to clean my room did a great job. Everything is neat and tidy after the clean up.

No parking space, as call 2 days before to reserve. Sunday brunch fully book. Swimming pool fully book. No power socket near bed, most unacceptable. The staffs not helping at all, just rejected all my requests. Worst experience since as a member of Accor, will never consider anothor stay in this hotel on future.

As an Accor member, we were not greeted in the best way. Upon arrival to the front desk, we lined up at the priority check in, in addition to having completed online check in. One of the staff (later found out she is called Theresa) came and said, "line up over there, no one is serving this line" without any eye contact. If that check in counter is shut for members, shouldn't there be a sign to indicate that? Even if that counter is not operating, the staff could ask guests kindly to use the rest of the lines to line up. If online check in does not make any difference to the check in process, then why should guest waste time to complete online check in prior to the arrival?

I find the toilet is dirty which the walls has got moldy and the room has some smell. And cannot make the booking of the meals for buffet which make me disappointed. The slippers can be improved which give better quality.

I’ve booked romantic package direct with the hotel at $1388, inclusive of dinner and breakfast buffet. But my experience was very disappointing. 1. I presume there is lowest price guarantee through direct booking with hotel, but it wasn’t. The price was lowered through booking with KLook which was $1188. When I sounded this out, nothing changed. 2. I requested high floor, but I was given a middle level floor, and at first assigned a room facing directly the residential buildings. When I requested for a change, another better view one was given. I presume that the hotel will firstly provide a better room to member, but not when upon request. 3. The worst experience was the meal arrangement! We, and other guests, had to line up and wait for 30 minutes before serving a table for the dinner buffet! And the restaurant was too full that guests had to line up a long queue to get food. I was totally annoyed with such arrangement and without the desire for the food. Same situation for breakfast time, though the waiting time to get a table was a bit shortened, but the queues for all the popular food, such as omelette, was too long for anyone to wait! The reception staff were friendly, but the management was poor and arrangement disappointing!

I have extended the room check out to 4pm. However, there is terrible noise due to renovation starting from noon. The noise keeping going to 3pm. This is unpleasant and i wont extent if notice in advance.

We can't see any smile from all the front desk staff. We have a welcome drink coupon to have a drink at the buffet restaurant. When we entered the restaurant before 9:00pm there was no staff to take care of us. We had searched a waitress to tell here we would like to have a drink here, she said the restaurant will close at 10:00pm, that means we are not welcome. She told us to wait. We waited for 10 mins. Finally, we can sit down and have a drink, but we have a bad feeling on it.

This is my worst experience. Different staff gave different information and they denied what they confirmed with affronted attitudes. I will not choose any Novotel hotels and renew the Accor Plus membership again in the future.

Nice gesture for room upgrade, the house keeping on our floor was very proactive and friendly with her service. She is an asset to the hotel. This is in contrast with a senior manager of the hotel who comes for breakfast everyday frowning, this aged man who came in suite and tie dines alone and does not reflect the service culture for the hotel well.

A good experience at Tung Chung Area, enjoy a ride on Ngong Ping 360. Staff provide good service and hospitality. A good stay, thus enabling a relaxation of current stress. We have a good airview of the Airport when having a ride on Ngong Ping 360. When staying inside the hotel room, we also have a good sight of the Airport.

My booking is a Premier room which is spacious with an excellent view. We were offered free access to the Premier Lounge on 21st Floor and we loved the cosy environment and light refreshments. This added extra delight to my experience with the hotel.