Bonjour 'BL', Sawasdee Kha, Thank you very much for your loyalty and for taking the time to share your experience following your recent stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to hear that you enjoyed your 9-night stay with your family and found your experience very good. At the same time, we appreciate your suggestion regarding a resort app and will take it into consideration as we continue to enhance our guest experience. We look forward to welcoming you and your family back to our beautiful resort for another Magnifique stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘SH’, Sawasdee Kha. Thank you very much for sharing your experience with us. We are delighted to hear that our team’s hospitality made your stay comfortable and enjoyable. Our Heartists take great pride in ensuring that each guest feels welcomed and cared for, and it is always rewarding to know that their efforts contributed to a memorable visit. We also truly appreciate your loyalty as an ALL Platinum member. Your continued trust and support mean a great deal to us, and we are honored to have had the opportunity to host you and your family. Regarding your feedback on our dining options, we take your comments seriously. We continuously review our menus and restaurant offerings to provide a wider variety and elevate the overall dining experience. Your observations will be shared with our culinary team to help us enhance the menu and ensure that every meal meets the high standards our guests expect from a luxury hotel. It was a pleasure to welcome you to Sofitel Krabi Phokeethra Golf & Spa Resort, and we sincerely look forward to hosting you and your family again on your next visit, where we hope to exceed your expectations even further. Warm regards, Siripun Petchai Guest Experience Manager

Bonjour ‘MY’, Sawasdee Kha, Thank Y. very much for sharing your detailed and kind feedback following your family stay with us. We are delighted to hear that Tom and Bella made your check-in experience seamless, and that our housekeeping team contributed to keeping your stay spotless. It is wonderful to know your children enjoyed their time with Nina at Kids Camp, and that the pool, table tennis, and other activities brought joy to the whole family. We appreciate your thoughtful comments regarding the billiards equipment and pool bar capacity, and these have been shared with the relevant teams for improvement. Your kind words about our Gala Dinner and overall experience truly encourage us to continue delivering memorable moments for our guests. It was our pleasure to host Y. and your family, and we very much look forward to welcoming Y. back to Sofitel Krabi Phokeethra Golf & Spa Resort for another exceptional stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘AC’, Sawasdee Kha. Thank you for sharing your wonderful review following your recent stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to hear that you enjoyed the cleanliness, beautifully maintained landscaping, and the friendly service provided by our team. It is also great to know that your children had an enjoyable experience at the resort. We sincerely apologize for the inconvenience regarding your room arrangement when booking through a third-party channel. We appreciate your understanding and will ensure this feedback is considered to improve our guest experience in similar situations. We are glad you plan to book directly through our official website in the future, which will allow us to better accommodate family arrangements. It was a pleasure having you and your family with us, and we look forward to welcoming you back for an even more seamless and enjoyable stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘MK’, Sawasdee Kha. Thank you very much for sharing your wonderful experience at Sofitel Krabi Phokeethra Golf & Spa Resort. We are truly delighted to hear that your three-night stay exceeded your expectations, from the spacious lobby and beautiful pathways to the well-maintained pool, delicious breakfast, and enjoyable activities including the island tour, sunset bike ride, and morning yoga session. Your kind words about our team across the lobby, F&B outlets, pool bar, and activities are greatly appreciated, and I will be sure to share your compliments with them. We are pleased that you were able to experience the resort fully and that it left you with lasting memories. We look forward to welcoming you back to Sofitel Krabi in the future, and hopefully, you will have the opportunity to explore our other Sofitel properties around the world. Thank you again for your loyalty as an ALL Classic member and for recommending us so highly. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘BK’, Sawasdee Kha, Thank you very much for sharing your recent experience at Sofitel Krabi Phokeethra Golf & Spa Resort, and for your loyalty as our valued ALL Diamond member. We are truly delighted to know that you found our resort a relaxing place to stay and that the hospitality and service of our team, especially our Club Millesime team, made a positive impression on you. Your kind words will certainly be shared with our Heartists as a wonderful encouragement. At the same time, I have taken note of your comments regarding check-out and cleanliness. Please accept my sincere apologies if these aspects did not fully meet your expectations. We will review them carefully to ensure improvements and deliver the seamless luxury experience you deserve. We look forward to the pleasure of welcoming you back for another Magnifique stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘HP’, Sawasdee Kha, Thank you for sharing your detailed feedback following your recent stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We truly appreciate your kind words regarding the Executive Lounge, spa treatment, and the delightful culinary experience at our Italian restaurant. We are also pleased to know that you valued our family-friendly lounge policy, which we believe enhances the experience for guests of all ages. We are, however, sorry to hear about the challenges you faced with the power outages, slow WiFi, and some aspects of the breakfast offering. Please rest assured that your comments have been carefully reviewed, and we will take steps to address these issues, ensuring an improved experience for future stays. Your feedback regarding our check-in process, room hardware, and local transport options is also invaluable to us, and we will explore solutions to enhance convenience for our guests. We look forward to welcoming you back and offering you a more seamless experience in the future. Thank you again for your thoughtful review and for recommending us to others. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘YK’, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you for your loyalty and for taking the time to share your wonderful review. We are delighted to hear that you had a pleasant stay with us. It is wonderful to know that you enjoyed the beauty of Krabi, the convenience of our proximity to Krabi Hong Island, and the spaciousness of our resort. We are also pleased that our family-friendly atmosphere and diverse range of services met your expectations, and that you found our breakfast to be delightful. Once again, thanks for sharing your experience and we look forward to welcoming you back for another exceptional stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘HK’, Sawasdee Kha. Warmest Thai greetings from Sofitel Krabi Phokeethra Golf & Spa Resort. Thank you for staying with us during your recent trip to Krabi and for taking the time to share your wonderful review. We are delighted to hear that you and your family enjoyed the meals, the facilities, and the exceptional service provided by our team. As a valued ALL Gold member, your continued loyalty is greatly appreciated. It was a pleasure having you with us, and we look forward to welcoming you back to our beautiful resort for another exceptional stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort