Bonjour ‘FP’, Sawasdee Kha, Thank you for sharing your feedback following your stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted that you enjoyed a relaxing stay and that our team helped make your visit comfortable from the moment you arrived. It is especially lovely to know that Kim’s warm and attentive assistance made a positive impression. We will be very happy to share your kind words with Kim and the team. We also appreciate your honest comments regarding the rooms, beach access, and drinking water during meals. Our resort is fortunate to be located beside a beautiful natural beach, which is a public beach within the Marine National Park. In accordance with local government regulations, beach umbrellas are not permitted on the sand, allowing us to respect and preserve this special natural environment. We understand that this may be less convenient for some guests and truly appreciate your understanding. For your next visit, we would be delighted to introduce you to our newly refurbished Signature Rooms and Suites, offering a refreshed style while retaining the charm of our resort. Once again, thank you very much. We sincerely hope to welcome you back to Krabi, where we look forward to making your next stay just as relaxing and enjoyable. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘VR’, Sawasdee Kha, Thank you very much for such a beautiful review. After three weeks with us, hearing you describe your stay as “unforgettable” and our Heartists as exceptionally attentive and genuinely warm is incredibly meaningful to everyone at Sofitel Krabi. We are especially touched by your words, “Coldness is simply not an option at Krabi Phokeethra Golf & Spa Resort.” This beautifully captures the spirit of hospitality we hope our guests feel, and knowing that you experienced this warmth across so many different departments makes us truly proud. A heartfelt thank you for mentioning Tom, Thalia, Kim, Sao, Lita, Jinny, Nitta, Ing, Tue, Som and Roh. We will be delighted to share your appreciation with each of them. It is wonderful to know that you enjoyed so many aspects of the resort, from our restaurants and Explorer Bar to the Concierge, spa, pool and other facilities. Your thoughtful feedback on our sustainability efforts, including the suggestion regarding nightly room preparation, is equally appreciated and will be shared with the relevant teams as we continue to look for meaningful ways to improve. As a valued Classic member, thank you for choosing Sofitel Krabi for such a special and extended stay. It was truly our pleasure to have you with us, and we hope this will be the beginning of many more memorable returns to Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘EM’, Sawasdee Kha, Thank you very much for taking the time to share your kind feedback following your family stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to know that you had a pleasant experience with us and enjoyed your time at our beautiful resort. We are especially grateful for your loyalty as an ALL Silver member and for choosing to spend your family holiday with us. Your continued trust and support are truly appreciated by our entire team. It is wonderful to see your positive ratings for our accommodation, breakfast, Heartists, Wi-Fi, value for money, and sustainability efforts. We also appreciate your overall feedback and the opportunity it gives us to continue refining the experience we offer to our guests and their families. We hope your stay has left you with many happy memories, and we would be delighted to welcome you and your family back to Sofitel Krabi Phokeethra for another relaxing and memorable escape. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘JM’, Sawasdee Kha. Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to know that you enjoyed our beautiful outdoor spaces and appreciated our location, and that you had an overall very positive experience at Sofitel Krabi. We are especially pleased with your high ratings for our Heartists, breakfast selection, Wi-Fi and cleanliness. Your recognition is a wonderful encouragement to our team, and we truly appreciate your recommendation. We also appreciate your comments regarding the bedroom furniture and décor. We understand that some of our rooms may feel less contemporary, and we are pleased to share that our room renovation programme is currently underway. We have also recently introduced our new Signature Rooms, offering a refreshed and more contemporary interpretation of the Sofitel experience. As a valued ALL Classic member, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you and your friends back to Sofitel Krabi, where we look forward to making your next stay even more memorable. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'DM', Sawasdee Kha. Thank you very much for your wonderful review and for describing Sofitel Krabi as “Paradise on earth.” We are truly delighted to know that you and your family enjoyed such an exceptional stay with us. Your perfect 100/100 overall rating, together with the excellent scores for your accommodation, cleanliness, value for money, sustainability and arrival experience, is a wonderful recognition of the efforts of our entire team. We are equally pleased that our breakfast, service, departure experience and Wi-Fi contributed positively to your stay. As a valued ALL Silver member, we sincerely appreciate your loyalty and are grateful that you chose to experience Sofitel Krabi. Your 10/10 recommendation is particularly meaningful to us and will be shared with our Heartists as encouragement to continue creating memorable moments for our guests. It was a pleasure to welcome you and your family, and we very much hope that your next journey to Thailand will bring you back to our little piece of paradise in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'AD', Sawasdee Kha. Thank you very much for sharing your feedback following your family stay with us. We are delighted to know that you had a very pleasant experience and that you found Sofitel Krabi to be a magnificent hotel. Your strong ratings across the various aspects of your stay are sincerely appreciated. We are particularly pleased that you enjoyed our facilities, breakfast and the service provided by our Heartists. Your appreciation is a wonderful encouragement to the entire team. We also appreciate your understanding regarding the current condition of some of our rooms. As you kindly noted, our renovation programme is already underway, as part of our commitment to continuously enhance the resort and provide an even more refined experience for our guests. We have also recently introduced our new Signature Rooms, and we look forward to progressively bringing these improvements across the resort. Thank you once again for choosing Sofitel Krabi and for your recommendation. We hope to have the pleasure of welcoming you and your family back in the future, when you can experience more of the enhancements we are making to the resort. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘BB’, Sawasdee Kha. Thank you for taking the time to share your detailed feedback following your family stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are pleased to know that you appreciated our colonial-style architecture, spacious and clean surroundings, beautiful swimming pool, and the warm hospitality of our Heartists. We are especially grateful for your kind recognition of Tom at reception, and we will be delighted to share your compliments with him. Regarding the payment matter, we sincerely regret the concern and inconvenience this situation may have caused during your stay. Our Reservations team has since been in contact with you to clarify the matter and assist with the necessary follow-up, and we are pleased that the refund has now been completed. We appreciate your patience and understanding while this was being resolved. We are also sorry to learn that your dining experience did not meet your expectations in terms of quality and value. Your feedback has been shared with our Food & Beverage team as we continue to review and enhance our culinary offerings. Thank you once again for highlighting the many positive aspects of your experience despite these concerns. We truly value your feedback and hope to have the pleasure of welcoming you and your family again, where we would be delighted to provide an even more seamless and enjoyable Sofitel experience. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘ML’, Sawasdee Kha. Thank you very much for choosing to stay at Sofitel Krabi Phokeethra Golf & Spa Resort and for sharing such a wonderful review of your recent experience with us. We are truly delighted to know that you enjoyed your three-night stay and found our resort to be a fantastic destination. Your kind words about our Heartists across Reception, Restaurants, and service teams are deeply appreciated and serve as a great encouragement to everyone. We are especially pleased to hear that you enjoyed your breakfast experience, with the variety of selections and the warm smiles from our team that helped create a positive start to your day. Your special mention of the entire Millesime Club team is a wonderful recognition, and we will proudly share your compliments with them. As a valued ALL Platinum member, we sincerely appreciate your loyalty and are grateful that you chose to stay with us. Knowing that your experience met your expectations and that you would recommend us without hesitation means a great deal to our team. Thank you once again for your trust and generous recommendation. We look forward to welcoming you and Val back again soon for another memorable Sofitel experience. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'ML', Sawasdee Kha. Thank you very much for taking the time to share your wonderful feedback following your recent stay with us at Sofitel Krabi Phokeethra Golf & Spa Resort. We are truly delighted to know that your experience felt like a dream, from the personalized welcome and intimate lounge atmosphere to the comfort of our rooms. It is especially rewarding to receive your perfect scores across all aspects of your stay, including arrival experience, breakfast, cleanliness, WiFi, value, and our commitment to sustainability. Your recognition of our Heartists as well as your appreciation of the overall service are deeply valued. It is always our greatest reward to know that we were able to create a memorable and seamless experience for you and your family. As an ALL Platinum member, your loyalty means a great deal to us, and we sincerely thank you for your trust and recommendation. We look forward to the pleasure of welcoming you back for another exceptional stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘FT’, Sawasdee Kha. Thank you very much for taking the time to share your thoughtful and detailed feedback regarding your recent stay at Sofitel Krabi Phokeethra Golf & Spa Resort and for your loyalty as ALL Platinum member. We are truly delighted to know that you enjoyed a comfortable stay with us and appreciated the attentiveness of our Heartists from arrival through departure. It is especially rewarding to hear your kind recognition of the Club Millésime experience, and we are pleased that Troy, Deena, Katy, Pepsi, and Lim contributed to providing you with impeccable and attentive service throughout your stay. Your compliments will be proudly shared with them and the entire team. We also appreciate your constructive feedback regarding the room décor. Please rest assured that your comments have been noted as part of our ongoing consideration for future enhancement of guest comfort and product presentation. Regarding your room allocation, we sincerely regret any confusion experienced between the requested bedding configuration and the upgrade provided. While our team always aims to accommodate preferences as closely as possible based on availability, we fully understand the importance of ensuring accuracy in such arrangements and appreciate your feedback for further improvement in communication and handling. We would also be delighted to invite you on your next visit to experience our newly refurbished Signature Rooms. The Signature Rooms have been thoughtfully redesigned to combine Thai-inspired elegance with modern comfort, featuring refreshed interiors, warm natural tones, and a more contemporary living space. Each room offers enhanced bedding comfort with Sofitel MyBed™, a stylish bathroom with walk-in shower, and a private balcony overlooking our tropical gardens, providing a more refined and relaxing stay experience. At the same time, we are delighted that you enjoyed our breakfast selection, cleanliness standards, concierge service, pool area, and especially the Executive Lounge experience. Thank you once again for your valuable feedback and for choosing to stay with us. We sincerely look forward to welcoming you back again for another comfortable and enjoyable stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘AM’, Sawasdee Kha. Thank you very much for taking the time to share your wonderful feedback and for being a valued ALL Accor Classic member. We are delighted to know that you had such an enjoyable stay at Sofitel Krabi Phokeethra Golf & Spa Resort and appreciated the wide range of activities and facilities available throughout the resort. It is also rewarding to learn that our accommodation, breakfast, pool, sustainability initiatives, and overall service exceeded your expectations. Your kind recognition of Ondine for her warm hospitality during breakfast will certainly be shared with her and the team. We are sure she will be thrilled to know she helped make your mornings even more memorable. Thank you once again for your generous recommendation and perfect ratings across your experience. We truly look forward to welcoming you back again soon for another relaxing and enjoyable stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'GG', Sawasdee Kha. Thank you very much for sharing your kind feedback following your stay with us at Sofitel Krabi Phokeethra Golf & Spa Resort. We are truly delighted to know that you enjoyed a very pleasant and enjoyable experience, especially our beautiful sunset location and the warm atmosphere of the resort. It is especially rewarding to hear that you felt a “family-like” atmosphere during your stay. Your kind words regarding the friendliness, competence, and dedication of our Heartists—across both our restaurant and sports & recreations teams—are deeply appreciated and will be shared with the entire team as a great source of motivation. We are pleased that you felt at home while still enjoying attentive and professional service, as this is exactly the experience we strive to create for all our guests. Thank you once again for your wonderful feedback. We sincerely look forward to welcoming you back for another memorable stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘NR’, Sawasdee Kha. Thank you very much for taking the time to share your kind feedback following your family stay with us. We are truly delighted to know that you enjoyed an excellent stay and appreciated our fantastic Heartists, superb food, and magnificent pool. We are also pleased to hear that you found our rooms spacious, clean, and comfortable, and that your overall experience—from arrival to departure—was smooth and enjoyable. Your recognition of our team and services means a great deal to us, and it is a wonderful encouragement for everyone to continue delivering memorable experiences for our guests. We sincerely look forward to welcoming you and your family back again for another relaxing stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘HH’, Sawasdee Kha, Thank you very much for sharing your feedback following your recent family stay with us. We are pleased to know that you enjoyed a pleasant overall stay and appreciated the cleanliness of the hotel, as well as the service provided by our team. At the same time, we sincerely note your comment regarding the bedding comfort. Please be assured that your feedback has been shared with our Housekeeping team for review, as guest comfort is always a priority for us. We regret that the mattress did not fully meet your expectations, especially as a valued Sofitel guest accustomed to our brand standards. We truly appreciate your constructive comments, as they help us continuously improve, and we hope to have the opportunity to welcome you back for a more comfortable experience in the future. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘HM’, Sawasdee Kha. Thank you very much for sharing your detailed feedback following your family stay with us, and for your valued loyalty as an ALL Accor Diamond member. We are truly delighted to know that you had a very relaxing stay and appreciated the attentive service provided by our Heartists. We sincerely thank you for highlighting Pepsi, Cathi, Dina, and our breakfast reception Heartist. It is especially heartwarming to know their professionalism and kindness made a positive impact on your experience. Your kind recognition will certainly be shared with them and the team. We also appreciate your constructive comments regarding WiFi speed, Executive Lounge experience, and the bar experience. Please accept our sincere apologies for any inconvenience caused. These points have been shared with the relevant teams for review and improvement to ensure a more seamless guest experience. Regarding your feedback on breakfast juice preparation and service timing, this has been noted and will be further reviewed by our Food & Beverage team. We are grateful for your continued trust and look forward to welcoming you back for an even more seamless and enjoyable stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘CV’, Sawasdee Kha. Thank you very much for sharing your kind feedback following your peaceful stay at Sofitel Krabi Phokeethra Golf & Spa Resort. We are delighted to know that you enjoyed the cleanliness of the resort, our breakfast selection, and the warm service from our Heartists. We are especially pleased to hear your kind recognition of Tom, our Duty Manager, whose hospitality made a positive impression on your stay, and your compliments will be proudly shared with him. We also sincerely appreciate your constructive comment regarding the room condition. Please kindly note that while some of our rooms reflect a more classic Sofitel design, we are continuously enhancing our product offering. For your next stay, we would be pleased to recommend our newly refurbished Signature Rooms, featuring a refreshed modern design and upgraded comfort to provide a more contemporary experience. Your loyalty as an ALL Classic member and your perfect recommendation score mean a great deal to us. We look forward to welcoming you back again for an even more enjoyable stay in Krabi. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour 'JM', Sawasdee Kha. Thank you very much for sharing your detailed feedback and for your continued loyalty as an ALL Diamond member. We are sincerely grateful for your recognition of Tom, our Duty Manager, whose professionalism and attentiveness in handling your request and concern are truly appreciated. Your kind words will be shared with him and the team. At the same time, we are sorry to read about your disappointment regarding the Koh Phi Phi excursion experience. Please accept our sincere apologies for the inconvenience caused. We fully understand how important it is that all experiences arranged through the hotel meet the highest standards, and we will review this carefully with our activity team to ensure better consistency moving forward. Regarding your comments about the resort imagery and surrounding environment, we appreciate your perspective. Our communication materials are intended to reflect the beauty of the resort and its beachfront setting; however, we also acknowledge your concerns and will take them into consideration in our ongoing review of guest information transparency. We are pleased, nevertheless, that you were satisfied with the overall service and the dedication of our Heartists. Your feedback is truly valuable in helping us continuously refine both our guest experience and communication standards. We very much hope to have the pleasure of welcoming you back to Sofitel Krabi Phokeethra Golf & Spa Resort for an even more seamless and enjoyable stay in the future. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘PV’, Sawasdee Kha. Thank you very much for taking the time to share your wonderful review. We are delighted to hear that you enjoyed your stay at Sofitel Krabi Phokeethra Golf & Spa Resort. It brings us great joy knowing that you appreciated the elegance and comfort of your spacious room, our thoughtfully designed pool, and the warm attentiveness of our Heartists. Your kind words inspire our team to continue delivering exceptional service and creating memorable experiences that reflect the refined standards of a 5-star resort. We look forward to welcoming you back to Krabi for another Magnifique stay. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort

Bonjour ‘LN’, Sawasdee Kha. Thank you very much for taking the time to share your detailed feedback following your recent stay at Sofitel Krabi Phokeethra Golf & Spa Resort, and for your loyalty as an ALL Silver member. We truly appreciate your openness in sharing both the positive and the areas where we may improve. We are pleased to read that the attentiveness of our team, particularly the Duty Manager who assisted you, helped leave you with a more positive impression. Your kind recognition of our Heartists’ service is greatly appreciated and will certainly be shared with the team. At the same time, I sincerely regret that the room you stayed in and the breakfast experience did not fully meet your expectations. Please allow me to share that our resort features different room categories and sections, and we have recently completed renovations in selected areas to further enhance the guest experience. Your feedback regarding the room condition, cleanliness, and breakfast selection has been shared with our respective teams for careful review. We truly value your constructive comments, as they help guide our continuous improvements. It would be our great pleasure to welcome you back to Krabi in the future and hopefully provide you with the opportunity to experience our more recently renovated accommodations for a stay that fully reflects the level of comfort and quality we aim to deliver. Warm regards, Siripun Petchai Guest Experience Manager Sofitel Krabi Phokeethra Golf & Spa Resort