Thank you for the kind hospitality shown to me and my family during my recent stay, from the efficient check in, Thanks Heidi, to the great care given to my mum in the lounge, thanks Crystal, Florence, Neo and of course Sanki My mum still talks about it now, and is waiting for me to come back for another stay! Merry Christmas and a very Happy New Year to you all!

It was a good one-night staycation and was beyond our expectations. We actually did not expect much during our staycation this time as we had a very bad experience during our staycation last October in another hotel. We thought there would be long queue during check-in, fully-booked swimming pool facility and dirty room. However, it turned to be totally different. Few days before check-in, Florence (Guest Relation Officer) sent us email, asking about the estimated arrival time with the details arrangement of premier lounge and buffet breakfast. She also asked us to check-in earlier to avoid a long-queue. Therefore, we decided to arrive at around 12:00 noon. We just planned to check-in first even though our room was not ready as we didn't like queuing for several hours. Surprisingly, our room was ready when we checked in. As we booked Executive Premier Floor Junior Suite, we were able to enjoy the premier lounge. My daughters were very happy to enjoy the afternoon tea at premier lounge. Neo and Florence were super nice!! They provided us some boxes so that we could take some evening snacks for our daughters who need to stay at hotel room as they were not allowed to enter the lounge during evening cocktail. The food at premier lounge was tasty. The swimming pool and gym arrangement was good. The room was clean. They helped to deep clean the room before our arrival as I told them that one of my daughter is allergic to dust mites. During our stay, my daughter did not develop rash. Overall, it was a good staycation experience. We will consider to stay there again. Thanks again to staff at Novotel Century Hong Kong, especially Neo and Florence, for their hospitality.

Even with reduced level of service in current situation, it's still provide reasonable level of service in both facilities & F&B perspective. Good value for money. Staff are professional and able to facilitate the need of customers

Stayed for nearly a year due to Covid outbreak. All staffs were kind and helpful. Always felt clean and safe when stayed here. Disinfection and cleaning were frequently seen at lobby during my stay. The staff acted fast and came to help immediately (e.g the lamp could not switch off). The room was comfortable that make me feel relaxed and could take good rest after work.

Avoid this hotel if you are looking for any hotel loyalty program benefits, the check in staff was reluctant to offer room upgrade, late check out, even welcome drinks that i need to request proactively.